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Internship

FullTime

OnSite

The Guest Experience colleague is responsible for delivering seamless, personalized, and exceptional service throughout the entire guest journey—pre-arrival, arrival, in-house, and post-stay. This role combines the responsibilities of guest communication, concierge services, call center management, reservations support, and in-person host duties. &nbsp;Guest Journey Management:&nbsp;<ul><li>Manage and support all stages of the guest journey: pre-arrival, arrival, in-house, and post-stay.</li><li>Send pre-arrival communication, gather guest preferences, prepare itineraries.</li><li>Organize warm welcomes and fond farewells.</li><li>Conduct in-room check-ins and collect preferences during the stay.</li><li>Ensure all guest expectations are met and exceeded.&nbsp;</li></ul>Call Center &amp; Communication Hub:&nbsp;<ul><li>Handle all incoming calls and emails promptly and professionally.</li><li>Support the operation of the guest messaging hub.</li><li>Manage communication between guests and departments using ALICE, Opera, OpenTable/SevenRooms, radio, phone, and email.&nbsp;</li></ul>Reservations &amp; Concierge Services:&nbsp;<ul><li>Manage dining reservations and book activities, spa, transfers, boats, helicopters, kids club, babysitting.</li><li>Coordinate amenities and special items with departments.</li><li>Provide recommendations for external services.&nbsp;</li></ul>Guest Relations &amp; Service Delivery:&nbsp;<ul><li>Provide immediate assistance with guest requests and deliver items or services directly to rooms.</li><li>Maintain high standards in performing host services such as welcome drink, wake-up service, in-room check-in, unpacking, aromatic bath, cigar service, etc.&nbsp;</li></ul>Operational Excellence:&nbsp;<ul><li>Maintain strong collaboration with all resort departments.</li><li>Use all required systems with proficiency.</li><li>Maintain knowledge of room categories, rates, amenities, schedules, events, VIP movements.</li><li>Record guest issues and ensure complaints are resolved.</li><li>Follow LQA &amp; Forbes service standards.&nbsp; &nbsp;</li></ul>Skills, Qualifications &amp; Requirements:&nbsp;<ul><li>Bachelor’s degree or High School Diploma.</li><li>Minimum 1–2 years’ experience in guest relations, concierge, contact center, or luxury service roles.</li><li>Strong English communication; additional languages beneficial.</li><li>Computer literacy: Opera, ALICE, MS Office, OpenTable/SevenRooms.</li><li>Ability to multitask and work under pressure.</li><li>Excellent grooming and customer service.&nbsp;</li></ul> What We Offer<ul><li>A dynamic and collaborative work environment in a world-class luxury resort.</li><li>Career growth opportunities within One&amp;Only Resorts.</li><li>Continuous training and professional development.</li><li>Competitive salary and benefits package.</li><li>Private health insurance.</li><li>Exclusive discounts at partner businesses.</li></ul>&nbsp;

Guest Experience Agent | One&Only Aesthesis, Athens (18917)

To ensure that Fitness Studio is operated in accordance with Standard Operational Procedures and adhere to Health &amp; Safety Regulations. Support the assistant Fitness Manager in maintaining the highest standards of professionalism in all aspects of Fitness Centre operations.&nbsp; Key Duties and Responsibilities<ul><li>To establish exercise programs for guests and taking into account their needs and goals, monitor their progress on a regular basis.</li><li>To maintain a pro-active presence in the fitness areas, offering help, advice and support to all users with a professional approach.</li><li>To actively promote Personal trainings, retail items and selling packages that the Fitness center offers.</li><li>To be able to assist and respond appropriately to client needs and be flexible and adaptable in their teaching and communication style.</li><li>To adequately oversee and communicate the principles of the training program in a manner that is safe to the client.</li><li>To be responsible for the cleanliness and hygiene of the equipment and area’s including Kinesis studio as well as to ensure that the amenities offered in the gym (fruits, water, towels etc) are replenished promptly.</li><li>To be continually visible by guests entering the spa at the reception and provide guests with the correct information regarding spa &amp; fitness services, products and prices so as to assist with recommendations.</li><li>To instruct/conduct fitness classes and any other activities as offered by the Spa &amp; Fitness Centre.</li><li>To ensure that the guests are following the policies and safety regulations of the gym by reminding these in a courteous manner.</li><li>To support in providing activities for teens, kids and families.</li><li>To conduct Spa/Fitness Centre tour for guest as required.</li><li>To be knowledgeable of the contraindications of services and products and act in accordance.</li><li>To be fully conversant with all health and safety, fire and emergency procedures.</li><li>Must attend all training as set down by Fitness Manager or Spa Director.</li><li>Contribute to the overall health of the resort colleague - Colleague gym where applicable and talks on fitness topics for resort colleague if required.</li><li>Handles any guest’s complaint in a professional manner, as per resort’s Policy &amp; Procedure (service recovery).</li><li>Ensures that all tasks assigned by superiors are completed, in a timely fashion.</li><li>To perform any additional duties as may be requested by Management.</li><li>To perform any other duties as requested by Spa management team.</li></ul>Skills, Experience &amp; Educational Requirements&nbsp;<ul><li>Bachelor's degree in Gymnastics</li><li>Minimum two years of experience in relevant positions</li><li>Excellent knowledge of English</li><li>To have a thorough understanding on exercise physiology, how the body moves and functions as: human anatomy, kinesiology, exercise physiology, exercise programming, biomechanics, basic nutrition&nbsp;and weight management.</li><li>Versatile in the ability to customize Personal Training sessions to a variety of guests.</li><li>Attention to detail and aptitude to maintain a very hygienic environment.</li><li>Excellent communication skills</li></ul>&nbsp;What we offer:<ul><li>A dynamic and collaborative work environment in a world-class luxury resort.</li><li>Career growth opportunities within One&amp;Only Resorts.</li><li>Continuous training and professional development.</li><li>Competitive salary and benefits package.</li><li>Private health insurance.</li><li>Exclusive discounts at partner businesses.</li></ul>&nbsp;

Fitness Instructor | One&Only Aesthesis, Athens (18940)

Assist the Demi Chef de Partie, Chef de Partie in the preparation, production and service of food items of the Pastry kitchen within the designated area. The job holder must be familiar with all policies and procedures of the department, F&amp;B standards, Health &amp; Hygiene, Fire &amp; Safety standards.&nbsp;Key Duties and Responsibilities&nbsp;&nbsp;<ul><li>Follow the standard recipes, methods of preparation and presentation according to the department/hotel standard as laid down by the Sous Chef and Executive Pastry Chef , ensuring you are maintaining the relevant standards.</li><li>Be familiar with the menu and thoroughly know the ingredients, portion size, method of cooking, preparation time and presentation of item on the menu thereby ensuring the items are properly prepared and presented whether hot or cold or as the case might be. &nbsp;</li><li>Check daily all fridges and storerooms in the designated section ensure that the correct temperatures are being maintained and making sure all perishable items are in perfect condition. Take preventive action against loss whenever necessary.</li><li>Ensure and prevent the use of spoiled or contaminated products in any phase of food preparation. Double check with a senior chef should anything be in doubt regarding the quality and freshness of ingredients.</li><li>Be on duty according to the scheduled roster, correctly groomed and in a condition to perform assigned duties.</li><li>Prior to closure of the shift, ensure that all perishable items are properly cooled, stored and the working station is clean, tidy and up to standards and ensure that all machinery &amp; utensils are properly cleaned and sanitized to standards; this includes reporting of any damaged, non-functional equipment or shortage of smalls to the senior chef on duty.</li><li>To ensure that all Food Safety standards – HACCP / DIVERSEY or else are followed to the fullest.</li><li>Participate in ‘on-the-job’ training and mentoring from senior chefs to ensure that you perform at the required standards. &nbsp;</li><li>To assist with any other duties as required by the line manager or another member of the management team.</li></ul>Skills, Experience &amp; Educational Requirements&nbsp;<ul><li>Qualification in Commercial Pastry &amp; Bakery from an internationally recognized institution</li><li>Minimum 1 year of experience as commis</li><li>Knowledge of procedures and methods used in the preparation, production, presentation and storage of food items is required.</li><li>Good knowledge of English</li></ul>What we offer:<ul><li>A dynamic and collaborative work environment in a world-class luxury resort.</li><li>Career growth opportunities within One&amp;Only Resorts.</li><li>Continuous training and professional development.</li><li>Competitive salary and benefits package.</li><li>Private health insurance.</li><li>Exclusive discounts at partner businesses.</li></ul>&nbsp;

Commis Chef, Pastry & Bakery | One&Only Aesthesis, Athens (18947)

Responsible to produce foods within designated area and preparation of dishes in accordance with the stipulated recipes or instructions from Senior Kitchen staff as per menu requirements. Maintain a high standard of production, quality, presentation and cleanliness laid down by the Executive Chef.&nbsp;Key Duties and Responsibilities&nbsp;<ul><li>Ensure that all preparation, production, dishes, specialized menu items are prepared on time and to the standard required by the Executive Chef.</li><li>Maintain consistent flavor and presentation in conjunction with menu concept. Enhance the reputation of the outlet under the guidance of the Sous and Executive Chefs.</li><li>Allocate work to subordinates, observing their working methods and productivity. Assist them and coordinate with senior staff to provide subordinates with the necessary on the job training showing new or better techniques.</li><li>Maintain a daily kitchen shift that will ensure all areas of responsibility are covered, including a consistently clean and orderly workplace.</li><li>Ensure that all aspects of food handling, preparation, service and storage of all ingredients is to the relevant legislation. This is to include the correct labelling for cooked foods, temperature control of raw and cooked ingredients, correct storage of trolley items and handling of prepared foods prior to service periods. Seek advice, guidance and assistance regarding any unresolved problems pertaining to food, equipment, staff and stores from senior chefs and production staff.</li><li>Ensure that all produce, dry goods and other ingredients issued by stores or suppliers are received to the required standard. You are to seek clarity on any food items that do not meet the minimum standards as laid down by senior chefs.</li><li>Ensure that all equipment is fully operational and effective for use in the production of food items and to report any malfunctions to the maintenance department. This includes all areas of your work area, floors, walls, air conditioning, electrical, water and operating machinery and equipment.&nbsp;</li><li>Make the guests dining experience a memorable one by participating in restaurant and food service activities as required and fulfilling guest requests to the best of your ability.</li><li>To ensure that all Food Safety standards – HACCP / DIVERSEY or else &nbsp; are followed to the fullest.</li><li>To assist with any other duties as required by the line manager or another member of the management team.</li></ul>Skills, Experience &amp; Educational Requirements&nbsp;<ul><li>A qualification in professional cookery or similar from a recognized training institute. &nbsp;</li><li>A minimum of 1 year experience in a high-end restaurant, hotel or cruise ship environment.</li><li>Good knowledge of English</li><li>Knowledge of the highest standards and quality production, preparation and presentation within your specialized area.</li><li>Knowledge of the highest standards of hygiene practices as laid down by health and safety regulations as well as international catering standards.&nbsp;</li></ul>&nbsp;What we offer:<ul><li>A dynamic and collaborative work environment in a world-class luxury resort.</li><li>Career growth opportunities within One&amp;Only Resorts.</li><li>Continuous training and professional development.</li><li>Competitive salary and benefits package.</li><li>Private health insurance.</li><li>Exclusive discounts at partner businesses.</li></ul>&nbsp;

Demi Chef de Partie, Pastry | One&Only Aesthesis, Athens (18949)

The In-Residence Dining Waiter plays a pivotal role in delivering a seamless and personalized in-room dining experience that reflects the resort’s commitment to luxury, precision, and genuine hospitality. Acting as an ambassador of the brand, the role is responsible for the prompt, accurate, and elegant delivery of food and beverage orders to guest rooms and residences, ensuring every interaction enhances guest satisfaction and loyalty. This position requires strong coordination with the kitchen, housekeeping, and in-room dining order takers to ensure flawless execution from order preparation through service completion. Key Duties and Responsibilities<ul><li>Deliver in-room dining food and beverage orders promptly, accurately, and in accordance with established luxury service standards</li><li>Ensure all trays and trolleys are set up with attention to presentation, cleanliness, and order accuracy prior to delivery</li><li>Present meals to guests in a courteous, professional, and engaging manner, creating a refined in-room dining experience</li><li>Verify guest details, room number, and order specifics before service to ensure accuracy and guest satisfaction</li><li>Communicate effectively with the kitchen and In-Room Dining team regarding order status, special requests, dietary requirements, and delivery timelines</li><li>Demonstrate thorough knowledge of menus, ingredients, preparation methods, and beverage offerings to confidently answer guest inquiries and make recommendations</li><li>Monitor guest satisfaction during and after service, responding promptly and professionally to any concerns or service recovery needs</li><li>Coordinate with housekeeping for timely collection of trays and trolleys, ensuring proper logging and follow-up</li><li>Maintain cleanliness and organization of service areas, pantries, equipment, and workstations at all times</li><li>Adhere strictly to hygiene, safety, and food handling standards in line with hotel policies</li><li>Assist colleagues during peak periods and support related food and beverage operations when required</li><li>Demonstrate flexibility to work across shifts and support other areas as directed by the In-Room Dining Manager</li><li>Record and communicate guest preferences, allergies, and special occasions to support personalized service delivery</li></ul>Skills, Experience &amp; Educational Requirements<ul><li>High school diploma or equivalent qualification preferred</li><li>Minimum of two years’ experience in a luxury hotel or high-end food and beverage service environment</li><li>Strong command of spoken English; additional languages are considered an advantage</li><li>Excellent interpersonal and communication skills with a guest-focused mindset</li><li>Strong attention to detail and ability to manage multiple tasks efficiently</li><li>Professional appearance and demeanor aligned with luxury brand standards</li><li>Ability to work under pressure while maintaining composure and service quality</li><li>Strong team orientation with a proactive and flexible approach to operations</li><li>Willingness to work shifts, weekends, and public holidays as required</li></ul>&nbsp;&nbsp; What we offer:<ul><li>A dynamic and collaborative work environment in a world-class luxury resort.</li><li>Career growth opportunities within One&amp;Only Resorts.</li><li>Continuous training and professional development.</li><li>Competitive salary and benefits package.</li><li>Private health insurance.</li><li>Exclusive discounts at partner businesses.</li></ul>

Waiter, In Residence Dining | One&Only Aesthesis, Athens (18960)

Wrapped in ancient mythology in the heart of the Athenian Riviera, where lavender lands meet sapphire waters and our collection of rooms, suites and villas embody the timeless glamour of the Aegean. The warm Mediterranean hospitality is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.&nbsp;Job Summary<ul><li>Responsible to produce foods within designated area and preparation of Dishes, breads , Viennoiseries , Breakfast Displays in accordance with the stipulated recipes or instructions from Chief Baker, Pastry Sous Chef and Executive Pastry Chef as per menu requirements.</li><li>Maintain a high standard of production, quality, presentation and cleanliness laid down by the Executive Chef.&nbsp;</li></ul>Key Duties and Responsibilities&nbsp;<ul><li>Ensure that all preparation, production, dishes, specialized menu items are prepared on time and to the standard required by the Executive Pastry Chef.</li><li>Maintain consistent flavor and presentation in conjunction with menu concept. Enhance the reputation of the outlet under the guidance of the Sous and Executive Pastry Chef.</li><li>Allocate work to subordinates, observing their working methods and productivity. Assist them and coordinate with senior staff to provide subordinates with the necessary on the job training showing new or better techniques.</li><li>Maintain a daily kitchen shift that will ensure all areas of responsibility are covered, including a consistently clean and orderly workplace.</li><li>Ensure that all aspects of food handling, preparation, service and storage of all ingredients is to the relevant legislation. This is to include the correct labelling for cooked foods, temperature control of raw and cooked ingredients, correct storage of trolley items and handling of prepared foods prior to service periods.</li><li>Seek advice, guidance and assistance regarding any unresolved problems pertaining to food, equipment, staff and stores from senior chefs and production staff.</li><li>Ensure that all produce, dry goods and other ingredients issued by stores or suppliers are received to the required standard. You are to seek clarity on any food items that do not meet the minimum standards as laid down by senior chefs.</li><li>Ensure that all equipment is fully operational and effective for use in the production of food items and to report any malfunctions to the maintenance department. This includes all areas of your work area, floors, walls, air conditioning, electrical, water and operating machinery and equipment.&nbsp;</li><li>Make the guests dining experience a memorable one by participating in restaurant and food service activities as required and fulfilling guest requests to the best of your ability.</li><li>To ensure that all Food Safety standards – HACCP / DIVERSEY or else &nbsp; are followed to the fullest.</li><li>To assist with any other duties as required by the line manager or another member of the management team.</li></ul>Skills, Experience &amp; Educational Requirements&nbsp;<ul><li>A qualification in professional Pastry&amp; Bakery or similar from a recognized training institute. &nbsp;</li><li>A minimum of 1 year experience in a high-end restaurant, hotel or cruise ship environment.</li><li>Good knowledge of English</li><li>Knowledge of the highest standards and quality production, preparation and presentation within your specialized area.</li><li>Knowledge of the highest standards of hygiene practices as laid down by health and safety regulations as well as international catering standards. &nbsp;</li></ul>What we offer:<ul><li>A dynamic and collaborative work environment in a world-class luxury resort.</li><li>Career growth opportunities within One&amp;Only Resorts.</li><li>Continuous training and professional development.</li><li>Competitive salary and benefits package.</li><li>Private health insurance.</li><li>Exclusive discounts at partner businesses.</li></ul>

Demi Chef de Partie, Bakery | One&Only Aesthesis, Athens (18946)

Wrapped in ancient mythology in the heart of the Athenian Riviera, where lavender lands meet sapphire waters and our collection of rooms, suites and villas embody the timeless glamour of the Aegean. The warm Mediterranean hospitality is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.&nbsp;Job Summary<ul><li>Responsible to produce foods within designated area and preparation of dishes in accordance with the stipulated recipes or instructions from Senior Kitchen staff as per menu requirements.</li><li>Maintain a high standard of production, quality, presentation and cleanliness laid down by the Executive Chef.&nbsp;</li></ul>Key Duties and Responsibilities&nbsp;<ul><li>Ensure that all preparation, production, dishes, specialized menu items are prepared on time and to the standard required by the Executive Chef.</li><li>Maintain consistent flavor and presentation in conjunction with menu concept. Enhance the reputation of the outlet under the guidance of the Sous and Executive Chefs.</li><li>Allocate work to subordinates, observing their working methods and productivity. Assist them and coordinate with senior staff to provide subordinates with the necessary on the job training showing new or better techniques.</li><li>Maintain a daily kitchen shift that will ensure all areas of responsibility are covered, including a consistently clean and orderly workplace.</li><li>Ensure that all aspects of food handling, preparation, service and storage of all ingredients is to the relevant legislation. This is to include the correct labelling for cooked foods, temperature control of raw and cooked ingredients, correct storage of trolley items and handling of prepared foods prior to service periods.</li><li>Seek advice, guidance and assistance regarding any unresolved problems pertaining to food, equipment, staff and stores from senior chefs and production staff.</li><li>Ensure that all produce, dry goods and other ingredients issued by stores or suppliers are received to the required standard. You are to seek clarity on any food items that do not meet the minimum standards as laid down by senior chefs.</li><li>Ensure that all equipment is fully operational and effective for use in the production of food items and to report any malfunctions to the maintenance department. This includes all areas of your work area, floors, walls, air conditioning, electrical, water and operating machinery and equipment.</li><li>Make the guests dining experience a memorable one by participating in restaurant and food service activities as required and fulfilling guest requests to the best of your ability.</li><li>To ensure that all Food Safety standards – HACCP / DIVERSEY or else are followed to the fullest. &nbsp;</li><li>To assist with any other duties as required by the line manager or another member of the management team. &nbsp; Skills, Experience &amp; Educational Requirements&nbsp;</li><li>A qualification in professional cookery or similar from a recognized training institute. &nbsp;</li><li>A minimum of 2 years’ experience in a high-end restaurant, hotel or cruise ship environment</li><li>Knowledge of the highest standards and quality production, preparation and presentation within your specialized area.</li><li>Knowledge of the highest standards of hygiene practices as laid down by health and safety regulations as well as international catering standards.</li><li>Good knowledge of English</li></ul>What We Offer<ul><li>A dynamic and collaborative work environment in a world-class luxury resort.</li><li>Career growth opportunities within One&amp;Only Resorts.</li><li>Continuous training and professional development.</li><li>Competitive salary and benefits package.</li><li>Private health insurance.</li><li>Exclusive discounts at partner businesses.</li></ul>

Demi Chef de Partie | Banquet Kitchen | One&Only Aesthesis, Athens (18893)

Guest Services Agent/Bellman is a person who creates a welcoming environment for hotel guests and facilitate their arrival and departure. &nbsp;The Guest Services Agent/Bellman will be responsible for meeting, greeting and directing guests to their destinations. &nbsp;Guest Services Agent/Bellman is responsible for delegating tasks to the Porters as needed such as luggage collections and message deliveries. Guest Services Agent/Bellman will be acting also as valet and be responsible for safely parking the guests and external visitor’s cars and ensure all cars are parked and unparked with extreme care as per the procedures, as well as assisting&nbsp; with luggage delivery using buggies when required.&nbsp; Essential Key Duties and Responsibilities• &nbsp; &nbsp;Always well-groomed and immaculately presented in a clean uniform. • &nbsp; &nbsp;Helping to create a friendly and welcoming environment. • &nbsp; &nbsp;Managing guest arrivals and departures as per hotel standard. • &nbsp; &nbsp;Escort and seating guests. • &nbsp; &nbsp;Assist guests and other employees with luggage storage and retrieval. &nbsp; • &nbsp; &nbsp;Offering car door assistance and assisting in calling taxis. • &nbsp; &nbsp;Greeting guests on arrival and assisting guests with their luggage should a porter not be available. • &nbsp; &nbsp;Responsible for keeping lobby area tidy and organized. • &nbsp; &nbsp;Assist guests in giving them directions and providing important information about the hotel. • &nbsp; &nbsp;Respond to all guests needs quickly, efficiently, and courteously. • &nbsp; &nbsp;To be aware of all functions, conferences and special events taking place in the Resort. • &nbsp; &nbsp;Assist Security in maintaining suspicious activity. • &nbsp; &nbsp;Follow LQA &amp; Forbes standards related to Guest Services department. • &nbsp; &nbsp;Attend and participate in team events. • &nbsp; &nbsp;Participate in required training. • &nbsp; &nbsp;Be fully familiar with the room types and hotel. • &nbsp; &nbsp;Proceed with the rooming of guests when necessary. • &nbsp; &nbsp;Use buggies for guest’s movements and luggage delivery when required.&nbsp; • &nbsp; &nbsp;Ensure buggies are kept in good condition. In case of any technical issues, information is passed to Guest Services Team Leader.&nbsp; • &nbsp; &nbsp;Ensure bicycles are kept in good condition. In case of any technical issues, information is passed to Guest Services Team Leader.&nbsp; • &nbsp; &nbsp;Effectively communicate and maintain a favorable working relationship with colleges at all levels. • &nbsp; &nbsp;Always maintain a professional attitude towards guests and colleges. • &nbsp; &nbsp;Ensure all relevant information is always communicated to all team members. • &nbsp; &nbsp;Apply and adhere to rules and regulations as per employee handbook, departmental and hotel policies and procedures, including those for emergency situations. • &nbsp; &nbsp;Practice proper telephone etiquette with colleagues and hotel guests. • &nbsp; &nbsp;Valet parking of guest cars and ensuring the keys are securely stored. • &nbsp; &nbsp;Work night shift when required. • &nbsp; &nbsp;Provide immediate assistance to guests as requested. • &nbsp; &nbsp;To assist with any other duties as required by the management team.Valet Duties and Responsibilities• &nbsp; &nbsp;Assist guests with opening/closing vehicle doors. • &nbsp; &nbsp;Welcome guests and visitors with appropriate greetings of the day. • &nbsp; &nbsp;Able to communicate parking procedures to guests/visitors. • &nbsp; &nbsp;Tag guest vehicle keys with date &amp; time, make/model and guest name. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; • &nbsp; &nbsp;Able to effectively park and retrieve guests’ cars without causing damage to the vehicle. • &nbsp; &nbsp;Able to provide guests with information regarding property facilities, amenities, services, hours of operation. • &nbsp; &nbsp;Able to provide guests with direction and local areas of interest and activities. • &nbsp; &nbsp;Ensure vehicles are legally parked in the designated parking areas and to maintain a smooth and efficient flow of traffic. • &nbsp; &nbsp;Valet parking of guest cars and ensuring the keys are securely stored. • &nbsp; &nbsp;Ensure all guests’ valet experience are memorable, unique and as per the hotel's standards. • &nbsp; &nbsp;Document and report all vehicle incidents like damage, accidents, theft, missing articles etc. • &nbsp; &nbsp;Report accidents, injuries, and unsafe work conditions to the supervisor or manager. • &nbsp; &nbsp;Monitor and maintain safety, security, and cleanliness of parking areas, portico and behind the valet stand. • &nbsp; &nbsp;Responsible to report any security or safety problems, safety hazards and potential security problems to the supervisors. Education or Certification • &nbsp; &nbsp;Strong interpersonal skills and very good communication skills • &nbsp; &nbsp;Good knowledge of English • &nbsp; &nbsp;Previous customer related experience an asset • &nbsp; &nbsp;Strong human relations skills with both employees and guests • &nbsp; &nbsp;Must have a driver’s license. • &nbsp; &nbsp;Ability to work well under pressure&nbsp; • &nbsp; &nbsp;Ability to work cohesively as part of a team.&nbsp; What we offer:<ul><li>A dynamic and collaborative work environment in a world-class luxury resort.</li><li>Career growth opportunities within One&amp;Only Resorts.</li><li>Continuous training and professional development.</li><li>Competitive salary and benefits package.</li><li>Private health insurance.</li><li>Exclusive discounts at partner businesses.</li></ul>&nbsp;

Doorman | One&Only Aesthesis, Athens (19021)

The Communications Team Leader is responsible for the daily operations of the Connectivity Center, ensuring it functions as the Central Communication Hub of the Resort. This role supervises the Connectivity team, oversees guest communications, and coordinates all guest needs in a timely manner. The Connectivity Team Leader also supports the reservations team in maximizing room revenue and occupancy, entering reservations into Opera, and offering availability over the phone. A thorough understanding of Connectivity Center operations, Resort facilities, and departmental functions is essential. Key Duties and Responsibilities: Team Leadership:<ul><li>Supervise the daily operations of the Connectivity Center, ensuring that all incoming, in-house, and outgoing calls are handled efficiently and courteously.</li><li>Create and manage the team schedule, always ensuring adequate coverage.</li><li>Conduct regular one-on-one meetings with team members to provide feedback, support, and guidance.</li><li>Train and onboard new team members, ensuring they are well-versed in all standard operating procedures (SOPs) and protocols.</li></ul>Call Management:<ul><li>Ensure all guest calls, department routing, and external calls (local, trunk, long-distance) are handled professionally.</li><li>Monitor and maintain the Wakeup Call Service, ensuring all requests are accurately logged in Alice and executed promptly.</li></ul>Guest Communication &amp; Pre-Arrival Checks:<ul><li>Oversee pre-arrival communication, ensuring all guest details, preferences, and special requests are accurately logged and communicated to relevant departments.</li><li>Perform pre-arrival checks to ensure all arrangements, including room readiness, special requests, and welcome letters, are in place.</li><li>Ensure the timely preparation and delivery of arrival letters, birthday cards, welcome notes, and any special communications for guests.</li></ul>Reservation &amp; Sales Support:<ul><li>Assist the reservations team in maximizing room revenue and occupancy by managing reservations, entering details into Opera, and providing availability information.</li><li>Apply effective selling, up-selling, cross-selling, and suggestive selling techniques to maximize property revenue.</li></ul> Restaurant Reservations<ul><li>Handle restaurant reservations end-to-end, including availability management, special requests, coordination with outlets, and proactive communication to ensure an exceptional dining experience for guests.</li></ul> System &amp; Equipment Maintenance:<ul><li>Ensure the proper functioning of all communication systems, including messaging, Alice, SAGA, Review Pro, and telephone equipment. Report any malfunctions to IT or Engineering promptly.</li><li>Maintain and update the resort extension list and telephone directory, ensuring all contact information is current and accessible.</li></ul>Emergency Protocols:<ul><li>Ensure that all emergency calls, including fire, bomb threat, medical, tsunami alerts, and blackouts, are handled according to established policies and protocols.</li><li>Regularly drill and refresh the team on emergency procedures to ensure preparedness.</li></ul>Guest Preferences &amp; VIP Services:<ul><li>Ensure that guest preferences are accurately communicated to the appropriate departments and logged into Opera.</li><li>Oversee the management of VIP member bookings and ensure that their preferences are meticulously handled.</li></ul> Inter-Departmental Communication:<ul><li>Foster strong inter-departmental relationships to enhance service synergy within the resort.</li><li>Ensure that all guest complaints and compliments are communicated to the manager, and appropriate actions are taken.</li></ul>Administrative Duties:<ul><li>Manage and monitor five shared mailboxes, ensuring timely responses to guest inquiries and requests.</li><li>Make requisitions for Connectivity Center needs and manage general store requests.</li><li>Maintain and update records, including the Management Team Accommodation Contact List and emergency contact numbers.</li></ul> Skills, Experience &amp; Educational Requirements:<ul><li>Education: Bachelor’s degree in Hospitality Management or a related field.</li><li>Experience: Minimum of 2 years of experience in a contact center or similar role, with at least 1 year in a supervisory capacity.</li><li>Language Proficiency: Excellent command of English. Additional language skills (e.g., Russian, German, Italian, or French) are an advantage.</li><li>Technical Skills: Proficient in Opera system, and computer proficiency in a Windows environment (Word, Excel, PowerPoint).</li><li>Communication Skills: Excellent communication and interpersonal skills, with the ability to manage a team effectively.</li><li>Customer Focus: Strong focus on delivering exceptional customer service with attention to detail.</li><li>Administrative Abilities: Strong organizational and administrative skills, with the ability to manage multiple tasks efficiently.</li></ul>&nbsp;What We Offer<ul><li>A dynamic and collaborative work environment in a world-class luxury resort.</li><li>Career growth opportunities within One&amp;Only Resorts.</li><li>Continuous training and professional development.</li><li>Competitive salary and benefits package.</li><li>Private health insurance.</li><li>Exclusive discounts at partner businesses.</li></ul>&nbsp;

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