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We are currently looking to expand our product management team with an eager, cooperative, goal-focused&nbsp;Product Manager&nbsp;You will be an&nbsp;ambassador for the products. You help shape the voice of the product and help it grow a consumer base. You will be involved in the development of the product range. You take part in a complete marketing experience, as&nbsp;you are&nbsp;involved in every facet of the product's journey. This means&nbsp;you work with a cross-functional team&nbsp;across sales, corporate communications, webmasters, and more. In this role,&nbsp;you'll be involved with product marketing strategy from beginning to end.&nbsp;What you will focus on:&nbsp;<ul><li>Work closely with the Product Managers to support the implementation of product vision and strategy</li><li>Support the product lifecycle management, from development to launch to growth to saturation and eventually end of life</li><li>Responsible for the Product Master Data, ie populate, maintain and develop the product database (Tech specs, USPs, etc)</li><li>Implement road maps and hold end to end responsibility of plans’ efficient delivery against KPIs</li><li>Build extensive knowledge of market trends, customer needs, as well as key competitors</li><li>Closely&nbsp;monitor products’ performance (KPIs) –including during all promotional activities, evaluate the outcomes and make proposals or/and mitigating actions accordingly</li><li>Assist in managing our product catalogue</li><li>Contribute to the development and implementation of promotions and BTL campaigns, in direct cooperation with the Marketing team</li><li>Report directly to the Head of Product Management</li></ul>&nbsp;You are the one we are looking for, if you have:<ul><li>3-5 years of experience&nbsp;in a similar position, preferably in the retail sector</li><li>Bachelor’s degree&nbsp;in Business Administration or Marketing;&nbsp;MBA&nbsp;will be considered a plus</li><li>Excellent command of the&nbsp;English&nbsp;language; additional foreign language will be considered a plus</li><li>Knowledge of&nbsp;MS Office, especially MS Excel</li></ul>&nbsp;We will have the perfect match, if you are:<ul><li>Results driven&nbsp;- Strong willingness to get the job done</li><li>Customer focused&nbsp;- Proactive with a continuous improvement / problem solving mindset</li><li>Effective&nbsp;- Attentive to detail with excellent organizational skills</li><li>Team player&nbsp;- Experienced working well in cross-functional projects</li></ul>&nbsp;What's in it for you:<ul><li>Be part&nbsp;of a fast-growing company, where passion, drive and team spirit matter more than corporate hierarchies</li><li>Opportunity to address not only the Greek Market, but also the European Market</li><li>Competitive remuneration package</li><li>Company discounts</li><li>Commuting expenses</li></ul>

Product Manager

We are expanding our team and are looking for a Product Manager to take ownership of a portfolio of enterprise software–based solutions and service offerings, developed in collaboration with our strategic technology partners.This role is central to how we position, sell, and deliver our solutions. You will work closely with sales, pre-sales, delivery teams, and vendor partners to ensure our offerings are clearly defined, commercially sound, and aligned with real customer needs.This is a solution-oriented product role, not a software development role.&nbsp;Key Responsibilities<ul><li>Own and evolve assigned partner-based products and solution offerings.</li><li>Translate vendor technologies into clear, value-driven enterprise solutions.</li><li>Define solution positioning, use cases, packaging, and commercial models.</li><li>Act as the primary interface with software vendors on product capabilities, roadmaps, and go-to-market initiatives.</li><li>Support sales teams in complex enterprise opportunities, including customer meetings, RFPs, and solution workshops.</li><li>Develop and maintain sales enablement assets (pitch decks, solution briefs, value propositions).</li><li>Work closely with delivery teams to ensure solutions are realistic, repeatable, and scalable.</li><li>Collect customer and market feedback to continuously refine and improve offerings. </li></ul>Qualifications<ul><li>5+ years of experience in Product Management, Solution Management, or Pre-Sales.</li><li>Background in Enterprise Software, Technology Consulting, or System Integrators.</li><li>Hands-on experience working with third-party enterprise software vendors.</li><li>Strong understanding of enterprise architectures, licensing models, and services delivery.</li><li>Ability to articulate business value from complex technologies.</li><li>Strong communication skills and confidence working with senior stakeholders.</li></ul>BenefitsAs an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.Our company is people - centric and offers personalized benefits to each employee:<ul><li>We want you to be well compensated for what you bring in, so we offer an attractive salary package</li><li>Your health matters to us, so all colleagues have a private health insurance plan from day one</li><li>We are excited for challenges, so you are invited to take part in exciting projects</li><li>We never stop learning and evolving! You will have your own mentor and training program to help you develop in a company with unlimited possibilities and you will join our training sessions and online courses that we provide</li><li>We love the Relational vibes so we gather on smaller and bigger occasions to celebrate good times together!</li></ul>

Intellectica is recruiting an experienced and purpose-driven&nbsp;Employability Manager&nbsp;on behalf of its client, a leading non-profit organization committed to creating equal opportunities through knowledge, employment, and personal development. With a 30-year presence in the Greek market, the organization places people at the heart of its services, offering inclusive upskilling, reskilling, and community-focused programs that empower individuals to realize their full potential. Based in Athens, Greece, the successful candidate will report directly to the COO and will lead a cross-functional employability team. This role plays a vital part in strengthening private-sector partnerships, enhancing employment outcomes, and advancing the organization’s mission to foster meaningful workforce integration.Key activities and responsibilities of this role include:<ul><li>Leading and supporting a team of Employability Counselors and Talent Acquisition Specialists to ensure achievement of monthly, quarterly, and annual KPIs</li><li>Implementing and overseeing the execution of employability targets as defined in the department’s operational plan</li><li>Overseeing and participating in the talent acquisition process, ensuring alignment with organizational goals and candidate experience standards</li><li>Building and maintaining strong partnerships with private-sector employers and promoting the organization’s HR services and packages</li><li>Promoting the use of the organization’s Talent Platform among both job seekers and collaborating companies</li><li>Analyzing service data and KPIs to identify opportunities for improvement and designing action plans accordingly</li><li>Conducting market research to stay informed on emerging job trends and in-demand professions relevant to the organization’s target groups</li><li>Collaborating with donors, ecosystem stakeholders, and partners to maximize the reach and value of employability offerings</li><li>Organizing and attending career events, such as job fairs, to promote the organization’s services and engage beneficiaries</li><li>Providing regular updates and insights to the Operations Manager and contributing to strategic planning through data-driven reporting</li><li>Any other task that may be required from time to time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s degree in Human Resources, Business, Social Sciences, or a related field</li><li>At least 5 years of professional experience in human resources, talent acquisition, business development, or employment services, preferably within the non-profit or social impact sector</li><li>Proven experience in managing recruitment processes, including sourcing, interviewing, and onboarding</li><li>Strong analytical skills with experience in KPI tracking and performance reporting</li><li>Demonstrated experience in leading and managing teams toward achieving operational and strategic goals</li><li>Proficiency in Microsoft Office, as well as familiarity with Applicant Tracking Systems (ATS) and Customer Relationship Management (CRM) platforms</li><li>Fluent in Greek and proficient in English, both written and spoken</li></ul>Core competencies of a successful candidate:<ul><li>Results-driven with a proactive, can-do approach</li><li>Strong leadership skills with demonstrated ability to manage teams and cross-functional projects</li><li>Strategic thinker with excellent organizational ability</li><li>Analytical mindset with a strong eye for process improvement</li><li>Emotionally intelligent and adaptable in diverse environments</li><li>Dedicated to continuous quality improvement</li><li>Able to represent the organization professionally in external settings</li></ul>

Employability Manager int-0380

Intellectica is recruiting a highly experienced and strategic&nbsp;Senior Account Director&nbsp;on behalf of a leading strategic communications and consulting agency renowned for its cross-sector influence across more than 13 industries. Based in Athens, Greece and reporting to the Head of PR &amp; Corporate Comms, the successful candidate will be responsible for strategizing and leading all communication and promotion activities for the company’s key client accounts, delivering high-quality solutions that meet client objectives and drive business growth.Key activities and responsibilities of this role include:<ul><li>Lead a portfolio of diverse client accounts, ensuring excellence in service delivery and building long-term, trust-based relationships</li><li>Oversee all communication and promotion activities for the clients, including communication strategies, events, campaigns, and press releases</li><li>Act as the senior point of contact for clients, offering high-level strategic counsel tailored to their industry and objectives</li><li>Oversee and execute high-impact client events, from concept development to post-event reporting, ensuring alignment with broader communication goals</li><li>Cultivate and maintain strong relationships with key media outlets, securing meaningful coverage across local, national, and international platforms</li><li>Review and approve client-facing content such as press releases, speeches, executive messaging, and corporate statements</li><li>Collaborate closely with internal creative, digital, and strategy teams to deliver seamless 360° campaign executions</li><li>Manage client budgets, project timelines, and KPIs with a focus on quality, efficiency, and continuous improvement</li><li>Identify and drive organic growth opportunities, while contributing to new business development initiatives</li><li>Shape the client’s public image through briefings, follow-ups, presentations, and full proposals</li><li>Any other task that may be required from time to time</li></ul>&nbsp;Professional experience &amp; qualifications of a successful candidate:<ul><li>BSc and/or MSc degree in Public Relations, Communications, Journalism, Marketing, or a related discipline or a related field</li><li>At least 6 years of professional experience in PR, corporate communications, or integrated marketing, preferably within an agency environment</li><li>Demonstrated success in leading complex, multi-channel campaigns and managing senior-level client relationships</li><li>Proficient in managing project budgets, performance tracking, and cross-functional collaboration tools</li><li>Proficiency in MS Office Suite (especially in Excel &amp; PowerPoint)</li><li>Fluent in Greek and English</li></ul>&nbsp;Core competencies of a successful candidate:<ul><li>Strong strategic mindset and the ability to work under pressure with poise and clarity</li><li>Exceptional communication, negotiation, and presentation skills</li><li>Strong organizational and project management skills with the ability to handle multiple projects and daily tasks end-to-end, while maintaining attention to detail and adherence to standards of excellence</li><li>A problem-solver able to effectively navigate client relationships</li><li>Able to promote the company’s teamwork spirit, collaborating seamlessly across departments to achieve shared organizational objectives</li><li>A can-do attitude showing willingness to take on responsibilities and go the extra mile</li></ul>

Senior Account Director int-0309

At Four Seasons Astir Palace Hotel Athens (ranked No. 17 in the World’s 50 Best Hotels), we are committed to safeguarding our hotel’s financial health while driving operational excellence and strategic growth. We are currently seeking a highly experienced Director of Finance to join our Executive Team. This senior leadership role is central to the success of the hotel and a key member of the Planning Committee, contributing to long-term strategy, financial planning, and operational decision-making.As Director of Finance, you will oversee all financial operations, ensuring accuracy, compliance, and profitability, while partnering with senior leadership to make data-driven decisions that enhance the guest experience and overall hotel performance.What You Will Do<ul><li>Provide strategic leadership over all hotel finance functions, including accounting, purchasing, payroll, and F&amp;B control.</li><li>Prepare and oversee comprehensive financial reports, budgets, forecasts, CAPEX plans, and cash flow analyses.</li><li>Ensure compliance with corporate policies, local regulations, loan covenants, and internal controls.</li><li>Monitor and manage hotel revenue, expenses, and labor costs, ensuring operational efficiency and profitability.</li><li>Serve as a trusted business advisor to the General Manager and Executive Team, contributing to strategic planning and decision-making.</li><li>Chair the hotel’s financial planning function and represent Finance at the Planning Committee.</li><li>Maintain strong relationships with internal departments, owners, auditors, banks, and external stakeholders.</li><li>Lead, mentor, and develop the finance team, fostering a culture of professionalism, accountability, and continuous improvement.</li><li>Drive innovation and process improvement within the Finance department, enhancing efficiency and effectiveness.</li></ul>What You Bring<ul><li>University degree in Accounting, Finance, or related field; professional certifications are a plus.</li><li>3–5 years of senior leadership experience in hotel finance or luxury hospitality operations.</li><li>Strong knowledge of accounting principles, financial management, and reporting standards.</li><li>Proven ability to analyze complex financial data and make strategic business decisions.</li><li>Exceptional leadership, interpersonal, and communication skills.</li><li>Proficiency in Microsoft Office; familiarity with hotel financial systems and property management software is an advantage.</li><li>Strategic, analytical mindset with the ability to influence and collaborate across departments.</li><li>Fluency in English; Greek is an advantage.</li></ul>What We Offer<ul><li>Competitive compensation and comprehensive benefits package.</li><li>Participation in the hotel’s Planning Committee and executive-level decision-making.</li><li>Pension plan and private health insurance coverage.</li><li>Relocation package for international or non-local hires.</li><li>Complimentary employee meals and laundry service.</li><li>Access to Four Seasons’ global training and development programs.</li><li>Complimentary stays at Four Seasons properties worldwide, as part of our global employee travel benefits.</li><li>A dynamic and inclusive workplace where your financial leadership makes a tangible impact.</li></ul>If you are a forward-thinking finance professional with a passion for hospitality and strategic leadership, we invite you to join our team and help shape the future of Four Seasons Astir Palace Hotel Athens.

Director of Finance REQ10368049

Having a history of more than sixty years, in&nbsp;Athenian Brewery&nbsp;we operate towards brewing a better world. We are driven by passion for our consumers and customers &amp; care for our people and the environment, while enjoying life &amp; daring to dream and pioneer.&nbsp;We are looking for a highly analytical and commercially savvy&nbsp;Demand Planning Manager to lead our Demand Planning Function. This role is critical in ensuring accurate forecasts, aligning with commercial strategies, and driving continuous improvement across planning processes. You will collaborate closely with Commercial, Finance, and Supply Chain teams to deliver reliable demand plans that support business growth and operational excellence.&nbsp;Responsibilities:<ul><li>Generate and update demand plans by combining statistical and commercial forecasts (NPIs, promo plans) in collaboration with Commercial and other stakeholders.</li><li>Create accurate statistical forecasts, incorporating, seasonality, trends, and demand drivers.</li><li>Integrate customer and consumer behavior into demand plans; challenge assumptions when necessary. Provide insights on the financial impact of demand planning performance.</li><li>Generate and discuss alternative scenarios on the demand plan for the S&amp;OP process.</li><li>Coordinate and monitor demand planning processes, ensuring alignment with supply planning and commercial activities.</li><li>Initiate and implement improvements to demand planning processes and support Total Productive Management (TPM) initiatives.</li><li>Track and analyze KPIs such as forecast accuracy and bias; identify and drive improvement opportunities.</li><li>Deliver clear and accurate reports on demand planning performance to enable strategic decision-making.</li><li>Facilitate the demand review meetings and actively&nbsp;contribute to the rest of S&amp;OP meetings and discussions.</li><li>Lead the Demand Planning team to achieve departmental objectives.</li></ul>&nbsp;Requirements:<ul><li>Holds of a Bachelor’s degree in Supply Chain Management, Business, Economics, or related field.</li><li>5-8 years’ relevant experience. Preferably experience in Commercial (e.g. trade marketing, customer service) and/or Planning and/or CS&amp;L roles.</li><li>Experience in FMCG or similar fast-paced industry will be a plus.</li><li>Project management skills.</li><li>Valued FuturMaster or JDA Demand Planning background.</li><li>Excellent communication skills and stakeholder management skills.</li><li>Knowledge of demand planning and S&amp;OP (preferably experience on statistical models for Demand planning).</li><li>Strong analytical skills.</li><li>Knowledge of the commercial and supply chain processes.</li><li>Ability to manage and lead teams to excellent performance.</li><li>Ability to influence, establish and maintain collaborative partnerships.</li><li>Fluent in English and Greek.</li></ul>&nbsp;What We Offer:<ul><li>A dynamic role with high visibility and strategic impact within a leading FMCG organization.</li><li>A collaborative, inclusive, and performance-driven working environment.</li><li>Continuous learning and development opportunities, including exposure to best-in-class planning practices.</li><li>Competitive compensation and benefits package.</li><li>The opportunity to be part of an organization that genuinely invests in its people and promotes a culture of belonging and equal opportunity.</li></ul>&nbsp;We believe our people are the heart of the company, so we do our best to empower and develop them. We welcome and consider applications from all qualified candidates as we champion a culture of belonging that provides fair and equal opportunities for all!&nbsp;If you are looking for a new challenge to advance your skills and career in a great working environment, we invite you to be part of our organization!

Demand Planning Manager

Execute and maintain HR administrative processes, including personnel file management, documentation, HRIS (Pylon) updates&nbsp;and support in recruitment and onboarding.Ensure data accuracy and integrity across HR systems and statutory platforms (e.g., Pylon, Ergani).Maintain proactive communication with new hires throughout pre-boarding and onboarding processes.Support the implementation of HR compliance policies, procedures, and participation in audits and risk assessments.Manage HR-related documentation and correspondence with external audits, local authorities, and public services, including sick and annual leave records.Collaborate cross-functionally (e.g., HR Accommodation Team) and assist in preparing HR compliance reports and metrics.What will you bring?Bachelor’s degree in Human Resources, Labor Relations, Business Administration, or a related field; certifications in labor law, payroll, or compliance are a plus.0-3 years of experience in HR administration, preferably within structured or regulated environments.Knowledge of HR processes including onboarding, employee relations, payroll &amp; benefits administration, and personnel file management.Experience working with labor law and compliance documentation is appreciated.Proficiency in HRIS systems (ideally Pylon, SAP, or Meta4) and strong skills in Microsoft Office, especially Excel and Outlook.Fluent in English, with the ability to manage documentation and work effectively in corporate systems.What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.Grow&nbsp;Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration package.Private health insuranceFlexible working model

HR Administration Officer

Intellectica is recruiting a&nbsp;UI Visual Designer&nbsp;on behalf of its client, a fast-scaling&nbsp;technology&nbsp;and digital solutions company serving high-profile clients in the&nbsp;media sector. With a long-term strategic vision and strong leadership at the helm, the company is building a team of expert technologists and digital specialists to support media organisations in transforming their audience engagement, search visibility, and content performance through cutting-edge technology and data-driven marketing. Based in Athens, Greece, working in a hybrid work model and reporting directly to the Head of Design, the ideal candidate will develop creative pixel-perfect interfaces and ensure cohesive visual identities across digital touchpoints.Key activities and responsibilities of this role include:<ul><li>Design visually stunning and engaging user interfaces for web and mobile platforms</li><li>Translate brand guidelines into consistent, high-quality digital designs</li><li>Develop layouts, color palettes, typography, iconography, and graphic elements that elevate the user experience</li><li>Build and maintain design systems to ensure visual consistency across projects</li><li>Collaborate with developers to ensure accurate implementation of visual designs</li><li>Work closely with UX specialists, product managers, and stakeholders to ensure design solutions align with user needs and business goals</li><li>Prepare polished mock-ups, style guides, and design specifications for development teams</li><li>Stay up to date with visual design trends, emerging tools, and best practices relevant to the media and digital landscape</li><li>Ensure all designs meet responsive design standards and accessibility guidelines</li><li>Any other task that may be required from time to time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s degree in Graphic Design, Visual Communication, or a related field</li><li>2–4 years of proven experience as a UI or Visual Designer, ideally within a digital agency or media company</li><li>Outstanding visual design skills with a strong eye for color, typography, composition, and detail</li><li>Solid experience developing and working with design systems and brand assets</li><li>Familiarity with responsive design principles and accessibility considerations</li><li>Proficiency with industry-standard tools, including Adobe Creative Suite and Figma</li><li>Basic understanding of HTML/CSS</li><li>Strong portfolio demonstrating high-quality visual design work for digital platforms</li><li>Fluency in Greek and proficiency in English, both written and spoken</li></ul>Core competencies of a successful candidate:<ul><li>Creative and detail-oriented</li><li>Excellent problem-solving mindset</li><li>Collaborative team player</li><li>Flexible and adaptable</li><li>Passion for user-centric design</li></ul>Apply Now

UI Visual Designer int-0373

Digital &amp; Creative Content Lead is responsible for the strategic management of the organization’s digital presence, the development of digital media policies, and their effective implementation. The role also oversees the development of creative materials and content, in line with available resources and the company’s strategic objectives and ensures the delivery of high-quality, aesthetically strong materials that are fully aligned with the company’s Corporate Identity and Brand values.The Digital &amp; Creative Content Lead drives digital and AI evolution, identifying, introducing, and embedding AI-driven tools, technologies, and new ways of working that enhance creativity, efficiency, and impact across digital and creative operations.In addition, the Digital &amp; Creative Content Lead leads and develops the in-house creative and digital team, while coordinating cross-functional internal stakeholders and external partners to deliver high-quality, impactful, and brand-aligned creative and digital solutions.&nbsp;How you will contribute:<ul><li>Define and lead the digital and creative strategy across all owned channels, ensuring alignment with business objectives and brand positioning.</li><li>Drive the content and creative direction, overseeing the development of high-quality, engaging content across digital, social, web, and e-commerce platforms.</li><li>Enhance and optimize digital assets, including UX/UI, SEO, analytics, and paid media, to maximize performance and user experience.</li><li>Oversee the planning and execution of digital campaigns, including paid social, Google Ads, and programmatic media, ensuring creative excellence and measurable impact.</li><li>Lead and inspire the in-house creative team and collaborate with external partners to deliver impactful, brand-aligned creative assets.</li><li>Translate strategic priorities and data insights into effective content concepts and storytelling, driving continuous improvement.</li></ul> What you will bring:&nbsp;<ul><li>University degree in Marketing, Design, Communications, or a related field.</li><li>8+ years of experience in digital and creative roles within agencies, with exposure to a wide range of advertising applications (digital, print, social media).</li><li>Previous managerial experience within a CPG, Food, F&amp;B, or Retail environment will be considered a strong asset.</li><li>Familiarity with AI-powered content creation tools for visual and video production (e.g. generative AI platforms for creative content).</li><li>Advanced proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign, After Effects), Experience in design and prototyping tools such as Figma or Sketch is an asset.</li><li>Strong background in art direction and creative concept development.</li><li>Solid project management skills and experience in digital performance measurement and analytics.</li><li>Excellent communication skills, strong strategic thinking, and the ability to manage multiple projects simultaneously.</li></ul>

Digital & Creative Content Lead

This role will contribute in designing and developing our platform to fulfil the business needs and to also improve our systems. Within this capacity you will have the chance to design new data pipelines, maintain platforms hosted on data streams for batch and real-time loading and real-time visualisations.&nbsp;A taster of what you will be involved with:&nbsp;<ul><li>Maintaining and evolving our existing data platform;</li><li>Building processes to ingest data from Kafka, APIs and Databases using AWS MSK Connect.</li><li>Development and Maintenance of real-time data processing applications using frameworks like Spark Structured Streaming and Kafka Streams.</li><li>Applying transformations to data streams;</li><li>Being involved in data modelling following standards e.g. Inmon, Kimball, Data Vault;</li><li>Ensuring data quality by verifying data consistency and accuracy;</li><li>Keeping up to date on research and development of new technologies and techniques to enhance our data platform;</li><li>Have an investigative mindset to be able to troubleshoot – thinking outside the box when it comes to troubleshooting problems and incident management;</li><li>Full ownership on projects and tasks assigned together with being able to work within a Team;</li><li>Able to document well processes and perform knowledge sharing sessions</li></ul>&nbsp;What we are looking for&nbsp;Must haves:<ul><li>Experience with modern cloud database technologies such as Snowflake;</li><li>Experience with orchestrating data pipelines using Airflow;</li><li>Experience with AWS Glue;</li><li>Experience with Apache Iceberg;</li><li>Experience with SQL, and Data Integration Tools</li><li>Experience with any programming language like Python or Scala;</li><li>Knowledge on AWS Services like S3/Lambda/API Gateways/DMS/RDS;</li><li>Development experience in both Microsoft, and Linux/Cloud environments;</li><li>Have strong analytical and problem-solving skills</li></ul>&nbsp;Nice to have:<ul><li>Familiar with Data Warehousing concepts and data modelling techniques such as Inmon, Kimball, Data Vault;</li><li>Familiar with AWS Services such as MSK and EMR;</li><li>Familiarity with containerization and orchestration technologies such as Docker and Kubernetes.</li><li>Familiarity with Time-series or Analytics Databases such as Elasticsearch;</li><li>Familiar with data streaming using technologies such as Kafka;</li><li>Familiar with software versioning tools like GIT;</li><li>Familiar with infrastructure scripting like Terraform;</li><li>Familiar with Data Monitoring and Visualisation tools such as Prometheus and Grafana, Cloudwatch;</li><li>Scripting – Powershell, Unix Scripting;</li><li>At least 2 years experience in Data Engineering;</li><li>Excellent verbal and writing English communication skills;</li><li>Good learning mindset;</li><li>Able to set priorities and multitask</li></ul>&nbsp;What we offerMonthly Allowance for Lunch Private &amp; Life Plan Insurance for you and your family Team Building Budget Annual Wellness Allowance Corporate Travel Insurance Events and initiatives both Local (Quarterly Meetings) and Global Professional Development Programs &amp; Internal Career Opportunities Milestone Birthday&nbsp;

Data Engineer

Your TasksAs an Account Manager - Hunter (m/f/d), you will play a pivotal role in building from the ground up and establishing our presence in the Greek market. Using our success in the German market, you will be responsible to drive revenue growth through the sales of our own Security Software solutions, Cyber Security solutions and Managed Services in Greece. The following activities are within your area of responsibility:<ul><li>Proactively identify and pursue new business opportunities within target industries, leveraging your network and industry expertise.</li><li>Develop and execute strategic sales plans to achieve revenue goals.</li><li>Actively hunt for new customers and build up the DTS clientele in Greece.</li><li>Collaborate closely with internal teams to tailor solutions to clients' specific needs.</li><li>Convert leads into lucrative partnerships.</li><li>Independent development of individual sales channels.</li></ul>Your Profile<ul><li>Sales talent with practical experience in B2B sales.</li><li>In-depth experience with the IT industry.</li><li>Knowledge of Cyber Security is desirable to have.</li><li>Strong communication and negotiation skills with a customer-oriented mindset.</li><li>Passion for selling services with a high degree of proactivity and willingness to travel.</li><li>Knowledge of English is an advantage in order to understand our products and services.</li></ul>We Offer<ul><li>30 days of vacation (regardless of the length of service)&nbsp;</li><li>Private health insurance for our employees and their dependents (spouse/children)</li><li>In-depth, comprehensive training (approx. 1-3 months) in Germany at our expenses included one monthly flight back to Greece during the whole training period</li><li>Go for EAT - Ticket restaurant card</li><li>Modern hybrid way of working, characterized by flexible working arrangements</li><li>Team-oriented working environment and a broad variety of tasks in an international and diverse team, based on trust and transparency</li><li>Continuous opportunity for personal and professional development and learning</li><li>Personal company hardware</li><li>Free snacks and beverages</li></ul>&nbsp;

Account Manager - Hunter (m/f/d)

Your potential has a place here with TTEC’s award-winning employment experience. As a Learning and Development Trainer working on site in Athens, you’ll be a part of bringing humanity to business. #experienceTTECWhat You’ll be Doing Do you have a passion to train and guide others towards best practices? Do you love helping set someone up for success? In this role, you’ll support and actively engage new hires in a training environment to develop their knowledge of our values, employee workspaces, time keeping apps, and training on client products and procedures. You’ll work to make sure each employee is set up for success as they start their new role by teaching, testing, and monitoring absence and attendance throughout the training process.You’ll report to the L&amp;D Manager. We’re looking for a Trainer to welcome and excite new hires as they start their new careers.During a Typical Day, You’ll· Inspire and motivate learners to reach for amazing· Mentor and coach new hires within client training goals and time frames· Bring your interest in helping others to start their career journeys successfully· Deliver high quality client product trainingWhat You Bring to the Role· High school diploma or equivalent· 6 months or more in training and adult learning or call center experience· Team building and nurturing an inclusive learning environment· Engage and support your trainees in making sure they have the proper tools and systems knowledge to accomplish day-to-day tasks· Computer experienceWhat You Can Expect&nbsp;· Supportive of your career and professional development· An inclusive culture and community minded organization where giving back is encouraged· A global team of curious lifelong learners guided by our company values· Ask us about our paid time off (PTO) and wellness and healthcare benefits· And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) &nbsp;Visit https://mybenefits.ttec.com/ for more information.&nbsp;Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

Trainer

As a Digital Copywriter Executive, you will be involved in the design and deployment of creative and engaging digital content for product, commercial and brand initiatives, aligning with the brand strategy, narrative and guidelines. You will have the opportunity to work on diverse digital channels, including CRM marketing campaigns, additionally for loyalty platform, SEO and other channels.Your ability to create high-quality and personalized digital content will be essential in capturing the target audience’s attention and driving brand engagement.Αναζητάμε Digital Copywriter Executive&nbsp;!<h2>Περιγραφή Θέσης:​</h2><ul><li>Build engaging, high-quality, and personalized digital content for various channels, mainly for CRM marketing campaigns, additionally for loyalty platform, SEO and other digital channels.</li><li>Manage digital creation process from content ideation and planning to implementation and optimization.</li><li>Produce creative copy ideas for product, commercial, and brand initiatives in line with the brand strategy, narrative, and guidelines.</li><li>Work closely with Creative Designers on concept development and the creation of digital assets.</li><li>Liaise with different teams, both internal and external, to ensure quality results from start to end.</li><li>Collaborate with cross-functional teams to ensure content consistency and alignment with broader marketing initiatives.</li><li>Maintain a strong understanding of the brand voice, style, and tone guidelines.</li><li>Optimize content in accordance with performance KPIs.</li><li>Stay updated on industry trends, emerging technologies, and best practices in digital copywriting and content marketing.</li></ul><h2>Παρέχονται:</h2><ul><li>Competitive compensation &amp; benefits package, long-term contract, great opportunities for professional development, within an exciting, fresh and collaborative work environment.</li></ul><h2>Απαραίτητα προσόντα:</h2><ul><li>University Degree in Marketing/Business Administration, Communications, Digital Marketing. MBA or MSc will be considered an asset.</li><li>Minimum 2-3 years of proven experience as a Digital Marketer in a position which combines great track record in managing successfully digital marketing exposure.</li><li>Excellent communication with fluency in Greek and English.</li><li>Brilliant&nbsp;writing, editing, and proofreading skills, with a keen eye for detail.</li><li>Proven experience in developing engaging digital content.</li><li>Familiarity with digital marketing tools and platforms.</li><li>Positive attitude, team player, multitasking, ability to perform under pressure.</li></ul>

Digital Copywriter Executive

We are the&nbsp;1st Hub for Developers!&nbsp;Our motto is&nbsp;“From Developers to Developers”! Our vision is to provide real career opportunities for candidates that want to take the next step in their career. Code.Career is the first process that you will speak&nbsp;with developers (only!) and tech (freak) experts!<h2>About the job</h2>Within their Data &amp; AI team at our client’s, they are looking for a driven dbt Champion who will play a key role in the expansion of their Competence Center around dbt. With your extensive experience and strategic vision, you will work with their stakeholders to shape the future of their dbt solutions. Are you passionate about the latest Data &amp; AI technologies and would you like to join their team of specialists? Apply now and let your talent and experience contribute to their mission!Job description:<ul><li>As a Lead Data Engineer and dbt Champion, you are responsible for creating, developing and supporting their Competence Center around dbt. You will guide, coach and provide technical leadership to Data Engineers in the use of dbt.</li><li>You will also actively participate in customer projects as a Lead Data Engineer, implementing and integrating dbt into their data projects.</li><li>You will develop documentation, manuals and training materials for both internal and external stakeholders.</li><li>You share your expertise and best practices, ensuring that their team can make optimal use of dbt for data transformation and modeling.</li><li>Together with your team, you ensure the successful delivery of projects, meeting quality, timing and budget requirements.</li><li>You will always stay up-to-date with the latest trends and developments within the dbt community and you will be responsible for sharing this knowledge.</li></ul>Requirements:<ul><li>You are very enthusiastic about data &amp; cloud services.</li><li>You preferably have a relevant bachelor or master degree (Computer Science, Business Engineering, …)</li><li>You have extensive hands-on experience as a Data Engineer and/or Data Architect in the Modern Data Stack.</li><li>You already worked with cloud platforms such as Fabric, Snowflake and Databricks.</li><li>You have advanced knowledge of SQL.</li><li>You have experience with data integration and ETL tools.</li><li>You have strong communication skills and enjoy working in a team.</li><li>You are very customer oriented and you are strong in explaining complex concepts easily to various audiences</li><li>You have a passion for knowledge sharing and team development. You feel comfortable in a lead position and you know how to motivate and coach your team members.</li><li>You are fluent in English.</li></ul>What they offer:<ul><li>22 annual vacation days, 3 sick days that are not carried to the next year (no medical certificate required)</li><li>A seniority day is added every 3 years in the company.</li><li>Private medical insurance</li><li>Monthly meal tickets</li><li>Flexible benefits – 25 EUR/month, that you can invest however you choose.</li><li>A work culture based on cooperation and development – customized learning paths through external providers as well as special development programs.</li><li>They offer remote work flexibility, driven by smart working principles and aligned with team goals and values.</li><li>Wellbeing initiatives to encourage a healthy work life balance through webinars, specialized sessions and internal programs, per their colleagues’ input.</li><li>In close cooperation is a value they live by, through moments that matter, like recurring hangout parties, team buildings, team bonding events.</li></ul>

Lead Data Engineer/DBT Champion

We are seeking motivated and talented professionals to join our highly skilled teams. As a Senior Back End Developer at Q&amp;R S.A., you will be responsible for designing, developing, and maintaining high-quality backend services for large-scale enterprise projects. You will collaborate with cross-functional teams (e.g., Front-End, BA-QA) and leverage modern development practices such as AI-driven automation to streamline workflows, enhance code quality, and deliver robust solutions efficiently.Key Responsibilities:<ul><li>Architect, develop, and maintain Java-based services using Spring Boot and related frameworks.</li><li>Implement scalable and modular solutions, including reusable libraries/modules for various business needs</li><li>Write clean, efficient, and secure code following best practices and organizational standards.</li><li>Enforce peer code reviews and pull request checks to ensure clean, maintainable, and secure code</li><li>Integrate with tools (e.g., SonarCube) for continuous code quality checks, monitoring technical debt, and identifying vulnerabilities</li><li>Collaborate on effective database strategies (e.g., Oracle, Postgres) for query optimization</li><li>Use database-specific analysis tools to refine queries, create indices, and ensure high performance</li><li>Manage schema changes following best practices to minimize downtime and maintain data integrity</li><li>Leverage AI tools to automate repetitive tasks (e.g., code generation, technical documentation)</li><li>Contribute to a growing knowledge base (e.g., Confluence), applying best practices where relevant</li><li>Implement unit tests (e.g., JUnit, Mockito) for critical workflows, adhering to TDD principles</li><li>Ensure smooth integration of automated tests in CI/CD pipelines to detect and resolve issues early</li><li>Support Front-End developers interested in expanding to Back-End skills, providing guidance and mentorship</li><li>Participate in daily stand-ups, retrospectives, and knowledge-sharing sessions to foster a collaborative environment</li><li>Coordinate product releases with internal teams, ensuring alignment with security and compliance standards</li><li>Troubleshoot and resolve technical issues promptly to maintain high system reliability</li></ul>Required Qualifications:<ul><li>Bachelors degree in Computer Science or a related field (or equivalent professional experience)</li><li>7+ years of work experience in backend development with Java (11, 17+) and Spring Boot (including Spring Data, Spring Security), SQL (Oracle or Postgres) with proven query optimization and indexing techniques, ORM frameworks (JPA/Hibernate), Testing frameworks (JUnit, Mockito), Build Tools (e.g., Maven) and Version Control (Git), Object-Oriented Design, Design Patterns, and robust API design</li></ul>Desired Qualifications:<ul><li>Masters degree in Computer Science or a related field</li><li>Familiarity with Azure, AWS, or Google Cloud for scalable application deployment</li><li>Experience with Kafka, RabbitMQ, or similar technologies</li><li>Understanding of securing deployments, endpoint security, and ACMS</li><li>Exposure to AI-driven documentation or code generation tools</li><li>Agile or Scrum for iterative development</li><li>Exposure to TRIZ for structured problem-solving</li><li>Basic familiarity with ReactJS (or other frameworks) is a plus for broader collaboration</li><li>Knowledge of Jenkins, Bitbucket Pipelines, or similar automation pipelines</li></ul>Personal Attributes:<ul><li>Analytical Mindset: Strong problem-solving abilities and attention to detail</li><li>Team Player: Excellent communication and collaboration skills, including mentoring junior developers</li><li>Proactive &amp; Organized: Ability to prioritize tasks and execute effectively under deadlines</li><li>Adaptability: Willingness to explore new technologies and approaches that improve overall project outcomes</li><li>Continuous Learner: Eagerness to leverage courses and certifications (including AI/LLM-focused) for professional growth</li></ul>What is there for you<ul><li>We want our people to be well compensated, so we offer an attractive salary package</li><li>Health is the most important asset, so we have you secured with a health insurance and compilation plan from day one</li><li>We are excited for challenges, so you are invited to take part in exciting, innovative projects that make a difference</li><li>We never stop learning and evolving! We encourage our people to follow the pace by providing them voucher for Training Courses, so that they adapt new tech skills and develop their soft skills</li><li>Most important, we work as a team, so we gather on a smaller and bigger occasions to celebrate good times together! Happy Fridays, bowling sessions, running events and everything that help us have fun and enjoy working to our team</li></ul>

Senior Backend Developer [BET_06]

ELTREKKA, a member of the Autohellas Group, has been active since 1997 in the import and distribution of aftermarket automotive spare parts in Greece, representing some of the world’s largest manufacturers. With respect and priority given to the needs and requirements of its customers, Eltrekka has enriched its product range and expanded its activities in order to offer a comprehensive solution for vehicle repair and maintenance.Eltrekka is seeking an Internal Sales Executive, based at its headquarters in Kifisia.Main Responsibilities<ul><li>Customer service for wholesale clients</li><li>Order taking and identification of genuine spare part codes</li><li>Checking availability of customer orders</li><li>Entering orders into the company’s system</li><li>Monitoring the progress of spare parts orders from abroad</li></ul>Required Qualifications<ul><li>At least two (2) years of experience in a similar position</li><li>Knowledge of genuine automotive spare parts</li><li>Good command of MS Office (Excel, PowerPoint, Outlook)</li><li>Good knowledge of the English language</li><li>Strong communication skills</li></ul>The Company Offers<ul><li>A dynamic and modern working environment</li><li>Opportunities for professional development within a leading business group</li></ul>

Internal Sales Executive

Velmar, one of the largest retail companies in Greece and an official distributor and repairer of vehicles for 14 brands, is expanding its operations and is seeking a Car Sales Consultant in Geraka.Main Responsibilities of the Sales Consultant:<ul><li>Provide high-level customer service to the Company’s clients.</li><li>Explore and show genuine interest in the customer’s needs.</li><li>Understand and effectively communicate the competitive advantages of the brand and company represented.</li><li>Prepare and negotiate offers tailored to the customer’s needs.</li><li>Build long-term relationships of trust with customers.</li><li>Successfully manage corporate clients.</li><li>Participate in promotional activities (marketing events, trade shows).</li></ul>What We Need From You:<ul><li>University or Technical Institute degree (TEI/AEI)</li><li>At least 2 years of experience in automotive sales</li><li>Good computer skills</li><li>Good command of English</li><li>Goal-oriented mindset</li><li>Customer-centric approach</li><li>Strong communication and negotiation skills</li></ul>The Company Offers:<ul><li>Competitive compensation package</li><li>Dynamic and modern working environment</li><li>Career development opportunities within a leading business group</li></ul>

Sales Consultant - Γέρακα

The Head of Sales drives commercial performance, stabilises event operations, and builds a strong pipeline of qualified leads across all Scorpios locations. This role blends strategic sales &amp; events leadership with hands-on event execution, ensuring every guest experience aligns with the brand’s culture, values, and aesthetic standards. Acting as a cross-functional leader, the Head of Sales &amp; Events designs concepts, manages teams, and supports multiple verticals—including F&amp;B, wellness, and hospitality. This role requires a creative, non-traditional mindset to identify and expand commercial opportunities beyond conventional event spaces, transforming them into meaningful expressions of the Scorpios world. The Head of Sales &amp; Events establishes internal processes, trains and mentors local teams, serves as the central communication link between departments, and carries full revenue accountability—owning seasonal sales targets, driving performance, and leading lead generation, nurturing, and conversion efforts across all properties.Opportunities For All&nbsp;Scorpios was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Scorpios is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.ResponsibilitiesSales &amp; Lead Generation<ul><li>Develop and implement multi-location sales strategies to attract events, brand collaborations, wellness activations, retreats, partnerships, and F&amp;B experiences etc.</li><li>Build and maintain a strong lead pipeline through proactive outreach, networking, and strategic relationship management, including trade shows and industry events.</li><li>Manage client relationships from first contact through event execution, ensuring alignment with Scorpios’ brand values.</li><li>Guide teams to deliver personalized service while implementing effective sales strategies to maximize revenue.</li><li>Develop targeted outreach for key markets (EU, US, Middle East etc) and build relationships with agencies, planners, DMCs, and HNW networks.</li><li>Implement upsell and cross-sell initiatives across F&amp;B, hotel stays, wellness, and cultural programming.</li><li>Develop location-specific strategies aligned with market trends, ensuring local teams can execute effectively.</li></ul>Event Planning &amp; Execution<ul><li>Develop innovative concepts to drive sales activations and enhance engagement.</li><li>Oversee the full lifecycle of events, including planning, contracting, budgeting, logistics, and post-event evaluation.</li><li>Coordinate with all scorpios departments: F&amp;B, Operations, Music, PR/Marketing, and Guest Experience teams for seamless execution of the strategic sales and event plans.</li><li>Maintain consistency in event quality and brand presentation across all locations and scorpios properties.</li><li>Collaborate with third-party vendors to create a Scorpios vendor blueprint while ensuring operational alignment; in a global and local level.</li><li>Identify upsell opportunities during planning and execution to maximize revenue, for all scorpios locations.</li><li>Lead post-event commercial follow-up to secure repeat business and partnerships.</li></ul>Stabilisation &amp; Process Building<ul><li>Create templates, workflows, and communication flows to streamline processes.</li><li>Implement a CRM-driven strategy to track leads, client communication, follow-ups, and conversion metrics.</li></ul>Team and Training Development<ul><li>Train local teams on sales protocols, event standards, client communication, and brand ethos.</li><li>Mentor teams to ensure professionalism, storytelling, and service excellence.</li><li>Support onboarding on new members.</li></ul>Communication &amp; Cross-Functional Collaboration<ul><li>Serve as the communication bridge between departments involved in event creation and delivery.</li><li>Provide clear reporting on sales status, leads, contracts, and event outcomes.</li></ul>360° Lifestyle Brand Experience<ul><li>Create seamless multi-concept guest experiences across F&amp;B, Wellness and Hospitality.</li><li>Design bundled experience offerings to drive incremental revenue and increase average event value.</li></ul>Revenue &amp; Performance Management<ul><li>Own full event P&amp;L and ensure profitable execution.</li><li>Analyse sales performance and implement corrective strategies.</li><li>Monitor competitor pricing and market trends to adjust positioning and packages.</li><li>Collaborate with Finance on revenue forecasting and tracking.</li></ul>&nbsp;Rooms Commercial Strategy &amp; Performance<ul><li>Develop and execute room sales strategies for Scorpios hotel component.</li><li>Collaborate with Head of Hotels and Revenue teams on pricing, segmentation, and distribution channels.</li><li>Drive improvements in ADR, RevPAR, and occupancy across all openings and existing properties.</li><li>Identify commercial opportunities for peak periods, long stays, prepayment packages, and buyouts.</li></ul>Pre-Opening Sales<ul><li>Lead creation of sales materials (fact sheets, floor plans, rate cards, villa specifications, visual assets) in collaboration with Marketing team.</li><li>Lead creation of Sales Materials</li></ul>Distribution &amp; Agency Management<ul><li>Ensure Scorpios is accurately represented across GDS, the website, OTA-light channels, and agency platforms.</li><li>Manage relationships with luxury networks, DMCs, UHNW agencies, and travel advisors.</li></ul>Requirements&nbsp;<ul><li>Internal drive and willingness to work in a challenging, and fast-paced work environment</li><li>Sales-driven mindset with proven ability to convert leads into revenue</li><li>Strong negotiation skills, including pricing, contracting, and yield optimization</li><li>Strategic approach to sales planning, forecasting, and identifying new revenue streams.</li><li>Technical proficiency with CRM platforms (Salesforce, Revinate, HubSpot) and workflow tools (Asana)</li><li>Strong ability and self-motivation to overcome problems at work in a resourceful, efficient, and effective way, working independently or as part of a team</li><li>High-achiever mindset with a sense of work perfectionism</li></ul>Benefits&nbsp;Scorpios offers a competitive salary with career development opportunities, based on the candidate's qualifications and skills. By joining our team, you will have the opportunity to work in a stimulating and motivating environment which values diversity and is committed towards its employees.

Head of Sales

We’re looking for an experienced, execution-driven Operations Excellence Director to own the end-to-end excellence agenda for Service Operations. You will set the multi-year roadmap and lead cross-functional execution across cost &amp; policy governance (refunds/compensation), fraud strategy, process and automation, experience analytics, data infrastructure &amp; insights, and workforce/BPO partnership strategy—improving customer/vendor/rider experience while protecting unit economics and reducing operational risk.What you’ll be doing Business Processes &amp; Automations<ul><li>Own Service Ops process excellence: end-to-end SOPs, escalation frameworks, quality loops, and process documentation standards.</li><li>Manage the tools, systems, and integrations used by Service Ops, ensuring they are effective, scalable, and reliable.</li><li>Own Help Center flows and self-serve process optimization in partnership with Product/UX/Content.</li><li>Lead automation initiatives (workflow, routing, templates/macros, AI/assist tooling where relevant) with clear ROI.</li></ul>Experience Analytics<ul><li>Lead analysis of user, vendor, and rider experience, identifying pain points and translating insights into prioritized initiatives.</li><li>Drive cross-functional programs (Ops, Product, Commercial, CX, Logistics) to improve experience and reduce contacts.</li><li>Build a clear voice-of-customer / voice-of-operations mechanism (themes, root causes, decision logs).</li></ul>Fraud Management<ul><li>Own and continuously optimize compensation and refund policies, including governance, thresholds, approvals, and auditability.</li><li>Manage the Service Ops P&amp;L levers linked to refunds/compensation (e.g., incidence reduction, partner chargebacks/recoveries, adherence gaps).</li><li>Define and execute the fraud strategy: detect, prevent, investigate, and close policy/tool gaps that enable abuse.</li><li>Partner closely with Legal, Risk, Finance, Product, and Ops to ensure policies are fair, compliant, and economically sound.</li></ul>Service Operations Data &amp; Analytics<ul><li>Own the Service Ops data infrastructure and reporting layer: dashboards, pipelines, metric definitions, and business logic governance.</li><li>Ensure data is trusted and usable (single source of truth, consistent KPIs, strong QA and documentation).</li><li>Provide insights and decision support for Service Ops leadership, including forecasting inputs, efficiency deep-dives, and performance narratives.</li></ul>Workforce &amp; BPO Partnerships Strategy<ul><li>Own the in-house vs BPO split strategy and the operating model behind it.</li><li>Lead BPO vendor performance management, contract renewals, pricing negotiations, onboarding of new vendors (incl. procurement process), and regular BPO business reviews.</li><li>Ensure BPOs operate as a seamless extension of in-house teams (SOPs, quality standards, coaching, governance, escalation, knowledge management).</li></ul>Leadership &amp; people management<ul><li>Lead multiple teams through managers, building a high-performing culture with strong accountability.</li><li>Set clear priorities, operating rhythms (QBRs/MBRs), and performance standards across all sub-pillars.</li><li>Develop talent: succession planning, capability building (analytics, process excellence, vendor management, fraud/risk), and strong stakeholder presence.</li></ul> What you need to be successful <ul><li>10+ years in Operations Excellence / Service Operations / Process Excellence / Strategy &amp; Ops (high-volume environments preferred).</li><li>Proven ownership of cost levers: refunds/compensation governance, leakage reduction, productivity, savings delivery.</li><li>Strong process excellence toolkit: SOP governance, process redesign, continuous improvement methods.</li><li>Tooling &amp; automation: systems ownership, integrations, Help Center/self-serve optimization.</li><li>Data &amp; analytics fluency: KPI design, dashboard requirements, metric governance, data quality.</li><li>BPO/vendor management: pricing/commercials, SLAs, QBRs, onboarding, negotiations.</li><li>Strong Microsoft Office skills (Excel, PowerPoint, Outlook).</li><li>Exceptional communication (written, verbal, presentations).</li><li>Strategic prioritization and structured problem-solving; strong judgment and ownership.</li><li>Senior stakeholder influence and cross-functional leadership.</li><li>People leadership: coaching, accountability, talent development.</li><li>Comfort with ambiguity and fast-paced, scaling environments; collaborative and hands-on.</li></ul>Nice to have<ul><li>Project Management certification, such as Prince PMI 2.</li><li>Fraud/risk program exposure in a digital marketplace environment.</li><li>Experience with Help Center / self-serve strategy and contact-deflection programs.</li><li>Familiarity with modern CX tooling ecosystems (CRM/ticketing, QA, knowledge base, workforce tools, BI stack).</li></ul>

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