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Aoristou

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Hybrid

Are you the kind of person who thrives on planning, organizing, and making things run like clockwork? Do Excel sheets feel like second nature? Can you juggle tasks while keeping a cool head and a sharp eye on the big picture? If yes — we want you as our next&nbsp;Operations Planner! We’re looking for a proactive, detail-driven mind to help us streamline demand, coordinate processes, and support daily operations — all while navigating digital tools and systems like a pro.&nbsp;Your Day-to-Day &nbsp;Supporting operational planning and execution with a strong sense of ownership<ul><li>Managing and forecasting demand across teams and projects</li><li>Working closely with stakeholders to align timelines, resources, and priorities</li><li>Using tools like Excel, ERP systems, and MS Office to track and analyze data</li><li>Bringing structure to the chaos, spotting bottlenecks, and suggesting improvements</li><li>Collaborating with cross-functional teams, from business analysts to project managers</li></ul>&nbsp;Your Key Strengths<ul><li>1–2 years of experience in operations, project coordination, or related roles</li><li>Solid grasp of Excel, Office, and data organization</li><li>Exposure to ERP systems or planning software is a big plus</li><li>A hybrid mindset: part business analyst, part project planner</li><li>Strong communication and time-management skills</li></ul>&nbsp;Why You’ll Love Working with Us &nbsp;🍽️ Lunch is On Us:&nbsp;Monthly allowance to fuel up with your favorite meals. &nbsp;🏥&nbsp;Health First:&nbsp;Private health and life insurance—because your well-being matters. &nbsp;💻&nbsp;Gadgets Galore:&nbsp;Get your own laptop and a phone plan to keep you connected. &nbsp;📚&nbsp;Learn Without Limits:&nbsp;Unlimited access to Udemy and all the training you need to grow and thrive. &nbsp;🚀&nbsp;Career Rocket Fuel:&nbsp;Personalized coaching and mentorship to level up your skills and hit your career goals. &nbsp;🎯&nbsp;Work with the Best:&nbsp;Step up your game by collaborating with industry-leading clients. &nbsp;🌈&nbsp;Celebrate Diversity:&nbsp;Join a team that values and thrives on different perspectives.💸Performance pays off:&nbsp;Annual discretionary bonus based on your contributions throughout the year. &nbsp;&nbsp; &nbsp;

Operations Planner

As a Quality Analyst, you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met.&nbsp;Roles and responsibilities:Audit calls/interactions/transactions for aligned TeammatesCoach Teammates for performance improvement (campaign specific)&nbsp;Report performance for an aligned span on a daily/weekly/monthly basisProvide inputs and basis audits for briefings and training which need identification&nbsp;Partner with Team Leaders (TLs) in leading team meetings for metrics improvementParticipate in strategic projects for the campaign/LOBIdentify and escalate any potential quality issues per defined processIsolate and report defects; verify defect fixesSuggest process/system improvements based on common customer concernsAccomplish other responsibilities assigned by managementDrive quality initiatives, contests and campaigns for the assigned spanBe updated on knowledge and serve as SME for the campaign/LOB Technical skills and qualifications:Fluent English &amp; UkrainianGraduate of any course (preferred)At least one-year of work experience as a Quality Analyst (preferred)Basic skills in Excel or Google Sheets&nbsp;Problem-solving skillsFamiliarity with the application of basic quality tools, such as cause and effect, histogram, correlation, and others (preferred)&nbsp;Soft skills:Has strong customer centricityCan assertively provide constructive feedbackHas good written and verbal communication skillsThinks logicallyCan manage conflicts&nbsp;Pays strong attention to detailCan work with minimal supervisionDemonstrates initiative and good judgmentCan work on multiple projects and is versatileCan establish and maintain effective working relations with a wide variety of individualsCan work with a diverse teamHas a Continuous Improvement mindsetPersonality traits required:Demonstrates clear thought processArticulates clearly&nbsp;Exercises conscientiousness and diligenceDemonstrates assertiveness&nbsp;About Us:TaskUs is the fastest growing tech-enabled business services company in the world, delivering the customer support, AI operations and content security services that power the world’s most innovative companies. Listed as one of Glassdoor‘s “100 Best Places to Work”, USA Today’s “Best Company Cultures” and “Best Companies for Women” by Comparably, TaskUs is a Frontline-First company that puts its people at the heart of everything they do. TaskUs has been recognized as one of the Inc. “5000 Fastest Growing Private Companies in America” for the past seven years consecutively. Founded in 2008 by Bryce Maddock and Jaspar Weir, the company raised over $250mm in 2018 from the world’s largest private equity firm, Blackstone.TaskUs currently has over 47.000 employees and offices across the U.S., Philippines, India, Taiwan, Croatia and Mexico. To find out more visit&nbsp;www.TaskUs.com. TaskUs Inc. is an equal opportunity employer.How We Partner To Protect You:&nbsp;TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI:&nbsp;In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to&nbsp;opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

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