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We are currently seeking a dedicated and detail-oriented Front Office Manager to join our Rooms Division team at Amanzoe in Porto Heli, Greece. Reporting to the Rooms Division Manager, this key leadership role is responsible for overseeing all Front Office operations, including Guest Relations, Reception, Telephone Services, Transportation, Concierge, and Activities. The successful candidate will play a vital role in ensuring that each guest’s journey is seamless, warm, and truly memorable.Responsibilities<ul><li>Lead and manage the daily operations of the Front Office department.</li><li>Ensure a consistently high level of guest service in alignment with Aman standards.</li><li>Oversee guest check-in and check-out processes, special requests, billing, and concierge services.</li><li>Collaborate with the Accounting team on auditing, reporting, commissions, and billing procedures.</li><li>Coordinate departmental planning based on occupancy forecasts and guest needs.</li><li>Supervise and mentor team members to promote performance, engagement, and development.</li><li>Handle guest feedback, complaints, and service recovery with discretion and professionalism.</li><li>Ensure smooth coordination between Front Office and other operational departments.</li><li>Maintain accurate records, reports, and procedures in Opera or Fidelio PMS.</li><li>Assist with training, evaluations, scheduling, and departmental administration.</li><li>Uphold Aman values and ensure all interactions reflect our dedication to excellence.</li></ul>Requirements<ul><li>Minimum 5–8 years of experience in the hospitality industry, with at least 2 years in a similar role.</li><li>Strong knowledge of Opera or Fidelio Property Management Systems.</li><li>Excellent communication and guest relations skills.</li><li>High level of fluency in English (spoken and written); additional languages are an asset.</li><li>Strong leadership skills with a hands-on, service-driven approach.</li><li>Exceptional organizational, interpersonal, and multitasking abilities.</li><li>Right to live and work in Greece without the need for company-supported permits.</li><li>A collaborative and value-driven mindset aligned with Aman’s service philosophy.</li></ul>BenefitsAt Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits package including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included, and at home.<ul><li>Single accommodation including monthly utility allowance (electricity and water).</li><li>Discount on F&amp;B outlets.</li><li>Discount on Aman Retail.</li><li>Meal and coffee breaks while on duty.</li><li>Provided uniform.</li><li>Employee Wellness Program including complimentary yoga, tennis, and gym classes.</li><li>Amanzoe Elite Program with discounts at local restaurants and shops.</li><li>Access to our training platforms: Typsy and eCornell.</li><li>Private health insurance.</li><li>Staff transportation via bus.</li><li>Laundry allowance.</li><li>Participation in annual staff party and family day events.</li><li>Access to on-site gym facilities.</li></ul>

Front Office Manager - Amanzoe

The Accommodation Supervisor (Employee Accommodation Depertment) is responsible for ensuring high standards of living conditions for seasonal employees by securing suitable accommodations, improving existing housing facilities, and managing accommodation-related operations efficiently. This role plays a crucial part in enhancing the overall employee experience by ensuring their living conditions are safe, comfortable, and well-maintained. The Accommodation Supervisor acts as a key liaison between the organization, accommodation providers, and employees, ensuring smooth operations and excellent service.Employee Support &amp; Welfare:&nbsp;Act as the primary point of contact for employees regarding accommodation-related concerns and issues.&nbsp;Provide timely assistance to employees in resolving accommodation problems, ensuring their well-being.&nbsp;Establish clear communication channels for reporting maintenance requests and follow up to ensure swift resolution.&nbsp;Organize and oversee the allocation of accommodation before employees’ arrival, ensuring a smooth transition.&nbsp;Actively participate in the onboarding and offboarding process, ensuring efficient check-in and check-out procedures for seasonal employees.&nbsp;Policy &amp; Compliance:&nbsp;Develop and implement employee accommodation policies and procedures to standardize and improve housing conditions.&nbsp;Ensure compliance with company policies, legal regulations, and health &amp; safety standards in all employee accommodations.&nbsp;Conduct regular audits and generate reports on accommodation conditions, issues, and improvement plans.Accommodation Management &amp; Improvement:&nbsp;Identify, evaluate, and secure new accommodation options to enhance the overall standard of employee housing.&nbsp;Negotiate rental contracts with property owners, ensuring cost-effectiveness and quality improvements in room facilities.&nbsp;Develop and implement maintenance and improvement plans for existing accommodations to enhance comfort and safety.&nbsp;Conduct regular inspections to ensure compliance with health, safety, and hygiene standards.&nbsp;Collaborate with internal stakeholders to ensure that accommodation aligns with company policies and employee needs.&nbsp;Maintain and update an accurate database of all accommodations, including availability, contracts, and facilities.Transport Coordination:&nbsp;Plan and coordinate seasonal bus routes between employee accommodations and the resort, optimizing efficiency and accessibility.&nbsp;Ensure adequate transportation is provided to meet the needs of employees, adjusting routes as necessary.&nbsp;Liaise with transport providers to negotiate contracts, maintain service standards, and manage schedules.Budgeting &amp; Administration:&nbsp;Draft and manage the accommodation and transportation budget based on signed and agreed contracts.&nbsp;Prepare and process purchase orders (POs) in the ERP system for accommodation and transportation expenses.&nbsp;Monitor accommodation-related expenses, ensuring cost efficiency and alignment with budgetary constraints.&nbsp;Complete inventory checks for cleaning supplies, maintenance equipment, and linens to ensure adequate stock levels.What will you bring?No specific academic background is required; experience in hospitality, HR, facility management, accommodation management, real estate, HR operations, or a related field is preferred, with a strong background in negotiation and contract management considered an advantage.Excellent organization and time management skills, with the ability to prioritize tasks and handle pressure in a fast-paced environment.Strong negotiation skills to secure cost-effective and high-standard accommodations, combined with strong problem-solving skills to address issues effectively and efficiently.Excellent communication skills to interact with employees, property owners, suppliers, and internal stakeholders, supported by a proactive approach and innovative thinking for continuous improvement.Keen with Microsoft Office, particularly Excel, for data management and reporting.The role is based in Kissamos, Greece, involving regular fieldwork, interaction with property owners, suppliers, and internal teams, and occasional work outside standard business hours to address urgent accommodation-related issues.What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.Grow&nbsp;Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration packagePrivate health insuranceFlexible working model

Accommodation Supervisor

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