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Runner is responsible for providing professional and customer focused service to our guests, ensuring their dining experience will become a memorable experience.&nbsp;Key Duties and Responsibilities<ul><li>They consistently offer professional, friendly and engaging services.</li><li>Organize table settings and maintain tables dirt-free and tidy</li><li>Always maintain pleasant interaction with guests</li><li>To report for duty punctually, in full uniform according to appearance and grooming standards</li><li>Follow directions from the Waiter/Waitress to ensure exceptional guest service</li><li>Constructively cooperate with other serving specialists and the kitchen department to reassure quality of services</li><li>Preserve the workstation organized and stocked to better accommodate the needs of the Waiter/Waitress and of our guests</li><li>Always follow strict hygiene procedures along with the Food &amp; Beverage regulations</li><li>To be responsible for handling all equipment and supplies.</li><li>Perform any side-work as requested</li></ul>&nbsp;Skills, Experience &amp; Educational Requirements<ul><li>Minimum 1 year experience in a restaurant or catering institution with recognized high standards.</li><li>Good communication skills</li><li>Good knowledge of English</li><li>Experience with Micros is a plus</li><li>Experience in a luxury resort would be an advantage but not a requirement.</li></ul>

Runner | Ora By Ettore Botrini | One&Only Aesthesis, Athens (15029)

Runner is responsible for providing professional and customer focused service to our guests, ensuring their dining experience will become a memorable experience.Key Duties and Responsibilities<ul><li>They consistently offer professional, friendly and engaging services.</li><li>Organize table settings and maintain tables dirt-free and tidy</li><li>Always maintain pleasant interaction with guests</li><li>To report for duty punctually, in full uniform according to appearance and grooming standards</li><li>Follow directions from the Waiter/Waitress to ensure exceptional guest service</li><li>Constructively cooperate with other serving specialists and the kitchen department to reassure quality of services</li><li>Preserve the workstation organized and stocked to better accommodate the needs of the Waiter/Waitress and of our guests</li><li>Always follow strict hygiene procedures along with the Food &amp; Beverage regulations</li><li>To be responsible for handling all equipment and supplies.</li><li>Perform any side-work as requested</li></ul> Skills, Experience &amp; Educational Requirements&nbsp;<ul><li>Minimum 1 year experience in a restaurant or catering institution with recognized high standards.</li><li>Good communication skills</li><li>Good knowledge of English</li><li>Experience with Micros is a plus</li><li>Experience in a luxury resort would be an advantage but not a requirement.</li></ul>&nbsp; What We Offer<ul><li>A dynamic and collaborative work environment in a world-class luxury resort.</li><li>Career growth opportunities within One&amp;Only Resorts.</li><li>Continuous training and professional development.</li><li>Competitive salary and benefits package.</li><li>Private health insurance.</li><li>Exclusive discounts at partner businesses.</li></ul>

Runner | Manko | One&Only Aesthesis, Athens (18891)

The bartender is responsible for providing professional and customer focused service to our guests, ensuring a memorable experience for guests. He will work closely with the Culinary and Service teams to ensure One&amp;Only service standards exceed the experience of the guest. Will work with the FB Leadership team to establish trainings and implementing plans that will help the team exceed the departmental goals. Key Duties and Responsibilities<ul><li>Maintain complete knowledge of service requirements for assigned function</li><li>Knowing all Liquor brands, beers and non-alcoholic beverages ordered.</li><li>Characteristics/description of wines/champagnes ordered.</li><li>Designated glassware, ingredients, preparation method and garnishes required</li><li>Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended.</li><li>Transport supplies from storeroom to bar set-up area.</li><li>Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.</li><li>Ensure that standards are maintained at a superior level daily.</li><li>To be proficient in the History of the Specialty Outlets and act as an ambassador to it</li><li>Well knowledge of the Outlet’s menus and promotional activities.</li><li>To ensure the smooth preparation of the bar side-stations, mise-en-place and bar set-ups as per outlets and One&amp;Only standards.</li><li>To ensure that all Food Safety standards – HCCP / DIVERSEY &nbsp; are followed to the fullest.</li><li>To assist with any other duties that are required by the Food and Beverage management or another member of the Hotel management team.</li><li>Perform any side-work as requested</li></ul> Skills, Experience &amp; Educational Requirements<ul><li>&nbsp;At least 2 years’ experience at a similar level</li><li>Excellent knowledge of English</li><li>Excellent Communication skills</li><li>Workplace training from within a high standard hotel environment.</li><li>An understanding of the preparation, delivery and services associated with the highest standards found in an international hospitality environment.</li><li>Experience with Micros is a plus</li><li>Experience in a luxury resort would be an advantage but not a requirement. Experience in &nbsp;luxury resort would be an advantage but not a requirement.</li></ul>What We Offer<ul><li>A dynamic and collaborative work environment in a world-class luxury resort.</li><li>Career growth opportunities within One&amp;Only Resorts.</li><li>Continuous training and professional development.</li><li>Competitive salary and benefits package.</li><li>Private health insurance.</li><li>Exclusive discounts at partner businesses.</li></ul>

Bartender | One&Only Aesthesis, Athens (18951)

As a Beach Waiter, you will be responsible for delivering exceptional service to guests in our luxurious beach areas, ensuring a seamless and relaxing experience. You will take food and beverage orders, serve refreshments with efficiency and warmth, and anticipate guest needs while maintaining One&amp;Only’s world-class hospitality standards.Key Duties and Responsibilities<ul><li>Provide attentive, friendly, and professional service to guests at the beach area.</li><li>Take and serve food and beverage orders, ensuring timely and accurate delivery.</li><li>Maintain a high standard of cleanliness and organization in the service areas.</li><li>Anticipate guest needs and proactively offer refreshments, towels, or amenities.</li><li>Ensure all service meets the highest luxury standards, creating an atmosphere of relaxation and exclusivity.</li><li>Work closely with the kitchen and bar teams to ensure smooth service.</li><li>Handle guest requests, special dietary needs, and any concerns with grace and efficiency.</li><li>Uphold health, safety, and hygiene regulations at all times.</li><li>Contribute to a positive and dynamic team environment, supporting colleagues when needed.</li></ul>Skills, Qualifications &amp; Requirements<ul><li>Minimum 1–2 years of experience as a Waiter in a luxury resort, beach club, or high-end hospitality setting.</li><li>Strong knowledge of cocktails, beverages, and Mediterranean cuisine.</li><li>Excellent communication and interpersonal skills with a warm, guest-focused approach.</li><li>Ability to multi-task in a fast-paced outdoor environment while maintaining impeccable service standards.</li><li>Well-groomed, polished, and professional appearance.</li><li>Fluent in English; additional languages (Greek, French, or Italian) are a plus.</li><li>A passion for exceptional hospitality, teamwork, and continuous learning.</li></ul>What We Offer<ul><li>A dynamic and collaborative work environment in a world-class luxury resort.</li><li>Career growth opportunities within One&amp;Only Resorts.</li><li>Continuous training and professional development.</li><li>Competitive salary and benefits package.</li><li>Private health insurance.</li><li>Exclusive discounts at partner businesses.</li></ul>

Beach Waiter | Manko | One&Only Aesthesis, Athens (18886)

A hostess or host greets customers as they enter a restaurant, takes their reservation or puts them on a waiting list, gives them menus and escort them to their seat. They also handle phone calls and customer queries about the restaurant and menu and assist various restaurant staff when necessary. He/she will work closely with the Culinary and Beverage teams to ensure One&amp;Only service standards exceed the experience of the guest. Key Duties and Responsibilities<ul><li>Greeting guests as they enter and putting them on a waiting list as necessary.</li><li>Providing guests with menus and answering any initial questions.</li><li>Seating guests at tables or in waiting areas.</li><li>Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.</li><li>Engaging with guests to ensure they're happy with food and service.</li><li>Responding to complaints and helping to resolve them.</li><li>Answering phone calls, taking reservations and answering questions.</li><li>A knowledge of the menu.</li><li>Helping with other positions in the restaurant as needed.</li><li>Providing great customer service.</li><li>To assist with any other duties that are required by the members of the management team.</li></ul> Skills, Experience &amp; Educational Requirements&nbsp;<ul><li>At least 2 years’ experience</li><li>Excellent Communication skills</li><li>Excellent knowledge of English</li><li>Workplace training from within a high standard hotel environment.</li><li>Knowledge of catering operations and beverage practices within the catering industry. &nbsp;</li><li>Experience in a luxury resort would be an advantage but not a requirement.</li></ul> What We Offer<ul><li>A dynamic and collaborative work environment in a world-class luxury resort.</li><li>Career growth opportunities within One&amp;Only Resorts.</li><li>Continuous training and professional development.</li><li>Competitive salary and benefits package.</li><li>Private health insurance.</li><li>Exclusive discounts at partner businesses.</li></ul>&nbsp;

Hostess | Manko | One&Only Aesthesis, Athens (18890)

To do the End of Day, close and back up the computer network data. Balance all the Revenue/Income Accounts and audit for accuracy of the Opera Front Office, Micros point of sales, call accounting and/or other Income generating computer systems. To print out daily Manager’s Report and distributes or sends it by local e-mail only to the authorized recipients.&nbsp;Key Duties and Responsibilities<ul><li>Maintain high visibility in public areas during peak times;</li><li>Collect guest preferences during guest’s stay, communicate to appropriate departments and act accordingly;</li><li>Emphasize guest satisfaction during all departmental meetings and focuses on continuous improvement;</li><li>Participate, as needed, in the investigation of employee and guest accidents;</li><li>Record guest issues in the guest response tracking system;</li><li>Support handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others;</li><li>Making sure all guests’ complaints are followed up and discussed during the daily meeting within the Team;</li><li>Interact with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction;</li><li>Always seek opportunities to improve client service;</li><li>Always demonstrate effective and appropriate interaction with clients whilst maintaining a professional approach and image.</li><li>Understanding employee positions well enough to perform duties in employees' absence;</li><li>Empower employees to provide excellent customer service;</li><li>To assist with any other duties as required by the line manager or another member of the management team.</li><li>Ensure compliance with all policies, standards and procedures;</li><li>Cooperation with other hotel departments to make sure the work is planned and organized efficiently;</li><li>Maintain a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property;</li><li>Participate in the discussion of the work that affects Front Office, discuss the ways of service improvement;</li><li>Attending internal hotel meetings, presenting Front Office department;</li><li>Provide necessary reports to Finance department when needed;</li><li>Cooperate with 3rd party companies in terms of arrangements for guests and improving of level of service provided;</li><li>Credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval from the FOH Manager or Director of Rooms;</li><li>Cover night Front Office shifts when required;</li><li>Perform Front Desk/Guest Relations/Guest Services/Butler duties in high demand times;</li><li>To be in charge of Front Office in absence of Front of House Managers</li><li>Understand and implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.;</li><li>Understand and comply with security, health and safety policies and procedures of the hotel.</li></ul>&nbsp;Skills, Education or Certification<ul><li>Minimum two years working in a luxury, 5-star hotel as a Front Office/Assistant Front Office Manager</li><li>Excellent knowledge of Opera and Ms Office</li><li>Excellent knowledge of night closing procedures</li><li>Must be fluent in verbal and written English.</li><li>Must be proficient in hospitality revenue management, guest services and team development</li><li>Previous work in customer service and FoH experience preferred.</li><li>Excellent written and verbal communication skills required.</li><li>Strong leadership skills and interpersonal communication skills.</li><li>Excellent listening and comprehension skills required.</li></ul>&nbsp;Skills, Experience &amp; Educational Requirements<ul><li>Hospitality Management Degree</li><li>Excellent knowledge of Enhlish</li><li>Knowledge in OPERA/MICROS</li><li>Advance Knowledge in Microsoft Excel</li><li>Minimum one year experience in a luxury resort/hotel &nbsp;</li></ul>What We Offer:&nbsp;<ul><li>A dynamic and collaborative work environment in a world-class luxury resort.</li><li>Career growth opportunities within One&amp;Only Resorts.</li><li>Continuous training and professional development.</li><li>Competitive salary and benefits package.</li><li>Private health insurance.</li><li>Exclusive discounts at partner businesses.</li></ul>

Night Auditor | One&Only Aesthesis, Athens (19066)

Assist the Manager of Reservations in guiding the reservations team to achieve departmental objectives and core values. Enhance guest experience and repeat clientele by supporting the implementation of procedures to maximize revenue and other selling opportunities. Ensure adherence to company standard operating procedures while delivering high-quality services.&nbsp;Key Duties and Responsibilities • &nbsp; &nbsp;Assist in achieving departmental annual objectives and support the team in working together towards these goals. • &nbsp; &nbsp;Support in conducting regular one on one meetings with the reservations colleagues • &nbsp; &nbsp;Lead the departmental champions program and provide regular updates to the reservations manager • &nbsp; &nbsp;Address guest complaints by reviewing and responding within 24 hours, ensuring satisfactory resolution for both the guest and the organization. • &nbsp; &nbsp;Monitor and control Reservations operations according to departmental standards. • &nbsp; &nbsp;Assist&nbsp; • &nbsp; &nbsp;Ensure all incoming calls to the Reservations department are handled promptly, courteously, and professionally, reflecting the highest standards of service and maximizing conversion opportunities. • &nbsp; &nbsp;Actively take reservations calls when required, supporting the team during peak periods and ensuring seamless service delivery. Ensure the proper functioning of all communication systems, Alice, SAGA, Review Pro, and telephone equipment. Report any malfunctions to IT or Engineering promptly • &nbsp; &nbsp;Monitor the reservations inbox and ensure that global standards for response time is maintained • &nbsp; &nbsp;Oversee extranet reservations&nbsp; • &nbsp; &nbsp;Coordinate agent commission payment with finance • &nbsp; &nbsp;Attend management meetings when required • &nbsp; &nbsp;Support the management of third-party sites and ensure proper implementation of reservations procedures. • &nbsp; &nbsp;Ensure the team is aware of all promotional rates and packages and support the use of effective selling techniques such as up-selling, cross-selling, and suggestive selling. • &nbsp; &nbsp;Monitor telephone call volumes and report trends to the Manager of Reservations. • &nbsp; &nbsp;Assist in processing daily correspondence checks and ensure all guest information and requests are accurately entered in the system. • &nbsp; &nbsp;Conduct regular spot checks within the department to ensure adherence to Standard Operating Procedures. • &nbsp; &nbsp;Update account profiles regularly to maintain a healthy database. • &nbsp; &nbsp;Support team development to maintain high standards for relationship building, customer service, and selling techniques. • &nbsp; &nbsp;Oversee no-show and late cancellation processes with colleagues to ensure incremental revenue is booked daily. • &nbsp; &nbsp;Maintain a comprehensive filing system in the Reservations department. • &nbsp; &nbsp;Conduct on-the-job training and appraisal sessions with the team, under the supervision of the Manager of Reservations. • &nbsp; &nbsp;Assist with any other duties as required by the Manager of Reservations or another member of the management team. • &nbsp; &nbsp;Submit monthly departmental schedule&nbsp; Skills, Experience &amp; Educational Requirements&nbsp; • &nbsp; &nbsp;Bachelor’s degree • &nbsp; &nbsp;Minimum 4 years’ experience in a similar role within Reservations or significant experience in a contact center or similar field • &nbsp; &nbsp;Proficiency in English; knowledge of another language is an advantage • &nbsp; &nbsp;Excellent communication skills • &nbsp; &nbsp;Customer service oriented • &nbsp; &nbsp;Financial understanding

Assistant Manager, Reservations | One&Only Aesthesis, Athens (19788)

Server is responsible to provide professional and customer focused service to our guests, ensuring their dining experience will become a memorable experience.Key Duties and Responsibilities • &nbsp; &nbsp;They consistently offer professional, friendly and engaging services. • &nbsp; &nbsp;Organize table settings and maintain tables dirt-free and tidy • &nbsp; &nbsp;Always maintain pleasant interaction with guests • &nbsp; &nbsp;To report for duty punctually, in full uniform according to appearance and grooming standards • &nbsp; &nbsp;Follow directions from the Waiter/Waitress to ensure exceptional guest service • &nbsp; &nbsp;Constructively cooperate with other serving specialists and the kitchen department to reassure quality of services • &nbsp; &nbsp;Preserve the workstation organized and stocked to better accommodate the needs of the Waiter/Waitress and of our guests • &nbsp; &nbsp;Always follow strict hygiene procedures along with the Food &amp; Beverage regulations&nbsp; • &nbsp; &nbsp;To be responsible for handling all equipment and supplies. • &nbsp; &nbsp;Perform any side-work as requestedSkills, Experience &amp; Educational Requirements&nbsp; • &nbsp; &nbsp;Minimum 1 year experience in a restaurant or catering institution with recognized high standards. • &nbsp; &nbsp;Good communication skills&nbsp; • &nbsp; &nbsp;Good knowledge of English • &nbsp; &nbsp;Experience with Micros is a plus • &nbsp; &nbsp;Experience in a luxury resort would be an advantage but not a requirement.&nbsp;

Waiter | Campari Roof Top Bar | One&Only Aesthesis, Athens (19660)

The Guest Experience colleague is responsible for delivering seamless, personalized, and exceptional service throughout the entire guest journey—pre-arrival, arrival, in-house, and post-stay. This role combines the responsibilities of guest communication, concierge services, call center management, reservations support, and in-person host duties. &nbsp;Guest Journey Management:&nbsp;<ul><li>Manage and support all stages of the guest journey: pre-arrival, arrival, in-house, and post-stay.</li><li>Send pre-arrival communication, gather guest preferences, prepare itineraries.</li><li>Organize warm welcomes and fond farewells.</li><li>Conduct in-room check-ins and collect preferences during the stay.</li><li>Ensure all guest expectations are met and exceeded.&nbsp;</li></ul>Call Center &amp; Communication Hub:&nbsp;<ul><li>Handle all incoming calls and emails promptly and professionally.</li><li>Support the operation of the guest messaging hub.</li><li>Manage communication between guests and departments using ALICE, Opera, OpenTable/SevenRooms, radio, phone, and email.&nbsp;</li></ul>Reservations &amp; Concierge Services:&nbsp;<ul><li>Manage dining reservations and book activities, spa, transfers, boats, helicopters, kids club, babysitting.</li><li>Coordinate amenities and special items with departments.</li><li>Provide recommendations for external services.&nbsp;</li></ul>Guest Relations &amp; Service Delivery:&nbsp;<ul><li>Provide immediate assistance with guest requests and deliver items or services directly to rooms.</li><li>Maintain high standards in performing host services such as welcome drink, wake-up service, in-room check-in, unpacking, aromatic bath, cigar service, etc.&nbsp;</li></ul>Operational Excellence:&nbsp;<ul><li>Maintain strong collaboration with all resort departments.</li><li>Use all required systems with proficiency.</li><li>Maintain knowledge of room categories, rates, amenities, schedules, events, VIP movements.</li><li>Record guest issues and ensure complaints are resolved.</li><li>Follow LQA &amp; Forbes service standards.&nbsp; &nbsp;</li></ul>Skills, Qualifications &amp; Requirements:&nbsp;<ul><li>Bachelor’s degree or High School Diploma.</li><li>Minimum 1–2 years’ experience in guest relations, concierge, contact center, or luxury service roles.</li><li>Strong English communication; additional languages beneficial.</li><li>Computer literacy: Opera, ALICE, MS Office, OpenTable/SevenRooms.</li><li>Ability to multitask and work under pressure.</li><li>Excellent grooming and customer service.&nbsp;</li></ul> What We Offer<ul><li>A dynamic and collaborative work environment in a world-class luxury resort.</li><li>Career growth opportunities within One&amp;Only Resorts.</li><li>Continuous training and professional development.</li><li>Competitive salary and benefits package.</li><li>Private health insurance.</li><li>Exclusive discounts at partner businesses.</li></ul>&nbsp;

Guest Experience Agent | One&Only Aesthesis, Athens (18917)

Head Bartender is responsible to provide professional and customer focused service to our guests, ensuring a memorable experience and will assist to Bar Manager and Assist. Bar Manager to oversee and coordinate the planning of the beverage team.&nbsp;Key Duties and Responsibilities • &nbsp; &nbsp;Head Bartender should lead by example and create an environment where all guests and employees feel comfortable, welcome and special.&nbsp; • &nbsp; &nbsp;To be proficient in the History of the Specialty Outlets and act as an ambassador to it • &nbsp; &nbsp;Well knowledge of the Outlet’s menus and promotional activities • &nbsp; &nbsp;To help the Assistant Bar Manager to train and develop the beverage team to ensure good food and beverage knowledge, perfect Sequence of service delivery • &nbsp; &nbsp;Encourages and builds mutual trust, respect and cooperation among team members. • &nbsp; &nbsp;Ensures compliance with all food and beverage policies, standards and procedures by training, supervising follow-up and hands on management • &nbsp; &nbsp;Assists the leadership team with running the restaurant operation and completes all tasks, duties, responsibilities, and projects as assigned within set timelines. • &nbsp; &nbsp;To ensure the smooth preparation of the bar side-stations, mise-en-place and bar set-ups as per outlets and One&amp;Only standards • &nbsp; &nbsp;Ensure the proper appearance and grooming of assigned Colleagues • &nbsp; &nbsp;To ensure that all Food Safety standards – HCCP / DIVERSEY &nbsp; are followed to the fullest. • &nbsp; &nbsp;To assist with any other duties that are required by the Food and Beverage management or another member of the Hotel management team.&nbsp; • &nbsp; &nbsp;To continuously collect feedback from guests and report it back to the Management • &nbsp; &nbsp;To assist with any other duties that are required by the members of the management team.Skills, Experience &amp; Educational Requirements&nbsp; • &nbsp; &nbsp;High School Diploma • &nbsp; &nbsp;Minimum three years’ experience in relevant positions. • &nbsp; &nbsp;Excellent Communication skills&nbsp; • &nbsp; &nbsp;Knowledge of catering operations and beverage practices within the catering industry. &nbsp; • &nbsp; &nbsp;An understanding of the preparation, delivery and services associated with the highest standards found in an international hospitality environment. • &nbsp; &nbsp;Experience with Micros is a plus

Head Bartender Camparino | One&Only Aesthesis, Athens (19659)

Set against the tranquil backdrop of the Athenian Riviera, Sumosan brings its celebrated contemporary Japanese cuisine to Athens — offering a dining experience where refined flavors, creative energy, and beachside elegance come together against a stunning backdrop.We are seeking a dedicated and customer-focused Waiter/Waitress to join our dynamic team. The ideal candidate will be passionate about hospitality, possess excellent communication skills, and have a keen eye for detail. As a Waiter/Waitress at Sumosan Athens, you will play a pivotal role in ensuring our guests receive exceptional service that aligns with our high standards.Key responsibilities<ul><li>Greet and seat guests promptly, presenting menus and explaining daily specials.</li><li>Take accurate food and beverage orders, providing recommendations based on guests' preferences.</li><li>Serve food and drinks efficiently, ensuring proper presentation and adherence to Manko's quality standards.</li><li>Maintain cleanliness and organization of tables and service areas throughout the dining experience.</li><li>Collaborate effectively with kitchen and bar staff to ensure timely and accurate order delivery.</li><li>Address guest inquiries and concerns promptly, striving to enhance their overall dining experience.</li><li>Process payments accurately and handle transactions securely.</li><li>Assist in setting up and breaking down dining areas for various service periods and events.</li></ul>Qualifications<ul><li>Previous experience as a waiter/waitress in a high-end restaurant or luxury resort setting is preferred.</li><li>Strong communication and interpersonal skills</li><li>Fluency in English; additional language skills are a plus.</li><li>Ability to work in a fast-paced environment while maintaining attention to detail</li><li>Knowledge of Japanese cuisine and beverages is an advantage but not mandatory</li><li>Proficiency with point-of-sale (POS) systems; experience with Micros is beneficial.</li><li>Flexibility to work various shifts, including evenings, weekends, and holidays</li><li>A positive attitude, team-oriented mindset, and commitment to providing outstanding guest</li></ul>What we offer:<ul><li>A dynamic and collaborative work environment in a world-class luxury resort.</li><li>Career growth opportunities within One&amp;Only Resorts.</li><li>Continuous training and professional development.</li><li>Competitive salary and benefits package.</li><li>Private health insurance.</li><li>Exclusive discounts at partner businesses.</li></ul>&nbsp;

Waiter | Sumosan | One&Only Aesthesis, Athens (18975)

The Communications Team Leader is responsible for the daily operations of the Connectivity Center, ensuring it functions as the Central Communication Hub of the Resort. This role supervises the Connectivity team, oversees guest communications, and coordinates all guest needs in a timely manner. The Connectivity Team Leader also supports the reservations team in maximizing room revenue and occupancy, entering reservations into Opera, and offering availability over the phone. A thorough understanding of Connectivity Center operations, Resort facilities, and departmental functions is essential. Key Duties and Responsibilities: Team Leadership:<ul><li>Supervise the daily operations of the Connectivity Center, ensuring that all incoming, in-house, and outgoing calls are handled efficiently and courteously.</li><li>Create and manage the team schedule, always ensuring adequate coverage.</li><li>Conduct regular one-on-one meetings with team members to provide feedback, support, and guidance.</li><li>Train and onboard new team members, ensuring they are well-versed in all standard operating procedures (SOPs) and protocols.</li></ul>Call Management:<ul><li>Ensure all guest calls, department routing, and external calls (local, trunk, long-distance) are handled professionally.</li><li>Monitor and maintain the Wakeup Call Service, ensuring all requests are accurately logged in Alice and executed promptly.</li></ul>Guest Communication &amp; Pre-Arrival Checks:<ul><li>Oversee pre-arrival communication, ensuring all guest details, preferences, and special requests are accurately logged and communicated to relevant departments.</li><li>Perform pre-arrival checks to ensure all arrangements, including room readiness, special requests, and welcome letters, are in place.</li><li>Ensure the timely preparation and delivery of arrival letters, birthday cards, welcome notes, and any special communications for guests.</li></ul>Reservation &amp; Sales Support:<ul><li>Assist the reservations team in maximizing room revenue and occupancy by managing reservations, entering details into Opera, and providing availability information.</li><li>Apply effective selling, up-selling, cross-selling, and suggestive selling techniques to maximize property revenue.</li></ul> Restaurant Reservations<ul><li>Handle restaurant reservations end-to-end, including availability management, special requests, coordination with outlets, and proactive communication to ensure an exceptional dining experience for guests.</li></ul> System &amp; Equipment Maintenance:<ul><li>Ensure the proper functioning of all communication systems, including messaging, Alice, SAGA, Review Pro, and telephone equipment. Report any malfunctions to IT or Engineering promptly.</li><li>Maintain and update the resort extension list and telephone directory, ensuring all contact information is current and accessible.</li></ul>Emergency Protocols:<ul><li>Ensure that all emergency calls, including fire, bomb threat, medical, tsunami alerts, and blackouts, are handled according to established policies and protocols.</li><li>Regularly drill and refresh the team on emergency procedures to ensure preparedness.</li></ul>Guest Preferences &amp; VIP Services:<ul><li>Ensure that guest preferences are accurately communicated to the appropriate departments and logged into Opera.</li><li>Oversee the management of VIP member bookings and ensure that their preferences are meticulously handled.</li></ul> Inter-Departmental Communication:<ul><li>Foster strong inter-departmental relationships to enhance service synergy within the resort.</li><li>Ensure that all guest complaints and compliments are communicated to the manager, and appropriate actions are taken.</li></ul>Administrative Duties:<ul><li>Manage and monitor five shared mailboxes, ensuring timely responses to guest inquiries and requests.</li><li>Make requisitions for Connectivity Center needs and manage general store requests.</li><li>Maintain and update records, including the Management Team Accommodation Contact List and emergency contact numbers.</li></ul> Skills, Experience &amp; Educational Requirements:<ul><li>Education: Bachelor’s degree in Hospitality Management or a related field.</li><li>Experience: Minimum of 2 years of experience in a contact center or similar role, with at least 1 year in a supervisory capacity.</li><li>Language Proficiency: Excellent command of English. Additional language skills (e.g., Russian, German, Italian, or French) are an advantage.</li><li>Technical Skills: Proficient in Opera system, and computer proficiency in a Windows environment (Word, Excel, PowerPoint).</li><li>Communication Skills: Excellent communication and interpersonal skills, with the ability to manage a team effectively.</li><li>Customer Focus: Strong focus on delivering exceptional customer service with attention to detail.</li><li>Administrative Abilities: Strong organizational and administrative skills, with the ability to manage multiple tasks efficiently.</li></ul>&nbsp;What We Offer<ul><li>A dynamic and collaborative work environment in a world-class luxury resort.</li><li>Career growth opportunities within One&amp;Only Resorts.</li><li>Continuous training and professional development.</li><li>Competitive salary and benefits package.</li><li>Private health insurance.</li><li>Exclusive discounts at partner businesses.</li></ul>&nbsp;

Team Leader, Communications Center | One&Only Aesthesis, Athens (18919)

Guest Services Agent/Bellman is a person who creates a welcoming environment for hotel guests and facilitate their arrival and departure. &nbsp;The Guest Services Agent/Bellman will be responsible for meeting, greeting and directing guests to their destinations. &nbsp;Guest Services Agent/Bellman is responsible for delegating tasks to the Porters as needed such as luggage collections and message deliveries. Guest Services Agent/Bellman will be acting also as valet and be responsible for safely parking the guests and external visitor’s cars and ensure all cars are parked and unparked with extreme care as per the procedures, as well as assisting&nbsp; with luggage delivery using buggies when required.&nbsp; Essential Key Duties and Responsibilities• &nbsp; &nbsp;Always well-groomed and immaculately presented in a clean uniform. • &nbsp; &nbsp;Helping to create a friendly and welcoming environment. • &nbsp; &nbsp;Managing guest arrivals and departures as per hotel standard. • &nbsp; &nbsp;Escort and seating guests. • &nbsp; &nbsp;Assist guests and other employees with luggage storage and retrieval. &nbsp; • &nbsp; &nbsp;Offering car door assistance and assisting in calling taxis. • &nbsp; &nbsp;Greeting guests on arrival and assisting guests with their luggage should a porter not be available. • &nbsp; &nbsp;Responsible for keeping lobby area tidy and organized. • &nbsp; &nbsp;Assist guests in giving them directions and providing important information about the hotel. • &nbsp; &nbsp;Respond to all guests needs quickly, efficiently, and courteously. • &nbsp; &nbsp;To be aware of all functions, conferences and special events taking place in the Resort. • &nbsp; &nbsp;Assist Security in maintaining suspicious activity. • &nbsp; &nbsp;Follow LQA &amp; Forbes standards related to Guest Services department. • &nbsp; &nbsp;Attend and participate in team events. • &nbsp; &nbsp;Participate in required training. • &nbsp; &nbsp;Be fully familiar with the room types and hotel. • &nbsp; &nbsp;Proceed with the rooming of guests when necessary. • &nbsp; &nbsp;Use buggies for guest’s movements and luggage delivery when required.&nbsp; • &nbsp; &nbsp;Ensure buggies are kept in good condition. In case of any technical issues, information is passed to Guest Services Team Leader.&nbsp; • &nbsp; &nbsp;Ensure bicycles are kept in good condition. In case of any technical issues, information is passed to Guest Services Team Leader.&nbsp; • &nbsp; &nbsp;Effectively communicate and maintain a favorable working relationship with colleges at all levels. • &nbsp; &nbsp;Always maintain a professional attitude towards guests and colleges. • &nbsp; &nbsp;Ensure all relevant information is always communicated to all team members. • &nbsp; &nbsp;Apply and adhere to rules and regulations as per employee handbook, departmental and hotel policies and procedures, including those for emergency situations. • &nbsp; &nbsp;Practice proper telephone etiquette with colleagues and hotel guests. • &nbsp; &nbsp;Valet parking of guest cars and ensuring the keys are securely stored. • &nbsp; &nbsp;Work night shift when required. • &nbsp; &nbsp;Provide immediate assistance to guests as requested. • &nbsp; &nbsp;To assist with any other duties as required by the management team.Valet Duties and Responsibilities• &nbsp; &nbsp;Assist guests with opening/closing vehicle doors. • &nbsp; &nbsp;Welcome guests and visitors with appropriate greetings of the day. • &nbsp; &nbsp;Able to communicate parking procedures to guests/visitors. • &nbsp; &nbsp;Tag guest vehicle keys with date &amp; time, make/model and guest name. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; • &nbsp; &nbsp;Able to effectively park and retrieve guests’ cars without causing damage to the vehicle. • &nbsp; &nbsp;Able to provide guests with information regarding property facilities, amenities, services, hours of operation. • &nbsp; &nbsp;Able to provide guests with direction and local areas of interest and activities. • &nbsp; &nbsp;Ensure vehicles are legally parked in the designated parking areas and to maintain a smooth and efficient flow of traffic. • &nbsp; &nbsp;Valet parking of guest cars and ensuring the keys are securely stored. • &nbsp; &nbsp;Ensure all guests’ valet experience are memorable, unique and as per the hotel's standards. • &nbsp; &nbsp;Document and report all vehicle incidents like damage, accidents, theft, missing articles etc. • &nbsp; &nbsp;Report accidents, injuries, and unsafe work conditions to the supervisor or manager. • &nbsp; &nbsp;Monitor and maintain safety, security, and cleanliness of parking areas, portico and behind the valet stand. • &nbsp; &nbsp;Responsible to report any security or safety problems, safety hazards and potential security problems to the supervisors. Education or Certification • &nbsp; &nbsp;Strong interpersonal skills and very good communication skills • &nbsp; &nbsp;Good knowledge of English • &nbsp; &nbsp;Previous customer related experience an asset • &nbsp; &nbsp;Strong human relations skills with both employees and guests • &nbsp; &nbsp;Must have a driver’s license. • &nbsp; &nbsp;Ability to work well under pressure&nbsp; • &nbsp; &nbsp;Ability to work cohesively as part of a team.&nbsp; What we offer:<ul><li>A dynamic and collaborative work environment in a world-class luxury resort.</li><li>Career growth opportunities within One&amp;Only Resorts.</li><li>Continuous training and professional development.</li><li>Competitive salary and benefits package.</li><li>Private health insurance.</li><li>Exclusive discounts at partner businesses.</li></ul>&nbsp;

Doorman | One&Only Aesthesis, Athens (19021)

To ensure that Fitness Studio is operated in accordance with Standard Operational Procedures and adhere to Health &amp; Safety Regulations. Support the assistant Fitness Manager in maintaining the highest standards of professionalism in all aspects of Fitness Centre operations.&nbsp; Key Duties and Responsibilities<ul><li>To establish exercise programs for guests and taking into account their needs and goals, monitor their progress on a regular basis.</li><li>To maintain a pro-active presence in the fitness areas, offering help, advice and support to all users with a professional approach.</li><li>To actively promote Personal trainings, retail items and selling packages that the Fitness center offers.</li><li>To be able to assist and respond appropriately to client needs and be flexible and adaptable in their teaching and communication style.</li><li>To adequately oversee and communicate the principles of the training program in a manner that is safe to the client.</li><li>To be responsible for the cleanliness and hygiene of the equipment and area’s including Kinesis studio as well as to ensure that the amenities offered in the gym (fruits, water, towels etc) are replenished promptly.</li><li>To be continually visible by guests entering the spa at the reception and provide guests with the correct information regarding spa &amp; fitness services, products and prices so as to assist with recommendations.</li><li>To instruct/conduct fitness classes and any other activities as offered by the Spa &amp; Fitness Centre.</li><li>To ensure that the guests are following the policies and safety regulations of the gym by reminding these in a courteous manner.</li><li>To support in providing activities for teens, kids and families.</li><li>To conduct Spa/Fitness Centre tour for guest as required.</li><li>To be knowledgeable of the contraindications of services and products and act in accordance.</li><li>To be fully conversant with all health and safety, fire and emergency procedures.</li><li>Must attend all training as set down by Fitness Manager or Spa Director.</li><li>Contribute to the overall health of the resort colleague - Colleague gym where applicable and talks on fitness topics for resort colleague if required.</li><li>Handles any guest’s complaint in a professional manner, as per resort’s Policy &amp; Procedure (service recovery).</li><li>Ensures that all tasks assigned by superiors are completed, in a timely fashion.</li><li>To perform any additional duties as may be requested by Management.</li><li>To perform any other duties as requested by Spa management team.</li></ul>Skills, Experience &amp; Educational Requirements&nbsp;<ul><li>Bachelor's degree in Gymnastics</li><li>Minimum two years of experience in relevant positions</li><li>Excellent knowledge of English</li><li>To have a thorough understanding on exercise physiology, how the body moves and functions as: human anatomy, kinesiology, exercise physiology, exercise programming, biomechanics, basic nutrition&nbsp;and weight management.</li><li>Versatile in the ability to customize Personal Training sessions to a variety of guests.</li><li>Attention to detail and aptitude to maintain a very hygienic environment.</li><li>Excellent communication skills</li></ul>&nbsp;What we offer:<ul><li>A dynamic and collaborative work environment in a world-class luxury resort.</li><li>Career growth opportunities within One&amp;Only Resorts.</li><li>Continuous training and professional development.</li><li>Competitive salary and benefits package.</li><li>Private health insurance.</li><li>Exclusive discounts at partner businesses.</li></ul>&nbsp;

Fitness Instructor | One&Only Aesthesis, Athens (18940)

This frontline role is critical to delivering a seamless guest experience through accurate billing, secure cash handling, and system efficiency. The ideal candidate will demonstrate strong working knowledge of MICROS POS and exhibit a high level of integrity in all financial transactions.Key Duties and Responsibilities<ul><li>Process guest transactions accurately and efficiently using MICROS POS system, including cash, credit card, voucher, and room charge payments.</li><li>Ensure adequate cash float is maintained at the cashier station; count, balance, and reconcile end-of-day transactions.</li><li>Maintain up-to-date and accurate cashiering documentation, including daily transaction summaries and reconciliation reports.</li><li>Promptly report any discrepancies, overages, or shortages to the Restaurant Manager and Finance Department.</li><li>Coordinate with the Finance team for daily deposit of collections and handover of financial documentation.</li><li>Maintain the cleanliness, organization, and operational readiness of all cashiering equipment, including POS terminal and card readers.</li><li>Assist guests with inquiries related to billing and payment in a professional and courteous manner.</li><li>Comply with all cashiering policies, internal control procedures, and audit standards.</li><li>Support service team during high-volume periods, including guest seating and basic order-taking when required.</li><li>Perform ad hoc cashiering and administrative duties as assigned by the Restaurant Manager or Finance team.</li></ul>Skills, Experience &amp; Educational Requirements&nbsp;<ul><li>High School Certificate or equivalent; Diploma or Degree in Hospitality, Accounting, or Business preferred.</li><li>Minimum 1-2 years of cashiering experience in a hospitality or restaurant environment.</li><li>Proficient in using MICROS POS or similar Point-of-Sale systems.</li><li>Strong numerical and reconciliation skills with a keen attention to detail.</li><li>Proficient in MS Excel and general Microsoft Office applications.</li><li>Excellent communication and customer service skills.</li><li>Ability to work flexible hours, including weekends, holidays, and shift rotations.</li><li>High level of integrity and confidentiality in handling financial transactions.</li></ul>What We Offer<ul><li>A dynamic and collaborative work environment in a world-class luxury resort.</li><li>Career growth opportunities within One&amp;Only Resorts.</li><li>Continuous training and professional development.</li><li>Competitive salary and benefits package.</li><li>Private health insurance.</li><li>Exclusive discounts at partner businesses.</li></ul>

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