Donkey Hotels & Resorts

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Ο τομέας Τουρισμού και Ξενοδοχείων στην Ελλάδα προσφέρει πολυάριθμες ευκαιρίες απασχόλησης σε διοίκηση ξενοδοχείων, ταξιδιωτικά γραφεία, τουριστικά πρακτορεία και υπηρεσίες φιλοξενίας. Ως βασικός πυλώνας της ελληνικής οικονομίας, ο κλάδος αυτός δίνει προοπτικές ανάπτυξης σε επαγγελματίες με πάθος για την εξυπηρέτηση πελατών και την πολιτισμική ανταλλαγή. Με την αύξηση της βιώσιμης ανάπτυξης και των ψηφιακών πλατφορμών κράτησης, προσφέρει δυναμικούς ρόλους και ουσιαστική επαγγελματική εξέλιξη.

The Tourism and Hotels sector in Greece offers abundant career opportunities spanning hotel management, travel agencies, tour operations, and hospitality services. This vibrant industry is integral to the Greek economy, providing growth prospects for professionals passionate about customer service and cultural exchange. With the rise of sustainable tourism and digital booking platforms, this sector promises dynamic roles and rewarding experiences for career development.

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Floor Supervisor (Housekeeping)&nbsp;Key Responsibilities:<ul><li>Oversee room cleaning and maintenance procedures, ensuring adherence to hotel hygiene and cleanliness standards across all guest and public areas.</li><li>Manage housekeeping inventory and supplies, ensuring stock levels are maintained and shortages are avoided.</li><li>Effective scheduling and coordination of housekeeping staff to ensure smooth daily operations and optimal coverage.</li><li>Training and development of new team members, fostering their skills to maintain high performance standards and service quality.</li><li>Undertaking additional related duties as required to support the overall needs and smooth functioning of the hotel.</li><li>Perform any other related duties, as required by the hotel.</li></ul>&nbsp;Requirements:<ul><li>Previous experience in a similar supervisory role within a 5-star or luxury hotel.</li><li>Proven leadership and team coordination skills.</li><li>Strong understanding of health, hygiene, and safety protocols.</li><li>Excellent knowledge of cleaning practices and standards.</li><li>Proficiency in Greek and English.</li><li>Outstanding communication and interpersonal skills.</li><li>Professionalism, discretion, and the ability to interact courteously with guests when needed.</li></ul>

Floor Supervisor - Intercontinental

Key Responsibilities:<ul><li>Assist the Front Office Manager in daily operations of the front desk.</li><li>Manage the check-in/check-out process efficiently, ensuring accuracy and guest satisfaction.</li><li>Handle guest complaints and feedback promptly.</li><li>Collaborate closely with housekeeping, maintenance, and food &amp; beverage teams to coordinate guest requests and room readiness.</li><li>Conduct regular staff training sessions to improve performance and update on hotel policies and procedures.</li><li>Prepare daily, weekly, and monthly reports on front office activities and performance metrics.</li><li>Assist in budgeting, forecasting, and controlling front office expenses.</li><li>Ensure compliance with health, safety, and security standards at the front desk.</li><li>Implement and monitor hotel policies, standards, and quality control procedures.</li><li>Participate in recruitment, interviewing, and onboarding of front office staff.</li><li>Perform any other related front desk duties as requested by the hotel.</li></ul>Requirements:<ul><li>Bachelor’s degree in Hospitality Management or related field.</li><li>Minimum 3 years of experience in front office operations, with at least 1 year in a supervisory (ideally in a luxury or 4/5-star hotel).</li><li>Strong leadership, communication, and problem-solving skills.</li><li>Familiarity with hotel management software (Opera or similar systems preferred).</li><li>Professional appearance and demeanor</li><li>Fluency in Greek and English; additional languages are a plus.</li><li>Ability to work flexible shifts including weekends and holidays.</li></ul>

Donkey Hotels & Resorts

floor supervisor - intercontinental

Donkey Hotels & Resorts

assistant front office manager - new hotel

Donkey Hotels & Resorts

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