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Binance Accelerator Program is a concise fixed-term program designed for Early Career Talent to have an immersive experience in the rapidly expanding Web3 space. You will be given the opportunity to experience life at Binance and understand what goes on behind the scenes of the worlds’ leading blockchain ecosystem. Alongside your job, there will also be a focus on networking and development, which will expand your professional network and build transferable skills to propel you forward in your career. Learn about BAP Program HERE&nbsp;Who may apply&nbsp;Current university students and recent graduatesResponsibilities:<ul><li>Assist compliance professionals in supporting the Business Compliance team with regulatory and compliance tasks related to new product launches and ongoing product maintenance.</li><li>Help maintain compliance documentation and track regulatory requirements and audit findings.</li><li>Support coordination with stakeholders to follow up on compliance action plans and ensure timely resolution of issues.</li><li>Assist in preparing reports, presentations, and documentation for internal reviews and management updates.</li><li>Collaborate with cross-functional teams including Product, Tech, Operations, and Global Compliance to gain practical experience in compliance controls and regulatory processes.</li><li>Monitor regulatory developments and assist in assessing their potential impact on Binance products and services.</li></ul>Requirements:<ul><li>Currently studying or recently graduated in Business, Finance, Law, or a related field.Demonstrated interest in compliance, regulatory affairs, and the cryptocurrency industry.</li><li>Strong teamwork and communication skills with a collaborative mindset.</li><li>Proactive, detail-oriented, and eager to take on challenges.Basic understanding or curiosity about AI tools and their applications is a plus.</li><li>Google Sheets proficiency: trackers, pivot tables, basic data cleanup; ability to maintain structured logs.</li></ul>Preferred Skills:<ul><li>Research skills: ability to read and summarize regulatory publications or policy updates clearly and concisely.</li><li>Slides skills: building clear, structured status updates and simple dashboards.</li><li>Basic understanding of crypto concepts: exchanges, custody vs non-custody, wallets, stablecoins, derivatives/margin (high-level is sufficient).</li><li>Exposure to risk/control concepts: audit basics, control evidence, issue tracking, or compliance checklists (coursework/internship acceptable).</li><li>Tools fluency: Jira/Confluence, or similar project/documentation tools.</li></ul>Why Binance• Shape the future with the world’s leading blockchain ecosystem• Collaborate with world-class talent in a user-centric global organization with a flat structure• Tackle unique, fast-paced projects with autonomy in an innovative environment• Thrive in a results-driven workplace with opportunities for career growth and continuous learning• Competitive salary and company benefits• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance Accelerator Program - Product Compliance

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.Join Binance's Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.Responsibilities<ul><li>Handle high amounts of live chat and phone calls</li><li>Identify and evaluate customers’ needs to deliver satisfaction</li><li>Provide accurate, valid and comprehensive information&nbsp;</li><li>Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution</li><li>Follow communication procedures, guidelines, and policies</li><li>Go the extra mile to engage customers</li></ul>Requirements<ul><li>1+ years experience of proven customer facing experience or experience as a customer service representative</li><li>Strong ability in using IT for professional use and can handle somewhat technical queries from customers</li><li>Exceptional written communication skill and a good listener</li><li>Ability to multi-task, prioritise, and control time effectively</li><li>Knowledge of the cryptocurrency/blockchain field is a big plus</li><li>Multi-lingual capability is a big plus</li><li>Fluent in English and German</li><li>Willing to work weekends and irregular hours which will include night shifts</li></ul>Why Binance• Shape the future with the world’s leading blockchain ecosystem• Collaborate with world-class talent in a user-centric global organization with a flat structure• Tackle unique, fast-paced projects with autonomy in an innovative environment• Thrive in a results-driven workplace with opportunities for career growth and continuous learning• Competitive salary and company benefits• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Customer Service Representative (German & English)

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binance accelerator program - product compliance

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customer service representative (german & english)

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