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The Order to Cash Collections Analyst will form part of a virtual Global O2C Collections team reporting under the Global O2C Collections Director, Jennifer Strecker. The successful candidate will be responsible for the performance of activities such as Customer Collections and dunning, customer account management, query and dispute management. Completion of these activities will ensure that F&amp;GBS continue to support the achievement of working capital objectives and Leadership amongst other key stakeholders will have access to timely, accurate, and complete Order to Cash information. The successful candidate will receive the benefit of working for a stable and very well-established international corporation with a sonorous name and highly established organizational culture. All our colleagues become an important part of our international, friendly and dynamic team. ROLE RESPONSIBILITIES These responsibilities include but are not limited to the following: <ul><li>Proactively analyze AR falling due and delinquent account balances to ensure timely collection of 3rd party receivables. </li></ul><ul><li>Timely execution of customer dunning activities (e.g. outbound calls, emails, letters, etc.) </li></ul><ul><li>Coordinate customer account resolution with internal parties and execute on agreed collection strategies. </li></ul><ul><li>Timely resolution of inbound billing inquiries (calls, emails, letters, etc.,) with respective parties. </li></ul><ul><li>Maintenance of subledger. Process adjustments/write off balances (non-ADA: FX, bank charges, residuals, etc.), manage default accounts (US only) and provide guidance to Cash application on offsets and payment application where required. </li></ul><ul><li>Refund issuance (review, obtain approvals, and confirm). </li></ul><ul><li>Contribute to AR KPI reporting &amp; analysis on performance of AR ledger. </li></ul><ul><li>Research and support resolution of open disputes. Coordinate with relevant internal stakeholders and customerσ to support timely close-out of open disputes. </li></ul><ul><li>Effectively communicate to peers and management with regards to work tasks and deadlines. </li></ul><ul><li>Manage and resolve escalations in a timely manner ensuring appropriate management oversight where necessary. </li></ul><ul><li>Manage time effectively and communicate to peers and management with regards to work tasks, status and deadlines. </li></ul><ul><li>Proactively ensure hand-offs to supporting teams are timely and clearly communicated as part of a virtual Global Collections team i.e. Other regional hubs for Collections, Cash application, Credit Risk COE, AR Accounting &amp; Compliance, G2N etc. </li></ul><ul><li>Maintain receipt records, files and documentation in an organized manner. </li></ul><ul><li>Share audit documentation to support periodic SAP PC control performance and internal/external audit programs. </li></ul><ul><li>Participate in F&amp;GBS Order-to-Cash global initiatives including transformational projects as needed, as a subject matter expert for the area. </li></ul><ul><li>Ensure strong commitment to the control environment through training and review to meet all control and compliance requirements. </li></ul>QUALIFICATIONS Education and Experience <ul><li>Bachelor's Degree, Finance or Economics or Accounting strongly preferred. </li></ul><ul><li>Fluent English and Spanish language requirements to support effective engagement with Customers and colleagues/business partners as needed.</li></ul><ul><li>Up to 2 years of experience in Accounts receivable and/or broader Order to Cash function preferred.</li></ul><ul><li>Experience with financial shared services preferred. </li></ul><ul><li>Experience of working in cross-functional and multi-cultural team an advantage. </li></ul><ul><li>Ability to work in a high-performing team environment. </li></ul><ul><li>Strong interpersonal skills and ability to communicate with diverse groups and individuals. </li></ul><ul><li>Demonstrated ability to work on own initiative. </li></ul><ul><li>Strong verbal and written communication skills. </li></ul><ul><li>Strong business acumen and professionalism with the ability to interface effectively with all levels of management and operations colleagues in all applicable Pfizer Finance and business functional areas </li></ul>Technical Skills Requirements <ul><li>Proficiency in PC skills (MS Excel, Word, PowerPoint, Teams) required </li></ul><ul><li>SAP ERP system experience preferred including FSCM Collections, Dispute Mgt, S4 Hana, Power BI and ISC</li></ul>

Global O2C Collections Analyst & Dispute Mgt – Spanish language (12 months fixed term)

The key responsibilities of this role will include:<ul><li>Supporting Business and IT Units of banking clients in developing transformation and strategic projects and implementing strategies to improve key metrics and business operations in Private Banking, Wealth Management, and Brokerage.</li><li>Analyzing business requirements, performing business analysis, and identifying gaps and feasibility issues related to business initiatives.</li><li>Identifying and resolving business- and system-related issues, and analyzing alternative solutions.</li><li>Proposing and implementing recommendations, including but not limited to risk mitigation actions, process changes, system change initiatives, and reporting improvements.</li><li>Collaborating with technical teams to design and propose solutions that meet business requirements.</li><li>Participating in user testing and process evaluation, and preparing documentation including process flows, procedures, progress reports, and project documentation.</li><li>Effectively communicating and engaging with stakeholders to collect user requirements, conduct training sessions, and perform post-implementation reviews.</li><li>Providing project and change management support in the development of change management strategies for banking projects, and ensuring that client performance is properly monitored.</li><li>Managing stakeholders, including clarifying requirements and managing expectations, as well as analyzing, reporting, and preparing MIS and ad-hoc reports.</li></ul>To be successful at this role you need the following (hard and soft skills):<ul><li>2 - 5 years of experience in a similar position or experience in Wealth Management, Private Banking and/or Brokerage</li><li>Bachelor’s Degree in a relevant area (finance, business, economics)</li><li>Further qualification such as master’s degree or a professional qualification or part qualification (ACA/ACCA or CFA) will be considered as an asset</li><li>Proven ability to deconstruct complex tasks into clear, actionable features, products, and projects</li><li>Proven ability to lead a team or contribute as a valuable team member to deliver results on complex projects with tight deadlines</li><li>Strong communication skilss in Greek and English</li><li>Experience in MS Office</li><li>Organizational and time management skills, analytical thinking, collaboration and problem solving skills</li><li>Effective communication and rapport building skills</li></ul>What’s in it for You?At Grant Thornton Greece, we believe that great work deserves great rewards! Here’s what you can look forward to:<ul><li>🌈 Diverse and inclusive workplace</li><li>🏋️‍♂️ Friendly, Dynamic Working environment</li><li>💰 Competitive Salary &amp; Bonus</li><li>🩺 Insurance Program for all GT members</li><li>👩‍🏫 Fully funded Training &amp; Professional Qualifications</li><li>🏖 Extra Days-off: August Freedays, Volunteering Days</li><li>🏃🏽‍♂️ Corporate Sports Teams (e.g., Running, Basketball, Volleyball)</li><li>🎁 Exclusive Discounts: Special offers and discounts for employees</li></ul>

Wealth Experienced Business Analyst

We are seeking an experienced Insurance Consultant to join our Insurance Services team, focusing on driving strategic change and operational excellence across insurance organizations. This role involves assessing and redesigning business processes, supporting senior decision-makers through data-driven insights, and collaborating closely with stakeholders to implement transformation initiatives that enhance efficiency, regulatory compliance, and customer value. The key responsibilities of this role will include:<ul><li>Participate in a broad range of business consulting projects in the insurance sector, mainly focusing on business and operational transformation</li><li>Support the gathering, structuring and documentation of functional and business requirements.</li><li>Understand and Analyze business documents such as policies, processes, procedures, and regulations.</li><li>Assist in or lead the creation of process maps, business workflows, and user journeys.</li><li>Collaborate with cross-functional teams including operations, developers, designers, testers, and other analysts.</li><li>Help ensure solutions align with business goals, user needs, and regulatory requirements.</li><li>Participate in or lead client meetings to clarify requirements and present findings.</li><li>Ensure professionalism, quality, and accuracy in all analysis outputs.</li><li>Contribute to a collaborative and ethical work environment.</li></ul>To be successful at this role you need the following (hard and soft skills):<ul><li>3+&nbsp;years of experience in the insurance sector in business consulting, analysis, project management or a similar role.</li><li>BSc/BA&nbsp;in Business, Insurance, Finance, or a related field.</li><li>Ability to understand and work with business documentation and translate it into functional/technical requirements in insurance industry.</li><li>Proven experience in designing business flows and functional specifications.</li><li>Strong interpersonal and communication skills.</li><li>Effective time management and organizational abilities.</li><li>Team-oriented mindset and collaborative working style.</li><li>High level of professionalism and work ethic.</li><li>Can work effectively both independently and as part of a team.</li><li>Have strong problem-solving skills and attention to detail.</li><li>Client-facing experience and ability to lead workshops or requirements sessions.</li></ul>What’s in it for You?At Grant Thornton Greece, we believe that great work deserves great rewards! Here’s what you can look forward to:<ul><li>🌈 Diverse and inclusive workplace</li><li>🏋️‍♂️ Friendly, Dynamic Working environment</li><li>💰 Competitive Salary &amp; Bonus</li><li>🩺 Insurance Program for all GT members</li><li>👩‍🏫 Fully funded Training &amp; Professional Qualifications</li><li>🏖 Extra Days-off: August Freedays, Volunteering Days</li><li>🏃🏽‍♂️ Corporate Sports Teams (e.g., Running, Basketball, Volleyball)</li><li>🎁 Exclusive Discounts: Special offers and discounts for employees</li><li>🚗 Company Car (depending on job level)</li></ul>

Insurance Business Consultant

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global o2c collections analyst & dispute mgt – spanish language (12 months fixed term)

Pfizer Hellas

wealth experienced business analyst

Grant Thornton Greece

insurance business consultant

Grant Thornton Greece

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