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Responsibilities<ul><li>Technical Solution Leadership: Serve as a subject matter expert on our world-class Digital Employee Experience (DEX) and best-in-class Remote Control (Tensor) platforms, translating complex enterprise requirements into practical and scalable architectural designs that accelerate a customer's time to value.</li><li>Customer Lifecycle Engagement: Lead technical discovery and design workshops with enterprise customers, identifying their unique business needs, technical challenges, and strategic objectives. Partner with internal teams to guide the customer through the implementation and adoption journey.</li><li>Solution Design &amp; Implementation: Architect and document custom solutions and integrations that meet customer requirements. Drive the technical implementation process, ensuring successful delivery and configuration of the platform within complex enterprise IT and OT environments.</li><li>Strategic Collaboration: Act as a key technical advisor to both customers and internal teams. Collaborate with Product Management, Engineering, and Customer Success to ensure solution designs are feasible and align with long-term product strategy and customer success goals.</li><li>Market &amp; Product Intelligence: Maintain deep knowledge of industry trends, competitor offerings, and emerging technologies in the IT/OT space. Use this expertise to provide thought leadership and influence both our internal product roadmap and external customer engagements.&nbsp;</li></ul>Requirements<ul><li>Professional Experience: Proven track record (3+ years) in a customer-facing technical role such as a Professional Services Architect, Solutions Architect, Senior Solutions Engineer, or a senior-level Technical Support Engineer, specifically serving large enterprise accounts.</li><li>Architectural Expertise: Hands-on experience designing and implementing complex enterprise software solutions, with a strong background in areas like cloud technologies, industrial IoT, data analytics, or IT/OT integration.</li><li>Enterprise Acumen: In-depth understanding of enterprise IT and OT architectures, governance models, and common challenges.</li><li>Communication &amp; Influence: Exceptional verbal and written communication skills, with the ability to clearly articulate complex technical concepts and value propositions to both technical and executive-level audiences.</li><li>Technical Skills: Demonstrated proficiency with technologies and tools such as RESTful APIs, SQL, and scripting languages (e.g., PowerShell). Experience with proof-of-concept (PoC) engagements and architectural documentation is essential.</li><li>Problem-Solving &amp; Collaboration: A strategic, creative problem-solver with a strong collaborative mindset and a customer-focused approach.</li><li>Preferred Qualification:&nbsp;Experience configuring&nbsp;ServiceNow&nbsp;features and functionality and/or configuring third-party integrations with&nbsp;ServiceNow.</li><li>Language: Fluency in English and French is required; additional language skills are a plus.</li><li>Up to 25% travel requirement (domestic &amp; international).</li></ul>What we offer<ul><li>Onsite Onboarding&nbsp;in our HQ office for an optimal start</li><li>Great compensation and benefits packages&nbsp;including company achievement bonus and company stocks, regular salary reviews</li><li>Public transport friendly&nbsp;offices</li><li>Special terms&nbsp;for local gyms</li><li>Access to&nbsp;Corporate&nbsp;Benefits&nbsp;platform&nbsp;with many&nbsp;discounts</li><li>Regular&nbsp;Team events&nbsp;and company-wide celebrations</li><li>Open door policy, no dress code rules, frequent all Hands and Leadership Lunches</li><li>Hybrid&nbsp;and&nbsp;Flexible&nbsp;work time with up to 60% home office</li><li>Work From Abroad Program&nbsp;allowing up to 40 days of work outside your contracting country</li><li>We celebrate&nbsp;diversity&nbsp;as one of core values, join and drive one of the c-a-r-e initiatives together with us!</li></ul>

Implementation Engineer (all genders)

Responsibilities<ul><li>Act as Product Owner with agile Scrum teams, leading product initiatives from planning through release.</li><li>Craft and manage the product roadmap for a widely deployed product, integrating advanced features such as zero-trust security.</li><li>Serve as a bridge between customers and development teams, converting feedback and pain points into clear product requirements.</li><li>Track and report on KPIs relevant to our solutions, ensuring data-driven decision-making.</li><li>Ensure clear understanding and support of product goals among development team members.</li><li>Oversee the agile product development process.</li><li>Collaborate cross-functionally with Software Development, UX, Marketing, and Sales to ensure cohesive execution and delivery.</li></ul>Requirements<ul><li>A university degree in a technology or business-related field&nbsp;</li><li>Experience in B2B Software Business</li><li>Ability to lead multiple stakeholders&nbsp;&nbsp;</li><li>Confidence to represent the organization both internally and externally&nbsp;</li><li>Hands-on mentality combined with willingness to multi-task to get things done&nbsp;</li><li>Excellent communication skills backed by the ability to influence&nbsp;</li><li>Fluency in English required; additional languages are a plus&nbsp;</li></ul>What we offer<ul><li>Great compensation and benefits packages,&nbsp;including company achievement bonus and stock-based options, regular salary reviews</li><li>Private Health Insurance&nbsp;plan for you and your family</li><li>Monthly&nbsp;meal allowance&nbsp;(ticket restaurant)</li><li>Regular&nbsp;Team events&nbsp;and company-wide celebrations</li><li>Open door policy, no dress code rules, frequent All Hands and Leadership Lunches</li><li>Hybrid&nbsp;and&nbsp;Flexible&nbsp;work time with up to 50% home office</li><li>The Work From Abroad Program&nbsp;allows up to 40 days of work outside your contracting country</li><li>We celebrate&nbsp;diversity&nbsp;as one of our core values, and join and drive one of the c-a-r-e initiatives together with us!</li></ul>

Product Owner (all genders)

As a Mass Segment Officer, reporting to the Branch Manager, you will manage and all activities related to servicing individual customers of the Branch, including the sale of deposit, investment, lending, and bancassurance products. You will support branch staff, delivering these services, ensuring smooth execution andcompliance to the Bank’s policies and procedures. You will actively promote the branch's commercial objectives by building and maintaining strong client relationships and informing them about new banking products and services. As the first point of contact, you will play a key role in ensuring an exceptional customer service experience.The role requires you to have a customer-focused profile and demonstrate strong commitment to the achievement of the team’s and the Organization’s goals.Responsibilities:• Greet customers upon entering the branch, identify their needs and manage service flow to the appropriate Relationship Manager• Assist customers with digital banking transactions, handle routine requests and escalate to Relationship Managers when needed• Actively develop the customer base and promote retail banking products and services• Monitor the market and competition and liaise with relevant departments on product and service development.• Maintain relationships with local stakeholders• Execute daily operations (clearing, returned check, manage safe deposit boxes and overdue loans)• Support the Cashier in reconciling the cash register and ATM and perform financial transactions• Manage branch organizational and operational matters, ensuring proper documentation and customer approval, before submission to Central Services; promote effective implementation and improvement of branch procedures• Participate in the formulation and oversight of the branch’s internal Commercial and operational objectives plan• Contribute to branch budgeting process• Input credit applications, collect necessary documentation and forward to the related credit department• Perform any additional duties assigned by management.Qualifications:• Bachelor’s degree, preferably in Accounting, Finance, Economics, Business Administration or a related field• Master’s degree in a relevant filed will be considered an asset• Minimum of 3 years’ relevant experience• Professional certification under the joint decision of the Executive Committee of the Bank of Greece and the Board of Directors of the Hellenic Capital Market Commission (either of types: a1, a2, b1, b, c, d) and/or professional accreditation in private insurance intermediation (types A, D) will be considered an asset• Solid knowledge of financial products and services, particularly loans and credit, and awareness of market competition• Strong sales skills and solid understanding of customer behavior and relationship management• Customer-focused with excellent communication and interpersonal skills• Very good command of English.

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