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As a Mass Segment Officer, reporting to the Branch Manager, you will manage and all activities related to servicing individual customers of the Branch, including the sale of deposit, investment, lending, and bancassurance products. You will support branch staff, delivering these services, ensuring smooth execution andcompliance to the Bank’s policies and procedures. You will actively promote the branch's commercial objectives by building and maintaining strong client relationships and informing them about new banking products and services. As the first point of contact, you will play a key role in ensuring an exceptional customer service experience.The role requires you to have a customer-focused profile and demonstrate strong commitment to the achievement of the team’s and the Organization’s goals.Responsibilities:• Greet customers upon entering the branch, identify their needs and manage service flow to the appropriate Relationship Manager• Assist customers with digital banking transactions, handle routine requests and escalate to Relationship Managers when needed• Actively develop the customer base and promote retail banking products and services• Monitor the market and competition and liaise with relevant departments on product and service development.• Maintain relationships with local stakeholders• Execute daily operations (clearing, returned check, manage safe deposit boxes and overdue loans)• Support the Cashier in reconciling the cash register and ATM and perform financial transactions• Manage branch organizational and operational matters, ensuring proper documentation and customer approval, before submission to Central Services; promote effective implementation and improvement of branch procedures• Participate in the formulation and oversight of the branch’s internal Commercial and operational objectives plan• Contribute to branch budgeting process• Input credit applications, collect necessary documentation and forward to the related credit department• Perform any additional duties assigned by management.Qualifications:• Bachelor’s degree, preferably in Accounting, Finance, Economics, Business Administration or a related field• Master’s degree in a relevant filed will be considered an asset• Minimum of 3 years’ relevant experience• Professional certification under the joint decision of the Executive Committee of the Bank of Greece and the Board of Directors of the Hellenic Capital Market Commission (either of types: a1, a2, b1, b, c, d) and/or professional accreditation in private insurance intermediation (types A, D) will be considered an asset• Solid knowledge of financial products and services, particularly loans and credit, and awareness of market competition• Strong sales skills and solid understanding of customer behavior and relationship management• Customer-focused with excellent communication and interpersonal skills• Very good command of English.

Mass Segment Officer

"Musketeers" have always been the main volume contributors, trial generators and sparks, creating kindred spirits in the On Premise environment, such as bars, restaurants, events, clubs and hospitality. As the face of the brand and the indispensable consultant to their On Premise territory, they are responsible for identifying business opportunities in On Premise universe to leverage brand image and drive both current and future sales of Red&nbsp;Bull's product portfolio.RESPONSIBILITIESAreas that play to your strengthsAll the responsibilities we'll trust you with:Collapse all<ul><li>RED&nbsp;BULL AMBASSADOR<ul><li>Establish and nurture relationships with key influencers, industry players and business partners (including, but not limited to, outlet owners/managers, bar staff, distribution partners, promoters, agencies, buyers, F&amp;B etc.)</li><li>Build affinity and understanding of the Red&nbsp;Bull brand and products within your network.</li><li>Be seen as the credible, reliable and knowledgeable face of Red&nbsp;Bull On Premise (HORECA).</li><li>Deliver excellence with Red&nbsp;Bull's premium brand image in all activities and execution.</li></ul></li><li>THE ENTREPRENEUR OF THE TERRITORY<ul><li>Know your territory like the back of your hand.</li><li>Follow the company's strategy, create innovative measures and lay the foundation in areas where Red&nbsp;Bull will exploit its full potential in the future.</li><li>Master the On Premise universe by staying on the cutting edge of industry knowledge, trends and new opportunities (accounts, occasions, consumers).</li><li>Manage internal and external resources (materials, tools, budget) to drive efficiency and effectiveness.</li></ul></li><li>INDISPENSABLE BUSINESS CONSULTANT<ul><li>Build and maintain long-lasting collaborations with key stakeholders.</li><li>Negotiate win/win partnership agreements which add value to both Red&nbsp;Bull's business and the customer’s business.</li><li>Leverage your impressive communication, sales and marketing ability to keep Red&nbsp;Bull number one On Premise.</li><li>Drive and expand the business by identifying the right sales and marketing occasions in which Red&nbsp;Bull should be present (brand, product).</li></ul></li></ul>EXPERIENCEYour areas of knowledge and expertisethat matter most for this role:<ul><li>1–3 years of Sales and Marketing experience (previous experience working in the hospitality, night-life and/or FMCG industry will be considered an asset).</li><li>Able to think and act like an entrepreneur and out of the box.</li><li>Strategic, innovative, commercially aware (shows understanding of sales and finance processes).</li><li>Self-motivated and able to work independently in a high energy, fast-paced, field-based environment.</li><li>Street smart. Know what's going on in the streets – understand all groups of people, what every type of person has to deal with daily and how to act around them.</li><li>Communication, negotiation and sales skills.</li><li>Strong analytical ability (analyze sales and customer data).</li><li>Prioritization, organizational and time management skills.</li><li>Relationship management skills and open to feedback.</li><li>Integrated into the local scene and community (authentic and credible).</li><li>Demonstrable social networking experience.</li><li>IT &amp; MS Office literate.</li><li>Military service completed.</li></ul><ul><li>Travel 30-40%</li></ul>

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