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Αναλυτική περιγραφή καθηκόντων:&nbsp;§&nbsp;&nbsp;Λήψη και διαχείριση αιτημάτων πελατών, μέσω&nbsp;ticketing&nbsp;system§&nbsp;&nbsp;Ανάθεση και συντονισμός εργασιών σε τεχνικούς και συνεργάτες§&nbsp;&nbsp;Παρακολούθηση εργασιών μέχρι την ολοκλήρωση τους και έλεγχος βάσει συμβολαίων πελατών§&nbsp;&nbsp;Διασφάλιση απαιτήσεων&nbsp;SLAs&nbsp;&nbsp;§&nbsp;&nbsp;Εξ’ αποστάσεως διερεύνηση αιτημάτων, αποκατάσταση βλαβών για συγκεκριμένες υπηρεσίες και πελάτες§&nbsp;&nbsp;Παρακολούθηση και διαχείριση συστημάτων πελατών με χρήση εργαλείων managed services§&nbsp;&nbsp;Τήρηση διαδικασιών για τη σωστή κλιμάκωση μη εξυπηρετούμενων αιτημάτων στις αρμόδιες ομάδες (Level&nbsp;2,&nbsp;Level&nbsp;3)§&nbsp;&nbsp;Reporting&nbsp;&nbsp;&nbsp;Απαραίτητα Προσόντα:&nbsp;<ul><li>Πτυχίο ΤΕΙ/ΑΕΙ (ή ανάλογο του εξωτερικού) στο κλάδο Πληροφορικής / Τηλεπικοινωνιών</li><li>Διαπιστωμένη εμπειρία 2 ετών σε αντίστοιχη θέση</li><li>Πολύ καλή γνώση περιβάλλοντος Windows</li><li>Πολύ&nbsp;καλή&nbsp;γνώση&nbsp;MS Office (excel, word)</li><li>Άριστη γνώση Αγγλικών (προφορικά &amp; γραπτά)</li></ul>&nbsp;&nbsp;Επιθυμητά Προσόντα:&nbsp;<ul><li>Δυνατότητα εργασίας σε βάρδιες 24*7</li></ul>&nbsp;Προσωπικά χαρακτηριστικά:&nbsp;<ul><li>Άριστες επικοινωνιακές δεξιότητες</li><li>Ανεπτυγμένη ικανότητα εξυπηρέτησης πελατών</li><li>Διάθεση για απόκτηση και μετάδοση γνώσεων</li><li>Ικανότητα διάγνωσης, ανάλυσης και επίλυσης προβλημάτων</li><li>Μεθοδικότητα και συνέπεια</li><li>Ομαδικότητα και συνεργασία</li><li>Δυνατότητα λήψης αποφάσεων</li></ul>&nbsp;Η εταιρία προσφέρει:&nbsp;<ul><li>Άριστο εργασιακό περιβάλλον</li><li>Προοπτικές εξέλιξης</li><li>Συνεχή εκπαίδευση</li><li>Πρόγραμμα ομαδικής ασφάλισης</li></ul>

Technical Support Engineer

As part of its development plan, it is seeking to hire a Community Associate for its Athens office.Responsibilities<ul><li>Handle incoming calls &amp; emails from users</li><li>Moderate user-generated content (such as merchant reviews, product reviews) in a timely, friendly, and professional manner, to educate and create positive connections with our users and potential user communities</li><li>Interact with users on social networks, on behalf of the brand, using its unique, brand voice</li><li>Identify and report behavioural and technical issues, patterns, and trends in the online community</li><li>Follow up customer calls or emails where necessary</li><li>Proofread, re-structure and edit articles, marketing materials &amp; website text</li><li>Writing clear, compelling copy for various mediums (e.g. Social Media posts, blog posts, ads, internal communication, etc)</li></ul>Requirements<ul><li>Excellent written and verbal communication skills in Greek/English language</li><li>Minimum 1-year experience in a similar position, preferably in an eCommerce environment</li><li>Proven history of maintaining and developing an online community</li><li>Familiarity with social media and digital marketing</li><li>BSc degree in Marketing or other relevant Digital Business field will be an asset</li><li>Ability to manage and prioritize multiple tasks</li><li>Strong sense of empathy for users and genuine interest in connecting with and forming relationships with them</li><li>Attention to detail</li><li>Collaborative, team player and enthusiastic</li><li>Stay up-to-date with current technologies and trends in social media</li></ul>Benefits<ul><li>Private Health Care insurance</li><li>Training and professional development plan</li><li>A relaxed and modern workplace environment</li><li>The opportunity to be part of a growing and leading digital team in Greece</li></ul>

Community Associate

As soon as customers arrive you would be the face of our base! There to assist with any queries regarding their holiday. From working reception to paperwork administration and customer communication, you will be involved in all base customer service elements. Main duties will centre around the yachts, the customers, and the base.Working hours vary, and you MUST be able to cover operational requirements. The weekends are the busiest days at base and will be working days, days off will be scheduled mid-week. Regular walking between the docks and the front desk will be a requirement of the role, to check on yachts and clients.Main Duties<ul><li>Being the representative of The Moorings and Sunsail for the customers as well as local authorities in resort</li><li>Meet and greet customers on arrival and ensure check-in process is completed efficiently</li><li>For late arrivals, make sure the accurate Late Arrival procedure is followed and the accurate information is displayed.</li><li>Ensure customer complaints are efficiently and empathetically recorded and raised to supervisors asthe need arises</li><li>Run the reception desk, taking phone calls and dealing with generic queries</li><li>Completion of all relevant administration required for base operation, including liaison with local authorities</li><li>Continuously improve and supervise local safety processes to ensure risk assessments and health and safety standards are always adhered to</li><li>Liaise with our third-party suppliers</li><li>Work with head office teams across the globe to ensure a connected approach, and flawless customer experience</li><li>Support the Customer Service Lead with any other reasonable duties as required.</li></ul>What we are looking for<ul><li>Excellent interpersonal skills together with the ability to prioritise workload</li><li>Confident working independently and in a flexible and fast-paced role</li><li>Experience in a customer facing office position</li><li>Ability to work to tight deadlines and under pressure</li><li>Good communication skills, verbal and written</li><li>A standout colleague, happy to support others</li><li>Good attention to detail</li><li>Works to their initiative, willing to learn, and driven to improve the customer experience</li><li>Computer literate – including confident use in Microsoft Office</li></ul>

Customer Service Assistant

Are you a team player with great communication skills? Do you enjoy working in a dynamic environment?&nbsp;If your answer is yes - then read further!&nbsp; We're currently looking for&nbsp;full-time&nbsp;Support Associates to join our team in Athens! In our Support team there is no typical day, and to be successful in Support Associate role you will need to be self-motivated, creative and have excellent interpersonal and relationship-building skills to be able to support our customers, restaurants and courier partners. Our operation is running seven days a week so this role also requires you to be able to work on weekends.&nbsp;Please note that this is an on-site position for candidates based in Athens. :)&nbsp;If the points below sound exciting, we look forward to hearing from you! Customer Obsessed: At Wolt, our Support team knows that customer interactions serve a larger purpose than simply fixing problems; our mission is to provide customers with an out of this world and memorable experience, every time. Team Oriented: Work with a diverse team of fellow Support Associates and liaise with our other Operations and Product team members to communicate any problems, bugs or other issues that may arise.&nbsp; Communication: Fluidly and fluently communicate with our courier partners, customers, and merchants and adjust your tone to your audience. Personal Touch: We’re not afraid to play up the playfulness in our interactions, so creativity is a must!&nbsp; Attitude: Take ownership beyond the obvious.What you'll be doing<ul><li>Handling our 24/7 customer, venue partner and courier partner support together with the team.</li><li>Communicating with customers via the chat or over the phone using a Wolt tone of voice and adapting to the customers tone.</li><li>Simply and clearly responding to questions and queries from our customers, venue partners and courier partners, finding solutions to exceed their expectations.</li><li>Developing our customer, venue partner and courier partner support together with the team.</li></ul>Our humble expectations<ul><li>It's a shift-based role, so you are able to work during mornings, nights and weekends (40 hours per week)&nbsp;- we are open 7 days a week.</li><li>You already have experience in a customer-facing role or logistics role and you're excited to join our award winning Support&nbsp;team.</li><li>You are a fast learner and attentive to both small details and the bigger picture.</li><li>Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions simultaneously and effortlessly determine which take priority.</li><li>You're an expert when it comes to Athens' food scene, traffic patterns, and the different areas of your city.</li><li>You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment.</li><li>Fluency&nbsp;in Greek and ability&nbsp;to work in English is required.</li></ul>

Support Associate

Are you an experienced customer support professional with leadership experience and passion for delivering an exceptional service? Does leading a support team within one of Europe’s fastest-growing tech companies sound like your next adventure? If so, then we’d love to chat!Role backgroundWolt is a Finnish technology company and we’re best known for our food delivery platform - you can read more about our story below. Our journey in Greece started in January 2019 and from there we've expanded to Malta and Cyprus in the spring of 2020, as well as Thessaloniki in July 2020 and in Larisa in February 2021. With our excellent customer service, the support teams are the glue that holds the marketplace together. We ensure that the operations between customers, restaurant partners and courier partners all run smoothly. As our Support Lead, you will manage our support team and inspire a high-quality standard of service that we provide to our customers and partners throughout the country. Even though we deliver 7 days a week, our new Support Lead will only be required to work Monday - Friday :)What you'll be doing<ul><li>Leading by example and showing what customer-obsessed means: At Wolt, our Customer Support-team knows that customer interactions serve a larger purpose than simply fixing problems. You will lead by example and raise the bar for the way we do support at Wolt.</li><li>Analyzing and optimizing: You will look for patterns in incoming requests, translating it to actions and improvements - get your spreadsheet skills ready, there will be plenty of number crunching to do here!</li><li>Strategizing: You will work together with our Head of Customer Support to develop strategies to improve customer experience and satisfaction while creating engaged customers.</li><li>Recruiting, mentoring and managing: You will find the best talent with the right attitude while creating an environment where the team can develop through encouragement and empowerment. You will provide performance feedback, make sure your team is motivated and meets SLA's.</li><li>Communicating: Understanding and setting the needs and relevant tone of voice to each of our customers (courier partners, customers, and merchants) that are reaching out to us.</li><li>Getting stuff done: Hustle, hustle, hustle.</li></ul>Our humble expectations<ul><li>Proven leadership experience and background from customer experience, product management, customer insights, or similar field</li><li>Experience and passion for working with analytics. You love exploring customer insights and patterns to take the customer experience and the way support is done to new heights.</li><li>Passionate about customer experience and enjoy working and engaging with people.</li><li>Data-driven and able to work with data and turn your findings into actions to help the rest of the core team understand how support is progressing according to the KPIs.</li><li>Can-do attitude and positive energy. You enjoy the idea of working in a fast-paced entrepreneurial environment and you like to roll up your sleeves and get things done.</li><li>You have the skills and know-how to motivate your team to provide the best service possible.</li><li>You’re tech-savvy and enjoy learning and teaching others in how to use our support tools and make things smarter.</li><li>The ability to think on your feet and multi-task.</li><li>Fluent in Greek and English.</li></ul>

Support Team Lead

We at&nbsp;Nova&nbsp;are a young and dynamic team, the 2nd largest telecom provider in Greece. We're looking for a vibrant and fast-thinking&nbsp;Service Desk Technician&nbsp;to join our team.You have a challenging mission for:Provide technical support to our employees, ensuring smooth operations by troubleshooting issues, managing service requests, and maintaining IT systems.Key Responsibilities:<ul><li>Provide first-level technical support via phone, email, and in-person.</li><li>Troubleshoot and resolve hardware, software, and network issues.</li><li>Manage and prioritize service requests.</li><li>Maintain and update IT systems and assets.</li><li>Assist with setup and configuration of new hardware and software.</li><li>Document technical procedures and solutions.</li><li>Provide training and support on IT systems and applications.</li><li>Follow Service Desk policies and procedures.</li><li>Escalate complex issues to higher support levels.</li><li>Travel to company offices for on-site support.</li><li>Respond to customer issues and queries.</li><li>Ensure timely resolution of all issues.</li></ul>Main Requirements:<ul><li>Bachelor’s degree in IT, Computer Science, or a related field.</li><li>Experience as an IT Help Desk Technician.</li><li>Knowledge of electronic systems, computer hardware, and networking.</li><li>Strong problem-solving and communication skills.</li><li>Ability to work independently and in a team.</li><li>Willingness to learn new technologies.</li><li>Good understanding of hardware, software, and IT systems.</li><li>Flexibility to work varying hours.</li><li>Excellent communication skills in Greek &amp; English.</li></ul>What We Offer:<ul><li>Bonus Scheme to celebrate your achievements.</li><li>Wellness programs to keep yourself fit.</li><li>Mobile voice and data to talk.</li><li>Discounts on&nbsp;Nova Fixed / Mobile / TV&nbsp;for you, friends, family.</li><li>Private Insurance program to check up your health.</li><li>Toddlers allowance to daycare your kids.</li></ul>

Service Desk Technician

Τα Καθήκοντά ΣουΑναφερόμενος/η στην&nbsp;Customer Care Team Leader&nbsp;του τμήματος&nbsp;Customer Relations, θα έχεις την ευθύνη για να:• Παρέχεις την καλύτερη δυνατή εξυπηρέτηση στον πελάτη• Παρακολουθείς το επίπεδο της παρεχόμενης εξυπηρέτησης από τους εξωτερικούς συνεργάτες (Μεταφορικές εταιρείες και Συναρμολόγηση) σε σχέση με τις απαιτήσεις και προδιαγραφές της εταιρείας• Συμβάλλεις ενεργά για ένα ευπρεπές, ασφαλές και καθαρό (σαν καινούριο) περιβάλλον σύμφωνα με την εικόνα και τους κανόνες της ΙΚΕΑ.• Εφαρμόζεις τις ρουτίνες και τις διαδικασίες του τμήματος όπως ανατίθενται βάσει των εταιρικών οδηγιών. Τα Προσόντα Σου• Απολυτήριο Λυκείου• Καλή γνώση της Αγγλικής γλώσσα. Επιπλέον ξένες γλώσσες θα θεωρηθούν επιπρόσθετο προσόν• Γνώση Η/Υ• Επιθυμητή Γνώση Navision &amp; CRM• Προηγούμενη εμπειρία σε παρόμοιο ρόλο ή σε τηλεφωνικό κέντρο• Προσανατολισμός στην εξυπηρέτηση πελατών• Αποτελεσματικότητα, προγραμματισμός &amp; οργάνωση• Ικανότητα διαχείρισης κρίσεων και δύσκολων καταστάσεων• Ομαδικό πνεύμα και καλή επικοινωνία Τι ΠροσφέρουμεΣτην ΙΚΕΑ, πιστεύουμε στη δύναμη των ανθρώπων και δημιουργούμε ένα περιβάλλον, όπου όλοι μπορούν να αναπτυχθούν και να εξελιχθούν μαζί μας.💰&nbsp;Ανταγωνιστικό Πακέτο Αποδοχών: Με πλήρες πακέτο παροχών &amp; επιπλέον παροχές🩺&nbsp;Υγεία &amp; Ευεξία: Ομαδικό πρόγραμμα ασφάλισης ζωής &amp; ιατρικής κάλυψης💻&nbsp;Ανάπτυξη Υπαλλήλων: 40+ ώρες ετήσιας εκπαίδευσης για συνεχή εξέλιξη🚀&nbsp;Ευκαιρίες Καριέρας: 8/10 θέσεις εργασίας καλύπτονται εσωτερικά🛍️&nbsp;Εκπτώσεις: Προνομιακές τιμές σε προϊόντα ΙΚΕΑ &amp; άλλα brands του Ομίλου Fourlis🍽️&nbsp;Εστιατόριο Εργαζομένων: Παροχή γευμάτων στο εστιατόριο των εργαζομένων σε προνομιακές τιμές🚗Μεταφορική Υποστήριξη: Κάρτες μετακίνησης🌍&nbsp;Συμπεριληπτικό Περιβάλλον: Διεθνής, φιλική και πολυπολιτισμική ομάδα. Οι Άνθρωποι που Αναζητούμε✔&nbsp;Δίνουν το παράδειγμα&nbsp;και αναζητούν συνεχώς βελτιώσεις και καινοτόμες λύσεις.✔&nbsp;Υποστηρίζουν τους συναδέλφους&nbsp;και αναλαμβάνουν πρωτοβουλίες.✔&nbsp;Επικεντρώνονται στον πελάτη&nbsp;και προσφέρουν εξαιρετική εξυπηρέτηση.✔ Έχουν το θάρρος να επαναπροσδιορίσουν υπάρχουσες λύσεις και να σκέφτονται&nbsp;δημιουργικά.✔ Διαθέτουν&nbsp;πάθος&nbsp;για τη ζωή στο&nbsp;σπίτι&nbsp;και το λιανεμπόριο. Ας Κάνουμε Μαζί τη Διαφορά!Γίνε μέλος της οικογένειας ΙΚΕΑ! Στείλε το βιογραφικό σου σήμερα και ξεκίνα το ταξίδι σου μαζί μας.

Yπάλληλος Central Customer Care

We at&nbsp;Nova, are a very young and dynamic team, the 2nd largest telecom provider in Greece, looking for vibrant and fast thinking "NMC Operator” to be part of our successful team in our “Mobile-Fixed Core / IP / Access / IT NOC Department”.You have a challenging mission for:Undertaking the activities for the correct operation, fault management and relevant actions foreseen by the procedures to solve the problems of the entire network during the&nbsp;24-hrs supervision.What will you do:<ul><li>Receive, analyze and resolve/escalate any raised problem concerning customer complains or other kind of network failure or outage.</li><li>Act as the primary interface of the Network Management Centre for intra-departmental and external communications.</li><li>Execute planned tasks as required by NMC management.</li><li>Make use of the Corrective Trouble Ticketing System, in order to inform involved parties on Network Faults.</li><li>Escalate Faults among NOVA technical Departments and external providers/vendors and follow up the progress for the timely fault resolution.</li><li>Receive, analyze and resolve or escalate trouble tickets from Performance monitoring platforms.</li><li>Inform Customer Service of problems in the network leading to service outages.</li></ul>What will you get:<ul><li>Wellness programs to keep yourself fit.</li><li>Mobile voice and data to talk.</li><li>Discounts on&nbsp;Nova Fixed / Mobile / TV&nbsp;for you, friends, family.</li><li>Flexy work from home to balance your life</li><li>Private Insurance program to check up your health&nbsp;</li><li>Toddlers allowance to daycare your kids</li></ul>

NMC Operator

Based in Thessaloniki, Greece and reporting directly to the Sales Supervisor, the ideal candidate will play a vital role in building strong relationships with clients, offering exceptional support, and contributing to the growth of the business.Key activities and responsibilities of this role include:<ul><li>Serving as the primary point of contact for customers, ensuring prompt and effective communication</li><li>Addressing client inquiries, concerns, and complaints with professionalism and efficiency</li><li>Resolving shipment delays, discrepancies, and other logistical issues in a timely manner</li><li>Monitoring shipment progress and proactively informing clients of any changes or challenges</li><li>Assisting in the preparation of shipping documentation, including bills of lading, invoices, and customs forms</li><li>Processing and managing customer quotations, and sales orders in a timely and accurate manner</li><li>Coordinating with the sales team to prepare customized proposals, rate sheets, and service agreements</li><li>Maintaining accurate and up-to-date records of customer interactions, sales activities, and service issues in the CRM system</li><li>Any other task that may be required from time to time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>1-3 years of experience in a sales back office, customer support, or a similar role, preferably in the logistics or freight forwarding industry</li><li>A bachelor’s degree will be considered a plus</li><li>Proficiency in Microsoft Office Suite and CRM software</li><li>Fluency in Greek and English is required</li><li>Completed military obligations (if applicable)</li></ul>&nbsp;Core competencies of a successful candidate:<ul><li>Strong communication and interpersonal skills</li><li>Customer-focused approach with a passion for delivering exceptional service</li><li>Proactive, problem-solving approach</li><li>Ability to prioritize tasks and work effectively in a dynamic environment</li></ul>

Sales & Customer Support Specialist int-0289

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technical support engineer

SPACE HELLAS AE

community associate

BestPrice.gr

customer service assistant

Sunsail

support associate

Wolt Greece

support team lead

Wolt Greece

support team lead

Wolt Greece

service desk technician

NOVA

yπάλληλος central customer care

IKEA

nmc operator

NOVA

sales & customer support specialist int-0289

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