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It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment’s notice, mastering consistency in an ever-changing world – that’s what it takes to get there. If that's something you want to be apart of, apply today!&nbsp;What does a Customer Care Specialist really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Customer Care Specialist.Responsibilities:<ul><li>Experience in technical-based customer assistance through voice, chat, and email</li><li>Previous experience dealing with the challenges faced in a customer-focused role&nbsp;</li><li>Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting&nbsp;colleagues/department.&nbsp;As a result, driving the successful development of the team and the wider department forward.</li><li>Problem-solving and critical thinking skills</li><li>A passion for problem-solving with the customer’s interest and satisfaction being the primary goal</li><li>Social Media Savvy</li><li>Ability to effectively and correctly communicate verbally and in written format</li></ul>Role Requirements:<ul><li>Must be bilingual in Hungarian (C1/C2) and English (B2/C1) speaking and writing</li><li>Minimum 1-2 year experience in Customer Support, technical support, especially with a help desk or other IT functions&nbsp;</li><li>Great communication skills, written and orally</li><li>Demonstrate strong abilities to work independently and as a remote team player</li><li>Must be adaptable and flexible, demonstrating abilities to work with process and information changes</li><li>Must be willing to participate in a background screening</li><li>Proven customer communication experience (E-mail &amp; Phone)</li><li>Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)</li></ul>About UsWe are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology—powered by ridiculously smart people.TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.TaskUs currently has over 45,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia.TaskUs is an equal opportunity employer.If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! TaskUs is an Equal Opportunity EmployerHow We Partner To Protect You:&nbsp;TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI:&nbsp;In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to&nbsp;opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

Bilingual Hungarian/English Customer Care Specialist

Bilingual Czech/English Customer Care Specialist Responsibilities:<ul><li>Experience in technical-based customer assistance through voice, chat, and email</li><li>Previous experience dealing with the challenges faced in a customer-focused role&nbsp;</li><li>Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting&nbsp;colleagues/department.&nbsp;As a result, driving the successful development of the team and the wider department forward.</li><li>Problem-solving and critical thinking skills</li><li>A passion for problem-solving with the customer’s interest and satisfaction being the primary goal</li><li>Social Media Savvy</li><li>Ability to effectively and correctly communicate verbally and in written format</li></ul>Role Requirements:<ul><li>Must have a good knowledge in Czech (B2) and English (B2/C1) speaking and writing</li><li>Experience in Customer Support, technical support, especially with a help desk or other IT functions&nbsp;</li><li>Great communication skills, written and orally</li><li>Demonstrate strong abilities to work independently and as a team player</li><li>Must be adaptable and flexible, demonstrating abilities to work with process and information changes</li><li>Must be willing to participate in a background screening</li><li>Proven customer communication experience (E-mail &amp; Chat)</li><li>Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)</li></ul>About UsWe are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology—powered by ridiculously smart people.TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.TaskUs currently has over 45,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia.TaskUs is an equal opportunity employer.If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! TaskUs is an Equal Opportunity EmployerIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! TaskUs is an Equal Opportunity EmployerIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! TaskUs is an Equal Opportunity EmployerIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! TaskUs is an Equal Opportunity EmployerHow We Partner To Protect You:&nbsp;TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI:&nbsp;In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to&nbsp;opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

Bilingual Czech/English Customer Care Specialist

Bilingual French/English Customer Care Specialist Responsibilities:<ul><li>Experience in technical-based customer assistance through voice, chat, and email</li><li>Previous experience dealing with the challenges faced in a customer-focused role&nbsp;</li><li>Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting&nbsp;colleagues/department.&nbsp;As a result, driving the successful development of the team and the wider department forward.</li><li>Problem-solving and critical thinking skills</li><li>A passion for problem-solving with the customer’s interest and satisfaction being the primary goal</li><li>Social Media Savvy</li><li>Ability to effectively and correctly communicate verbally and in written format</li></ul>Role Requirements:<ul><li>Must be bilingual in French (C1/C2/Native) and English (B2/C1) speaking and writing</li><li>Experience in Customer Support, technical support, especially with a help desk or other IT functions&nbsp;</li><li>Great communication skills, written and orally</li><li>Demonstrate strong abilities to work independently and as a remote team player</li><li>Must be adaptable and flexible, demonstrating abilities to work with process and information changes</li><li>Must be willing to participate in a background screening</li><li>Proven customer communication experience (E-mail &amp; Phone)</li><li>Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)</li></ul>About UsWe are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology—powered by ridiculously smart people.TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.TaskUs currently has over 25,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia.TaskUs is an equal opportunity employer.If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! TaskUs is an Equal Opportunity EmployerIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! TaskUs is an Equal Opportunity EmployerHow We Partner To Protect You:&nbsp;TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI:&nbsp;In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to&nbsp;opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

Bilingual French/English Customer Care Specialist

We are seeking a motivated and results-driven individual to join our team as a B2B Inbound Sales Specialist. This role will primarily involve handling inbound calls and emails from potential business clients, providing information about our products or services, and ultimately closing sales.Duties and ResponsibilitiesResearch and Outreach:<ul><li>Conduct thorough research to create targeted outreach materials for high-value prospects in collaboration with Sales Development Representatives (SDRs) and Account Executives (AEs).</li><li>Initiate contact with potential customers through warm lead calling and responding to inquiries generated from marketing efforts using effective questioning to uncover needs.</li></ul>Lead Qualification and Management:<ul><li>Follow up with marketing-generated leads to qualify as sales opportunities and move solid leads through the sales funnel, connecting them to appropriate sales personnel and arranging meetings.</li><li>Identify high-potential prospective users or client opportunity and develop an effective engagement strategy.&nbsp;</li><li>Maintain and manage client accounts, ensuring a high level of engagement and satisfaction.</li></ul>Customer Engagement:<ul><li>Show understanding and empathy towards customers, assisting them in using the platform effectively and addressing any issues.</li><li>Provide detailed information on product features, pricing, and payment options while advocating for new products and services through a consultative approach.</li><li>Follow up with potential customers who expressed interest but did not lead to immediate sales opportunities to nurture and develop relationships.</li></ul> &nbsp;Collaboration and Feedback:<ul><li>Work cross-functionally with marketing and other teams to escalate urgent or unresolved customer issues, improving targeting and messaging based on insights gathered from customer interactions.</li><li>Collaborate with the sales team to achieve monthly, quarterly, and annual sales targets while providing feedback on emerging trends in customer needs.</li></ul>Sales Execution:<ul><li>Execute sales plays created by marketing and implement scaled sales strategies to acquire new customers and enhance product adoption and client retention.</li><li>Own the full sales cycle, from business case development to closing deals while ensuring all customer interactions are meticulously documented within the CRM system.</li><li>Discover the overall business objectives of clients and effectively articulate our client value proposition to customers by setting up and delivering live demos.</li></ul>Training and Compliance:<ul><li>Participate in training sessions as required and adhere to company policies and procedures.</li><li>Achieve internal service-level agreements (SLAs) and performance metrics while maintaining high customer satisfaction standards.</li></ul>Reporting:<ul><li>Consistently update activity and contact information within the CRM, supporting weekly reporting efforts and helping to analyze customer interactions.</li></ul> &nbsp;Competencies and Skills:<ul><li>Business Acumen: Possesses a deep understanding of business practices, enabling the creation of customized solutions that meet complex business needs.</li><li>Results Orientation: Highly motivated to achieve and exceed sales targets, employing a strategic approach to overcome obstacles and deliver expected outcomes.</li><li>Excellent Communication and Influencing Skills: Outstanding ability to build and maintain strong customer relationships, offering targeted long-term solutions that align with client requirements.</li><li>Technical Proficiency: Enthusiastic about technology and skilled at understanding and explaining complex concepts. Adept at developing tailored solutions that meet customer needs.</li><li>System Adaptability: Proven track record of quickly learning new processes and effectively navigating various systems to improve operational efficiency.</li><li>Presentation Skills: Proficient in delivering persuasive virtual demonstrations to potential clients, effectively showcasing products and solutions.</li><li>Language Proficiency: Fluent in English and Italian (C1 level), with strong written and verbal communication abilities.</li><li>Organizational Skills: Highly organized with excellent time management skills, ensuring timely attention to priorities and customer needs.</li></ul> &nbsp;We Would Really Like You to Have:<ul><li>Sales Environment Understanding: A strong grasp of the sales landscape and dynamics.</li><li>Sales Experience: Prior experience in a sales environment is advantageous.</li><li>Fintech Experience: Familiarity with fintech products or services is a plus.</li><li>Urgency and Adaptability: Ability to thrive in a fast-paced and ambiguous sales environment.</li><li>Strong Command of Technology: Proficient in Windows OS, Apple OS X, Microsoft Office Suite, and Google applications.</li><li>Exceptional Communication Abilities: Excellent verbal and written skills, crucial for addressing customer needs effectively and building rapport.</li><li>Problem-Solving Skills: Proactive approach to identifying and addressing client needs, with attention to detail.</li><li>Team Collaboration: Strong team player who actively contributes to departmental initiatives and fosters collaboration.</li><li>Openness to Feedback and Continuous Improvement: Willingness to learn and grow, demonstrating reliability and honesty.</li><li>Empathy and Reassurance: Ability to understand customer concerns and provide reassurance effectively.</li><li>Overall, we are looking for a dependable, adaptable individual who can thrive in a dynamic environment while delivering top-notch customer service and achieving sales excellence.</li></ul> &nbsp;What can you expect from this role?<ul><li>Competitive salary</li><li>Comprehensive benefits package</li><li>Ample opportunities for professional development and learning from various departments</li><li>A vibrant and inclusive work environment</li></ul> &nbsp;Are you enthusiastic about sales? If you’re eager to advance your career in this field and enhance your skill set, this is the ideal opportunity for you! We are currently seeking driven Sales professionals to join our team. &nbsp;How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.

B2B Sales Specialist- English / Portuguese

Customer Care&nbsp;Specialist-Polish/English&nbsp;BilingualWhat does a Customer Care Specialist really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Customer Care Specialist.Responsibilities:<ul><li>Experience in technical-based customer assistance through voice, chat, and email</li><li>Previous experience dealing with the challenges faced in a customer-focused role&nbsp;</li><li>Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting&nbsp;colleagues/department.&nbsp;As a result, driving the successful development of the team and the wider department forward.</li><li>Problem-solving and critical thinking skills</li><li>A passion for problem-solving with the customer’s interest and satisfaction being the primary goal</li><li>Social Media Savvy</li><li>Ability to effectively and correctly communicate verbally and in written format</li></ul>Role Requirements:<ul><li>Must be bilingual in Polish (B2/C1) and English (B2/C1) speaking and writing</li><li>Experience in Customer Support, technical support, especially with a help desk or other IT functions&nbsp;</li><li>Great communication skills, written and orally</li><li>Demonstrate strong abilities to work independently and as a team player</li><li>Must be adaptable and flexible, demonstrating abilities to work with process and information changes</li><li>Must be willing to participate in a background screening</li><li>Proven customer communication experience (E-mail &amp; Phone)</li><li>Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)</li></ul>About UsWe are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology—powered by ridiculously smart people.TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.TaskUs currently has over 45,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia.TaskUs is an equal opportunity employer.If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! TaskUs is an Equal Opportunity EmployerHow We Partner To Protect You:&nbsp;TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI:&nbsp;In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to&nbsp;opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

Bilingual Polish/English Customer Care Specialist

B2B Sales Specialist- German/English

Packet Core Network is a part of Mobile Network Architecture responsible for providing data services to mobile users/devices. The most popular data service is "Access to Internet". Packet Core Network Engineer is responsible for design, planning, deployment, maintenance, troubleshooting, and optimization of Packet Core Network.What you will do:<ul><li>Analyze, troubleshoot and resolve/escalate problems concerning customer complains as part of 2nd and 3rd level support process.</li><li>Co-ordinate with Vendors the proper handling of Trouble reports within SLAs, for any issue/problem occurs.</li><li>Create and maintain documentation for day2day operation and maintenance as well as Project related activities.</li><li>Implement changes /upgrades through change management process in all EPC elements, ensuring minimal risks regarding the service to the end-customer.&nbsp;</li><li>Engineer in the role will participate in standby scheme providing 2nd level support to relevant systems/platforms in 24x7 basis. Ensure system’s operational continuity in case of emergency incidents.</li></ul>It would be great if you have:<ul><li>University degree related with Telecommunications, IT or similar technical fields.&nbsp;</li><li>Good knowledge of Mobile Core Concepts, EPC, 4/5G architecture &amp; IP Networks</li><li>2 years of experience in a similar position</li><li>Experience in working with Ericsson EPC is strongly preferred.&nbsp;</li><li>Competence in NFV and Telco Cloud will be considered a plus.&nbsp;</li><li>Administration of Linux based systems</li><li>Able to analyze problems and conduct effective fault diagnosis and system recovery.&nbsp;</li><li>Excellent communication, writing and team building skills. Professional approach to responsibilities – ability to take ownership.&nbsp;</li><li>Team player skills, cooperation and work under pressure capabilities are required.&nbsp;</li><li>Excellent inter-personal and communications skills.&nbsp;</li><li>Strong written and oral communication skills in English.</li><li>Curiosity and willingness to learn</li></ul>What you will get<ul><li>Mobile voice and data to talk</li><li>Discounts on Nova Fixed / Mobile / TV for you, friends, family</li><li>Private Insurance program to check up on your health</li><li>Toddlers allowance to daycare your kids</li></ul>

Mobile Data Service Junior Engineer

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.The role will be responsible for managing a claim from the start through to settlement, making decisions on the extent and validity of a claim, and checking for any implied or hidden fraudulent activity. Is responsible to coordinate all relevant activities which may be required following both small- and large-scale accidents. Responsible as well, to manage effectively the communication with insurance companies and liaise with external experts such as loss adjusters and lawyers in order to timely investigate incidents and recovery of money from the party responsible for the loss. &nbsp;Responsibilities:<ul><li>Review and analyze information including coverage, liability, medical records and other documents as necessary in order to resolve claims</li><li>Analyze and determine value of claim to set case reserves adequately</li><li>Monitor and update allocation of claim reserves, every time you get more information on the progress</li><li>Analyze and evaluate relevant information essential in settling complex high-value liability and bodily injury claims</li><li>Accurately record any communication or activity relevant to the claim in the claim system notes</li><li>Assess with accuracy cases related to the matrix-fraud and take the necessary actions to limit fraudulent actions</li><li>Monitor the actions taken by the partners, according to their SLA.</li><li>Manage relationships, exchanges of information and documentation with the legal counterparty and Insurance Companies</li><li>Manage paper and electronic mail, and all other key documentation necessary for the claim file (police reports etc.) in and out</li><li>Provide support and guidelines to drivers involved in accidents</li><li>Maintain and keep updated all the data related to accidents (i.e. accident reports)</li><li>Adhere to company policies and guidelines and ensure that the communication style is in line with the Ayvens' General Rules and brand identity&nbsp;</li></ul>&nbsp;Qualifications and skills:<ul><li>University degree will be considered as an asset</li><li>At least 3 years of experience in claims handling</li><li>Good understanding of the insurance market</li><li>Knowledge of the insurance / automotive markets</li><li>MS Office</li><li>Very good command of English language, both verbal and written</li><li>Organizational skills</li><li>Customer oriented</li><li>Results oriented</li><li>Interpersonal and negotiation skills</li><li>Be able to work in teams</li></ul>

Claims Handler

We are looking for someone who is customer oriented to deliver happiness to our customers in&nbsp;Cyprus&nbsp;(shifts: including evening &amp; night)! Are you enthusiastic? Energetic? Do you enjoy helping people and providing solutions? We are here to end world hunger and generate awesome brand love, thus we need someone with your skills to join our -great- cause!Join our dynamic team as a Customer Care Agent for the Cypriot market! Take charge of communication with both our end users and partners, ensuring an unparalleled customer experience. Showcase your exceptional verbal and written communication skills across all channels – live chat, incoming calls, and email.Apply if:<ul><li>You understand the difference between hungry and HANGRY</li><li>You can meditate even with the most hardcore rock music playing in the background</li><li>You will go straight to the restaurant and deliver the food yourself to our customers if you need to</li><li>The term "agent" doesn't only mean you're part of the FBI, CIA etc.</li><li>"Call Center" sounds like a "Happiest Land Ever Created" to you</li></ul> What you need to be successful <ul><li>You are problem solving oriented and you have the ability to find the best solution to every customer related issue.</li><li>You are a team player! Team spirit is necessary as you will be part of a highly interactive and dynamic team of customer care agents.</li><li>Multitasking and critical thinking are required in order to prioritize and handle both incoming and outgoing contact.</li><li>Strong understanding of customer expectations with a focus on quality driven support.</li><li>Fluency in Greek and English&nbsp;is a must.</li><li>Computer skills and ability to use office equipment are required.</li><li>Prior experience in customer service will be considered as a plus.</li><li>Bachelor's degree will be considered a plus.</li><li>Full-time work, 5 days a week, including weekends and national holidays.</li></ul> Who we are efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. What's in it for you <ul><li>We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in!</li><li>We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!</li><li>We take care of you with Private Medical &amp; Life Insurance from day #1 to keep you healthy and happy!</li><li>We prioritize your mental health and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches. 🧠&nbsp;</li><li>We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!</li><li>Are you a cappuccino lover ☕? Do you desperately want a cookie? Our cafeteria got you covered!</li><li>If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped!</li><li>We are passionate about exploring, growing &amp; learning and our Global Mobility plan is created to help our people find their purpose&nbsp;around the world! 🌎</li></ul>Life@efood:At efood, no day is the same as the day before!efooders know that working and having a good time aren't the opposite and that’s why every day at efood is a new adventure!We always aim higher and we thrive in finding solutions to push our limits further! We care about our customers, our employees, and our society.We seize every opportunity to celebrate achievements and milestones, but we also celebrate small things (like Fridays!)Every efooder is part of a fast-growing multinational company, with endless opportunities for professional growth and acquisition of new skills! We have an established, yet super creative and fun working environment, with talented and ambitious people whose ultimate goal is to maintain efood as the ideal workplace!&nbsp;Hungry enough to join us?efood collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.

Customer Care Agent (Cyprus market)

Our Dispatching team is growing and we are looking for our new superstar Dispatchers to organize deliveries accurately and efficiently, and take our operations to the next level!In this role your main goal will be to use verbal and written communications to expedite deliveries to our customers. You will monitor "delivered by efood" orders in real-time, making sure that everything works flawlessly. You will use your good judgment to make decisions in a fast-paced environment in order to lift any blockers on our riders' way to the PERFECT delivery!What you’ll do:&nbsp;<ul><li>Monitor orders and handle issues from the watchlist</li><li>Manage multiple incoming interactions simultaneously and effortlessly determine which take priority</li><li>Ensure that delivery zone performance and delays are on track and make corrective actions proactively and whenever needed</li><li>Handle contact from partners, riders &amp; customers through chat &amp; calls</li><li>Monitor order routing and make adjustments</li><li>Inform and provide feedback on customers for their order status if and when needed,&nbsp;and contact the partners when required</li></ul> What you need to be successful <ul><li>1-2 years of previous experience in a customer facing role within call center environment</li><li>Previous experience as dispatcher will be considered a plus</li><li>Problem-solving mindset, with the ability to find the best solution to every customer related issue</li><li>Multitasking and critical thinking</li><li>Attention to detail</li><li>Great communication skills</li><li>Excellent computer and typing skills</li><li>BSc degree will be considered a plus</li></ul> Who we are efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. What's in it for you <ul><li>We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in!</li><li>We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!</li><li>We take care of you with Private Medical &amp; Life Insurance from day #1 to keep you healthy and happy!</li><li>We prioritize your mental health and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches. 🧠&nbsp;</li><li>We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!</li><li>Are you a cappuccino lover ☕? Do you desperately want a cookie? Our cafeteria got you covered!</li><li>If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped!</li><li>We are passionate about exploring, growing &amp; learning and our Global Mobility plan is created to help our people find their purpose&nbsp;around the world! 🌎</li></ul>Life@efood:At efood, no day is the same as the day before!efooders know that working and having a good time aren't the opposite and that’s why every day at efood is a new adventure!We always aim higher and we thrive in finding solutions to push our limits further! We care about our customers, our employees, and our society.We seize every opportunity to celebrate achievements and milestones, but we also celebrate small things (like Fridays!)Every efooder is part of a fast-growing multinational company, with endless opportunities for professional growth and acquisition of new skills! We have an established, yet super creative and fun working environment, with talented and ambitious people whose ultimate goal is to maintain efood as the ideal workplace!&nbsp;Hungry enough to join us?efood collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.

Dispatcher (Customer Care)

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