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Κέντρο Εξυπηρέτησης / Call Center

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There is currently a job opening “Call Center Agent” in the Call Center Department. As a Call Center Agent, you will be responsible for providing excellent telephone customer service and for maximizing profit through ticket sales.&nbsp;What you will do:<ul><li>Respond to inbound calls to support customers by providing information on flights, fares and services</li><li>Issue and reissue tickets</li><li>Manage ticket upgrades (Business Class, Miles &amp; Bonus)</li><li>Manage bookings changes, cancellations, and refunds</li></ul>You fit, if you cover the following&nbsp;requirements:<ul><li>Bachelor’s degree is preferred</li><li>Fluency in oral and written Greek and English</li><li>Good knowledge of MS Office</li></ul>Excellent knowledge of at least one of the following languages will be considered an asset:<ul><li>German</li><li>French</li><li>Spanish</li><li>Italian</li><li>Russian</li><li>Romanian</li></ul>And you have&nbsp;competence&nbsp;in:<ul><li>Communicating effectively and in a structured manner</li><li>Resolving issues with a customer-focused orientation</li><li>Organizing and paying attention to detail</li><li>Working collaboratively</li><li>Committing to guidelines and procedures</li></ul>If you pursue your career journey with Aegean, on top of a challenging job, we offer:<ul><li>A working environment where you feel valued and appreciated</li><li>Excellent career and development opportunities within the organization</li><li>Flight tickets</li><li>Private health insurance scheme</li><li>Monthly Productivity Bonus</li><li>Ticket Restaurant Card</li></ul>&nbsp;If this looks like an interesting opportunity for you,&nbsp;send us your application now!

Call Center Agent

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call center agent

Aegean Airlines