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Κέντρο Εξυπηρέτησης / Call Center

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Κατασκευαστικός Κλάδος / Τεχνικά Επαγγέλματα

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There is currently a job opening “Call Center Agent” in the Call Center Department. As a Call Center Agent, you will be responsible for providing excellent telephone customer service and for maximizing profit through ticket sales.&nbsp;What you will do:<ul><li>Respond to inbound calls to support customers by providing information on flights, fares and services</li><li>Issue and reissue tickets</li><li>Manage ticket upgrades (Business Class, Miles &amp; Bonus)</li><li>Manage bookings changes, cancellations, and refunds</li></ul>You fit, if you cover the following&nbsp;requirements:<ul><li>Bachelor’s degree is preferred</li><li>Fluency in oral and written Greek and English</li><li>Good knowledge of MS Office</li></ul>Excellent knowledge of at least one of the following languages will be considered an asset:<ul><li>German</li><li>French</li><li>Spanish</li><li>Italian</li><li>Russian</li><li>Romanian</li></ul>And you have&nbsp;competence&nbsp;in:<ul><li>Communicating effectively and in a structured manner</li><li>Resolving issues with a customer-focused orientation</li><li>Organizing and paying attention to detail</li><li>Working collaboratively</li><li>Committing to guidelines and procedures</li></ul>If you pursue your career journey with Aegean, on top of a challenging job, we offer:<ul><li>A working environment where you feel valued and appreciated</li><li>Excellent career and development opportunities within the organization</li><li>Flight tickets</li><li>Private health insurance scheme</li><li>Monthly Productivity Bonus</li><li>Ticket Restaurant Card</li></ul>&nbsp;If this looks like an interesting opportunity for you,&nbsp;send us your application now!

Call Center Agent

We are actively looking for German-speaking professionals to join our international collection team and support our entities across the Germanophone region.What We Offer<ul><li>Competitive compensation package</li><li>Hybrid work model</li><li>A dynamic, multicultural team with opportunities for personal and professional growth</li><li>Access to continuous learning and development programs</li><li>Health insurance and other benefits tailored to your needs</li><li>Recognition as part of a Great Place to Work company culture</li><li>The chance to work in a global environment, collaborating with colleagues from across Europe and beyond</li></ul> &nbsp;Your Responsibilities<ul><li>Assist in the collection of outstanding debts through effective communication via phone and email</li><li>Maintain accurate records of customer interactions and account statuses in our CRM system</li><li>Send Statement of Accounts and dunning letters</li><li>Collaborate with internal departments to resolve issues impacting collections (payment behavior, billing issues, credit notes, …)</li><li>Identify and escalate complex account issues to appropriate team members</li><li>Prepare and present reports on collections activities and account statuses to management</li><li>Support the overall goals of the finance team and contribute to continuous improvement initiatives</li></ul> &nbsp;Qualifications<ul><li>Bachelor's degree in Accounting, Finance, or Business is a plus</li><li>0-2 years of relevant experience in Accounting, Collections, Credit, or related financial services roles</li><li>Fluency in English and German (additional languages are a plus)</li><li>Experience with ERPs (SAP experience is a plus)</li><li>Competent knowledge in Microsoft Office and/or Google Sheets</li><li>Ability to adapt to changing situations and willingness to learn</li><li>Strong time management and organizational skills</li><li>Excellent communication skills with a focus on customer relations</li><li>A proactive, solution-oriented approach to tasks</li></ul> Why Join Imerys?At Imerys, we believe in fostering a work environment where employees can thrive. By joining our team, you’ll have the opportunity to work in a supportive, innovative, and collaborative environment. We are committed to providing our employees with the tools and resources needed to succeed and grow in their careers.If you are passionate about collections, speak multiple languages, and want to be part of a leading global company, we want to hear from you!

Collections Specialist (German Speaker)

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call center agent

Aegean Airlines

collections specialist (german speaker)

Imerys