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Wavemaker Hospitality, the leading hotel company in Cyprus and Greece, is expanding its operations. We are looking for an experienced and talented individual as an&nbsp;Operations Manager&nbsp;to join the award-winning Atlantica Princess in Ialyssos, Rhodes island for the season 2026.Responsibilities<ul><li>Manage all aspects of hotel operations, including front desk, housekeeping, maintenance and food &amp; beverage services.</li><li>Lead, mentor, and develop a diverse staff team to deliver outstanding service.</li><li>Ensure compliance with health and safety regulations and hotel policies.</li><li>Optimize operational efficiency while maintaining budgetary guidelines.</li><li>Analyze guest feedback and implement improvements to enhance the guest experience.</li><li>Collaborate with marketing and sales teams to drive occupancy and revenue.</li><li>Monitor industry trends and competitor performance to identify growth opportunities.</li></ul>&nbsp;Requirements<ul><li>Minimum of 3 years of experience in a similar position</li><li>Food &amp; Beverage oriented and minimum 3 years of experience in this position</li><li>Bachelor’s degree in hospitality management or related field.</li><li>Strong leadership and interpersonal skills.</li><li>Ability to multitask in a fast-paced and dynamic environment</li><li>Proficiency in hotel management software and MS Office.</li><li>Excellent communication skills, both verbal and written</li></ul>&nbsp;Benefits<ul><li>Competitive salary and other benefits</li><li>Advanced opportunities for professional growth</li><li>Participation in educational programs</li><li>Diverse and multicultural environments</li><li>Professional skills development</li></ul>

Operations Manager

Atlantica Hotels &amp; Resorts, a member of Wavemaker Hospitality, is the Group’s largest hotel brand in Greece and Cyprus, managing over 40 properties across 10 destinations. With more than 45 years of experience, Atlantica Hotels &amp; Resorts is a prime example of innovation, offering a dynamic work environment. For the 2026 season, we seek an experienced and talented individual to join the award-winning&nbsp;Atlantica Belvedere 5*&nbsp;Hotel in&nbsp;Kos&nbsp;Island as a&nbsp;Guest Experience&nbsp;Manager.&nbsp;POSITION SUMMARY:A Guest Experience Manager is crucial in creating a positive and efficient guest experience. Effective communication, leadership skills, and attention to detail are essential for success in this role.Key job responsibilities:<ul><li>Is present at arrivals and departures.</li><li>Provides an upscale guest service experience to guests throughout their stay.</li><li>Ensures high repeater guests, VIP’s, elderly or women travelling alone and disabled guests receive special recognition and services.</li><li>Handles guest complaints (actively listens) in a timely and courteous manner. Reports major resolved and all unresolved incidents to the Operations Manager / Hotel Manager.</li><li>Works alongside other hotel departments to provide a top-notch experience for guests. Especially the Housekeeping and F&amp;B departments on matters related to arrival time and special requests.</li><li>Has excellent communication with Tour Operator representatives and cooperates with the front Office Manager on all matters affecting guest satisfaction.</li><li>Assists the F&amp;B department in the organisation of any Special Event. Assists guests in planning special occasion events, like proposals, candlelight dinners etc.</li><li>Conducts daily briefings and assigns tasks to Guest Experience team, based on the needs of the daily schedule and checks on the progress.</li><li>Fully aware of the hotel’s daily flow</li><li>Monitors daily enrolments in the Loyalty Program and assist in archiving the targets.</li><li>Handles guest correspondence, including pre-arrival email handling concerning guest requests</li><li>Coordinates weddings in hotels that do not have a designated wedding planner. Is responsible for the planning, correspondence, legal documentation, updating the wedding calendar.</li><li>Checks &amp; replies to reviews and messages on Online Platforms like, TripAdvisor, google, Holidaycheck, Facebook etc.</li><li>Cooperates with HQ Marketing Department and provides material regarding the promotion of the hotel through social media.</li><li>Has excellent knowledge of product specifications</li><li>Take every initiative within her/his responsibilities to ensure that guest’s satisfaction and company’s targets are always met.</li><li>Ensures compliance with health and quality standards as well as company’s policies</li><li>Understanding of all hotel management best practices and relevant laws and have relevant knowledge for implementation of the following systems: ISO 9001; 14001; 22000 &amp; 45001</li></ul>Requirements:<ul><li>Degree in Hospitality Management, Tourism, Business administration or related field is a plus</li><li>Fluency in both Greek and English is required. Additional language skills are a plus</li><li>Excellent knowledge of computer system used by the company, windows and internet facilities</li><li>3 years’ experience in the Hotel Industry in a luxury property, as a Guests Experience officer.&nbsp;</li><li>Excellent knowledge of intercompany software. Word, Excel, Microsoft office and the internet.</li><li>Customer service drive with outstanding communication ad active listening skills</li><li>Excellent problem solving and multitasking skills</li><li>Leadership skills along with the ability to motivate a team into high performance</li><li>Ability to work flexible hours</li><li>Good communication skills both spoken and written.</li><li>Excellent Management skills</li><li>Good organizational skills</li><li>Good promotional and selling skills</li><li>Sales and Marketing knowledge.</li><li>Understands and follows budgeting as directed by the company.</li><li>Excellent Supervision abilities</li><li>Any other matter related to the maximization of financial and quality results of his/her department.</li></ul>&nbsp;Benefits:<ul><li>Competitive salary and other benefits (as per local legislation)</li><li>Advanced opportunities for professional growth</li><li>Accommodation (if necessary) and board</li><li>Participation in educational programs</li><li>Diverse and multicultural environments</li><li>Professional skills development</li></ul>

Guest Experience Manager

Wavemaker Hospitality, the leading hotel company in Cyprus and Greece, is expanding its operations. We seek to employ the position of&nbsp;Risk and Compliance Lead&nbsp;in the islands of Rhodes and Crete for the season 2026.&nbsp;Position:&nbsp;Risk and Compliance Lead Locations:&nbsp;Crete (Heraklion) &amp; RhodesEducation Requirements &amp; Skills:<ul><li>University Diploma or Degree.</li><li>Fluent in English (spoken and written).</li><li>Previous hotel operations experience is an advantage.</li><li>Excellent communication, organizational, and analytical skills.</li><li>Strong attention to detail and ability to work independently.</li></ul>Experience, Qualifications &amp; Certification Requirements:<ul><li>Background in Food Technology, Biology, Chemical Engineering, or related fields.</li><li>Experience with management system implementation (ISO 9001, 22000, 14001,45001, Travelife ) is a plus.</li><li>Basic training in ISO 9001, 14001 &amp; 22000 management systems</li><li>Internal audit experience and strong auditing skills.</li><li>Good knowledge of Microsoft Office (Excel, Word, PowerPoint, Outlook).</li><li>Knowledge of local and international health, safety, and environmental regulations is advantageous.</li></ul>Key Responsibilities:<ul><li>Implement, monitor, and maintain Risk Management and Compliance programs across hotel operations.</li><li>Conduct regular audits to ensure adherence to company policies, processes and procedure, international and legal requirements.</li><li>Perform H&amp;S risk Assessment, identify potential risks and propose corrective actions or preventive measures.</li><li>Lead Food Safety, Health &amp; Safety, and Environmental Management initiatives within hotel based on group guidelines.</li><li>Prepare reports and presentations for management highlighting compliance status, risks, and mitigation plans.</li><li>Carry out daily and monthly duties as per Wavemaker Hospitality group procedures</li><li>Coordinate with hotel managers and staff to ensure consistent application of procedures.</li><li>Train staff on compliance, food safety, health and safety, emergency, and sustainability</li><li>Monitor and report on emerging industry regulations and trends to ensure company compliance.</li><li>Collaborate with cross-functional teams to improve processes and reduce risks.</li></ul>What We Offer:<ul><li>Comprehensive training on company processes and procedures.</li><li>Opportunity for professional growth and career development.</li><li>Secure employment with a stable company.</li><li>Pleasant and supportive work environment.</li><li>Continuous support and guidance throughout employment.</li><li>Accommodation (where applicable), competitive salary package, and benefits as per Greek legislation.</li></ul>Application Instructions:<ul><li>Only candidates meeting the above qualifications will be contacted.</li><li>All CVs will be treated with strict confidentiality.</li></ul>

Risk and Compliance Lead Crete 

Risk and Compliance Lead Rhodes 

AMOH, a Luxury Collection Resort, Rhodes by Marriott International, operated by Wavemaker Hospitality, a Group with 45 years of expertise in hospitality and a rich portfolio of brands with over 50 hotels, is a luxurious, rare, and captivating gem in one of the most extraordinary places in the world. A mythical resort on a private peninsula near the ancient town of Lindos in Rhodes. In this place shaped by myths and history, we are seeking individuals with a passion for growth.Become part of our dynamic team, contributing to the creation of refined experiences through authentic hospitality, the promotion of cultural heritage and the love for gastronomy.Position: Front Office Agent Location: AMOH Hotel Department: Rooms DivisionAbout the Role As a Front Office Agent, you will be the first point of contact for our guests, delivering warm, anticipatory, and personalised service in line with Marriott standards. You will ensure a seamless check-in and check-out experience, handle guest requests with professionalism, and represent the welcoming spirit of AMOH Hotel.Key Responsibilities<ul><li>Welcome guests and provide efficient, courteous check-in / check-out services</li><li>Handle room assignments, payments, and guest queries</li><li>Deliver personalised service and resolve issues promptly to ensure guest satisfaction</li><li>Coordinate with Housekeeping, Concierge, and other departments</li><li>Maintain accuracy in reservations and guest profiles</li><li>Follow Marriott brand standards in grooming, communication, and service delivery</li></ul>Requirements&nbsp;<ul><li>Previous experience in Front Office within a 4–5 star hotel preferred</li><li>Excellent communication skills in English (additional languages an advantage)</li><li>Customer-service mindset and positive attitude</li><li>Familiarity with PMS systems (Opera)</li><li>Ability to work in shifts, including weekends and holidays</li></ul>Benefits<ul><li>Accommodation (if necessary) and board.</li><li>Social insurance and other benefits according to Greek legislation.</li><li>Opportunities to participate in professional training and development programs.</li><li>Work in a multicultural and dynamic environment.</li><li>Excellent career advancement opportunities within the organization.</li></ul>

AMOH, a Luxury Collection Resort, Rhodes | Front Office Agent

AMOH, a Luxury Collection Resort, Rhodes by Marriott International, operated by Wavemaker Hospitality, a Group with 45 years of expertise in hospitality and a rich portfolio of brands with over 50 hotels, is a luxurious, rare, and captivating gem in one of the most extraordinary places in the world. A mythical resort on a private peninsula near the ancient town of Lindos in Rhodes. In this place shaped by myths and history, we are seeking individuals with a passion for growth.Become part of our dynamic team, contributing to the creation of refined experiences through authentic hospitality, the promotion of cultural heritage and the love for gastronomy.Position: At Your Service Agent Location: AMOH Hotel Department: Rooms DivisionAbout the Role As an At Your Service Agent, you will be responsible for managing all guest calls and requests with efficiency, courtesy, and genuine hospitality. Acting as the central point of contact, you ensure that every request is handled with accuracy and delivered in a timely manner according to Marriott service standards.Key Responsibilities<ul><li>Answer all internal and external calls in a professional and friendly manner</li><li>Process guest requests and coordinate with operational departments</li><li>Handle wake-up calls, guest inquiries, and complaints</li><li>Log, track, and follow up on all requests to completion</li><li>Provide accurate information about hotel services and local attractions</li><li>Uphold Marriott communication and service etiquette</li></ul>Requirements&nbsp;<ul><li>Previous customer service or call-center experience; hotel experience preferred</li><li>Excellent telephone etiquette and communication skills</li><li>Strong organisational skills and attention to detail</li><li>Ability to multitask in a fast-paced environment</li><li>Fluency in English; additional languages are a plus</li></ul>Benefits<ul><li>Accommodation (if necessary) and board.</li><li>Social insurance and other benefits according to Greek legislation.</li><li>Opportunities to participate in professional training and development programs.</li><li>Work in a multicultural and dynamic environment.</li><li>Excellent career advancement opportunities within the organization.</li></ul>

AMOH, a Luxury Collection Resort, Rhodes | At Your Service Agent

AMOH, a Luxury Collection Resort, Rhodes by Marriott International, operated by Wavemaker Hospitality, a Group with 45 years of expertise in hospitality and a rich portfolio of brands with over 50 hotels, is a luxurious, rare, and captivating gem in one of the most extraordinary places in the world. A mythical resort on a private peninsula near the ancient town of Lindos in Rhodes. In this place shaped by myths and history, we are seeking individuals with a passion for growth.Become part of our dynamic team, contributing to the creation of refined experiences through authentic hospitality, the promotion of cultural heritage and the love for gastronomy.Position: Bell Boy / BellmanLocation: AMOH Hotel Department: Guest ExperienceAbout the Role As a Bell Boy, you are responsible for delivering friendly, welcoming, and attentive service from the moment guests arrive. You will assist with luggage, transportation, and directional support, ensuring guests are guided smoothly through their AMOH Hotel experience.Key Responsibilities<ul><li>Welcome guests at the entrance and assist with luggage</li><li>Escort guests to their rooms and explain hotel services</li><li>Deliver messages, packages, and amenities</li><li>Handle transportation arrangements and assist with taxis, valet, or parking</li><li>Maintain the lobby area and ensure a clean, organised environment</li><li>Support Concierge and Front Office operations when needed</li></ul>Requirements<ul><li>Previous experience in a luxury hotel environment is an advantage</li><li>Positive attitude, strong customer service orientation</li><li>Professional grooming and communication skills</li><li>Physical ability to lift and move luggage</li><li>English language required; additional languages beneficial</li></ul>Benefits<ul><li>Accommodation (if necessary) and board.</li><li>Social insurance and other benefits according to Greek legislation.</li><li>Opportunities to participate in professional training and development programs.</li><li>Work in a multicultural and dynamic environment.</li><li>Excellent career advancement opportunities within the organization.</li></ul>

AMOH, a Luxury Collection Resort, Rhodes | Bellman

The Guest Experience colleague is responsible for delivering seamless, personalized, and exceptional service throughout the entire guest journey—pre-arrival, arrival, in-house, and post-stay. This role combines the responsibilities of guest communication, concierge services, call center management, reservations support, and in-person host duties. &nbsp;Guest Journey Management:&nbsp;<ul><li>Manage and support all stages of the guest journey: pre-arrival, arrival, in-house, and post-stay.&nbsp;</li><li>Send pre-arrival communication, gather guest preferences, prepare itineraries.&nbsp;</li><li>Organize warm welcomes and fond farewells.&nbsp;</li><li>Conduct in-room check-ins and collect preferences during the stay.&nbsp;</li><li>Ensure all guest expectations are met and exceeded.&nbsp;</li></ul>Call Center &amp; Communication Hub:&nbsp;<ul><li>Handle all incoming calls and emails promptly and professionally.&nbsp;</li><li>Support the operation of the guest messaging hub.&nbsp;</li><li>Manage communication between guests and departments using ALICE, Opera, OpenTable/SevenRooms, radio, phone, and email.&nbsp;</li></ul>Reservations &amp; Concierge Services:&nbsp;<ul><li>Manage dining reservations and book activities, spa, transfers, boats, helicopters, kids club, babysitting.&nbsp;</li><li>Coordinate amenities and special items with departments.&nbsp;</li><li>Provide recommendations for external services.&nbsp;</li></ul>Guest Relations &amp; Service Delivery:&nbsp;<ul><li>Provide immediate assistance with guest requests and deliver items or services directly to rooms.&nbsp;</li><li>Maintain high standards in performing host services such as welcome drink, wake-up service, in-room check-in, unpacking, aromatic bath, cigar service, etc.&nbsp;</li></ul>Operational Excellence:&nbsp;<ul><li>Maintain strong collaboration with all resort departments.&nbsp;</li><li>Use all required systems with proficiency.&nbsp;</li><li>Maintain knowledge of room categories, rates, amenities, schedules, events, VIP movements.&nbsp;</li><li>Record guest issues and ensure complaints are resolved.&nbsp;</li><li>Follow LQA &amp; Forbes service standards.&nbsp;</li></ul>&nbsp;Skills, Qualifications &amp; Requirements:&nbsp;<ul><li>Bachelor’s degree or High School Diploma.&nbsp;</li><li>Minimum 1–2 years’ experience in guest relations, concierge, contact center, or luxury service roles.&nbsp;</li><li>Strong English communication; additional languages beneficial.&nbsp;</li><li>Computer literacy: Opera, ALICE, MS Office, OpenTable/SevenRooms.&nbsp;</li><li>Ability to multitask and work under pressure.&nbsp;</li><li>Excellent grooming and customer service.&nbsp;</li></ul>

Guest Experience Agents, Season 2026 Opportunities | One&Only Aesthesis, Athens 18258

Team Leader, Housekeeping is responsible for maintaining the villas and surrounding areas to the highest standard, adhering to O&amp;O standards at all times, and ensuring the cleanliness / hygiene is followed at all times. Also must ensure that the arrivals villas met the arriving customer requirements and known preferences’.Key Duties and Responsibilities<ul><li>To maintain and enforce all standards and procedures for Housekeeping service.</li><li>Responsible for maintaining cleanliness to all assigned work areas.</li><li>Responsible to lead and assist assigned team.</li><li>Inspect villas daily, including departures, arrivals, occupied, VIP, ensuring that they have been cleaned to the highest level, all maintenance is reported and rectified, and standards are being adhered to.</li><li>Ensure supplies and stock levels are maintained in pantries.</li><li>Ensure the ability to maintain safe work practices.</li><li>Responsible for the overall cleanliness, replenishment, standards and maintenance of the entire villa for all arrival villas for their respective sections.</li><li>Guarantee that all the repeater arrival preferences are met when the villa is prepared.</li><li>Ensure that the task provided daily are executed to the expectation of O&amp;O Aesthesis standard</li></ul>Skills, Experience &amp; Educational Requirements<ul><li>Bachelor's degree</li><li>Minimum 2 years of experience in a similar position</li><li>Very good verbal and written command of the English language.</li><li>Excellent written and oral communication skills required.</li><li>Knowledge of safety procedures</li><li>Ability to work in a fast paced, stressful work environment</li><li>Ability to use word processing and spreadsheet software, and proprietary hotel software</li></ul>&nbsp;

Housekeeping Team Leaders, Season 2026 Opportunities | One&Only Aesthesis, Athens 18245

The purpose of this position is to run daily activities, reporting and operations of the Front Desk Department (such as check-in, credit limit, check-out, etc.). With experience in a high-quality luxury boutique hotel/resort guest services, the Front Desk Agent will offer the highest level of customer service. Front Desk Agent supports all property operations, ensuring that the highest levels of hospitality and service are provided. Front Desk Agent manages the flow of questions and directs guests within the lobby, as well as support the tracking and resolution of service issues. Key Duties and Responsibilities<ul><li>Encourage and build mutual trust, respect, and cooperation among team members.</li><li>Demonstrate appropriate behaviours.</li><li>Maintain a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.</li><li>Provide information to supervisors, co-workers, by telephone, in written form, e-mail, or in person.</li><li>Provide services for customer satisfaction and retention.</li><li>Support handling complaints, settling disputes, and resolving grievances and conflicts and reporting to manager, or otherwise negotiating with others.</li><li>Provide immediate assistance to guests.</li><li>Interact with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.</li><li>Record guest issues in the guest response tracking system.</li><li>Always follow LQA Standards related to FD operations.</li><li>Respect and maintain Forbes Standards.</li><li>Focus on guest satisfaction and focus on continuous improvement.</li><li>Analyse information and evaluate results in order to choose the best solution and solve problems.</li><li>Support day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers daily.</li><li>Ensure compliance with all policies, standards and procedures.</li><li>Participate and contribute in the discussion of the work that affects Front Desk department, discuss the ways of service improvement.</li><li>Support implementation of the upselling program, communicating and ensuring process.</li><li>Proceed with check-ins and check-outs.</li><li>Ensure that passports data collected at the check-in and guest registration is done.</li><li>Ensure due outs are done in a timely manner.</li><li>Be fully familiar with the room types, applicable rates, discount and rates structures and rate policies.</li><li>Provide necessary reports to Finance department when needed.</li><li>Credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval from the FOH Manager or Director of Rooms.</li><li>Ensure compliance with all policies, standards and procedures.</li><li>Maximum room occupancy and yield is ensured in line with the standards policy on rates.</li><li>Daily check of arrival list, making sure all rooms are assigned according to category booked and guest preferences.</li><li>Close communication is maintained with the Housekeeping department on check-outs, room moves, forecast occupancies.</li><li>All charges are correctly entered onto the guest’s folio and that this is always kept up to date.</li><li>The float, cash and credit card takings for the shift are balanced and the necessary cashier reports completed. Declares any overage or shortage on this report.</li><li>To be very meticulous in completing the daily checklist and check that it has been done during shift handover.</li><li>To assist with any other duties as required by the Director or another member of the management team.</li></ul>Education or Certification<ul><li>Minimum two years working in a luxury, or boutique hotel in Front Office department</li><li>Must be proficient in hospitality guest services and team development</li><li>Previous guest service and reservations experience preferred.</li><li>Excellent written and oral communication skills required, must be fluent in verbal and written English</li><li>Excellent computer and typing skills are required. Microsoft Office proficiency and Opera.</li><li>Excellent listening and comprehension skills required.</li></ul>

Front Office Agents, Season 2026 Opportunities | One&Only Aesthesis, Athens 17448

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