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Επιθυμούμε να εντάξουμε στο δυναμικό του ξενοδοχείου μας COSMOPOLITAN HOTEL 4*&nbsp;στη Ρόδο:ΚαμαριέρεςΑπαιτήσεις θέσης:<ul><li>Κάτοικος Ρόδου</li><li>Εμπειρία τουλάχιστον 2 ετών σε αντίστοιχη θέση</li><li>Ευχέρεια στην κίνηση</li><li>Ευχάριστη προσωπικότητα και ομαδικό πνεύμα</li><li>Συνέπεια και ορθή διαχείριση χρόνου</li></ul>&nbsp;Καθήκοντα και αρμοδιότητες:<ul><li>Εργασίες καθαριότητας και τακτοποίησης δωματίων / κοινόχρηστων χώρων</li><li>Ακολουθεί τις οδηγίες της προϊσταμένης</li><li>Συνεργάζεται αρμονικά με την ομάδα του housekeeping</li></ul>&nbsp;Προσφέρονται:<ul><li>Ικανοποιητικές αποδοχές</li><li>Συμμετοχή σε ομαδικό ασφαλιστήριο ζωής</li><li>Γεύματα εντός του ξενοδοχείου</li><li>Επαγγελματικό και ευχάριστο εργασιακό περιβάλλον</li><li>Συνεχής εκπαίδευση</li></ul>Οι ενδιαφερόμενοι καλούνται να υποβάλλουν την αίτησή τους για να έχουν την ευκαιρία να εργαστούν σε ένα ευχάριστο και υποστηρικτικό περιβάλλον, σε μία σταθερά αναπτυσσόμενη εταιρεία του ξενοδοχειακού κλάδου.Όλες οι υποβληθείσες αιτήσεις και πληροφορίες θα εξεταστούν υπό συνθήκες απόλυτης εχεμύθειας και σύμφωνα με τον Γενικό Κανονισμό Προστασίας Προσωπικών Δεδομένων (GDPR).

ΚΑΜΑΡΙΕΡΑ - COSMOPOLITAN 4*

As a Host, you will be responsible for managing the in-house and post-stay experiences for our guests. Your role is to ensure that every guest receives personalized, world-class service, and their needs and expectations are exceeded at every stage of their stay. You will be the face of the resort, greeting guests, managing their requests, and ensuring they have a seamless and memorable experience. Your knowledge of the resort, local attractions, and services will allow you to anticipate guest needs and provide recommendations, ensuring that every detail is taken care of.&nbsp;Key Duties and Responsibilities<ul><li>Provide exceptional service that exceeds guest expectations and fosters customer loyalty.</li><li>Build positive relationships with guests while maintaining a professional and attentive manner.</li><li>Anticipate guest needs and deliver immediate assistance when requested.</li><li>Ensure that all in-house guest requests are promptly met, maintaining a high level of satisfaction.</li><li>Coordinate and organize a warm welcome and a fond farewell for individual guests.</li><li>Communicate guest arrivals, preferences, and special requests to relevant departments.</li><li>Collect guest preferences throughout their stay and tailor experiences accordingly.</li><li>Demonstrate exemplary conduct, maintaining high grooming standards.</li><li>Cooperate with other departments to ensure seamless and efficient operations.</li><li>Ensure your work area is always clean and maintained to the highest standards.</li><li>Assist with any additional duties as directed by the Guest Relations/Hosts Team Leader or management. &nbsp;</li></ul>Skills, Qualifications, and Requirements<ul><li>Minimum of 2 years' experience as a Butler, Receptionist, or Guest Relations agent in a five-star hospitality environment.</li><li>Excellent command of the English language (additional languages are a plus).</li><li>Proficient in computer programs, including MS Office, Excel, and Opera.</li><li>Ability to work well under pressure and handle multiple tasks simultaneously.</li><li>Strong organizational and communication skills.</li><li>Business or Management qualifications are desirable. &nbsp;</li></ul>What We Offer<ul><li>Competitive salary and benefits.</li><li>Comprehensive training and development opportunities.</li><li>40-hour workweek on a rotating schedule, with 2 days off per week.</li><li>Complimentary staff meals during shifts.</li><li>Private health insurance and prepaid bonus card.</li><li>Special discounts at partnered businesses.</li><li>An exciting work environment in one of the world’s most exclusive destinations.</li></ul>

Host | One&Only Aesthesis Athens (7561)

Guest focused Resort Manager who will be assisting the GM by overseeing the daily management and providing strategic direction of the operations. Planning and supervising the activities of an extensive and diverse workforce to ensure the smooth and profitable running of business and to enhance customer dedication and expand clientele by strengthening the Resort reputation and the guest experience. The successful candidate would be required to ensure the Resort continually exceeds guest expectations and establishes an environment that motivates colleagues and that helps for their development and growth. Needs to ensure compliance with licensing laws, health, hygiene and safety and other statutory regulations.Key Duties and Responsibilities • &nbsp; &nbsp; Communicate with guests and engage them (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.) • &nbsp; &nbsp;To oversee the daily operations of the resort as well as provide strategic direction and clear objectives for (F&amp;B service and culinary, Events, Rooms &amp; Activities, SPA, Engineering, Securit) • &nbsp; &nbsp;Plan activities and allocate responsibilities, supervising an extensive large workforce to ensure the smooth and profitable running of business and achieve the most efficient operating model • &nbsp; &nbsp;Work Closely with Marketing &amp; Sales to develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services • &nbsp; &nbsp;Deal with maintenance issues, equipment, renovations, manning etc. • &nbsp; &nbsp;Collaborate with partners and ensure the best are selected to work with. • &nbsp; &nbsp;Inspect facilities regularly and enforce strict compliance with health and safety standards • &nbsp; &nbsp;Work closely with the quality management department. • &nbsp; &nbsp;Ensure updated processes and procedures are implemented and applied to guarantee compliance. • &nbsp; &nbsp;Ensure quality and service standards are well understood and applied by all colleagues &amp; leaders, set and follow high targets and support the team for achieving them. • &nbsp; &nbsp;Ensure learning &amp; development plans are set and followed for the operational teams • &nbsp; &nbsp;Set Colleagues Engagement action plans and follow to ensure satisfaction, loyalty and dedication of the teams. • &nbsp; &nbsp;Serve as the primary point of contact for guests, ensuring seamless coordination and operational efficiency across all resort departments to deliver an exceptional guest experience. • &nbsp; &nbsp;Conduct regular reviews of operational efficiency and implement Standard Operating Procedures (SOPs) in identified areas of improvement to drive service excellence and optimize performance outcomes&nbsp;Skills, Experience &amp; Educational Requirements&nbsp; • &nbsp; &nbsp;Bachelor's degree, Master’s degree will be an asseet • &nbsp; &nbsp;Experience as Hotel Manager or relevant senior leadership role, minimum of 5 years • &nbsp; &nbsp;International working experience required, in luxury properties with brand standards • &nbsp; &nbsp;Strong background in F&amp;B plus experience in hotel operations. • &nbsp; &nbsp;Strong leadership abilities • &nbsp; &nbsp;Excellent communication and interpersonal skills • &nbsp; &nbsp;Fluency in English, proficiency in other languages would be an advantage&nbsp; • &nbsp; &nbsp;Outstanding aptitude in decision making and problem solving • &nbsp; &nbsp;A business mindset: strong in planning &amp; organizing &amp; analysing figures and market, with a strong financial acumen

Resort Manager | One&Only Aesthesis, Athens (16315)

The purpose of this position is to run daily activities, reporting and operations of the Front Desk Department (such as check-in, credit limit, check-out, etc.). With experience in a high-quality luxury boutique hotel/resort guest services, the Front Desk Agent will offer the highest level of customer service. Front Desk Agent supports all property operations, ensuring that the highest levels of hospitality and service are provided. Front Desk Agent manages the flow of questions and directs guests within the lobby, as well as support the tracking and resolution of service issues. The position is seasonal.&nbsp;Key Duties and Responsibilities<ul><li>Support day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers daily.</li><li>Ensure compliance with all policies, standards and procedures.</li><li>Proceed with check-ins and check-outs.</li><li>Daily check of arrival list, making sure all rooms are assigned according to category booked and guest preferences.</li><li>The float, cash and credit card takings for the shift are balanced and the necessary cashier reports completed. Declares any overage or shortage on this report.</li><li>Support handling complaints, settling disputes, and resolving grievances and conflicts and reporting to manager, or otherwise negotiating with others.</li><li>Provide immediate assistance to guests.</li><li>Interact with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.</li><li>Respect and maintain Forbes Standards.</li><li>To assist with any other duties as required by the Director or another member of the management team.</li></ul> Skills, Experience &amp; Educational Requirements<ul><li>Minimum two years working in a luxury resort in Front Office department</li><li>Must be proficient in hospitality guest services and team development</li><li>Previous guest service and reservations experience preferred.</li><li>Excellent written and oral communication skills required, must be fluent in verbal and written English</li><li>Excellent computer and typing skills are required. Microsoft Office proficiency and Opera.</li><li>Excellent listening and comprehension skills required.</li></ul>&nbsp;Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Guest Services Agent, One&Only Aesthesis Athens (6702)

Housekeeping Operations &amp; Compliance<ul><li>Oversee daily housekeeping operations, ensuring all guest rooms and public areas meet&nbsp;Forbes 5-star standards&nbsp;and the highest level of cleanliness.</li><li>Implement and monitor&nbsp;HACCP (Hazard Analysis and Critical Control Points)&nbsp;procedures to maintain a hygienic and safe environment.</li><li>Ensure compliance with all health, safety, and sanitation regulations, conducting regular audits and inspections.</li><li>Maintain linen inventory, ensuring&nbsp;par levels&nbsp;are met and quality standards are upheld.</li><li>Organize and supervise&nbsp;special cleaning schedules&nbsp;(deep cleaning, marble care, carpet treatment, pest control, etc.).</li><li>Oversee lost and found procedures, key control, and emergency response protocols.</li><li>Monitor and promptly address maintenance issues, collaborating with relevant departments.</li></ul>Personnel Management &amp; Training<ul><li>Lead, train, and develop a motivated housekeeping team, fostering a&nbsp;culture of excellence and attention to detail.</li><li>Conduct regular performance appraisals, coaching, and mentoring of staff.</li><li>Ensure all housekeeping employees adhere to&nbsp;Forbes service standards, grooming policies, and professional conduct.</li><li>Coordinate staff schedules and leave planning to ensure optimal team coverage.</li><li>Implement structured&nbsp;training programs&nbsp;on cleaning techniques, safety procedures, guest service etiquette, and HACCP compliance.</li><li>Encourage a positive and productive work environment, inspiring teamwork and high morale.</li></ul>Administration &amp; Financial Oversight<ul><li>Assist in budgeting and forecasting, ensuring labor and operational expenses align with financial goals.</li><li>Monitor and control housekeeping costs, ensuring cost-effective use of supplies while maintaining quality.</li><li>Prepare and submit accurate&nbsp;inventory reports, stock requisitions, and operational reports&nbsp;to the Executive Housekeeper.</li><li>Identify and analyze discrepancies in stock levels and recommend corrective actions.</li><li>&nbsp;</li></ul>Skills, Qualifications and Requirements<ul><li>Bachelor's degree</li><li>Minimum 4 years of experience in a similar position</li><li>Very good verbal and written command of the English language.</li><li>Excellent written and oral communication skills required.</li><li>Basic computer skills and knowledge on Word, Excel and Opera</li><li>Must have basic accounting skills</li><li>Knowledge of safety procedures</li><li>Ability to work in a fast paced, stressful work environment</li><li>&nbsp;</li></ul>What we Offer:&nbsp;<ul><li>A dynamic and collaborative work environment in a world-class luxury resort.</li><li>Career growth opportunities within One&amp;Only Resorts.</li><li>Continuous training and professional development.</li><li>Competitive salary and benefits package.</li><li>Private health insurance.</li><li>Exclusive discounts at partner businesses.</li></ul>

Housekeeping Manager | One&Only Aesthesis, Athens (15510)

The Connectivity Agents manages efficiently any internal and external calls and emails, as well as acts as a point of liaison between the guests and any other departments of the resort (FO, Hosts, restaurants, housekeeping, maintenance, SPA, activities etc.). They take and enter all guests’ requests and proficiently communicates to the proper departments by radio, ALICE, phone, or email, and monitors the request until proper completion.The Connectivity Agent plays a major role in the pre-arrival journey of our guests by being the main contact with the guest, creating any itinerary and making all reservations and booking as per guest’s request according to One&amp;Only Brand standard.Finally, Connectivity Agents have a high sense of customer service and communication, fluent in English (written and spoken), and know how to work under pressure. The use of computer, including Microsoft Office products and systems, seven rooms/Open Table, ALICE, SAGA as well as the ability to write with high speed and in a professional manner is highly required.Key Responsibilities:Call Center Management:<ul><li>Handle all incoming calls to the resort’s call center, providing prompt, professional, and courteous assistance to guests and potential visitors.</li><li>Coordinate with various resort departments to ensure accurate and up-to-date information is provided to guests.</li><li>Supporting with the oparation of the guest messaging HUB</li></ul>Restaurant Reservations:<ul><li>Manage restaurant reservations over the phone and via email for external guests, in-house guests, and last-minute requests.</li><li>Confirm reservation details, including date, time, party size, and special requests or dietary restrictions.</li><li>Liaise with restaurant staff to ensure reservations are accurately recorded and special requests are met.</li></ul>Pre-Arrival Communication &amp; Concierge Arrangements:<ul><li>Send pre-arrival emails to guests, confirming booking details and providing information on available services and activities.</li><li>Update relevant systems with guest preferences, allergies, estimated time of arrival, and other pertinent information.</li><li>Coordinate with purchasing to ensure requested items (e.g., baby jumpers, baby food, potty, etc.) are ordered and provided on time.</li><li>Handle transfer requests and book activities, dining, boats, helicopters, special amenities, spa appointments, tennis sessions, kids club enrollment, babysitting services, and other special requests.</li><li>Provide recommendations and make arrangements for services outside the hotel, such as barber shops, shisha, boxing equipment, etc.</li><li>Follow up with guests to confirm estimated time of arrival and in-room guest sharing.</li></ul>Special Event Coordination:<ul><li>Collaborate with the culinary, F&amp;B, and host teams to facilitate special events such as wedding proposals, birthday parties, and private dinners.</li><li>Ensure all event details are meticulously planned and executed to deliver memorable guest experiences.</li></ul>Mailbox Monitoring:<ul><li>Monitor and manage five shared mailboxes, ensuring timely responses to all guest inquiries and requests.</li><li>Prioritize and organize email correspondence to maintain efficient communication.</li></ul>VIP Member Bookings:<ul><li>Manage and coordinate bookings for over 91 VIP members within the resort.</li></ul>Operational Duties:<ul><li>Provide administrative support to Hosts, Sales, Marketing, Events, and Accounting departments as needed.</li><li>Know how to use ALICE systems, GMH ReviewPro, OPERA, seven room/OpenTable and SAGA perfectly to ensure a smooth operation and effective communication</li><li>Carefully read the handover to verify pending tasks from previous day and/or shift and to follow up accordingly</li><li>Know how to use ALICE systems, GMH ReviewPro, OPERA, seven room/OpenTable and SAGA perfectly to ensure a smooth operation and effective communication</li><li>Have a full knowledge of room categories, rates, locations, activities, amenities on property and their respective schedules</li><li>Have a complete knowledge of the groups in house, pre and post arrival of groups, functions, and events within the resort or elsewhere, to keep the guests informed</li><li>Gain a comprehensive understanding of all outlets, opening hours, menus, amenities, activities</li><li>Always keep an attitude of cooperation and collaboration to ensure the development of the objectives of the hotel and the company and as well as guest’s satisfaction</li><li>Have a complete knowledge on all food and beverage products available for room delivery</li><li>Maintain excellent communication between the Connectivity Center and the rest of the departments to ensure the regular update of the information</li><li>Modify and communicate the most up-to-date extensions, direct numbers, and fax numbers</li><li>Adhere to the tasks delegated by Supervisor / Manager</li><li>Observing proper and professional email and telephone etiquette</li><li>Effective in complaint handling and problem resolution</li></ul>&nbsp;Skills, Qualifications &amp; Requirements• High School Diploma• Minimum of 1 year experience with in contact centre or similar field• Good knowledge of English. Additional language skills will be advantageous.• Must be computer literate, knowledge of MS Office, Excel and Opera is essential.• General good etiquette and very good communication skills.• Able to work flexible hours including overnight shifts&nbsp; What We Offer•&nbsp;&nbsp;&nbsp;A dynamic and collaborative work environment in a world-class luxury resort.•&nbsp;&nbsp;&nbsp;Career growth opportunities within One&amp;Only Resorts.•&nbsp;&nbsp;&nbsp;Continuous training and professional development.•&nbsp;&nbsp;&nbsp;Competitive salary and benefits package.•&nbsp;&nbsp;&nbsp;Private health insurance.•&nbsp;&nbsp;&nbsp;Exclusive discounts at partner businesses.

Agent, Communications | One&Only Aesthesis (15489)

To do the End of Day, close and back up the computer network data. Balance all the Revenue/Income Accounts and audit for accuracy of the Opera Front Office, Micros point of sales, call accounting and/or other Income generating computer systems. To print out daily Manager’s Report and distributes or sends it by local e-mail only to the authorized recipients.&nbsp;Key Duties and Responsibilities<ul><li>Maintain high visibility in public areas during peak times;</li><li>Collect guest preferences during guest’s stay, communicate to appropriate departments and act accordingly;</li><li>Emphasize guest satisfaction during all departmental meetings and focuses on continuous improvement;</li><li>Participate, as needed, in the investigation of employee and guest accidents;</li><li>Record guest issues in the guest response tracking system;</li><li>Support handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others;</li><li>Making sure all guests’ complaints are followed up and discussed during the daily meeting within the Team;</li><li>Interact with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction;</li><li>Always seek opportunities to improve client service;</li><li>Always demonstrate effective and appropriate interaction with clients whilst maintaining a professional approach and image.</li><li>Understanding employee positions well enough to perform duties in employees' absence;</li><li>Empower employees to provide excellent customer service;</li><li>To assist with any other duties as required by the line manager or another member of the management team.</li><li>Ensure compliance with all policies, standards and procedures;</li><li>Cooperation with other hotel departments to make sure the work is planned and organized efficiently;</li><li>Maintain a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property;</li><li>Participate in the discussion of the work that affects Front Office, discuss the ways of service improvement;</li><li>Attending internal hotel meetings, presenting Front Office department;</li><li>Provide necessary reports to Finance department when needed;</li><li>Cooperate with 3rd party companies in terms of arrangements for guests and improving of level of service provided;</li><li>Credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval from the FOH Manager or Director of Rooms;</li><li>Cover night Front Office shifts when required;</li><li>Perform Front Desk/Guest Relations/Guest Services/Butler duties in high demand times;</li><li>To be in charge of Front Office in absence of Front of House Managers</li><li>Understand and implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.;</li><li>Understand and comply with security, health and safety policies and procedures of the hotel.</li></ul>&nbsp;Skills, Education or Certification<ul><li>Minimum two years working in a luxury, 5-star hotel as a Front Office/Assistant Front Office Manager</li><li>Excellent knowledge of Opera and Ms Office</li><li>Excellent knowledge of night closing procedures</li><li>Must be fluent in verbal and written English.</li><li>Must be proficient in hospitality revenue management, guest services and team development</li><li>Previous work in customer service and FoH experience preferred.</li><li>Excellent written and verbal communication skills required.</li><li>Strong leadership skills and interpersonal communication skills.</li><li>Excellent listening and comprehension skills required.</li></ul>&nbsp;Skills, Experience &amp; Educational Requirements<ul><li>Hospitality Management Degree</li><li>Excellent knowledge of Enhlish</li><li>Knowledge in OPERA/MICROS</li><li>Advance Knowledge in Microsoft Excel</li><li>Minimum one year experience in a luxury resort/hotel</li><li>&nbsp;</li></ul>&nbsp;Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Night Auditor, One&Only Aesthesis, Athens (7686)

Requirements:<ul><li>Previous experience in a similar position.</li><li>Excellent knowledge of the English language</li><li>Knowledge of the German language is desirable</li><li>Professional appearance and demeanor</li><li>Commitment to customer service</li><li>Very good communication skills</li></ul>

Receptionist

Seeking to offer our guests the experience of the famed Greek hospitality, at&nbsp;Doryssa Hotels &amp; Resorts&nbsp;we have identified that a huge part of that experience has to do with our people.For this reason, we consider our personnel our most valuable asset. We invest in the people of our teams and cultivate fruitful working relations that, in some cases, count as many as three decades, something which we consider a huge success. As we continue to grow, we are constantly on the lookout for hospitality professionals who are motivated and inspired to contribute in turning people’s holiday dreams into holiday realities.Join our team! If you are passionate about hospitality and have a genuine interest in making guests’ vacation time an unforgettable one, then we will be thrilled to hear from you.Job description&nbsp;As a&nbsp;Guest Relations Agent&nbsp;your responsibilities include:<ul><li>Providing guests with a memorable experience</li><li>Handling guest interactions and special requests with the highest level of customer service and in a timely manner</li><li>Building a rapport with guests and colleagues</li><li>Providing information about the hotel facilities programs and services</li><li>Providing personalized customer service</li><li>Addressing and escalating customer complaints</li></ul>To be successful, we are looking for the following:<ul><li>Experience in a lifestyle brand</li><li>Work well in a team</li><li>Excellent communication skills</li><li>Fluent in English and Greek</li><li>Experience with PMS system</li><li>Knows how to leave lasting impressions</li><li>Passionate about hospitality with an energetic and polite personality</li></ul>&nbsp;We offer a seasonal contract in a pleasant working environment, accommodation and meals, as well as a competitive salary package.

Guest Relations Agent

As a&nbsp;Front Office Agent&nbsp;your responsibilities include:<ul><li>Assisting guests with check in and check out process</li><li>Handling guest interactions and special requests with the highest level of customer service and in a timely manner</li><li>Maintaining a balanced bank</li><li>Making reservations changes and cancellations on behalf of the reservations team</li><li>Answering guest calls and handle</li><li>Providing personalized customer service</li><li>Problem Resolution</li></ul>To be successful, we are looking for the following:<ul><li>Experience in a lifestyle brand</li><li>Work well in a team</li><li>Excellent communication skills</li><li>Fluent in English and Greek</li><li>Experience with PMS system</li><li>Knows how to leave lasting impressions</li><li>Passionate about hospitality with an energetic and polite personality</li></ul>&nbsp;We offer a seasonal contract in a pleasant working environment, accommodation and meals, as well as a competitive salary package.&nbsp;Get in touch! Send your CV:hr@doryssa.gr

Front Office Agent

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