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To gather information technology and computer systems to support performance optimization, availability, and smooth operation of users.To respond to a broad range of service requests for support by providing information to fulfil requests or enable resolution, providing first-line investigation and diagnosis, and promptly allocating unresolved issues as appropriate.To assist with the development standards, and apply these to track, monitor, report, resolve, or escalate issues; contribute to the creation of support documentation.To deliver high-quality support, owning support requests and managing them to a successful outcome for the customer, while maintaining an enthusiastic and professional manner.To efficiently communicate information to optimize hotel procedures, follow company procedures and standards, and provide advice to users on systems, products, and services available to them.This role is guest-facing, so a high degree of friendly customer service is expected toward both guests and internal users.What will you bring?Minimum of 2 years of experience in an IT Helpdesk or technical support role.Degree in Information technology.MS Office 365, MS Teams (Essential) , Windows 10, Windows Server (Essential), Mobile OS, WiFi.Advanced English is required.Experience in ticketing Softwrare and knowledge of hospitality software and business will be a plus.Certification and previous experience in Networking and experience in virtualization technologies will be a plus.What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.Grow&nbsp;Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration packagePrivate health insuranceFlexible working model

IT Helpdesk Officer

Stakeholder Collaboration: Partner with Finance teams and business stakeholders to collect and analyze financial data.Financial Reporting: Support month-end reporting, review costs, identify issues early&nbsp;and keep everything on track.Management Accounts: Prepare accurate P&amp;L, Balance Sheet and Cash Flow reports across entities and the group.Ad-hoc Analysis: Deliver ad-hoc financial insights that help guide strategic decisions.Data Governance: Manage the chart of accounts, cost centers and reporting structures for accuracy and compliance.Process Improvement: Drive process improvement and automation projects using tools like Power Query, Power Automate and AI.What will you bring?Degree in Accounting, Finance, or Business Administration (CIMA, ACCA or CPA is a plus).3–5 years of experience in management accounting, financial analysis or Big 4.Strong analytical mindset and solid accounting knowledge.Excellent communication in Greek and English (Spanish is a plus).Confident with MS Office and accounting systems (ideally Entersoft).Curious about automation, data tools and AI in finance.What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.Grow&nbsp;Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration packagePrivate health insuranceFlexible working model

Management Accountant Specialist (Data Analysis & Transformation Focus)

Developing Operations Induction Training Content, in partnership with the respective Resorts’ management teams and other internal contributors, and updating training content according to new standards, trends, new services, and innovative training methods.Actively contributing to the Ops Knowledge Library Project, producing or editing content in partnership with external providers.Conducting research and proposing External Training Providers/programs according to the annual Training Need Analysis process and participating in producing and proposing an efficient annual training plan per Resort.Organizing and facilitating online or live training sessions, participating in Task Force teams and Pre-Opening Induction Training, and maintaining participation/attendance/evaluation records, as well as the overall administration of Learning &amp; Development activities.Contributing to other People Experience programs by participating, following up, and supporting Internal Communication campaigns, Performance Management Alignment System, and Employee Events.Processing general administrative and clerical duties to support the People Experience Department, raising Purchase Order requests in line with the Group's purchasing policy, and following up where appropriate.What will you bring?Bachelor’s degree in business administration, Hospitality, Tourism, or other related disciplines; Train the Trainer/Adult Education certification or Instructional Design knowledge will be a plus.At least 3 years of operational experience in the field of interest (F.O., F&amp;B, etc.), with at least 1 year in a supervisory/managerial position.Excellent communication and presentation skills, organized, and detail oriented.Excellent technology skills (Microsoft 365 apps, online platforms, and learning tools administration).Excellent command of Greek &amp; English languages (spoken &amp; written).&nbsp;Efficiency in Spanish language (spoken &amp; written) will be a plus.Ability to travel to other properties.&nbsp;What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.Grow&nbsp;Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration package.Private health insuranceFlexible working model

Operations Learning & Development Specialist

Photo &amp; Video Content Creation Independently or collaboratively plan and execute shoots based on creative briefs for both Sani and Ikos. Capture and produce content for property launches, offering depictions, and ad hoc needs. Adapt footage quickly for social-first formats.Content Production &amp; Direction Develop visual guides, moodboards, and scripts to steer brand-aligned productions. Lead or support the full production process, from pre-production planning to on-site execution, ensuring visual storytelling aligns with brand values.Editing &amp; Post-Production Oversee post-production workflows, guide editors, and ensure high-quality delivery. Handle editing, color correction, sound design, and motion graphics as needed. Guarantee that all content meets brand standards, technical specifications, and delivery timelines.Technical Workflow &amp; Asset Management Manage backups, exports, and delivery of all content. Organize and archive visual assets in a structured way for easy reuse. Provide first-line editorial and technical support in post-production.Brand Consistency Ensure visual assets strictly follow brand guidelines. Distribute creative toolkits and materials to internal teams and external partners. Maintain quality and consistency across all output.Creative Insight &amp; Trend Monitoring Stay up to date on visual trends and competitor activity. Share relevant insights with the Creative Director to continuously elevate the team’s creative performance.What will you bring?Educational Background Degree in Visual Arts or a related field.Professional Experience 3–4 years of experience in a similar role, ideally within the tourism or hospitality sector, a creative/digital agency, or another relevant environment.Creative Software Proficiency Strong knowledge of Adobe Creative Suite, including Photoshop, Premiere Pro, After Effects, Illustrator and InDesign.Production &amp; Direction Skills Hands-on experience in directing, filming, and editing photo and video content.Technical Expertise Familiarity with Asset Management software; HTML knowledge is considered a plus.Language Skills Fluency in English, both written and spoken.What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.Grow&nbsp;Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration package.Private health insuranceFlexible working model

Production & Editing Specialist

Revenue Management Strategies: Support in the implementation of the overall revenue management strategies within the defined portfolio. Evaluate and support the RMs in the daily decisions to optimize the hotel revenue. Decisions in terms of pricing, inventory management and distribution channels. Provide aid in ensuring that recommendations are implemented in the reservations and hotel teams, and that systems are updated accordingly. Utilising the Revenue Management System and Benchmarking tools to evaluate pricing and inventory recommendations to achieve the best optimization for the properties in the portfolio. Create, together with the RMs, hotel individual strategies with the goal of boosting revenue streams and maximizing KPI results. Support in ensuring that revenue management systems and tools are properly implemented and maintained. Check that planning and pricing is up to date for at least the next 365 days. Analyze the results monthly, by day of week, day type, segments and by comparison with competitors. Ensure rate parity with third parties and maximize distribution health.Benchmarking &amp; Competitor Analysis: Analyses competitors in terms of content, pricing and strategy. Analyses market share data with the goal of performing above the properties CompSet &amp; market. Analyse the hotel’s results and performance (Occupancy, ADR &amp; RevPAR) and provide actionable feedback to Revenue Managers.Forecast and Budget: Support in the creation and amendments of short- and long-term revenue forecasts identifying areas of opportunity and strategies to improve revenue and overall profitability. Help construct an accurate and dynamic forecast for the future dates (by room revenue, segment and day) based on the RM referenced systems and daily monitoring of the data (OTB, Pick-up trends, STLY performance, calendar events, etc.) Support annual budget recommendations for each of the properties in the portfolio.Reports &amp; Meetings: Support in preparing daily, weekly and monthly reports and hold weekly and monthly meetings according to the needs of the hotel and the operations team. Analyses special event periods with the goal of improving results for future events. Attend (based on needs) weekly and bi-weekly meetings with Sales, Reservations, Marketing, Operations and Data Analytics teams to align the Revenue Management strategies across all impacted departments and stakeholders.Communication: Be an ambassador to the brand and communicate the “RM Culture” throughout the whole organization, establishing and nourishing relationships with all stakeholders. On-going and open communication with the Revenue Manager in light of improving the processes and team dynamics.General Support &amp; Optimization: Support in the implementation and execution of strategies, maintenance of systems and alignment of RM objectives across all departments to achieve maximum revenue optimization across the portfolio.What will you bring?Education: Minimum Undergraduate Degree in Hospitality, Business, Economics or related field (MSc or specific Revenue Management background preferred).Experience: Preferred internship in Revenue Management field or completed RM official certification. Experience with any RMS and Hotel Systems a plus however not a requirement (Duetto, Lighthouse, TravelClick, CoStar, Opera PMS, Power BI).Development &amp; Learning: Willingness to learn and develop into the Revenue Manager position.Skills – Analytical &amp; Results-Oriented: Strong analytical capabilities, result oriented and proactive.Skills – Communication &amp; Relationship Building: Strong sense of building and nourishing relationships with strong communication skills. Fluent in English.Technical Skills: Excel medium-advanced user (formulae, pivot table building).What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.Grow&nbsp;Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration packagePrivate health insuranceFlexible working model

Revenue Specialist

Reservation Processing: Handle reservations across various channels, maintaining accurate records in the Opera Property Management SystemRate and Package Knowledge: Possess thorough understanding of room types, rates, and packages to support the commercial strategy set by revenue managementCommunication and CRM Management: Manage daily communications, maintain files, and create quotations and confirmations using CRM systemsFront Desk Liaison: Coordinate with front desk staff to relay reservation details and manage cancellations or modificationsRate Monitoring and Forecasting: Conduct daily rate checks, monitor room availability, and assist in forecasting room revenue and occupancyCustomer Service Excellence: Provide exceptional customer service, including local recommendations and guidance, while adhering to operational standardsWhat will you bring?Previous experience in reservations or front office, ideally within the Tourism/Hospitality or Luxury industryFluency in French&nbsp;and EnglishA degree or diploma in Tourism or Hospitality is beneficialFamiliarity with Hospitality Software (Opera, Fidelio, Protel, Ermis, etc.) is advantageousExcellent verbal and written communication abilities, particularly in customer-facing scenariosFlexible and adaptableWhat we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.Grow&nbsp;Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration package.Private health insuranceFlexible working model

Rooms Reservation Agent

Sales Strategy Development: Support department development strategy and its implementation. Identify target markets and potential clients to grow the resort’s customer base.Client Relationship Management: Performs general office duties to support S&amp;M (e.g. filing, sending emails, typing). Build and maintain strong relationships with existing and prospective clients and B2B including travel agents, corporate accounts, and individual guests. Provide exceptional customer service to enhance client satisfaction and loyalty (B2B &amp; B2C). Support the DOS/SM during the contracting cycle. Distributes special offers, price lists and promotional materials to the trade as instructed.Sales Presentations: Performs hotel site inspections or host fam trips with partners/clients as needed. Collaborate within Sani/Ikos Group presentations and site visits for potential clients, showcasing the resort's facilities and services. Attend hotel and industry related functions and tradeshows when required. Prepare customized proposals and contracts based on client needs and load contacts and sales call reports into CRM.Market Research: Provide feedback to management on market demands and guest preferences.Collaboration: Work closely with the marketing team to support promotional materials and campaigns. Collaborate with other departments to ensure seamless service delivery to clients.Reporting: Submits invoices in ERP, upload contracts and other documents in SharePoint. Maintain accurate records of sales activities and client interactions. Prepare regular reports on sales performance and forecasts for management.What will you bring?Education: University degree in Hospitality Business Administration, Economics, Communications, Marketing, or a related field (preferred).Experience: 2–3 years of proven experience in similar position.Technical Skills: Excellent knowledge of MS Office.Technical Skills: Excellent knowledge of Opera.Languages: Proficiency in English.Languages: Proficiency in German.What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.Grow&nbsp;Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration packagePrivate health insuranceFlexible working model

Sales Executive DACH market

Support Finance department in the transition from traditional reporting tools (Excel &amp; PowerPoint) to the CPM system, by collecting, uploading, and validating financial and non-financial historical/forecasted data in the system to ensure accuracy and timeliness, ensuring data consistency across the platform and collaborating with other functions to resolve discrepancies.Corporate Performance Management Tool Administration, undergoing training to certify in CCH Tagetik (CPM system), taking ownership of administering the tool including managing the data model, monitoring system performance, troubleshooting and resolving issues, and acting as a liaison with the software provider for technical support and updates.User Training &amp; Support in the CPM system, acting as system evangelist by providing ongoing support, troubleshooting, and guidance to users, developing and maintaining user guides, training materials and FAQs, and conducting training sessions to ensure proper usage and understanding of the tool’s functionalities.System Integration &amp; Improvements by working closely with IT/Data teams to integrate the performance tool with other enterprise systems (e.g., ERP, CRM, BI tools), identifying opportunities for process improvement and recommending enhancements, and collaborating with external vendors to implement upgrades, patches, and new features.Financial Reporting &amp; Data Analysis, utilizing advanced Excel Power Query and SQL skills to convert existing planning models into the CPM system, creating insightful reports and dashboards related to financial performance, forecasts, and other business-critical metrics, and ensuring the integrity and accuracy of data used in reports and dashboards.Cross-functional Collaboration &amp; Continuous Improvement by partnering with stakeholders from various departments to understand reporting needs and deliver value through the CPM tool, while continuously seeking feedback from users to drive system enhancements and improve overall user experience.What will you bring?Education: Bachelor’s degree in Information Systems, Business Administration, Data Analytics, or a related field. Postgraduate degree in a related field (nice to have).Experience in Data &amp; Reporting: Minimum 5 years of experience in data modelling, ideally in Finance. Experience with data analysis, performance reporting, and corporate KPI tracking.Experience with Systems &amp; Tools: Experience administering ERP/CPM tools (CCH Tagetik is considered an asset). Experience with system integration is a plus.Technical Skills: Strong understanding of data modeling, data integrity, and performance metrics. Advanced knowledge of SQL, Excel, and other data processing/visualization tools (Power BI is a plus).Communication &amp; Problem Solving: Excellent communication skills, both written and verbal, to explain technical concepts to non-technical users. Strong problem-solving skills and the ability to work independently and collaboratively.This position follows a flexible hybrid work model, combining remote work with in-person collaboration. Regular travel to our headquarters in Thessaloniki will be requiered as part of the role.What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.Grow&nbsp;Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration packagePrivate health insuranceFlexible working model

SQL & Financial Systems Analyst

Your main purposeSales Strategy &amp; Market Research: Support department development strategy and its implementation. Identify target markets and potential clients to grow the resort’s customer base. Provide feedback to management on market demands and guest preferences.Client Relationship Management: Deliver exceptional, personalized service to high-net-worth clients, VIPs, elite guests &amp; luxury B2B partners. Maintain accurate records of guest preferences, feedback, and prior requests in the guest profile system.Pre-Arrival Coordination: Collect pre-arrival requests of B2C/B2B customers with reserved Elite Portfolio accommodation bookings and communicate details to the respective Operations Team, following the Elite Portfolio communication workflow &amp; standards.Administrative &amp; CRM Support: Perform general office duties to support Sales (e.g. filing, sending emails, typing). Maintain accurate records of sales activities and client interactions in CRM. Submit invoices in ERP and upload contracts/documents in SharePoint.Sales Presentations &amp; Events: Perform hotel site inspections or host fam trips with partners/clients. Collaborate on Sani/Ikos Group presentations and site visits for potential clients. Attend hotel and industry-related functions and tradeshows when required.Cross-Department Collaboration: Collaborate with other departments (Reservations, Operations Teams) to ensure seamless service delivery to clients and B2B partners.What will you bring?Educational Background:&nbsp;University degree in Hospitality, Business Administration, Economics, Communications, Marketing, or a related field (preferred).Professional Experience: 2–3 years of proven experience in a similar position within the hospitality or luxury service sector.Technical Skills: Excellent command of MS Office applications and Opera system.Language Skills – English:&nbsp;Language proficiency in English (mandatory).Language Skills – Additional: Proficiency in a second language such as German, French, Spanish, or Russian (preferred).Industry Knowledge:&nbsp;Strong communication, organizational, and interpersonal skills with attention to detail and guest service excellence.What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.Grow&nbsp;Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration packagePrivate health insuranceFlexible working model

Sales Executive Elite Portfolio

Job Ads Ελλάδα - Page 31

it helpdesk officer

Sani / Ikos Group

it helpdesk officer

Sani / Ikos Group

management accountant specialist (data analysis & transformation focus)

Sani / Ikos Group

operations learning & development specialist

Sani / Ikos Group

production & editing specialist

Sani / Ikos Group

revenue specialist

Sani / Ikos Group

rooms reservation agent

Sani / Ikos Group

sales executive dach market

Sani / Ikos Group

sql & financial systems analyst

Sani / Ikos Group

sales executive elite portfolio

Sani / Ikos Group

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