Κέντρο Εξυπηρέτησης / Call Center

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What You'll Do:<ul><li>Work closely with Product Owners, DevOps Engineers, SW Engineers and Software Architects as part of an agile team</li><li>Deliver high quality software with demanding non-functional requirements (throughput, availability, response time)</li><li>Explore new technologies and make suggestions for implementation and improvements</li></ul> Required Skills:<ul><li>Basic knowledge in Java 17+ and an eagerness to learn more about backend development using Spring Boot and Spring Cloud</li><li>Introductory experience with Docker and Kubernetes, or a strong willingness to learn containerization and orchestration tools</li><li>Familiarity with the principles of RESTful services and JSON</li><li>An understanding of message brokers, with a focus on Kafka, is beneficial</li><li>Some exposure to Python or a strong interest in developing Python programming skills</li><li>An enthusiasm for learning about Microservices architecture and its implementation</li><li>&nbsp;</li></ul>What we offerAt OTE Group, we recognize and reward every effort without discrimination, through a wide range of benefits and programs for our people:&nbsp;Your benefits<ul><li>Competitive remuneration package</li><li>Cafeteria benefits</li><li>Company Mobile &amp; Device Subsidies</li><li>Fixed telephony, Internet &amp; COSMOTE TV Packages</li><li>Modern working environment, working laptop only</li><li>&nbsp;</li></ul>Your balance<ul><li>Flexible working arrangements</li><li>Private insurance for employees and their family members</li><li>Family Care: Maternity, childbirth and parental leave to care for children, above the minimum required by law. Provided equally to working mothers &amp; fathers</li><li>&nbsp;</li></ul>Your wellness<ul><li>Health, safety &amp; wellness programs: Exercise &amp; Wellness Platform “The Coach”</li><li>Wellness and sports activities, dietician appointments, medical check-ups, etc.</li><li>OTE Group psychological service</li></ul> Your developmentWe foster an empowering culture, encouraging our people to seize every opportunity to learn with the goal to achieve personal development, through:<ul><li>Unlimited access to digital learning platforms Percipio &amp; Coursera</li><li>Various f2f custom made learning academies</li><li>Talent &amp; rotation programs</li><li>&nbsp;</li></ul>Your On-boarding<ul><li>Virtual new hire pre-boarding &amp; onboarding program</li><li>A buddy to support you in the first months working with us.</li></ul>

Backend Developer @Volos

As an MS365 Cloud Engineer&nbsp;at ΟΤΕ&nbsp;S.A., you will be responsible for designing, implementing, and managing Microsoft 365&nbsp;solutions to enhance productivity, security, and collaboration for our clients. You will work with Azure AD, Exchange Online, SharePoint, Teams, and Intune, ensuring seamless integration and optimal performance. Your role involves troubleshooting, automation, and security enhancements, while staying up to date with the latest Microsoft technologies. Join our team and be part of a dynamic environment that values innovation, expertise, and customer success. Responsibilities<ul><li>Deploy and Migrate:&nbsp;Establish new Microsoft 365 environments by reviewing and managing technical and business requirements. Execute assessment, migration, and implementation plans to transition from on-premises systems to Microsoft 365. Research, diagnose, troubleshoot and identify solutions to resolve customer issues</li><li>Enhance Security:&nbsp;Plan and implement security projects using Microsoft solutions</li><li>Optimize Processes:&nbsp;Improve internal efficiency and customer satisfaction by identifying opportunities to optimize processes and tools</li><li>Documentation and Support:&nbsp;Prepare technical documentation, own customer issues, research and resolve problems, and provide prompt feedback. Ensure proper recording and closure of all issues and follow the SLA for issues with respect to the severity</li></ul>&nbsp;Required Skills<ul><li>Working experience in IT with a focus on Microsoft 365 technologies</li><li>Degree in Computer Science or related fields</li><li>High proficiency in Greek and English, both written and verbal</li><li>Familiarity with Microsoft technologies such as Active Directory, Exchange, Windows Servers &amp; Clients</li><li>Strong interest in developing skills in the security and compliance of the Microsoft 365 platform</li><li>Exposure to on-premises to cloud migration projects</li><li>Experience in a collaborative, team-oriented environment</li><li>Highly self-motivated and self-directed with a passion for learning and sharing knowledge</li></ul> Preferred Skills<ul><li>Experience analyzing, troubleshooting, and providing solutions for technical issues</li><li>Business oriented approach &amp; solving problems attitude</li><li>Previous Experience with Security &amp; Compliance of Microsoft 365 Platforms</li><li>Working with Solutions, like DLP, Email filtering, Device Management</li></ul>&nbsp;What we offerAt OTE Group, we recognize and reward every effort without discrimination, through a wide range of benefits and programs for our people:Your benefits<ul><li>Competitive remuneration package</li><li>Company Mobile &amp; Device Subsidies</li><li>Fixed telephony, Internet &amp; COSMOTE TV Packages</li><li>Modern working environment, working laptop only</li></ul>Your balance<ul><li>Flexible working arrangements</li></ul>Your wellness<ul><li>Health, safety &amp; wellness programs: Exercise &amp; Wellness Platform “The Coach”</li><li>Wellness and sports activities, dietician appointments, medical check-ups, etc.</li><li>OTE Group psychological support service</li></ul>Your developmentWe foster an empowering culture, encouraging our people to seize every opportunity to learn with the goal to achieve personal development, through:<ul><li>Unlimited access to digital learning platforms Percipio &amp; Coursera</li><li>Various f2f custom made learning academies</li><li>Talent &amp; rotation programs</li></ul>Your On-boarding<ul><li>Virtual new hire pre-boarding &amp; onboarding program</li><li>A buddy to support you in the first months working with us</li></ul>

Cloud Engineer (MS365)

We’re looking for a hands-on and motivated Data Center Engineer to join our infrastructure team. You’ll be part of a large-scale organization, ensuring that our Data Denter operations run smoothly and efficiently. This is a mid-level role, great for someone with a blend of technical curiosity and practical field skills.&nbsp;Key&nbsp;Responsibilities·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Handle racking, cabling, labeling, and patching according to internal standards and best practices·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Perform installation, relocation, and decommissioning of IT equipment (servers, storage, network devices)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Participate in infrastructure projects, including expansions, migrations, and system upgrades·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Coordinate with IT, Network, and Electrical teams to ensure smooth execution of on-site activities·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support preventive maintenance, equipment replacement, and upgrades·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Assist in troubleshooting incidents related to physical infrastructure·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain accurate documentation of layouts, cabling maps, and asset inventory·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor environmental and electrical parameters (power load, temperature, airflow)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Follow established security, safety, and change management procedures&nbsp;Required Skills·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Degree in Electrical Engineering, Computer Engineering, or a related field·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 1–3 years of experience in Data Center or IT infrastructure environments·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Good understanding of networking, hardware components, and structured cabling·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Exposure to structured cabling standards (TIA/EIA, fiber management, patching best practices)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Basic understanding of server architecture, virtualization, and network topologies·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Basic knowledge of power distribution and environmental systems (UPS, PDUs, cooling)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Awareness of data center safety and operational procedures·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Good command of the English language, especially for technical documentation·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong attention to detail and a hands-on mindset·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to communicate clearly and work collaboratively across teams&nbsp;Preferred Skills•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience with Data Center Infrastructure Monitoring tools (e.g. EcoStruxure IT, DCIM platforms, or similar).•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Certifications such as CompTIA Server+, Cisco CCNA, BICSI, or DCIM-related training.•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience with enterprise hardware•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Exposure to monitoring and ticketing systems•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong documentation and reporting skills&nbsp;What we offerAt OTE Group, we recognize and reward every effort without discrimination, through a wide range of benefits and programs for our people:Your benefits<ul><li>Competitive remuneration package</li><li>Cafeteria benefits</li><li>Company Mobile &amp; Device Subsidies</li><li>Fixed telephony, Internet &amp; COSMOTE TV Packages</li><li>Modern working environment, working laptop only</li></ul>Your balance<ul><li>Flexible working arrangements</li><li>Private insurance for employees and their family members</li><li>Family Care: Maternity, childbirth and parental leave to care for children, above the minimum required by law. Provided equally to working mothers &amp; fathers</li></ul>Your wellness<ul><li>Health, safety &amp; wellness programs: Exercise &amp; Wellness Platform “The Coach”</li><li>Wellness and sports activities, dietician appointments, medical check-ups, etc.</li><li>OTE Group psychological service</li></ul>Your developmentWe foster an empowering culture, encouraging our people to seize every opportunity to learn with the goal to achieve personal development, through:<ul><li>Unlimited access to digital learning platforms Percipio &amp; Coursera</li><li>Various f2f custom made learning academies</li><li>Talent &amp; rotation programs</li></ul>Your On-boarding<ul><li>Virtual new hire pre-boarding &amp; onboarding program</li><li>A buddy to support you in the first months working with us</li></ul>

Data Center Engineer

The candidate will be part of the B2B Consulting and Solution Management team, offering and designing state-of-the art IT solutions for strategic ICT/IT customers, accelerating their digital transformation, and providing consulting services and ICT/IT solutions to complex problems and new technologies.&nbsp;Duties and responsibilities<ul><li>Designs, analyzes, and supports the development and implementation of complex IT solutions in various technology areas, ensuring scalability, reliability, performance, and security based on the customer’s business drivers and budgetary objectives (TCO).</li><li>Owns end-to-end the technical solution.</li><li>Consulting services on sales and strategic customers</li><li>Coordinates the design of technical solutions and the delivery and execution of complex IT projects.</li><li>Works with OTE delivery teams, partners, and customers to address risks, issues, and blockers and future enhancements</li><li>Shares and communicates IT solutions clearly to business and technical teams.</li><li>Prepares and delivers technical design documentation.&nbsp;</li><li>Performs workshops and PoC’s for customers.&nbsp;</li><li>Research and development of solutions for upcoming deliverables</li></ul>&nbsp;Required Skills<ul><li>BS/MS Degree in a related field, such as Computer Science or Electrical Engineering&nbsp;</li><li>Demonstrate and promote respect, professionalism, positive behavior, and team spirit.</li><li>2-4 years of working experience in the delivery and design of large IT solutions following waterfall or agile methodology</li><li>3+ years of experience in designing interoperability projects (Web Services, APIs, REST, HL7)</li><li>At least 2–4 years of working experience with Java technologies and web apps</li><li>Experience in designing system and network infrastructures and knowledge of networking protocols.</li><li>Excellent knowledge of the English language</li><li>Excellent communication skills</li><li>Analytical and design thinking</li><li>Capability of working under pressure</li></ul>&nbsp;&nbsp;Preferred Skills<ul><li>Knowledge of public cloud solutions</li><li>Knowledge of Big Data concepts</li><li>Knowledge of the eHealth sector</li><li>Knowledge of network technologies and concepts.</li><li>Good interpersonal and organizational skills</li><li>TOGAF certified</li><li>Good knowledge of Agile, DevOps methodologies and practices</li><li>Resourceful and creative&nbsp;</li><li>ITIL framework certification</li><li>GDPR familiarity</li></ul>&nbsp;&nbsp;What we offerAt OTE Group, we recognize and reward every effort without discrimination, through a wide range of benefits and programs for our people:Your benefits<ul><li>Competitive remuneration package</li><li>Cafeteria benefits</li><li>Company Mobile &amp; Device Subsidies</li><li>Fixed telephony, Internet &amp; COSMOTE TV Packages</li><li>Modern working environment, working laptop only</li></ul>Your balance<ul><li>Flexible working arrangements</li><li>Private insurance for employees and their family members</li><li>Family Care: Maternity, childbirth and parental leave to care for children, above the minimum required by law. Provided equally to working mothers &amp; fathers</li></ul>Your wellness<ul><li>Health, safety &amp; wellness programs: Exercise &amp; Wellness Platform “The Coach”</li><li>Wellness and sports activities, dietician appointments, medical check-ups, etc.</li><li>OTE Group psychological support service</li></ul>Your developmentWe foster an empowering culture, encouraging our people to seize every opportunity to learn with the goal to achieve personal development, through:<ul><li>Unlimited access to digital learning platforms Percipio &amp; Coursera</li><li>Various f2f custom made learning academies</li><li>Talent &amp; rotation programs</li></ul>Your On-boarding<ul><li>Virtual new hire pre-boarding &amp; onboarding program</li><li>A buddy to support you in the first months working with us</li></ul>

Solution Manager

We are looking for a highly motivated and creative individual to join our ICT team for EU Institutions (EUIs) and International Organizations (IOs). If you are highly self-motivated, methodical, business minded and have a drive to increase business we want to hear from you.As a Solution Architect and Bid Manager you will focus on growing ICT business, by developing solutions, preparing offers and liaising with customers and partners.&nbsp;Duties &amp; responsibilitiesThe ideal candidate will become part of the ICT team for EU Institutions and International Organizations, and his/her responsibilities will include:<ul><li>Assessment of opportunities for providing ICT solutions to EUIs and IOs, including analysis of tender scope, technical specifications, selection and evaluation criteria;</li><li>Analysis and evaluation (both technical and financial) of ICT solutions and their alternatives, synthesis of solution components incorporating background information, customer policies and company’s strategy to meet technical requirements of EU tenders;</li><li>Collaboration with ICT Sales function, collaboration and coordination of internal technical teams to analyse and design optimal ICT solutions to address requirements of EU tenders;</li><li>Assessment/recommendation of partners and subcontractors for providing complementary ICT solutions and services to EUIs and EU Agencies;</li><li>End-to-end management of the bidding process for EU tenders:<ul><li>Definition of the bid structure and bid preparation timeframe,</li><li>Monitoring of bid progress and internal teams’, partners’ and subcontractors’ responses within agreed timeframe,</li><li>Preparation of ICT project references and ICT profile samples to meet technical selection criteria,</li><li>Preparation/write-up of (parts of) the technical proposal,</li><li>Analysis and preparation of methodologies for the delivery of ICT services,</li><li>Analysis and preparation of case studies for ICT solutions,</li><li>Quality control of the technical proposal/case study, including technical write-up provided by internal technical teams, partners and subcontractors,</li><li>Collection in a timely manner of all costs by internal teams, partners and subcontractors associated to the specified ICT solution;</li></ul></li><li>Preparation of appropriate material and support of the ICT Sales function by giving technical presentations to the customers;</li><li>Collaboration with ICT Sales function to develop new, as well as to improve current ICT solutions and services portfolio;</li><li>Driving of continuous improvement of ICT Bid Management function.</li></ul>&nbsp;Required SkillsYou are the right candidate if you have:<ul><li>University degree in Information Technology, Computer Science or Engineering, or relevant field;</li><li>Minimum 2 years in Bidding or Consulting for ICT Solutions and Services for EU Institutions or International Public Sector;</li></ul>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Alternatively, minimum 4 years of experience in proposal preparation for EU-funded Research and Innovation projects (e.g., EU-H2020, EU-Horizon, EDF, etc.);<ul><li>Excellent ability to analyse, define and describe ICT solutions to meet tender specifications;</li><li>Good knowledge of solutions, as well as the related methodologies and tools, in any of the following domains: Cloud, Data Analytics, AI, Virtualization, Data Center, Security, Infrastructure/Application monitoring;</li><li>Good knowledge of ITSM processes; ITIL certifications will be considered a plus;</li><li>Alternatively, good knowledge of Project Management methodologies; PM certifications will be considered a plus;</li><li>Excellent communication and presentation skills;</li><li>Excellent written and verbal communication skills in English;</li><li>Ability to work and collaborate in an international/multi-cultural environment;</li><li>Highly self-motivated and methodical, with attention to detail;</li><li>Ability to establish relationships of trust and to negotiate with clients and partners;</li><li>Ability to lead and work effectively in a virtual team environment;</li><li>Ability to prioritize and manage time productively.</li></ul>&nbsp;What we offerAt OTE Group, we recognize and reward every effort without discrimination, through a wide range of benefits and programs for our people:Your benefits<ul><li>Competitive remuneration package</li><li>Cafeteria benefits</li><li>Company Mobile &amp; Device Subsidies</li><li>Fixed telephony, Internet &amp; COSMOTE TV Packages</li><li>Modern working environment, working laptop only</li></ul>Your balance<ul><li>Flexible working arrangements</li><li>Private insurance for employees and their family members</li><li>Family Care: Maternity, childbirth and parental leave to care for children, above the minimum required by law. Provided equally to working mothers &amp; fathers</li></ul>Your wellness<ul><li>Health, safety &amp; wellness programs: Exercise &amp; Wellness Platform “The Coach”</li><li>Wellness and sports activities, dietician appointments, medical check-ups, etc.</li><li>OTE Group psychological service</li></ul>Your developmentWe foster an empowering culture, encouraging our people to seize every opportunity to learn with the goal to achieve personal development, through:<ul><li>Unlimited access to digital learning platforms Percipio &amp; Coursera</li><li>Various f2f custom made learning academies</li><li>Talent &amp; rotation programs</li></ul>Your On-boarding<ul><li>Virtual new hire pre-boarding &amp; onboarding program</li><li>A buddy to support you in the first months working with us</li></ul>

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