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We are looking for passionate and self-motivated professionals to join our Client Relations team and provide high quality of client service to clients. This is a great opportunity to be part of a fast-paced and dynamic environment with learning and growing opportunities. Develop and maintain excellent relationships with prospective and existing clientsThe main responsibilities of the position include:<ul><li>Responsible for activating new client leads and following up with potential clients</li><li>Handle client inquiries and ensure that high level service is provided</li><li>Perform personal clientele analysis and taking actions as required</li><li>Stay abreast of the latest developments, products and marketing promotions that Trading Point launches and the relevant terms and conditions; and communicate them to the clients</li><li>Ensure compliance with the company’s legal guidelines and compliance procedures</li><li>Provide suggestions on system enhancements</li><li>Act in the best interest of the company at all times, and cooperate with the rest of the Client Relations team in order to perform business development</li><li>Contribute to the team effort by achieving targeted results</li><li>Cooperate effectively with other departments as necessary&nbsp;</li></ul>Main requirements:<ul><li>Degree in any business-related field</li><li>Client handling experience in the financial services sector will be considered an advantage</li><li>Fluent Chinese and Cantonese speaking speaker with excellent oral and written skills in English</li><li>Reliable, with integrity of character</li><li>Outstanding communication and interpersonal skills</li><li>Dynamic, innovative and target oriented</li><li>Strong computer literacy</li><li>Valid work permit required</li></ul>Benefit from:<ul><li>Attractive remuneration package</li><li>Private health insurance</li><li>Corporate pension fund</li><li>Intellectually stimulating work environment</li><li>Continuous personal development and international training opportunities</li></ul>

Chinese and Cantonese - Speaking Client Relations Manager

We are looking for a passionate and self-motivated professional to join our Client Relations team in Athens.&nbsp;The main responsibilities of the position include:<ul><li>Develop and maintain excellent relationships with prospective and existing clients.</li><li>Responsible for activating new client leads and following up with potential clients.</li><li>Handle client inquiries and ensure that high level of service is provided.</li><li>Perform personal clientele analysis and take actions as required.</li><li>Stay abreast of the latest developments, products and marketing promotions that Trading Point launches and the relevant terms and conditions; and communicate them to the clients.</li><li>Ensure compliance with the company’s legal guidelines and compliance procedures.&nbsp;</li><li>Provide suggestions on system enhancements.</li><li>Act in the best interest of the company at all times and cooperate with the rest of the Client Relations team in order to perform business development.</li><li>Contribute to the team effort by achieving targeted results.</li><li>Cooperate effectively with other departments as necessary.</li></ul>Main requirements:<ul><li>Degree in a business-related field.</li><li>Client handling experience in the financial services sector will be considered an advantage.</li><li>Fluent French speaker with excellent oral and written skills in English.</li><li>Reliable, with integrity of character.</li><li>Outstanding communication and interpersonal skills.</li><li>Dynamic, innovative and target oriented.</li><li>Strong computer literacy.</li><li>Valid work permit required.</li></ul>Benefit from:<ul><li>Attractive remuneration package</li><li>Private health insurance</li><li>Corporate pension fund</li><li>Intellectually stimulating work environment</li><li>Continuous personal development and international training opportunities</li></ul>

French-Speaking Client Relations Manager

We are looking for passionate and self-motivated professionals to join our Customer Experience Team.The main responsibilities of the position include:<ul><li>Deal with clients’ inquiries via live chat, email and telephone</li><li>Perform personal clientele analysis and taking actions as required</li><li>Handle client inquiries appropriately and ensuring that high level service is provided</li><li>Promote available products and services to clients</li><li>Develop and maintain excellent relationships with prospective and existing clients</li><li>Cooperate effectively with other departments as required</li><li>Contribute to team effort by achieving targeted results</li></ul>Main requirements:<ul><li>Degree in a business-related field</li><li>Client handling experience in the financial services sector is a definite plus</li><li>Fluent Turkish speaker with excellent oral and written skills in English</li><li>Ability to multitask and maintain a high-level of organization</li><li>Outstanding communication and interpersonal skills</li><li>Excellent computer literacy</li><li>Valid work permit required</li></ul>Benefit from:<ul><li>Attractive remuneration package plus performance related reward&nbsp;&nbsp;</li><li>Intellectually stimulating work environment</li><li>Continuous personal development and international training opportunities</li></ul>

Turkish-Speaking Customer Experience Officer

We are looking for an enthusiastic professional to join our friendly team of Business Intelligence experts. A Business Intelligence (BI) Analyst plays a crucial role in helping organizations make informed business decisions by collecting, analyzing, and presenting data.&nbsp;You will work on cutting-edge projects by&nbsp;designing and mapping data models to turn raw data into meaningful insights and&nbsp;utilize different tools to build interactive and visually appealing dashboards and reports. You will also be able to expand your knowledge in a pleasant and inspiring environment.The main responsibilities of the position include:<ul><li>Collect, process, and analyze large sets of data from various sources</li><li>Utilize BI tools and technologies to extract meaningful insights from raw data</li><li>Create and maintain dashboards, reports, and visualizations to communicate Key Business Metrics</li><li>Present findings and insights to key stakeholders in a clear and understandable manner</li><li>Collaborate with business users to understand their data and reporting needs</li><li>Translate business requirements into technical specifications for data analysis and reporting</li><li>Design and implement data models to support business reporting and analysis</li><li>Ensure data accuracy, consistency, and reliability</li><li>Identify trends and patterns in data to support forecasting and planning activities</li><li>Provide recommendations for business strategy based on data analysis</li><li>Develop and implement data governance policies and procedures</li><li>Ensure compliance with data privacy and security regulations</li><li>Stay informed about industry trends, emerging technologies, and best practices in BI</li><li>Recommend and implement improvements to existing BI processes and tools</li></ul>Main requirements:<ul><li>BSc/MSc in Computer Science, Physics/Science, Engineering, Mathematics or other relevant field</li><li>Strong analytical and problem-solving skills</li><li>Ability to interpret complex data sets and draw meaningful conclusions</li><li>Proficient in using BI tools (e.g., Tableau, Power BI, SAPBI)</li><li>Knowledge of database technologies (SQL, data warehouses) and data modelling</li><li>Excellent verbal and written communication skills</li><li>Ability to convey technical concepts to non-technical stakeholders</li><li>Ability to work collaboratively with cross-functional teams</li><li>Understanding of business processes and the ability to align BI solutions with organizational goals</li><li>Strong attention to detail to ensure accuracy in data analysis and reporting</li><li>Proactive attitude towards problem-solving and continuous improvement</li></ul>Benefit from:<ul><li>Attractive remuneration package</li><li>Private health insurance</li><li>Corporate pension fund</li><li>Intellectually stimulating work environment</li><li>Continuous personal development and international training opportunities</li></ul>

Business Intelligence Analyst

We are looking for an enthusiastic Junior Data Scientist to join the activities of our team. The candidate will have the opportunity to work on cutting edge projects by performing in-depth analysis on big data. The successful candidate will join a friendly team of leading experts in the field of Data Science and expand their knowledge in a pleasant and inspiring environment.The main responsibilities of the position include:<ul><li>Execute queries in both relational and non-relational databases.</li><li>Perform data cleansing and preprocessing.</li><li>Analyze and resolve data issues.</li><li>Perform ad-hoc reporting where is needed</li><li>Collaborate with cross-functional teams to understand business requirements.</li><li>Performing exploratory data analysis to identify patterns and trends.</li><li>Assess the performance of the models developed by the Data Scientists</li><li>Communicate results with the rest of the team&nbsp;</li></ul>Main requirements:<ul><li>University degree in Computer Science, Data Science or related field.</li><li>At least 1 year of experience with Python-based libraries, such as Pandas, NumPy and Polars for data wrangling and preprocessing.</li><li>Strong foundation in Python, with the ability to write clean and efficient code for production-ready projects and scalable solutions.</li><li>Fundamental knowledge or exposure to Machine Learning and Natural Language Processing (NLP) concepts.</li><li>Experience with data visualization tools and libraries in Python (e.g., Matplotlib, Seaborn, Plotly).</li><li>Willingness to learn and stay up to date with emerging data science trends and new technologies.</li><li>High attention to detail.</li><li>Ability to work in a team.</li><li>Strong analytical and problem-solving skills.</li><li>Self–motivation and passion to work with data.</li><li>Eagerness for continuous professional development.</li><li>Excellent verbal and written communication skills in English.</li></ul>The following will be considered an advantage:<ul><li>Familiarity with SQL queries. Experience with MongoDB queries and the aggregation framework.</li><li>Familiarity with Unix/Linux.</li><li>Basic understanding of AWS services</li></ul>Benefit from:<ul><li>Attractive remuneration package</li><li>Private health insurance</li><li>Corporate pension fund</li><li>Intellectually stimulating work environment</li><li>Continuous personal development and international training opportunities</li></ul>

Junior Data Scientist

We are seeking a Lead Data Scientist with expertise in behavioral analytics to drive data-driven strategies for client onboarding, engagement, retention, and personalization. You will analyze customer behavior, develop predictive models, and deliver insights that enhance the client journey.&nbsp; As a key leader, you will collaborate across teams, mentor data scientists, and shape customer-centric analytics. Your work will fuel growth, optimize user experiences, and drive impactful business decisions.&nbsp; Join us to transform client engagement through the power of data!&nbsp;The main responsibilities of the position include:<ul><li>Client Acquisition:&nbsp;Utilise advanced analytics, and predictive modeling to drive client acquisition strategies.&nbsp;&nbsp;</li><li>Client Onboarding Optimisation: Analyse user behavior during onboarding to identify friction points and improve the overall user experience.</li><li>Client Segmentation: Develop and refine data-driven segmentation models to categorize clients based on behavior, demographics, and engagement.</li><li>Churn Prediction: Build predictive models to identify at-risk customers and collaborate with business teams to develop effective retention strategies.</li><li>Recommendation Systems: Design and implement personalized recommendation algorithms to enhance client engagement and drive cross-sell and upsell opportunities.</li><li>Machine Learning &amp; AI Implementation: Leverage advanced machine learning techniques (supervised, unsupervised, and deep learning) to extract meaningful insights from client behavior data.</li><li>A/B Testing &amp; Experimentation: Design, execute, and analyze A/B tests to optimize processes and improve decision-making.</li><li>Data-Driven Decision-Making: Work closely with product, marketing, and business teams to integrate data-driven insights into strategic initiatives.</li><li>Big Data Processing: Manage large-scale datasets, ensuring data quality, efficient feature engineering, and seamless data pipeline integration.</li><li>Leadership: Mentor and guide multiple teams, fostering innovation and technical excellence.</li><li>Stakeholder Communication: Present insights and model outcomes to non-technical stakeholders, translating complex data into actionable recommendations.</li></ul>Main requirements:<ul><li>PhD or MSc in Data Science, Physics, Mathematics Computer Science or a related field&nbsp;</li><li>8+ years of experience in data science, with a focus on client behavior analytics. Experience within the fintech or e-commerce industry will be considered an advantage.&nbsp;</li><li>Hands-on experience with recommender systems (collaborative filtering, content-based filtering, hybrid models).&nbsp;</li><li>Strong experience with machine learning, deep learning, and statistical modelling.&nbsp;</li><li>Proven experience with big data analytics.&nbsp;</li><li>Proficiency in Python (Pandas, NumPy, Scikit-learn, TensorFlow/PyTorch) and SQL.&nbsp;</li><li>Experience with NLP/AI tools for customer interaction analysis.&nbsp;</li><li>Strong analytical and problem-solving skills.</li><li>Effective communication skills to convey data-driven insights.&nbsp;</li><li>Proven leadership, team coaching, and management skills</li><li>Fluency in English.&nbsp;</li></ul>Benefit from:<ul><li>Attractive remuneration package</li><li>Private health insurance</li><li>Corporate pension fund</li><li>Intellectually stimulating work environment</li><li>Continuous personal development and international training opportunities</li></ul>

Lead Data Scientist

We’re looking for a talented and driven Machine Learning Engineer to join our dynamic team and help build cutting-edge AI solutions. If you have a strong background in machine learning, data science, and software engineering and a passion for developing scalable, high-performance AI-driven systems, this is your chance to work on exciting challenges in a collaborative environment. Join us and be part of something amazing!The main responsibilities of the position include:<ul><li>Deploy machine learning models and integrate AI tools into production systems.</li><li>Optimise and fine-tune models for performance, scalability, and efficiency.</li><li>Collaborate with data engineers and data scientists to develop and maintain data pipelines, working with large datasets to prepare data for model training and evaluation.</li><li>Stay up to date with the latest advancements in machine learning and AI technologies.</li><li>Implement MLOps best practices for continuous integration, deployment, and monitoring of ML models.</li><li>Set up pipelines for A/B testing of different model variations to evaluate performance and enhance model effectiveness.</li></ul>Main requirements:<ul><li>BSc/MSc in Computer Science, Data Science, Machine Learning, or a related field.</li><li>3+ years of experience in machine learning/AI and DevOps/MLOps.</li><li>Strong programming background with proven experience in Python and other languages.</li><li>Experience with data structures, algorithms and ETL/ELT procedures.</li><li>Experience with machine learning libraries such as TensorFlow, PyTorch, and Scikit-learn.</li><li>Knowledge of containerization and model deployment using Docker.</li><li>Experience working with CI/CD pipelines using tools like Jenkins and GitLab CI.</li><li>Familiarity with task orchestration tools such as Airflow, Kubeflow, and MLflow.</li><li>Understanding of cloud computing platforms (AWS, GCP, or Azure) and big data ecosystems.</li><li>Experience with monitoring and logging solutions such as Prometheus, Grafana, CloudWatch, and the ELK Stack.</li><li>Strong problem-solving skills and the ability to work in a collaborative team environment.</li><li>Fluency in English Language</li></ul>Benefit from:<ul><li>Attractive remuneration package</li><li>Private health insurance</li><li>Corporate pension fund</li><li>Intellectually stimulating work environment</li><li>Continuous personal development and international training opportunities</li></ul>

Machine Learning Engineer

The Data Science team at XM is seeking a skilled Senior Data Engineer with a strong background in data science. The ideal candidate should have extensive experience in designing, building, and maintaining data infrastructure and pipelines that support machine learning models and large-scale analytics. The role involves close collaboration with data scientists, data analysts, and other stakeholders to ensure data quality and accessibility, driving data-driven decision-making and implementing AI solutions across the organization.The main responsibilities of the position include:<ul><li>Design, develop, and maintain scalable data pipelines for data transformation and preparation.</li><li>Prepare datasets for data analysts and data scientists for exploratory data analysis, A/B testing, model training, and validation.</li><li>Ensure data quality and consistency across various sources.</li><li>Deploy machine learning models and AI tools to production environments.</li><li>Collaborate with data scientists to improve data models and support business intelligence tools.</li><li>Build and maintain data warehousing solutions.</li><li>Enforce data governance and security policies.</li><li>Work with cross-functional teams to understand data requirements and provide technical solutions.</li><li>Mentor junior data engineers and provide technical guidance.</li></ul>Main requirements:<ul><li>MSc or PhD in Data Science, Computer Science, Physics, Mathematics, or a related field.</li><li>4+ years of experience with a focus on data engineering and Python software development (Pandas, NumPy, Scikit-learn)</li><li>Experience with AWS, Google Cloud, or Azure cloud services</li><li>Extensive experience with relational and non-relational databases.</li><li>Proven experience with machine learning.</li><li>Demonstrated experience in big data processing and analytics.</li><li>Strong analytical thinking and problem-solving abilities.</li><li>Effective communication skills to convey data-driven insights.</li><li>Fluency in English Language</li></ul>Benefit from:<ul><li>Attractive remuneration package</li><li>Private health insurance</li><li>Corporate pension fund</li><li>Intellectually stimulating work environment</li><li>Continuous personal development and international training opportunities</li></ul>

Senior Data Engineer

As a Cloud Engineer, you will be one of the main gears of the deployment engine within our team. Solutions, projects, deep troubleshooting along with investigations will be your focus areas. If you are an engineer looking to learn and grow within cloud services, processes and methodologies then we have a place for you in our team.The main responsibilities of the position include:<ul><li>Honor and practice Well Architected Framework across all tasks and responsibilities</li><li>Research workloads for migrating it them to the cloud, with minimal interruption and impact</li><li>Participate in cloud migration projects</li><li>Assist in re-platform and re-factor of current cloud infrastructure</li><li>Assist IT departments and teams with their cloud infrastructure</li><li>Participate in evaluation of deployments and creating a risk register of cloud deployments and resources</li><li>Participatenin definition of fair use policies and best practices for cloud services while complying to the company’s standards</li><li>Drive requests for new technologies, services or solutions required from internal customers</li><li>Deploy, document and orchestrate Proof-of-Concepts (PoCs) and Solutions for internal customers in compliance with the company’s framework</li><li>Follow and provide training regarding new and current technologies and services used</li><li>Have an understanding of cloud costs</li></ul>Main requirements:<ul><li>University degree in Computer Science, Engineering or a similar discipline</li><li>2+ years of cloud services experience preferably on AWS cloud</li><li>Moderate knowledge in solution design and deployment projects</li><li>Understanding Well Architected Framework</li><li>Methodical troubleshooting of issues</li><li>Experience in AWS technologies, services and ecosystem</li><li>Organisation, Documentation and Time Management skills</li></ul>The following will be considered an advantage:<ul><li>Experience in Linux OS and Network</li><li>Exposure to scripting languages such as Python or Go</li><li>Knowledge of Infrastructure as Code (IaC) concepts and tools, preferably HCL</li><li>Knowledge of Terraform and AWS CloudFormation</li><li>Experience with versioning tools such as git</li></ul>Benefit from:<ul><li>Attractive remuneration package plus performance-based reward</li><li>Private health insurance</li><li>Corporate pension fund</li><li>Intellectually stimulating work environment</li><li>Continuous personal development and international training opportunities</li></ul>

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Job Ads Ελλάδα - Page 76

chinese and cantonese - speaking client relations manager

XM

french-speaking client relations manager

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turkish-speaking customer experience officer

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business intelligence analyst

XM

junior data scientist

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lead data scientist

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machine learning engineer

XM

senior data engineer

XM

cloud engineer

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cloud engineer

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