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As our Operations Specialist - Courier Supply, you will be responsible for the supply operations in our region and making sure that couriers have everything needed in order to provide the best quality of service throughout all stages of delivery - from our restaurants &amp; retailers to the customers.In our Operations team, no day is the same, so you need to be self-motivated, driven to succeed, and have excellent interpersonal, and community-building skills!&nbsp;What you'll be doing<ul><li>Identify and suggest new opportunities to improve courier supply through data-driven insights and industry trends.</li><li>Use analytical tools and judgment to balance courier supply and demand, ensuring optimal delivery operations.</li><li>Collaborate with internal teams and external partners (e.g., fleet companies) to align on courier supply goals and strategies.</li><li>Share process improvement ideas and support the development of scalable supply operations.</li><li>Execute and follow up on initiatives prioritized by your manager or team lead, with the opportunity to take ownership of larger projects and workstreams.</li><li>Support the operations supply team in managing courier supply, resolving daily challenges, and ensuring timely deliveries.</li><li>Onboard, retain and grow the number of happy Courier Partners on Wolt’s platform, to ensure a healthy and sustainable delivery operation.</li></ul>Our humble expectations<ul><li>A strong sense of ownership and initiative,&nbsp; you don’t wait to be told what to do, and you’re always looking for ways to improve.</li><li>Excellent interpersonal and communication skills, you enjoy connecting with people and motivating those around you.</li><li>A fast learner who can balance attention to detail with a clear view of the bigger picture.</li><li>A hands-on problem solver who thrives in a fast-paced, ever-changing environment.</li><li>The ability to collaborate effectively across teams and manage relationships with multiple stakeholders.</li><li>Strong analytical thinking and proficiency with tools such as Excel; knowledge of Looker is a plus</li><li>Fluency in Greek and English is required.</li></ul>

Operations Specialist - Courier Supply

As Regional Manager, Consumer, you are responsible for driving capital efficient growth by improving our consumer experience by focusing on Loyalty and Pricing &amp; Incentives within Wolt’s South region. Your focus will be to execute, track and monitor initiatives to improve our consumer engagement, making our users come back to our platform again and again, excited with the service and experience they have with Wolt. This role requires a perfect mix of analytical mindset and creative thinking.Reporting to the Regional Head of Consumer and being part of a 2-3 people team, you will play a key role driving our consumer success within your region, working closely together with various other stakeholders, especially in Marketing, Merchant team as well as broader Global Consumer team.&nbsp;What you'll be doing<ul><li>Own the regional strategy for: i) Wolt+, Wolt’s subscription program and ii) Consumer Pricing</li><li>You will own the performance of our Wolt+ subscription program on a regional level, driving growth and profitability initiatives. Optimize the value proposition through areas such as benefits, partnerships, pricing, merchant portfolio. Define the right benefits, program manage exclusive promotions campaigns, understand the value proposition of the competition and make our program shine for our users!</li><li>Ensure our Consumer Pricing is optimized to drive capital efficient growth, by understanding price sensitivities as well as test hypotheses to run with the central pricing team.&nbsp;</li></ul>Our humble expectations<ul><li>Master’s or Bachelor's degree in business, marketing, data science, or a related field.</li><li>Previous experience in consumer business, product operations, growth, marketing, or management consulting.</li><li>Strong analytical skills with the ability to analyze and interpret data to inform decisions; SQL knowledge is a plus.</li><li>Strong attention to detail and ability to manage multiple projects simultaneously.</li><li>Ability to work independently and collaboratively with cross-functional teams in a fast-paced environment.</li><li>Excellent communication skills, both verbal and written, with the ability to communicate technical information to non-technical stakeholders.</li><li>Experience with data visualization tools such as Tableau, Looker, or Power BI is a plus.</li></ul>

Regional Manager, Strategy & Operations

We’re looking for a Shift Lead for our Store Operations (Grocery) team at our Wolt Market in Athens. What you’ll be doing&nbsp;<ul><li>Strong collaboration with the Store Manager to achieve daily store KPIs</li><li>Ensuring efficient operations and being the go-to person when the Store Manager isn’t present at the store</li><li>Solving issues in which the team needs help</li><li>Monitoring and managing workload, efficiency, admin duties, and well-being</li><li>Collecting and forwarding feedback</li><li>Proactively participating in developing store operations</li><li>Being able to motivate a team of 20 members</li></ul>Our humble expectations<ul><li>You have experience in grocery stores/retail, ideally as a Shift Lead</li><li>You are proactive, service-minded and a fast learner and have the ability to multitask</li><li>You are able to work 40 hours per week, flexibly in all shifts from 07:00 to 00:00, during the day, evenings and weekends and national holidays</li><li>Good understanding and use of English language</li></ul>What you’ll get by joining us👏🏻Wolt credits cashback benefit 💙Employee assistance program 👩🏽‍💻Wolt-wide training programs 🥳Team budgets per year 🍊Snacks at the store

Shift Lead - Wolt Market Athens

The role you are looking at is a part of Wolt Market - our very own grocery stores that deliver unprecedented convenience and world leading customer experience. People across Denmark can order their groceries and have them delivered to their doorstep in lightspeed! With Wolt Market, our focus is to find the right products by being customer oriented, offering the fastest delivery available and being the company that changes the future of grocery shopping. This role plays a key part in our growth in Greece.&nbsp;We are now searching for a full time Store Manager to lead on of our markets in Athens. In this role, you’ll find yourself in a challenging but well supported position. You have a strong influence on how your city operations will look like. We offer a unique opportunity to join one of the fastest growing companies in Europe and have an actual impact on how Wolt Market will look in the coming years. If you have experience in team leading and enjoy working with a fun group of people, then you might be just the person we are looking for!What you’ll be doing<ul><li>Being responsible for the day-to-day store operations, including staying on top of freshness, inventory and stock management.</li><li>Developing and improving the way our stores operate.</li><li>Lead and motivate the team. Create an environment where your colleagues can do their best work.&nbsp;</li><li>Managing shift scheduling.</li><li>Handling orders and order of the store.</li></ul>Our humble expectations<ul><li>You have previous leadership experience.</li><li>A fast learner with the ability to multitask.</li><li>Proactive and service-minded are words that describe you.</li><li>You have a can do-attitude and enjoy the idea of working in a fast-paced entrepreneurial environment.</li><li>You are able to work both during the day, evenings and weekends.</li><li>Data-driven and analytical, you use data to help improve and develop.</li><li>Experience from working in a grocery store is a plus.</li><li>Fluency in Greek and proficiency in English.</li></ul>If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team redefining grocery shopping, then click below to apply and get the conversation going! We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today! If you have any further questions about the position before submitting an application, you can turn to: joanna.bober@external.wolt.com Please note that we do not accept applications coming through email due to GDPR. Make sure to apply through our careers page!

Store Manager

The role you are looking at is a part of Wolt Market - our very own grocery stores that deliver unprecedented convenience and world leading customer experience. People across Greece can order their groceries and have them delivered to their doorstep in lightspeed! With Wolt Market, our focus is to find the right products by being customer oriented, offering the fastest delivery available and being the company that changes the future of grocery shopping. This role plays a key part in our growth in Greece. We are now searching for a full time Store Manager to lead one of our stores in Greece. In this role, you’ll find yourself in a challenging but well supported position. You have a strong influence on how your city operations will look like. We offer a unique opportunity to join one of the fastest growing companies in Europe and have an actual impact on how Wolt Market will look in the coming years. If you have experience in team leading and enjoy working with a fun group of people, then you might be just the person we are looking for!What you’ll be doingYou will work closely together with the team, including 2-4 Shift leads which you will guide, coach and develop within the frames of Wolt leadership values. To do this, you will make sure the Shift Leads have the knowledge and right tools to be able to run the store's day-to-day operations smoothly, this might include staying on top of freshness, inventory and stock management. You’ll be responsible for hiring, training, providing daily feedback and also holding 1v1 twice a year to grow the individual, go through performance and set new goals.Your day-to-day in this role:<ul><li>Leading, growing and motivating a team. Creating an environment where your colleagues can do their best work and have fun while working. You’ll get to plan team events with your team - something we aim to do a couple times a year.</li><li>Your main goal will be to consistently improve the way our stores operate with help from the Operations Team. Fast delivery and fluent operations consist of a large field of things, this is one of the key day to day operational tasks you’ll be working with.</li><li>Continuous participating in internal and external meeting&nbsp;</li><li>The role also includes a good collaboration and communication with other functions at Wolt to make sure we have a good selection &amp; right products on sale.</li><li>Monitoring shrink levels and control the amount of food that goes to waste.</li><li>Managing shift scheduling.</li><li>Handling incoming goods and order of the store.</li><li>Overseeing everything the store and colleagues need to enable fast growth. This includes everything from ordering office supplies or IT-devices to a complete set of new fridges.</li></ul>Our humble expectations<ul><li>Leadership experience and demonstrate the ability to motivate others.</li><li>Experience from working in a grocery store is a plus.</li><li>A fast learner with the ability to multitask.</li><li>Proactive and service-minded are words that describe you.</li><li>You have a can do-attitude and enjoy the idea of working in a fast-paced entrepreneurial environment.</li><li>You are able to work both during the day, evenings and weekends.</li><li>Data-driven and analytical, you understand data to help improve and develop.</li><li>A fluent level of English and Greek</li></ul>Next stepsIf you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team redefining grocery shopping, then click below to apply and get the conversation going! We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!Please note that we do not accept applications coming through email due to GDPR. Make sure to apply through our careers page!

Store Manager (Wolt Market)

We're currently looking for&nbsp;full-time&nbsp;Support Associates to join our team in Thessaloniki! In our Support team there is no typical day, and to be successful in Support Associate role you will need to be self-motivated, creative and have excellent interpersonal and relationship-building skills to be able to support our customers, restaurants and courier partners. Our operation is running seven days a week so this role also requires you to be able to work on weekends.Please note that this is an on-site position for candidates based in Thessaloniki. :)&nbsp; If the points below sound exciting, we look forward to hearing from you! Customer Obsessed: At Wolt, our Support team knows that customer interactions serve a larger purpose than simply fixing problems; our mission is to provide customers with an out of this world and memorable experience, every time. Team Oriented: Work with a diverse team of fellow Support Associates and liaise with our other Operations and Product team members to communicate any problems, bugs or other issues that may arise.&nbsp; Communication: Fluidly and fluently communicate with our courier partners, customers, and merchants and adjust your tone to your audience. Personal Touch: We’re not afraid to play up the playfulness in our interactions, so creativity is a must!&nbsp; Attitude: Take ownership beyond the obvious.What you'll be doing<ul><li>Handling our 24/7 customer, venue partner and courier partner support together with the team.</li><li>Communicating with customers via the chat or over the phone using a Wolt tone of voice and adapting to the customers tone.</li><li>Simply and clearly responding to questions and queries from our customers, venue partners and courier partners, finding solutions to exceed their expectations.</li><li>Developing our customer, venue partner and courier partner support together with the team.</li></ul>Our humble expectations<ul><li>It's a shift-based role, so you are able to work during mornings, nights and weekends (40 hours per week) - we are open 7 days a week.</li><li>You already have experience in a customer-facing role or logistics role and you're excited to join our award winning Support&nbsp;team.</li><li>You are a fast learner and attentive to both small details and the bigger picture.</li><li>Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions simultaneously and effortlessly determine which take priority.</li><li>You're an expert when it comes to Thessaloniki's food scene, traffic patterns, and the different areas of your city.</li><li>You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment.</li><li>Fluency&nbsp;in Greek and ability&nbsp;to work in English is required.</li></ul>Next stepsIf you are excited about working in a high growth environment, taking ownership and being part of an extremely high performing team, we’d love to hear from you!&nbsp;We will be reviewing applications on an on-going basis, so send through your application ASAP&nbsp;:)

Support Associate

We're currently looking for&nbsp;full-time&nbsp;Support Associates to join our team in Athens! In our Support team there is no typical day, and to be successful in Support Associate role you will need to be self-motivated, creative and have excellent interpersonal and relationship-building skills to be able to support our customers, restaurants and courier partners. Our operation is running seven days a week so this role also requires you to be able to work on weekends. &nbsp;Please note that this is an on-site position for candidates based in Athens. :)&nbsp;If the points below sound exciting, we look forward to hearing from you! Customer Obsessed: At Wolt, our Support team knows that customer interactions serve a larger purpose than simply fixing problems; our mission is to provide customers with an out of this world and memorable experience, every time. Team Oriented: Work with a diverse team of fellow Support Associates and liaise with our other Operations and Product team members to communicate any problems, bugs or other issues that may arise.&nbsp; Communication: Fluidly and fluently communicate with our courier partners, customers, and merchants and adjust your tone to your audience. Personal Touch: We’re not afraid to play up the playfulness in our interactions, so creativity is a must!&nbsp; Attitude: Take ownership beyond the obvious.What you'll be doing<ul><li>Handling our 24/7 customer, venue partner and courier partner support together with the team.</li><li>Communicating with customers via the chat or over the phone using a Wolt tone of voice and adapting to the customers tone.</li><li>Simply and clearly responding to questions and queries from our customers, venue partners and courier partners, finding solutions to exceed their expectations.</li><li>Developing our customer, venue partner and courier partner support together with the team.</li></ul>Our humble expectations<ul><li>It's a shift-based role, so you are able to work during mornings, nights and weekends (40 hours per week)&nbsp;- we are open 7 days a week.</li><li>You already have experience in a customer-facing role or logistics role and you're excited to join our award winning Support&nbsp;team.</li><li>You are a fast learner and attentive to both small details and the bigger picture.</li><li>Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions simultaneously and effortlessly determine which take priority.</li><li>You're an expert when it comes to Athens' food scene, traffic patterns, and the different areas of your city.</li><li>You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment.</li><li>Fluency&nbsp;in Greek and ability&nbsp;to work in English is required.</li></ul>Next stepsIf you are excited about working in a high growth environment, taking ownership and being part of an extremely high performing team, we’d love to hear from you!&nbsp;We will be reviewing applications on an on-going basis, so send through your application ASAP&nbsp;:)

Wolt has been growing rapidly in Greece ever since we entered the market in Athens in January 2019, and we've now expanded into 6 other cities as well. As a company we've always prided ourselves on providing truly outstanding customer service&nbsp;and as the business has grown so has our Support team!&nbsp;As such, we need a Shift Planner (WFM) to take responsibility for shift scheduling and headcount planning processes within the Support team. You’ll need to be comfortable with working with data in complex, high-paced service operations environment. In this role, you’ll get a lot of help and support on the way, but is also expected to be an amazing independent contributor with an exceptional ability to execute every single day.What you'll be doing<ul><li>Create and maintain shift schedules for our delivery workforce using our WFM and BI tools and spreadsheets.</li><li>Monitor and analyze shift performance metrics to identify areas for improvement.</li><li>Collaborate with different teams to ensure staffing levels are optimized.</li><li>Maintain accurate and up-to-date records of shift schedules, time off requests, and other related data. One of your main success criteria will be to constantly improve our staffing predictions against actuals!</li><li>Develop and implement efficient shift planning procedures to enhance workforce productivity.</li><li>Work together with Team Leads, Support Managers &amp; Head of Support to develop strategies and continuously optimize our forecasting, shift scheduling and performance management processes</li><li>Work in close co-operation with Head of Support to continuously balance operational needs, budgeting and employee experience</li><li>Deliver shift schedules and other reports for payroll and finance</li></ul>Our humble expectations<ul><li>Solid previous Contact Center WFM experience</li><li>You are able to think on your feet and multi-tasking is your second nature</li><li>You have lazer-sharp focus on details, but can also take the “helicopter view” to ensure that successful WFM processes fit our broader Support strategy</li><li>You are tech-savvy and seek to learn and teach others in how to use our Customer Support tools</li><li>Excellent organizational and analytical skills.</li><li>Proficient in using workforce management software and tools (SQL knowledge is a plus)</li><li>Fluent in English and Greek</li></ul>Next stepsIf you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!&nbsp; We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!&nbsp;

WFM Specialist

Θέλεις να εργαστείς στο κατάστημα του Λ.Θεσσαλονίκης ως Εποχιακός :ΠωλητήςΤαμίαςΑποθηκάριοςΚαθαρίστρια&nbsp;Κάνε την αίτηση σου απευθείας στο κατάστημα ή στείλε μας το βιογραφικό σου σημείωμα στο 25hr@jumbo.gr <ul><li></li></ul><ul><li></li></ul>Εμείς σου προσφέρουμε: <ul><li>-Αξιοκρατικό &amp; σύγχρονο περιβάλλον εργασίας.</li><li>-Ανταγωνιστικό πακέτο αποδοχών.</li><li>-Άριστες προοπτικές επαγγελματικής εξέλιξης σε σύντομο χρονικό διάστημα.</li><li>-Συστηματική και ευρύτατη εκπαίδευση.</li></ul><ul><li></li></ul>Θα τηρηθεί απόλυτη εχεμύθεια.

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