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Content Moderation - Bilingual Azerbaijani/English So what does a Content Moderator really do?Think of yourself as someone who will ensure high quality and safe experiences for both people and businesses across the social media&nbsp;family of apps, so not everyone can qualify for this role. We make sure we get the best of the&nbsp;best, after all, we are a ridiculously good company so we make sure our employees are&nbsp;top-notch. So come on, now we need your full concentration because it’s time to imagine what&nbsp;It's like being a Content Moderator.&nbsp;As a Content Moderator, you will be instrumental in keeping our online world engaging, appropriate, and safe. You will apply a content policy to digital content and execute handling&nbsp;procedures with consistency. The best candidates are able to identify subtle differences in the&nbsp;meaning of digital communication and accurately enforce the client’s terms of use by carefully&nbsp;monitoring reports of abuse on the site. You will atively participate in employee assistance&nbsp;programs, program reporting initiatives and training to foster the well-being of you and the&nbsp;employee community. A Content Moderator will escalate through appropriate channels any&nbsp;changes that may impact performance or as necessary to maintain required KPIs. You will also&nbsp;adhere to security measures, confidentiality, and other project requirements in any way related&nbsp;to your work.&nbsp;So what does all this mean for your day-to-day? In the Content Moderator role, you will be working on a computer each day reviewing content such as videos, news stories, still pictures,&nbsp;political ads, and social media profiles. You will then score this content on areas such as&nbsp;age-appropriateness, level of violence, sexual content, and political transparency. In order to&nbsp;properly identify all of these items, you will be trained on how to enforce the client’s policies, and&nbsp;then use these policies to support the overall business.&nbsp;As a Content Moderator, you understand the importance of working hard and having fun! You will be given daily time to participate in wellness activities such as dance parties, fitness&nbsp;challenges, on-site wellness programs, video games, and team development exercises. TaskUs&nbsp;provides onsite free munchies, popcorn, and food for purchase from our market or local source food vendors. We also enjoy a good party, so there is always one happening somewhere!Do you have what it takes to be a Content Moderator?&nbsp;Requirements:What is it we’re looking for? Well since this is a Content Moderator we need someone with at least one year prior operations experience in shared services or a customer experience&nbsp;environment. What else?<ul><li>We also need someone with at least a high school diploma or equivalent.</li><li>We also need someone who is fluent in English and Azerbaijani, must be able to read and speak the language.</li></ul>​Now let’s get technical.<ul><li>We’re looking for someone who has strong interpersonal skills, verbal and written communication skills and most importantly empathy. Someone who has a high affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported.</li></ul>TaskUs devotes considerable resources to the wellbeing of its employees. Being a Content Moderator means participating in counseling sessions and other wellness programs: ● All employees will attend wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment.● All employees will attend wellness groups.Creating a Culture of Awareness and Prevention:TaskUs believes in being transparent with our new employees about their job duties and the&nbsp;possible impact. Some of our campaigns include disturbing content. Examples of these types of material may include but are not limited to: ● Child exploitation and abuse● Animal torture● Gang Violence● Murder● Hate Speech&nbsp;As a content moderator it is important for you to know the potential risks related to this type of work. While TaskUs is focused on employee wellness by having&nbsp;counselors on-site, resiliency programming, and other wellness initiatives, exposure to&nbsp;graphic and disturbing content is unavoidable. Some individuals with a sensitivity to&nbsp;viewing graphic or disturbing content may be at risk for developing distress, mental&nbsp;health symptoms, or, in rare instances, Secondary Traumatic Stress based on the content they are viewing.&nbsp;TaskUs reserves the right to reassign content moderators to other TaskUs projects based on staffing needs, employee performance, and other considerations.&nbsp;In order to help create a community that is safe for all employees, the Resiliency and Wellness&nbsp;Team takes an active role in the primary prevention of mental health concerns through direct&nbsp;practice efforts, e-learning, skills training, and outreach efforts to the TaskUs community. Our&nbsp;programs seek to raise awareness about psychological issues, challenge ideas that contribute&nbsp;to social inequity, disempowerment, and discrimination, as well as the underlying structures that&nbsp;support them. In addition, our programs empower employees to find and use their voices in a healthy and productive way.&nbsp;About Us:TaskUs is the fastest growing tech-enabled business services company in the world, delivering the customer support, AI operations and content security services that power the world’s most innovative companies. Listed as one of Glassdoor‘s “100 Best Places to Work”, USA Today’s “Best Company Cultures” and “Best Companies for Women” by Comparably, TaskUs is a Frontline-First company that puts its people at the heart of everything they do. TaskUs has been recognized as one of the Inc. “5000 Fastest Growing Private Companies in America” for the past seven years consecutively. Founded in 2008 by Bryce Maddock and Jaspar Weir, the company raised over $250mm in 2018 from the world’s largest private equity firm, Blackstone.TaskUs currently has over 47.000 employees and offices across the U.S., Philippines, India, Taiwan, Croatia and Mexico. To find out more visit&nbsp;www.TaskUs.com. TaskUs Inc. is an equal opportunity employer.How We Partner To Protect You:&nbsp;TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI:&nbsp;In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to&nbsp;opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

Content Moderation - Bilingual Azerbaijani/English

Customer Care&nbsp;Specialist-Portuguese/English&nbsp;BilingualWhat does a Customer Care Specialist really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Customer Care Specialist.Responsibilities:<ul><li>Experience in technical-based customer assistance through voice, chat, and email</li><li>Previous experience dealing with the challenges faced in a customer-focused role&nbsp;</li><li>Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting&nbsp;colleagues/department.&nbsp;As a result, driving the successful development of the team and the wider department forward.</li><li>Problem-solving and critical thinking skills</li><li>A passion for problem-solving with the customer’s interest and satisfaction being the primary goal</li><li>Social Media Savvy</li><li>Ability to effectively and correctly communicate verbally and in written format</li></ul>Role Requirements:<ul><li>Must be bilingual in Portuguese (B2/C1) and English (B2/C1) speaking and writing</li><li>Minimum 1-2 year experience in Customer Support, technical support, especially with a help desk or other IT functions&nbsp;</li><li>Great communication skills, written and orally</li><li>Demonstrate strong abilities to work independently and as a remote team player</li><li>Must be adaptable and flexible, demonstrating abilities to work with process and information changes</li><li>Must be willing to participate in a background screening</li><li>Proven customer communication experience (E-mail &amp; Phone)</li><li>Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)</li></ul>About Us\We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology—powered by ridiculously smart people.TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.TaskUs currently has over 4,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia.TaskUs is an equal opportunity employer.If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! TaskUs is an Equal Opportunity EmployerHow We Partner To Protect You:&nbsp;TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI:&nbsp;In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to&nbsp;opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

Bilingual Portuguese/English Customer Care Specialist

Customer Care&nbsp;Specialist-Turkish/English&nbsp;BilingualWhat does a Customer Care Specialist really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Customer Care Specialist.Responsibilities:<ul><li>Experience in technical-based customer assistance through voice, chat, and email</li><li>Previous experience dealing with the challenges faced in a customer-focused role&nbsp;</li><li>Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting&nbsp;colleagues/department.&nbsp;As a result, driving the successful development of the team and the wider department forward.</li><li>Problem-solving and critical thinking skills</li><li>A passion for problem-solving with the customer’s interest and satisfaction being the primary goal</li><li>Social Media Savvy</li><li>Ability to effectively and correctly communicate verbally and in written format</li></ul>Role Requirements:<ul><li>Must be bilingual in Turkish (C2/Native) and English (B2/C1) speaking and writing</li><li>Minimum 1-2 year experience in Customer Support, technical support, especially with a help desk or other IT functions&nbsp;</li><li>Great communication skills, written and orally</li><li>Demonstrate strong abilities to work independently and as a remote team player</li><li>Must be adaptable and flexible, demonstrating abilities to work with process and information changes</li><li>Must be willing to participate in a background screening</li><li>Proven customer communication experience (E-mail &amp; Phone)</li><li>Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)</li></ul>About UsWe are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology—powered by ridiculously smart people.TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.TaskUs currently has over 45,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia.TaskUs is an equal opportunity employer.If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! TaskUs is an Equal Opportunity EmployerHow We Partner To Protect You:&nbsp;TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI:&nbsp;In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to&nbsp;opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

Bilingual Turkish/English Customer Care Specialist

So what does a Content Moderator really do?Think of yourself as someone who will ensure high quality and safe experiences for both people and businesses across the social media&nbsp;family of apps, so not everyone can qualify for this role. We make sure we get the best of the&nbsp;best, after all, we are a ridiculously good company so we make sure our employees are&nbsp;top-notch. So come on, now we need your full concentration because it’s time to imagine what&nbsp;It's like being a Content Moderator.&nbsp;As a Content Moderator, you will be instrumental in keeping our online world engaging, appropriate, and safe. You will apply a content policy to digital content and execute handling&nbsp;procedures with consistency. The best candidates are able to identify subtle differences in the&nbsp;meaning of digital communication and accurately enforce the client’s terms of use by carefully&nbsp;monitoring reports of abuse on the site. You will atively participate in employee assistance&nbsp;programs, program reporting initiatives and training to foster the well-being of you and the&nbsp;employee community. A Content Moderator will escalate through appropriate channels any&nbsp;changes that may impact performance or as necessary to maintain required KPIs. You will also&nbsp;adhere to security measures, confidentiality, and other project requirements in any way related&nbsp;to your work.&nbsp;So what does all this mean for your day-to-day? In the Content Moderator role, you will be working on a computer each day reviewing content such as videos, news stories, still pictures,&nbsp;political ads, and social media profiles. You will then score this content on areas such as&nbsp;age-appropriateness, level of violence, sexual content, and political transparency. In order to&nbsp;properly identify all of these items, you will be trained on how to enforce the client’s policies, and&nbsp;then use these policies to support the overall business.&nbsp;As a Content Moderator, you understand the importance of working hard and having fun! You will be given daily time to participate in wellness activities such as dance parties, fitness&nbsp;challenges, on-site wellness programs, video games, and team development exercises. TaskUs&nbsp;provides onsite free munchies, popcorn, and food for purchase from our market or local source food vendors. We also enjoy a good party, so there is always one happening somewhere!Do you have what it takes to be a Content Moderator?&nbsp;Requirements:What is it we’re looking for? Well since this is a Content Moderator we need someone with at least one year prior operations experience in shared services or a customer experience&nbsp;environment. What else?<ul><li>We also need someone with at least a high school diploma or equivalent.</li><li>We also need someone who is fluent in English and Georgian, must be able to read and speak the language.</li></ul>​Now let’s get technical.<ul><li>We’re looking for someone who has strong interpersonal skills, verbal and written communication skills and most importantly empathy. Someone who has a high affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported.</li></ul>TaskUs devotes considerable resources to the wellbeing of its employees. Being a Content Moderator means participating in counseling sessions and other wellness programs: ● All employees will attend wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment.● All employees will attend wellness groups.Creating a Culture of Awareness and Prevention:TaskUs believes in being transparent with our new employees about their job duties and the&nbsp;possible impact. Some of our campaigns include disturbing content. Examples of these types of material may include but are not limited to: ● Child exploitation and abuse● Animal torture● Gang Violence● Murder● Hate Speech&nbsp;As a content moderator it is important for you to know the potential risks related to this type of work. While TaskUs is focused on employee wellness by having&nbsp;counselors on-site, resiliency programming, and other wellness initiatives, exposure to&nbsp;graphic and disturbing content is unavoidable. Some individuals with a sensitivity to&nbsp;viewing graphic or disturbing content may be at risk for developing distress, mental&nbsp;health symptoms, or, in rare instances, Secondary Traumatic Stress based on the content they are viewing.&nbsp;TaskUs reserves the right to reassign content moderators to other TaskUs projects based on staffing needs, employee performance, and other considerations.&nbsp;In order to help create a community that is safe for all employees, the Resiliency and Wellness&nbsp;Team takes an active role in the primary prevention of mental health concerns through direct&nbsp;practice efforts, e-learning, skills training, and outreach efforts to the TaskUs community. Our&nbsp;programs seek to raise awareness about psychological issues, challenge ideas that contribute&nbsp;to social inequity, disempowerment, and discrimination, as well as the underlying structures that&nbsp;support them. In addition, our programs empower employees to find and use their voices in a healthy and productive way.&nbsp;About Us:TaskUs is the fastest growing tech-enabled business services company in the world, delivering the customer support, AI operations and content security services that power the world’s most innovative companies. Listed as one of Glassdoor‘s “100 Best Places to Work”, USA Today’s “Best Company Cultures” and “Best Companies for Women” by Comparably, TaskUs is a Frontline-First company that puts its people at the heart of everything they do. TaskUs has been recognized as one of the Inc. “5000 Fastest Growing Private Companies in America” for the past seven years consecutively. Founded in 2008 by Bryce Maddock and Jaspar Weir, the company raised over $250mm in 2018 from the world’s largest private equity firm, Blackstone.TaskUs currently has over 47.000 employees and offices across the U.S., Philippines, India, Taiwan, Croatia and Mexico. To find out more visit&nbsp;www.TaskUs.com. TaskUs Inc. is an equal opportunity employer.How We Partner To Protect You:&nbsp;TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI:&nbsp;In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to&nbsp;opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

Content Moderation - Bilingual Georgian/English

As a Quality Analyst, you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met.&nbsp;Roles and responsibilities:Audit calls/interactions/transactions for aligned TeammatesCoach Teammates for performance improvement (campaign specific)&nbsp;Report performance for an aligned span on a daily/weekly/monthly basisProvide inputs and basis audits for briefings and training which need identification&nbsp;Partner with Team Leaders (TLs) in leading team meetings for metrics improvementParticipate in strategic projects for the campaign/LOBIdentify and escalate any potential quality issues per defined processIsolate and report defects; verify defect fixesSuggest process/system improvements based on common customer concernsAccomplish other responsibilities assigned by managementDrive quality initiatives, contests and campaigns for the assigned spanBe updated on knowledge and serve as SME for the campaign/LOB Technical skills and qualifications:Fluent English &amp; UkrainianGraduate of any course (preferred)At least one-year of work experience as a Quality Analyst (preferred)Basic skills in Excel or Google Sheets&nbsp;Problem-solving skillsFamiliarity with the application of basic quality tools, such as cause and effect, histogram, correlation, and others (preferred)&nbsp;Soft skills:Has strong customer centricityCan assertively provide constructive feedbackHas good written and verbal communication skillsThinks logicallyCan manage conflicts&nbsp;Pays strong attention to detailCan work with minimal supervisionDemonstrates initiative and good judgmentCan work on multiple projects and is versatileCan establish and maintain effective working relations with a wide variety of individualsCan work with a diverse teamHas a Continuous Improvement mindsetPersonality traits required:Demonstrates clear thought processArticulates clearly&nbsp;Exercises conscientiousness and diligenceDemonstrates assertiveness&nbsp;About Us:TaskUs is the fastest growing tech-enabled business services company in the world, delivering the customer support, AI operations and content security services that power the world’s most innovative companies. Listed as one of Glassdoor‘s “100 Best Places to Work”, USA Today’s “Best Company Cultures” and “Best Companies for Women” by Comparably, TaskUs is a Frontline-First company that puts its people at the heart of everything they do. TaskUs has been recognized as one of the Inc. “5000 Fastest Growing Private Companies in America” for the past seven years consecutively. Founded in 2008 by Bryce Maddock and Jaspar Weir, the company raised over $250mm in 2018 from the world’s largest private equity firm, Blackstone.TaskUs currently has over 47.000 employees and offices across the U.S., Philippines, India, Taiwan, Croatia and Mexico. To find out more visit&nbsp;www.TaskUs.com. TaskUs Inc. is an equal opportunity employer.How We Partner To Protect You:&nbsp;TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI:&nbsp;In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to&nbsp;opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

Ukrainian Quality Analyst

Customer Care&nbsp;Specialist-Spanish/English&nbsp;BilingualWhat does a Customer Care Specialist really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Customer Care Specialist.Responsibilities:<ul><li>Experience in technical-based customer assistance through voice, chat, and email</li><li>Previous experience dealing with the challenges faced in a customer-focused role&nbsp;</li><li>Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting&nbsp;colleagues/department.&nbsp;As a result, driving the successful development of the team and the wider department forward.</li><li>Problem-solving and critical thinking skills</li><li>A passion for problem-solving with the customer’s interest and satisfaction being the primary goal</li><li>Social Media Savvy</li><li>Ability to effectively and correctly communicate verbally and in written format</li></ul>Role Requirements:<ul><li>Must be bilingual in Spanish (C1/C2/Native) and English (B2/C1) speaking and writing</li><li>Experience in Customer Support, technical support, especially with a help desk or other IT functions&nbsp;</li><li>Great communication skills, written and orally</li><li>Demonstrate strong abilities to work independently and as a remote team player</li><li>Must be adaptable and flexible, demonstrating abilities to work with process and information changes</li><li>Must be willing to participate in a background screening</li><li>Proven customer communication experience (E-mail &amp; Phone)</li><li>Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)</li></ul>About UsWe are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology—powered by ridiculously smart people.TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.TaskUs currently has over 45,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia.TaskUs is an equal opportunity employer.How We Partner To Protect You:&nbsp;TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI:&nbsp;In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to&nbsp;opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

Bilingual Spanish/English Customer Care Specialist

Customer Care&nbsp;Specialist-German/English&nbsp;BilingualWhat does a Customer Care Specialist really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Customer Care Specialist.Responsibilities:<ul><li>Experience in technical-based customer assistance through voice, chat, and email</li><li>Previous experience dealing with the challenges faced in a customer-focused role&nbsp;</li><li>Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting&nbsp;colleagues/department.&nbsp;As a result, driving the successful development of the team and the wider department forward.</li><li>Problem-solving and critical thinking skills</li><li>A passion for problem-solving with the customer’s interest and satisfaction being the primary goal</li><li>Social Media Savvy</li><li>Ability to effectively and correctly communicate verbally and in written format</li></ul>Role Requirements:<ul><li>Must be bilingual in German (C1/C2/Native) and English (B2/C1) speaking and writing</li><li>Experience in Customer Support, technical support, especially with a help desk or other IT functions&nbsp;</li><li>Great communication skills, written and orally</li><li>Demonstrate strong abilities to work independently and as a remote team player</li><li>Must be adaptable and flexible, demonstrating abilities to work with process and information changes</li><li>Must be willing to participate in a background screening</li><li>Proven customer communication experience (E-mail &amp; Phone)</li><li>Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)</li></ul>About UsWe are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology—powered by ridiculously smart people.TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.TaskUs currently has over 45,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia.TaskUs is an equal opportunity employer.How We Partner To Protect You:&nbsp;TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI:&nbsp;In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to&nbsp;opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

Bilingual German/English Customer Care Specialist

We are seeking a motivated and results-driven individual to join our team as a B2B Inbound Sales Specialist. This role will primarily involve handling inbound calls and emails from potential business clients, providing information about our products or services, and ultimately closing sales.Duties and ResponsibilitiesResearch and Outreach:<ul><li>Conduct thorough research to create targeted outreach materials for high-value prospects in collaboration with Sales Development Representatives (SDRs) and Account Executives (AEs).</li><li>Initiate contact with potential customers through warm lead calling and responding to inquiries generated from marketing efforts using effective questioning to uncover needs.</li></ul>Lead Qualification and Management:<ul><li>Follow up with marketing-generated leads to qualify as sales opportunities and move solid leads through the sales funnel, connecting them to appropriate sales personnel and arranging meetings.</li><li>Identify high-potential prospective users or client opportunity and develop an effective engagement strategy.&nbsp;</li><li>Maintain and manage client accounts, ensuring a high level of engagement and satisfaction.</li></ul>Customer Engagement:<ul><li>Show understanding and empathy towards customers, assisting them in using the platform effectively and addressing any issues.</li><li>Provide detailed information on product features, pricing, and payment options while advocating for new products and services through a consultative approach.</li><li>Follow up with potential customers who expressed interest but did not lead to immediate sales opportunities to nurture and develop relationships.</li></ul> &nbsp;Collaboration and Feedback:<ul><li>Work cross-functionally with marketing and other teams to escalate urgent or unresolved customer issues, improving targeting and messaging based on insights gathered from customer interactions.</li><li>Collaborate with the sales team to achieve monthly, quarterly, and annual sales targets while providing feedback on emerging trends in customer needs.</li></ul>Sales Execution:<ul><li>Execute sales plays created by marketing and implement scaled sales strategies to acquire new customers and enhance product adoption and client retention.</li><li>Own the full sales cycle, from business case development to closing deals while ensuring all customer interactions are meticulously documented within the CRM system.</li><li>Discover the overall business objectives of clients and effectively articulate our client value proposition to customers by setting up and delivering live demos.</li></ul>Training and Compliance:<ul><li>Participate in training sessions as required and adhere to company policies and procedures.</li><li>Achieve internal service-level agreements (SLAs) and performance metrics while maintaining high customer satisfaction standards.</li></ul>Reporting:<ul><li>Consistently update activity and contact information within the CRM, supporting weekly reporting efforts and helping to analyze customer interactions.</li></ul> &nbsp;Competencies and Skills:<ul><li>Business Acumen: Possesses a deep understanding of business practices, enabling the creation of customized solutions that meet complex business needs.</li><li>Results Orientation: Highly motivated to achieve and exceed sales targets, employing a strategic approach to overcome obstacles and deliver expected outcomes.</li><li>Excellent Communication and Influencing Skills: Outstanding ability to build and maintain strong customer relationships, offering targeted long-term solutions that align with client requirements.</li><li>Technical Proficiency: Enthusiastic about technology and skilled at understanding and explaining complex concepts. Adept at developing tailored solutions that meet customer needs.</li><li>System Adaptability: Proven track record of quickly learning new processes and effectively navigating various systems to improve operational efficiency.</li><li>Presentation Skills: Proficient in delivering persuasive virtual demonstrations to potential clients, effectively showcasing products and solutions.</li><li>Language Proficiency: Fluent in English and Italian (C1 level), with strong written and verbal communication abilities.</li><li>Organizational Skills: Highly organized with excellent time management skills, ensuring timely attention to priorities and customer needs.</li></ul> &nbsp;We Would Really Like You to Have:<ul><li>Sales Environment Understanding: A strong grasp of the sales landscape and dynamics.</li><li>Sales Experience: Prior experience in a sales environment is advantageous.</li><li>Fintech Experience: Familiarity with fintech products or services is a plus.</li><li>Urgency and Adaptability: Ability to thrive in a fast-paced and ambiguous sales environment.</li><li>Strong Command of Technology: Proficient in Windows OS, Apple OS X, Microsoft Office Suite, and Google applications.</li><li>Exceptional Communication Abilities: Excellent verbal and written skills, crucial for addressing customer needs effectively and building rapport.</li><li>Problem-Solving Skills: Proactive approach to identifying and addressing client needs, with attention to detail.</li><li>Team Collaboration: Strong team player who actively contributes to departmental initiatives and fosters collaboration.</li><li>Openness to Feedback and Continuous Improvement: Willingness to learn and grow, demonstrating reliability and honesty.</li><li>Empathy and Reassurance: Ability to understand customer concerns and provide reassurance effectively.</li><li>Overall, we are looking for a dependable, adaptable individual who can thrive in a dynamic environment while delivering top-notch customer service and achieving sales excellence.</li></ul> &nbsp;What can you expect from this role?<ul><li>Competitive salary</li><li>Comprehensive benefits package</li><li>Ample opportunities for professional development and learning from various departments</li><li>A vibrant and inclusive work environment</li></ul> &nbsp;Are you enthusiastic about sales? If you’re eager to advance your career in this field and enhance your skill set, this is the ideal opportunity for you! We are currently seeking driven Sales professionals to join our team. &nbsp;How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.

B2B Sales Specialist - French/English

Content Moderation - Bilingual Swedish/English So what does a Content Moderator really do?Think of yourself as someone who will ensure high quality and safe experiences for both people and businesses across the social media&nbsp;family of apps, so not everyone can qualify for this role. We make sure we get the best of the&nbsp;best, after all, we are a ridiculously good company so we make sure our employees are&nbsp;top-notch. So come on, now we need your full concentration because it’s time to imagine what&nbsp;It's like being a Content Moderator.&nbsp;As a Content Moderator, you will be instrumental in keeping our online world engaging, appropriate, and safe. You will apply a content policy to digital content and execute handling&nbsp;procedures with consistency. The best candidates are able to identify subtle differences in the&nbsp;meaning of digital communication and accurately enforce the client’s terms of use by carefully&nbsp;monitoring reports of abuse on the site. You will atively participate in employee assistance&nbsp;programs, program reporting initiatives and training to foster the well-being of you and the&nbsp;employee community. A Content Moderator will escalate through appropriate channels any&nbsp;changes that may impact performance or as necessary to maintain required KPIs. You will also&nbsp;adhere to security measures, confidentiality, and other project requirements in any way related&nbsp;to your work.&nbsp;So what does all this mean for your day-to-day? In the Content Moderator role, you will be working on a computer each day reviewing content such as videos, news stories, still pictures,&nbsp;political ads, and social media profiles. You will then score this content on areas such as&nbsp;age-appropriateness, level of violence, sexual content, and political transparency. In order to&nbsp;properly identify all of these items, you will be trained on how to enforce the client’s policies, and&nbsp;then use these policies to support the overall business.&nbsp;As a Content Moderator, you understand the importance of working hard and having fun! You will be given daily time to participate in wellness activities such as dance parties, fitness&nbsp;challenges, on-site wellness programs, video games, and team development exercises. TaskUs&nbsp;provides onsite free munchies, popcorn, and food for purchase from our market or local source food vendors. We also enjoy a good party, so there is always one happening somewhere!Do you have what it takes to be a Content Moderator?&nbsp;Requirements:What is it we’re looking for? Well since this is a Content Moderator we need someone with at least one year prior operations experience in shared services or a customer experience&nbsp;environment. What else?<ul><li>We also need someone with at least a high school diploma or equivalent.</li><li>We also need someone who is fluent in English and Swedish, must be able to read and speak the language.</li></ul>​Now let’s get technical.<ul><li>We’re looking for someone who has strong interpersonal skills, verbal and written communication skills and most importantly empathy. Someone who has a high affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported.</li></ul>TaskUs devotes considerable resources to the wellbeing of its employees. Being a Content Moderator means participating in counseling sessions and other wellness programs: ● All employees will attend wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment.● All employees will attend wellness groups.Creating a Culture of Awareness and Prevention:TaskUs believes in being transparent with our new employees about their job duties and the&nbsp;possible impact. Some of our campaigns include disturbing content. Examples of these types of material may include but are not limited to: ● Child exploitation and abuse● Animal torture● Gang Violence● Murder● Hate Speech&nbsp;As a content moderator it is important for you to know the potential risks related to this type of work. While TaskUs is focused on employee wellness by having&nbsp;counselors on-site, resiliency programming, and other wellness initiatives, exposure to&nbsp;graphic and disturbing content is unavoidable. Some individuals with a sensitivity to&nbsp;viewing graphic or disturbing content may be at risk for developing distress, mental&nbsp;health symptoms, or, in rare instances, Secondary Traumatic Stress based on the content they are viewing.&nbsp;TaskUs reserves the right to reassign content moderators to other TaskUs projects based on staffing needs, employee performance, and other considerations.&nbsp;In order to help create a community that is safe for all employees, the Resiliency and Wellness&nbsp;Team takes an active role in the primary prevention of mental health concerns through direct&nbsp;practice efforts, e-learning, skills training, and outreach efforts to the TaskUs community. Our&nbsp;programs seek to raise awareness about psychological issues, challenge ideas that contribute&nbsp;to social inequity, disempowerment, and discrimination, as well as the underlying structures that&nbsp;support them. In addition, our programs empower employees to find and use their voices in a healthy and productive way.&nbsp;About Us:TaskUs is the fastest growing tech-enabled business services company in the world, delivering the customer support, AI operations and content security services that power the world’s most innovative companies. Listed as one of Glassdoor‘s “100 Best Places to Work”, USA Today’s “Best Company Cultures” and “Best Companies for Women” by Comparably, TaskUs is a Frontline-First company that puts its people at the heart of everything they do. TaskUs has been recognized as one of the Inc. “5000 Fastest Growing Private Companies in America” for the past seven years consecutively. Founded in 2008 by Bryce Maddock and Jaspar Weir, the company raised over $250mm in 2018 from the world’s largest private equity firm, Blackstone.TaskUs currently has over 47.000 employees and offices across the U.S., Philippines, India, Taiwan, Croatia and Mexico. To find out more visit&nbsp;www.TaskUs.com. TaskUs Inc. is an equal opportunity employer.How We Partner To Protect You:&nbsp;TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI:&nbsp;In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to&nbsp;opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

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