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As a member of a dynamic Non Motor Claims Team your aim will be to ensure that claims are handled efficiently and provide a positive and consistent experience to our clients.Your day-to-day:<ul><li>Handling, monitoring and settling claims on damages or other general&nbsp;insurance-non motor issues&nbsp;(e.g. property, physical damage)</li><li>Analyzing complex information from different sources</li><li>Examining&nbsp;claim liability</li><li>Preparing and processing&nbsp;claim reports</li><li>Negotiating&nbsp;payments with claimants</li><li>Communicating&nbsp;with our customers</li></ul>What we are looking for:<ul><li>Previous&nbsp;experience&nbsp;in relevant positions within the&nbsp;insurance industry</li><li>Academic Degree</li><li>IT literate and very good knowledge of&nbsp;MS Office</li><li>Advanced&nbsp;communication skills, written and oral, both in English and Greek</li><li>Customer-centric approach, advanced negotiation and decision making skills</li><li>Ability to achieve&nbsp;high quality results&nbsp;with accuracy, reliability and time consistency</li><li>Team spirit&nbsp;and ability to cooperate with people of different background</li></ul>What we offer:<ul><li>Dynamic Environment: Join a fast-paced environment in a leading multinational insurance company with a strong team culture</li><li>Competitive Package:&nbsp;Enjoy a competitive remuneration and benefits package, including a health and pension insurance plan</li><li>Career Growth:&nbsp;Access continuous learning opportunities and career development prospects</li></ul>If you are a passionate professional, seeking for new opportunities, ERGO is the employer you are looking for!

Non Motor Claims Adjuster

As part of a dynamic Business Analysis &amp; Application Development Governance Team, your aim will be to manage the demand for software services, coordinating testing activities and ensuring the successful delivery of high-quality software solutions.Your day-to-day:<ul><li>Evaluate and prioritize&nbsp;IT software project demands based on business value, feasibility, and resource availability.</li><li>Maintain the demand management process, ensuring that all requests are efficiently tracked and addressed.</li><li>Collaborate with business stakeholders, analysts, and software teams&nbsp;to define solution requirements and scope for demand requests.</li><li>Conduct regular communication&nbsp;with stakeholders, providing updates on demand status, timelines, and resource allocation.</li><li>Monitor and report on key performance indicators (KPIs), such as service fulfillment and customer satisfaction.</li><li>Plan and oversee testing activities, ensuring the creation of comprehensive test plans and test cases.</li><li>Coordinate with project managers, business analysts, and development teams&nbsp;to define testing requirements and timelines.</li><li>Facilitate user acceptance testing (UAT), monitoring and reporting on testing progress, defect status, and overall product quality.</li><li>Continuously improve testing processes and tools&nbsp;to optimize efficiency and effectiveness.</li><li>Develop and implement testing strategies, methodologies, and best practices&nbsp;to enhance the quality of software solutions.</li></ul>What we are looking for:<ul><li>Educational background: BSc or MSc in Computer Science or a relevant technology-related field.</li><li>Professional experience: At least 2 years of experience in demand management and/or testing coordination.</li><li>Solid knowledge&nbsp;of demand management and testing methodologies.</li><li>Familiarity with JIRA&nbsp;and its components; knowledge of Confluence and Zephyr will be considered a plus.</li><li>Critical and analytical thinking: Strong problem-solving abilities to address challenges effectively.</li><li>Advanced organizational and time-management skills&nbsp;to manage multiple tasks efficiently.</li><li>Ability to deliver high-quality results&nbsp;with limited supervision.</li><li>Exceptional communication skills&nbsp;in both Greek and English.</li></ul>What we offer:<ul><li>Dynamic Environment: Join a fast-paced environment in a leading multinational insurance company with a strong team culture</li><li>Competitive Package:&nbsp;Enjoy a competitive remuneration and benefits package, including a health and pension insurance plan</li><li>Career Growth:&nbsp;Access continuous learning opportunities and career development prospects</li></ul>If you are a passionate professional, seeking for new opportunities, ERGO is the employer you are looking for!

Demand and Testing Coordinator

You will be part of a dynamic Customer Experience Team aiming to deliver quality service as part of an outstanding customer experience. You will communicate with customers and business partners via phone, email and chat in order to handle service requests and inquiries.&nbsp;Your day-to-day:<ul><li>Achieve high rate on first call resolution</li><li>Handle both incoming and outbound calls</li><li>Handle written requests and emails</li><li>Perform underwriting actions</li><li>Handle documents’ issuance</li><li>Conduct 1st&nbsp;level troubleshooting and technical support</li><li>Assist customers and partners by providing product and service information</li><li>Identify customers’ and partners’ needs to achieve satisfaction</li><li>Assist with potential customer complaints</li><li>Contribute to team effort by accomplishing related results</li><li>Ensure compliance with relative policies and processes</li></ul>What we are looking for:<ul><li>Proven working experience of at least 1 year in customer service</li><li>Bachelor’s Degree in Insurance, Business Administration or related field</li><li>Insurance CII Certification will be considered as a plus</li><li>Excellent use of Microsoft Office Suite and familiarity with internal CRM applications</li><li>Ability to work effectively independently and collaboratively&nbsp;&nbsp;</li><li>Critical and analytical thinking and ability to achieve high quality results</li><li>Excellent communication skills, writing and verbal, both in Greek and English</li></ul>What we offer:<ul><li>The opportunity to work in a fast-paced environment of a leading multinational insurance company with a strong team culture</li><li>Competitive remuneration package</li><li>Health and Pension Insurance Plan</li><li>Continuous learning and career growth opportunities</li></ul>If you are a passionate professional, seeking for new opportunities, ERGO is the employer you are looking for!

Customer Service Specialist

<ul><li>Executes the administrative and secretarial tasks of the department in order to support the effective operation of the department and the vessels managed by the SMC. Organizes, coordinates and performs a wide range of administrative and general support duties.</li><li>Executes the secretarial and administrative tasks of the department, in order to support the Fleet Manager and the members of the Fleet Team in performing their role.</li><li>Maintains records of assigned vessels certificates, and facilitates the preservation of their validity, in respect of Class, Flag, and International regulations. Maintains Class module.</li><li>Monitors Compliance module or similar.</li><li>Assists Fleet Manager and Superintendents with TMSA and other similar external audit related works.</li><li>Assists Superintendents with PAL administrative works.</li><li>Develops and updates the archive of the department, so as to keep good record of all department actions and relationships. Timely updates general data bases of the department.</li><li>Monitors timely submission of the inspection, quarterly and dry dock reports to the appropriate stakeholders. Assists Superintendents in finalizing their reports, if required. Maintains copies and updates the Ship’s Inspection List.</li><li>Monitors, keeps record and supplies ship’s stationary.</li><li>If required, assists with travel arrangements, visas, etc, coordinates meetings of Fleet Team. Processes invoices, checks correctness, signature and stamp, filing. Monitors timely visits to the vessels.</li><li>Follow up on routine matters with telephone calls and emails etc. with internal/external stakeholders.</li><li>Perform any other tasks as assigned by the management.</li></ul> RequirementsEducation and Qualifications:<ul><li>High School Diploma or equivalent</li></ul>Work Experience:<ul><li>At least 3 years’ experience within a large organisation dealing with administrative duties</li></ul>Job-Specific Skills:<ul><li>Very good communication skills</li><li>Organisational skills</li><li>Team work and cooperation</li><li>PC literacy - Excellent Computer skills – Microsoft Office (Intermediate Level)</li><li>Fluency in English</li></ul> BenefitsWhy you should join us!<ul><li>Career development opportunities</li><li>Technical and soft skills training</li><li>Comprehensive health insurance coverage</li><li>Annual performance bonus</li><li>Entertainment benefits</li><li>In-house physical exercise programmes</li><li>Sustainability and wellness activities</li><li>Diverse workforce</li><li>Competitive compensation package</li><li>Flexible work opportunities</li><li>Technology-driven company</li><li>Be a part of the ever-growing Schulte group family!</li></ul>

Fleet Secretary

As a Cargo Operator in Trafigura you will be responsible for the end-to-end execution of physical shipments (bulk, containers, trucks and rail), identifying the safest and most cost-effective way to transport commodities from point of origin to point of destination. In this role, you will be involved in a broad range of activities that include but are not limited to logistics, contract execution, risk management &amp; PnL controlling, maintain relationships with Client/Contractors and internal stakeholders.Our Cargo Operators are passionate about logistics and supply chain, exceptional problem solvers who are able to think analytically even under pressure, self-driven and energetic professionals able to adapt to ever-changing conditions with their great organization skills and attention to detail.Knowledge Skills and Abilities, Key Responsibilities:<ul><li>University Degree with 2:1 (Hons) or equivalent. STEM or quantitative Degrees will be considered a plus</li><li>2-5 years of work experience in logistics and supply chain or shipping;</li><li>Good understanding of logistical chain, risks involved and best practices to deliver proper execution of the trade</li><li>Strong computer skills in MS office applications with focus in Excel proficient skills</li><li>Fluent English (Spoken and written);</li><li>Knowledge of French is considered as an advantage;\</li></ul>Key Responsibilities<ul><li>Coordinate deliveries from/ to the counterparties</li><li>Arrange logistics (inland and sea) to execute a trade</li><li>Manage operational costs</li><li>Review purchase invoices and coordinate payments to Suppliers</li><li>Prepare sales invoices</li><li>Arrange for weighing and sampling of the product</li><li>Arrange for quality determination of product</li><li>Coordinate customs clearance of the cargo</li><li>Manage stock (inventory) positions</li><li>Ensure internal systems are updated in a timely and diligent manner</li></ul>Competencies<ul><li>Strong communication and numerical skills</li><li>Strong analytical skills and ability to manage complexity</li><li>Ability to work in fast-paced and high-pressure environment</li><li>Organization skills and attention to detail</li><li>Ability to take initiatives and ensure accountability</li><li>Open personality with energy and drive</li></ul>Key Relationships and Department Overview:The team has daily communication with multiple internal departments:•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Traders•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Trade Finance Department,•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Accounting Department•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Treasury Department•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Risk management DepartmentDepartment OverviewThe Cargo Operations department is a global team of dynamic and energetic professionals working across different locations and assuring that all trades related to our Metals and Minerals division are properly executed.

Cargo Operator - Metals & Minerals

We are seeking for a dynamic Business Analyst for our Oil Terminals to monitor company’s global storage position and ensure that all facilities Trafigura stores product at have successfully gone through internal storage approval process and comply with all internal standards. This role will identify potential risks related to storage and develop contingency plans to mitigate these risks.The successful candidate will prepare and present regular reports to management on storage exposure, including expiry dates, notice periods and compliance status.Knowledge Skills and Abilities, Key Responsibilities:Necessary<ul><li>Bachelor's degree</li><li>FLUENT in English</li><li>Basic Understanding of contract terms</li><li>Basic Excel capabilities</li></ul>Competencies:<ul><li>Someone who is organised, careful, pays attention to detail, able to work in a high-pressured environment, dealing with a range of high priority issues</li><li>Excellent time management and prioritisation skills</li><li>High degree of responsibility</li><li>Diligent and thorough</li><li>Ability to work independently and as part of a team</li></ul>Key Responsibilities:<ul><li>Global Storage coordination process</li><li>Renewal of documentation</li><li>Storage Contracts Review</li><li>Software updates</li><li>Reporting to management</li></ul>Key Relationships and Department Overview:<ul><li>Operations</li><li>Traders</li><li>Contracts</li><li>Credit</li><li>Finance</li><li>Insurance internal departments</li></ul>Reporting Structure:<ul><li>Global Storage Coordinator Manager in Athens &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li></ul>Department OverviewTrafigura's Storage department is responsible for managing the global storage operations and inventory of the company's traded commodities.The team oversees a network of owned and leased storage terminals, tanks, warehouses and silos located strategically around the world. They ensure the proper handling, maintenance and accounting of commodities while in storage.

Business Analyst - Oil Terminals

As an Operations Support Analyst - Metals &amp; Minerals in Trafigura you will be responsible to support the team in the end-to-end execution of physical shipments (bulk, containers, trucks and rail). In this role, you will be responsible for several standard operational and reporting tasks intrinsically linked to the execution of purchase and sales refined metals &amp; minerals contracts. Our Cargo Operators are passionate about logistics and supply chain, exceptional problem solvers who are able to think analytically even under pressure, self-driven and energetic professionals able to adapt to ever-changing conditions with their great organization skills and attention to detail.In order to become part of the team, you must be focused, organized and detail oriented. Good communications and excel skills at all levels are fundamental.Knowledge Skills and Abilities, Key Responsibilities:<ul><li>Executing the tasks in the system based on standard operating process and/or instructions from operators in a timely and accurate manner</li><li>Ensuring that the turnaround time for document presentation and task deadlines is maintained</li><li>Preparation of insurance certificates based on inputs from operations</li><li>Issue timely &amp; accurate sales invoices based on request from operations</li><li>Follow ups with warehouses/counterparties for required documentation</li><li>Timely and accurate report out as per agreed frequency (daily, weekly, fortnightly, monthly)</li><li>Calculation of counterparty exposure basis agreed contractual terms</li><li>Determine opportunities to improve and automate processes and functions</li><li>Entering of weights and quality related data in the system</li></ul>What we are looking for:<ul><li>Strong interest in the commodities sector</li><li>Work experience in a related sector will be considered a plus</li><li>University Degree (or on course to complete degree) with 2:1 (hons) equivalent preferably from a STEM discipline</li><li>IT skills: Familiar with MS Office Suite specially Excel, Word, PowerPoint &amp; Outlook. Hands on experience of leveraging MS Excel for data gathering &amp; reporting</li><li>Ability to analyse large datasets</li><li>Flair for identifying process improvement opportunities and executing them</li><li>An analytical mind and inclination for problem-solving</li><li>Fluent in English (written and verbal)</li><li>Quick learner and comfortable operating in a fast paced environment</li><li>Good communication skills</li><li>Structured and organized</li><li>Good attention to detail, contentious &amp; precise</li><li>Ability to be flexible and work to deadlines and under pressure</li><li>Team player</li><li>Driven and self-motivated</li></ul>Key Relationships and Department Overview:Department OverviewThe Cargo Operations department is a global team of dynamic and energetic professionals working across different locations and assuring that all trades related to our Metals and Minerals division are properly executed.Reporting StructureDirectly to Team Leader of Cargo Operations team in Athens office

Operations Support Analyst - Metals & Minerals

As an IT Business Analyst, you will work in completing detailed business process analysis and requirements gathering to enable the delivery of complex software development projects. Within this role, you will be responsible for understanding and verifying business cases for change, completing business process analysis, and defining business requirements, functional requirements and design, manage relationships and expectations with stakeholders and business sponsors and support development and test teams throughout the entire delivery lifecycle. You will be expected to apply structured analysis and problem solving in areas you may not have business domain knowledge and experience.Knowledge Skills and Abilities, Key Responsibilities:Key Responsibilities&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <ul><li>Determination &amp; clear articulation of business requirements for Shipping and Bunkering</li><li>Develop and maintain working relationships with stakeholders.</li><li>Responsible for clearly articulating target business processes, business requirements &amp; functional design to enable change</li><li>Work with the architecture teams to determine the design of a solution, including screen design &amp; usability to optimise business processes</li><li>Detail story elaboration to facilitate the system development</li><li>Support development and quality assurance teams to ensure a solution meets its business requirements.</li><li>Support change management and training teams to prepare business stakeholder for process and functional change</li><li>Provide third line support for production issues</li></ul>Knowledge, Skills and Abilities<ul><li>Ability to act as a bridge between the business and highly technical developers located in remote offices, translating business concepts into requirements that are implementable.</li><li>Minimum 2 years of professional experience working as an IT Business Analyst within the IT industry and/or in shipping, bunkering or commodity trading</li><li>Shipping knowledge would be beneficial, but it is not required</li><li>Certified knowledge of business analysis methodologies (e.g. IIBA, PMI-PBA, CBAP) would be beneficial but it is not required</li><li>Excellent knowledge of BPMN or UML or other with equivalent value</li><li>Demonstrable ability to drive business process changes, challenging current business practices and working with key stakeholders</li><li>Able to self-manage and regularly prioritise and plan activities across multiple project work streams</li><li>Strong academic background is required in a subject that demonstrates the need for logical thinking, precise understanding and clear articulation</li><li>Excellent English in written and verbal communication</li><li>Knowledge of Veson IMOS Platform ERP, and/or Salesforce and/or Oracle Accounting systems is beneficial but not required</li><li>Ability to multi-task and work in a fast-paced environment.</li></ul>Key Attitudes / Competencies:<ul><li>Self-starter, problem solving and “get things done” approach</li><li>Delivery focused, organized and detail oriented</li><li>Outstanding Teammate with energy and drive in collaborating with IT colleagues and peers</li><li>Superb communication, engaging and able to build relationships and work with offshore teams across various time zones</li><li>Ability to make decisions &amp; succeed in fast-paced conditions.</li><li>Strong oral and written communications with strong inter-personal skills to collaborate with vendor teams and global IT owners with attention to micro level details.</li><li>Work effectively within an inclusive team and actively support the development of individuals and teams, both formally and informally</li><li>Excellent written and verbal communication skills</li><li>Strong analytical skills and ability to manage complexity</li></ul>Key Relationships and Department Overview:Key Relationships&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <ul><li>Robust collaborative relationship with IT architects, developers, project managers, implementation/outsourcing partners &amp; business analysts</li><li>Testing and training teams</li></ul>DepartmentTrafigura is committed to building and maintaining world class IT applications and infrastructure. The Trading IT group directly supports the Trafigura trading business, and this business has started a far-reaching programme to enhance and improve its trading applications using an innovative architecture to support business growth across the full range of business lines and geographies, and to enable the sharing of systems across different businesses. This programme is aimed at delivering functional capabilities, enhancements and technical infrastructure upgrades to enable continued business growth and enhanced profitability for the firm.Reporting Structure&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Reporting into the Global IT Product Manager - Shipping and Bunkering

IT Business Analyst

Νομός/Περιφέρεια:&nbsp;ΤήνουΠεριοχή:&nbsp;ΤήνοςΕίδος Σύμβασης:&nbsp;Πλήρης Απασχόληση / Μερική ΑπασχόλησηΑναζητούμε Υποψηφίους για την κάλυψη Θέσεων Εργασίας στα Καταστήματά μας.Οι διαθέσιμες Θέσεις Εργασίας είναι:&nbsp;<ul><li>Οδηγοί&nbsp;</li><li>Εργάτες Αποθήκης&nbsp;</li></ul>

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Job Ads Ελλάδα - Page 136

non motor claims adjuster

ERGO

demand and testing coordinator

ERGO

customer service specialist

ERGO

fleet secretary

Bernhard Schulte Shipmanagement

cargo operator - metals & minerals

Trafigura

business analyst - oil terminals

Trafigura

operations support analyst - metals & minerals

Trafigura

it business analyst

Trafigura

οδηγοί & εργάτες αποθήκης στα καταστήματά μας στην τήνο

ΣΚΛΑΒΕΝΙΤΗΣ A.E.E.

οδηγοί & εργάτες αποθήκης στα καταστήματά μας στην τήνο

ΣΚΛΑΒΕΝΙΤΗΣ A.E.E.