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Η εταιρία&nbsp;CTS&nbsp;, μέλος του&nbsp;Ομίλου ΟΤΕ, ενδιαφέρεται να καλύψει θέση&nbsp;Customer&nbsp;Experience&nbsp;Technician&nbsp;(Τεχνικός Πεδίου) στην ΑττικήΠροφίλ Θέσης&nbsp;<ul><li>Νέες συνδέσεις και άρση βλαβών (τηλεφωνίας και ευρυζωνικών υπηρεσιών)</li><li>Συντήρηση, την ενίσχυση και επέκταση του υπογείου &amp; εναέριου δικτύου της σταθερής</li><li>Εκσυγχρονισμός των τηλεπικοινωνιακών υποδομών με την σταδιακή μετάβαση των παροχών στα δίκτυα νέας γενιάς</li><li>Τεχνική καθοδήγηση των πελατών για την σωστή επιλογή νέων υπηρεσιών και προϊόντων του Ομίλου με βάση τις ανάγκες και τι επιθυμίες τους</li></ul>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Προφίλ Υποψηφίου&nbsp;Απαραίτητα προσόντα:<ul><li>Πτυχίο ΑΕΙ/ΤΕΙ ή ΙΕΚ ή Επαγγελματικό Λύκειο&nbsp;με κατεύθυνση στις Τηλεπικοινωνίες, την Ηλεκτρολογία, την Ηλεκτρονική ή άλλες συναφείς ειδικότητες –&nbsp;Απαραίτητο</li><li>Εκπληρωμένες στρατιωτικές υποχρεώσεις (για άνδρες υποψηφίους)&nbsp;–&nbsp;Απαραίτητο</li><li>Άδεια οδήγησης αυτοκινήτου –&nbsp;Απαραίτητο</li><li>Καλές γνώσεις εφαρμογών MS Office –&nbsp;Απαραίτητο</li><li>Καλή γνώση αγγλικών Επιπέδου Β2</li></ul>&nbsp;Αναζητούμε ανθρώπους με:<ul><li>Πελατοκεντρική προσέγγιση</li><li>Ομαδικό πνεύμα</li><li>Ευελιξία &amp; προσαρμοστικότητα</li><li>Ικανότητα εστίασης στο αποτέλεσμα</li><li>Πάθος για την τεχνολογία</li></ul>

Customer Experience Technician Αττική

As a member of a team of experienced security analysts and engineers the candidate will focus on security information and event management (SIEM), analysis/correlation of events, security incident handling&nbsp;in complex corporate environments, contributing to the overall performance and success of the Security Operations Center (SOC).Duties &amp; responsibilities<ul><li>Monitoring and respond to security alerts</li><li>Notifying customers in case of security incident</li><li>Participating in Security Incident Handling procedures</li><li>Working with modern security solutions (SIEM, XDR, SOAR)</li><li>Creating reports for clients</li><li>Reviewing logs and timelines to determine impact on security for clients</li><li>Escalation to Tier 2 Analysts for incident response if necessary</li><li>Knowledge and understanding of standard and modern attack techniques on applications, systems and networks</li></ul>Required Skills<ul><li>Bachelor's degree in computer science or related field.</li><li>Understanding of basic networking, firewalls, proxies, SIEM, antivirus, IDS/IPS, Operating systems, Databases concepts.</li><li>Technical knowledge and understanding of all infrastructure layers (Operating System, Database, Application, Networking)</li><li>Security: IDS/IPS, firewalls, vulnerability scanners, etc…</li><li>Cloud: Microsoft Azure, O365, Defender XDR</li><li>Excellent verbal and written communication skills both in English and Greek language</li></ul>Preferred Skills<ul><li>Master’s degree in computer science or related field</li><li>Experience in SIEM platforms (Sentinel, Elastic SIEM, etc.)</li><li>Knowledge of computer/network forensic tools, technologies and methods</li></ul>

Cyber Security Analyst

As a member of the Workplace support Services team the candidate will be part of the Single Point of Contact (SPOC) for all the offered IT services to Customers.Duties &amp; responsibilities<ul><li>Incident management (in 24x7 shifts)</li><li>Record, prioritize and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible</li><li>Assign unresolved Incidents to appropriate Tier 2 Support Group</li><li>Monitor SLA’s</li><li>Keep users informed about their&nbsp;Incidents ’ status at agreed intervals</li><li>Provide 1st level support to end users (via application consoles and Remote Assistance) related to computer systems, software, hardware and Mobile devices.</li><li>User management through tools like Active Directory</li><li>Resolve network issues (LAN, WAN, VPN)</li><li>Resolve software issues (install drivers, software settings, printers etc)</li><li>Provide end user guidance on programs and applications (How to)</li><li>Organize calls between involved teams</li></ul>Required&nbsp;Skills<ul><li>Bachelor’s degree (or equivalent) in Computer Science or a related field</li><li>Excellent oral and written communication skills in the&nbsp;Spanish language</li><li>High proficiency in English</li><li>Experience of Microsoft Active Directory, Microsoft Exchange Server Management, Microsoft Windows – Servers, Mac OS</li><li>Experience using the Microsoft Office 365 Suite (e.g., MS WORD, EXCEL, PowerPoint, Outlook, Teams, Sharepoint)</li><li>Good understanding of computer systems, mobile devices and other tech products</li><li>Proven ability to collect, examine, and analyze data from a variety of sources and offer solutions</li><li>Excellent interpersonal skills, including working with staff to explain and resolve difficult technical situations</li><li>Ability to work under pressure and recognize the importance of teamwork in the support environment​</li><li>Ability to learn quickly</li></ul>&nbsp;Preferred Skills<ul><li>ITIL qualification (preferable but not essential)</li><li>2 years previous IT Service Desk</li><li>Ability to manage complex projects and resolve complex issues</li><li>Ability to take initiatives</li><li>Experience with reporting tools</li></ul>

IT Service Desk Technician (Spanish Speaker)

As a member of the Workplace support Services team the candidate will be part of the Single Point of Contact (SPOC) for all the offered IT services to Customers.Duties &amp; responsibilities<ul><li>Incident management (in 24x7 shifts)</li><li>Record, prioritize and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible</li><li>Assign unresolved Incidents to appropriate Tier 2 Support Group</li><li>Monitor SLA’s</li><li>Keep users informed about their&nbsp;Incidents ’ status at agreed intervals</li><li>Provide 1st level support to end users (via application consoles and Remote Assistance) related to computer systems, software, hardware and Mobile devices.</li><li>User management through tools like Active Directory</li><li>Resolve network issues (LAN, WAN, VPN)</li><li>Resolve software issues (install drivers, software settings, printers etc)</li><li>Provide end user guidance on programs and applications (How to)</li><li>Organize calls between involved teams</li></ul>Required Skills<ul><li>Bachelor’s degree (or equivalent) in Computer Science or a related field</li><li>Experience of Microsoft Active Directory, Microsoft Exchange Server Management, Microsoft Windows – Servers, Mac OS</li><li>Experience using the Microsoft Office 365 Suite (e.g., MS WORD, EXCEL, PowerPoint, Outlook, Teams, Sharepoint)</li><li>Good understanding of computer systems, mobile devices and other tech products</li><li>Proven ability to collect, examine, and analyze data from a variety of sources and offer solutions</li><li>Excellent interpersonal skills, including working with staff to explain and resolve difficult technical situations</li><li>Excellent oral and written communication skills, including high proficiency in the English language</li><li>Ability to work under pressure and recognize the importance of teamwork in the support environment​</li><li>Ability to learn quickly</li></ul>Preferred Skills<ul><li>ITIL qualification (preferable but not essential)</li><li>2 years previous IT Service Desk</li><li>Ability to manage complex projects and resolve complex issues</li><li>Ability to take initiatives</li><li>Experience with reporting tools</li></ul>

IT Service Desk Technician

Are you fluent in Bulgarian and passionate about providing excellent customer service? We are seeking dedicated individuals to join our customer service team as Bulgarian-Speaking Customer Service Representatives. In this role, you will be responsible for assisting our Spanish-speaking customers with inquiries, resolving issues, and ensuring a positive experience with our products or services.&nbsp;Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.</li><li>Provide accurate information about products, services, and company policies.</li><li>Troubleshoot and resolve customer issues and complaints effectively.</li><li>Collaborate with other departments to escalate complex issues when necessary.</li><li>Guide new clients through digital onboarding, particularly focusing on KYC requirements and procedures.</li></ul>&nbsp;Requirements:<ul><li>Fluency in&nbsp;Bulgarian&nbsp;&amp; English (both written and verbal) is essential.</li><li>Strong communication and interpersonal skills.</li><li>Previous experience in customer service or a related field is preferred but not required.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Excellent problem-solving abilities.</li><li>Availability to work 24/7/365 to ensure continuous support.</li></ul> Τι προσφέρουμεBenefits• Competitive salary • Benefits and discounts (phone plans, meal tickets etc). • Contract of indefinite duration through our partners • The opportunity to become the next star Of Grand CosmotelDevelopmentYour personal growth is priority for us! We offer you unlimited access to digital platforms &amp; educational programs, career opportunities in more complex roles and the chance to give prominence to your talent in Pan-European competitions.Health &amp; WellnessYou have the chance to be part of our sport teams, participate in mental &amp; physical well being seminars and gain access to the «The Coach» a physical training digital platform.

Bulgarian Customer Service Representative Athens / Hybrid

Are you fluent in Dutch and passionate about providing excellent customer service? We are seeking dedicated individuals to join our customer service team as Dutch-Speaking Customer Service Representatives. In this role, you will be responsible for assisting our Dutch-speaking customers with inquiries, resolving issues, and ensuring a positive experience with our products or services.&nbsp;Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.</li><li>Provide accurate information about products, services, and company policies.</li><li>Troubleshoot and resolve customer issues and complaints effectively.</li><li>Collaborate with other departments to escalate complex issues when necessary.</li><li>Guide new clients through digital onboarding, particularly focusing on KYC requirements and procedures.</li></ul>&nbsp;Requirements:<ul><li>Fluency in&nbsp;Dutch&nbsp;&amp; English (both written and verbal) is essential.</li><li>Strong communication and interpersonal skills.</li><li>Previous experience in customer service or a related field is preferred but not required.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Excellent problem-solving abilities.</li><li>Availability to work 24/7/365 to ensure continuous support.</li></ul> Τι προσφέρουμεBenefits• Competitive salary • Benefits and discounts (phone plans, meal tickets etc). • Contract of indefinite duration through our partners • The opportunity to become the next star Of Grand CosmotelDevelopmentYour personal growth is priority for us! We offer you unlimited access to digital platforms &amp; educational programs, career opportunities in more complex roles and the chance to give prominence to your talent in Pan-European competitions.Health &amp; WellnessYou have the chance to be part of our sport teams, participate in mental &amp; physical well being seminars and gain access to the «The Coach» a physical training digital platform.

Dutch Customer Service Representative Athens / Hybrid

Spanish Customer Service RepresentativeAthens / HybridAre you fluent in Spanish and passionate about providing excellent customer service? We are seeking dedicated individuals to join our customer service team as Spanish-Speaking Customer Service Representatives. In this role, you will be responsible for assisting our Spanish-speaking customers with inquiries, resolving issues, and ensuring a positive experience with our products or services.&nbsp;Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.</li><li>Provide accurate information about products, services, and company policies.</li><li>Troubleshoot and resolve customer issues and complaints effectively.</li><li>Collaborate with other departments to escalate complex issues when necessary.</li><li>Guide new clients through digital onboarding, particularly focusing on KYC requirements and procedures.</li></ul>&nbsp;Requirements:<ul><li>Fluency in&nbsp;Spanish&nbsp;&amp; English (both written and verbal) is essential.</li><li>Strong communication and interpersonal skills.</li><li>Previous experience in customer service or a related field is preferred but not required.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Excellent problem-solving abilities.</li><li>Availability to work 24/7/365 to ensure continuous support.</li></ul>

Spanish Customer Service Representative
Athens / Hybrid

Portuguese Customer Service RepresentativeAthens / HybridAre you fluent in Portuguese and passionate about providing excellent customer service? We are seeking dedicated individuals to join our customer service team as Portuguese -Speaking Customer Service Representatives. In this role, you will be responsible for assisting our Portuguese-speaking customers with inquiries, resolving issues, and ensuring a positive experience with our products or services.&nbsp;Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.</li><li>Provide accurate information about products, services, and company policies.</li><li>Troubleshoot and resolve customer issues and complaints effectively.</li><li>Collaborate with other departments to escalate complex issues when necessary.</li><li>Guide new clients through digital onboarding, particularly focusing on KYC requirements and procedures.</li></ul>&nbsp;Requirements:<ul><li>Fluency in&nbsp;Portuguese&nbsp;&amp; English (both written and verbal) is essential.</li><li>Strong communication and interpersonal skills.</li><li>Previous experience in customer service or a related field is preferred but not required.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Excellent problem-solving abilities.</li><li>Availability to work 24/7/365 to ensure continuous support.</li></ul>

Portuguese Customer Service Representative
Athens / Hybrid

Polish Customer Service RepresentativeAthens / HybridAre you fluent in Polish and passionate about providing excellent customer service? We are seeking dedicated individuals to join our customer service team as Polish-Speaking Customer Service Representatives. In this role, you will be responsible for assisting our Polish-speaking customers with inquiries, resolving issues, and ensuring a positive experience with our products or services.&nbsp;Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.</li><li>Provide accurate information about products, services, and company policies.</li><li>Troubleshoot and resolve customer issues and complaints effectively.</li><li>Collaborate with other departments to escalate complex issues when necessary.</li><li>Guide new clients through digital onboarding, particularly focusing on KYC requirements and procedures.</li></ul>&nbsp;Requirements:<ul><li>Fluency in&nbsp;Polish&nbsp;&amp; English (both written and verbal) is essential.</li><li>Strong communication and interpersonal skills.</li><li>Previous experience in customer service or a related field is preferred but not required.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Excellent problem-solving abilities.</li><li>Availability to work 24/7/365 to ensure continuous support.</li></ul>

Polish Customer Service Representative
Athens / Hybrid

German Customer Service RepresentativeAthens / HybridAre you fluent in German and passionate about providing excellent customer service? We are seeking dedicated individuals to join our customer service team as German-Speaking Customer Service Representatives. In this role, you will be responsible for assisting our German-speaking customers with inquiries, resolving issues, and ensuring a positive experience with our products or services.&nbsp;Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.</li><li>Provide accurate information about products, services, and company policies.</li><li>Troubleshoot and resolve customer issues and complaints effectively.</li><li>Collaborate with other departments to escalate complex issues when necessary.</li><li>Guide new clients through digital onboarding, particularly focusing on KYC requirements and procedures.</li></ul>&nbsp;Requirements:<ul><li>Fluency in&nbsp;German&nbsp;&amp; English (both written and verbal) is essential.</li><li>Strong communication and interpersonal skills.</li><li>Previous experience in customer service or a related field is preferred but not required.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Excellent problem-solving abilities.</li><li>Availability to work 24/7/365 to ensure continuous support.</li></ul>

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