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As a member of the OSS Inventory Systems DevOps Chapter, the candidate shall be responsible for the execution of IT Operational Support System (OSS) projects using the waterfall or agile models.The role involves active participation in the context of the necessary coordination activities towards the stakeholders and the management of external system integrators and active contribution in the development of implementations, testing, troubleshooting and support.The successful candidate must be able to work exclusively in a hybrid model (dedicated days of on-site presence and remote work during a working week), as per the company’s policy.The position can involve compensated standby, on a weekly per month assignment, and compensated callouts in case of urgent issue handling.&nbsp;Duties &amp; responsibilities<ul><li>Executes the chapter’s projects, covering all aspects of the Telco lifecycle using the waterfall or agile model</li><li>Evaluates the requirements and how they can be integrated into technology solutions, and assesses the technological options for implementation (bridge between business and technology)</li><li>Analyses, Designs, Configures and develops OSS provisioning implementations for the chapter’s IT Systems, taking into account Security best practices and ensuring compliance with the Company’s Security principles &amp; procedures</li><li>Prepares the necessary functional and technical documentation</li><li>Conducts Unit Testing, System Integration Tests, Performance Tests and coordinates User Acceptance Tests for assigned projects, where necessary</li><li>Ensures quality of the solutions under his/her responsibility and that they comply with Production fallout KPIs</li><li>Coordinates vendors and internal customers, ensures quality of deliverables and compliance to the agreed time plans</li></ul>&nbsp;Required Skills<ul><li>Bachelor’s degree (or equivalent) in Computer Science or a related field</li><li>Proven experience in OSS area and in particular Inventory experience.</li><li>Proven experience in Oracle SQL &amp; Relational Databases</li><li>Proven experience in one or more programming languages, such as Java, JavaScript, or C++</li><li>Proven experience in running medium and/or large-scale projects</li><li>Very good knowledge of the English language</li><li>Strong problem-solving skills to analyze complex issues, identify root causes, and implement effective solutions</li><li>Awareness of security best practices including encryption, authentication, and authorization mechanisms, to build secure software</li><li>Effective communication skills to collaborate with cross-functional teams, gather requirements</li><li>Experience in writing unit tests and conducting debugging to ensure the reliability and quality of software</li><li>Ability to create clear and concise documentation for functional and technical specifications</li><li>Commitment to continuous learning and staying updated with evolving technologies and best practices in software engineering</li></ul>&nbsp;Preferred Skills<ul><li>Previous experience in Ericsson Adaptive Inventory or Telcordia Granite will be strongly appreciated.</li><li>Previous experience in other Inventory systems will be appreciated</li><li>Previous experience in any of the following suites will be regarded as an advantage:</li><li>Oracle OSS Suite (OSM, UIM, ASAP)</li></ul>&nbsp;&nbsp;What we offerAt OTE Group, we recognize and reward every effort without discrimination, through a wide range of benefits and programs for our people:&nbsp;Your benefits<ul><li>Competitive remuneration package</li><li>Company Mobile &amp; Device Subsidies</li><li>Fixed telephony, Internet &amp; COSMOTE TV Packages</li><li>Modern working environment, working laptop-only</li></ul>&nbsp;Your balance<ul><li>Flexible working arrangements</li><li>Private insurance for employees and their family members</li><li>Family Care: Maternity, childbirth and parental leave to care for children, above the minimum required by law. Provided equally to working mothers &amp; fathers</li></ul>&nbsp;Your wellness<ul><li>Health, safety &amp; wellness programs: Wellness classes, sports activities (basketball, tennis, 5*5 soccer, running team), dietician appointments, medical check-ups, etc.</li><li>OTE Group psychological service</li><li>Exercise &amp; Wellness Platform “The Coach”</li></ul>&nbsp;Your developmentWe foster an empowering culture, encouraging our people to seize every opportunity to learn with the goal to achieve personal development, through:<ul><li>Unlimited access to digital learning platforms Percipio &amp; Coursera</li><li>Various f2f custom made learning academies</li><li>Talent &amp; rotation programs</li></ul>&nbsp;Your On-boarding&nbsp;<ul><li>Virtual new hire pre-boarding &amp; onboarding program</li><li>A buddy to support you in the first months working with us</li></ul>

Senior Software Engineer

Σύμβουλος Τηλεφωνικής Εξυπηρέτησης (8ωρο)Αθήνα / On-SiteΕάν θέλεις…Να δείξεις το ταλέντο σου στην επικοινωνία, να εξελιχθείς σαν επαγγελματίας και να χτίσεις το μέλλον σου, απασχολήσου ως Σύμβουλος Τηλεφωνικής Εξυπηρέτησης.Πρόκειται για 8ωρη, 5θήμερη απασχόληση μέσω συνεργαζόμενων με την COSMOTE eValue εταιριών με αντικείμενο την τηλεφωνική εξυπηρέτηση.&nbsp;Είσαι ο ιδανικός υποψήφιος εάν έχεις…<ul><li>Απολυτήριο Λύκειο</li><li>Ευχέρεια στη χρήση εφαρμογών MS Office</li><li>Καλή γνώση Αγγλικών</li></ul>&nbsp;Είμαστε οι ιδανικοί για εσένα διότι προσφέρουμε…<ul><li>Αρχική εκπαίδευση περίπου 3 εβδομάδων με αποδοχές.</li><li>Συστηματική εκπαίδευση σε θέματα Εξυπηρέτησης Πελατών και πρόσβαση σε αμέτρητα e-trainings.</li><li>Σταθερό μηνιαίο μισθό και ασφάλιση from day 1!</li><li>Δυνατότητα να είσαι το επόμενο αστέρι στο Grand Cosmotel</li></ul>

Σύμβουλος Τηλεφωνικής Εξυπηρέτησης (8ωρο)
Αθήνα / On-Site

Σύμβουλος Εξυπηρέτησης &amp; Τεχνικής Υποστήριξης Εταιρικών &amp; Επιχειρησιακών ΠελατώνΑθήνα / On-SiteΕάν θέλεις…Να δείξεις το ταλέντο σου στην επικοινωνία, να εξελιχθείς σαν επαγγελματίας και να χτίσεις το μέλλον σου, απασχολήσου ως Σύμβουλος Τηλεφωνικής Εξυπηρέτησης &amp; Τεχνικής Υποστήριξης Εταιρικών και Επιχειρησιακών Πελατών.Πρόκειται για 8ωρη, 5θήμερη απασχόληση μέσω συνεργαζόμενων με την COSMOTE eValue εταιριών με αντικείμενο την τηλεφωνική εξυπηρέτηση και συμβουλευτική υποστήριξη εταιρικών και επιχειρησιακών πελατών σε θέματα εμπορικής και τεχνικής φύσεως.&nbsp;Είσαι ο ιδανικός υποψήφιος εάν έχεις…<ul><li>Απολυτήριο Λύκειο και τελειόφοιτος ή απόφοιτος ΙΕΚ / ΤΕΙ / ΑΕΙ με επιθυμητή κατεύθυνση Τηλεπικοινωνίες ή Πληροφορική.</li><li>Ευχέρεια στη χρήση εφαρμογών MS Office.</li><li>Καλή γνώση Αγγλικών.</li><li>Εξοικείωση με τεχνολογίες όπως IP VPN, Cloud, ICT solutions.</li><li>Εργασιακή εμπειρία σε παρεμφερές αντικείμενο.</li></ul>&nbsp;Είμαστε οι ιδανικοί για εσένα διότι προσφέρουμε…<ul><li>Αρχική εκπαίδευση περίπου 3 εβδομάδων με αποδοχές.</li><li>Συστηματική εκπαίδευση σε θέματα Εξυπηρέτησης Πελατών και πρόσβαση σε αμέτρητα e-trainings.</li><li>Σταθερό μηνιαίο μισθό και ασφάλιση from day 1!</li><li>Δυνατότητα να είσαι το επόμενο αστέρι στο Grand Cosmotel&nbsp;</li></ul>

Σύμβουλος Εξυπηρέτησης & Τεχνικής Υποστήριξης Εταιρικών & Επιχειρησιακών Πελατών

We&nbsp;are&nbsp;looking&nbsp;for&nbsp;an&nbsp;experienced&nbsp;and&nbsp;driven&nbsp;Banking&nbsp;Operations&nbsp;Senior&nbsp;Specialist&nbsp;with&nbsp;a&nbsp;strong&nbsp;background&nbsp;in&nbsp;financial&nbsp;services&nbsp;and&nbsp;banking.&nbsp;This&nbsp;role&nbsp;combines&nbsp;operational&nbsp;excellence&nbsp;with&nbsp;strategic&nbsp;product&nbsp;ownership,&nbsp;focused&nbsp;on&nbsp;the&nbsp;full&nbsp;lifecycle&nbsp;management&nbsp;of&nbsp;transaction&nbsp;banking&nbsp;products&nbsp;and&nbsp;payment&nbsp;solutions.You&nbsp;will&nbsp;work&nbsp;across&nbsp;SEPA,&nbsp;SWIFT,&nbsp;TARGET2,&nbsp;and&nbsp;ISO&nbsp;20022&nbsp;ecosystems,&nbsp;ensuring&nbsp;that&nbsp;our&nbsp;transaction&nbsp;services&nbsp;meet&nbsp;regulatory&nbsp;standards,&nbsp;market&nbsp;trends,&nbsp;and&nbsp;evolving&nbsp;customer&nbsp;needs.&nbsp;You&nbsp;will&nbsp;play&nbsp;a&nbsp;pivotal&nbsp;role&nbsp;in&nbsp;managing&nbsp;product&nbsp;delivery,&nbsp;enhancing&nbsp;service&nbsp;performance,&nbsp;and&nbsp;ensuring&nbsp;seamless&nbsp;operations&nbsp;across&nbsp;clearing,&nbsp;settlement,&nbsp;reconciliation,&nbsp;and&nbsp;client&nbsp;experience.&nbsp;Key&nbsp;Responsibilities&nbsp;Product&nbsp;Lifecycle&nbsp;&amp;&nbsp;Operational&nbsp;Ownership&nbsp;<ul><li>Own&nbsp;and&nbsp;manage&nbsp;the&nbsp;end-to-end&nbsp;lifecycle&nbsp;of&nbsp;transaction&nbsp;and&nbsp;payments&nbsp;products&nbsp;–&nbsp;from&nbsp;concept&nbsp;to&nbsp;launch,&nbsp;operations,&nbsp;maintenance,&nbsp;and&nbsp;optimization.</li><li>Collaborate&nbsp;with&nbsp;internal&nbsp;teams&nbsp;(Operations,&nbsp;IT,&nbsp;Compliance,&nbsp;Risk&nbsp;and&nbsp;Security&nbsp;Managers)&nbsp;to&nbsp;ensure&nbsp;seamless&nbsp;delivery&nbsp;and&nbsp;operational&nbsp;efficiency&nbsp;of&nbsp;services.</li><li>Maintain&nbsp;and&nbsp;optimize&nbsp;the&nbsp;complete&nbsp;payments&nbsp;lifecycle,&nbsp;including&nbsp;initiation,&nbsp;authorization,&nbsp;clearing,&nbsp;settlement,&nbsp;and&nbsp;reconciliation.</li><li>Ensure&nbsp;robust&nbsp;compliance&nbsp;with&nbsp;regulatory&nbsp;frameworks&nbsp;(e.g.&nbsp;PSD2,&nbsp;SWIFT,&nbsp;ISO&nbsp;20022)&nbsp;and&nbsp;scheme&nbsp;rulebooks&nbsp;(SEPA,&nbsp;TARGET2).</li></ul>&nbsp;Strategic&nbsp;Product&nbsp;Management&nbsp;<ul><li>Define&nbsp;and&nbsp;communicate&nbsp;the&nbsp;product&nbsp;strategy&nbsp;and&nbsp;roadmap,&nbsp;aligning&nbsp;with&nbsp;bank-wide&nbsp;objectives&nbsp;and&nbsp;customer&nbsp;expectations.</li><li>Monitor&nbsp;performance&nbsp;and&nbsp;Key&nbsp;Performance&nbsp;Indicators&nbsp;(KPIs)&nbsp;for&nbsp;transaction&nbsp;services,&nbsp;recommending&nbsp;improvements&nbsp;in&nbsp;functionality,&nbsp;pricing,&nbsp;and&nbsp;operational&nbsp;execution.</li><li>Track&nbsp;market&nbsp;trends&nbsp;and&nbsp;competitor&nbsp;offerings&nbsp;to&nbsp;identify&nbsp;opportunities&nbsp;for&nbsp;service&nbsp;enhancement&nbsp;or&nbsp;new&nbsp;product&nbsp;development.</li><li>Lead&nbsp;or&nbsp;support&nbsp;participation&nbsp;in&nbsp;interbank&nbsp;bodies&nbsp;and&nbsp;industry&nbsp;groups&nbsp;(e.g.&nbsp;SWIFT,&nbsp;DIAS)&nbsp;to&nbsp;influence&nbsp;and&nbsp;respond&nbsp;to&nbsp;evolving&nbsp;standards.</li></ul>&nbsp;Payments&nbsp;Expertise&nbsp;&amp;&nbsp;Integration&nbsp;<ul><li>Manage&nbsp;SEPA&nbsp;(DCT,&nbsp;DCT,&nbsp;Instant),&nbsp;TARGET2,&nbsp;and&nbsp;SWIFT&nbsp;cross-border&nbsp;payments,&nbsp;ensuring&nbsp;operational&nbsp;excellence&nbsp;and&nbsp;regulatory&nbsp;alignment.</li><li>Drive&nbsp;and&nbsp;support&nbsp;full&nbsp;ISO&nbsp;20022&nbsp;adoption&nbsp;across&nbsp;all&nbsp;flows&nbsp;(pacs,&nbsp;camt,&nbsp;pain,&nbsp;acmt&nbsp;messages).</li><li>Coordinate&nbsp;with&nbsp;technical&nbsp;teams&nbsp;to&nbsp;define,&nbsp;test,&nbsp;and&nbsp;validate&nbsp;message&nbsp;structures&nbsp;and&nbsp;integration&nbsp;scenarios.</li></ul>&nbsp;Operational&nbsp;Excellence&nbsp;<ul><li>Design&nbsp;and&nbsp;document&nbsp;operational&nbsp;workflows,&nbsp;ensuring&nbsp;scalability,&nbsp;resilience,&nbsp;and&nbsp;regulatory&nbsp;compliance.</li><li>Serve&nbsp;as&nbsp;a&nbsp;point&nbsp;of&nbsp;escalation&nbsp;for&nbsp;complex&nbsp;operational&nbsp;issues&nbsp;within&nbsp;the&nbsp;transaction&nbsp;and&nbsp;payments&nbsp;domain.</li><li>Support&nbsp;internal&nbsp;readiness&nbsp;by&nbsp;developing&nbsp;training&nbsp;materials&nbsp;and&nbsp;toolkits&nbsp;for&nbsp;stakeholders&nbsp;(Operations,&nbsp;Sales,&nbsp;Support).</li><li>Organize&nbsp;and&nbsp;lead&nbsp;product&nbsp;pilots,&nbsp;UAT,&nbsp;demos,&nbsp;and&nbsp;internal&nbsp;testing&nbsp;to&nbsp;validate&nbsp;functionality&nbsp;and&nbsp;gather&nbsp;stakeholder&nbsp;feedback.</li></ul>&nbsp;Qualifications&nbsp;&amp;&nbsp;Skills&nbsp;<ul><li>Bachelor’s&nbsp;or&nbsp;Master’s&nbsp;degree&nbsp;in&nbsp;Finance,&nbsp;Banking,&nbsp;Business&nbsp;Administration,&nbsp;or&nbsp;a&nbsp;related&nbsp;field.</li><li>At&nbsp;least&nbsp;4&nbsp;years&nbsp;of&nbsp;experience&nbsp;in&nbsp;the&nbsp;financial&nbsp;services&nbsp;industry,&nbsp;with&nbsp;a&nbsp;strong&nbsp;focus&nbsp;on&nbsp;payments,&nbsp;transaction&nbsp;banking,&nbsp;or&nbsp;treasury&nbsp;operations.</li><li>Strong&nbsp;understanding&nbsp;of&nbsp;payments&nbsp;infrastructure:&nbsp;SEPA,&nbsp;SWIFT&nbsp;(FIN&nbsp;&amp;&nbsp;CBPR+),&nbsp;TARGET2,&nbsp;and&nbsp;ISO&nbsp;20022&nbsp;XML&nbsp;messaging&nbsp;standards.</li><li>Proven&nbsp;track&nbsp;record&nbsp;in&nbsp;product&nbsp;operations,&nbsp;lifecycle&nbsp;management,&nbsp;or&nbsp;product&nbsp;ownership&nbsp;within&nbsp;a&nbsp;banking&nbsp;environment.</li><li>Demonstrated&nbsp;ability&nbsp;to&nbsp;translate&nbsp;regulatory&nbsp;and&nbsp;business&nbsp;requirements&nbsp;into&nbsp;operational&nbsp;processes&nbsp;and&nbsp;technical&nbsp;specifications.</li><li>Familiarity&nbsp;with&nbsp;banking&nbsp;systems,&nbsp;payment&nbsp;engines,&nbsp;and&nbsp;tools&nbsp;like&nbsp;Jira,&nbsp;or&nbsp;similar&nbsp;project&nbsp;management&nbsp;platforms.</li></ul>

Banking Operations Senior Specialist

Η εταιρία&nbsp;CTS&nbsp;, μέλος του&nbsp;Ομίλου ΟΤΕ, ενδιαφέρεται να καλύψει θέση&nbsp;Customer&nbsp;Experience&nbsp;Technician&nbsp;(Τεχνικός Πεδίου) στην ΑττικήΠροφίλ Θέσης&nbsp;<ul><li>Νέες συνδέσεις και άρση βλαβών (τηλεφωνίας και ευρυζωνικών υπηρεσιών)</li><li>Συντήρηση, την ενίσχυση και επέκταση του υπογείου &amp; εναέριου δικτύου της σταθερής</li><li>Εκσυγχρονισμός των τηλεπικοινωνιακών υποδομών με την σταδιακή μετάβαση των παροχών στα δίκτυα νέας γενιάς</li><li>Τεχνική καθοδήγηση των πελατών για την σωστή επιλογή νέων υπηρεσιών και προϊόντων του Ομίλου με βάση τις ανάγκες και τι επιθυμίες τους</li></ul>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Προφίλ Υποψηφίου&nbsp;Απαραίτητα προσόντα:<ul><li>Πτυχίο ΑΕΙ/ΤΕΙ ή ΙΕΚ ή Επαγγελματικό Λύκειο&nbsp;με κατεύθυνση στις Τηλεπικοινωνίες, την Ηλεκτρολογία, την Ηλεκτρονική ή άλλες συναφείς ειδικότητες –&nbsp;Απαραίτητο</li><li>Εκπληρωμένες στρατιωτικές υποχρεώσεις (για άνδρες υποψηφίους)&nbsp;–&nbsp;Απαραίτητο</li><li>Άδεια οδήγησης αυτοκινήτου –&nbsp;Απαραίτητο</li><li>Καλές γνώσεις εφαρμογών MS Office –&nbsp;Απαραίτητο</li><li>Καλή γνώση αγγλικών Επιπέδου Β2</li></ul>&nbsp;Αναζητούμε ανθρώπους με:<ul><li>Πελατοκεντρική προσέγγιση</li><li>Ομαδικό πνεύμα</li><li>Ευελιξία &amp; προσαρμοστικότητα</li><li>Ικανότητα εστίασης στο αποτέλεσμα</li><li>Πάθος για την τεχνολογία</li></ul>

Customer Experience Technician Αττική

Are you fluent in Dutch and passionate about providing excellent customer service? We are seeking dedicated individuals to join our customer service team as Dutch-Speaking Customer Service Representatives. In this role, you will be responsible for assisting our Dutch-speaking customers with inquiries, resolving issues, and ensuring a positive experience with our products or services.&nbsp;Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.</li><li>Provide accurate information about products, services, and company policies.</li><li>Troubleshoot and resolve customer issues and complaints effectively.</li><li>Collaborate with other departments to escalate complex issues when necessary.</li><li>Guide new clients through digital onboarding, particularly focusing on KYC requirements and procedures.</li></ul>&nbsp;Requirements:<ul><li>Fluency in&nbsp;Dutch&nbsp;&amp; English (both written and verbal) is essential.</li><li>Strong communication and interpersonal skills.</li><li>Previous experience in customer service or a related field is preferred but not required.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Excellent problem-solving abilities.</li><li>Availability to work 24/7/365 to ensure continuous support.</li></ul> Τι προσφέρουμεBenefits• Competitive salary • Benefits and discounts (phone plans, meal tickets etc). • Contract of indefinite duration through our partners • The opportunity to become the next star Of Grand CosmotelDevelopmentYour personal growth is priority for us! We offer you unlimited access to digital platforms &amp; educational programs, career opportunities in more complex roles and the chance to give prominence to your talent in Pan-European competitions.Health &amp; WellnessYou have the chance to be part of our sport teams, participate in mental &amp; physical well being seminars and gain access to the «The Coach» a physical training digital platform.

Dutch Customer Service Representative Athens / Hybrid

Αυτή τη στιγμή αναζητούμε τον κατάλληλο υποψήφιο για τη θέση του Υπαλλήλου Κοστολόγησης έργων FTTH (FTTH Project Accountant) που θα ενταχθεί στην ομάδα του Finance.Αρμοδιότητες - Τιμολόγηση έργων Οπτικών Ινών μέσω SAP του Ομίλου Cosmote - Παρακολούθηση και διεκπεραίωση εκκρεμοτήτων που σχετίζονται με την τιμολόγηση - Ευθυγράμμιση με τους στόχους εσόδων των έργων - Τήρηση και ενημέρωση αρχείων και φακέλων - Άλλες λογιστικές/οικονομικές αρμοδιότητεςΑπαραίτητα Προσόντα - Πτυχίο Λογιστικής ή Οικονομικών ή Διοίκησης Επιχειρήσεων - Άριστη γνώση MS Office - Επιθυμητή τουλάχιστον 1 έτους εμπειρία στην τιμολόγηση μέσω SAP Cosmote ή/και εξοικείωση με παραδοτέα έργων (As Builts) σε έργα Οπτικών Ινών Α ή Β Φάσης - Ικανότητα εργασίας τόσο αυτόνομα όσο και ομαδικά, με έμφαση στην ακρίβεια και την τήρηση προθεσμιών - Ικανότητα επαγγελματικής επικοινωνίας (τηλέφωνο, email κ.λπ.) - Προχωρημένες γνώσεις ExcelΗ εταιρεία μας προσφέρει - Ανταγωνιστικό πακέτο αποδοχών - Σύμβαση αορίστου χρόνου - Πλήρη ασφαλιστική κάλυψη - Πρόσθετο ομαδικό συμβόλαιο ιδιωτικής ασφάλισης - Συνεχή εκπαίδευση και ανάπτυξη - Πριμ παραγωγικότητας - Μοναδική ευκαιρία επαγγελματικής εξέλιξης σε έναν πολυεθνικό οργανισμό &nbsp;

Υπάλληλος Κοστολόγησης έργων FTTH

Spanish Customer Service RepresentativeAthens / HybridAre you fluent in Spanish and passionate about providing excellent customer service? We are seeking dedicated individuals to join our customer service team as Spanish-Speaking Customer Service Representatives. In this role, you will be responsible for assisting our Spanish-speaking customers with inquiries, resolving issues, and ensuring a positive experience with our products or services.&nbsp;Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.</li><li>Provide accurate information about products, services, and company policies.</li><li>Troubleshoot and resolve customer issues and complaints effectively.</li><li>Collaborate with other departments to escalate complex issues when necessary.</li><li>Guide new clients through digital onboarding, particularly focusing on KYC requirements and procedures.</li></ul>&nbsp;Requirements:<ul><li>Fluency in&nbsp;Spanish&nbsp;&amp; English (both written and verbal) is essential.</li><li>Strong communication and interpersonal skills.</li><li>Previous experience in customer service or a related field is preferred but not required.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Excellent problem-solving abilities.</li><li>Availability to work 24/7/365 to ensure continuous support.</li></ul>

Spanish Customer Service Representative
Athens / Hybrid

Portuguese Customer Service RepresentativeAthens / HybridAre you fluent in Portuguese and passionate about providing excellent customer service? We are seeking dedicated individuals to join our customer service team as Portuguese -Speaking Customer Service Representatives. In this role, you will be responsible for assisting our Portuguese-speaking customers with inquiries, resolving issues, and ensuring a positive experience with our products or services.&nbsp;Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.</li><li>Provide accurate information about products, services, and company policies.</li><li>Troubleshoot and resolve customer issues and complaints effectively.</li><li>Collaborate with other departments to escalate complex issues when necessary.</li><li>Guide new clients through digital onboarding, particularly focusing on KYC requirements and procedures.</li></ul>&nbsp;Requirements:<ul><li>Fluency in&nbsp;Portuguese&nbsp;&amp; English (both written and verbal) is essential.</li><li>Strong communication and interpersonal skills.</li><li>Previous experience in customer service or a related field is preferred but not required.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Excellent problem-solving abilities.</li><li>Availability to work 24/7/365 to ensure continuous support.</li></ul>

Portuguese Customer Service Representative
Athens / Hybrid

Polish Customer Service RepresentativeAthens / HybridAre you fluent in Polish and passionate about providing excellent customer service? We are seeking dedicated individuals to join our customer service team as Polish-Speaking Customer Service Representatives. In this role, you will be responsible for assisting our Polish-speaking customers with inquiries, resolving issues, and ensuring a positive experience with our products or services.&nbsp;Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.</li><li>Provide accurate information about products, services, and company policies.</li><li>Troubleshoot and resolve customer issues and complaints effectively.</li><li>Collaborate with other departments to escalate complex issues when necessary.</li><li>Guide new clients through digital onboarding, particularly focusing on KYC requirements and procedures.</li></ul>&nbsp;Requirements:<ul><li>Fluency in&nbsp;Polish&nbsp;&amp; English (both written and verbal) is essential.</li><li>Strong communication and interpersonal skills.</li><li>Previous experience in customer service or a related field is preferred but not required.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Excellent problem-solving abilities.</li><li>Availability to work 24/7/365 to ensure continuous support.</li></ul>

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