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You will be part of the Service Team within Song. Our team, is a dynamic team, who responds with innovation to a broad range of client challenges relating to customer experience and channel optimisation. The multi-faceted nature of our work presents great opportunities for growth and ensures that no two days are the same.
As a Manager in Service Song you will help Senior Business Executives to re-think their digital and physical channel strategies, and their service and sales approaches with the aim to improve the experience of their customers. Day-to-day you will be leading a team, aiming to help our clients optimize the organization and processes as well as build new levels of customer experience, connectivity, engagement, and loyalty.
As a Manager in Customer Sales and Service your work could include:
Product & Service Proposition– Identify market opportunities, determine your audience & personalize with modern segmentation and design innovative products/services to bring to market.
Sales & Service transformation – Optimize key moments in the digital and physical sales & service journeys, enrich with AI, insight and Next Best Action and deliver via omni-channel.
Define business cases, business and implementation roadmaps, and execute solutions.
Customer-centric operating model – Redefine the sales/service operating model to accommodate the workforce of the future, correlate performance measures to customer-centric outcomes plus drive customer and employee adoption and engagement.
Customer/ colleague platforms and tools – Strategically assess and design and deliver customer and colleague-centric tools and platforms (e.g. CRM)
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Qualifications
WHO WE´RE LOOKING FOR? 
A bachelor's degree in Management or other similar fields
6+ years of combined consulting and industry experience. Experience from working in a Consulting firm in Greece or abroad is a pre-requisite.
Proven experience in project management and team leadership to efficiently prioritise project activities & manage multiple demands & stakeholders.
Ability to speak to customer trends across multiple industries and connect these to organizational challenges, transformative solutions and business/customer outcomes.
Championing and monetizing the voice of the customer
Ability to think innovatively and design and deliver client oriented digital solutions
Ability to work with stakeholders to understand their need and build trusted relationships
Understanding of delivery methodologies with an emphasis on agile
Utilize your data fluency to enrich insights and observations
Ability to perform well under pressure and with defined timelines and milestones
Advanced verbal and written English skills; ability to articulate your thoughts, ideas, and develop a point of view about your work.
Lastly and most importantly, someone who enjoys working with a diverse range of highly motivated individuals.
WHAT´S IN IT FOR YOU?
Competitive salary and benefits, including but not limited to: life/health insurance, performance based bonuses, monthly vouchers, company car (depending on management level), flexible work arrangements, employee share purchase plan, TEA Accenture, parental leave, paid overtime (if needed) and various corporate discounts
Continuous hard and soft skills training & development through global platforms & local academy
Career coaching and mentorship to help you manage your career and develop professionally
Ongoing strengths and skills-based evaluation process
Various opportunities to develop your career across a spectrum of clients, industries and projects
Diverse and inclusive culture
Corporate citizenship initiatives (access to volunteering opportunities, charity work etc.)
Under our Brain Regain initiative, extra relocation benefits may apply

You will be part of the Service Team within Song. Our team, is a dynamic team, who responds with innovation to a broad range of client challenges relating to customer experience and channel optimisation. The multi-faceted nature of our work presents great opportunities for growth and ensures that no two days are the same.As a Manager in Service Song you will help Senior Business Executives to re-think their digital and physical channel strategies, and their service and sales approaches with the aim to improve the experience of their customers. Day-to-day you will be leading a team, aiming to help our clients optimize the organization and processes as well as build new levels of customer experience, connectivity, engagement, and loyalty.As a Manager in Customer Sales and Service your work could include:<ul><li>Product &amp; Service Proposition– Identify market opportunities, determine your audience &amp; personalize with modern segmentation and design innovative products/services to bring to market.</li><li>Sales &amp; Service transformation – Optimize key moments in the digital and physical sales &amp; service journeys, enrich with AI, insight and Next Best Action and deliver via omni-channel.</li><li>Define business cases, business and implementation roadmaps, and execute solutions.</li><li>Customer-centric operating model – Redefine the sales/service operating model to accommodate the workforce of the future, correlate performance measures to customer-centric outcomes plus drive customer and employee adoption and engagement.</li><li>Customer/ colleague platforms and tools – Strategically assess and design and deliver customer and colleague-centric tools and platforms (e.g. CRM)</li></ul>show lessQualificationsWHO WE´RE LOOKING FOR?&nbsp;<ul><li>A bachelor's degree in Management or other similar fields</li><li>6+ years of combined consulting and industry experience. Experience from working in a Consulting firm in Greece or abroad is a pre-requisite.</li><li>Proven experience in project management and team leadership to efficiently prioritise project activities &amp; manage multiple demands &amp; stakeholders.</li><li>Ability to speak to customer trends across multiple industries and connect these to organizational challenges, transformative solutions and business/customer outcomes.</li><li>Championing and monetizing the voice of the customer</li><li>Ability to think innovatively and design and deliver client oriented digital solutions</li><li>Ability to work with stakeholders to understand their need and build trusted relationships</li><li>Understanding of delivery methodologies with an emphasis on agile</li><li>Utilize your data fluency to enrich insights and observations</li><li>Ability to perform well under pressure and with defined timelines and milestones</li><li>Advanced verbal and written English skills; ability to articulate your thoughts, ideas, and develop a point of view about your work.</li><li>Lastly and most importantly, someone who enjoys working with a diverse range of highly motivated individuals.</li></ul>WHAT´S IN IT FOR YOU?<ul><li>Competitive salary and benefits, including but not limited to: life/health insurance, performance based bonuses, monthly vouchers, company car (depending on management level), flexible work arrangements, employee share purchase plan, TEA Accenture, parental leave, paid overtime (if needed) and various corporate discounts</li><li>Continuous hard and soft skills training &amp; development through global platforms &amp; local academy</li><li>Career coaching and mentorship to help you manage your career and develop professionally</li><li>Ongoing strengths and skills-based evaluation process</li><li>Various opportunities to develop your career across a spectrum of clients, industries and projects</li><li>Diverse and inclusive culture</li><li>Corporate citizenship initiatives (access to volunteering opportunities, charity work etc.)</li><li>Under our Brain Regain initiative, extra relocation benefits may apply</li></ul>

Song Consulting Manager

As an Analyst in Strategy & Consulting in Banking, you will use your excellent analytical skills and imagination to solve the business problems of our Banking clients, identify and unlock value for them through the innovative application of key trends and business and technology solutions.
Responsibilities:
Working in large transformation projects in Banking to help Banking clients change for the future
Engaging directly with Banking clients on their most challenging business issues – understanding, addressing, solving their priority operational problems and delivering digital products
Understanding client's business requirements and processes
Working with the business/ end users to gather and analyze business requirements and perform business analysis
Transforming business requirements into functional specifications
Providing project management support to ensure timely and quality project delivery
Working in multi-disciplinary teams to shape, propose, communicate and implement various programs
show less
Qualifications
WHO WE´RE LOOKING FOR?
BSc with distinction or honors from a Top University, preferably in business, computer science, technology, or engineering
Fresh graduate or up to 3 years of cross-industry experience
Excellent written and oral communication skills with ability to clearly communicate ideas and results in Greek and English
Strong problem structuring and solving skills
Strong analytical and numerical skills
Ability to work constructively in teams
WHAT´S IN IT FOR YOU?
Competitive salary and benefits, including but not limited to: life/health insurance, performance-based bonuses, monthly vouchers, company car (depending on management level), flexible work arrangements, employee share purchase plan, TEA Accenture, parental leave, paid overtime (if needed) and various corporate discounts
Continuous hard and soft skills training & development through global platforms & local academy
Career coaching and mentorship to help you manage your career and develop professionally
Ongoing strengths and skills-based evaluation process
Various opportunities to develop your career across a spectrum of clients, industries and projects
Diverse and inclusive culture
Corporate citizenship initiatives (access to volunteering opportunities, charity work etc.)
Under our Brain Regain initiative, extra relocation benefits may apply

As an&nbsp;Analyst&nbsp;in&nbsp;Strategy &amp; Consulting in Banking,&nbsp;you will use your excellent analytical skills and imagination to solve the business problems of our Banking clients, identify and unlock&nbsp;value for them through the innovative application of key trends and business and technology solutions.Responsibilities:<ul><li>Working in large transformation projects in Banking to help Banking clients change for the future</li><li>Engaging directly with Banking clients on their most challenging business issues – understanding, addressing, solving their priority operational problems and delivering digital products</li><li>Understanding client's business requirements and processes</li><li>Working with the business/ end users to gather and analyze business requirements and perform business analysis</li><li>Transforming business requirements into functional specifications</li><li>Providing project management support to ensure timely and quality project delivery</li><li>Working in multi-disciplinary teams to shape, propose, communicate and implement various programs</li></ul>show lessQualificationsWHO WE´RE LOOKING FOR?<ul><li>BSc with distinction or honors from a Top University, preferably in business, computer science, technology, or engineering</li><li>Fresh graduate or up to 3 years of cross-industry experience</li><li>Excellent written and oral communication skills with ability to clearly communicate ideas and results in Greek and English</li><li>Strong problem structuring and solving skills</li><li>Strong analytical and numerical skills</li><li>Ability to work constructively in teams</li></ul>WHAT´S IN IT FOR YOU?<ul><li>Competitive salary and benefits, including but not limited to: life/health insurance, performance-based bonuses, monthly vouchers, company car (depending on management level), flexible work arrangements, employee share purchase plan, TEA Accenture, parental leave, paid overtime (if needed) and various corporate discounts</li><li>Continuous hard and soft skills training &amp; development through global platforms &amp; local academy</li><li>Career coaching and mentorship to help you manage your career and develop professionally</li><li>Ongoing strengths and skills-based evaluation process</li><li>Various opportunities to develop your career across a spectrum of clients, industries and projects</li><li>Diverse and inclusive culture</li><li>Corporate citizenship initiatives (access to volunteering opportunities, charity work etc.)</li><li>Under our Brain Regain initiative, extra relocation benefits may apply</li></ul>

Strategy & Consulting Analyst in Banking Industry

Embark on a career that redefines the essence of business excellence with EY's Business Transformation team. As a Business Transformation Consultant - Senior Consultant, you are at the wheel of change, steering organizations through the complexities of today's business landscape towards a future of innovation and growth. This is a role for the bold and the ambitious, for those who are not just ready to adapt to change but are eager to lead it.
 
As a Business Transformation Consultant - Senior Consultant at EY, you will be more than a consultant; you will be an architect of change. This is an opportunity to leave a tangible impact on the world's leading organizations, to grow alongside the brightest minds in the industry, and to build a legacy of transformational leadership. If you're ready to take on this challenge and make a difference, we invite you to join us on this journey of transformation.
 
Your key responsibilities
 
In this high visibility position as a Consultant - Senior Consultant you will take part in challenging global / regional / local projects and you will:
Drive change: Your strategic insights and analytical prowess will be the driving force behind transformative projects that reshape businesses from the ground up. You will challenge the status quo, push boundaries, and introduce new ways of thinking that catalyze growth and efficiency.
Transform organizations: With a keen eye for optimization and a passion for progress, you will help design and implement cutting-edge solutions that redefine business models, enhance customer experiences, and streamline operations. Your work will be the cornerstone of our clients' competitive advantage in an ever-evolving market.
Experience high visibility: As a member of the Business Transformation team, your contributions will be in the spotlight, showcasing your talent and impact to the wider organization and our clients. Your success stories will be shared, inspiring change across industries.
Join a high performing team: Join a cohort of high-caliber professionals who are as driven as you are. Together, we will collaborate, innovate, and set new benchmarks for excellence. The collective ambition of the team will not only propel our clients forward but also accelerate your personal and professional growth.
Enjoy an ambitious culture: At EY, ambition is not just encouraged—it's celebrated. We provide an environment where you can set lofty goals and have the support and resources to achieve them. Your career trajectory is limited only by your imagination and drive.
 
 Skills and attributes for success
 
Good organizational and time management skills with the ability to prioritize and complete multiple complex projects under tight deadlines
Excellent interpersonal skills and ability to work effectively within a team
Ability to develop presentations that are clear and impactful, translating EY advisory services into meaningful valued propositions for clients
Strong analytical / problem solving and attention to detail skills with a logical and methodical approach
A passion and motivation to provide high quality service to our clients
Excellent business acumen and commercial awareness
 
To qualify for the role you must have
 
Excellent academic background, including a Bachelor and Master degree in Engineering, Mathematics, Economics, Finance or other related field with strong quantitative focus
Up to 6 years of relevant professional experience
Strong communication, presentation and writing skills in English and Greek
Strong drive to excel professionally
Foster an efficient, innovative and team-oriented work environment
 
Ideally, you’ll also have
 
Experience from working in a multinational environment or consulting firm
Experience in one or more of the following: Transformation programs, customer experience, value proposition definition, product portfolio review, revenue improvement and cost reduction initiatives, innovation initiatives, customer and industry research
Experience in the financial services sector
Client facing experience from a professional services background 
 
What we look for
 
At EY, we are in constant pursuit of exceptional individuals who possess a blend of analytical prowess, innovative thinking, and a passion for transformation. As a Business Transformation Consultant - Senior Consultant, you will be at the forefront of shaping the future of businesses across industries. We seek candidates who are not only adept at navigating the complexities of change but also driven to deliver impactful solutions. If you are a visionary with a strategic mindset, eager to drive growth and foster resilience in an ever-evolving business landscape, then you are the catalyst we desire. Join us in our mission to build a better working world, where your insights will inspire and your actions will resonate.
 
What we offer
 
Competitive remuneration package: You’ll be rewarded for your individual and team performance. Depending on your experience, our comprehensive rewards package includes benefits that suit your needs including cutting-edge technological equipment, ticket restaurant vouchers, a private health insurance scheme, life insurance, income protection and an exclusive EY benefits club that provides a wide range of discounts, offers and promotions. 
Flexible working arrangements: We operate under a hybrid working model, which is defined based on both your own preferences and team’s needs, and we enjoy our summers with short Fridays.
Personalized learning experience and career development: We provide free and unlimited access to educational platforms and EY Badges, support certifications, and provide coaching and feedback, as a part of our Leadership & Development process, all of which can lead to a meaningful impact and success as defined by you.
Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
International Experience: Become part of international projects and work along multicultural teams, through our global network.Above all, you will be working in one of the most recognized employers in Greece, as we have been awarded the Top Employers, Great Place to Work and Best Workplaces for Women awards for 2024.
 
If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
  
EY | Building a better working world 
 
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  
 
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  
 
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Embark on a career that redefines the essence of business excellence with EY's Business Transformation team. As a Business Transformation Consultant - Senior Consultant, you are at the wheel of change, steering organizations through the complexities of today's business landscape towards a future of innovation and growth. This is a role for the bold and the ambitious, for those who are not just ready to adapt to change but are eager to lead it.&nbsp;As a Business Transformation Consultant - Senior Consultant at EY, you will be more than a consultant; you will be an architect of change. This is an opportunity to leave a tangible impact on the world's leading organizations, to grow alongside the brightest minds in the industry, and to build a legacy of transformational leadership. If you're ready to take on this challenge and make a difference, we invite you to join us on this journey of transformation.&nbsp;Your key responsibilities&nbsp;In this high visibility position as a Consultant - Senior Consultant you will take part in challenging global / regional / local projects and you will:<ul><li>Drive change: Your strategic insights and analytical prowess will be the driving force behind transformative projects that reshape businesses from the ground up. You will challenge the status quo, push boundaries, and introduce new ways of thinking that catalyze growth and efficiency.</li><li>Transform organizations: With a keen eye for optimization and a passion for progress, you will help design and implement cutting-edge solutions that redefine business models, enhance customer experiences, and streamline operations. Your work will be the cornerstone of our clients' competitive advantage in an ever-evolving market.</li><li>Experience high visibility: As a member of the Business Transformation team, your contributions will be in the spotlight, showcasing your talent and impact to the wider organization and our clients. Your success stories will be shared, inspiring change across industries.</li><li>Join a high performing team: Join a cohort of high-caliber professionals who are as driven as you are. Together, we will collaborate, innovate, and set new benchmarks for excellence. The collective ambition of the team will not only propel our clients forward but also accelerate your personal and professional growth.</li><li>Enjoy an ambitious culture: At EY, ambition is not just encouraged—it's celebrated. We provide an environment where you can set lofty goals and have the support and resources to achieve them. Your career trajectory is limited only by your imagination and drive.</li></ul>&nbsp;&nbsp;Skills and attributes for success&nbsp;<ul><li>Good organizational and time management skills with the ability to prioritize and complete multiple complex projects under tight deadlines</li><li>Excellent interpersonal skills and ability to work effectively within a team</li><li>Ability to develop presentations that are clear and impactful, translating EY advisory services into meaningful valued propositions for clients</li><li>Strong analytical / problem solving and attention to detail skills with a logical and methodical approach</li><li>A passion and motivation to provide high quality service to our clients</li><li>Excellent business acumen and commercial awareness</li></ul>&nbsp;To qualify for the role you must have&nbsp;<ul><li>Excellent academic background, including a Bachelor and Master degree in Engineering, Mathematics, Economics, Finance or other related field with strong quantitative focus</li><li>Up to 6 years of relevant professional experience</li><li>Strong communication, presentation and writing skills in English and Greek</li><li>Strong drive to excel professionally</li><li>Foster an efficient, innovative and team-oriented work environment</li></ul>&nbsp;Ideally, you’ll also have&nbsp;<ul><li>Experience from working in a multinational environment or consulting firm</li><li>Experience in one or more of the following: Transformation programs, customer experience, value proposition definition, product portfolio review, revenue improvement and cost reduction initiatives, innovation initiatives, customer and industry research</li><li>Experience in the financial services sector</li><li>Client facing experience from a professional services background&nbsp;</li></ul>&nbsp;What we look for&nbsp;At EY, we are in constant pursuit of exceptional individuals who possess a blend of analytical prowess, innovative thinking, and a passion for transformation. As a Business Transformation Consultant - Senior Consultant, you will be at the forefront of shaping the future of businesses across industries. We seek candidates who are not only adept at navigating the complexities of change but also driven to deliver impactful solutions. If you are a visionary with a strategic mindset, eager to drive growth and foster resilience in an ever-evolving business landscape, then you are the catalyst we desire. Join us in our mission to build a better working world, where your insights will inspire and your actions will resonate.&nbsp;What we offer&nbsp;<ul><li>Competitive remuneration package:&nbsp;You’ll be rewarded for your individual and team performance. Depending on your experience, our comprehensive rewards package includes benefits that suit your needs including cutting-edge technological equipment, ticket restaurant vouchers, a private health insurance scheme, life insurance, income protection and an exclusive EY benefits club that provides a wide range of discounts, offers and promotions.&nbsp;</li><li>Flexible working arrangements:&nbsp;We operate under a hybrid working model, which is defined based on both your own preferences and team’s needs, and we enjoy our summers with short Fridays.</li><li>Personalized learning experience and career development:&nbsp;We provide free and unlimited access to educational platforms and EY Badges, support certifications, and provide coaching and feedback, as a part of our Leadership &amp; Development process, all of which can lead to a meaningful impact and success as defined by you.</li><li>Transformative leadership:&nbsp;We’ll give you the insights, coaching and confidence to be the leader the world needs.</li><li>Diverse and inclusive culture:&nbsp;You’ll be embraced for who you are and empowered to use your voice to help others find theirs.</li><li>International Experience:&nbsp;Become part of international projects and work along multicultural teams, through our global network.Above all, you will be working in one of the most recognized employers in Greece, as we have been awarded the&nbsp;Top Employers, Great Place to Work&nbsp;and&nbsp;Best Workplaces for Women awards&nbsp;for 2024.</li></ul>&nbsp;If you can demonstrate that you meet the criteria above, please contact us as soon as possible.&nbsp;&nbsp;EY | Building a better working world&nbsp;&nbsp;EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.&nbsp;&nbsp;&nbsp;Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.&nbsp;&nbsp;&nbsp;Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.&nbsp;

Business Transformation Consultant - Senior Consultant

Are you passionate about driving customer-led digital transformation? Join our Innovation and Experience Design (IXD) team as a Digital Experience Consultant - Senior Consultant. In this role, you will collaborate, with industry leaders to design and implement cutting-edge digital experiences, taking advantage of the EY Design Lab, working across the entire project lifecycle—from inception to execution—using agile methodologies and design thinking.
 
Your key responsibilities
 
Support Digital Experience Initiatives: Participate in digital experience initiatives and translate business requirements into actionable configurations, leveraging platform capabilities to deliver personalized, seamless customer experiences
Infuse CX capabilities: Partner with UI/UX Designers and Development teams during implementation leveraging your expertise in CMS, CRM, CDP and marketing tools.
Engage with Clients: Develop detailed personas, journey maps, and lead client meetings/workshops service blueprints to identify and address client needs.
Facilitate Workshops: Facilitate and lead workshops with internal teams, stakeholders, and clients to gather insights, co-create solutions, and drive alignment
 
 
Skills and attributes for success
 
Strong Communication Skills: Excellent written and verbal communication abilities, with a knack for translating complex concepts into clear, actionable insights.
Excellent Facilitation: Skilled in facilitating collaborative workshops, guiding stakeholders through ideation, alignment, and solution development.
Customer-Centric Mindset: Proficient in creating personas, journey maps, service blueprints, and other design artifacts that accurately reflect customer needs and service interactions.
Digital Expertise: Experience with digital experience platforms such as Adobe, Sitecore, Salesforce, etc
 
 
To qualify for the role, you must have
 
A Bachelor’s/Master’s degree in Business Administration, Marketing, Information Technology, or a related discipline.
between 3-6 years of experience in Business and Technology Transformation programs.
Proven experience in Business Analysis, workshop facilitation, and requirement gathering.
A willingness to travel as needed.
 
 
What we offer
Competitive remuneration package: You’ll be rewarded for your individual and team performance. Depending on your experience, our comprehensive rewards package includes benefits that suit your needs including cutting-edge technological equipment, ticket restaurant vouchers, a private health insurance scheme, life insurance, income protection and an exclusive EY benefits club that provides a wide range of discounts, offers and promotions. 
Flexible working arrangements: We operate under a hybrid working model, which is defined based on both your own preferences and team’s needs, and we enjoy our summers with short Fridays.
Personalized learning experience and career development: We provide free and unlimited access to educational platforms and EY Badges, support certifications, and provide coaching and feedback, as a part of our Leadership & Development process, all of which can lead to a meaningful impact and success as defined by you.
Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
International Experience: Become part of international projects and work along multicultural teams, through our global network.
Above all, you will be working in one of the most recognized employers in Greece, as we have been awarded the Top Employers, Great Place to Work and Best Workplaces for Women awards for 2024.
 
 
If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
 
The exceptional EY experience. Shape the future with confidence.
 
Apply now.
 
 
EY | Building a better working world 
 
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  
 
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  
 
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Are you passionate about driving customer-led digital transformation? Join our Innovation and Experience Design (IXD) team as a&nbsp;Digital Experience Consultant - Senior Consultant. In this role, you will collaborate, with industry leaders to design and implement cutting-edge digital experiences, taking advantage of the&nbsp;EY Design Lab, working across the entire project lifecycle—from inception to execution—using agile methodologies and design thinking.&nbsp;Your key responsibilities&nbsp;<ul><li>Support Digital Experience Initiatives:&nbsp;Participate in digital experience initiatives and translate&nbsp;business requirements into actionable configurations, leveraging platform capabilities to deliver personalized, seamless customer experiences</li><li>Infuse CX capabilities: Partner with&nbsp;UI/UX Designers and&nbsp;Development teams during implementation leveraging your expertise in CMS, CRM, CDP and marketing tools.</li><li>Engage with Clients: Develop detailed personas, journey maps, and lead client meetings/workshops service blueprints to identify and address client needs.</li><li>Facilitate Workshops: Facilitate and lead workshops with internal teams, stakeholders, and clients to gather insights, co-create solutions, and drive alignment</li></ul>&nbsp;&nbsp;Skills and attributes for success&nbsp;<ul><li>Strong Communication Skills:&nbsp;Excellent written and verbal communication abilities, with a knack for translating complex concepts into clear, actionable insights.</li><li>Excellent Facilitation: Skilled in facilitating collaborative workshops, guiding stakeholders through ideation, alignment, and solution development.</li><li>Customer-Centric Mindset:&nbsp;Proficient in creating personas, journey maps, service blueprints, and other design artifacts that accurately reflect customer needs and service interactions.</li><li>Digital Expertise: Experience with digital experience platforms such as Adobe, Sitecore, Salesforce, etc</li></ul>&nbsp;&nbsp;To qualify for the role, you must have&nbsp;<ul><li>A Bachelor’s/Master’s degree in Business Administration, Marketing, Information Technology, or a related discipline.</li><li>between 3-6 years of experience in Business and Technology Transformation programs.</li><li>Proven experience in Business Analysis, workshop facilitation, and requirement gathering.</li><li>A willingness to travel as needed.</li></ul>&nbsp;&nbsp;What we offer<ul><li>Competitive remuneration package:&nbsp;You’ll be rewarded for your individual and team performance. Depending on your experience, our comprehensive rewards package includes benefits that suit your needs including cutting-edge technological equipment, ticket restaurant vouchers, a private health insurance scheme, life insurance, income protection and an exclusive EY benefits club that provides a wide range of discounts, offers and promotions.&nbsp;</li><li>Flexible working arrangements:&nbsp;We operate under a hybrid working model, which is defined based on both your own preferences and team’s needs, and we enjoy our summers with short Fridays.</li><li>Personalized learning experience and career development:&nbsp;We provide free and unlimited access to educational platforms and EY Badges, support certifications, and provide coaching and feedback, as a part of our Leadership &amp; Development process, all of which can lead to a meaningful impact and success as defined by you.</li><li>Transformative leadership:&nbsp;We’ll give you the insights, coaching and confidence to be the leader the world needs.</li><li>Diverse and inclusive culture:&nbsp;You’ll be embraced for who you are and empowered to use your voice to help others find theirs.</li><li>International Experience:&nbsp;Become part of international projects and work along multicultural teams, through our global network.</li><li>Above all, you will be working in one of the most recognized employers in Greece, as we have been awarded the&nbsp;Top Employers, Great Place to Work&nbsp;and&nbsp;Best Workplaces for Women awards&nbsp;for 2024.</li></ul>&nbsp;&nbsp;If you can demonstrate that you meet the criteria above, please contact us as soon as possible.&nbsp;The exceptional EY experience. Shape the future with confidence.&nbsp;Apply now.&nbsp;&nbsp;EY | Building a better working world&nbsp;&nbsp;EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.&nbsp;&nbsp;&nbsp;Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.&nbsp;&nbsp;&nbsp;Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.&nbsp;&nbsp;

Digital Experience Consultant - Senior Consultant

Your key responsibilities
Work in complex business & digital transformation projects for private and public energy companies across the industry’s value chain in Greece and the region.
Bring understanding of current and emerging energy sector digital challenges and trends and how these can be met, to support client transformation engagements.
Monitor and analyze key trends and challenges in terms of transformation in energy & resources sector (product design, emerging technologies, digitalization etc.).
Take part in client meetings and interview client stakeholders to understand their business requirements and strategic objectives
Provide solutions to clients to achieve excellence in the areas of Target Operating Model Design, New Products Development, Meter to Cash Framework, Marketing/ Sales/ Operations, Digitalization, Emerging Technologies, Market Trends/ Innovation and Partnerships/ New Revenue Streams etc.
Develop innovative future state scenarios, collaborating with an extended eco-system of internal and external partners
Build internal and external relationships and engage in the bidding process to support business development and growth of our Energy and Resources practice in Greece and abroad.
 
Skills and attributes for success
Understanding of energy business and digital ecosystem.
Agility in working on complex transformation projects.
Exceptional organizational and time management skills with the ability to prioritize and complete multiple complex tasks under tight deadlines.
Excellent interpersonal skills and ability to work effectively within a team.
Ability to develop presentations that are clear and impactful, translating EY consulting services into meaningful valued propositions for clients.
Strong analytical and problem-solving skills as well as conceptual attitude.
Self-motivation to continuously develop in Consulting.
A passion to provide exceptional client services.
	 
To qualify for the role you must have
Academic background in Engineering, Business, Technology or Science (Physics/ Mathematics).
Working experience in business and digital transformation roles.
Professional experience in positions with exposure to clients and/or other external stakeholders. Ideally there would be experience in consulting industry.
Evidence of interaction with multidisciplinary teams at all hierarchical levels.
Handling and analyzing extensive content i.e. Policy, Processes, data sources and large data sets skills.
Excellent verbal and writing skills in English and Greek.
Advanced skills in MS Office (Excel, Word, Power Point).
 
Working and/or academic knowledge and understanding in one or more of the following areas:
Design and/or coordination of business & digital transformation initiatives
End to end customer experience, marketing/ sales, operations, meter to cash processes and behind the meter services
Product development
Project management as well as business analysis
Business process re-engineering
Business knowledge of energy market (electricity and gas) as well as other customer centric industries
 
 
Ideally, you’ll also have
Postgraduate degree on energy, CX or management from a well-established university in Greece or abroad.
Previous experience and knowledge in management of business/ digital transformation projects/ programs in energy sector – will be a strong asset.
Previous experience in a reputable consulting firm or alternatively in Energy companies (or other sectors such as telecommunications) – will be a strong asset.
Previous experience and knowledge of technology systems or platforms in Energy and Resources sector such as Billing, CRM, ERP, ETRM, business processes improvement and data intelligence/reporting platforms – will be a strong asset
 
 
What we look for
We need people worthy of trust, who demonstrate enthusiasm, passion to grow fast and are highly motivated to support this purpose. What’s most important is that you’re dedicated to working with your colleagues as part of a high-performing team.
You’ll need to thrive in picking up new skills and talents as you go, so natural curiosity, a lot of questions and the confidence to speak up when you see something that could be improved are essential.
If you’ve got the right combination of technical knowledge and communication skills, this role is for you.  
 
 
What we offer
Competitive remuneration package: You’ll be rewarded for your individual and team performance. Depending on your experience, our comprehensive rewards package includes benefits that suit your needs including cutting-edge technological equipment, ticket restaurant vouchers, a private health insurance scheme, life insurance, income protection and an exclusive EY benefits club that provides a wide range of discounts, offers and promotions. 
Flexible working arrangements: We operate under a hybrid working model, which is defined based on both your own preferences and team’s needs, and we enjoy our summers with short Fridays.
Personalized learning experience and career development: We provide free and unlimited access to educational platforms and EY Badges, support certifications, and provide coaching and feedback, as a part of our Leadership & Development process, all of which can lead to a meaningful impact and success as defined by you.
Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
International Experience: Become part of international projects and work along multicultural teams, through our global network.
Above all, you will be working in one of the most recognized employers in Greece, as we have been awarded the Top Employers, Great Place to Work and Best Workplaces for Women awards for 2024.
If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
 
EY | Shape the future with confidence
 
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Your key responsibilities<ul><li>Work in complex business &amp; digital transformation projects for private and public energy companies across the industry’s value chain in Greece and the region.</li><li>Bring understanding of current and emerging energy sector digital challenges and trends and how these can be met, to support client transformation engagements.</li><li>Monitor and analyze key trends and challenges in terms of transformation in energy &amp; resources sector (product design, emerging technologies, digitalization etc.).</li><li>Take part in client meetings and interview client stakeholders to understand their business requirements and strategic objectives</li><li>Provide solutions to clients to achieve excellence in the areas of Target Operating Model Design, New Products Development, Meter to Cash Framework, Marketing/ Sales/ Operations, Digitalization, Emerging Technologies, Market Trends/ Innovation and Partnerships/ New Revenue Streams etc.</li><li>Develop innovative future state scenarios, collaborating with an extended eco-system of internal and external partners</li><li>Build internal and external relationships and engage in the bidding process to support business development and growth of our Energy and Resources practice in Greece and abroad.</li></ul>&nbsp;Skills and attributes for success<ul><li>Understanding of energy business and digital ecosystem.</li><li>Agility in working on complex transformation projects.</li><li>Exceptional organizational and time management skills with the ability to prioritize and complete multiple complex tasks under tight deadlines.</li><li>Excellent interpersonal skills and ability to work effectively within a team.</li><li>Ability to develop presentations that are clear and impactful, translating EY consulting services into meaningful valued propositions for clients.</li><li>Strong analytical and problem-solving skills as well as conceptual attitude.</li><li>Self-motivation to continuously develop in Consulting.</li><li>A passion to provide exceptional client services.</li></ul>	&nbsp;To qualify&nbsp;for&nbsp;the role you must&nbsp;have<ul><li>Academic background in Engineering, Business, Technology or Science (Physics/ Mathematics).</li><li>Working experience in business and digital transformation roles.</li><li>Professional experience in positions with exposure to clients and/or other external stakeholders. Ideally there would be experience in consulting industry.</li><li>Evidence of interaction with multidisciplinary teams at all hierarchical levels.</li><li>Handling and analyzing extensive content i.e. Policy, Processes, data sources and large data sets skills.</li><li>Excellent verbal and writing skills in English and Greek.</li><li>Advanced skills in MS Office (Excel, Word, Power Point).</li></ul>&nbsp;Working and/or academic knowledge and understanding in one or more of the following areas:<ul><li>Design and/or coordination of business &amp; digital transformation initiatives</li><li>End to end customer experience, marketing/ sales, operations, meter to cash processes and behind the meter services</li><li>Product development</li><li>Project management as well as business analysis</li><li>Business process re-engineering</li><li>Business knowledge of energy market (electricity and gas) as well as other customer centric industries</li></ul>&nbsp;&nbsp;Ideally, you’ll also have<ul><li>Postgraduate degree on energy, CX or management from a well-established university in Greece or abroad.</li><li>Previous experience and knowledge in management of business/ digital transformation projects/ programs in energy sector – will be a strong asset.</li><li>Previous experience in a reputable consulting firm or alternatively in Energy companies (or other sectors such as telecommunications) – will be a strong asset.</li><li>Previous experience and knowledge of technology systems or platforms in Energy and Resources sector such as Billing, CRM, ERP, ETRM, business processes improvement and data intelligence/reporting platforms – will be a strong asset</li></ul>&nbsp;&nbsp;What we look forWe need people worthy of trust, who demonstrate enthusiasm, passion to grow fast and are highly motivated to support this purpose. What’s most important is that you’re dedicated to working with your colleagues as part of a high-performing team.You’ll need to thrive in picking up new skills and talents as you go, so natural curiosity, a lot of questions and the confidence to speak up when you see something that could be improved are essential.If you’ve got the right combination of technical knowledge and communication skills, this role is for you.&nbsp;&nbsp;&nbsp;&nbsp;What we offer<ul><li>Competitive remuneration package:&nbsp;You’ll be rewarded for your individual and team performance. Depending on your experience, our comprehensive rewards package includes benefits that suit your needs including cutting-edge technological equipment, ticket restaurant vouchers, a private health insurance scheme, life insurance, income protection and an exclusive EY benefits club that provides a wide range of discounts, offers and promotions.&nbsp;</li><li>Flexible working arrangements:&nbsp;We operate under a hybrid working model, which is defined based on both your own preferences and team’s needs, and we enjoy our summers with short Fridays.</li><li>Personalized learning experience and career development:&nbsp;We provide free and unlimited access to educational platforms and EY Badges, support certifications, and provide coaching and feedback, as a part of our Leadership &amp; Development process, all of which can lead to a meaningful impact and success as defined by you.</li><li>Transformative leadership:&nbsp;We’ll give you the insights, coaching and confidence to be the leader the world needs.</li><li>Diverse and inclusive culture:&nbsp;You’ll be embraced for who you are and empowered to use your voice to help others find theirs.</li><li>International Experience:&nbsp;Become part of international projects and work along multicultural teams, through our global network.</li><li>Above all, you will be working in one of the most recognized employers in Greece, as we have been awarded the&nbsp;Top Employers, Great Place to Work&nbsp;and&nbsp;Best Workplaces for Women awards&nbsp;for 2024.</li></ul>If you can demonstrate that you meet the criteria above, please contact us as soon as possible.&nbsp;EY | Shape the future with confidence&nbsp;EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.&nbsp;&nbsp;Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.&nbsp;&nbsp;Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.&nbsp;

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Job Openings - Ελλάδα - Business Administration

(5 Results)

Permanent - Full Time - Hybrid

Accenture

song consulting manager

Αθήνα

Accenture

strategy & consulting analyst in banking industry

Αθήνα

EY

business transformation consultant - senior consultant

Αττική

EY

digital experience consultant - senior consultant

Αττική

EY

transformation consulting professionals in energy & resources sector

Αθήνα

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