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Job Position: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Reservations AgentRef:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; HH/RALocation: &nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;Lardos, South RhodesCompany: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; H HOTELS COLLECTIONAbout us:At H Hotels Collection we operate with innovation and determination, supporting our people, local communities and the environment. Our passion is to evolve, shape standards and surpass ourselves, creating unique experiences and relationships. We establish relationships of safety and reliability with everyone, promote authenticity, operate with honesty and establish relationships of trust on which we build our future and growth.Job description:We are looking for an experienced and dynamic Reservations Agent. The successful candidate will support the reservation team in the daily operation, for the continuous reception and registration of hotels reservations in the Property Management System.Key responsibilities:<ul><li>Processing reservations by e-mail, telephone or web platforms.</li><li>Assisting and advising customers who may be choosing from a variety of travel options.</li><li>Making reservations for customers based on their various requirements and budgetary allowances.</li><li>Checking the availability of accommodation on the customers’ desired travel dates.</li><li>Processing payments and sending confirmation details to customers.</li><li>Sorting out any issues that may arise with bookings or reservations.</li><li>Selling and promoting reservation services.</li><li>Answering any questions customers might have about the reservation process.</li><li>Up-selling, when appropriate, by informing customers of additional services or special packages such as upgraded accommodations.</li><li>Providing support to customers who may need to amend or cancel a reservation.</li><li>Archive and filing of all the reservations related records</li><li>Updating PMS with reservations received by the internet or via tour operator.</li><li>Close cooperation with the Sales Department for revenue and availability related issues.</li><li>Other reservations department related activity as per the company’s requirements</li></ul>&nbsp;Qualifications<ul><li>Higher Education Degree</li><li>Experience working in reservations or public relations, preferably in the hospitality or travel industries.</li><li>Proficient in Microsoft office suite.</li><li>Full knowledge of English and German language (knowledge of additional language will be appreciated).</li></ul>Skills and experience:<ul><li>Customer-service experience.</li><li>Excellent written and verbal communication skills.</li><li>Multi-tasking and time-management skills, with the ability to prioritize tasks.</li><li>Data entry experience.</li></ul>In the context of the above position, the company offers:<ul><li>Competitive compensation package</li><li>Professional development opportunities in an ever-growing Group.</li><li>Continuous training in line with the company’s standards &amp; dynamic development</li><li>Positive and supportive working environment in an organization that respects its people, the environment and local communities.</li></ul>For all applications and information submitted, absolute confidentiality will be maintained.&nbsp;

Reservations Agent

H Hotels Collection&nbsp;is seeking an experienced&nbsp;Regional Reservation Manager&nbsp;to oversee reservations operations across all H Hotel Collection properties in Rhodes. You will lead a team of agents, ensure the smooth handling of bookings from multiple channels, monitor occupancies, manage cancellations, and issue stop sales or extra allotments when needed. Working closely with sales and auditing teams, this role requires strong leadership, attention to detail, and proven multi-property reservation management experience.What You’ll Do:<ul><li>Lead and manage the reservations function across, ensuring smooth operations, compliance with company policies, accurate booking management, and maximizing occupancy and revenue while delivering excellent guest service.</li><li>Oversee the entire reservations process and ensure compliance with policies.</li><li>&nbsp;Manage daily reservations, cancellations, no-shows, and occupancy control.</li><li>Liaise with tour operators, partners, and internal departments to optimize contracts and revenue.</li><li>Responsible for the development of Reservations Department.</li><li>Ensure accurate data entry and handling of reservations.</li></ul> &nbsp;What We’re Looking For:<ul><li>Bachelor’s Degree preferably in Hospitality Management.</li><li>Minimum 3 years of experience in similar position.</li><li>Proficient knowledge of hotel systems (Opera, Opera Cloud, Protel) and Microsoft Office.</li><li>Strong customer focus with experience in delivering exceptional customer service.</li><li>Excellent written and verbal communication skills</li><li>Organizational skills, result-oriented approach.</li><li>Advanced Spoken &amp; Written English and German, additional languages are a plus.</li></ul>Why Join Us:<ul><li>Competitive compensation package.</li><li>Professional development opportunities in an ever-growing Group.</li><li>Continuous training in line with the company’s standards &amp; dynamic development.</li><li>Positive and supportive working environment in an organization that respects its people, the environment and local communities.</li></ul>For all applications and information submitted, absolute confidentiality will be maintained.

Regional Reservations Manager

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reservations agent

H Hotels Collection

regional reservations manager

H Hotels Collection

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