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We are currently looking for a Customer Service Representative with a customer-centric mindset and enthusiasm for sales!The role - Taking the wheel at Hertz CUSTOMER ENGAGEMENT - Build relationships with customers by creating a friendly, welcoming customer experience. Understand their needs and guide them to the perfect rental solution.SALES ADVISORY - Showcase your sales skills to upsell additional services and maximizing revenue, ensuring customers have everything they need for a smooth journey.PROBLEM SOLVING - Be the hero in resolving any issues or concerns that the customer might experience through their rental, turning challenges into opportunities to exceed customer expectations.TEAMWORK - Collaborate with your colleagues to create a positive and vibrant workplace. We're all in this together!VEHICLE ADMINISTRATION - Deliver and collect vehicle in accordance to company’s procedures, to ensure rentable standard is met and any additional damage is documented upon return.Essential Requirements Your skills - What you’ll need for a great journey&nbsp;<ul><li>Passion for customer service, with willingness to go the extra mile for customer satisfaction</li></ul><ul><li>Enthusiastic, flexible and positive attitude towards selling</li></ul><ul><li>Proficient in English and Greek. Knowledge of additional foreign languages will be considered as a plus</li><li>Valid Driving license</li></ul><ul><li>Willing to work on a shift rotation basis.</li></ul>

Customer Service Representative - Kos

Customer Service Representative - Karpathos

We are currently looking for a Customer Service Representative with a customer-centric mindset and enthusiasm for sales!The role - Taking the wheel at Hertz CUSTOMER ENGAGEMENT - Build relationships with customers by creating a friendly, welcoming customer experience. Understand their needs and guide them to the perfect rental solution.SALES ADVISORY - Showcase your sales skills to upsell additional services and maximizing revenue, ensuring customers have everything they need for a smooth journey.PROBLEM SOLVING - Be the hero in resolving any issues or concerns that the customer might experience through their rental, turning challenges into opportunities to exceed customer expectations.TEAMWORK - Collaborate with your colleagues to create a positive and vibrant workplace. We're all in this together!VEHICLE ADMINISTRATION - Deliver and collect vehicle in accordance to company’s procedures, to ensure rentable standard is met and any additional damage is documented upon return.Essential Requirements Your skills - What you’ll need for a great journey&nbsp;<ul><li>Passion for customer service, with willingness to go the extra mile for customer satisfaction</li></ul><ul><li>Enthusiastic, flexible and positive attitude towards selling</li></ul><ul><li>Proficient in English and Greek. Knowledge of additional foreign languages will be considered as a plus</li><li>Valid Driving license</li></ul><ul><li>Willing to work on a shift rotation basis.</li></ul>

Customer Service Representative - Rhodes

Job Position: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Reservations AgentRef:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; HH/RALocation: &nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;Lardos, South RhodesCompany: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; H HOTELS COLLECTIONAbout us:At H Hotels Collection we operate with innovation and determination, supporting our people, local communities and the environment. Our passion is to evolve, shape standards and surpass ourselves, creating unique experiences and relationships. We establish relationships of safety and reliability with everyone, promote authenticity, operate with honesty and establish relationships of trust on which we build our future and growth.Job description:We are looking for an experienced and dynamic Reservations Agent. The successful candidate will support the reservation team in the daily operation, for the continuous reception and registration of hotels reservations in the Property Management System.Key responsibilities:<ul><li>Processing reservations by e-mail, telephone or web platforms.</li><li>Assisting and advising customers who may be choosing from a variety of travel options.</li><li>Making reservations for customers based on their various requirements and budgetary allowances.</li><li>Checking the availability of accommodation on the customers’ desired travel dates.</li><li>Processing payments and sending confirmation details to customers.</li><li>Sorting out any issues that may arise with bookings or reservations.</li><li>Selling and promoting reservation services.</li><li>Answering any questions customers might have about the reservation process.</li><li>Up-selling, when appropriate, by informing customers of additional services or special packages such as upgraded accommodations.</li><li>Providing support to customers who may need to amend or cancel a reservation.</li><li>Archive and filing of all the reservations related records</li><li>Updating PMS with reservations received by the internet or via tour operator.</li><li>Close cooperation with the Sales Department for revenue and availability related issues.</li><li>Other reservations department related activity as per the company’s requirements</li></ul>&nbsp;Qualifications<ul><li>Higher Education Degree</li><li>Experience working in reservations or public relations, preferably in the hospitality or travel industries.</li><li>Proficient in Microsoft office suite.</li><li>Full knowledge of English and German language (knowledge of additional language will be appreciated).</li></ul>Skills and experience:<ul><li>Customer-service experience.</li><li>Excellent written and verbal communication skills.</li><li>Multi-tasking and time-management skills, with the ability to prioritize tasks.</li><li>Data entry experience.</li></ul>In the context of the above position, the company offers:<ul><li>Competitive compensation package</li><li>Professional development opportunities in an ever-growing Group.</li><li>Continuous training in line with the company’s standards &amp; dynamic development</li><li>Positive and supportive working environment in an organization that respects its people, the environment and local communities.</li></ul>For all applications and information submitted, absolute confidentiality will be maintained.&nbsp;

Reservations Agent

Ως Barman / Barmaid, θα είσαι η ψυχή του bar και ένας από τους βασικούς λόγους που οι επισκέπτες μας θυμούνται την εμπειρία τους. Με κάθε cocktail, κάθε χαμόγελο και κάθε συζήτηση, συμβάλλεις στη δημιουργία στιγμών φιλοξενίας που ξεχωρίζουν. Ο ρόλος σου συνδυάζει τεχνική, επικοινωνία και ρυθμό — ισορροπώντας ανάμεσα στην ποιότητα, την ταχύτητα και τη ζεστή εξυπηρέτηση.Η ζωή πίσω από το μπαρΚάθε βάρδια έχει τον δικό της παλμό. Υπάρχουν στιγμές ροής — τα ποτήρια γεμίζουν, οι παραγγελίες «τρέχουν» και η ομάδα λειτουργεί σαν ένα. Άλλες φορές, το bar γίνεται σημείο συνάντησης, συζήτησης και χαλάρωσης για επισκέπτες από διαφορετικά μέρη του κόσμου. Μέσα σε αυτό το περιβάλλον, εσύ είσαι αυτός/ή που κρατά την ενέργεια ψηλά, τον χώρο οργανωμένο και την εμπειρία αυθεντική.Τι θα κάνετε<ul><li>Υποδέχεσαι τους επισκέπτες με φιλική και επαγγελματική προσέγγιση</li><li>Προετοιμάζεις και σερβίρεις αλκοολούχα και μη αλκοολούχα ποτά σύμφωνα με συνταγές και προτιμήσεις</li><li>Διαχειρίζεσαι παραγγελίες και συναλλαγές μέσω POS με ακρίβεια</li><li>Προτείνεις cocktails, κρασιά και ποτά βάσει γεύσεων και διάθεσης των επισκεπτών</li><li>Διασφαλίζεις ότι το bar παραμένει καθαρό, οργανωμένο και πλήρως εφοδιασμένο</li><li>Τηρείς όλους τους κανόνες υγιεινής, ασφάλειας και υπεύθυνης κατανάλωσης αλκοόλ</li><li>Συνεργάζεσαι στενά με την υπόλοιπη ομάδα για ομαλή λειτουργία και άριστη εξυπηρέτηση</li></ul>Η μοναδικότητα σου είναι ευπρόσδεκτηΠιστεύουμε ότι οι καλύτεροι bartenders δεν μετριούνται μόνο στις συνταγές — αλλά στην ικανότητά τους να διαβάζουν τον επισκέπτη, να δημιουργούν ατμόσφαιρα και να προσφέρουν εμπειρία. Αν σου αρέσει να δουλεύεις με ανθρώπους, να εξελίσσεσαι και να προσφέρεις ποιοτική φιλοξενία, θα ταιριάξεις απόλυτα στην ομάδα μας.Αναζητάμε κάποιο άτομο που:<ul><li>Έχει προηγούμενη εμπειρία ως Barman / Barmaid (επιθυμητή αλλά όχι απαραίτητη)</li><li>Διαθέτει βασική γνώση ποτών, cocktails, κρασιών και μπίρας</li><li>Έχει άριστες επικοινωνιακές δεξιότητες και θετική ενέργεια</li><li>Μπορεί να εργάζεται αποτελεσματικά σε γρήγορους ρυθμούς</li><li>Δίνει σημασία στη λεπτομέρεια και στην ποιότητα εξυπηρέτησης</li><li>Είναι ευέλικτος/η σε ωράρια (βραδινά, ΣΚ, αργίες)</li><li>Διαθέτει πιστοποίηση υπεύθυνης πώλησης αλκοόλ (επιθυμητή)</li></ul>Τι προσφέρουμε<ul><li>Ανταγωνιστικό πακέτο αποδοχών</li><li>Δυναμικό και υποστηρικτικό εργασιακό περιβάλλον</li><li>Ευκαιρίες επαγγελματικής εξέλιξης</li><li>Γεύματα κατά τη διάρκεια της βάρδιας &amp; παροχή διαμονής</li></ul>

Bar Person

A Sales Executive is responsible for maximizing hotel sales through direct bookings, corporate accounts and tour operator partnerships. Prepares revenue reports and sales plans, monitors occupancy trends and identifies opportunities to increase room nights and average rates. Deals with stakeholders requirements and needs in professional sales-oriented manner following the company standards and procedures.Applicant’s main accountabilities:<ul><li>Manages and improves selling, by promoting offers and by informing customers of additional services or special packages.</li><li>Creates competitive proposals and communicates with collaborators, tour operators and travel agents.</li><li>Monitors and responses to customers queries and demands for room booking and the reservation process over emails and calls.</li><li>Processing payments and sending confirmation details to customers.</li><li>Coordinates with the Operations teams to ensure smooth implementation of sales strategies and maximize occupancy.</li><li>Participates in industry events, exhibitions and B2B meetings to strengthen the hotel group’s presence and attract new partners.</li><li>Analyzes market data and competitors’ actions to propose targeted promotional activities and identify new business opportunities.</li></ul>Applicant’s main qualifications:<ul><li>Bachelor’s degree or equivalent in Sales &amp; Marketing, Digital Marketing or relevant field.</li><li>Master’s degree or equivalent in Digital marketing, Hospitality, Business/Tourism Administration or relevant field would be considered as extra asset.</li><li>Minimum 2 years’ related experience in similar role.</li><li>Fluency in English; knowledge of other languages is a plus (preferably German).</li></ul>Applicant’s main capabilities &amp; values:<ul><li>Integrity and confidentiality.</li><li>Excellent organizational skills (to prioritize important tasks) and time management skills with great attention to detail.</li><li>Ability to generate ideas and effective problem-solving skills.</li><li>Excellent communication and collaboration skills and influence ability.</li><li>Excellent customer service skills.</li></ul>Company information and benefits:The company offers a competitive remuneration package in a dynamic and highly professional working environment. Accommodation, meals and recreational facilities are also provided. Furthermore, educational lectures and personalized training plans are conducted in order to meet employee needs. Finally, a merit-based performance appraisal system is implemented, and a cash bonus is provided per month based on employee performance.

Sales Executive

H Hotels Collection&nbsp;is seeking an experienced&nbsp;Regional Reservation Manager&nbsp;to oversee reservations operations across all H Hotel Collection properties in Rhodes. You will lead a team of agents, ensure the smooth handling of bookings from multiple channels, monitor occupancies, manage cancellations, and issue stop sales or extra allotments when needed. Working closely with sales and auditing teams, this role requires strong leadership, attention to detail, and proven multi-property reservation management experience.What You’ll Do:<ul><li>Lead and manage the reservations function across, ensuring smooth operations, compliance with company policies, accurate booking management, and maximizing occupancy and revenue while delivering excellent guest service.</li><li>Oversee the entire reservations process and ensure compliance with policies.</li><li>&nbsp;Manage daily reservations, cancellations, no-shows, and occupancy control.</li><li>Liaise with tour operators, partners, and internal departments to optimize contracts and revenue.</li><li>Responsible for the development of Reservations Department.</li><li>Ensure accurate data entry and handling of reservations.</li></ul> &nbsp;What We’re Looking For:<ul><li>Bachelor’s Degree preferably in Hospitality Management.</li><li>Minimum 3 years of experience in similar position.</li><li>Proficient knowledge of hotel systems (Opera, Opera Cloud, Protel) and Microsoft Office.</li><li>Strong customer focus with experience in delivering exceptional customer service.</li><li>Excellent written and verbal communication skills</li><li>Organizational skills, result-oriented approach.</li><li>Advanced Spoken &amp; Written English and German, additional languages are a plus.</li></ul>Why Join Us:<ul><li>Competitive compensation package.</li><li>Professional development opportunities in an ever-growing Group.</li><li>Continuous training in line with the company’s standards &amp; dynamic development.</li><li>Positive and supportive working environment in an organization that respects its people, the environment and local communities.</li></ul>For all applications and information submitted, absolute confidentiality will be maintained.

Regional Reservations Manager

Our restaurant and bar area require an energetic, professional staff member who has an excellent track record in hospitality and who thrives in a fast-paced service environment. The focus is on professionalism and providing a superior customer experience. The ideal candidates must possess in depth knowledge about Food &amp; Beverage in addition to superior customer relations skills. Excellent communication is essential to build a rapport with guests and ability to lead a team.Applicant’s main accountabilities:<ul><li>Greet and escort guests with a professional and positive attitude.</li><li>Oversee the flow of guests within the restaurant.</li><li>Manage the reservations and shift team. Organize time effectively, forward plan and prioritize tasks to ensure workload is balanced and urgent situations are dealt with immediately.</li><li>Focus on service quality as well as economic/cost targets.</li><li>Liaise between kitchen staff and floor staff.</li><li>Maintain ambience of restaurant – lighting, music, cleanliness, hygiene.</li><li>Oversee and pro-actively deal with guest queries and complaints.</li><li>Advise guests on menus &amp; beverage choices.</li><li>Check and deal with guests Special Occasion arrangements (e.g. Birthdays, Anniversaries, Honeymoons, Weddings).</li><li>Promote special In-House events (e.g. Winemakers Dinners, Cocktails, Tasting sessions).</li></ul>Applicant’s main qualifications:<ul><li>Hospitality education will be appreciated.</li><li>Experience in a similar position in 4 or 5 star luxury hotels.</li><li>A genuine interest and understanding in food and drink – wine and cocktail knowledge is essential.</li><li>Fluency in English. A second foreign language (German/Russian/Hebrew) will be appreciated.</li></ul>Applicant’s main capabilities and values:<ul><li>Ability to think on your feet and under pressure whilst maintaining a positive outlook and attention to detail</li><li>Organizational and multitasking abilities</li><li>Professionalism / Responsibility</li><li>Critical thinking and Results orientation</li><li>Leadership skills and team spirit</li><li>A natural ability and confidence to sell/promote.</li><li>Exceptional communication and presentational skills</li></ul>

Sous Maître

Our restaurants require an energetic, professional staff member who has an excellent track record in hospitality and who thrives in a fast-paced service environment. The focus is on professionalism and providing a superior customer experience. The ideal candidates must possess in depth knowledge about Food &amp; Beverage in addition to superior customer relations skills. Excellent communication is essential to build a rapport with guests and ability to lead a team.Applicant’s main accountabilities:<ul><li>Greet and escort guests with a professional and positive attitude.</li><li>Oversee the flow of guests within the restaurant.</li><li>Manage the reservations and shift team.</li><li>Organize time effectively, forward plan and prioritize tasks to ensure workload is balanced and urgent situations are dealt with immediately.</li><li>Focus on service quality as well as economic/cost targets.</li><li>Liaise between kitchen staff and floor staff.</li><li>Maintain ambience of restaurant – lighting, music, cleanliness, hygiene.</li><li>Oversee and pro-actively deal with guest queries and complaints.</li><li>Advise guests on menus &amp; beverage choices.</li><li>Check and deal with guests Special Occasion arrangements (e.g. Birthdays, Anniversaries, Honeymoons, Weddings).</li><li>Promote special In-House events (e.g. Winemakers Dinners, Cocktails, Tasting sessions).</li></ul>Applicant’s main qualifications:<ul><li>Hospitality education will be appreciated.</li><li>Experience in a similar position in 4 or 5 star luxury hotels.</li><li>A genuine interest and understanding in food and drink – wine and cocktail knowledge is essential.</li><li>Fluency in English. A second foreign language (German/Russian/Hebrew) will be appreciated.</li></ul>Applicant’s main capabilities and values:<ul><li>Ability to think on your feet and under pressure whilst maintaining a positive outlook and attention to detail.</li><li>Organizational and multitasking abilities</li><li>Professionalism / Responsibility</li><li>Critical thinking and Results orientation</li><li>Leadership skills and team spirit</li><li>A natural ability and confidence to sell/promote.</li><li>Exceptional communication and presentational skills</li></ul>

Maître à la carte

At Sani/Ikos Group, the F&amp;B department is about more than just serving food; it's about creating unforgettable gastronomical experiences. From anticipating guests' preferences to suggesting exquisite culinary delights, every interaction is a chance to make each meal memorable.Our F&amp;B Team focuses on the finest details and ensures a seamless flow of service, taking pride in the smiles of satisfaction we witness every day.If you have a passion for hospitality and excellence, join us in crafting exceptional gastronomical experiences!Qualifications &amp; ExperiencePrevious experience in a restaurant, preferably in a hotel or fine dining environment.Fluency in English, with an additional language being a plus.Solid knowledge of food and beverage service; wine knowledge is a plus.Degree/Diploma in Hospitality/Tourism would be a plus.Excellent communication and customer service skills.What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.GrowHave room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration package.Accommodation &amp; daily transportation.Full board meals.Departmental training.

Food & Beverage Careers Kos

We are excited to offer internship opportunities in various departments within our hotel, providing hands-on experience and valuable learning opportunities for students and young professionals. Whether you ’re interested in hospitality management, culinary arts, guest services, or another aspect of hotel operations, we have opportunities available to help you gain valuable skills and knowledge in your field of interest.Available Internship Positions:<ul><li>Front Office Intern: Assist with guest check-in/check-out procedures, handle reservations, and provide excellent customer service at the front desk.</li><li>Housekeeping Intern: Learn about housekeeping operations, including cleaning procedures, inventory management, and quality assurance.</li><li>Food and Beverage Intern: Gain experience in restaurant operations, banquet services, and food preparation under the guidance of our experienced culinary and service teams.</li><li>Guest Relations Intern: Assist with guest inquiries, special requests, and complaint resolution, while providing personalized service to enhance guest satisfaction.</li><li>Sales and Marketing Intern: Support the sales and marketing team in promoting the hotel, managing social media channels, and coordinating events and promotions.</li></ul>Key Responsibilities:<ul><li>Assist with day-to-day operations and special projects within your assigned department.</li><li>Shadow experienced professionals to learn about industry best practices and gain practical skills.</li><li>Collaborate with team members to achieve departmental goals and deliver exceptional service to guests.</li><li>Participate in training sessions, workshops, and networking events to enhance your learning experience.</li><li>Complete assigned projects and reports to demonstrate your understanding of key concepts and contribute to departmental objectives.</li></ul>Qualifications:<ul><li>Enrolled in a relevant degree program or recent graduate in hospitality management, culinary arts, business administration, or a related field.</li><li>Strong communication, teamwork, and organizational skills.</li><li>Passion for the hospitality industry and a desire to learn and grow in your chosen field.</li><li>Flexibility to work varying schedules, including evenings, weekends, and holidays, based on departmental needs.</li><li>Previous hospitality experience or related coursework is preferred but not required.</li></ul>Benefits:<ul><li>Hands-on experience and mentorship from industry professionals.</li><li>Exposure to various aspects of hotel operations and the opportunity to explore different career paths.</li><li>Networking opportunities with colleagues, mentors, and industry professionals.</li><li>Potential for academic credit, depending on your university’s internship requirements.</li><li>Possibility of future employment opportunities based on performance and departmental needs.</li></ul>Join our team: If you’re eager to kick-start your career in the hospitality industry and gain practical experience in a dynamic hotel environment, we encourage you to apply for our internship program. Join our team and embark on a rewarding journey of learning, growth, and discovery.

Πρακτική Άσκηση

At H Hotels Collection, we are currently looking for a dynamic and experienced Front Office Manager to join our team. In this role, you will be responsible for overseeing all front office personnel and ensuring the efficient execution of daily operations. The Front Office Manager will lead and coordinate the activities of the front desk, guest relations, and telephone services, with a strong focus on meeting our guests expectations.What You’ll Be Responsible For:<ul><li>Ensuring the seamless operation of the Front Office Department.</li><li>Overseeing daily front desk activities, maintaining high standards of service and meeting guest expectations.</li><li>Leading and supervising the reception team, providing ongoing feedback to enhance service quality.</li><li>Ensuring full compliance with H Hotels Collection procedures and protocols at the front desk.</li><li>Engaging with guests to deliver exceptional service and uphold product excellence.</li><li>Handling and resolving any issues or challenges that may arise efficiently.</li><li>Coordinating with Reservations and Housekeeping to meet daily operational needs.</li><li>Fostering a culture of trust, respect, and collaboration among team members.</li><li>Building strong interdepartmental relationships and promoting teamwork.</li><li>Motivating and training staff to meet performance goals in both quality and productivity.</li></ul>What We’re Looking For:<ul><li>Bachelor’s degree in hospitality management or a related field.</li><li>Minimum of 2 years’ experience in a similar role within a 5-star hotel environment.</li><li>Solid understanding of hotel standards and procedures, including ISO 9001, 14001, and 22000 implementations.</li><li>Proficiency in PMS software, ideally Opera or similar reservation management systems.</li><li>Strong command of MS Office, particularly Excel and Word.</li><li>Excellent verbal and written communication skills in English; additional languages are an asset.</li><li>A customer-focused mindset with a passion for service excellence.</li><li>Proven ability to organize, coordinate, and lead teams in a fast-paced environment.</li><li>Outstanding interpersonal and communication skills to engage effectively with guests, staff, and departments.</li><li>Demonstrated leadership capabilities and a collaborative spirit.</li><li>Problem-solving skills to address guest concerns and team-related issues.</li></ul>Why Join Us:<ul><li>Competitive salary and career growth opportunities within a rapidly expanding hospitality group.</li><li>Accommodation and meals will be provided, if necessary.</li><li>Ongoing training aligned with our company’s standards and development goals.</li><li>A supportive work environment that values its people, the planet, and the local community.</li></ul>&nbsp;&nbsp;All applications and submitted information will be treated with strict confidentiality.

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