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We are looking for a B2B CRM Campaign Manager to join the Group’s B2B CRM &amp; Channel Management Hub&nbsp;Key Responsibilities·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Design, develop and implement CRM campaigns in order to maximize success &amp; conversion rates for B2B Customers·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Perform data analytics using internal &amp; external data in order to extract meaningful insights and capure customers’ maximum potentiality·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Compile and distribute up-to-date reporting on ongoing and completed campaigns measuring all relevant KPIs·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Create and execute end2end campaigns for all channels serving B2B Customers (ex. Direct, Indirect, digital etc) supporting the go to market plan of our value propositions·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Co-develop new campaign capabilities and functionalities to improve campaign effectiveness and efficiency·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Conduct testing, review and analysis of CRM activities to ensure optimal results&nbsp;Requirements<ul><li>Bachelor Degree in Marketing, Business Administration, Mathematics,</li><li>&nbsp;Computer Science or Engineering</li><li>&nbsp;A Master’s degree in Analytics, Statistics or related fields will be considered a plus</li><li>&nbsp;2+ years experience in CRM Campaigns</li><li>&nbsp;Knowledge and proven experience in the use of analytics / data mining tools and methodologies</li><li>Experience in large-scale enterprise application, data management and CRM campaign management projects (e.g., CRM, Billing, ERP, Data Warehouse etc.) will be considered a plus</li><li>Thorough understanding of project management fundamentals (Agile Project Management, Scrum Master experience will be considered a plus)</li><li>&nbsp;Fluency in English (Proficiency)</li><li>&nbsp;</li></ul>To be successful as a CRM Campaign Manager you need the following:&nbsp;• Problem-solving, organizational and team working skills, proactiveness and 'can do' attitude• Effective prioritization whilst managing multiple projects at the same period• Outstanding leadership, organizational, and time management skills• A flexible, multitasking, detail-oriented and positive professionalism• Strong work ethic and team spirit• High degree of professionalism and strong interpersonal (verbal and written) communication skills&nbsp;What we offerAt OTE Group, we recognize and reward every effort without discrimination, through a wide range of benefits and programs for our people:&nbsp;Your benefits<ul><li>Competitive remuneration package</li><li>Company Mobile &amp; Device Subsidies</li><li>Fixed telephony, Internet &amp; COSMOTE TV Packages</li><li>Modern working environment, working laptop only</li></ul>&nbsp;Your balance<ul><li>Flexible working arrangements</li></ul>&nbsp;Your wellness<ul><li>Health, safety &amp; wellness programs: Exercise &amp; Wellness Platform “The Coach”</li><li>Wellness and sports activities, dietician appointments, medical check-ups, etc.</li><li>OTE Group psychological support service</li></ul>&nbsp;Your developmentWe foster an empowering culture, encouraging our people to seize every opportunity to learn with the goal to achieve personal development, through:<ul><li>Unlimited access to digital learning platforms Percipio &amp; Coursera</li><li>Various f2f custom made learning academies</li><li>Talent &amp; rotation programs</li></ul>&nbsp;Your On-boarding<ul><li>Virtual new hire pre-boarding &amp; onboarding program</li><li>A buddy to support you in the first months working with us &nbsp;</li></ul>

B2B_CRM Campaign Manager

The Paintshop Coordinator assists with the multi-shift day-to-day manufacturing operations, ensuring the product shipments meet the customer’s schedule.&nbsp; Ensures that company policies and procedures are adhered to within manufacturing operations. &nbsp;Key Responsibilities<ul><li>Supports the operation of the powder coating process for metal objects.</li><li>Assists in following operational procedures and contributes suggestions for improvements related to safety, quality, and efficiency.</li><li>&nbsp; Provides daily coordination and guidance to Paintshop staff and supports their training and development.</li><li>Monitors the chemical pre-treatment process and ensures correct handling of materials under supervision.</li><li>Assists with handling, preparing, and replenishing solutions (acids and other liquids) according to established procedures.</li><li>&nbsp;Performs routine quality checks and assists with final product measurements.</li><li>Contributes to capacity and resource planning by providing data and observations to the supervisor.</li><li>Ensures work is carried out in accordance with quality, environmental, safety, and information security policies and procedures.</li><li>Maintains a high standard of work and supports others in doing the same.</li></ul>&nbsp;Requirements<ul><li>Degree in Chemical Engineering, Materials Science, Mechanical Engineering, or related technical field.</li><li>3–5 years of experience in powder coating of metal objects (metal structures, doors, etc.) or relevant industrial experience.</li><li>Strong teamwork skills and the ability to coordinate tasks and support colleagues.</li><li>&nbsp;Willingness to learn, take initiative, and develop within the role.&nbsp;</li><li>Strong analytical and problem-solving skills.</li><li>Project management and cross-functional collaboration skills.</li><li>Advanced English knowledge (oral and written)</li><li>Advanced knowledge of MS Office and EPR Systems (preferably SAP)</li><li>Ability to work on rotating shifts.</li></ul>

Paintshop Coordinator

We are the&nbsp;1st Hub for Developers!&nbsp;Our motto is&nbsp;“From Developers to Developers”! Our vision is to provide real career opportunities for candidates that want to take the next step in their career. Code.Career is the first process that you will speak&nbsp;with developers (only!) and tech (freak) experts!<h2>Position Overview</h2>The IT&amp;T HelpDesk Service Desk Agent plays a crucial role in providing exceptional customer support to users of the IT&amp;T services offered by the company. This role is responsible for promptly and courteously responding to, investigating, and resolving issues raised by end users. Tasks include the installation, monitoring, and maintenance of the airport’s IT&amp;T systems and networks. The role utilizes IT service management tools and request fulfillment processes, in line with help desk objectives, and collaborates closely with all FG IT&amp;T level 2 Specialist teams.<h2>About Them</h2>Our client is committed to operational excellence and the provision of world-class IT&amp;T support services. They strive to ensure the seamless functioning of our airport’s infrastructure through proactive monitoring and a dedicated support team. Their mission is to create a secure and reliable IT&amp;T environment by prioritizing customer satisfaction, continuous improvement, and innovation.<h2>Key Responsibilities</h2><ul><li>Respond to user and customer calls as part of the IT&amp;T Service Desk</li><li>Register and update tickets using the ITSM tool</li><li>Utilize the ITSM tool for incident, service request, problem, and asset management</li><li>Ensure accurate ticket assignments and timely resolution within SLA commitments</li><li>Provide technical information and clarifications to user and customer queries</li><li>Perform incident investigation, analysis, and resolution both onsite and remotely</li><li>Engage Second Level Support and system providers/manufacturers as needed</li><li>Escalate issues in line with operational procedures</li><li>Perform equipment/software installation, updates, and maintenance</li><li>Monitor system and infrastructure availability through corporate tools</li><li>Dispatch critical system notifications to relevant users and customers</li><li>Maintain and update the IT&amp;T knowledge base</li><li>Prepare and submit regular activity reports</li><li>Perform hardware asset safekeeping, reconciliation, and record-keeping</li><li>Execute IMACD (Install, Move, Add, Change, Dispose) of IT&amp;T assets</li></ul><h2>Special Duties</h2><ul><li>Lead or participate in IT&amp;T-related projects as assigned</li></ul><h2>Required Skills</h2><ul><li>Bachelor’s degree in Information Technology, Computer Systems, or Electronics Engineering</li><li>Minimum 3 years of professional experience in service desk environments and technical support roles</li><li>Hands-on experience with ITSM ticketing systems</li><li>Strong knowledge of IT software systems (databases, office applications, OS)</li><li>Solid understanding of IT hardware systems</li><li>Proven experience in hardware/software installation, maintenance, and troubleshooting</li><li>Fluent in written and spoken English (native or certified at C1/C2 level)</li></ul><h2>Desired Skills</h2><ul><li>ITIL certification</li><li>Network/system certifications (e.g., Cisco, CompTIA, Microsoft)</li></ul><h2>What You Can Expect</h2>At our client’s, you will be part of a high-impact team focused on supporting mission-critical IT&amp;T infrastructure in a dynamic airport environment. They offer opportunities for career growth, participation in forward-thinking projects, and engagement with modern technologies. They promote a collaborative and inclusive workplace culture, where your expertise contributes directly to their operational success.<h2>Reporting Structure</h2>Reports to: IT&amp;T HelpDesk Supervisor / IT&amp;T Systems Infrastructure Manager Supervises: None<h2>General</h2>The holder of this position must comply with internal guidelines and procedures, the Labour Charter, and applicable national/international regulations. This job description reflects core responsibilities, which may be updated by Management or HRT in response to structural changes or evolving duties.

Service Desk Agent

ELVALHALCOR - Copper &amp; Alloys Extrusion Division&nbsp;is searching for&nbsp;detail-oriented&nbsp;TECHNICAL BUYER&nbsp;responsible for processing purchase orders, negotiating with suppliers and&nbsp;evaluating proposals, to join our Supply Chain team in our plant in Oinofyta, Voiotia, GreeceRole DescriptionKey Responsibilities:•&nbsp;&nbsp; &nbsp;Follow company’s purchasing procedures, guidelines and policy •&nbsp;&nbsp; &nbsp;Ensure the timely and correct ordering of all materials and services •&nbsp;&nbsp; &nbsp;Establish good communication &amp; close cooperation with all interfacing departments&nbsp; •&nbsp;&nbsp; &nbsp;Prepare and issues purchase orders and contracts to the awarded suppliers •&nbsp;&nbsp; &nbsp;Handle logistics of the ordered materials, aiming at their timely and cost-effective delivery •&nbsp;&nbsp; &nbsp;Negotiate with suppliers, evaluates their performance, and continuously seeks for alternative procurement sources for cost reduction&nbsp;Requirements:•&nbsp;&nbsp; &nbsp;University Degree in the field of Engineering&nbsp; •&nbsp;&nbsp; &nbsp;Educational background in Supply Chain or Finance (accepted) •&nbsp;&nbsp; &nbsp;Master’s degree will be considered an asset •&nbsp;&nbsp; &nbsp;Previous experience of 2-3 years within Procurement is preferred •&nbsp;&nbsp; &nbsp;Full professional proficiency in English •&nbsp;&nbsp; &nbsp;Strong computer proficiency, and advanced use of analytical software programs, e.g. Excel, Minitab •&nbsp;&nbsp; &nbsp;SAP MM module knowledge will be considered an asset •&nbsp;&nbsp; &nbsp;Team player&nbsp; •&nbsp;&nbsp; &nbsp;Strong organizational and time management skills •&nbsp;&nbsp; &nbsp;High sense of responsibility with special emphasis on compliance with company’s procedures and code of conduct&nbsp;The Company offers:• &nbsp; &nbsp;Dynamic work environment • &nbsp; &nbsp;Career and Development Plan • &nbsp; &nbsp;Continuous Training • &nbsp; &nbsp;Competitive remuneration package • &nbsp; &nbsp;Additional insurance coverage

TECHNICAL BUYER (2529)

New York College Thessaloniki seeks to appoint hourly paid lecturers in the following fields of Computer Science (undergraduate level):<ul><li>Software Engineering. [Code: COMENG]</li><li>Computer Security, Network and Cloud Security &amp; Digital Forensics. [Code: COMSEC]</li><li>Computer Hardware &amp; Computer Systems Organization. [Code: COMHAR]</li></ul>Essential criteria of applicants:<ul><li>A Bachelor’s and a Master’s degree in a related field</li><li>Proven fluency in English</li><li>2-year (3-year) teaching experience for UG (PG) level</li><li>Experience of course design and use of IT for onsite and online teaching</li><li>Effective communication and time/workload management skills</li><li>Teamworking skills</li><li>Permit to work in Greece (if applicable)</li><li>Valid number of Record of College Tutors (“Mitroo Didaskonton Kollegion”) by the Greek Ministry of Education and Religious Affairs (info can be found here: https://www.minedu.gov.gr/sxetika-me-ta-kollegia?id=43269)</li></ul>Desirable criteria of applicants:<ul><li>A PhD (or near completion) or extended professional experience in a related field (essential for PG level)</li><li>Supervision of student thesis (essential for PG level)</li><li>More than 2-year teaching experience (essential for PG level)</li><li>Active research portfolio or demonstrated ability and willingness to build one</li><li>Active professional and/ or academic network</li></ul>

Computer Science (undergraduate level)

We at Nova, are a very young and dynamic team, the 2nd largest telecom provider in Greece, looking for vibrant and fast thinking “Senior Product Manager” to be part of our successful Mobile Postpaid Product team.&nbsp;You have a challenging mission for:&nbsp;Leading the strategic thinking and planning around proposition, go to market and launch activities to maximize the revenue and growth opportunity.&nbsp;What will you do:&nbsp;• Keep abreast of competitive environment and international trends and best practices.• Provide strong decision support and robust recommendations based on data-driven insights, and research findings.&nbsp;• Deliver a unique value proposition to customers and achieve competitive advantage.&nbsp;• Own the E2E responsibility for new product development, from product and customer journey’s design, manage project priorities and timeline, collaborate with cross-functional teams for the spot-on delivery of new products / services.&nbsp;• Devise go to market strategy and implement out of the box, and forward-thinking plan.&nbsp;• Institute a strong KPI tracking rhythm with clear and measurable outcomes.&nbsp;• Develop, manage, and secure budget KPIs for responsibility area.&nbsp;• Be a team player with an ability to influence, inspire, and motivate cross-functional partners across the organization.&nbsp;&nbsp;It would be great if you have:&nbsp;• Bachelor’s degree in economics, Marketing or Engineering; Postgraduate studies will be considered a plus.&nbsp;• At least 5 years of experience and proven track record of success in evolving products and growing revenues&nbsp;• Strong business acumen and thorough understanding of product and go to market design in TelCo industry.&nbsp;• Ability to be articulate and land data-driven recommendations with business partners at a senior executive level.&nbsp;• Passion about forward thinking, and out of the box plans&nbsp;• Excellent organizational skills and attention to detail&nbsp;• Ability to work in a fast-paced environment and receptive to adapting landscape and priorities.&nbsp;• Assertive determination to ensure delivery of results.&nbsp;What you will get:&nbsp;<ul><li>Wellness programs to keep yourself fit</li><li>Mobile voice and data to talk</li><li>Discounts on&nbsp;Nova Fixed / Mobile / TV&nbsp;for you, friends, family</li><li>Private Insurance program to check up on your health</li><li>Toddlers allowance to daycare your kids</li></ul>

Senior Product Manager

&nbsp;Our People, Our Energy!&nbsp;<h2>The Company</h2>MORE (Motor Oil Renewable Energy)&nbsp;is a subsidiary company of the&nbsp;Motor Oil Group&nbsp;and is dynamically active in the field of clean energy production &amp; management. MORE’s vision is, through the innovative development of its units and services, to produce more clean energy, and create more alternatives for a sustainable future for all. Having as guarantee the credibility and confidence inspired by the Motor Oil Group’s name, as well as the stability and financial health, MORE dares and invests, looking to the future. We strive to develop our people to their highest potential, through continuous learning and assignment of challenging projects.At&nbsp;Motor Oil Group, our people are our energy!We support the Greek economy with exports to over 75 countries, thousands of employees, and continuous new investments. We work together to shape the future of energy and we focus on developing and empowering our people, cultivating their talents that will shape our future journey towards the energy transition.<h2>Starting with the role:</h2>Currently we are searching to hire a&nbsp;SCADA &amp; IT Specialist who will be responsible for ensuring the optimal performance and compliance of SCADA systems across various renewable energy installations while collaborating with different departments to gather requirements. This position also involves cybersecurity compliance monitoring, ensuring system connectivity, troubleshooting issues, and managing documentation related to network installations.<h2>During your day you will:</h2><ul><li>Collect and analyze the needs of various departments to accurately specify the SCADA system's capabilities.</li><li>Continuously monitor the connectivity and operational performance of SCADA systems across different renewable energy installations</li><li>Specify and manage Internet Service Provider (ISP) services to ensure stable and reliable data transmission for SCADA systems.</li><li>Provide guidance and support to site technicians and operational teams for the troubleshooting and resolution of SCADA-related issues.</li><li>Develop and maintain comprehensive documentation for all SCADA system installations, network architectures, and configuration settings.</li><li>Ensure seamless integration of SCADA systems with industrial equipment, such as PLCs (Programmable Logic Controllers), and industrial communication protocols, including Modbus, IEC-104, DNP3, and OPC UA.</li></ul><h2>What you need to stand out:</h2><ul><li>Bachelor’s degree in information technology, Electrical Engineering, or a related field.</li><li>Master Degree in related fields will be considered an asset</li><li>Minimum of 5 years of experience in SCADA system management and IT infrastructure within the renewable energy sector.</li><li>In-depth knowledge of SCADA systems</li><li>Strong understanding of cybersecurity principles, especially in relation to industrial control systems (ICS).</li><li>Experience with ISP service specifications, network connectivity, and troubleshooting in a renewable energy context.</li><li>Fluency in English (verbal and written)</li><li>Proficient in all MS Office software especially Word, Excel, Power Point</li><li>Strong problem-solving skills and the ability to manage multiple tasks simultaneously.</li></ul>&nbsp;&nbsp;Our Compass is the #ACTION#A_uthenticity#C_ompassion#T_eamwork#I_ntegrity#O_wnership#N_ever giving up&nbsp;&nbsp;What gives us energy:<ul><li>Friendly and fast paced environment, being always at the heart of the #action</li><li>Continuous learning to empower our teams</li><li>Career Development opportunities across the Motor Oil Group</li><li>Competitive compensation package</li></ul>&nbsp;&nbsp;*We @Motor Oil Group are an equal opportunity employer.Our hiring decisions are based solely on qualifications, merit, and business needs. We recruit, employ, train, and promote individuals without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, genetic characteristics, or any other protected status. Our commitment is to maintain an inclusive and diverse workforce where everyone has the opportunity to succeed.

SCADA & IT Specialist

As a Junior Treasurer &amp; Analyst, you’ll be part of the financial heartbeat that keeps the Zeus Hotels &amp; Resorts group growing with confidence and clarity. You’ll support our Finance team in safeguarding cash flows, analysing data, and ensuring that every financial move aligns with the rhythm of our expanding hotel group.Working side-by-side with our Finance Team, you’ll learn the craft behind treasury management, analysis, and financial storytelling. Your role will blend structure with curiosity as you help us turn numbers into meaningful direction.Life Inside the Hotel GroupBehind every hotel, renovation, or new idea, there’s a financial journey. Some days are calm and precise — budgets align, payments run on time, and forecasts tell a clear story. Other days are more vibrant — new requests, shifting priorities, and collaboration with colleagues across hotels and departments.In this team, you’ll help keep everything moving with balance, clarity, and a touch of analytical creativity.What you’ll do<ul><li>Manage and organize payments for all companies within the Group</li><li>Coordinate with hotel accounting teams to review open balances and scheduled payments</li><li>Collaborate with multiple departments to ensure a smooth flow of approvals and transactions</li><li>Monitor cash flow and assist with bank reconciliations</li><li>Support intercompany transactions and wire transfers</li><li>Contribute to the preparation of financial reports</li><li>Prepare cash flow budgets and forecasts by reviewing operational and non-operational needs</li><li>Analyze financial and operational data to provide insights to management</li><li>Assist in developing analytical reports for decision-making</li><li>Work closely with the Finance Team to streamline treasury and financial processes</li></ul>Your Uniqueness is WelcomeWe believe the best analysts aren’t defined only by formulas and spreadsheets — but by curiosity, rhythm, and the ability to bring clarity to complex details. If you love organizing, understanding, and connecting the dots, you’ll feel right at home with us.We’re looking for someone who:<ul><li>Holds a degree in Finance, Accounting, Economics, Mathematics, or a related field</li><li>Has experience in hospitality (a plus but not required)</li><li>Is organized, analytical, and eager to learn</li><li>Is proficient in MS Excel and familiar with accounting software</li><li>Has knowledge of BI tools or hospitality programs (a bonus)</li><li>Has a good command of English</li><li>Pays attention to detail and feels comfortable working with deadlines</li></ul>

Junior Treasurer & Analyst

Newrest is seeking young professionals and recent graduates to join a structured Graduate Program, based at the company’s headquarters in Athens, located within the airport facilities.The program aims to actively involve participants in the modernization of production, quality, and logistics processes, as well as in the introduction of new technologies, automation, and robotic solutions in production environments.Role PurposeParticipants will be trained in modern operational processes and will actively contribute to their effective implementation. They will support production teams, train colleagues, monitor compliance with procedures, and manage data entry, enabling the adoption of new workflows.Key Responsibilities:<ul><li>Training on production, quality, and logistics processes</li><li>Monitoring correct implementation of procedures in production areas</li><li>Training and supporting team members</li><li>Data entry and monitoring in the Winrest system</li><li>Participation in automation and robotics-related projects</li><li>Collaboration with cross-functional teams to improve daily operations</li></ul>ProfileRequired Qualifications<ul><li>University degree in:<ul><li>Production / Industrial Engineering or related fields</li><li>Food Safety / Food Science</li><li>Logistics / Supply Chain Management</li></ul></li><li>Other academic backgrounds will also be considered with strong analytical thinking</li><li>Up to 1–3 years of relevant professional experience (preferred but not mandatory)</li></ul>What We Offer<ul><li>Structured training and development program</li><li>Participation in digitalization and automation projects</li><li>Career development opportunities within the Group</li><li>Competitive compensation package</li><li>Partial coverage of transportation expenses</li><li>Daily meal provided at the company’s restaurant</li><li>Modern and dynamic working environment</li></ul>

Graduate Program –Production, Quality & Logistics

&nbsp;Our People, Our Energy!&nbsp;<h2>The Company</h2>Coral Innovations S.A., member of the&nbsp;Motor Oil Group, is a company committed to enhancing the non-fuel product offering of its retail companies, by bringing into life innovative products and services.Our employees are our most valuable resource, essential to the achievement of our strategic goals, to the implementation of our growth business plans and in ensuring our long-term competitiveness.The Motor Oil GroupAt Motor Oil Group, our people are our energy!We support the Greek economy with exports to over 75 countries, thousands of employees, and continuous new investments. We work together to shape the future of energy and we focus on developing and empowering our people, cultivating their talents that will shape our future journey towards the energy transition.<h2>Starting with the role:</h2>Currently, we are searching to hire a Head of Planning &amp; Controlling who will manage the analysis and reporting of financial &amp; business data to support informed decision-making and operational excellence in the organization.<h2>During your day you will:</h2><ul><li>Be responsible for the annual budget preparation process in alignment with the company’s corporate strategy and information received from the units as well as for preparation of the deviation reports.</li><li>Review semi-annual PnL and Cash Flow rolling forecast to provide to the Finance Manager an updated estimation of the annual financial performance</li><li>Review and ensures accuracy the management reporting packages that include financial results and analysis, business specific information and variance analyses at Company and portfolio level</li><li>Review financial models in order to evaluate the business cases from a financial perspective</li><li>Present findings and develops recommendations for financial and operational improvements to the Finance Manager.</li><li>Oversee ad-hoc financial analysis and reporting as requested by senior management to address specific business questions or concerns.</li><li>Oversee financial reporting processes and procedure to ensure consistency and compliance with internal controls and policies, as well as regulatory requirements.</li><li>Monitor financial data related to shops (revenue, stocks, cash) reconciliation process is properly performed</li></ul><h2>What you need to stand out:</h2><ul><li>Bachelor’s degree in Accounting, Economics, Finance or Business Administration.</li><li>At least 7 years of experience in financial or management reporting, preferably within the Retail sector.</li><li>Proven track record in analyzing complex financial data to provide actionable insights and recommendations.</li><li>MBA or master’s degree in Finance, Business Administration, or a related field would be considered a plus.</li><li>Strong understanding of financial principles and business performance metrics.</li><li>Strong knowledge of data analysis methodologies and statistical techniques.</li><li>Familiarity with business intelligence tools and software (e.g., Tableau, Power BI, SQL).</li><li>Working knowledge of SAP functionalities and processes.</li><li>Excellent communications skills both verbal and written, in Greek and English languages.</li><li>Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint, etc ).</li><li>Data analysis &amp; modelling skills.</li><li>Organizational and time management skills.</li></ul>&nbsp;&nbsp;Our Compass is the #ACTION#A_uthenticity#C_ompassion#T_eamwork#I_ntegrity#O_wnership#N_ever giving up&nbsp;&nbsp;What gives us energy:<ul><li>Friendly and fast paced environment, being always at the heart of the #action</li><li>Continuous learning to empower our teams</li><li>Career Development opportunities across the Motor Oil Group</li><li>Competitive compensation package</li></ul>&nbsp;&nbsp;*We @Motor Oil Group are an equal opportunity employer.Our hiring decisions are based solely on qualifications, merit, and business needs. We recruit, employ, train, and promote individuals without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, genetic characteristics, or any other protected status. Our commitment is to maintain an inclusive and diverse workforce where everyone has the opportunity to succeed.

Head of Planning & ControllingHead of Planning & Controlling

The Stores Design &amp; Development Team Leader implements the retail brand manuals and update OS designs, ensuring compliance with all relevant laws and regulations while supporting all designs and permits required for OPAP HQ and owned properties. Your day to day will include: • &nbsp; &nbsp;Developing Play layouts, including architectural design, construction licensing, and optimal product/equipment placement, ensuring alignment with OPAP brand guidelines, operational needs, and retail trends to enhance customer experience and sales • &nbsp; &nbsp;Coordinating with Retail, Engagement, Legal teams, and external partners to finalize design elements that are feasible, on-brand, and tailored to market needs • &nbsp; &nbsp;Reviewing design requests for new openings or structural changes and assigning work to engineers, ensuring adjustments follow design manuals • &nbsp; &nbsp;Engaging with construction teams, suppliers, and authorities to ensure smooth execution, overseeing timelines, budgets, and quality standards • &nbsp; &nbsp;Contributing to the creation and update of Play design manuals covering electromechanical and architectural aspects • &nbsp; &nbsp;Monitoring placement of equipment, gaming machines, and furniture according to store standards • &nbsp; &nbsp;Managing the end-to-end design process, including studies, documentation, licensing, and construction packages for new OS/Play and renovations • &nbsp; &nbsp;Updating designs per latest manuals and brand standards, proposing improvements based on feedback and lessons learned • &nbsp; &nbsp;Supporting partner selection and negotiations, providing guidance for Play design preparation • &nbsp; &nbsp;Supervising team members, offering support and coaching for skill development and goal achievement&nbsp;What you need to succeed:&nbsp;• &nbsp; &nbsp;Bachelor of Engineering in Civil or Architecture Engineering. Master’s degree considered a plus • &nbsp; &nbsp;Over 6 years of experience in architectural and MEP design • &nbsp; &nbsp;Very good knowledge of the design principles and methods • &nbsp; &nbsp;Hands-on experience in using design applications and software (e.g. 3D, CAD/CAM etc.) • &nbsp; &nbsp;Strong leadership and people management skills, with experience guiding multifunctional team • &nbsp; &nbsp;Structured and analytical mindset, with a results-driven and self-motivated approach • &nbsp; &nbsp;Flexible, proactive, and able to prioritize effectively under tight deadlines • &nbsp; &nbsp;Excellent communication and teamwork abilities • &nbsp; &nbsp;Proficient in MS Office • &nbsp; &nbsp;Strong command of English&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer

Stores Design & Development Team Leader- Play Stores (3812)

The Stores Design &amp; Development Team Leader implements the retail brand manuals and update OS designs, ensuring compliance with all relevant laws and regulations while supporting all designs and permits required for OPAP HQ and owned properties. Your day to day will include: • &nbsp; &nbsp;Developing OS layouts, including architectural design, construction licensing, and optimal product/equipment placement, ensuring alignment with OPAP brand guidelines, operational needs, and retail trends to enhance customer experience and sales • &nbsp; &nbsp;Coordinating with Retail, Engagement, Legal teams, and external partners to finalize design elements that are feasible, on-brand, and tailored to market needs • &nbsp; &nbsp;Reviewing design requests for new openings or structural changes and assigning work to engineers, ensuring adjustments follow design manuals • &nbsp; &nbsp;Engaging with construction teams, suppliers, and authorities to ensure smooth execution, overseeing timelines, budgets, and quality standards • &nbsp; &nbsp;Contributing to the creation and update of OS design manuals covering electromechanical and architectural aspects • &nbsp; &nbsp;Monitoring placement of equipment, gaming machines, and furniture according to store standards • &nbsp; &nbsp;Managing the end-to-end design process, including studies, documentation, licensing, and construction packages for new OS and renovations • &nbsp; &nbsp;Updating OS designs per latest manuals and brand standards, proposing improvements based on feedback and lessons learned • &nbsp; &nbsp;Supporting partner selection and negotiations, providing guidance for OS design preparation • &nbsp; &nbsp;Supervising team members, offering support and coaching for skill development and goal achievement&nbsp;What you need to succeed:&nbsp;• &nbsp; &nbsp;Bachelor of Engineering in Civil or Architecture Engineering. Master’s degree considered a plus • &nbsp; &nbsp;Over 6 years of experience in architectural and MEP (Mechanical, Electrical, Plumbing) design • &nbsp; &nbsp;Very good knowledge of the design principles and methods • &nbsp; &nbsp;Hands-on experience in using design applications and software (e.g. 3D, CAD/CAM etc.) • &nbsp; &nbsp;Strong leadership and people management skills, with experience guiding multifunctional team • &nbsp; &nbsp;Structured and analytical mindset, with a results-driven and self-motivated approach • &nbsp; &nbsp;Flexible, proactive, and able to prioritize effectively under tight deadlines • &nbsp; &nbsp;Excellent communication and teamwork abilities • &nbsp; &nbsp;Proficient in MS Office • &nbsp; &nbsp;Strong command of English&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer

Stores Design & Development Team Leader -OPAP Stores (3814)

Your role as a&nbsp;Senior Actuarial Consultant&nbsp;will focus on the participation and implementation of actuarial projects, including conducting data analysis, developing predictive models, and providing insights to enhance business decision-making. You will collaborate with cross-functional teams to deliver high-quality solutions that meet client needs, while also ensuring compliance with regulatory requirements. Additionally, you will be involved in preparing reports and presentations for stakeholders, contributing to the overall success of projects.We provide a robust consulting service with both traditional and non-traditional service offerings to assist insurers, reinsurers, captives, pension schemes, banks, and non-financial related entities. Our team regularly partners with actuaries globally on cross-border engagements as well as professionals in accounting and other specialist service lines. This enables us to provide a breadth of expertise and tackle problems not possible in most other actuarial consulting firms. We have a proven track record in developing robust and practical solutions to a variety of actuarial and risk challenges. During your tenure as a Senior Actuarial Consultant, you will demonstrate and develop the ability to:<ul><li>Participating in a broad range of insurance advisory-related projects covering every aspect of the insurance business, from product development and launch to reserving, pricing, and monitoring, capital optimization, actuarial modelling, risk management, M&amp;A due diligence and other actuarial consulting engagements for a range of local and international clients;</li><li>Participating in delivering complex projects related to Solvency II, IFRS 17, and actuarial modeling, ensuring high standards of quality;</li><li>Applying actuarial principles to develop business solutions that align with the client’s needs and strategic goals;</li><li>Frequently collaborating with stakeholders to ensure the highest standards of service delivery;</li><li>Working together with professionals from various divisions and external partners to provide comprehensive services that meet client needs;</li><li>Upholding the highest standards of business ethics;</li><li>Depending on the candidate's level of experience, the responsibilities for this role will include project planning and management, execution and review of fieldwork, overseeing project completion procedures, and preparing and delivering relevant presentations to clients;</li></ul> #WinningRequirements<ul><li>Bachelor's degree in Actuarial Science, Statistics, Mathematics or similar field with strong quantitative focus;</li><li>Master's degree in Actuarial Science, Statistics, Mathematics or similar field with strong quantitative focus will be an asset;</li><li>Progress in actuarial certification with the Hellenic Actuarial Society or another recognized body; if you are already a qualified actuary, it will be an asset;</li><li>At least 3 years of professional experience within the insurance industry;</li><li>Experience in the insurance sector, with expertise in Solvency II, IFRS 17, and actuarial modeling will be evaluated positively;</li><li>Technical background in actuarial techniques in pricing and reserving&nbsp;will be considered an asset;</li><li>Experience in using actuarial software (Prophet, ResQ, Emblem etc.) will be considered as an asset;</li><li>Experience in analyzing data, working with large datasets, developing descriptive, predictive, and prescriptive models, and visualizing data (using tools such as R, Python, SQL, PowerBI, etc.) will also be positively assessed;</li><li>Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues at all levels;</li><li>Taking initiatives on the upside opportunity in a fast-paced and dynamic environment;</li><li>Excellent written and verbal communication skills in English &amp; Greek;</li><li>Military obligations fulfilled where applicable;</li><li></li></ul>

Senior Actuarial Consultant

We’re looking for an Indirect Spend Procurement Specialist to join our dynamic procurement team. In this role, you’ll lead sourcing and procurement activities across key indirect categories — such as Sales &amp; Marketing, Facility Management and IT. You will be &nbsp;responsible for optimizing supplier performance, driving cost efficiencies, and ensuring that procurement strategies align with the company’s overall business objectives, reporting to Country Procurement Manager.Responsibilities:<ul><li>Lead strategic sourcing and procurement initiatives for assigned indirect categories, ensuring alignment with organizational goals and objectives.</li><li>Participate in cross-functional teams and projects to support organizational initiatives and/or drive continuous improvement in procurement practices.</li><li>Collaborate closely with internal stakeholders, including commercial, operations, finance, and supply chain teams, to align procurement strategies with business needs and customer requirements.</li><li>Analyze market trends, supplier capabilities, and conduct spend analysis using data-driven assessments to get deep insight in cost structures, identify opportunities for cost savings, value generation, and process efficiencies.</li><li>Manage and optimize suppliers’ database, build relationships that generate long-term value for both Ayvens and the supplier in alignment with the country and group procurement strategies.</li><li>Negotiate contracts, pricing agreements, and service level agreements (SLAs) with suppliers to ensure terms and conditions according to the strategic priorities of the organization.</li><li>Manage supplier contracts throughout the contract lifecycle, including drafting, reviewing, and negotiating contract terms and conditions. Monitor supplier performance against key performance indicators (KPIs) and contractual obligations, taking proactive measures to address issues and drive improvements. Support the introduction of new processes, tools and systems within the procurement team and advise internal customers on procurement methods, processes and application of guidelines</li><li>Ensure &amp; follow-up actions regarding compliance and audit</li><li>Ensure compliance with contract requirements, terms, and conditions, and enforce contractual obligations to safeguard the organization's interests.</li><li>Collaborate with legal, finance, and other relevant stakeholders to mitigate contract risks and ensure contractual compliance.</li></ul>Qualifications and skills:<ul><li>Bachelor’s degree in Business Administration, Supply Chain Management, Procurement, or related field</li><li>Minimum 3 years of experience in procurement, strategic sourcing of Indirect Spend Categories</li><li>Demonstrated expertise in supplier relationship management, contract negotiations, and procurement best practices.</li><li>Strong analytical skills with the ability to analyze data, identify trends, and make data-driven decisions.</li><li>Excellent negotiation, communication, and interpersonal skills, with the ability to build and maintain effective relationships with internal and external stakeholders demonstrating a customer centric mindset.</li><li>High level of integrity and ability to explicitly demonstrate a professional approach in all supplier interactions and meet highest ethical standards.</li><li>Proficiency in procurement software, ERP systems, and Microsoft Office Suite.</li><li>Excellent knowledge of English language (written and oral)</li></ul>

Indirect Spend Procurement Specialist

We are looking for a Suppliers Reconciliation Assistant who will help ensure that our supplier accounts are accurate and up to date. In this role, you will work closely with both colleagues and suppliers to resolve any differences, support smooth day-to-day processes, and maintain clear documentation. It’s a great opportunity for someone who is organized, attentive to detail, and comfortable working with numbers and communication at the same time.&nbsp;Responsibilities<ul><li>Conduct timely and accurate reconciliations of supplier accounts, resolving discrepancies and ensuring data accuracy.</li><li>Collaborate with internal departments and suppliers to address outstanding issues and discrepancies promptly.</li><li>Maintain positive supplier relationships, providing timely information and excellent customer service.</li><li>Document reconciliation activities, prepare reports, and contribute to process improvement initiatives.</li></ul>&nbsp;Qualifications<ul><li>BSc in Accounting or related field preferred.</li><li>Prior experience in accounts payable, supplier management, or reconciliation is advantageous.</li><li>Strong analytical skills with attention to detail and ability to solve problems efficiently.</li><li>Proficiency in accounting software, Microsoft Office, and excellent communication skills.</li><li>Fluency in English</li></ul>&nbsp;The Suppliers Reconciliation Assistant will be entitled to the following benefits:<ul><li>Competitive remuneration package</li><li>Medical Care Program</li><li>A friendly and highly motivating working environment</li><li>Opportunities for development within a Group of Companies</li></ul>

SUPPLIERS RECONCILIATION ASSISTANT (3664)

Wolt has been growing rapidly in Greece ever since we entered the market in Athens in January 2019, and we've now expanded into 6 other cities as well. As a company we've always prided ourselves on providing truly outstanding customer service&nbsp;and as the business has grown so has our Support team!&nbsp;As such, we need a Shift Planner (WFM) to take responsibility for shift scheduling and headcount planning processes within the Support team. You’ll need to be comfortable with working with data in complex, high-paced service operations environment. In this role, you’ll get a lot of help and support on the way, but is also expected to be an amazing independent contributor with an exceptional ability to execute every single day.What you'll be doing<ul><li>Create and maintain shift schedules for our delivery workforce using our WFM and BI tools and spreadsheets.</li><li>Monitor and analyze shift performance metrics to identify areas for improvement.</li><li>Collaborate with different teams to ensure staffing levels are optimized.</li><li>Maintain accurate and up-to-date records of shift schedules, time off requests, and other related data. One of your main success criteria will be to constantly improve our staffing predictions against actuals!</li><li>Develop and implement efficient shift planning procedures to enhance workforce productivity.</li><li>Work together with Team Leads, Support Managers &amp; Head of Support to develop strategies and continuously optimize our forecasting, shift scheduling and performance management processes</li><li>Work in close co-operation with Head of Support to continuously balance operational needs, budgeting and employee experience</li><li>Deliver shift schedules and other reports for payroll and finance</li></ul>Our humble expectations<ul><li>Solid previous Contact Center WFM experience</li><li>You are able to think on your feet and multi-tasking is your second nature</li><li>You have lazer-sharp focus on details, but can also take the “helicopter view” to ensure that successful WFM processes fit our broader Support strategy</li><li>You are tech-savvy and seek to learn and teach others in how to use our Customer Support tools</li><li>Excellent organizational and analytical skills.</li><li>Proficient in using workforce management software and tools (SQL knowledge is a plus)</li><li>Fluent in English and Greek</li></ul>Next stepsIf you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!&nbsp; We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!&nbsp;

WFM Specialist

The holder of the position will be contributing to duties of the accounting department and report to the Chief Accountant of the subsidiary Aktor Facility Participation. The AKTOR Group controls the financially healthiest and one of the strongest portfolios of PPP (Public-Private Partnership) and Concession projects in Greece, aiming to diversify its revenue and create value for its shareholders. &nbsp;Duties and responsibilities:&nbsp;<ul><li>Handle daily accounting activities: cash/bank transaction entries, creditors’ invoices postings, fixed assets registrations, GL entries, etc.</li><li>Perform routine calculations to produce reports as requested</li><li>Reconcile transactions and resolve discrepancies</li><li>Participate in the monthly/annual closing process effectively and within deadlines</li><li>Prepare the withholding taxes and VAT statements</li><li>Monitor Contracts/Agreements and prepare submissions to AADE</li><li>Check the MyData platform and take all necessary actions to ensure reconciliation</li><li>Handle the cash register and the invoicing process</li><li>Monitor the Accounts Payable and preparation of payment orders</li><li>Reconcile accruals and provisions</li><li>Communicate with debtors, banks, tax office representatives, chartered accountants</li><li>Assist in any auditing procedure by preparing the data requested and fulfilling secondary procedures</li><li>Occasionally perform duties demanding presence at the local tax offices or banks</li></ul>Job qualifications and requirements:&nbsp;<ul><li>Bachelor’s degree in Accounting or Finance (AEI or TEI)</li><li>Minimum 2 years of relevant work experience</li><li>MSc in Finance will be considered an asset</li><li>Good oral and written communication skills in English</li><li>Highly skilled in Microsoft Office (Word, Excel, Outlook) and “MyData” Platform</li><li>Good knowledge of the Greek Accounting Standards</li><li>Experience in SAP accounting software will be considered an asset</li><li>Entry level understanding of IFRS will be considered a plus</li><li>Attention to detail</li><li>Perform duties in a timely manner</li><li>Willing to continuously expand one’s knowledge</li></ul>&nbsp;The Company offers:&nbsp;<ul><li>A competitive compensation package</li><li>Private medical insurance&nbsp;</li><li>Engaging and challenging tasks within large-scale projects&nbsp;</li><li>Opportunities for continuous learning and professional growth&nbsp;</li><li>A positive and collaborative working environment&nbsp;</li><li>Committed to providing a healthy and safe workplace for all team members.&nbsp;</li></ul>We are working together, committed to creating a diverse and inclusive environment for all!&nbsp;&nbsp;Social Impact footprint:&nbsp;<ul><li>We contribute to Greece's green transition!&nbsp;</li><li>We support Greek suppliers!&nbsp;</li><li>We achieve near-total recycling.</li><li>We recycled the equivalent of 96.7% of Construction, Demolition, and Excavation Waste.&nbsp;</li><li>We operate responsibly!&nbsp;</li></ul>We value your privacy. All personal data provided in your application and CV will be kept completely confidential.&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Join our community and let’s build your future together!

Assistant Accountant

The Key Account Manager drives sustainable growth by strategically managing complex, multi-site key accounts through high-level customer consultation, on-site engagement, and long-term partnership development.The Key Account Manager is responsible for the strategic management and development of assigned key accounts, driving sustainable growth through long-term partnerships and value-based solutions. These accounts are Large &amp; Complex E&amp;I Accounts in the sense that they are part of a larger group of companies and operate in complex processes with multiple departments. The role requires the delivery of professional field sales and high-level customer consultation across assigned customers nationwide within the target industry, with a strong focus on on-site engagement and relationship building. This includes regular coverage of Korinthos, Attica, Voiotia, and Volos for 3–5 days per month, with overnight stays as required to effectively support customer needs and business development.What You'll do<ul><li>Manage and strategically develop defined key accounts in both regular and project business, including products, services and software solutions.</li><li>Providing efficient solutions and technical support on construction or production sites backed by our innovative range of products and services.</li><li>Beyond managing the primary sold-to accounts on the platform, the Key Account Manager is also responsible for identifying, mapping, and developing all associated ship-to customers within the facilities linked to those accounts. This includes building relationships with relevant stakeholders, understanding site-specific needs, and driving tailored solutions and incremental sales across the broader customer network.</li><li>Work across multiple departments within these customers and collaborate internally with colleagues (materials management, logistics, credit, marketing, technical services, customer service) in MO Greece and abroad.</li></ul>What You’ll Bring<ul><li>Bachelor degree in engineering or economics or similar field.</li><li>At least 3 years of experience in sales related to industrial, energy, construction, or similar sector.</li><li>Demonstrated ability to understand complex customer requirements, develop tailored value based solutions, and drive strategic customer engagements.</li><li>Strong organizational skills with a structured, proactive, and independent work style, focused on achieving targets and driving outcomes.</li><li>Very good level of English.</li><li>Willingness to travel regularly within the assigned territory to support field sales and customer consultations.</li><li>Valid driving license.</li><li>Experience with personal computers is required, particularly in utilizing software like Microsoft Outlook, Power Point Presentations, Microsoft Excel</li></ul>What’s In It for You<ul><li>Continuous investment in employee development across functions, geographies, and expert career paths.</li><li>Access to diverse trainings and promotion opportunities tailored to individual strengths.</li><li>Clear success criteria with jointly defined business and development goals.</li><li>Ongoing feedback, reviews, and coaching with team leaders.</li></ul>

Key Account Manager

NTT Data&nbsp;Greece is looking for a&nbsp;Business Analyst&nbsp;in Athens to work with our clients in the&nbsp;European public sector.You will be supporting a high-impact project with the European Commission, to advise and assist both the Commission and EU Member States in ensuring the effective operation, deployment, and continuous improvement. The position places a strong focus on service monitoring, performance reporting, and data-driven business analysis. As the designated subject matter expert for specific applications, you will offer strategic and operational guidance across both business and technical areas, becoming a trusted advisor to stakeholders and playing a critical role in daily operations.Your role:<ul><li>Support the monitoring of IT services for availability, performance, and anomalies.</li><li>Assist with incident detection, classification, and follow-up using ITIL-aligned processes.</li><li>Participate in the preparation of service performance and availability reports.</li><li>Contribute to on-demand data analysis and quality checks of service operations.</li><li>Help monitor KPIs and service levels, identifying trends and improvement opportunities.</li><li>Assist in coordinating testing activities for national and EU-wide customs applications.</li><li>Collaborate with stakeholders from EU Member States and internal teams.</li><li>Document support procedures, incident logs, and test results.</li><li>Participate in meetings and workshops as a supporting consultant.</li><li>Continuously learn and build knowledge in the domain of the client's IT systems.</li></ul>Why NTT DATA?We value a collaborative and supportive environment, celebrating curiosity and engagementWe are committed to supporting the physical, financial and emotional well-being our of employeesCareer development. Training path and access to learning opportunities, yearly performance reviews and a mentorship programWe believe in work-life balance and flexibility. Wear casual clothing, decide your working hours and enjoy our hybrid working modelTalent Friends. Refer a friend and receive a bonus when they joinWe care about youHealth &amp; well-being. Focus on your mental health with access to a platform with certified psychologists &amp; mental health workshops. Take a break with one of our online fitness and well-being sessionsDiversity &amp; inclusion. We are committed to equal employment opportunities regardless of gender, gender expression and identity, sexual orientation, religion, culture, origin, disability, age, or other personal and social characteristics. #WeAreAllUnique #YouMakeUsUniquePlease let us know if you require us to accommodate any accessibility needs during the recruitment process.Benefits at NTT DATA GreeceHealth insurance for the employee and one dependent family member (100% paid by NTT DATA)Meal vouchers of 120€ per month (x12)Corporate mobile phone: subscription &amp; deviceTeleworking equipment allowanceUdemy AccountAccess to Open Up mental health service&nbsp;28 days of paid annual leave consisting of your legal holidays and compensation daysYour profile:<ul><li>Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.</li><li>2–5 years of experience in business analysis or IT service operations, preferably within EU Customs and/or Taxation or related business processes.</li><li>Basic understanding of incident and problem management processes (ITIL familiarity is a plus).</li><li>Exposure to service reporting, performance metrics or dashboards.</li><li>Comfortable with tools like Excel, Word, PowerPoint, Outlook.</li><li>Some knowledge of web technologies such as XML, JSON, or APIs is a plus.</li><li>Strong interest in working in an EU policy or public administration environment.</li><li>Excellent written and spoken English.</li></ul>Nice to have:<ul><li>Familiarity with public sector IT systems.</li><li>Awareness of ITIL concepts or certification (Foundation level is a plus).</li><li>Knowledge of any additional EU language.</li><li>Exposure to automated testing or monitoring tools.</li><li>Experience working in a multicultural or international setting.</li></ul>

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