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The Assistant Housekeeping Manager is responsible for assisting the Housekeeping Manager in the overall operation and management of the housekeeping department. They ensure that the highest level of cleanliness and guest satisfaction is maintained in all areas of the property.Key Responsibilities:<ul><li>Staff Supervision:&nbsp;Assist in recruiting, training, and supervising housekeeping staff. Provide ongoing guidance, support, and performance evaluations.</li><li>Inventory Management:&nbsp;Oversee the inventory of cleaning supplies, linens, and amenities. Place orders for supplies as needed and ensure efficient usage to minimize waste.</li><li>Cleaning Standards:&nbsp;Ensure that all guest rooms, public areas, and back-of-house areas are cleaned and maintained to the established standards. Address any cleanliness or maintenance issues promptly.</li><li>Scheduling:&nbsp;Assist in creating and managing work schedules for the housekeeping staff to ensure adequate coverage while managing labor costs efficiently.</li><li>Quality Control:&nbsp;Conduct regular inspections to verify that cleaning and maintenance tasks are completed correctly and that rooms are ready for guest occupancy.</li><li>Guest Satisfaction:&nbsp;Monitor guest feedback and reviews related to housekeeping services and take appropriate actions to address concerns or complaints promptly.</li><li>Safety and Compliance: Ensure compliance with health and safety regulations, as well as the hotel's housekeeping policies and procedures. Maintain a safe work environment for the housekeeping team.</li><li>Staff Training:&nbsp;Assist in providing training and development opportunities to staff, including safety procedures, cleaning techniques, and customer service skills.</li><li>Communication:&nbsp;Collaborate with other departments, such as maintenance and front desk, to coordinate efforts and address any housekeeping-related issues or guest requests.</li><li>Reports and Documentation:&nbsp;Prepare reports on housekeeping operations, including occupancy rates, supply usage, and maintenance issues. Maintain accurate records and documentation.</li></ul>&nbsp;&nbsp;Qualifications:<ul><li>High school diploma or equivalent; a bachelor's degree in hospitality management or a related field is a plus.</li><li>Prior experience in housekeeping, with at least 2-3 years in a supervisory or managerial role.</li><li>Strong leadership and communication skills.</li><li>Knowledge of housekeeping procedures, cleaning techniques, and safety standards.</li><li>Familiarity with housekeeping software and basic computer skills.</li><li>Attention to detail and a commitment to delivering high-quality service.</li><li>Ability to work under pressure and adapt to a dynamic, fast-paced environment.</li></ul>&nbsp;Additional Information:&nbsp;We offer a competitive compensation package, including salary, benefits, and opportunities for professional growth. We are an equal opportunity employer and are committed to diversity and inclusion in our workforce.If you are passionate about housekeeping join&nbsp;our team and be part of our journey towards excellence!&nbsp;All resumes will be handled with discretion. Only those who possess the above-mentioned requirements will qualify for an interview and be contacted in due time.We respect your privacy by adhering to the European Union General Data Protection Regulation (GDPR).

Assistant Housekeeping Manager

The Quality Assurance Officer supports the implementation, monitoring, and documentation of the resort’s quality systems, ensuring compliance with ISO and HACCP requirements. The role focuses on day-to-day quality checks, reporting, and supporting the Quality Manager in maintaining a culture of continuous improvement.&nbsp;Key Responsibilities:<ul><li>Support the implementation and maintenance of quality assurance systems (ISO 9001, ISO 22000, ISO 14001).</li><li>Perform regular checks and monitoring activities across all departments (e.g., Housekeeping, Kitchen, F&amp;B, Front Office) according to established procedures.</li><li>Record non-conformities and assist in the follow-up of corrective and preventive actions.</li><li>Develop, recommend and monitor corrective and preventive actions</li><li>Assist in verifying the effectiveness of corrective actions.</li><li>Maintain documentation and records related to QA processes, internal audits, and daily inspections.</li><li>Support in investigating customer complaints by gathering data and preparing reports.</li><li>Assist in identifying operational areas requiring improvement and report observations.</li><li>Support training activities by preparing materials, attendance lists, a</li><li>Support on-site audits conducted by external providers</li></ul>&nbsp;Qualifications:<ul><li>Bachelor's degree (National or International university/ AEI or TEI).</li><li>Minimum 1 year of experience in a similar role or a quality-related position (hospitality experience will be considered an asset).</li><li>Excellent command of Greek and English; third language will be an asset.</li><li>Strong communication and teamwork skills.</li><li>High attention to detail, consistency in following procedures, and organizational ability.</li><li>Ability to prioritize tasks, work under pressure with provided resources, manage workload using own initiative and sufficiently cover a multitask position.</li><li>Basic knowledge of ISO standards and HACCP is preferred but not mandatory.</li><li>Proficiency in MS Office (Word, Excel, PowerPoint).</li></ul>&nbsp;Additional Information: We offer a competitive compensation package, including salary, benefits, and opportunities for professional growth. We are an equal opportunity employer and are committed to diversity and inclusion in our workforce.

Quality Assurance Officer

As a Front Office Agent at Miraggio Thermal Spa Resort you play a vital role in providing exceptional guest experiences. You are the first point of contact for our guests and are responsible for creating a warm, welcoming, and efficient environment in the hotel's front office. Your primary goal is to ensure a seamless check-in and check-out process while delivering outstanding guest experience.Key Responsibilities:<ul><li>Guest Check-In and Check-Out:&nbsp;Greet guests with a friendly and professional demeanor. Assist guests with the check-in and check-out process, ensuring accuracy and efficiency. Handle guest inquiries and requests promptly and courteously.</li><li>Reservation Management:&nbsp;Verify and confirm guest reservations accurately.</li><li>Payment Processing:&nbsp;Collect and process payments, issue invoices, and maintain a balanced cash drawer. Ensure all financial transactions are conducted securely and in compliance with hotel policies.</li><li>Information and Assistance:&nbsp;Provide guests with information about hotel facilities, services, local attractions, and dining options. Offer recommendations and assistance to enhance their stay.</li><li>Telephone and Email Communication:&nbsp;Answer phone calls, respond to emails, and transfer calls to appropriate departments. Handle reservations, inquiries, and requests via phone and email.</li><li>Problem Resolution:&nbsp;Address and resolve guest issues and complaints professionally, ensuring guest satisfaction while adhering to hotel policies and procedures.</li><li>Safety and Security:&nbsp;Monitor and maintain the security of the front desk area, ensuring the safety and privacy of guests. Follow hotel security and emergency procedures.</li><li>Administrative Duties:&nbsp;Complete administrative tasks, such as filing, record-keeping, and updating guest information.</li><li>Collaboration:&nbsp;Work closely with other hotel departments, including housekeeping, maintenance, and food and beverage, to ensure seamless guest experiences.</li></ul>&nbsp;Qualifications:<ul><li>Bachelor's degree (National or International university/ AEI or TEI)</li><li>1 year minimum experience on similar position, leadership in hospitality strongly required.</li><li>Excellent knowledge of Greek and English languages. Third language will be considered accordingly.</li><li>Exceptional communication (both verbal and written), negotiation and administrative skills.</li><li>Ability to prioritize tasks, work under pressure with provided resources, manage workload using own initiative and sufficiently cover a multitask position.</li><li>High knowledge of Protel/CRS/PMS revenue management and MS office are considered a must.</li><li>Availability to work in shifts, including evenings, weekends, and holidays.</li></ul>&nbsp;Additional Information:&nbsp;We offer a competitive compensation package, including salary, benefits, and opportunities for professional growth. We are an equal opportunity employer and are committed to diversity and inclusion in our workforce.If you are dedicated to delivering exceptional guest experiences join our team and be part of our journey towards excellence!&nbsp;All resumes will be handled with discretion. Only those who possess the above-mentioned requirements will qualify for an interview and be contacted in due time.We respect your privacy by adhering to the European Union General Data Protection Regulation (GDPR).

Front office Agent

As a Guest Relations Agent at&nbsp;Miraggio Thermal Spa Resort you are the first point of contact for our guests, dedicated to ensuring their comfort and satisfaction. Your role is to create memorable guest experiences by offering personalized assistance and addressing guest inquiries and concerns promptly and professionally.Key Responsibilities:<ul><li>Guest Welcome and Assistance:&nbsp;Warmly welcome guests upon their arrival and assist with the check-in process. Provide information about the hotel's amenities, services, and local attractions.</li><li>Guest Engagement:&nbsp;Establish a positive and lasting relationship with guests, actively listening to their needs and preferences, and delivering personalized services and recommendations to enhance their stay.</li><li>Problem Resolution:&nbsp;Address guest inquiries, concerns, or complaints promptly, finding suitable solutions and escalating issues, when necessary, all while adhering to hotel policies.</li><li>Special Requests:&nbsp;Ensure that special guest requests, such as room preferences, amenities, and services, are met to create exceptional experiences.</li><li>Concierge Services:&nbsp;Offer guidance and information about local dining, entertainment, and transportation options. Make reservations and bookings for guests as required.</li><li>Loyalty Programs:&nbsp;Enroll guests in loyalty programs, explaining the benefits and actively promoting the hotel's services and amenities.</li><li>Communication:&nbsp;Maintain effective communication with other hotel departments, including the front office, housekeeping, maintenance, and dining, to coordinate guest requests and enhance guest experiences.</li><li>Safety and Security:&nbsp;Uphold the hotel's safety and security protocols, ensuring the well-being of guests and staff.</li><li>Feedback Collection:&nbsp;Solicit and collect guest feedback through surveys and direct interactions, conveying comments and concerns to the Guest Relations Manager for analysis and improvement.</li></ul>&nbsp;Qualifications:<ul><li>Bachelor's degree (National or International university/ AEI or TEI)</li><li>1 year minimum experience on similar position , leadership in hospitality strongly required</li><li>Excellent knowledge of Greek and English languages. Third language will be considered accordingly</li><li>Exceptional communication (both verbal and written), negotiation and administrative skills</li><li>Ability to prioritize tasks, work under pressure with provided resources, manage workload using own initiative and sufficiently cover a multi task position</li><li>High knowledge of Protel/CRS/PMS revenue management and MS office are considered a must</li><li>Availability to work in shifts, including evenings, weekends, and holidays</li></ul>&nbsp;Additional Information:&nbsp;We offer a competitive compensation package, including salary, benefits, and opportunities for professional growth. We are an equal opportunity employer and are committed to diversity and inclusion in our workforce.If you are dedicated to delivering exceptional guest experiences join our team and be part of our journey towards excellence!&nbsp;All resumes will be handled with discretion. Only those who possess the above-mentioned requirements will qualify for an interview and be contacted in due time.We respect your privacy by adhering to the European Union General Data Protection Regulation (GDPR).

Guest Relations Agent

To do the End of Day, close and back up the computer network data. Balance all the Revenue/Income Accounts and audit for accuracy of the Opera Front Office, Micros point of sales, call accounting and/or other Income generating computer systems. To print out daily Manager’s Report and distributes or sends it by local e-mail only to the authorized recipients.&nbsp;Key Duties and Responsibilities<ul><li>Maintain high visibility in public areas during peak times;</li><li>Collect guest preferences during guest’s stay, communicate to appropriate departments and act accordingly;</li><li>Emphasize guest satisfaction during all departmental meetings and focuses on continuous improvement;</li><li>Participate, as needed, in the investigation of employee and guest accidents;</li><li>Record guest issues in the guest response tracking system;</li><li>Support handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others;</li><li>Making sure all guests’ complaints are followed up and discussed during the daily meeting within the Team;</li><li>Interact with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction;</li><li>Always seek opportunities to improve client service;</li><li>Always demonstrate effective and appropriate interaction with clients whilst maintaining a professional approach and image.</li><li>Understanding employee positions well enough to perform duties in employees' absence;</li><li>Empower employees to provide excellent customer service;</li><li>To assist with any other duties as required by the line manager or another member of the management team.</li><li>Ensure compliance with all policies, standards and procedures;</li><li>Cooperation with other hotel departments to make sure the work is planned and organized efficiently;</li><li>Maintain a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property;</li><li>Participate in the discussion of the work that affects Front Office, discuss the ways of service improvement;</li><li>Attending internal hotel meetings, presenting Front Office department;</li><li>Provide necessary reports to Finance department when needed;</li><li>Cooperate with 3rd party companies in terms of arrangements for guests and improving of level of service provided;</li><li>Credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval from the FOH Manager or Director of Rooms;</li><li>Cover night Front Office shifts when required;</li><li>Perform Front Desk/Guest Relations/Guest Services/Butler duties in high demand times;</li><li>To be in charge of Front Office in absence of Front of House Managers</li><li>Understand and implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.;</li><li>Understand and comply with security, health and safety policies and procedures of the hotel.</li></ul>&nbsp;Skills, Education or Certification<ul><li>Minimum two years working in a luxury, 5-star hotel as a Front Office/Assistant Front Office Manager</li><li>Excellent knowledge of Opera and Ms Office</li><li>Excellent knowledge of night closing procedures</li><li>Must be fluent in verbal and written English.</li><li>Must be proficient in hospitality revenue management, guest services and team development</li><li>Previous work in customer service and FoH experience preferred.</li><li>Excellent written and verbal communication skills required.</li><li>Strong leadership skills and interpersonal communication skills.</li><li>Excellent listening and comprehension skills required.</li></ul>&nbsp;Skills, Experience &amp; Educational Requirements<ul><li>Hospitality Management Degree</li><li>Excellent knowledge of Enhlish</li><li>Knowledge in OPERA/MICROS</li><li>Advance Knowledge in Microsoft Excel</li><li>Minimum one year experience in a luxury resort/hotel &nbsp;</li></ul>What We Offer:&nbsp;<ul><li>A dynamic and collaborative work environment in a world-class luxury resort.</li><li>Career growth opportunities within One&amp;Only Resorts.</li><li>Continuous training and professional development.</li><li>Competitive salary and benefits package.</li><li>Private health insurance.</li><li>Exclusive discounts at partner businesses.</li></ul>

Night Auditor | One&Only Aesthesis, Athens (19066)

As a Bell at Miraggio Thermal Spa Resort you are responsible for creating a warm and memorable first impression for our guests. Your primary role is to provide efficient and attentive guest services, including greeting and assisting with luggage, valet parking, and providing information about the hotel. Your commitment to exceptional service contributes to our guests' overall experience.Key Responsibilities:<ul><li>Guest Welcome and Assistance:&nbsp;Welcome guests upon arrival, open doors, and assist with luggage and personal belongings. Provide information about the hotel's services.</li><li>Luggage Handling:&nbsp;Safely transport guests' luggage to their rooms and ensure it is placed securely in their assigned accommodations. Retrieve luggage upon check-out and assist with transportation to the lobby or vehicles.</li><li>Valet Parking:&nbsp;Assist guests with valet parking services, ensuring their vehicles are securely parked, retrieved promptly, and kept in excellent condition. Handle keys and parking tickets responsibly.</li><li>Concierge Services:&nbsp;Offer recommendations, directions, and information if asked by our guests.</li><li>Safety and Security:&nbsp;Maintain a secure and well-organized luggage room and lobby and entrance area. Report any security or safety concerns to hotel management.</li><li>Communication:&nbsp;Effectively communicate with guests and fellow team members to ensure smooth coordination and provide the highest level of service.</li><li>Teamwork:&nbsp;Collaborate with other hotel departments, such as the front desk, housekeeping, and maintenance, to ensure guest needs are met promptly and effectively.</li><li>Special Requests:&nbsp;Handle special guest requests, or addressing specific needs, with a focus on exceeding guest expectations.</li></ul>&nbsp;Qualifications:<ul><li>High school diploma or equivalent. Additional education in hospitality is a plus.</li><li>Excellent knowledge of Greek and English languages. Third language will be considered accordingly.</li><li>Previous experience as bell or similar guest services role is preferred.</li><li>Exceptional guest service skills and a friendly, professional demeanor.</li><li>Strong physical fitness, including the ability to lift and transport luggage and stand for extended periods.</li><li>Excellent communication and interpersonal skills.</li><li>Availability to work in shifts, including evenings, weekends, and holidays.</li></ul>&nbsp;Additional Information:&nbsp;We offer a competitive compensation package, including salary, benefits, and opportunities for professional growth. We are an equal opportunity employer and are committed to diversity and inclusion in our workforce.If you are dedicated to delivering exceptional guest experiences join our team and be part of our journey towards excellence!&nbsp;All resumes will be handled with discretion. Only those who possess the above-mentioned requirements will qualify for an interview and be contacted in due time.We respect your privacy by adhering to the European Union General Data Protection Regulation (GDPR).

Job Ads Data Manager Greece, Tourism / Hotels

assistant housekeeping manager

Miraggio Thermal Spa Resort

quality assurance officer

Miraggio Thermal Spa Resort

front office agent

Miraggio Thermal Spa Resort

guest relations agent

Miraggio Thermal Spa Resort

night auditor | one&only aesthesis, athens (19066)

One&Only Resorts

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Miraggio Thermal Spa Resort

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