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We at&nbsp;Nova, a very young and dynamic team, the 2nd largest telecom provider in Greece, looking for a dynamic Contact Center Systems Engineer to be part of our&nbsp;Call Center Systems&nbsp;team.&nbsp;You have a challenging mission for:&nbsp;ensuring smooth operation, optimization, and high availability of ACD, IVR, dialer, and VoIP systems. You will handle advanced troubleshooting, implement upgrades, support security and capacity planning, and drive continuous improvements in call center technologies.What&nbsp;you will&nbsp;do:<ul><li>Manage and maintain call center systems (ACD, IVR, dialers, VoIP).</li><li>Perform system upgrades, patches, and configuration changes.</li><li>Monitor system performance and ensure high availability.</li><li>Provide second-level and third-level support for system-related issues.</li><li>Diagnose and resolve complex telephony and application problems.</li><li>Collaborate with vendors and internal teams for escalated issues.</li><li>Configure call routing, IVR menus, and agent profiles.</li><li>Optimize workflows and implement new technologies to improve efficiency.</li><li>Prepare technical documentation for internal use.</li><li>Generate performance reports and assist in capacity planning.</li><li>Help ensure compliance with data protection and security standards.</li><li>Support implementation of access controls.</li><li>Assist in planning and deploying new call center technologies.</li><li>Participate in testing and quality assurance for new implementations.</li><li>Stay updated on emerging call center technologies.</li><li>Suggest improvements to enhance system reliability and efficiency.</li></ul>It would be great if you have:<ul><li>A University Degree in relevant field</li><li>3+ years of experience in a similar role</li><li>Previous experience in the telecommunications sector is appreciated</li><li>Basic Knowledge of Contact Center Platforms - Familiarity with tools like Genesys, Avaya, or Cisco (basic navigation and configuration).</li><li>Understanding of Telephony Concepts</li><li>Basic knowledge of VoIP principles, call routing, and queue management.</li><li>Basic knowledge of ASR and NLU technology</li><li>Reporting Basics - Generating standard performance reports (AHT, call volumes) using built-in tools.</li><li>Troubleshooting Fundamentals - Ability to identify and escalate system issues.</li><li>Streamlining workflows for efficiency and cost-effectiveness.</li><li>Ensuring adherence to regulatory standards and internal policies.</li><li>Good communication Skills, clear interaction with team members and vendors.</li><li>Ability to follow troubleshooting guides and escalate effectively.</li><li>Having the capacity to understand the impact of systems on customer experience.</li><li>Willingness to learn new systems and processes quickly.</li></ul>What will you get:<ul><li>Wellness programs to keep yourself fit.</li><li>Mobile voice and data to talk.</li><li>Discounts on&nbsp;Nova Fixed / Mobile / TV&nbsp;for you, friends, family.</li><li>Flexy work from home to balance your life.</li><li>Private Insurance program to check up on your health.</li></ul>

Contact Center Systems Engineer

We are now looking for another team mate to join us in Athens as Area Sales Manager – South Greece.Can you say ‘yes’?Do you treat your colleagues with respect?Do you always have the customer in mind?Do you act with future generations in mind?Do you like to seek out opportunities to grow and develop?Do you have a proven track record of delivering results?What you’ll be doing:<ul><li>Strategic Sales Execution:&nbsp;Drive the implementation of regional sales strategies to consistently surpass budget targets, while maintaining analytical reporting standards on a daily, weekly, and monthly cadence.</li><li>Commercial Excellence &amp; Compliance:&nbsp;Enforce high standards of commercial discipline across the partner network, ensuring full alignment with corporate policies and executing quarterly financial reconciliations.</li><li>Market Expansion &amp; Network Optimization:&nbsp;Strategically broaden Knauf’s geographical footprint by identifying and onboarding high-potential channel partners while maximizing the product range and market penetration of existing accounts.</li><li>Stakeholder Management:&nbsp;Cultivate strong partnerships with major contractors and technical firms to funnel high-value project leads and champion the contractor loyalty ecosystem.</li><li>Client Advocacy &amp; Resolution:&nbsp;Act as a dedicated point of contact for complex customer challenges, leveraging internal technical resources to provide swift, high-quality solutions and maintain brand integrity.</li><li>Demand Generation Leadership:&nbsp;Orchestrate targeted market activities and technical seminars to stimulate demand and position Knauf systems as the preferred choice for modern construction.</li><li>Market Intelligence:&nbsp;Monitor the competitive landscape, emerging architectural trends, and evolving&nbsp;Government regulations&nbsp;to proactively adapt regional tactics</li></ul> What skills and qualifications are need:<ul><li>Technical Education:&nbsp;A University Degree in&nbsp;Civil Engineering, Mechanical Engineering or similar</li><li>Proven Sales Experience:&nbsp;At least&nbsp;5+ years of experience&nbsp;in technical sales or project management within the building materials or construction industry, preferably within multinational environments.</li><li>Government &amp; Large-Scale Projects:&nbsp;Experience in navigating&nbsp;Government project tenders&nbsp;and large-scale public infrastructure works.</li><li>Analytical Strategic Thinking:&nbsp;Advanced ability to analyze market trends and interpret sales data to drive long-term regional growth.</li><li>Stakeholder Management:&nbsp;A track record of engaging with key influencers—including architects, technical offices, and contractors—to generate project leads and build loyalty.</li><li>Language &amp; Digital Proficiency:&nbsp;Excellent command of English and proficiency in digital tools (CRM, MS Office)</li><li>Management Excellence:&nbsp;While a Tier-2 Management degree is a plus, we prioritize your ability to lead, mentor, and foster a collaborative environment in line with our values We’ll provide:&nbsp;• Competitive salary• Private health insurance• Opportunity to work in a Great Place To Work® - Certified™ and&nbsp;grow in a multinational environment</li></ul>

Area Sales Manager – South Greece

We are now looking for another team mate to join us in Athens as Digital Sales Expert.Can you say ‘yes’?Do you treat your colleagues with respect?Do you always have the customer in mind?Do you act with future generations in mind?Do you like to seek out opportunities to grow and develop?Do you have a proven track record of delivering results?What you’ll be doing:• Support and implementation of a commercial excellence toolbox by example for: Customer Insight Management, Market Sizing Models, Customer Journey Development.• Establishment and further development of Commercial Excellence Methodologies to sustainably increase the performance of Marketing and CRM software (Salesforce).• Partner with regional change owners and market teams to align on adoption strategies, goals, best practices and targets, and continuously track the success of our digital solutions.• Monitor and analyze key performance indicators (KPIs), including conversion rates, customer acquisition cost (CAC), and pipeline growth, to inform decision-making and optimize performance.• Plan and Rollout new commercial and digital to local markets to foster adoption.What skills we expect you to have:• Hold a Bachelor’s or Master’s degree in Business Administration, Marketing and experience in Digital roles is a plus.• Strong analytical skills with the competence to conduct data-driven analysis and measure success• 3-5 years of experience in as program/project manager, ability to operate in cross-functional teams• Solid project and program management capabilities, able to manage multiple priorities in a fast-paced environment• A strategic and creative thinker who partners with markets to develop impactful, localized adoption measures, while having a proactive and solution-oriented mindset with a passion for driving change and transformation• Result driven – confident, thrives on hard work and consistent challenge• Fluent in EnglishWe’ll provide:&nbsp;• Competitive salary• Private health insurance• Opportunity to grow in a multinational environment

Digital Sales Expert

We are looking for a professional to manage EDI (Electronic Data Interchange) projects in implementing electronic document exchange solutions. You will work closely with customers to guide them through the technical setup, testing, and rollout while ensuring projects are delivered on time.Your Contribution to the Team<ul><li>Oversee the end-to-end delivery of EDI projects, ensuring timelines and quality standards are met.</li><li>Act as a point of contact for clients, supporting them in understanding EDI standards (XML, JSON) and guiding them through implementation.</li><li>Collaborate with technical teams and ERP partners to enable seamless system integrations.</li><li>Ensure project activities follow structured methodologies and internal processes.</li><li>Proactively identify potential risks and resolve issues in a timely manner.</li><li>Analyze, maintain, and optimize data flows using SQL and database tools.</li></ul>Your Qualifications &amp; Competencies<ul><li>Bachelor’s degree in Computer Science, Economics, Statistics, Mathematics, or a related discipline.</li><li>Familiarity with commercial and accounting documents (invoices, credit notes, delivery notes, etc.) is considered a plus.</li><li>Familiarity with business workflows such as invoicing, order processing, and logistics, as well as ERP systems.</li><li>Hands-on experience with SQL and database querying.</li><li>Strong communication, problem-solving, and organizational skills.</li><li>Previous experience in customer-facing roles or project coordination will be considered an advantage.</li><li>Comfortable using English in both written and verbal communication, as required for certain international projects.</li></ul>Your BenefitsWe are growing our team with the vision of having top performers who contribute directly to the growth of the company. As a result, we offer:💰Competitive remuneration package❤️Private health insurance plan🏠Hybrid working model💯Opportunity to work alongside people who are always eager to mentor🚍Transportation with company’s bus from central stations📖 Funded training &amp; development opportunities🥪Catering food services

Technical Implementation Consultant

Your skills<ul><li>Demonstrated experience in driving HR initiatives and projects within an international business setting.</li><li>Exceptional communication and networking skills, coupled with a strategic mindset and analytical approach.</li><li>High level of business acumen and assertiveness paired with a focus on strategic thinking and execution.</li><li>Previous relative work experience in HR, Project Management, Consulting, or equivalent.</li><li>Fluent in English (C1 level).</li></ul>Your tasks<ul><li>Proactively drive the identification, development and execution of HR Roadmap topics, programs and initiatives for all relevant organizational units within the defined area of responsibility focusing on involvement and alignment across all HR functions (incl. ideation, alignment, implementation and follow-up).</li><li>Ensure the proactive and structured processing of ad-hoc issues as well as strategic topics (e.g. retention, succession planning, skill development, capacity planning) and global HR standard processes.</li><li>Lead the preparation and presentation of data, KPIs, reports and documents to support alignment between and/or decision making by HR and business leaders.</li><li>Analyze data and statistics for trends and patterns and drive the creation, implementation and evaluation of resulting action plans (e.g. motivation, turnover and compliance with employment laws and regulations).</li><li>Drive the identification, conception and implementation of key performance metrics</li></ul>Be part of usHemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.Your benefits<ul><li>Unlimited employment contract</li><li>Onboarding program</li><li>Buddy program</li><li>Mobile working</li><li>Health/ Medical insurance</li><li>Cafeteria</li><li>Company events</li><li>Shuttle Bus</li><li>Gym Facilities</li></ul>

Global HR Business Parter

Our Global Governance, Risk, and Compliance team provides comprehensive blueprints for cybersecurity excellence by embedding governance, risk management, and compliance into every layer. The team is responsible for ensuring risk-based decision-making is used and that security, privacy, and regulatory compliance is integrated seamlessly with Pfizer’s organization.&nbsp;We are seeking an experienced Senior Manager, Business Resilience to lead and strengthen the organization’s global resilience strategy and capabilities. This role will oversee and enhance programs that ensure continuity of operations, and provide strategic leadership in identifying, assessing, and mitigating risks that could impact business operations. The Senior Manager, Business Resilience partners closely across business units, drives governance and preparedness initiatives, and leverages established resilience and risk management frameworks to safeguard the organization’s operational stability, agility, and reputation.&nbsp;ROLE RESPONSIBILITIES<ul><li>Design, implement, and continuously enhance the enterprise business resilience framework and governance processes.</li><li>Integrate business resilience practices into enterprise risk management and corporate governance, ensuring alignment across security, operations, and compliance functions.</li><li>Lead a high‑performing team that drives an enterprise‑wide culture of preparedness and operational continuity.</li><li>Partner with key stakeholders to align resilience, continuity, and incident readiness practices across the organization.</li><li>Cultivate a culture of accountability and risk awareness across all business units, reinforcing proactive planning, and effective response to disruptive events.</li><li>Provide strategic oversight into business resilience activities.</li><li>Lead, mentor, and develop a geographically distributed team of resilience and risk professionals.</li><li>Evaluate, implement, and manage technology platforms supporting business resilience, continuity management, and incident coordination, ensuring data accuracy and strong integration with risk systems.</li><li>Define and track key performance and risk indicators (KPIs/KRIs) to monitor organizational resilience posture and deliver actionable reporting and insights to senior leadership.</li></ul>&nbsp;&nbsp;BASIC QUALIFICATIONS<ul><li>Bachelor’s degree required in cybersecurity, information systems, risk management, or related discipline preferred.</li><li>7+ years of experience in information security, risk, compliance, information protection, or related disciplines</li><li>Demonstrated success leading complex, cross‑functional security or compliance programs involving multiple stakeholder groups and competing priorities.</li><li>Strong strategic thinking and problem‑solving capabilities, with the ability to translate risk insights into actionable recommendations.</li><li>Exceptional organizational skills and a proven ability to prioritize risks and initiatives.</li><li>Excellent communication and interpersonal skills, with the ability to influence, build consensus, and collaborate effectively at all organizational levels.</li></ul>&nbsp;PREFERRED QUALIFICATIONS<ul><li>Background in highly regulated industries with strong familiarity with regulatory expectations related to third‑party oversight (e.g., pharma, healthcare, financial services).</li><li>Relevant certifications such as CISSP, CISM, CRISC, CISA, PMP, or other governance/risk credentials.</li><li>Experience integrating resilience with cyber incident response and disaster recovery programs.</li><li>Familiarity with resilience standards and best practices (e.g., ISO 22301 concepts, NIST, or operational resilience frameworks).</li><li>Experience with GRC/workflow tooling (e.g., ServiceNow GRC, Archer) or continuity tools (e.g., Fusion, Castellan, Archer BCM).</li></ul>

Senior Manager, Cyber Resilience 4956350

At Betsson Group, we strive to deliver the best customer experience in the industry. We are one of the market leaders in iGaming, offering online gaming products in a number of markets, both through our own gaming sites as well as several partner brands.&nbsp;The WowOur Product Development organisation spans across 5 locations, with the most creative teams in the industry! If you are passionate about the latest technologies and can handle mission-critical responsibilities, then this is the role for you!We are operating in a very competitive market therefore we MUST use latest technologies. Our aim is to create the best performance, functionality, and user experience in the iGaming industry!You will be part of a passionate team, which is building an industry leading, scalable, multi-brand platform to support 40+ online brands! Our brands are used by hundreds of thousands of users and growing.&nbsp;What’s in it for you?Player Account Management (PAM) Area covers everything related to the management of the player accounts, such as:<ul><li>Account creation, verification, updates, and closure</li><li>Account authentication, controls, and security</li><li>User session management</li><li>Responsible Gaming&nbsp;</li></ul>&nbsp;A taster of what you will be involved with:&nbsp;<ul><li>Incident &amp; Problem Management: Investigate system incidents, drive Root Cause Analysis (RCAs), and execute long-term remedial fixes. Proactively reduce the number of incidents caused by system changes.</li><li>Observability &amp; Metrics: Define and enforce Service Level Agreements (SLAs), Service Level Objectives (SLOs), and success metrics for new initiatives. Build and maintain comprehensive dashboards to achieve observability excellence.</li><li>Performance &amp; Capacity: Identify and help resolve performance bottlenecks. Optimize infrastructure and code to maintain fast service, and conduct capacity planning to forecast future hardware or cloud resource requirements.</li><li>Availability &amp; Change Management: Guarantee the Platform components remain highly reachable and functional for users. Oversee deployments to ensure new code does not disrupt the existing system.</li></ul>&nbsp;What we are looking for<ul><li>Observability &amp; Monitoring: Deep experience building dashboards and tracking SLAs/SLOs using tools like Prometheus, Grafana, Coralogix, Splunk, or Loki.</li><li>Programming &amp; Automation: Proficiency in scripting and coding to automate manual tasks (eliminate “toil”) and build reliability tools. Strong skills in .NET, Python, Powershell or Bash are highly preferred.</li><li>Infrastructure as Code (IaC) &amp; Cloud: Experience provisioning and managing infrastructure using Terraform or Ansible, along with a solid understanding of cloud platforms (AWS, GCP, or Azure).</li><li>Containerization &amp; Orchestration: Hands-on experience scaling and managing distributed systems using Kubernetes (K8s) and Docker.</li><li>CI/CD &amp; Change Management: Familiarity with deployment pipelines (GitLab CI, GitHub Actions, Team City, Octopus) to ensure safe, automated rollouts that don’t cause incidents.</li><li>Core Competencies: Strong analytical skills for Root Cause Analysis (RCA), a calm approach to incident response, and the ability to lead blameless post-mortems.</li><li>AWS Cloud infrastructure, CDNs, and other various systems running in multiple data centres and environments</li><li>Cloud Application Load Balancer, preferably with experience on AWS ALB</li><li>Cloud DNS support such as AWS Route 53, GCP Cloud DNS, or Azure DNS</li><li>Experience with Microsoft SQL databases, PostgreSQL, and Couchbase is considered an asset.&nbsp;</li></ul>

Player Management – Site Reliability Engineer

We are seeking a Logistics Lead to drive operational excellence in our Quick Commerce logistics network. In this strategic role, you will take ownership of designing efficient delivery processes, establishing and implementing Standard Operating Procedures (SOPs), and optimizing our operations to meet the demands of fast-paced commerce. You'll work across functional teams to ensure seamless coordination and continuous improvement, focusing on process optimization rather than personnel management. This is an opportunity to shape how we deliver speed and reliability to our customers while building scalable, efficient logistics systems.What you 'll do:Product-Based Delivery Optimization<ul><li>Analyze differences in handling and delivery requirements across product categories (e.g., perishables, fragile items, bulky goods, high-value items)</li><li>Define differentiated logistics approaches per category</li><li>Design tailored delivery workflows where required</li></ul> Process Design &amp; Standardization<ul><li>Build and document SOPs for packaging standards, handover protocols, special handling requirements, exception management</li><li>Ensure consistent execution across areas and hubs</li></ul> Performance &amp; Quality Improvement<ul><li>Monitor logistics KPIs by product category: Delivery time variance, Damage rate, Complaint rate, Return rate</li><li>Identify root causes and implement corrective actions</li></ul> Cross-Functional Alignment<ul><li>Work closely with Commercial (new product launches), Procurement (supplier packaging standards), Warehouse/Dark Store operations, Area/Fleet Managers (for operational rollout)</li><li>Ensure logistics readiness before category expansion</li></ul> Continuous Improvement<ul><li>Identify inefficiencies linked to product mix changes</li><li>Pilot new delivery models where required</li><li>Optimize cost-to-serve per product segment</li></ul> What you need to be successful <ul><li>Bachelor's degree in business administration, engineering, logistics or a similar quantitative discipline.</li><li>A minimum of 4 years of proven experience working within a fast paced environment, ideally within product/e-commerce operations, logistics or a similar systems focused role.</li><li>Advanced knowledge of Google Sheets or Excel for complex data manipulation and ad hoc analyses.</li><li>Comfortable with data visualisation tools (Looker Studio, Power BI, Tableau). Comfortable in learning and mastering new, complex software and internal tools. GIS knowledge is desirable.</li><li>Proficient communication skills in Greek and English (verbal and written), with the ability to explain technical concepts to non-technical audiences.</li><li>5+ years in operations, supply chain, or quick commerce</li><li>Strong process design and analytical skills</li><li>Experience in multi-category or complex fulfillment environments</li><li>Structured thinker with execution discipline</li><li>Strong cross-functional influence (without direct authority)</li><li>Data–driven decision making</li></ul> Who we are efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. What's in it for you <ul><li>We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in! 💰</li><li>We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!</li><li>We take care of you with Private Medical &amp; Life Insurance from day #1 to keep you healthy and safe! 🍎</li><li>We prioritize your mental health 🧠 and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.</li><li>We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!</li><li>Are you a cappuccino lover ☕? Do you desperately want a cookie? Our inhouse cafeteria got you covered!</li><li>If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped!</li><li>We are passionate about exploring, growing &amp; learning and our Global Mobility plan is created to help our people find their purpose around the world! 🌎</li><li>Saving for the future? We’ve got your back! Our Pension Plan helps you invest in tomorrow while you enjoy today! 💼</li></ul>

Logistics Lead - Quick Commerce

The System Administrator Lead will support and manage core systems, networks, and cloud services while helping improve reliability, security, and scalability. This role is a perfect match for someone with solid hands-on experience who is ready to take more ownership of systems and projects. The position will report to the ICT Supervisor. #YourRole in more detail&nbsp; ✅Administer and support Windows servers and enterprise applications.✅Manage identity, access, and security controls (Active Directory, Azure AD, SSO, MFA).✅Monitor and maintain network components, including switches, firewalls, and VPNs.✅Support virtualization environments (Hyper-V) and assist in capacity planning.✅Maintain backups, patching schedules, and system security practices.✅Troubleshoot and escalate when needed.✅Assist with cloud service management (Azure, O365).✅Document configurations and contribute to process improvements.✅Provide Tier 2/3 support and mentor junior team members when appropriate. What will you bring: ✅3–5 years of experience in system administration or a related IT role.✅Experience with Windows server administration.✅Solid working knowledge of networking concepts (DNS, DHCP, TCP/IP, VPN).✅Hands-on experience with virtualization environments.✅Familiarity with cloud platforms and identity management.✅Strong troubleshooting and diagnostic skills.✅Ability to independently manage tasks and small projects.The following will be highly appreciated:✅Relevant certifications (Microsoft, Cisco, etc.).✅Experience with scripting (PowerShell).✅Exposure to monitoring systems and configuration automation tools.✅Knowledge of IT security principles and best practices.&nbsp;Saracakis Group of Companies BenefitsOn top of the challenging work environment, we are offering:&nbsp;💸Competitive salary package and bonus scheme&nbsp;👩‍⚕️ Health and life insurance for you and your family&nbsp;🏝️ Flexible working model (hybrid model) and home equipment benefits&nbsp;🏢 Modern facilities, onsite occupational doctor, and indoor parking&nbsp;💻 Cutting-edge IT equipment, mobile, and data plan&nbsp;📚 We want you to grow with us! We provide you access to our online training platform, where you can study topics for your personal and professional growth!&nbsp;⭐ Clear career paths and a developmental 360° feedback framework&nbsp;💰 Employee or Group product and services referral bonuses&nbsp;🎉 Financially supporting employees’ post-graduation studies, marriages, and newborns&nbsp;🛒 Discounts on our organization’s products and services&nbsp;🏃‍♀️ A variety of company activities and family perks&nbsp;&nbsp;

Systems Administration Lead

The Youth &amp; Ethnic Segments Manager is a senior leadership role responsible for owning Vodafone’s Youth and Ethnic segments as key growth drivers of the business. The role has full P&amp;L ownership and end-to-end responsibility for the Prepay business (including CU and international segments), as well as go-to-market ownership for postpay, fixed, and TV propositions targeting the youth segment. This position combines segment strategy, commercial ownership, and brand leadership, ensuring strong growth, engagement, and monetization across high-value customer segments.Key Accountabilities• &nbsp; &nbsp;Define and lead the Youth &amp; Ethnic segments strategy, strengthening Vodafone’s positioning with younger and international audiences. • &nbsp; &nbsp;Own and deliver the full Prepay P&amp;L (CU, TAZA and related propositions), driving revenue growth, base expansion and ARPU uplift through optimized pricing and commercial policies. • &nbsp; &nbsp;Lead end-to-end go-to-market for Prepay propositions and drive GTM for youth-focused postpay, fixed and TV products, ensuring consistent execution across all channels. • &nbsp; &nbsp;In partnership with the Vodafone Brand Team, shape brand positioning and communications for youth propositions, driving engagement via campaigns, partnerships and digital channels. • &nbsp; &nbsp;Drive acquisition, engagement, retention and lifecycle performance (recharges and usage), working cross-functionally with Base Growth, Digital, Retail, Finance and Product to improve customer value and profitability.Who you are• &nbsp; &nbsp;8–12+ years of experience in commercial, marketing, or segment management roles • &nbsp; &nbsp;Proven experience managing P&amp;L and delivering growth in competitive markets, with a track record of revenue, base and ARPU uplift. • &nbsp; &nbsp;Strong understanding of prepaid business dynamics and youth segments, including pricing, promotions and lifecycle management levers. • &nbsp; &nbsp;Experience in brand management and customer engagement strategies, building relevance through campaigns, partnerships and digital channels. • &nbsp; &nbsp;Highly analytical and data-driven, with strong leadership and stakeholder management skills and the ability to balance strategy with hands-on execution.Not a perfect fit?Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.What's in it for you<ul><li>Award-winning work environment -certified #1 Top Employer in Greece&nbsp;</li><li>Competitive pay, bonus &amp; remuneration package&nbsp;</li><li>Private Health &amp; Medical Insurance &nbsp;</li><li>Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad&nbsp;</li><li>Unlimited connectivity with our mobile, landline and Vodafone TV services – Experience first what our customers love&nbsp;</li><li>Unlimited access to learning resources and trainings&nbsp;</li><li>Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service &nbsp;</li><li>Remote work equipment to help you create a comfortable, ergonomic workspace at home &nbsp;</li><li>Spirit of Vodafone days: dedicated time to pause, develop new skills and connect with our teams, values and services&nbsp;</li><li>Extra days off: Vodafone Day, Family Day, Volunteering Day &nbsp;</li><li>Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking&nbsp;</li><li>Special employee offers and discounts&nbsp;</li></ul>

Youth & Ethnic Segments Manager

We are looking for a&nbsp;Software Support Consultant&nbsp;to join our high caliber team.Your Contribution to the Success of the Team<ul><li>Handle incoming requests from customers via email and CRM systems.</li><li>Assist customers with general business support related to invoicing, shipping documents, and order processing.</li><li>Support tasks related to data entry, document management, and system updates.</li><li>Ensure proper handling of commercial documents, including invoices, delivery notes, and credit/debit notes.</li><li>Collaborate with colleagues to resolve customer inquiries efficiently.</li><li>Identify potential improvements in business processes and communicate suggestions to the team.</li></ul>Your Qualifications &amp; Competencies<ul><li>Bachelor’s degree or diploma in Accounting, Business Administration, or a related field.</li><li>2–3 years of professional experience in an accounting department or in a commercial/retail company.</li><li>Familiarity with invoicing, shipping documents, and basic business operations.</li><li>Basic knowledge or exposure to myDATA platform is considered a plus.</li><li>Strong organizational skills and ability to manage multiple requests simultaneously.</li><li>Excellent communication skills with a customer-oriented mindset.</li><li>Attention to detail and willingness to learn new tools and processes.</li></ul>Your BenefitsWe are growing our team with the vision of having top performers who contribute directly to the growth of the company. As a result, we offer:💰Competitive remuneration package❤️Private health insurance plan🏠Hybrid working model💯Opportunity to work alongside people who are always eager to mentor🚍Transportation with company’s bus from central stations📖 Funded training &amp; development opportunities🥪Catering food services

Software Support Consultant

As a&nbsp;Risk Specialist, you will contribute to the design and implementation of the Risk Management Framework, supporting the identification, monitoring, and reporting of risks. Your role will support the protection of stakeholders’ interests and the sustainability of the Company’s available capital, through sound risk assessment, regulatory compliance, and forward-looking analysis.&nbsp;&nbsp;What you will be doing&nbsp;<ul><li>Perform calculations of regulatory capital requirements, including Solvency Capital Requirements</li><li>Prepare and support regulatory reporting, including Quantitative Reporting Templates (QRTs) and the Solvency and Financial Condition Report, as well as reporting to other stakeholders</li><li>Conduct Own Risk and Solvency Assessment (ORSA), performing both qualitative and quantitative assessments of the Company’s risk profile</li><li>Support business planning activities by performing forward-looking assessments of capital requirements</li><li>Contribute to the definition of Risk Appetite and Risk Tolerance and support the setting and monitoring of relevant limits</li><li>Define and monitor Key Risk Indicators (KRIs) to track risk exposure</li><li>Perform stress testing across various risk categories</li><li>Support New Product Development activities, participating in profit testing processes and the definition of underwriting strategy</li><li>Act as a liaison between the Risk Function, the Actuarial Function, and the Finance Division, supporting the understanding of Technical Provisions, performing data quality controls, and contributing to actuarial figures included in the financial statements under International Financial Reporting Standards (IFRS 17 and IFRS 9)</li><li>Support the implementation of risk management policies and appropriate methodologies for managing risks</li><li>Lead projects related to risk management topics within the scope of the role</li></ul>&nbsp;&nbsp;What you need to have&nbsp;<ul><li>A Bachelor’s degree in Risk, Actuarial Science, Finance, Accounting, Economics, Mathematics, Business Administration, or a related discipline</li><li>A Master’s degree or professional qualification in Risk, Actuarial Science, or Finance (strongly desired)</li><li>At least three (3) years of professional experience in Risk, Actuarial, or Finance roles, preferably within the insurance sector, or alternatively in banking or asset management</li><li>Excellent knowledge of Microsoft Office applications, primarily Excel</li><li>Strong analytical and problem-solving skills, supporting sound risk assessment and reporting</li><li>Ability to manage multiple priorities and perform effectively under tight deadlines and pressure</li><li>Strong team spirit and professional work ethic</li><li>A continuous improvement and lifelong learning mindset</li></ul>&nbsp;&nbsp;What we offer&nbsp;It’s all about our people. At Alpha Bank Group, you will enjoy:&nbsp;<ul><li>A friendly and collaborative working environment that supports taking initiative and action</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community</li><li>Flexible working options</li><li>A competitive salary and benefits</li></ul>

Risk Specialist

As a&nbsp;Technical Maturity Associate, you will report to the Maturity Team Leader and be part of ARES’s Asset Management Division, working on the Technical Maturity process for Real Estate portfolios serviced by Alpha Real Estate Services.&nbsp;In this role, you will apply your expertise as an experienced Engineer (Civil/Architect/Surveyor) to support the Legalization of Properties in accordance with Laws 3843/10, 4178/13 &amp; 4495/17, ensuring compliance and timely project execution. You will collaborate with multiple stakeholders to facilitate the delivery of projects within the defined scope, budget, and timeline. Familiarity with Property Legalization processes, Cadastral Registration, and Forestry Planning will be essential for effectively managing the technical maturity of real estate portfolios.&nbsp;&nbsp;What you will be doing&nbsp;<ul><li>Lead the legalization process for properties, coordinating with external engineers and reviewing relevant drawings/documents</li><li>Manage the issuance and monitoring of construction permits, ensuring efficient coordination with external partners</li><li>Deliver technical consultancy services related to property management projects (technical consultancy, lender’s technical advisory, independent certifier, etc.)</li><li>Develop and implement policies, procedures, and working instructions for external channels based on specific project requirements</li><li>Prepare and submit detailed reports on the technical maturity of RE portfolios</li><li>Communicate and present project data to clients, internal stakeholders, and internal Committees</li><li>Collaborate effectively with internal teams and external stakeholders to ensure project success</li></ul>&nbsp;&nbsp;What you need to have&nbsp;<ul><li>Bachelor’s or Master’s degree in Civil/Rural Surveying Engineering or any related discipline</li><li>At least three (3) years of relevant work experience</li><li>Excellent command of the English language (written and spoken)</li><li>Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and design tools (AutoCAD, etc.)</li><li>Strong analytical and problem-solving skills</li><li>Exceptional stakeholder management and communication abilities</li><li>A continuous improvement mindset with solid change management skills</li></ul>&nbsp;&nbsp;What we offer&nbsp;It’s all about our people. At Alpha Bank Group, you will enjoy:&nbsp;<ul><li>A friendly and collaborative working environment that supports taking initiative and action</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community</li><li>Flexible working options</li><li>A competitive salary and benefits</li></ul>

Technical Maturity Specialist (Alpha Real Estate Services)

The Family Segment Manager is a senior leadership role responsible for owning and developing Vodafone’s Family (Household) segment as a core pillar of the company’s commercial strategy. The role leads the end-to-end management of converged propositions across postpay, fixed, TV, and value-added services, with full P&amp;L ownership and go-to-market responsibility. It plays a critical role in maximizing household value through bundling, increasing customer lifetime value, and strengthening long-term retention. This is a high-impact role combining commercial ownership, segment strategy, and cross-functional leadership, directly influencing revenue growth and customer loyalty.Key Accountabilities: • &nbsp; &nbsp;Define and lead the Family segment strategy as a core growth pillar, setting a clear vision for Vodafone’s household proposition and identifying growth opportunities through customer insights, market trends, and competitive analysis. • &nbsp; &nbsp;Own the full P&amp;L of the Family segment across postpay, fixed, and TV, driving revenue growth, ARPU uplift, margin optimization, and closely monitoring performance to take corrective actions when needed. • &nbsp; &nbsp;Lead the end to end go to market strategy for all Family propositions, defining commercial offers, pricing and bundling, and ensuring strong execution across all channels (retail, digital, inbound, outbound). • &nbsp; &nbsp;Design and evolve converged and bundled offers combining postpay, fixed, TV, and value added services, ensuring simplicity, competitiveness, and strong customer value perception. • &nbsp; &nbsp;Drive customer lifetime value and retention through loyalty, upsell and cross sell initiatives, while collaborating closely with Product, Commercial, Digital, Retail, Finance, and CX teams to ensure aligned end to end execution.Who you are• &nbsp; &nbsp;8–12+ years of experience in commercial, marketing, or product roles and proven experience with P&amp;L ownership and delivering business growth. • &nbsp; &nbsp;Strong understanding of telco products (postpay, fixed, TV) and convergence strategies. • &nbsp; &nbsp;Experience in managing complex, multi-product propositions. • &nbsp; &nbsp;Strong leadership and stakeholder management skills. • &nbsp; &nbsp;Ability to translate strategy into execution across multiple channels combined with with high level of ownership, accountability, and results orientation. • &nbsp; &nbsp;Data-driven mindset with strong analytical capabilities.Not a perfect fit?Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.What's in it for you<ul><li>Award-winning work environment -certified #1 Top Employer in Greece&nbsp;</li><li>Competitive pay, bonus &amp; remuneration package&nbsp;</li><li>Private Health &amp; Medical Insurance &nbsp;</li><li>Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad&nbsp;</li><li>Unlimited connectivity with our mobile, landline and Vodafone TV services – Experience first what our customers love&nbsp;</li><li>Unlimited access to learning resources and trainings&nbsp;</li><li>Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service &nbsp;</li><li>Remote work equipment to help you create a comfortable, ergonomic workspace at home &nbsp;</li><li>Spirit of Vodafone days: dedicated time to pause, develop new skills and connect with our teams, values and services&nbsp;</li><li>Extra days off: Vodafone Day, Family Day, Volunteering Day &nbsp;</li><li>Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking&nbsp;</li><li>Special employee offers and discounts&nbsp;</li></ul>

Family Segment Manager

As a Senior Database Administrator (DBA), you will be leading the&nbsp; database management strategies, ensuring exceptional levels of performance and security. Your focus will be on providing technical direction and spearheading the development of advanced solutions.&nbsp;Your Responsibilities:<ul><li>Guiding the Way: Utilize your expertise to guide our team towards effective database management strategies that align with our company's goals and values.</li><li>Managing Databases: Take charge of installing, configuring, and maintaining complex database systems in various environments, ensuring they run smoothly whether they're On-Premises, in the Cloud, or Hybrid.</li><li>Boosting Performance: Lead efforts to optimize performance by fine-tuning operations, improving queries, and ensuring our database operations can scale effectively.</li><li>Ensuring Security and Compliance: Uphold strong security measures to protect our data and ensure compliance with regulatory standards like GDPR and the esteemed WLA Responsible Gaming Framework Certification.</li><li>Supporting and Mentoring: Take on the role of mentor for the team members, offering guidance, sharing your technical knowledge, and nurturing an environment of ongoing learning and growth.</li><li>Collaborating with Stakeholders: Work closely with teams across the organization, such as Software Development, Infrastructure, and Quality Assurance, to achieve impactful business outcomes through seamless collaboration.</li></ul>Job requirementsYour Qualifications:<ul><li>Extensive Experience: Bring at least six (6) years of hands-on experience in database administration, with a focus on enterprise-level deployments and mission-critical systems.</li><li>Specialization: Mastery in MySQL or Oracle RDBMS, complemented by desirable proficiency in other databases including PostgreSQL, MongoDB, MS SQL Server, and more</li><li>&nbsp;Cloud Experience: Familiarity with Azure and AWS database ecosystems, including managed services (e.g., RDS, Azure SQL), and an understanding of how to design for scalability, resilience, and performance in cloud and hybrid setups</li><li>Influence Opportunity: Demonstrate leadership prowess, spearheading technical projects, mentoring team members, and influencing strategic direction.</li><li>Automation Mindset: Fluent in scripting and automation tools (e.g., Bash, Python, Ansible), committed to championing Infrastructure as Code (IaC) principles.</li><li>Stellar Communication: Convey complex technical concepts to diverse stakeholders with clarity and confidence.</li><li>Lifelong Learning: Embrace a passion for continuous learning and growth, staying abreast of emerging technologies and industry best practices.</li></ul>Why Join Us:💸 A competitive compensation package combined with additional benefits.💻 Hybrid working model.🏥 Private Insurance for you and your family.🏢 Modern facilities, parking inside, enticing restaurant and corporate bus.📚 An extensive training program upon induction and throughout employment.🚀 Exceptional opportunities to learn and develop in a multinational environment.🌎 Prospects for professional growth both locally and globally.

Senior Database Administrator

As an Application Specialist within the IT Core Banking Services Division, you will be responsible for supporting and maintaining Alpha Bank’s core back-office payments systems, contributing across the software development lifecycle and ensuring the effective delivery of payment-related services and solutions.What you will be doing<ul><li>Address Demand and Incident Management backlog related to Credit Transfers and Payments.</li><li>Support data extraction requests and ad hoc reporting requirements related to internal and external regulatory needs.</li><li>Analyze business and functional requirements and translate them into technical specifications.</li><li>Contribute to all phases of application testing, including Unit, Integration, UAT, Regression and Stress Testing.</li><li>Participate in Release Management activities.</li><li>Cooperate with internal and external stakeholders (e.g. DIAS ACH, Bank of Greece and Public Sector entities) on projects related to the payments area.</li><li>Participate in technical project teams, contributing to effort and budget estimations, collaborating with Project Managers and supporting the delivery of agreed domain objectives.</li></ul>What you need to have<ul><li>A Bachelor's Degree in Computer Science or a related field, along with excellent verbal and written communication skills in Greek and English.</li><li>1–4 years of relevant experience in software development and collaboration with software development teams.</li><li>Hands-on experience with VB.NET (.NET Framework, Visual Studio), COM+/WCF Services, Windows OS environments and the design and delivery of web services/APIs (e.g. RESTful, WCF, WebAPI).</li><li>Experience with Microsoft SQL Database, database design, optimized SQL queries and XML/XSD.</li><li>Familiarity with Azure DevOps, CI/CD practices, SOA architecture, Microservices and API design patterns.</li><li>Knowledge of Banking Payment Products and Services, including SWIFT Standards and Messages Flow, SEPA Schemes (SEPA Credit Transfer, SEPA Direct Debit, SEPA Instant Payments) and ISO 20022 payment and cash management standards.</li><li>Knowledge of Java Enterprise Edition principles and experience in the development of Java EE applications will be considered an asset.</li></ul>&nbsp;What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;<ul><li>A friendly and collaborative working environment that supports taking initiative and action</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community</li><li>Flexible working options</li><li>A competitive salary and benefits</li></ul>

Application Specialist

We are looking for a&nbsp;Support Consultant&nbsp;(Commercial Software)&nbsp;to join our high caliber team.Your Contribution to the Success of the Team<ul><li>Handle incoming requests from customers via email and CRM systems.</li><li>Assist customers with general business support related to invoicing, shipping documents, and order processing.</li><li>Support tasks related to data entry, document management, and system updates.</li><li>Ensure proper handling of commercial documents, including invoices, delivery notes, and credit/debit notes.</li><li>Collaborate with colleagues to resolve customer inquiries efficiently.</li><li>Identify potential improvements in business processes and communicate suggestions to the team.</li></ul>Your Qualifications &amp; Competencies<ul><li>Bachelor’s degree or diploma in Accounting, Business Administration, or a related field.</li><li>2–3 years of professional experience in an accounting department or in a commercial/retail company.</li><li>Familiarity with invoicing, shipping documents, and basic business operations.</li><li>Basic knowledge or exposure to myDATA platform is considered a plus.</li><li>Strong organizational skills and ability to manage multiple requests simultaneously.</li><li>Excellent communication skills with a customer-oriented mindset.</li><li>Attention to detail and willingness to learn new tools and processes.</li></ul>Your BenefitsWe are growing our team with the vision of having top performers who contribute directly to the growth of the company. As a result, we offer:💰Competitive remuneration package❤️Private health insurance plan🏠Hybrid working model💯Opportunity to work alongside people who are always eager to mentor🚍Transportation with company’s bus from central stations📖 Funded training &amp; development opportunities🥪Catering food services

Support Consultant (Commercial Software)

Do you love helping people grow? As a Learning &amp; Development Specialist, you will play a key role in shaping our people’s growth journey. You will contribute to the design and implementation of impactful training programs and development initiatives that support upskilling and reskilling, aligned with our strategic goals and evolving business needs.&nbsp;Your day to day will include:<ul><li>Participating in the design of training plans and materials (seminars, workshops, e-learning) based on business needs.</li><li>Facilitating and ensuring smooth execution of training programs (e.g., induction, workshops, teambuilding).</li><li>Supporting vendor selection and coordinating training delivery.</li><li>Monitoring training activities and preparing reports.</li><li>Analyzing feedback to improve course content and design.</li><li>Overseeing training platforms and suggesting UX improvements.</li><li>Generating reports, identifying gaps, and recommending improvements.</li><li>Assessing team needs and proposing targeted training initiatives.</li><li>Analyzing role and level data to suggest learning paths.</li><li>Preparing platforms and organizing outputs for succession planning.</li><li>Creating communication materials to promote L&amp;D initiatives.</li><li>Managing all administrative tasks related to training programs and events.</li></ul>&nbsp;What you need to succeed:&nbsp;<ul><li>BSc in Business Administration or relevant field; Master’s degree in HR Management will be considered an asset</li><li>3-5 years of hands-on experience&nbsp;in L&amp;D operations</li><li>Very good knowledge of training, development and talent management process and methods</li><li>Familiarity with LMS &amp; HRMS systems</li><li>Strong communication and presentation skills&nbsp;</li><li>Excellent verbal and written communication, as well as presentation skills, both in English and Greek language</li><li>Advanced MS Office knowledge</li></ul>&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer&nbsp;Does this sound like you? If yes, we would love to meet you!

Learning & Development Specialist (3673)

As a Non-financial Risks Senior Specialist (Information &amp; Communication Technology), you will play a critical role in ensuring the security and resilience of our Information and Communication Technology (ICT) systems. You will be responsible for identifying, assessing and mitigating risks related to ICT, thus contributing to the overall risk management framework of the Bank. This position requires a deep understanding of ICT systems, IT related controls, cyber risk, operational risk management and regulatory compliance within the financial industry from a cyber-risk perspective.What you will be doing&nbsp;<ul><li>ICT Risk Assessments: Conduct and/or facilitate comprehensive assessments of operational risks associated with ICT systems, including hardware, software, networks, clouds and data centers.</li><li>Risk Mitigation: Recommend, develop and implement risk mitigation strategies and controls to minimize the impact of ICT related operational risks on the Bank's operations.</li><li>Incident Response: Collaborate with the incident response team to develop and enhance procedures for managing ICT related incidents, ensuring minimal disruption to bank operations.</li><li>Regulatory Compliance: Stay up-to-date with relevant regulatory requirements and industry best practices related to ICT risk management, and ensure the bank's ICT Framework is compliant.</li><li>Risk Reporting: Prepare and present regular reports on ICT operational risk assessments, incidents, and mitigation efforts to senior management and regulatory authorities, including the annual report on the ICT Risk Management Framework.</li><li>Vendor Risk Management (ICT-third party Risk): Assess and monitor ICT third-party vendors and service providers to ensure they meet the bank's ICT risk standards.</li><li>Policy and Procedure Development: Contribute to the development, review and enhancement of ICT risk policies, procedures, and guidelines to align with evolving industry trends and regulations.</li><li>Training and Awareness: Provide training and awareness programs to bank staff on ICT risk management, ensuring a culture of risk awareness throughout the organization.</li><li>Stakeholder Collaboration: Collaborate with cross-functional teams, including IT, Cybersecurity, Business Continuity, Internal Audit, to align ICT risk management efforts with broader risk management initiatives.</li></ul>&nbsp;What you need to have&nbsp;<ul><li>A Bachelor's degree in Information Technology, Computer Science, Risk Management, or a related field. Master's degree or relevant certifications (e.g., CRISC, CISM, CISA, CISSP) is a plus.</li><li>At least five (5) years of working experience in ICT risk management within the banking or financial industry, with a proven track record of assessing, mitigating, auditing ICT related operational risks.</li><li>Deep knowledge of ICT infrastructure, systems, and emerging technologies.</li><li>Strong understanding of regulatory requirements related to ICT risk management (e.g., Basel III, GDPR, FFIEC).</li><li>Excellent communication and presentation skills to convey complex technical concepts to non-technical stakeholders.</li><li>Strong analytical and problem-solving skills.</li><li>Ability to work independently and collaboratively within a team.</li></ul> &nbsp;&nbsp;What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;<ul><li>A friendly and collaborative working environment that supports taking initiative and action</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community</li><li>Flexible working options</li><li>A competitive salary and benefits</li></ul>

Non-Financial Risks Control Senior Specialist (Information & Communication Technology)

As an IT Risk and Compliance Senior Specialist, you will join the IT Governance Business Unit and be responsible for ensuring that IT complies with all applicable regulatory requirements. The role plays a key part in coordinating first line of defense activities across all IT areas, supporting alignment with the guidelines and expectations of the Supervisory Authorities.What you will be doing<ul><li>Coordinate first line of defense activities across all IT areas, ensuring alignment with the guidelines and expectations of the Supervisory Authorities.</li><li>Collaborate with the Bank’s second and third lines of defense, participating in IT Risk Assessment activities to identify, assess, and manage ICT risks, and to develop, maintain, and monitor appropriate controls within the IT Governance Framework, including the definition and monitoring of KRIs.</li><li>Apply IT Risk Management processes in line with regulatory requirements and industry best practices, identifying potential compliance risks and vulnerabilities, coordinating mitigation plans, and monitoring the implementation of related actions.</li><li>Collect and analyze data for ICT risk self-assessments, produce and review IT regulatory reports (e.g. ITRQ, BoG 2651), and prepare ICT risk reports and related material for Senior Management and relevant Committees.</li><li>Support the Supervisory Review and Evaluation Process for ICT risks and contribute to supervisory dialogue with BoG, JTS, SSM, and ECB, while supporting the development and maintenance of a formal IT risk and control compliance program.</li><li>Stay current on evolving regulatory requirements, identify IT regulatory compliance trends and practices, assess potential impacts, propose IT compliance roadmaps, and coordinate the involvement of IT units to ensure effective compliance.</li><li>Act as the primary point of contact for internal and external IT auditors, coordinate assurance service engagements, monitor the remediation of ICT findings, and support the investigation and resolution of Operational Risk Events.</li><li>Prepare detailed compliance reports, maintain comprehensive compliance and audit documentation, and organize IT Compliance Domain files, cases, issues, and reports, ensuring timely follow-up and accurate recordkeeping.</li></ul>What you need to have<ul><li>A Bachelor’s degree in Information Technology, Computer Science, Statistics, or another relevant technical-oriented field.</li><li>A Master’s degree in the above fields, or in Finance, Business Administration, or Management, will be considered a plus.</li><li>Understanding of banking processes, IT systems, and IT service workflows, supporting IT governance activities.</li><li>Knowledge of IT risk management procedures and protocols, including the development of IT risk control and response activities.</li><li>Familiarity with financial services regulations and banking supervision, such as DORA, EBA Guidelines on ICT and security risk management, ICT risk assessment under the Supervisory Review and Evaluation, and relevant BoG Acts.</li><li>Proven experience in IT regulatory compliance within the Banking / Financial Services sector.</li><li>Ability to build effective relationships with stakeholders, external partners, auditors, and supervisory authorities.</li><li>Strong organizational, presentation, and project management skills.</li></ul>What we offer&nbsp;It’s all about our people. At Alpha Bank, you will enjoy:&nbsp;<ul><li>A friendly and collaborative working environment that supports taking initiative and action</li><li>A culture that centers around learning and continuous development and encourages everyone to bring their best self to work</li><li>The opportunity to challenge your thinking through your participation in complex tasks and transformation projects</li><li>Being part of a large organization with a leading role in the Greek economy and a strong presence in the community</li><li>Flexible working options</li><li>A competitive salary and benefits</li></ul>

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