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We are seeking an experienced&nbsp;Salesforce Business Solution Architect&nbsp;to join our team and help our customers achieve their business goals and strategy.As an expert in the Salesforce domain, the ideal candidate will be responsible for designing and delivering customized Salesforce solutions using best practices. This role involves guiding our customers through their digital transformation by aligning business and technology, and serving as a trusted advisor to design a comprehensive architecture for solutions that address their unique business challenges.The remote option applies only to the Candidates who will be working from any location in Greece. #LI-DNIResponsibilities<ul><li>Lead the design, configuration, and implementation of Salesforce solutions, ensuring alignment with business objectives</li><li>Develop scalable data architectures and integrate customer data across multiple systems and platforms</li><li>Collaborate with business stakeholders to gather data requirements and translate them into actionable solutions</li><li>Work with cross-functional teams (IT, marketing, sales, customer service) to deliver end-to-end data-driven solutions</li><li>Define and implement data integration strategies, focusing on ingestion, transformation, and unification of data</li><li>Establish best practices for data quality, security, and governance across the organization</li><li>Serve as a subject matter expert on Salesforce Sales Cloud, Service Cloud and related Salesforce products</li><li>Mentor and train internal teams on Salesforce functionalities, best practices, and new features</li><li>Stay current with Salesforce innovations and share insights to drive organizational growth and data capabilities</li></ul>Requirements<ul><li>Minimum of 5 years of Business Analysis or Functional Consulting experience in emerging technologies or related technical fields</li><li>Proven experience as a Salesforce Architect or Consultant, with a strong understanding of Salesforce platform capabilities and limitations</li><li>Experience in designing and implementing complex Salesforce solutions, including custom development and third-party integrations</li><li>Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions</li><li>Hands-on experience with configuration of Salesforce platform</li><li>Experience with agile project management and delivering data solutions on time and within budget</li><li>Excellent communication and collaboration skills to engage both technical and non-technical stakeholders</li><li>Ability to quickly adapt to new Salesforce updates and industry trends</li><li>Familiarity with agile development methodologies and project management tools</li></ul>We offer<ul><li>For you:<ul><li>Remote and hybrid work opportunities</li><li>Option to work from our centrally located office in Athens</li><li>Corporate laptop provided</li><li>Option to work on your own device</li><li>Private health insurance</li><li>Meal vouchers / restaurant tickets</li><li>My Benefit card (additional benefit card from Edenred of 22€ per month (264€ per year)</li><li>Monthly transportation card for those located in Athens to use public transportation to visit the office and/or clients</li></ul></li><li>For your growth:<ul><li>Global and diverse client portfolio, large-scale projects, and trendy technologies</li><li>Diverse multicultural, multi-functional, and multilingual work environment</li><li>Opportunity to contribute to internal and open-source products</li><li>Outstanding career development opportunities with a transparent career path and a roadmap to accelerate your journey</li><li>Possibility to create a Personal Development Plan from the first day in the company</li><li>Numerous opportunities for self-development: hard &amp; soft skills internal training courses, mentoring programs, and unlimited access to LinkedIn Learning courses, external e-Libraries</li><li>Certification opportunities</li><li>Knowledge-sharing with colleagues from EPAM's global tech and non-technical communities</li><li>Language courses</li></ul></li></ul>EPAM strives to provide its global team of over 61,700 professionals in more than 55 countries with opportunities for professional growth from day one of collaboration. Our colleagues are the source of EPAM's success, so we value cooperation, strive to always understand our clients' business and aim for the highest quality standards. No matter where you are, you will join a dedicated, diverse community that will help you realize your potential to the fullest

Salesforce Business Solution Architect

Salesforce Business Solution Architect Remote

To meet our current corporate needs, we would like to bring to our team a&nbsp;Senior&nbsp;&nbsp;Network Engineer (Customer ICT). Network Monitoring<ul><li>You will monitor and maintain all network related equipment in all sites and respond to alerts and outages</li><li>Contribute to the design and implementation of new solutions and improving resilience of the current environment</li><li>Establishing network environments by getting involved in: designing system configuration, directing system installation, defining, documenting and enforcing system standards;</li></ul>Maintaining network areas<ul><li>Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization</li><li>Upgrading network equipment to the latest stable firmware releases</li><li>The configuration of routing, switching and load balancing devices</li></ul>Keeping updated documentation<ul><li>Implementing and coordinating housekeeping</li><li>Updating network documents</li><li>Updating network designs</li></ul> Job requirementsTo be a successful candidate, your professional profile should match the following criteria:<ul><li>University or College Degree in Network Engineering, Computer Science, Information Technology, Digital Systems or relevant technology-related field</li><li>Previous professional experience for this position is important! So, you need to have at least Five&nbsp;(5) years of experience in Network Engineering</li><li>You hold a CCNA level certification (CCNP preferred)</li><li>You have a hands-on experience with monitoring, network diagnostic and network analytics tools and understanding of VMWare</li><li>… still, you need to have some experience with VoIP technologies, Linux and Windows OS, Server systems (IBM, HP, DELL, Cisco) and Networking (Cisco, Checkpoint, F5, Citrix)</li><li>IaC (Infrastructure as a code ) will be considered a plus</li><li>Knowledge in automation tools such as Terraform, Ansible will be preferred</li><li>The position entails frequent travelling to the countries where our customers operate, so you are in a position to travel</li><li>Completed military obligations for male candidates</li></ul>On a personal side:<ul><li>Apart from being an excellent Senior Network Engineer you have developed your analytical and problem-solving skills.</li><li>You are fluent in English language (both oral and written skills)</li><li>As a person, you are a fast learner, agile and quick to grasp new concepts and software products</li></ul> About Us:&nbsp;INTRALOT, a publicly listed company established in 1992, is a leading gaming solutions supplier and operator active in 39 regulated jurisdictions worldwide. With a global workforce of approximately 1,700 employees, INTRALOT is committed to redefine innovation and quality of services in the lottery and gaming sector, while supporting operators in raising funds for good causes. In 2023, INTRALOT was distinguished as a top ten most attractive employer brands in Greece.INTRALOT has been awarded the prestigious WLA Responsible Gaming Framework Certification by the World Lottery Association. We always act with integrity and enjoy what we do.Why Join Us:💸 A competitive compensation package combined with additional benefits.💻 Hybrid working model.🏥 Private Insurance for you and your family.🏢 Modern facilities, parking inside, enticing restaurant and corporate bus.📚 An extensive training program upon induction and throughout employment.🚀 Exceptional opportunities to learn and develop in a multinational environment.🌎 Prospects for professional growth both locally and globally.We are an Equal Opportunity Employer. We do not discriminate in any employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital status, medical condition or disability, or any other legally protected status. Our premises at Paiania, Attica, have been designed to provide easy access to people with disabilities

Senior Network Engineer (Customer ICT)

We seek a&nbsp;Junior Applications Support Engineer to join our Applications Support team and provide vital technical assistance to both internal teams and external customers. The role involves troubleshooting application issues, with a focus on delivering swift and effective solutions, as well as contributing to the enhancement of the company’s knowledge base and driving continuous improvement.Key Accountabilities<ul><li>Assist with&nbsp;help desk calls, scheduling updates and applications setup, and Jira tickets</li><li>Provide first-level technical support for applications to customers who have Service Level Agreements (SLAs) with the company, acting as a central point of contact and coordination</li><li>Contribute to the creation and maintenance of technical manuals and support operation guidelines for supported applications and software systems</li><li>Develop and implement specialized management and support applications for supported technical solutions, in collaboration with relevant departments</li><li>Document the operational environment, establish reliable monitoring and recovery mechanisms, regularly update documentation and support procedures in response to new issues</li><li>Manage&nbsp;external applications that fulfill the operational needs of the organization (such as SAP, Jira, CRM), optimizing process automation and cost efficiency (Total Cost of Ownership).</li></ul>Knowledge and experience<ul><li>BSc degree in Computer Science or Information Technology or other science degree</li><li>MSc degree in Computer Science or Information Technology or other science degree will be considered a plus</li><li>Up to 2 years of experience as a Junior Applications Support Engineer or in similar roles will be preferred.</li></ul>Skills &amp; Competences<ul><li>Ability to keep up with technical innovation and trends in IT support</li><li>Strong analytical and problem-solving skills</li><li>Strong troubleshooting and critical thinking skills</li><li>Customer service skills</li><li>Excellent written and verbal communication skills in Greek and English</li><li>Positive attitude, highly motivated, proactive, and a team player</li><li>Fulfilled military obligations (for men)</li></ul> What we offerAt Athens Exchange Group, we highly value our employees and provide them with a work environment that fosters creativity and personal growth. Our compensation and benefits scheme is designed to support our employees and their families, and it includes:<ul><li>Hybrid working model</li><li>Competitive base salary</li><li>Annual bonus based on company and individual performance</li><li>Retirement savings plan, according to company policy</li><li>Private health &amp; life insurance with free inclusion of family members</li><li>Family benefits (Kindergarten and summer camp allowance, Christmas gifts, increased parental leave, etc.)</li><li>Subsidized meals in company restaurant</li><li>Access to online training platforms such as LinkedIn Learning, Udemy, Pluralsight &amp; continuous learning opportunities</li><li>24/7 employee assistance program</li><li>Participation in company sports activities (e.g. soccer, basketball, beach volleyball, pilates).</li></ul>

Junior Applications Support Engineer

We are seeking an experienced&nbsp;Senior Presales &amp; Project Management IT Specialist&nbsp;on behalf of our client. This role is ideal for an experienced professional with a strong background in IT Services, Product Presales, and Project Management.&nbsp;Your Day-to-Day<ul><li>Develop and maintain presales materials to ensure alignment with company offerings.</li><li>Collaborate with ecosystem partners for seamless customer engagement.</li><li>Design and present tailored technical solutions to meet customer needs.</li><li>Prepare, document, and manage responses to RFPs.</li><li>Create and deliver polished proposals and presentations to clients.</li><li>Oversee project and resource planning from inception through to successful completion and customer satisfaction.</li><li>Manage relationships with vendors and partners.</li></ul>&nbsp;Your Key Strengths<ul><li>Bachelor's degree in Electrical Engineering with IT direction or Information Technology related field.</li><li>Minimum 10 years of experience in complex enterprise design and end-to-end project implementation.</li><li>Demonstrated ability to manage projects through the entire lifecycle.</li><li>Advanced proficiency in Collaboration tools, Project Management tools and MS Office platform.</li><li>Proven expertise in Information Security system integration projects.</li><li>Strong technical writing skills and fluency in English.</li><li>Experience working with IT vendors and integrators.</li><li>Motivated, proactive leader with a collaborative approach.</li></ul>&nbsp;Why Join Them?💸&nbsp;Competitive salary package.🚑 Comprehensive medical benefits🚀 Dynamic, supportive working environment in a fast-growing company.&nbsp;

Senior Presales & Project Management IT Specialist

We are looking for a tech-savvy and strategically minded Head of Technology &amp; Systems, to oversee the technology infrastructure and lead key initiatives &amp; projects across Direct Banking Division, which includes Europhone Banking (Contact Center), Telemarketing (Outbound Sales), Self-Service Terminals (ATM, APS, etc.) &amp; Hybrid Sales. The ideal candidate will combine strong technological understanding with proven project management skills and the ability to coordinate across diverse stakeholders.&nbsp;The role ensures operational readiness and resilience, alignment with IT and Business Strategy, efficiency through automation, successful delivery of Direct Banking projects, data-driven decision support and overall, a seamless remote &amp; self-service customer experience&nbsp;Your key responsibilities will be:<ul><li>Leading, mentor, and develop the Technology &amp; Systems team.</li><li>Ensuring that all technology supporting Europhone, chatbots, IVRs, and self-service channels and terminals operates reliably, securely, and efficiently — contributing to frictionless customer journeys in Direct Banking.</li><li>Guarantying business continuity through robust infrastructure, disaster recovery planning, and proactive risk mitigation across all Direct Banking touchpoints and contribute to the development and testing of crisis recovery plans.</li><li>Acting as the central liaison between business units and IT, ensuring technology solutions align with the strategic direction and needs of the Direct Banking division.</li><li>Driving the implementation of intelligent automations (e.g., speech-to-text, routing, workflow automations, ATM enhancements etc.) to reduce manual effort, accelerate service, and scale operations.</li><li>Leading complex cross-unit projects—ranging from infrastructure upgrades to new contact center, sales and self-service terminals tools—ensuring on-time, on-budget, and on-quality execution</li><li>Supporting Direct Banking with data flow integration and reporting mechanisms that enable performance visibility, SLA monitoring, and improvement planning.</li><li>Facilitating cross-functional collaboration with business units, product owners, and operations to ensure end-to-end alignment on processes and service standards.</li></ul>&nbsp;You will be a great candidate if you:<ul><li>Hold a bachelor’s degree in Business Administration, Information Technology, Engineering, or a related field (a master’s degree is a plus).</li><li>Have at least 10 years of relevant experience in a similar role within the banking or technology sector.</li><li>Possess solid knowledge of Contact Center systems and experience in leading complex, technology-driven projects.</li><li>Demonstrate strong organizational, communication, and stakeholder management skills.</li><li>Are fluent in English, both written and spoken.</li><li>Have experience working in or with Contact Centers and/or Digital Banking channels.</li><li>Exhibit high analytical thinking and strong attention to detail.</li><li>Display excellent communication and collaboration skills, with the ability to influence across different functions.&nbsp;What’s in it for you: &nbsp;<ul><li>Competitive remuneration. &nbsp;</li></ul><ul><li>Hybrid work: work-life balance through remote and in-office work.    &nbsp;</li></ul><ul><li>Learning &amp; Development: &nbsp;</li></ul><ul><li>Access Unlimited LinkedIn Learnings, international training methodologies &nbsp;</li></ul><ul><li>Upskilling, Professional development and career guidance from successful executives.    &nbsp;</li></ul><ul><li>Identification and Utilization of Talent Pool through a structured Talent Management process.    &nbsp;</li></ul><ul><li>Wellbeing: &nbsp;</li></ul><ul><li>Premium Health &amp; Life insurance for you, your partner and/or your family and mental health support.  &nbsp;</li></ul><ul><li>Pension plan to support your plans and future financial expectations.   &nbsp;</li></ul><ul><li>Team building &amp; wellbeing activities.   &nbsp;</li></ul><ul><li>Potential Extra days of annual leave (Winter Bonus).     &nbsp;</li></ul><ul><li>Engage in volunteering activities through our TeamUp program. &nbsp;</li></ul><ul><li>Extra Benefits:&nbsp;</li></ul><ul><li>Exclusive discounts at partner stores.   &nbsp;</li></ul><ul><li>Staff pricing for banking products.   &nbsp;</li></ul><ul><li>Nursery and summer camp allowance for your little ones.   &nbsp;</li></ul></li></ul>

Head of Direct Banking Technology & Systems

As a Global Service Desk Agent at MSC, your mission is to deliver outstanding IT support to our agencies around the globe. We operate non-stop, ensuring that every IT issue is resolved promptly and efficiently. Your role is crucial in managing incidents to minimize business disruptions. Embrace the challenge of supporting diverse IT tasks and become a key player in our fast-paced, dynamic environment. Key Responsibilities:Incident Resolution: Take ownership of IT incidents assigned to the support team, driving them to a successful resolution.User Support: Offer exceptional assistance to both local and external users encountering IT issues, ensuring their needs are met with professionalism.Collaboration: Liaise with relevant teams to guarantee that support cases receive the highest level of attention and expertise.System Monitoring: Oversee the functionality and performance of various systems, ensuring their optimal operation under the team's vigilant watch.Why Join Us?At MSC, you'll be part of a global team that values innovation, collaboration, and a commitment to excellence. We offer a dynamic work environment where your skills and career can flourish. If you're passionate about IT support and thrive in a diverse and stimulating setting, we want to hear from you! Apply Now to Become a Key Player in Our Global IT Support Team!Required Qualifications: Skills &amp; Requirements: Relevant Education: A diploma or higher in Information Technology or a related field is a plus.Exceptional Communication: Your ability to communicate clearly and effectively is paramount, both in writing and verbally.Customer-Centric Approach: A natural inclination towards understanding and prioritizing user needs is essential.English Proficiency: Fluency in both oral and written English is a must to effectively support our global user base.Tech Savvy: Solid knowledge of Microsoft Office 365 and a general proficiency in IT are crucial.Team Player: An enthusiasm for collaborative work, with a strong sense of community and shared success.Adaptability: Flexibility to work in shifts, covering various global time zones, is vital for this role.&nbsp;Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Global Service Desk Agent

We’re looking for an experienced, execution-driven Operations Excellence Director to own the end-to-end excellence agenda for Service Operations. You will set the multi-year roadmap and lead cross-functional execution across cost &amp; policy governance (refunds/compensation), fraud strategy, process and automation, experience analytics, data infrastructure &amp; insights, and workforce/BPO partnership strategy—improving customer/vendor/rider experience while protecting unit economics and reducing operational risk.What you’ll be doing Business Processes &amp; Automations<ul><li>Own Service Ops process excellence: end-to-end SOPs, escalation frameworks, quality loops, and process documentation standards.</li><li>Manage the tools, systems, and integrations used by Service Ops, ensuring they are effective, scalable, and reliable.</li><li>Own Help Center flows and self-serve process optimization in partnership with Product/UX/Content.</li><li>Lead automation initiatives (workflow, routing, templates/macros, AI/assist tooling where relevant) with clear ROI.</li></ul>Experience Analytics<ul><li>Lead analysis of user, vendor, and rider experience, identifying pain points and translating insights into prioritized initiatives.</li><li>Drive cross-functional programs (Ops, Product, Commercial, CX, Logistics) to improve experience and reduce contacts.</li><li>Build a clear voice-of-customer / voice-of-operations mechanism (themes, root causes, decision logs).</li></ul>Fraud Management<ul><li>Own and continuously optimize compensation and refund policies, including governance, thresholds, approvals, and auditability.</li><li>Manage the Service Ops P&amp;L levers linked to refunds/compensation (e.g., incidence reduction, partner chargebacks/recoveries, adherence gaps).</li><li>Define and execute the fraud strategy: detect, prevent, investigate, and close policy/tool gaps that enable abuse.</li><li>Partner closely with Legal, Risk, Finance, Product, and Ops to ensure policies are fair, compliant, and economically sound.</li></ul>Service Operations Data &amp; Analytics<ul><li>Own the Service Ops data infrastructure and reporting layer: dashboards, pipelines, metric definitions, and business logic governance.</li><li>Ensure data is trusted and usable (single source of truth, consistent KPIs, strong QA and documentation).</li><li>Provide insights and decision support for Service Ops leadership, including forecasting inputs, efficiency deep-dives, and performance narratives.</li></ul>Workforce &amp; BPO Partnerships Strategy<ul><li>Own the in-house vs BPO split strategy and the operating model behind it.</li><li>Lead BPO vendor performance management, contract renewals, pricing negotiations, onboarding of new vendors (incl. procurement process), and regular BPO business reviews.</li><li>Ensure BPOs operate as a seamless extension of in-house teams (SOPs, quality standards, coaching, governance, escalation, knowledge management).</li></ul>Leadership &amp; people management<ul><li>Lead multiple teams through managers, building a high-performing culture with strong accountability.</li><li>Set clear priorities, operating rhythms (QBRs/MBRs), and performance standards across all sub-pillars.</li><li>Develop talent: succession planning, capability building (analytics, process excellence, vendor management, fraud/risk), and strong stakeholder presence.</li></ul> What you need to be successful <ul><li>10+ years in Operations Excellence / Service Operations / Process Excellence / Strategy &amp; Ops (high-volume environments preferred).</li><li>Proven ownership of cost levers: refunds/compensation governance, leakage reduction, productivity, savings delivery.</li><li>Strong process excellence toolkit: SOP governance, process redesign, continuous improvement methods.</li><li>Tooling &amp; automation: systems ownership, integrations, Help Center/self-serve optimization.</li><li>Data &amp; analytics fluency: KPI design, dashboard requirements, metric governance, data quality.</li><li>BPO/vendor management: pricing/commercials, SLAs, QBRs, onboarding, negotiations.</li><li>Strong Microsoft Office skills (Excel, PowerPoint, Outlook).</li><li>Exceptional communication (written, verbal, presentations).</li><li>Strategic prioritization and structured problem-solving; strong judgment and ownership.</li><li>Senior stakeholder influence and cross-functional leadership.</li><li>People leadership: coaching, accountability, talent development.</li><li>Comfort with ambiguity and fast-paced, scaling environments; collaborative and hands-on.</li></ul>Nice to have<ul><li>Project Management certification, such as Prince PMI 2.</li><li>Fraud/risk program exposure in a digital marketplace environment.</li><li>Experience with Help Center / self-serve strategy and contact-deflection programs.</li><li>Familiarity with modern CX tooling ecosystems (CRM/ticketing, QA, knowledge base, workforce tools, BI stack).</li></ul>

Operations Excellence Director

We are looking for a ERP Implementation Consultant (SOFTONE) to join our high caliber team.Your contribution to the success of the team<ul><li>Assist clients with implementation and training of Soft1 ERP</li><li>Train end users in specific modules of ERP application</li><li>Collect requirements, analyze businesses and execute process workshops</li><li>Identify, develop and integrate Soft1 ERP to meet predefined requirements interacting with clients, sales and technical consultants</li><li>Participate in all ERP implementation steps as assigned</li><li>Consult client to collect all relevant data for implementation</li><li>Prepare necessary project documentations associated with implementation like manuals, customer query data, issue logs and their resolution</li><li>Identify and develop business processes and demonstrate good report writing skills</li><li>Develop and enforce collaborative working relationships with customers</li><li>Lead process reviews and application configuration discussions with clients</li></ul>Your Qualifications &amp; Competencies<ul><li>3+ of experience in similar position as Business Consultant in Business Software Sector</li><li>Bachelor’s Degree in Computer Science, Information Technology, Business Administration or Finance</li><li>Master is a plus</li><li>Excellent knowledge of software products</li><li>Excellent customer-oriented skills</li><li>Excellent communication, negotiation and interpersonal skills</li><li>Very good knowledge of English language</li></ul>Your Benefits:We are growing our team with the vision of having top performers who contribute directly to the growth of the company. As a result, we offer:💰Competitive remuneration package❤️Private health insurance plan🏠Hybrid working model💯Opportunity to work alongside people who are always eager to mentor🚍Transportation with company’s bus from central stations📖 Funded training &amp; development opportunities🥪Catering food services

ERP Implementation Consultant (SOFTONE)

The Junior Technical Operations Center (TOC) Engineer acts as a single point of contact for the assessment, prioritization, escalation and resolution of incidents related to corporate and gaming/betting infrastructure. &nbsp;Your day to day will include:<ul><li>BSc in Computer Science, Information Technology, or a related field</li><li>Monitoring the daily performance and functionality of Corporate and Gaming/Betting infrastructure and responding to service failures by implementing the prescribed resolution steps</li><li>Addressing tickets submitted by Opap's corporate operations related to technical issues with hardware devices and platforms, and managing prioritization, evaluation and resolution in accordance with stablished processes and procedures</li><li>Handling technical issues reported via the OPAP Services Portal, collaborating with OPAP Technology vendors to resolve problems concerning gaming and betting application as well as communication circuits</li><li>Escalating incidents and problems as necessary, supporting investigations to minimize incident duration, tracking resolution progress, and providing updates and clarifications &nbsp; to end users regarding the procedure followed&nbsp;</li><li>Maintaining comprehensive documentation and incident reports, detailing the nature of problems and steps taken to resolve them in order to inform improved strategies for preventing future incidents</li><li>Executing User Access Management processes, including overseeing access provisioning and deprovisioning, and gathering relevant data as evidence to support responses to audit inquiries</li><li>Becoming proficient with basic Linux commands and assisting in the review and enhancement of automation scripts to improve operational efficiency.&nbsp;&nbsp;</li></ul> &nbsp; What you need to succeed:&nbsp;<ul><li>2+ years of experience in customer support, preferably in a technical or Network/Technology Operations Center environment &nbsp;</li><li>Help desk exposure in the provision within a corporate environment</li><li>Knowledge of the practices, processes and general standards of the end-user technical support</li><li>Familiarity with ticketing systems and/or monitoring tools</li><li>Ability to comprehend and retain technical information and to clearly translate technical issues in simple non-technical terms&nbsp;</li><li>Strong customer service culture&nbsp;</li><li>Effective communication and team player&nbsp;</li><li>Excellent organizational and prioritization skills&nbsp;</li><li>Achievement orientation</li><li>Availability to work on shifts 24/7/52&nbsp;</li></ul>&nbsp;&nbsp;What’s in it for you?<ul><li>An award-winning working environment 🚀</li><li>State of the art facilities including gym &amp; restaurant 🏢</li><li>Hybrid working model 💻</li><li>Competitive salary package and bonus scheme 💸</li><li>Health insurance coverage &amp; Pension Plan 🙏</li><li>Monthly food allowance 🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy 🎓</li><li>Internal Career Opportunities 💼</li><li>Well-Being Activities 💪</li></ul> OPAP Group is an equal opportunity employer

Junior Technical Operations Engineer (3761)

We at&nbsp;Nova, are a very young and dynamic team, the 2nd largest telecom provider in Greece, looking for a talented and highly motivated CVM Product Manager to join our CNS Acquisition, CVM &amp; Base Development team.You have a challenging mission for:Boost revenue by growing existing customers and acquiring new ones, turning insights into actionable sales initiatives, coordinating cross-functional campaigns, and delivering exceptional customer experiences. This is an excellent opportunity for a proactive professional who thrives in a fast-paced environment and brings fresh ideas to drive results.What will you do:<ul><li>Revenue growth via development of existing customer base (CRM-CVM) &amp; acquisition of new customers; Owner of end-to-end design and execution of cross-selling and upselling campaigns &amp; offering</li><li>Responsible for maintaining the right balance between production volumes and average value-in, safeguarding a healthy development of converged consumer base</li><li>Analyze multiple datasets &amp; create relevant segmentation to identify opportunities and quickly turn insights into Sales initiatives</li><li>Main contact person with Sales points for her/his field, supporting and educating our sales partners with relevant material</li><li>Coordinating digital campaigns and initiatives with digital &amp; brand departments</li><li>Analyze market and perform competition analysis</li><li>Cross-functional collaboration with all involved departments across organization for the proper delivery and support of services</li><li>Expected to bring new &amp; fresh ideas</li><li>Guarantee impeccable execution with maximum level of CEX</li></ul>It would be great if you have:<ul><li>3–5 years of experience in CRM/CVM, Marketing, Finance, or Analytics (CRM experience preferred).</li><li>Bachelor’s degree in Statistics, Mathematics, Marketing, Finance, Computer Science, or a related field.</li><li>Strong analytical skills with experience in SQL , Python , Relational Databases</li><li>Results-oriented, with a proven track record of exceeding targets.</li><li>Creativity, efficiency, and attention to detail</li><li>Excellent command of the English language.</li><li>A collaborative team player.</li></ul>&nbsp;What you will get<ul><li>Wellness programs to keep yourself fit</li><li>Mobile voice and data to talk</li><li>Discounts on&nbsp;Nova Fixed / Mobile / TV&nbsp; for you, friends, family</li><li>Private Insurance program to check up on your health</li><li>Toddlers allowance to daycare your kids</li></ul>

CVM Product Manager

Lead customer operations’ teams to enhance network optimization and provide architectural and design recommendations based on KPI reporting. Work closely with client’s network operations monitoring departments (NOC, SOC) providing guidelines and instructions for the implementation of best practices regarding ensuring the smooth operation of the network and resolving any issues that may arise during its operation.&nbsp;Main Responsibilities:&nbsp;Network Security Design and Implementation:&nbsp;&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Design and implement Standard Operating Procedures (SOPs) for client network and security solutions.&nbsp;&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure best practices are followed across client projects.&nbsp;&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ascertain that Projects are comprehensively documented according to Corporate policy&nbsp;and customer requirements&nbsp;Customer Support and Operations:&nbsp;&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Lead customer operations on premises&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Lead Daily network operations such as: Health Check, Monitoring and analysis of relevant performance indicators and management of relevant system alerts (Performance Alarm Handling), management of technical problems and their correction (e.g. operation, security), Configuration Changes, reproduction of errors in the lab environment to facilitate the resolution process (if possible), etc.&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Orchestrate escalated Customer Incidents thus ensuring SLAs&nbsp;&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage Service Requests that require implementation&nbsp;&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage Change Requests that require design and implementation&nbsp;&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Lead incident response efforts and root cause analysis towards implementing corrective measures to prevent future incidents.&nbsp;&nbsp;Technical Expertise and Continuous Improvement:&nbsp;&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Stay updated with the latest security trends, threats, and technologies.&nbsp;&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Lead customer nonproduction testing.&nbsp;What we are looking for:&nbsp;· At least 5 years of work experience in network management issues (Routing, Switching) in a large organization or campus/ business environment with an extensive office network and technologies such as wired and wireless LAN, SD-WAN, &nbsp;and MPLS.&nbsp;·&nbsp; &nbsp; &nbsp;At least 5 years of work experience in solutions from manufacturers such as Cisco, Huawei or Fortinet.&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; High level Security knowledge desirable.&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;At least 2 years of experience in network management in a cloud environment (Azure, AWS, Oracle) is desirable.&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bachelor's or &nbsp;Master's degree in a relevant field (e.g. Computer Science, Electrical Engineering, Network Engineering).&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; CCNP Enterprise or equivalent certifications from other manufacturers (Fortinet, Juniper, Palo Alto), with corresponding experience in an integrator or telecommunications provider required.&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; CCNP Security or equivalent certifications from other manufacturers (Fortinet (NSE7, Palo Alto), with corresponding experience in an integrator or telecommunications provider required.&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience with Huawei’s LAN and Wifi solutions and iMaster is highly desirable.&nbsp;What you will gain:&nbsp;<ul><li>🏋️ ️Friendly and dynamic working environment</li><li>🏫 Formal training and Professional Qualifications fully funded</li><li>✔️ Competitive compensation package</li><li>⚕️ Private Health Insurance</li><li>⚖️Work-Life Balance initiatives</li><li>🏃🏽 Corporate Sports Teams (e.g. Running, Basketball, Volleyball)</li><li>👥 A Buddy who will support you with your onboarding</li></ul>

Senior Network Security Engineer

What you’ll do:<ul><li>Participate in all phases of the development life-cycle, focusing on designing, coding and unit testing</li><li>Develop and maintains functional and stable applications to meet customers’ needs</li><li>Participate in testing and code review</li><li>Deploy and support e-commerce production environments</li><li>Follow standard code practices and build reusable code and libraries for future use</li><li>Support colleagues in requirements gathering and consult the customer on e-commerce best practices</li><li>Be an active member of a collaborative team and share a strong cross-team, cross-functional culture</li><li>Be a fast and independent learner with an aptitude for leveraging knowledge to deliver solid results</li><li>Demonstrate attention to detail and continuously stay focused on delivering high quality solutions</li></ul>What you’ll bring:<ul><li>BSc in Software Engineering or a related discipline</li><li>Fluency in Greek and English</li><li>Excellent team work and communication skills</li><li>Dependability and capability to take initiatives</li><li>Experience in Java Spring &amp; Spring Boot Frameworks will be considered an asset</li><li>Knowledge and understanding of RESTful Services, XML, JSON</li></ul> For all Job Openings below submit your CV in English, along with a cover letter that states your career aspirations at hr@cognity.gr.

Java Software Engineer (Code:JSE)

We are looking for ERP Technical&nbsp;Consultant&nbsp;to join our high caliber team.Your contribution to the success of the team<ul><li>Design and implement custom solutions using Soft1 tools, ensuring optimal performance and scalability.</li><li>Analyze business and functional requirements to develop and implement advanced technical specifications.</li><li>Conduct unit testing and troubleshooting to ensure software quality and reliability.</li><li>Collaborate closely with business consultants, providing technical insights and designing solutions for identified gaps.</li><li>Provide training and ongoing technical support for customized Soft1 implementations.</li><li>Stay up to date with emerging technologies and contribute to continuous process improvement</li></ul>Your Qualifications &amp; Competencies<ul><li>Bachelor’s degree in Computer Science, Information Technology, or a related field (Master’s degree is a plus).</li><li>Proven experience in a similar role, preferably within ERP consulting, implementation, or software development.</li><li>Strong expertise in SQL Server, JavaScript, ERP software.</li><li>Experience in Business Intelligence tools and .NET is advantageous but not mandatory.</li><li>Excellent problem-solving abilities, with a proactive and analytical mindset.</li><li>Strong customer-oriented approach with the ability to translate business needs into technical solutions.</li><li>Exceptional communication, negotiation, and interpersonal skills.</li><li>Fluency in English, both written and spoken</li></ul>Your Benefits:We are growing our team with the vision of having top performers who contribute directly to the growth of the company. As a result, we offer:💰Competitive remuneration package❤️Private health insurance plan🏠Hybrid working model💯Opportunity to work alongside people who are always eager to mentor🚍Transportation with company’s bus from central stations📖 Funded training &amp; development opportunities🥪Catering food services

ERP Technical Consultant (Softone ERP)

Epsilon Net, the Largest Group of Business Software in Greece with a full portfolio of specialized services and software solutions, offers you:Career Growth – Become part of a team that fosters growth, learning, and personal development.Supportive Culture – Achieve greatness in a space that emphasizes cooperation, idea exchange, and a pursuit of excellence.Top Clients &amp; Technology – Join forces with top-tier business professionals and utilize the most innovative Microsoft tools.🟪Your RoleWe are looking for a Microsoft Business Central ERP Consultant to support our clients in implementing, customizing, and optimizing Dynamics 365 Business Central. The ideal candidate will have hands-on experience with full lifecycle BC implementations, strong understanding of business processes, and the ability to provide reliable post-deployment support and guidance.🟩Your Mission<ul><li>Implementation &amp; Configuration: Lead the setup, configuration, and deployment of Microsoft Dynamics 365 Business Central, covering key modules such as Finance, Inventory, Purchasing, Sales, and Warehousing.</li><li>Business Process Optimization: Analyze current business processes and propose optimized solutions using Business Central best practices.</li><li>Training &amp; Support: Deliver user training sessions and provide ongoing support to ensure successful adoption of the system.</li><li>System Enhancements: Support continuous improvements, upgrades, integrations, and customizations within the BC environment.</li><li>Stakeholder Collaboration: Work closely with clients, technical teams, and project stakeholders to ensure effective delivery and alignment with business objectives.</li></ul>🟨What You Offer<ul><li>Βachelor’s degree in computer science, Software Engineering, Economics, Business Administration or another related field.</li><li>At least 3+ years of proven experience with ERP systems—preferably Microsoft Dynamics 365 Business Central or NAV.</li><li>Strong analytical and problem-solving skills.</li><li>Excellent communication, interpersonal, and presentation abilities.</li><li>Very good knowledge of English language.</li></ul>🌟A great asset<ul><li>Hands-on experience with Microsoft Dynamics 365 Business Central or Dynamics NAV implementations.</li><li>Familiarity with other major ERP systems such as SAP Business One, Oracle, or similar.</li><li>Knowledge of the Microsoft Power Platform (Power Apps, Power Automate, Power BI).</li><li>Microsoft Dynamics/Business Central certifications.</li></ul>🟫What We Offer💰 Competitive salary &amp; benefits package.📚 Ongoing training &amp; career development (Epsilon Training &amp; Epsilon College).🩺 Private medical insurance &amp; psychological support services.💻 Hybrid working model (Athens &amp; Thessaloniki) / Remote for other cities.🏆 Multi-awarded workplace (Fortune’s 100 Best Companies to Work For in Europe 2024, Best Workplace in Technology, Best Workplaces for Women).

Microsoft Dynamics Consultant

As Quality Engineering Manager, you will be responsible for global establishing and applying delivery &amp; test management, and technical quality standards and services within the delivery portfolios and across the business. You will ensure that Quality Gates and Quality Engineering principles are embedded throughout the software development lifecycle, driving consistency, compliance, and continuous improvement.YOUR NEW KEY RESPONSIBILITIES<ul><li>Create &amp; implement based on best practices, policies, and procedures around Quality Management, including Test Management, DevOps, and delivery (Agile &amp; Waterfall).</li><li>Define, implement and enforce Quality Gates across all phases of delivery to ensure compliance with organizational standards and regulatory requirements.</li><li>Provide independent assurance through health checks, gate reviews, and prioritization based on SAFe methodology in systems such as Azure DevOps.</li><li>Proactively assist teams in the Delivery Portfolios by providing direct support, expert advice, and guidance on Quality Engineering best practices.</li><li>Support onboarding of Project/Delivery Managers to ensure consistent knowledge of ways of working based on SAFe.</li><li>Introduce innovative concepts and ideas to improve overall efficiency in Performance &amp; Quality Management, and set up and maintain quality metrics and dashboards.</li><li>Collaborate with engineering teams to integrate automated testing, continuous integration, and continuous delivery pipelines aligned with DevOps principles.</li></ul>ARE THESE YOUR SECRET INGREDIENTS?<ul><li>Bachelor’s degree in a relevant field; Master’s preferred.</li><li>10+ years of relevant work experience in Project Management and Project Delivery.</li><li>Expert in Project/Programme Management principles, methods, techniques, and tools.</li><li>Implementing QA roadmaps&nbsp;</li><li>Strong knowledge and experience with software testing frameworks, test automation, and Quality Engineering practices.</li><li>Experience working with digital tools such as Miro, Mural, Smartsheet for supporting Design Thinking and Rapid Prototyping approaches.</li><li>Proven ability to develop and implement Performance, Quality, and Assurance functions for both Waterfall and Agile methodologies.</li><li>Certification or operational experience in managing development of Project Online, SharePoint, Azure DevOps, and Office 365 toolsets to support continuous process improvement.</li><li>Excellent facilitation and consultancy skills.</li></ul>ABOUT YOUR NEW TEAM:We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of The Coca-Cola Company. Operating in 29 markets across Europe, Africa, and Eurasia, we bottle, distribute, and sell an exceptional portfolio of beverages while creating value for our communities, driving socio-economic growth, and reducing our environmental impact.Our team includes more than 30,000 people representing over 70 nationalities across five continents. Diversity is our strength, offering wide opportunities for development and career growth. We nurture talent, support mobility across functions and geographies, and believe in the potential of each individual - even when their experience is not “perfect.”At Coca-Cola HBC, we are an inclusive employer proud of our diverse workforce. We provide equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us to shape a culture where everyone belongs and contributes to our success.

Quality Engineering Manager

Code.Hub is the first Hub for Developers in Greece, builds together with partners decentralized digital hubs in FinTech for expanding the portfolio of their services globally. Code.Hub has the knowledge and technical mentorship for all technologies and helps the SW Engineers expand their skills and opportunity to make a great career path for their future!Code.Hub believes in the talent of Greece. Code.Hub manages the biggest Software Development projects in the Greek market and numerous already 75% of the IT market in Greece. During 2018 and 2019, Code.Hub was listed in the top 100 most innovative initiatives in Greece.Code.Hub was awarded in 2021 &amp; 2020 with Gold Awards as the best company in the market regarding our services and again in 2022 as the Rising Star of the year, taking first place in “Best Talent Management Strategy &amp; Initiative” and “Best Youth Employment Initiative”. Code.Hub works together with leading global professional services companies, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Code.Hub works with high-end technologies to help clients improve their performance and create sustainable value for their stakeholders.Our FinTech project is one of the largest Greek banks headquartered in Athens, Greece, with approximately 18.5 thousand employees in 8 countries in Greece and South East Europe, which offers a full range of financial products and services to approximately 5.6 mn customers. Total assets of the Group amounted to €82.2 bn, net loans to €48.3 bn and customer deposits to €39.3 bn. We implement all the re-engineering to cutting edge technologies, all the applications in FinTech Sector, from Architecture to new mobile application services in the Greek Market.We are looking for a Front-End Developer, who will be responsible for developing, designing, and implementing high-impact features. Also, you will manage, maintain, and extend already existing implementations. You will work closely with the Product Owner and the team Designer to finalize UX and agree on UI as part of an agile team, working in a hybrid model that blends in-office and remote work.Responsibilities:<ul><li>Design and implement highly responsive and performant user interface components using React.</li><li>Participate in the full development &amp; release lifecycle of the next generation software.</li><li>You will be helping to drive code quality, ensuring best practices.</li><li>Participate in code reviews and task estimation.</li><li>Take ownership of products/features and writing technical documentation.</li></ul>WHO WE´RE LOOKING FOR?&nbsp; Basic Requirements:<ul><li>Bachelor’s Degree (AEI / TEI) in Computer Science, Software engineering or related discipline.</li><li>Minimum 3 years of experience with React.js.</li><li>Experience with JavaScript, CSS, and HTML.</li><li>Experience with front-end application design patterns (e.g., SPA).</li><li>Sufficient knowledge of state management solutions and experience related tools/libraries (e.g., context, Redux).</li><li>Experience with version control (Git).</li><li>Sufficient knowledge of API design and integration (e.g., Rest).</li><li>Ability to work as a team member and guide less experienced members.</li><li>Ability to work creatively in a problem-solving environment.</li><li>Passionate about quality.</li></ul>Good to Have:<ul><li>Experience with testing frameworks.</li><li>Knowledge of Webpack, or other build tools.</li><li>Experience working in agile environment.</li><li>Experience with Continuous Delivery approaches and best practices, such as Continuous Integration, TDD, BDD etc.</li><li>Experience with user interface design.</li><li>Experience with functional programming principles and practices.</li></ul>Let’s talk about us:<ul><li>Hybrid working model.</li><li>A competitive salary.</li><li>Signing Bonus.</li><li>Brand new equipment.</li><li>Exciting &amp; friendly work environment.</li><li>Career &amp; competencies’ development.</li><li>Continuous learning &amp; development experience based on infinity model through Code.Hub’s Code.Learn.</li><li>L&amp;D plan for your career improvement.</li><li>A truly open, inclusive, and competitive-free environment to grow your skills and have fun! Internal competitions &amp; rewards.</li></ul>Let’s talk about Code.Hub-ers:<ul><li>You are eligible to free LinkedIn trainings.</li><li>You are eligible to have free pass to all training Code.Learn activities after 6 months from your induction.</li><li>Training &amp; Tech Mentor for your induction.</li><li>Unlimited access to LinkedIn Learning platform (1st semester).</li><li>Sponsoring of a Bachelor and/or Master’s Degree from Athens Tech College.</li><li>Private Health Insurance.</li><li>Performance planning each six months and each two years planning of promotion.</li><li>Free Lunch/Snack every day &amp; Cocktail Fridays @ our offices.</li><li>Referral Bonus.</li></ul>

React Front-End Developer

We are looking for a&nbsp;Head of ΙΤ Retail who will be responsible for all aspects of information systems and digital initiatives for all the retail companies and ensures seamless operation of Retail stores in Greece and abroad, enhancing productivity, improving customer experience, and driving innovation through digital trends and technologies.The Head of IT Retail leads a team of professionals to ensure the seamless delivery of IT services and technical solutions, manages vendor relationships and leads IT innovation within the Retail companies. &nbsp;Furthermore, the Head of IT Retail oversees the smooth operations of Retail site systems, their integration with SAP &amp; other ERP systems, payment and other line of business (LoB) applications. The role manages the collaboration with other departments and external partners to deliver innovative and impactful solutions in alignment with the Retail business vision, strategy, goals and values.<h2>During your day you will:</h2><ul><li>Be responsible for the seamless IT service delivery for all Retail stores (indicatively fuels sites, convenience stores, pharmacies, car wash sites, energy (utilities) stores) over a number of countries.</li><li>Be responsible for the design, requirements analysis, planning, implementation and monitoring of new projects/ solutions for all Retail stores, ensuring the integrity/quality of the overall solutions.</li><li>Be responsible for planning and executing/monitoring of the corresponding budget in Retail.</li><li>Be responsible for the fiscal and legal compliance of all Retail stores cooperating closely with the tax and legal departments and tax authorities to monitor deadlines and timetables and schedule IT resources accordingly.</li><li>Evaluate current business processes to identify opportunities for digital enhancement and advises stakeholders on optimal digital investments to boost productivity and improve customer experience.</li><li>Analyze, evaluate and propose procurement of hardware, software &amp; IT services, considering current and future needs of the Retail stores.</li><li>Monitor vendors SLAs according to their contractual obligations and manages vendor relationships and escalations.</li><li>Stay abreast of emerging digital trends and technologies to maintain a competitive edge.</li><li>Supervise section staff, sets goals and evaluates performance</li></ul><h2>What you need to stand out:</h2><ul><li>Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field</li><li>Master of Science degree with relevant specialization would be considered a plus</li><li>At least 6 years of proven experience in similar role and fast paced environment&nbsp;</li><li>High level knowledge of Information systems and technology management. &nbsp;Knowledge of SAP business processes will be considered a plus.</li><li>Knowledge of Retail industry standards and practices. Experience in the Fuels Retail sector will be considered a plus.</li><li>Excellent communications skills both verbal and written, in Greek and English languages</li><li>Demonstrates clear leadership and supervisory skills.</li><li>Strategic vision and planning.</li><li>Ability to communicate effectively at all levels to both technical and non-technical audiences.</li></ul>&nbsp;&nbsp;&nbsp;Our Compass is the #ACTION#A_uthenticity#C_ompassion#T_eamwork#I_ntegrity#O_wnership#N_ever giving up&nbsp;&nbsp;What gives us energy:<ul><li>Friendly and fast paced environment, being always at the heart of the #action</li><li>Continuous learning to empower our teams</li><li>Career Development opportunities across the Motor Oil Group</li><li>Competitive compensation package</li></ul>&nbsp;&nbsp;*We @Motor Oil Group are an equal opportunity employer.Our hiring decisions are based solely on qualifications, merit, and business needs. We recruit, employ, train, and promote individuals without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, genetic characteristics, or any other protected status. Our commitment is to maintain an inclusive and diverse workforce where everyone has the opportunity to succeed.

Head of IT Retail

&nbsp;Our People, Our Energy!&nbsp;<h2>The Company</h2>MORE (Motor Oil Renewable Energy)&nbsp;is a subsidiary company of the&nbsp;Motor Oil Group&nbsp;and is dynamically active in the field of clean energy production &amp; management. MORE’s vision is, through the innovative development of its units and services, to produce more clean energy, and create more alternatives for a sustainable future for all. Having as guarantee the credibility and confidence inspired by the Motor Oil Group’s name, as well as the stability and financial health, MORE dares and invests, looking to the future. We strive to develop our people to their highest potential, through continuous learning and assignment of challenging projects.At&nbsp;Motor Oil Group, our people are our energy!We support the Greek economy with exports to over 75 countries, thousands of employees, and continuous new investments. We work together to shape the future of energy and we focus on developing and empowering our people, cultivating their talents that will shape our future journey towards the energy transition.<h2>Starting with the role:</h2>Currently we are searching to hire a Technical Support Engineer who will be the primary technical liaison for customers interconnecting their renewable energy assets to our Virtual Power Plant (VPP) platform. Provide expert technical assistance, troubleshoot connection issues, and ensure smooth integration between customer systems and our aggregator platform, enabling reliable and optimized renewable energy aggregation. This role will also support our internal operations and maintenance teams by providing technical guidance and problem-solving expertise related to VPP connectivity and system performance.<h2>During your day you will:</h2><ul><li>Provide timely and effective technical support to customers regarding their interconnection to the VPP platform.</li><li>Assist customers with onboarding, configuration, and integration of their renewable energy assets (solar, wind, storage, etc.) into the RES aggregator platform.</li><li>Diagnose and resolve technical issues related to communication protocols, data exchange, telemetry, and control commands between customer equipment and the VPP.</li><li>Collaborate with internal teams (engineering, operations, IT) to escalate and resolve complex technical problems.</li><li>Provide technical support and troubleshooting assistance to the internal operations and maintenance (O&amp;M) teams regarding VPP interconnection, communication issues, and system diagnostics.</li><li>Support O&amp;M teams in analyzing system performance data, resolving operational incidents, and optimizing connectivity to ensure platform reliability.</li><li>Develop and maintain documentation including troubleshooting guides, FAQs, and onboarding procedures for customers and internal teams.</li><li>Monitor system performance and alert customers and internal teams proactively on potential issues impacting their interconnection.</li><li>Support training sessions and webinars to educate customers and internal teams on platform capabilities and best practices.</li><li>Continuously update technical knowledge related to VPP technologies, communication standards, and renewable energy systems.</li></ul><h2>What you need to stand out:</h2><ul><li>Bachelor’s degree in electrical engineering, Renewable Energy, Computer Science, or a related technical field (or equivalent experience)</li><li>Master Degree in related fields will be considered an asset</li><li>2 years of experience in technical support or engineering roles within the energy, utilities, or renewable energy sectors preferred</li><li>Experience with SCADA, energy management systems (EMS), or DERMS platforms.</li><li>Knowledge of cloud platforms and IoT architecture will be considered a plus.</li><li>Familiarity with cybersecurity best practices in energy systems connectivity.</li><li>Fluency in English (verbal and written)</li><li>Proficient in all MS Office software especially Word, Excel, Power Point</li><li>Accountability and Reliability&nbsp;</li></ul>&nbsp;&nbsp;Our Compass is the #ACTION#A_uthenticity#C_ompassion#T_eamwork#I_ntegrity#O_wnership#N_ever giving up&nbsp;&nbsp;What gives us energy:<ul><li>Friendly and fast paced environment, being always at the heart of the #action</li><li>Continuous learning to empower our teams</li><li>Career Development opportunities across the Motor Oil Group</li><li>Competitive compensation package</li></ul>&nbsp;&nbsp;*We @Motor Oil Group are an equal opportunity employer.Our hiring decisions are based solely on qualifications, merit, and business needs. We recruit, employ, train, and promote individuals without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, genetic characteristics, or any other protected status. Our commitment is to maintain an inclusive and diverse workforce where everyone has the opportunity to succeed.

Network Maintenance Specialist (M9)

We are seeking a Junior Platform Engineer to join our eCommerce &amp; Digital Operations team.In this role, you will help ensure the reliability, performance and seamless operation of our digital platforms, supporting critical systems that power customer experiences and business operations.Responsibilities<ul><li>Maintain and monitor eCommerce, loyalty and digital operational platforms to ensure high performance, uptime and reliability</li><li>Provide Tier 2 support for customer-facing systems, addressing issues related to catalog, pricing, promotions, personalization, loyalty points, identity, checkout and digital content</li><li>Collaborate with DevOps, Product Owners and vendor partners to resolve platform incidents and prevent customer-impacting disruptions</li><li>Support the operation of microservice-based architectures, including API gateways, service meshes and containerized deployments</li><li>Use observability tools to diagnose performance bottlenecks or failure patterns across the digital ecosystem</li><li>Assist with rollout, testing and validation of new microservices, integrations and platform enhancements</li><li>Monitor and support streaming pipelines such as Kafka for real-time events including cart updates, orders, promotions, personalization and loyalty transactions</li><li>Demonstrate understanding of relational database operations such as Postgres, MySQL and SQL Server, including query optimization, data validation and issue diagnosis</li><li>Assist with schema changes, replication monitoring and performance tuning across production and pre-production databases</li><li>Partner with engineering teams to ensure data integrity across APIs, services and downstream systems</li><li>Support and maintain system integrations across digital platforms, loyalty engines, store systems and enterprise applications</li><li>Troubleshoot API failures, latency issues and payload-level anomalies in REST, SOAP, GraphQL, event-driven and batch integrations</li><li>Ensure integrations follow best practices for security, scalability and fault tolerance</li><li>Enhance monitoring, logging and alerting across digital and loyalty systems using APM and observability tools</li><li>Document platform behavior, system flows, operational playbooks and troubleshooting guides</li></ul>Requirements<ul><li>Bachelor’s degree in Computer Science, Engineering, Information Systems or equivalent practical experience</li><li>Up to 1 year of working experience in platform operations, support or related technical roles</li><li>Knowledge of relational databases and proficiency with SQL</li><li>Familiarity with API technologies such as REST, GraphQL and SOAP, and integration patterns including synchronous, asynchronous, event-driven and batch</li><li>Analytical and diagnostic skills with capability to resolve complex system issues</li><li>Communication skills to collaborate with technical and non-technical people</li><li>Understanding of scripting languages such as HTML or Java considered an asset</li></ul>Nice to have<ul><li>Understanding of microservices architecture and distributed systems</li><li>Hands-on experience with observability and monitoring tools such as Datadog, New Relic, Splunk, Grafana or ELK</li><li>Experience with streaming platforms such as Kafka</li></ul>We offer/BenefitsFor your comfortable work:<ul><li>Remote and hybrid work opportunities</li><li>Option to work from our centrally located office in Athens</li><li>Corporate laptop provided</li><li>Private health insurance</li><li>Meal vouchers / restaurant tickets</li><li>My Benefit card (264€/year)</li><li>Monthly public transportation card</li></ul>For your growth:<ul><li>Global and diverse client portfolio, large-scale projects, and trendy technologies</li><li>Diverse multicultural, multi-functional, and multilingual work environment</li><li>Opportunity to contribute to internal and open-source products</li><li>Outstanding career development opportunities with a transparent career path and a roadmap to accelerate your journey</li><li>Possibility to create a Personal Development Plan from the first day in the company</li><li>Numerous opportunities for self-development: hard &amp; soft skills internal training courses, mentoring programs, and unlimited access to LinkedIn Learning courses, external e-Libraries</li><li>Certification opportunities</li><li>Knowledge-sharing with colleagues from EPAM's global tech and non-technical communities</li><li>Language courses</li></ul>

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