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Operational Leadership &amp; ExcellenceSupervise daily outlet operations, ensuring smooth coordination and consistent service delivery.Act as shift leader, maintaining a strong presence on the floor to monitor quality and service flow.Support the Outlet Manager in ensuring adherence to health, safety, and hygiene standards (HACCP and internal policies).Assist in planning and executing outlet activities, promotions, and special events.Team Management &amp; DevelopmentSupervise, guide, and support the service team to ensure high performance and adherence to standards.Support the recruitment, onboarding, and training of new and returning seasonal team members.Foster teamwork and motivation, creating a positive and collaborative work atmosphere.Financial &amp; Business PerformanceSupport daily sales activities, upselling, and cost control initiatives in line with divisional objectives.Assist in monitoring stock, waste, and operational costs to ensure efficiency.Contribute to achieving revenue targets through effective service and guest engagement.Guest Experience &amp; Service QualityEnsure every guest receives attentive, professional, and friendly service.Handle guest feedback and service recovery with professionalism and discretion.Support a culture of continuous improvement based on guest feedback and internal reviews.Coordination &amp; CommunicationEnsure effective communication with Culinary, Bar, and other departments for smooth operation.Participate in daily briefings and service meetings, communicating priorities and updates to the team.Support clear and consistent information flow between management and service employees.AccountabilityAccountable for the smooth execution of outlet operations during assigned shifts.Responsible for supervising service quality, maintaining standards, and supporting team performance.Acts as delegated leader in the absence of the Outlet Manager or Outlet Senior Manager.Qualifications &amp; ExperiencePrevious experience as a Restaurant Supervisor or senior employee, ideally within luxury hotel or resort environments.Fluency in English.Strong leadership and communication skills.Good knowledge of food and beverage service; basic wine knowledge is a plus.Ability to multitask and solve problems under pressure.Degree/Diploma in Hospitality would be a plus.What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.GrowHave room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration package.Accommodation &amp; daily transportation.Full board meals.Departmental training.

Outlet Assistant Manager (Mini Bars) Crete  

To support the Outlet Manager or Outlet Senior Manager in overseeing the daily operation of the outlet, ensuring service excellence, guest satisfaction, and smooth team coordination. The Outlet Assistant Manager plays a key operational role on the floor, supervising service teams, maintaining standards, and ensuring an efficient workflow throughout service periods.This role contributes to the outlet’s success by ensuring consistent execution of brand standards, supporting team development, and maintaining a positive and organized work environment.Key ResponsibilitiesOperational Leadership &amp; ExcellenceSupervise daily outlet operations, ensuring smooth coordination and consistent service delivery.Act as shift leader, maintaining a strong presence on the floor to monitor quality and service flow.Support the Outlet Manager in ensuring adherence to health, safety, and hygiene standards (HACCP and internal policies).Assist in planning and executing outlet activities, promotions, and special events.Team Management &amp; DevelopmentSupervise, guide, and support the service team to ensure high performance and adherence to standards.Support the recruitment, onboarding, and training of new and returning seasonal team members.Foster teamwork and motivation, creating a positive and collaborative work atmosphere.Financial &amp; Business PerformanceSupport daily sales activities, upselling, and cost control initiatives in line with divisional objectives.Assist in monitoring stock, waste, and operational costs to ensure efficiency.Contribute to achieving revenue targets through effective service and guest engagement.Guest Experience &amp; Service QualityEnsure every guest receives attentive, professional, and friendly service.Handle guest feedback and service recovery with professionalism and discretion.Support a culture of continuous improvement based on guest feedback and internal reviews.Coordination &amp; CommunicationEnsure effective communication with Culinary, Bar, and other departments for smooth operation.Participate in daily briefings and service meetings, communicating priorities and updates to the team.Support clear and consistent information flow between management and service employees.AccountabilityAccountable for the smooth execution of outlet operations during assigned shifts.Responsible for supervising service quality, maintaining standards, and supporting team performance.Acts as delegated leader in the absence of the Outlet Manager or Outlet Senior Manager.Qualifications &amp; ExperiencePrevious experience as a Restaurant Supervisor or senior employee, ideally within luxury hotel or resort environments.Fluency in English.Strong leadership and communication skills.Good knowledge of food and beverage service; basic wine knowledge is a plus.Ability to multitask and solve problems under pressure.Degree/Diploma in Hospitality would be a plus.What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.GrowHave room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration package.Accommodation &amp; daily transportation.Full board meals.Departmental training.

Outlet Assistant Manager Crete 

Ως Captain, θα έχετε καθοριστικό ρόλο στη διαμόρφωση της εμπειρίας φιλοξενίας των επισκεπτών μας. Με ηγετική παρουσία και υψηλά πρότυπα επαγγελματισμού, θα συντονίζετε τη λειτουργία του σέρβις στον χώρο ευθύνης σας, διασφαλίζοντας άψογη εξυπηρέτηση και ομαλή συνεργασία όλων των τμημάτων.Ο ρόλος αυτός συνδυάζει επιχειρησιακή οργάνωση, καθοδήγηση ομάδας και άμεση επαφή με τον επισκέπτη, με στόχο τη δημιουργία αξέχαστων εμπειριών.&nbsp;Ζωή στο Ξενοδοχείο / ΘέρετροΤο επισιτιστικό τμήμα είναι ζωντανό, δυναμικό και απαιτητικό. Κάθε βάρδια έχει τον δικό της ρυθμό — συντονισμός ομάδας, επικοινωνία με κουζίνα και bar, διαχείριση αιτημάτων και συνεχής προσαρμογή. Ως Captain, θα είστε το σημείο αναφοράς που διασφαλίζει ποιότητα, ροή και αρμονία στην εξυπηρέτηση.Θα εργάζεστε σε ένα περιβάλλον που ενθαρρύνει την εξέλιξη, τη συνεργασία και τη συνεχή βελτίωση.&nbsp;Τι θα κάνετε<ul><li>Επιβλέπετε και διαχειρίζεστε τη λειτουργία του σέρβις στον χώρο ευθύνης σας</li><li>Διασφαλίζετε υψηλά πρότυπα φιλοξενίας και εξαιρετική εμπειρία επισκεπτών</li><li>Λειτουργείτε ως σύνδεσμος μεταξύ ομάδας σέρβις, κουζίνας και bar</li><li>Υποστηρίζετε, εκπαιδεύετε και καθοδηγείτε τα μέλη της ομάδας</li><li>Διαχειρίζεστε σχόλια και παράπονα επισκεπτών με επαγγελματισμό και φροντίδα</li><li>Συμβάλλετε στη βελτιστοποίηση των διαδικασιών εξυπηρέτησης</li></ul>&nbsp;Αυτό που σας κάνει ξεχωριστούςΠιστεύουμε ότι ένας εξαιρετικός Captain εμπνέει την ομάδα του, διατηρεί υψηλά standards και παραμένει πάντα προσανατολισμένος στον επισκέπτη.&nbsp;Αναζητούμε άτομα που:<ul><li>Διαθέτουν αποδεδειγμένη εμπειρία σε αντίστοιχη θέση σε ξενοδοχεία ή resorts υψηλών προδιαγραφών</li><li>Έχουν ισχυρές ηγετικές και οργανωτικές δεξιότητες</li><li>Διακρίνονται για την προσοχή στη λεπτομέρεια και την προληπτική στάση</li><li>Έχουν άριστες επικοινωνιακές και επιλυτικές ικανότητες</li><li>Διαθέτουν πάθος για τη φιλοξενία και την παροχή ποιοτικών εμπειριών</li></ul>&nbsp;Γιατί να ενταχθείτε στην ομάδα μας<ul><li>Δυναμικό και υποστηρικτικό εργασιακό περιβάλλον</li><li>Ευκαιρίες επαγγελματικής εξέλιξης και ανάπτυξης καριέρας</li><li>Ανταγωνιστικό πακέτο αποδοχών και παροχών</li><li>Διαμονή (μόνο για εργασία σε resorts) και διατροφή</li></ul>&nbsp;

Restaurant Captain

Numo Ierapetra, Curio Collection by Hilton, is an adults-only escape that shines a fresh light on the hidden gem of southern Crete. Nestled along sun-soaked shores and framed by lush evergreen gardens, our resort blends barefoot luxury with earthy design and a vibrant atmosphere. It’s where modern style meets the laid-back charm of Ierapetra, perfect for those looking to unwind in style.Get the chance to work in the hotel that was awarded the silver in Best Hotel to Work In in 2024 at the Greek Hotel of the Year Awards.Key Responsibilities<ul><li>Oversee the daily operation of the restaurant(s), ensuring excellence in guest service and satisfaction</li><li>Ensure smooth coordination between kitchen, bar, and service teams</li><li>Maintain high standards of hygiene, service, and hospitality according to company and Hilton brand standards</li><li>Handle customer feedback proactively and with professionalism</li><li>Train, develop, and motivate the restaurant team to achieve service excellence</li><li>Supervise scheduling and shift planning to ensure optimum staffing</li><li>Ensure compliance with health &amp; safety, ISO, and HACCP regulations</li><li>Report on daily operations, guest satisfaction, and team performance to the F&amp;B Manager</li></ul>Requirements<ul><li>Degree or Diploma in Hospitality Management or related field</li><li>Excellent command of the English language</li><li>A second language will be considered an asset</li><li>Minimum&nbsp;2 years of experience in a similar position&nbsp;in a 5-star hotel or fine-dining restaurant</li><li>Computer literacy (MS Office, POS systems)</li><li>Strong leadership, team management, and communication skills</li></ul>Benefits<ul><li>A salary that makes Mondays better&nbsp;– Competitive pay for your awesomeness.</li><li>Training that’s anything but boring&nbsp;– On-the-job learning and workshops to keep you sharp.</li><li>Grow while you glow&nbsp;– Opportunities for professional development at every step.</li><li>Live the destination, not just the job&nbsp;– discover new places with accommodation provided.</li><li>Daily treats&nbsp;– Enjoy delicious meals in our staff restaurant.</li><li>Access special hotel rates worldwide&nbsp;– exclusively for our team members.</li><li>Winter Work Abroad&nbsp;– explore exciting hotel career opportunities.</li></ul>But before we meet, check out the main VALUES that represent the company and thus we are looking for in you:<ul><li>Teamwork&nbsp;– Together, we are always stronger!</li><li>Integrity&nbsp;– Do the right thing, even when no one is watching!</li><li>Respect&nbsp;– We value every voice and believe that every idea matters!</li><li>Kindness&nbsp;– A smile can change someone’s day!</li><li>Creativity&nbsp;– We approach challenges with imagination and an innovative spirit!</li></ul>Turn your passion into a career!

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