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To support the Outlet Manager or Outlet Senior Manager in overseeing the daily operation of the outlet, ensuring service excellence, guest satisfaction, and smooth team coordination. The Outlet Assistant Manager plays a key operational role on the floor, supervising service teams, maintaining standards, and ensuring an efficient workflow throughout service periods.This role contributes to the outlet’s success by ensuring consistent execution of brand standards, supporting team development, and maintaining a positive and organized work environment.Key ResponsibilitiesOperational Leadership &amp; ExcellenceSupervise daily outlet operations, ensuring smooth coordination and consistent service delivery.Act as shift leader, maintaining a strong presence on the floor to monitor quality and service flow.Support the Outlet Manager in ensuring adherence to health, safety, and hygiene standards (HACCP and internal policies).Assist in planning and executing outlet activities, promotions, and special events.Team Management &amp; DevelopmentSupervise, guide, and support the service team to ensure high performance and adherence to standards.Support the recruitment, onboarding, and training of new and returning seasonal team members.Foster teamwork and motivation, creating a positive and collaborative work atmosphere.Financial &amp; Business PerformanceSupport daily sales activities, upselling, and cost control initiatives in line with divisional objectives.Assist in monitoring stock, waste, and operational costs to ensure efficiency.Contribute to achieving revenue targets through effective service and guest engagement.Guest Experience &amp; Service QualityEnsure every guest receives attentive, professional, and friendly service.Handle guest feedback and service recovery with professionalism and discretion.Support a culture of continuous improvement based on guest feedback and internal reviews.Coordination &amp; CommunicationEnsure effective communication with Culinary, Bar, and other departments for smooth operation.Participate in daily briefings and service meetings, communicating priorities and updates to the team.Support clear and consistent information flow between management and service employees.AccountabilityAccountable for the smooth execution of outlet operations during assigned shifts.Responsible for supervising service quality, maintaining standards, and supporting team performance.Acts as delegated leader in the absence of the Outlet Manager or Outlet Senior Manager.Qualifications &amp; ExperiencePrevious experience as a Restaurant Supervisor or senior employee, ideally within luxury hotel or resort environments.Fluency in English.Strong leadership and communication skills.Good knowledge of food and beverage service; basic wine knowledge is a plus.Ability to multitask and solve problems under pressure.Degree/Diploma in Hospitality would be a plus.What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.GrowHave room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration package.Accommodation &amp; daily transportation.Full board meals.Departmental training.

Outlet Assistant Manager Crete 

Operational Leadership &amp; ExcellenceSupervise daily outlet operations, ensuring smooth coordination and consistent service delivery.Act as shift leader, maintaining a strong presence on the floor to monitor quality and service flow.Support the Outlet Manager in ensuring adherence to health, safety, and hygiene standards (HACCP and internal policies).Assist in planning and executing outlet activities, promotions, and special events.Team Management &amp; DevelopmentSupervise, guide, and support the service team to ensure high performance and adherence to standards.Support the recruitment, onboarding, and training of new and returning seasonal team members.Foster teamwork and motivation, creating a positive and collaborative work atmosphere.Financial &amp; Business PerformanceSupport daily sales activities, upselling, and cost control initiatives in line with divisional objectives.Assist in monitoring stock, waste, and operational costs to ensure efficiency.Contribute to achieving revenue targets through effective service and guest engagement.Guest Experience &amp; Service QualityEnsure every guest receives attentive, professional, and friendly service.Handle guest feedback and service recovery with professionalism and discretion.Support a culture of continuous improvement based on guest feedback and internal reviews.Coordination &amp; CommunicationEnsure effective communication with Culinary, Bar, and other departments for smooth operation.Participate in daily briefings and service meetings, communicating priorities and updates to the team.Support clear and consistent information flow between management and service employees.AccountabilityAccountable for the smooth execution of outlet operations during assigned shifts.Responsible for supervising service quality, maintaining standards, and supporting team performance.Acts as delegated leader in the absence of the Outlet Manager or Outlet Senior Manager.Qualifications &amp; ExperienceMinimum 3 years of leadership experience in Food &amp; Beverage, ideally within luxury hotel or resort environments.Demonstrated ability to manage multiple outlets or large-scale service operations.Strong leadership and people management skills with a hands-on, service-driven approach.Excellent communication and interpersonal skills.In-depth understanding of luxury hospitality standards and service etiquette.Committed to building high-performing teams and nurturing positive work environments.Flexible, calm under pressure, and solutions oriented.Fluent in English; additional languages are an asset.Degree or diploma in Hospitality Management or a related field preferred.What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.GrowHave room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration package.Accommodation &amp; daily transportation.Full board meals.Departmental training.

Outlet Manager (Room Service) Crete 

Operational Leadership &amp; ExcellenceSupervise daily outlet operations, ensuring smooth coordination and consistent service delivery.Act as shift leader, maintaining a strong presence on the floor to monitor quality and service flow.Support the Outlet Manager in ensuring adherence to health, safety, and hygiene standards (HACCP and internal policies).Assist in planning and executing outlet activities, promotions, and special events.Team Management &amp; DevelopmentSupervise, guide, and support the service team to ensure high performance and adherence to standards.Support the recruitment, onboarding, and training of new and returning seasonal team members.Foster teamwork and motivation, creating a positive and collaborative work atmosphere.Financial &amp; Business PerformanceSupport daily sales activities, upselling, and cost control initiatives in line with divisional objectives.Assist in monitoring stock, waste, and operational costs to ensure efficiency.Contribute to achieving revenue targets through effective service and guest engagement.Guest Experience &amp; Service QualityEnsure every guest receives attentive, professional, and friendly service.Handle guest feedback and service recovery with professionalism and discretion.Support a culture of continuous improvement based on guest feedback and internal reviews.Coordination &amp; CommunicationEnsure effective communication with Culinary, Bar, and other departments for smooth operation.Participate in daily briefings and service meetings, communicating priorities and updates to the team.Support clear and consistent information flow between management and service employees.AccountabilityAccountable for the smooth execution of outlet operations during assigned shifts.Responsible for supervising service quality, maintaining standards, and supporting team performance.Acts as delegated leader in the absence of the Outlet Manager or Outlet Senior Manager.Qualifications &amp; ExperiencePrevious experience as a Restaurant Supervisor or senior employee, ideally within luxury hotel or resort environments.Fluency in English.Strong leadership and communication skills.Good knowledge of food and beverage service; basic wine knowledge is a plus.Ability to multitask and solve problems under pressure.Degree/Diploma in Hospitality would be a plus.What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.GrowHave room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration package.Accommodation &amp; daily transportation.Full board meals.Departmental training.

Outlet Assistant Manager (Mini Bars) Crete  

Κύριες Αρμοδιότητες:<ul><li>Υποστήριξη του Front Office Manager στη διαχείριση προσωπικού και καθημερινών λειτουργιών.</li><li>Επίβλεψη και καθοδήγηση προσωπικού υποδοχής, concierge και τηλεφωνικού κέντρου.</li><li>Διασφάλιση άριστης εμπειρίας πελατών και αντιμετώπιση παραπόνων.</li><li>Διαχείριση κρατήσεων, check-in/check-out διαδικασιών και πληρωμών.</li><li>Συνεργασία με άλλα τμήματα (Housekeeping, Reservations, F&amp;B) για τη βέλτιστη λειτουργία του ξενοδοχείου/επιχείρησης.</li><li>Εκπαίδευση και ανάπτυξη προσωπικού.</li><li>Προετοιμασία αναφορών και παρακολούθηση δεικτών απόδοσης (KPIs).</li></ul>Απαιτούμενα Προσόντα:<ul><li>Πτυχίο στον τομέα Τουρισμού, Διοίκησης Επιχειρήσεων ή συναφές αντικείμενο.</li><li>Προηγούμενη εμπειρία σε αντίστοιχη θέση (1-3 έτη σε Front Office ή Guest Services).</li><li>Άριστη γνώση αγγλικών (γραπτά και προφορικά). Άλλες γλώσσες θα θεωρηθούν επιπλέον προσόν.</li><li>Ικανότητες ηγεσίας, οργάνωσης και επικοινωνίας.</li><li>Γνώση συστημάτων κρατήσεων (PMS) και Microsoft Office.</li></ul>Προσφέρουμε:<ul><li>Ανταγωνιστικό πακέτο αποδοχών.</li><li>Ευχάριστο και δυναμικό εργασιακό περιβάλλον.</li><li>Ευκαιρίες επαγγελματικής ανάπτυξης και εκπαίδευσης.</li><li>Συμμετοχή σε πολυπολιτισμική ομάδα.</li></ul>

Assistant Fron Office Manager

Operations Oversight: Manage the daily operations of the room service department, ensuring timely and accurate delivery of guest orders.Team Leadership: Recruit, train, and supervise room service employees to maintain high service standards and efficiency.Guest Experience: Monitor service quality, handle guest requests or complaints, and ensure personalized and professional experience.Collaboration: Coordinate closely with kitchen and F&amp;B teams to ensure menu accuracy, timely preparation, and smooth service flow.Financial &amp; Inventory Management: Monitor costs, control inventory, and maintain accurate billing procedures.Qualifications &amp; ExperiencePrevious experience in room service management or senior F&amp;B supervisory roles, preferably in luxury hospitality.Strong leadership, organizational, and communication skills.Knowledge of room service operations, food handling, and service standards.Guest-focused mindset with excellent problem-solving abilities.Ability to work efficiently in a fast-paced environment and manage multiple priorities.What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.GrowHave room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration package.Accommodation &amp; daily transportation.Full board meals.Departmental training.

Room Service Manager

Ως Housekeeping Assistant Manager, θα υποστηρίζετε ενεργά τον/την Housekeeping Manager στη διαχείριση της καθημερινής λειτουργίας του τμήματος. Ο ρόλος σας είναι καθοριστικός για τη διασφάλιση υψηλών προτύπων καθαριότητας, άνεσης και εξυπηρέτησης σε όλους τους χώρους του ξενοδοχείου.Με έμφαση στη λεπτομέρεια, την οργάνωση και τη συνεργασία, θα συμβάλλετε στη δημιουργία μιας άψογης εμπειρίας φιλοξενίας για τους επισκέπτες μας.Η καθημερινότητά σας στην ομάδαΚαμία ημέρα δεν είναι ίδια. Από τον συντονισμό της ομάδας και τους ποιοτικούς ελέγχους, μέχρι τη συνεργασία με άλλα τμήματα και την επίλυση αιτημάτων επισκεπτών, θα βρίσκεστε στο επίκεντρο της λειτουργίας του Housekeeping.Θα είστε το σημείο αναφοράς που διασφαλίζει ότι κάθε χώρος αντικατοπτρίζει τα πρότυπα ποιότητας και φιλοξενίας του Ομίλου.Καθήκοντα<ul><li>Εποπτεία Ομάδας: Υποστήριξη στη διαχείριση και τον συντονισμό της ομάδας Housekeeping, ανάθεση καθηκόντων και διασφάλιση έγκαιρης ολοκλήρωσης εργασιών</li><li>Λειτουργική Υποστήριξη: Έλεγχος καθαριότητας δωματίων, κοινόχρηστων και βοηθητικών χώρων σύμφωνα με τα πρότυπα της εταιρείας</li><li>Εκπαίδευση &amp; Ανάπτυξη: Υποστήριξη στην ένταξη νέων μελών και στη συνεχή εκπαίδευση της ομάδας</li><li>Ποιοτικός Έλεγχος: Διενέργεια επιθεωρήσεων και παροχή εποικοδομητικής ανατροφοδότησης</li><li>Διαχείριση Αποθεμάτων: Παρακολούθηση και αναπλήρωση καθαριστικών, ιματισμού και amenities</li><li>Συνεργασία Τμημάτων: Συντονισμός με Front Office, Συντήρηση και άλλα τμήματα για την άμεση εξυπηρέτηση των επισκεπτών</li><li>Επικοινωνία με Επισκέπτες: Διαχείριση ερωτημάτων ή παραπόνων με επαγγελματισμό και στόχο τη μέγιστη ικανοποίηση</li><li>Διοικητική Υποστήριξη: Συμμετοχή στη σύνταξη αναφορών, προγραμμάτων εργασίας και αξιολογήσεων</li><li>Υγεία &amp; Ασφάλεια: Διασφάλιση τήρησης κανονισμών υγιεινής, ασφάλειας και εταιρικών πολιτικών</li></ul>Τι αναζητούμεΟι καλύτεροι Assistant Managers ξεχωρίζουν για την υπευθυνότητα, την ηγετική τους προσέγγιση και τη συνέπεια στην ποιότητα.Ιδανικά, θα έχετε:<ul><li>Προϋπηρεσία σε εποπτικό ρόλο στο τμήμα Housekeeping, κατά προτίμηση σε ξενοδοχειακό περιβάλλον</li><li>Ισχυρές οργανωτικές και διαχειριστικές δεξιότητες</li><li>Άριστη προσοχή στη λεπτομέρεια και προσήλωση στα υψηλά πρότυπα</li><li>Γνώση συστημάτων διαχείρισης Housekeeping και MS Office</li><li>Πολύ καλές επικοινωνιακές δεξιότητες (επιθυμητή η γνώση Ελληνικών &amp; Αγγλικών)</li><li>Ικανότητα καθοδήγησης και παρακίνησης ομάδας</li><li>Ευελιξία σε βάρδιες, Σαββατοκύριακα και αργίες</li></ul>Τι προσφέρουμε<ul><li>Ανταγωνιστικό πακέτο αποδοχών και παροχών</li><li>Ευκαιρίες επαγγελματικής εξέλιξης</li><li>Υποστηρικτικό και συνεργατικό εργασιακό περιβάλλον</li><li>Διαμονή&nbsp; &amp; γεύμα</li></ul>&nbsp;

Βοηθός Προϊσταμένης Ορόφων

OROS Luxury Beach Resort follows the tradition of Pilot Hotels, a pioneer of Tourism in Crete.With over 30 years of operations, is established in the European market with many International awards.The resort spans an area of 100 hectares, between the beach and the mountains.300 rooms in 10 different categories with 4 restaurants, 3 bars, SPA &amp; Wellness, conference center and recreation facilities.Over 200 employees seize the opportunity to work in a pleasant, professional environment with opportunities to develop.1. To constantly strive to meet guest's expectations2. To ensure through effective supervision that all services offered in the Housekeeping Department are available and carried out with the utmost efficiency and courtesy at all times.3. To liaise with the Laundry and Engineering Departments to ensure the smooth flow of linen supplies and repair work.4. To liaise with the Front Office on anticipated guest check-ins, check-outs, roomassignments and rooming list5. To conduct periodic inspections of all hotel areas to check the cleaning standard.6. To be responsible for the inventory of guest supplies, linen, uniforms, and the ordering and replacement when necessary.7. To be responsible for ordering cleaning supplies and guest supplies, and to check that they are handled, and stored correctly.8. To make recommendations to management for modernization of equipment, cleaning methods and the set-ups of guest supplies.9. To liaise with the hotel's contracted companies for pest control to ensure an effective programme is constituted and maintained.10. To ensure that all rooms are checked before the arrival of the guest for 100%readiness.11. To ensure that all safety rules, emergency procedures and fire prevention regulations are strictly enforced by the employees.12. To ensure proper arrangement and maintenance of flowers and plants. in the guest rooms and Public Areas.13. To assist in the planning and implementation of the hotel's rehabilitation plans as appropriate.14. To conduct regular Housekeeping meetings to keep employees informed of policies and procedures, special events, further improvement plans and guest comments.

Housekeeping Manager

Guest Service:&nbsp;Greet guests warmly and assist them with sunbeds, towels, umbrellas, and any special requests.&nbsp;Setup &amp; Cleanliness: Set up and maintain the beach or pool area, ensuring cleanliness and tidy presentation.&nbsp;Safety Monitoring: Observe guest activities to ensure safety rules are followed; report any hazards or incidents promptly.&nbsp;Towels &amp; Supplies: Manage towel distribution and stock of amenities, ensuring guests have everything they need.&nbsp;Teamwork: Coordinate with lifeguards and F&amp;B employees to provide seamless service.Qualifications &amp; ExperiencePrevious experience in a beach, pool, or hospitality environment preferred.&nbsp;Good command of English (verbal).&nbsp;Good communication and guest service skills.&nbsp;Basic understanding of pool or beach safety rules.Valid European driving license would be a plus.&nbsp;What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.GrowHave room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration package.Accommodation &amp; daily transportation.Full board meals.Departmental training.

Beach Pool Attendant 

Guest Check-In/Out: Handle guest check-in and check-out efficiently and professionally.&nbsp;Guest Service: Provide information, answer inquiries, and assist guests with any special requests.&nbsp;Reservations: Manage bookings, cancellations, and room allocations accurately.&nbsp;Cash Handling: Process payments, issue invoices, and handle cash or card transactions securely.&nbsp;Coordination:&nbsp;Communicate effectively with housekeeping and other departments to ensure smooth guest experiences.&nbsp;Standards &amp; Compliance:&nbsp;Maintain reception area presentation and follow hotel policies, safety, and confidentiality standards.&nbsp;Qualifications &amp; Experience&nbsp;Previous experience in a relevant position preferably in a 5* resort or hotel environment.Fluency in English.Fluency in a second language (Russian, German, French).Computer Literacy and knowledge of Hospitality software (Opera, Fidelio).Degree/Diploma in Hospitality/Tourism.Strong communicative, interpersonal, managerial &amp; problem-solving skills.What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.GrowHave room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration package.Accommodation &amp; daily transportation.Full board meals.Departmental training.

Front Office Agent

SeaCrete Hotels is looking for Guest Relations SpecialistJob Description:• Complaint management and prompt customer service• Maintaining the company's high standards• Ability to Produce ReviewsCandidate profile:• Enthusiastic and pleasant personality oriented towards customer service and satisfaction• Excellent knowledge of English• Knowledge of German or French will be considered an additional asset• Professional experience in a similar position, in large 5-star hotels• Very good knowledge of Social MediaCompany benefits:• Pleasant working environment• Accommodation (for people outside the area) and three meals daily• Career development prospects• Continuous Education

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βοηθός προϊσταμένης ορόφων

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OROS Luxury Beach Resort

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