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SeaCrete Hotels operate in Chania since 1990 in the area of Apokoronas.SeaCrete Hotels is a fast growing business entity, currently operating with 3 hotels, targeting All inclusive, Beach, Family, 5 stars' vacations.Currently SeaCrete Hotels are looking to hire a successful Assistant Operations Manager.As an Assistant Operations Manager, you'll be looking to maximize the potential of your assigned business goals by cooperating closely with the Operations Manager of SCH delivering excellence in execution.This is a key role for someone who wishes to become a mature hospitality professional within the industry, in a growing and challenging marketplace.If you have talent and motivation, you'll find support and encouragement in every step of the way.Key Accountabilities• Achieve annual Operations KPIs targets with specific focus on:<ol><li>People management,</li><li>Food &amp; Beverage</li><li>Reviews (1000 clients per day on a full basis from April to November)</li></ol>• Ensure with the support of the HR department that the staff is equipped and performs at maximum level• Continuously monitor and improve ratings• Execute the operational plan to meet business and people objectives as well as client requirements.• Meet goals and KPIs for operational excellence in execution. Monitor closely the implementation and results.• Drive competitive performance in Client Satisfaction Survey.Essential Requirements• Bachelor's Degree in Hospitality Industry or other related field.• Excellent command of written and spoken English.• Proven Record in TripAdvisor and holιday check.• Use of KPIs with the help of Review Pro.• Use of technology for F&amp;B cost and salary cost.• Use of technology for on-line sales.• 5-7 years of Resort Operation Experience in a reputable and progressive or similar Resort (All inclusive, 4+ / 5 stars).• Local end to end operational plan development and implementation.Skills &amp; Capabilities• Eye for detail and excellence in execution.• Cooperation competencies &amp; people management.• High level of communication, influencing and negotiation skills.• Analytical skills and problem solving capability.• Developing and maintaining relationships with external suppliers and internal stakeholders.• Strategic thinking and decision making.• Ability to maintain a high level of professionalism and confidentiality.

ASSISTANT OPERATIONS MANAGER

The Service Manager is responsible for managing and overseeing the daily operations of the customer service department across the group's hotels. The primary focus is ensuring the delivery of high-quality services and maintaining customer satisfaction. This role involves leading service staff at each location, ensuring smooth operations, and achieving service quality goals. The Service Manager is also required to visit and inspect hotels within the group to ensure consistency and compliance with standards.Responsibilities<ul><li>Manage and oversee daily service department operations to ensure effective customer service across all group hotels.</li><li>Visit and inspect each hotel regularly to ensure adherence to service standards, policies, and procedures.</li><li>Lead, supervise, and motivate the team of servers and service staff to ensure high performance.</li><li>Train and develop staff in service procedures, customer interaction, and best practices.</li><li>Ensure the smooth functioning of service areas, such as bars and dining areas, at all properties.</li><li>Monitor and analyze service quality across the group, identifying issues and implementing corrective actions.</li><li>Handle customer complaints and ensure timely, effective resolutions.</li><li>Ensure adherence to health and safety regulations across all properties.</li><li>Implement strategies to improve customer satisfaction and service quality.</li><li>Manage the department's budget, including supplier relationships and expense control for each hotel.</li><li>Coordinate with other departments (kitchen, management, housekeeping) to achieve business objectives.</li></ul>Requirements<ul><li>3-5 years of experience in a supervisory or managerial role in customer service or a related field.</li><li>Proven experience in team leadership and staff development.</li><li>Strong understanding of service quality standards and health and safety regulations.</li><li>Excellent organizational and multitasking abilities, especially under pressure.</li><li>Proficiency in English; additional languages are desirable.</li><li>Knowledge of modern restaurant management systems and tools.</li><li>Conflict resolution skills and the ability to handle complaints with professionalism and discretion.</li></ul>Benefits<ul><li>Competitive salary package.</li><li>Positive and dynamic work environment.</li><li>Opportunities for training and professional development.</li></ul>

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