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We’re currently looking for a Customer Management Specialist based in Heraklion, Crete to join our fantastic team!In this key role, you’ll be responsible for managing a portfolio of clients, including one of the largest retail chains in the area. Your daily routine will include visiting existing customers and actively seeking new business opportunities.To succeed, you’ll negotiate contracts, act as the link between our company and the customer, and analyze sales data to plan your visits effectively - daily, monthly, and quarterly.You’ll work toward both quantitative and qualitative targets, ensuring our brands are well represented in stores according to marketing guidelines. You’ll also handle customer inquiries regarding products, pricing, availability, and payment terms.You’ll be responsible for preparing and submitting sales contracts and keeping accurate client records. Additionally, you’ll present quarterly reports and share results for your area of responsibility. Key Accountabilities<ul><li>Visits current and potential clients to develop new cooperation and agreements&nbsp;(accounts in Creta &amp; Rhodes)</li><li>Negotiates and liaises between customer and company</li><li>Analyzes sales data per customer and prepares and executes daily/monthly/quarterly visitation plan to achieve quantitative and qualitative targets</li><li>Promotes and improves our brands instore visibility according to marketing guidelines</li><li>Answers customer questions about credit terms, products, prices, and availability</li><li>Prepares and submits sales contracts and maintains client records</li><li>Presents quarterly reports and results for his/her area of responsibility</li></ul>&nbsp;Candidate&nbsp;Profile<ul><li>Bachelor’s Degree in Economics / Business Administration or any equivalent</li><li>At Least 2 years of experience in Sales preferably within FMCG sector</li><li>Experience working with retail chain clients is a strong advantage.</li><li>Good command of English language</li><li>Good knowledge of MS-Office</li><li>You’re passionate about sales and have excellent communication and negotiation skills.</li><li>You’re customer-focused, results-driven, accountable, and a natural problem solver.</li><li>You thrive in a dynamic environment and can easily adapt to change.</li><li>A valid driver’s license is required.</li><li>Mobility – you’re open for periodical travels across the region</li></ul>

Customer Management Specialist

Operational Leadership &amp; ExcellenceSupervise daily outlet operations, ensuring smooth coordination and consistent service delivery.Act as shift leader, maintaining a strong presence on the floor to monitor quality and service flow.Support the Outlet Manager in ensuring adherence to health, safety, and hygiene standards (HACCP and internal policies).Assist in planning and executing outlet activities, promotions, and special events.Team Management &amp; DevelopmentSupervise, guide, and support the service team to ensure high performance and adherence to standards.Support the recruitment, onboarding, and training of new and returning seasonal team members.Foster teamwork and motivation, creating a positive and collaborative work atmosphere.Financial &amp; Business PerformanceSupport daily sales activities, upselling, and cost control initiatives in line with divisional objectives.Assist in monitoring stock, waste, and operational costs to ensure efficiency.Contribute to achieving revenue targets through effective service and guest engagement.Guest Experience &amp; Service QualityEnsure every guest receives attentive, professional, and friendly service.Handle guest feedback and service recovery with professionalism and discretion.Support a culture of continuous improvement based on guest feedback and internal reviews.Coordination &amp; CommunicationEnsure effective communication with Culinary, Bar, and other departments for smooth operation.Participate in daily briefings and service meetings, communicating priorities and updates to the team.Support clear and consistent information flow between management and service employees.AccountabilityAccountable for the smooth execution of outlet operations during assigned shifts.Responsible for supervising service quality, maintaining standards, and supporting team performance.Acts as delegated leader in the absence of the Outlet Manager or Outlet Senior Manager.Qualifications &amp; ExperienceMinimum 3 years of leadership experience in Food &amp; Beverage, ideally within luxury hotel or resort environments.Demonstrated ability to manage multiple outlets or large-scale service operations.Strong leadership and people management skills with a hands-on, service-driven approach.Excellent communication and interpersonal skills.In-depth understanding of luxury hospitality standards and service etiquette.Committed to building high-performing teams and nurturing positive work environments.Flexible, calm under pressure, and solutions oriented.Fluent in English; additional languages are an asset.Degree or diploma in Hospitality Management or a related field preferred.What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.GrowHave room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration package.Accommodation &amp; daily transportation.Full board meals.Departmental training.

Outlet Manager (Room Service) Crete 

Operational Leadership &amp; ExcellenceSupervise daily outlet operations, ensuring smooth coordination and consistent service delivery.Act as shift leader, maintaining a strong presence on the floor to monitor quality and service flow.Support the Outlet Manager in ensuring adherence to health, safety, and hygiene standards (HACCP and internal policies).Assist in planning and executing outlet activities, promotions, and special events.Team Management &amp; DevelopmentSupervise, guide, and support the service team to ensure high performance and adherence to standards.Support the recruitment, onboarding, and training of new and returning seasonal team members.Foster teamwork and motivation, creating a positive and collaborative work atmosphere.Financial &amp; Business PerformanceSupport daily sales activities, upselling, and cost control initiatives in line with divisional objectives.Assist in monitoring stock, waste, and operational costs to ensure efficiency.Contribute to achieving revenue targets through effective service and guest engagement.Guest Experience &amp; Service QualityEnsure every guest receives attentive, professional, and friendly service.Handle guest feedback and service recovery with professionalism and discretion.Support a culture of continuous improvement based on guest feedback and internal reviews.Coordination &amp; CommunicationEnsure effective communication with Culinary, Bar, and other departments for smooth operation.Participate in daily briefings and service meetings, communicating priorities and updates to the team.Support clear and consistent information flow between management and service employees.AccountabilityAccountable for the smooth execution of outlet operations during assigned shifts.Responsible for supervising service quality, maintaining standards, and supporting team performance.Acts as delegated leader in the absence of the Outlet Manager or Outlet Senior Manager.Qualifications &amp; ExperiencePrevious experience as a Restaurant Supervisor or senior employee, ideally within luxury hotel or resort environments.Fluency in English.Strong leadership and communication skills.Good knowledge of food and beverage service; basic wine knowledge is a plus.Ability to multitask and solve problems under pressure.Degree/Diploma in Hospitality would be a plus.What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.GrowHave room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration package.Accommodation &amp; daily transportation.Full board meals.Departmental training.

Outlet Assistant Manager (Mini Bars) Crete  

To support the Outlet Manager or Outlet Senior Manager in overseeing the daily operation of the outlet, ensuring service excellence, guest satisfaction, and smooth team coordination. The Outlet Assistant Manager plays a key operational role on the floor, supervising service teams, maintaining standards, and ensuring an efficient workflow throughout service periods.This role contributes to the outlet’s success by ensuring consistent execution of brand standards, supporting team development, and maintaining a positive and organized work environment.Key ResponsibilitiesOperational Leadership &amp; ExcellenceSupervise daily outlet operations, ensuring smooth coordination and consistent service delivery.Act as shift leader, maintaining a strong presence on the floor to monitor quality and service flow.Support the Outlet Manager in ensuring adherence to health, safety, and hygiene standards (HACCP and internal policies).Assist in planning and executing outlet activities, promotions, and special events.Team Management &amp; DevelopmentSupervise, guide, and support the service team to ensure high performance and adherence to standards.Support the recruitment, onboarding, and training of new and returning seasonal team members.Foster teamwork and motivation, creating a positive and collaborative work atmosphere.Financial &amp; Business PerformanceSupport daily sales activities, upselling, and cost control initiatives in line with divisional objectives.Assist in monitoring stock, waste, and operational costs to ensure efficiency.Contribute to achieving revenue targets through effective service and guest engagement.Guest Experience &amp; Service QualityEnsure every guest receives attentive, professional, and friendly service.Handle guest feedback and service recovery with professionalism and discretion.Support a culture of continuous improvement based on guest feedback and internal reviews.Coordination &amp; CommunicationEnsure effective communication with Culinary, Bar, and other departments for smooth operation.Participate in daily briefings and service meetings, communicating priorities and updates to the team.Support clear and consistent information flow between management and service employees.AccountabilityAccountable for the smooth execution of outlet operations during assigned shifts.Responsible for supervising service quality, maintaining standards, and supporting team performance.Acts as delegated leader in the absence of the Outlet Manager or Outlet Senior Manager.Qualifications &amp; ExperiencePrevious experience as a Restaurant Supervisor or senior employee, ideally within luxury hotel or resort environments.Fluency in English.Strong leadership and communication skills.Good knowledge of food and beverage service; basic wine knowledge is a plus.Ability to multitask and solve problems under pressure.Degree/Diploma in Hospitality would be a plus.What we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.GrowHave room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration package.Accommodation &amp; daily transportation.Full board meals.Departmental training.

Outlet Assistant Manager Crete 

HR Specialist Sea Crete HotelsJob Purpose &amp; Key DeliverablesSeaCrete Hotels has been operating in Chania since 1990 in the area of Apokoronas.SeaCrete Hotels is a fast-growing business entity, currently operating with two hotels, targeting All-Inclusive, Beach, Family, 4 stars' vacations.Kiani Beach Resort I, is the latest member of SeaCrete Hotels family that started its operation in 2007 and since then has grown rapidly and successfully expanding it's footprint. As a result, in 2018 SeaCrete Hotels acquired the 3rd member of the family, Kiani Beach Resort II.As an HR Specialist in SeaCrete Hotels, you'll contribute to the business success by implementing the HR agenda for all the front-line employees. A wide range of responsibilities like recruitment, training, labor law implementation, health and safety and more will shape your day-to-day goals.This is a key role for an HR Specialist who can work with high sense of autonomy and accountability, able to provide effective visibility to his/her team. If you have talent and motivation, you'll find support and encouragement in every step of the way.Key Accountabilities:• Recruitment: Analyze, plan and execute all the recruitment needs of front line employees• Play an Integral Role in SeaCrete Hotels opening via ensuring proper personnel in place on time and within budget• Performance Management: Ensure optimum performance of front-line employees• Learning &amp; Development: Implement any training needed to support high performance• Labor Law: Overlook compliance with local legislation• Ensure appropriate involvement of key stakeholders in all relevant stages of the work (Accounting department &amp; Operation managers)• Compensation and Benefits: Implement recruitments within given budget• HR Technology: Utilize HR technology solutions for effective KPIs achievementEssential Requirements:• Bachelor's Degree from and/or experience in Operation roles in hotels industry. Focus on HR would be an asset• Analytical Skillset• Collaboration, communication &amp; proactive information flow to team members• Excellent command of written and spoken English and Greek• Advanced IT literacy• Familiar with systems and advocate of technology• 1-3 years of Relevant ExperienceSkills &amp; Capabilities:• Knowledge of HR processes &amp; hotel operation function• Acknowledged communication skills• Greek Labor Law• People orientation• Flexibility in way of working• Multi-tasking capability• Leadership skills, and ability to build and maintain good relationships with internal and external partners• Ability to maintain a high level of professionalism and confidentialityThe role reports dually to Operations Manager of SCH who is based in Chania. The role demands at least 7 months per annum physical base in Chania, while there is flexibility on the employee's location for the rest of the year.

HUMAN RESOURCES SPECIALIST

SeaCrete Hotels operate in Chania since 1990 in the area of Apokoronas.SeaCrete Hotels is a fast growing business entity, currently operating with 3 hotels, targeting All inclusive, Beach, Family, 5 stars' vacations.Currently SeaCrete Hotels are looking to hire a successful Assistant Operations Manager.As an Assistant Operations Manager, you'll be looking to maximize the potential of your assigned business goals by cooperating closely with the Operations Manager of SCH delivering excellence in execution.This is a key role for someone who wishes to become a mature hospitality professional within the industry, in a growing and challenging marketplace.If you have talent and motivation, you'll find support and encouragement in every step of the way.Key Accountabilities• Achieve annual Operations KPIs targets with specific focus on:<ol><li>People management,</li><li>Food &amp; Beverage</li><li>Reviews (1000 clients per day on a full basis from April to November)</li></ol>• Ensure with the support of the HR department that the staff is equipped and performs at maximum level• Continuously monitor and improve ratings• Execute the operational plan to meet business and people objectives as well as client requirements.• Meet goals and KPIs for operational excellence in execution. Monitor closely the implementation and results.• Drive competitive performance in Client Satisfaction Survey.Essential Requirements• Bachelor's Degree in Hospitality Industry or other related field.• Excellent command of written and spoken English.• Proven Record in TripAdvisor and holιday check.• Use of KPIs with the help of Review Pro.• Use of technology for F&amp;B cost and salary cost.• Use of technology for on-line sales.• 5-7 years of Resort Operation Experience in a reputable and progressive or similar Resort (All inclusive, 4+ / 5 stars).• Local end to end operational plan development and implementation.Skills &amp; Capabilities• Eye for detail and excellence in execution.• Cooperation competencies &amp; people management.• High level of communication, influencing and negotiation skills.• Analytical skills and problem solving capability.• Developing and maintaining relationships with external suppliers and internal stakeholders.• Strategic thinking and decision making.• Ability to maintain a high level of professionalism and confidentiality.

ASSISTANT OPERATIONS MANAGER

Creta Maris Resort, is synonymous with the experience of a 5-star all-inclusive destination that embodies the authentic spirit of Crete through the comfort of an all-inclusive 5* resort with sustainability at the heart of its core, part of the award-winning Metaxa Hospitality Group. We invite you to become a valued member of our team and embark on a unique, rewarding career in hospitality in&nbsp;Chersonissos, Crete.Creta Maris Resort is looking for a:Financial AnalystThis position is to be employed on the property and responsible for a single property. This is not a home-based, remote, or headquarter-based position. The reporting line is to the Financial Controller of the hotel.Key Responsibilities:<ul><li>Responsible for supporting and liaising with the hotel Financial Controller in meeting the organisation’s strategic goals</li><li>Monitors on a daily and monthly basis all hotel's expenses and purchases and ensures that internal procedures are applied according to hotel's standards.</li><li>Monitors and ensures that disciplinary procedures and documentations are completed according to the hotel's standards</li><li>Monitors on a daily and monthly basis all hotel's expenses and purchases and ensures that charges are in compliance with agreements and variations are explained</li><li>Monitors daily expenses and purchases classification regarding their type and outlet and ensures their correct allocation based on hotel’s budget</li><li>Participates in preparation and reviewing of annual budgets, monthly forecasts, and operating results</li><li>Participates in preparation of hotel's monthly P&amp;L Report and ensures that all transactions regarding expenses are accurate and allocated in compliance with hotels budget</li><li>Ensures that variations between actual and budgeted amounts are documented and explained accurately</li></ul>RequirementsNecessary qualifications:&nbsp;<ul><li>BA in Economics or Finance or Accounting or hotel management from a leading (inter) national hotel educational institute</li><li>Min. 2 years of professional training gained up to property-based Cost Controller</li><li>Speaks and writes Greek and English fluently and has excellent communication and negotiation skills</li><li>Fully versed with Microsoft applications Word, Excel, and PowerPoint, and can create/structure tabular spreadsheets</li></ul>&nbsp;Desired qualifications:<ul><li>USALI trained, ideally by its 11th version</li><li>Hands-on experience in F&amp;B and/ or purchases</li><li>Ideally, working knowledge of back offices or accounting systems like Soft1, and Fairmas™</li><li>Ideally, knowledge of Hotel Software or Property Management Systems like FIDELIO™, OPERA™, Protel™, etc.</li></ul>Benefits<ul><li>Competitive salary remuneration</li><li>Career development in a fast-paced, growing work environment.</li><li>Excellent working environment (company competitions, recognition through ‘Employee of the Month' and ‘Employee of the Year')</li><li>Training opportunities.</li><li>Full year job</li><li>Friendly work environment</li></ul>

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