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Orismenou

Aoristou

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As Financial Risk Supervisor, you protect AB’s financial performance and assets by identifying, assessing and managing key risks across various critical areas such as insurance, property and supplier credit. You act as a trusted partner providing clear, data-driven insights that enable risk-aware decisions and support a resilient, compliant business.What you will focus on<ul><li>Leads the end-to-end risk management cycle, coordinating the identification, assessment and validation of key risks with all stakeholders and ensuring alignment with the organization’s risk appetite and tolerance.</li><li>Acts as a trusted advisor to management and business teams on risk-related matters, providing decision support, recommendations on mitigation measures to control or reduce risk and input on contract terms and change initiatives.</li><li>Owns the Insurance &amp; Claims Management process, defining risk financing with insurance, coverage needs and overseeing contracts, provisions, payments and claims handling.</li><li>Handles Property Risk Management &nbsp;and participates in Business Continuity activities, including site risk assessments, insured values for property, business interruption coverage and follow-up on action plans.</li><li>Supports the financial closing process, by managing insurance and claims provisions and ensuring compliance with Group Insurance and relevant policies.</li><li>Oversees supplier credit and financial risk, leading structured supplier evaluation, coordinating updates to the Credit Policy and maintaining review &amp; update on payment card data protection controls and awareness and other topics together with Treasury, business information providers and stakeholders.</li></ul>Who we are looking for<ul><li>Academic background in Finance, Economics, Business Administration or a related field.</li><li>At least 5 years of experience in Risk Management, Finance, Insurance or related roles, ideally within a corporate, retail or FMCG environment.</li><li>Solid understanding of risk management frameworks, financial analysis and core concepts such as insurance &amp; claims, credit risk and supplier financial risk, business continuity and internal controls.</li><li>Experience working with relevant tools and systems (e.g. Excel, SAP, reporting tools).</li><li>Fluent in English.</li></ul>Your Value<ul><li>Organizational Savviness | Develop a thorough understanding of food retail, Alfa Beta’s governance &amp; control environment.</li><li>Stakeholder Management &amp; Collaboration | Constructively challenge and collaborate effectively with internal and external stakeholders, building strong, trust-based relationships.</li><li>Critical &amp; Analytical Thinking | Effectively analyse all related information and data to quickly conclude on sustainable, risk-aware solutions – numerical proficiency is your strength.</li><li>Results &amp; Quality Orientation | Take ownership of your actions, be on top of tasks and ensure high-quality, accurate deliverables in a fast-paced environment.</li><li>Organizational Mastery &amp; Time Management | Prioritize tasks effectively, uphold precise documentation and adhere to deadlines while handling multiple projects.</li></ul>We care for you&nbsp;<ul><li>Hybrid way of Working</li><li>Free lunch break in our restaurant</li><li>Available parking</li><li>Lifelong learning and development</li><li>Wellbeing Program&nbsp;</li></ul>A place where everyone belongs &nbsp;We strive to be a better place to work where our people reflect the markets we serve, where their voices are heard and valued, they find purpose in their work and can grow and contribute to their fullest. We are an equal opportunity employer, and all applicants/employees will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability status, or any other characteristic protected by law. Certified by Diversity Charter Greece and SHARE Equality Label&nbsp;&nbsp;AB is recognized as a Top Employer 2025 in Greece.&nbsp;Top Employer Institute: Certified Excellence in Employee Conditions &nbsp;Start your retail journey and live our values of care, teamwork, humor, integrity and courage.*All applications are treated with utmost confidentiality

Financial Risk Supervisor

We are looking for a Head of Direct Banking Quality Assurance to join our External Networks and Alternative Channels team.&nbsp;By joining this role, you’ll be part of the Retail Banking Network holding a key management role and will be responsible for leading a cross-functional team.&nbsp; Your role is pivotal in ensuring service excellence across all Direct Banking units, including Europhone Banking, Self-Service Terminals, Telemarketing, and Hybrid Sales.The role ensures:<ul><li>Customer interactions across all units consistently meet high standards of service, professionalism, and compliance,</li><li>Service quality is monitored, evaluated and continuously improved through structured QA frameworks,</li><li>Training has been performed timely, with high quality material both physically and through eLearning courses</li><li>Operational risks related to customer communication and self-service channels (ATM, APS, etc.) are identified and mitigated proactively,</li><li>Processes across all channels are aligned with Eurobank’s strategic goals and regulatory obligations,</li><li>Customer feedback is systematically captured and translated into actionable improvements, &nbsp;</li><li>Internal stakeholders are supported with insights (KPIs, reports, audits) that drive decision-making,</li><li>Cross-functional alignment is maintained across units to ensure consistent service delivery and project execution.</li></ul>&nbsp;Your key responsibilities will be:<ul><li>Lead, mentor, and develop the QA team.</li><li>Design and implement a comprehensive quality assurance framework across all sub-units.</li><li>Oversee monitoring activities, including call evaluations, mystery shopping, and customer feedback analysis.</li><li>Foster collaboration with business units, product owners, and operations to ensure process and service standard alignment.</li><li>Define and track quality KPIs and customer experience metrics.</li><li>Coordinate internal audits and prepare for regulatory reviews, contract renewals, and operational risk assessments.</li><li>Promote a culture of service excellence through structured training programs and continuous feedback.</li><li>Work with operational teams to enhance customer touchpoints and streamline processes.</li><li>Contribute to projects aimed at improving customer experience and service automation.</li></ul>&nbsp;You will be a great candidate if you have:&nbsp;&nbsp;<ul><li>Bachelor’s degree in Business Administration, Economics, or related field (Master’s degree is a plus).</li><li>Proficiency in English (written and spoken).</li><li>Minimum 5 years of experience in a QA leadership role, preferably in banking or telecommunications.</li><li>Strong understanding of service management principles (SLAs, KPIs, NPS, First Contact Resolution, Customer Effort Score).</li><li>Passion for building a customer-centric culture across all contact points.</li><li>Experience with Contact Centers and/or Digital Banking channels.</li><li>In-depth knowledge of QA methodologies, monitoring tools, and best practices.</li><li>Proven leadership skills with the ability to manage diverse teams and drive performance through measurable goals.</li><li>Excellent communication and collaboration skills, with experience in training delivery.</li><li>High analytical capability and attention to detail.</li><li>Familiarity with knowledge management tools.&nbsp;What’s in it for you:&nbsp;&nbsp;<ul><li>Competitive remuneration. &nbsp;</li></ul><ul><li>Hybrid work: work-life balance through remote and in-office work.    &nbsp;</li></ul><ul><li>Learning &amp; Development: &nbsp;</li></ul><ul><li>Access Unlimited LinkedIn Learnings, international training methodologies &nbsp;</li></ul><ul><li>Upskilling, Professional development and career guidance from successful executives.    &nbsp;</li></ul><ul><li>Identification and Utilization of Talent Pool through a structured Talent Management process.    &nbsp;</li></ul><ul><li>Wellbeing: &nbsp;</li></ul><ul><li>Premium Health &amp; Life insurance for you, your partner and/or your family and mental health support.  &nbsp;</li></ul><ul><li>Pension plan to support your plans and future financial expectations.   &nbsp;</li></ul><ul><li>Team building &amp; wellbeing activities.   &nbsp;</li></ul><ul><li>Potential Extra days of annual leave (Winter Bonus).     &nbsp;</li></ul><ul><li>Engage in volunteering activities through our TeamUp program. &nbsp;</li></ul><ul><li>Extra Benefits:&nbsp;</li></ul><ul><li>Exclusive discounts at partner stores.   &nbsp;</li></ul><ul><li>Staff pricing for banking products.   &nbsp;</li></ul><ul><li>Nursery and summer camp allowance for your little ones.   &nbsp;</li></ul></li></ul>

Head of Direct Banking Quality Assurance

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financial risk supervisor

ΑΒ Βασιλόπουλος

head of direct banking quality assurance

Eurobank

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