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At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. So what does a Content Moderator really do? Think of yourself as someone who will ensure high quality and safe experiences for both people and businesses across the social media family of apps, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it's time to imagine what It's like being a Content Moderator. As a Content Moderator, you will be instrumental in keeping our online world engaging, appropriate, and safe. You will apply a content policy to digital content and execute handling procedures with consistency. The best candidates are able to identify subtle differences in the meaning of digital communication and accurately enforce the client's terms of use by carefully monitoring reports of abuse on the site. You will atively participate in employee assistance programs, program reporting initiatives and training to foster the well-being of you and the employee community. A Content Moderator will escalate through appropriate channels any changes that may impact performance or as necessary to maintain required KPIs. You will also adhere to security measures, confidentiality, and other project requirements in any way related to your work. So what does all this mean for your day-to-day? In the Content Moderator role, you will be working on a computer each day reviewing content such as videos, news stories, still pictures, political ads, and social media profiles. You will then score this content on areas such as age-appropriateness, level of violence, sexual content, and political transparency. In order to properly identify all of these items, you will be trained on how to enforce the client's policies, and then use these policies to support the overall business. As a Content Moderator, you understand the importance of working hard and having fun! You will be given daily time to participate in wellness activities such as dance parties, fitness challenges, on-site wellness programs, video games, and team development exercises. TaskUs provides onsite free munchies, popcorn, and food for purchase from our market or local source food vendors. We also enjoy a good party, so there is always one happening somewhere! Do you have what it takes to be a Content Moderator? Requirements: What is it we're looking for? Well since this is a Content Moderator we need someone with at least one year prior operations experience in shared services or a customer experience environment. What else? <ul><li>We also need someone with at least a high school diploma or equivalent.</li><li>We also need someone who is fluent in English and Portuguese, must be able to read and speak the language.</li></ul> Now let's get technical. <ul><li>We're looking for someone who has strong interpersonal skills, verbal and written communication skills and most importantly empathy. Someone who has a high affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported.</li></ul> TaskUs devotes considerable resources to the wellbeing of its employees. Being a Content Moderator means participating in counseling sessions and other wellness programs: • All employees will attend wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment. • All employees will attend wellness groups.

REMOTE: Content Moderation - Bilingual Portuguese/English

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Job Description As a quality team leader (QTL), you will be a catalyst for ongoing improvement. This applies not only to your own team, but also to the other operational teams you'll be supporting. In your role, you'll: <ul><li>Lead a team of quality analysts and work together to establish quality methods and standards.</li><li>Conduct audits, and participate in business reviews and calibration sessions to identify areas for improvement.</li><li>Collaborate with other departments to address the identified opportunities.</li><li>Develop new processes, guidelines, and policies as part of the broader team's pursuit of operational excellence.</li></ul> Roles and responsibilities <ul><li>Calculate monthly audit goals and distribute work to quality analysts (QAs)</li><li>Drive completion of audit targets</li><li>Gather inputs from QAs based on audits to identify training needs</li><li>Report performance for aligned span on a daily/weekly/monthly basis</li><li>Suggest process/system improvements based on common customer concerns, with quantified benefits</li><li>Attend weekly business reviews with the</li><li>Collaborate with training to conduct training needs analysis</li><li>Participate in strategic projects for the campaign/LOB</li><li>Interview, onboard, and train new QAs</li><li>Train the team on using quality tools and analysis periodically as per the organization's plan</li><li>Review QAs' audits for quality improvement</li><li>Coach QAs for improvement and keep their knowledge up-to-date</li><li>Maintain a performance ranking for QAs, and conduct quarterly performance reviews</li><li>Conduct cross-functional calibration sessions for QAs, Ops, and training</li><li>Maintain a change management log for quality forms and rubrics</li><li>Drive quality initiatives, contests, and campaigns for the assigned span</li><li>Stay updated on process/product knowledge and act as an SME for the campaign/LOB</li></ul> Return to table of contents Requirements Technical skills: <ul><li>Proficiency in using quality tools for analysis and data interpretation</li><li>Advanced Excel/Google Sheets skills essential for effective data management and analysis</li><li>Strong problem-solving and process improvement skills</li><li>Knowledge of Six Sigma/Lean principles</li><li>At least six (6) months of experience in managing a team of QAs</li><li>Previous experience in a related environment is preferred</li></ul> Soft skills: <ul><li>Versatility and ability in handling multiple projects</li><li>Effective people management skills</li><li>Strong stakeholder management abilities</li><li>Expertise in coaching for performance improvement</li><li>Strong customer centricity</li><li>Good written and verbal communication skills</li><li>Logical thinking</li><li>Ability to manage conflicts</li><li>Attention to detail</li><li>Skill in maintaining effective working relationships within a diverse team</li><li>A commitment to a continuous improvement mindset</li></ul> Personality traits: <ul><li>Confidence</li><li>Good oratory skills</li><li>Assertiveness</li><li>High conscientiousness and diligence</li><li>The ability to articulate thoughts clearly</li><li>Integrity</li><li>Trustworthiness</li></ul>

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