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As a Concierge, you will create meaningful and memorable experiences for our guests by providing expert advice, personalised recommendations, and seamless assistance during their stay. You will embody the guest-focused culture of Marriott and elevate the luxury standards of AMOH Hotel.Key Responsibilities -Provide information and recommendations about local attractions, dining, and activities -Arrange transportation, reservations, and special requests -Assist with VIP arrivals and ensure personalised experiences -Build relationships with guests and maintain updated guest preference profiles -Coordinate with Front Office and Bell staff -Maintain a polished, professional appearance in line with brand standards -Applicants must have the legal right to work in the European Union at the time of application. Visa sponsorship is not available for this position.Benefits -Accommodation and board. -Social insurance and other benefits according to Greek legislation. -Opportunities to participate in professional training and development programs. -Work in a multicultural and dynamic environment. -Excellent career advancement opportunities within the organization.-Previous concierge experience with Marriott brands or other luxury chains (preferred). -Excellent communication and interpersonal skills -Strong knowledge of the local area, events, and restaurants -Ability to handle confidential information discreetly -Fluency in English; other languages are an advantage&nbsp;Monthly payment, accommodation, meals provided, hotel uniform, arrival pick up, 1.200 euro net monthly

Concierge

•Welcome and escort VIP guests, Marriott Bonvoy Elite members, and special-category guests according to brand standards. •Ensure all guest preferences, profiles, and special requests are anticipated and fulfilled proactively. •Maintain strong guest engagement and personalized service delivery throughout the guest journey (pre-arrival, arrival, in-house, and departure). •Resolve guest concerns and service recovery cases promptly, diplomatically, and in alignment with Marriott’s “Brilliant Service” philosophy. •Conduct daily lobby presence to ensure smooth operations and enhanced guest interaction. •Ensure consistent delivery of The Luxury Collection’s signature rituals, personalized touches, and guest recognition programs. Operational &amp; Administrative Responsibilities •Coordinate with all operational departments (Housekeeping, F&amp;B, Spa, Engineering, Concierge, Sales) to ensure seamless service delivery. •Oversee daily VIP reports, arrival preparation, room inspections, and amenities placement. •Manage guest feedback through internal platforms: GXP, Medallia, GuestVoice, and TripAdvisor/Online Reputation Management tools. •Ensure proper documentation of guest preferences in the PMS and CRM systems for future stay personalization. •Support front office operations during peak periods when required. Brand Standards &amp; Compliance •Guarantee full adherence to Marriott Luxury Collection brand standards, operational guidelines, and guest service protocols. •Train team members on guest interaction standards, upselling techniques, and service recovery procedures. •Participate in quality audits (LRA, Brand Standard Audits) and implement improvement action plans where needed. Leadership &amp; Team Collaboration •Support the Front Office Manager in supervising and coaching Guest Relations Agents, Lobby Ambassadors, and Concierge teams. •Provide ongoing feedback, skill development, and performance support to ensure luxury-level service delivery. •Foster a culture of teamwork, empathy, and excellence in guest service. Guest Loyalty &amp; Recognition •Ensure correct implementation of Marriott Bonvoy Elite recognition benefits. •Promote loyalty program enrolments and educate guests about member benefits. •Review loyalty reports to ensure personalized engagement and targeted service enhancements.Education &amp; Experience •Bachelor’s degree in Hospitality Management or related field preferred. •Minimum 2–3 years of experience in guest relations, front office, or luxury hospitality roles. •Previous experience with Marriott brands or other luxury chains (preferred). Skills &amp; Competencies •Strong leadership, communication, and interpersonal skills. •Exceptional attention to detail and passion for personalized service. •Ability to manage guest situations with tact and diplomacy. •Strong knowledge of PMS systems (Opera Cloud/Opera PMS preferred). •Fluent in English; additional languages highly desirable (Greek, Russian, French, Arabic, etc.). •Professional grooming and presentation in line with luxury standards.Applicants must have the legal right to work in the European Union at the time of application. Visa sponsorship is not available for this position.montly payment, accommodation, meals provided, hotel uniform, arrival pick up1.600 euro net monthly

Guest Relations Manager

We work in small teams with high ownership, with each team focusing on a key area of the Wolt product stack. Each and every one of our product team members has a say in where we are going and what solutions we implement. We work with a passion, but we haven't forgotten how to have fun along the way!To continue our expansion we're now looking for an Area Representative to cover the area of east Crete, someone not only&nbsp; to drive our business in Restaurants&nbsp; but&nbsp; we want you to get involved in a bit of everything! Sales and business development will be your biggest focus areas, but you'll also need to jump into other areas like operations as well - we're not looking for you to know everything when you start, but a will to learn and wanting to take ownership for your work are essential.A field sales background would definitely be an advantage, but we can teach you the rest, we want someone who's ambitious, full of energy&nbsp; and looking to jump on board this super exciting journey with us! What you’ll be doing<ul><li>Identifying potential partnerships and contacting restaurants&nbsp; that are a great fit for Wolt.</li><li>Systematically managing the pipeline of new potential partnerships.</li><li>Keeping good relationships with the existing partners</li><li>Understanding venue performance in order to set profitable business terms and conducting negotiations regarding partnership terms.</li><li>Create value for both Wolt &amp; the partners by doing efficient&nbsp; account management.</li><li>Jumping to help the local operations team when needed.</li><li>Making sound business decisions by supporting intuition with data.</li></ul>Our humble expectations*<ul><li>You have previous experience that consists of field sales, business development, concierge, events management or sales manager within hospitality.&nbsp;</li><li>You are structured, detailed and service-oriented, and have experience working with data-driven sales processes.&nbsp;</li><li>You are a natural people person, who enjoys building relationships with excellent communication and networking skills.</li><li>Outgoing and excellent interpersonal skills. You adapt your tone to suit the audience and can clearly advise and communicate the value of campaigns and other initiatives.&nbsp;</li><li>Persistent - you do not give up and get energy from working in a target-driven role and achieving your goals. High ownership and ambition to go beyond the obvious.</li><li>Commercial flair with good analytical and problem-solving skills.</li><li>A real foodie with good knowledge of the local restaurant scene.</li><li>Fluent in Greek and competent in English.</li></ul>

Area Representative - Chania/Rethymno

Duties and Responsibilities:<ul><li>Welcome guests upon arrival and departure.</li><li>Transport luggage to and from guest rooms.</li><li>Escort guests to their rooms and provide basic information about their stay.</li><li>Ensure prompt customer service by answering inquiries or relaying requests to the reception.</li><li>Perform small tasks such as delivering messages or items within the hotel.</li></ul>Required Qualifications:<ul><li>Polite and friendly demeanor with a customer-oriented mindset.</li><li>Basic knowledge of English (additional foreign languages are a plus).</li><li>Neat appearance and professional behavior.</li></ul>________________________________Καθήκοντα και Αρμοδιότητες:<ul><li>Υποδοχή των πελατών κατά την άφιξη και αναχώρησή τους.</li><li>Μεταφορά αποσκευών από και προς τα δωμάτια.</li><li>Συνοδεία πελατών στα δωμάτιά τους και παροχή βασικών πληροφοριών για τη διαμονή τους.</li><li>Διασφάλιση της άμεσης εξυπηρέτησης των πελατών, απαντώντας σε ερωτήσεις ή μεταφέροντας αιτήματα στη ρεσεψιόν.</li><li>Διεκπεραίωση μικρών εργασιών όπως η μεταφορά μηνυμάτων ή αντικειμένων μέσα στο ξενοδοχείο.</li></ul>Απαραίτητα Προσόντα:<ul><li>Ευγενική και φιλική συμπεριφορά με πελατοκεντρική νοοτροπία.</li><li>Βασική γνώση Αγγλικών (γνώση επιπλέον ξένων γλωσσών είναι επιθυμητή).</li><li>Προσεγμένη εμφάνιση και επαγγελματική συμπεριφορά.</li></ul>

Groom/ Γκρουμ

Επιθυμούμε να εντάξουμε στο δυναμικό του ξενοδοχείου μας&nbsp;MAGMA Resort 5*&nbsp;by HYATT&nbsp;στη&nbsp;Σαντορίνη:GroomΑπαιτούμενα προσόντα και δεξιότητες:<ul><li>Εμπειρία τουλάχιστον 2 ετών σε αντίστοιχη θέση</li><li>Ευχέρεια στην κίνηση</li><li>Ευχάριστη προσωπικότητα</li><li>Δεξιότητα στην επικοινωνία</li><li>Πολύ καλή γνώση αγγλικών (προφορικά)</li><li>Η καλή γνώση μιας δεύτερης ξένης γλώσσας (γερμανικά, γαλλικά) θα θεωρηθεί επιπλέον προσόν</li><li>Εστίαση στην ικανοποίηση των πελατών και στην παροχή υπηρεσιών υψηλής ποιότητας</li><li>Επαγγελματική συμπεριφορά και εμφάνιση</li></ul>Καθήκοντα και αρμοδιότητες:<ul><li>Υποδέχεται και καλωσορίζει τους πελάτες</li><li>Συνοδεύει τους πελάτες μετά την άφιξη στα δωμάτιά τους</li><li>Μεταφέρει τις αποσκευές των πελατών κατά την άφιξη και αναχώρηση</li><li>Ενημερώνει τους πελάτες σχετικά με τις παροχές του δωματίου</li><li>Συνεργάζεται στενά με το τμήμα υποδοχής (reception)</li><li>Ελέγχει το χώρο εισόδου και υποδοχής, ώστε να διατηρείται καθαρός και τακτοποιημένος</li></ul>Προσφέρονται:<ul><li>Ικανοποιητικές αποδοχές</li><li>Διαμονή (εάν απαιτείται) και γεύματα</li><li>Επαγγελματικό και ευχάριστο εργασιακό περιβάλλον</li><li>Συνεχής εκπαίδευση</li></ul>Οι ενδιαφερόμενοι καλούνται να υποβάλλουν την αίτησή τους για να έχουν την ευκαιρία να εργαστούν σε ένα ευχάριστο και υποστηρικτικό περιβάλλον, σε μία σταθερά αναπτυσσόμενη εταιρεία του ξενοδοχειακού κλάδου.Όλες οι υποβληθείσες αιτήσεις και πληροφορίες θα εξεταστούν υπό συνθήκες απόλυτης εχεμύθειας και σύμφωνα με τον Γενικό Κανονισμό Προστασίας Προσωπικών Δεδομένων (GDPR).

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Marriott Bonvoy

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Marriott Bonvoy

area representative - chania/rethymno

Wolt Greece

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Esperia Group

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Magma Resort Santorini

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