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The&nbsp;Deputy Security Manager&nbsp;deputizes the Security Manager in ensuring the safety and security of passengers, staff, and assets of the airline.This role involves overseeing the documentation and implementation of security measures, coordinating with relevant authorities and third party security staff.The Deputy Security Manager also steps in for the Security Manager during absences and plays a crucial role in emergency response.Responsibilities:<ul><li>Assist in developing and implementing company’s security policies and procedures.</li><li>Monitor day-to-day security operations to ensure compliance with regulatory requirements and internal policies.</li><li>Conduct regular security inspections and audits to identify, prevent and mitigate potential threats.</li><li>Coordinate with internal and external stakeholders, including law enforcement and regulatory bodies, to manage and respond to security threats.</li><li>Develop and implement emergency response plans and conduct drills and simulations.</li><li>Ensure compliance with national and international aviation security regulations (e.g., TSA, ICAO, IATA).</li><li>Prepare and submit security reports and documentation to regulatory authorities.</li><li>Keep abreast of changes in security regulations and update policies and procedures accordingly.</li><li>Lead investigations into security incidents or potential breaches.</li><li>Coordinate with relevant departments and authorities during security incidents.</li><li>Implement corrective actions and preventive measures following incidents.</li><li>Oversee the maintenance and operation of security equipment, including surveillance systems, access control, and screening devices where applicable.</li><li>Ensure a secure and positive experience for passengers, maintaining a balance between security and customer service.</li><li>Train accordingly SKY express personnel on elements within the perimeter of the Security Manager area of responsibility.</li></ul>Competences:<ul><li>Excellent leadership and team work skills.</li><li>Ability to assess and mitigate security risks.</li><li>Strong communication and interpersonal skills.</li><li>Ability to work under pressure and make decisions during emergencies.</li></ul>Requirements:<ul><li>Bachelor’s degree in Security Management, Aviation Management, or a related field.</li><li>Relevant certifications (e.g., Certified Protection Professional, Certified Aviation Security Professional) are a plus.</li><li>Minimum of 5 years of experience in security management, with at least 2 years in a supervisory role within the aviation industry.</li><li>Strong understanding of aviation security regulations and standards.</li><li>Fluency in English (oral and written).</li></ul>Notes:<ul><li>Primarily Athens International airport-based, with occasional travel to other locations as required.</li><li>Full-time position with a need for certain flexibility in working hours, including nights, weekends, and holidays.</li></ul>About SKY express:We are the Greek multi-awarded airline for excellence and innovation in Europe, which is redefining the landscape of aviation. With Greece’s youngest fleet and the planned addition of two new AIRBUS A320 neo and four new ATR 72-600 in 2024, at SKY express we keep connectingpeople, businesses, and dreams wherever we fly.SKY express has been recognized with two prestigious ERA awards for its remarkable work in innovating and excelling in the aviation. More specifically SKY express has been awarded:• The ERA Airline Excellence Award 2023• The ERA Innovation Airline Award 2023At SKY express, we are on a mission to turn everyday flying into a modern, comfortable, and tailormade experience, that fits all our passengers’ needs.We can’t wait to have you on board on this new remarkable journey!Applicants’ personal data will be used for recruitment purposes only and applications will be treated as strictly confidential.Please note that only shortlisted candidates shall be contacted.

Deputy Security Manager

Intellectica is recruiting an experienced General Manager on behalf of its client, a leading provider of secure mobility and telematics solutions with 20+ years of experience across Europe, the Middle East, and Africa. The company delivers an integrated stack of hardware, connectivity, SaaS platforms and 24/7 monitoring through Secure Operations Centers and a pan-European Control Tower, serving secure logistics, automotive OEMs and leasing/rental, video telematics and personal safety. The client is seeking a commercially minded, operationally disciplined General Manager to lead the next phase of growth, reporting to the Board and working closely with the ownership group and key stakeholders. The General Manager will own the full P&amp;L and strategic agenda, scale subscription-based and mission-critical services, and position the company as a trusted secure mobility and telematics partner across EMEA—combining hands-on business leadership with group-level governance.Key activities and responsibilities of this role include:<ul><li>Define and execute the company’s strategic vision, aligned with growth priorities in automotive connected services, secure logistics, video telematics and SaaS.</li><li>Translate strategy into clear plans with milestones, budgets and KPIs per product line, segment and geography.</li><li>Identify and lead new growth opportunities (organic, tenders/large contracts, channel and partner development).</li><li>Drive commercial expansion by managing top strategic accounts and leading B2G, logistics and OEM negotiations.</li><li>Oversee pricing, go-to-market models and key partnerships to accelerate MRR/ARR and recurring revenue.</li><li>Represent the company in high-stakes customer, partner and industry discussions, strengthening its reputation as a high-reliability, value-adding partner.</li><li>Oversee mission-critical operations across logistics, automotive and people-related services, ensuring SLA compliance, 24/7 uptime and standards across Secure Operations Centers and the Control Tower network.</li><li>Implement standardized processes and continuous improvement across operations, field services, customer service and installation.</li><li>Ensure effective risk management, governance and regulatory compliance in security/telematics environments.</li><li>Own full P&amp;L, including budgeting, forecasting, margin and cash-flow management per product line/business unit.</li><li>Build and maintain KPI dashboards for MRR/ARR, churn, NRR, SLA performance, install-base health, profitability per segment and contract performance to enable data-driven decisions and transparent Board reporting.</li><li>Lead IT system optimisation, including ERP migration and integration with CRM and operational platforms, ensuring data integrity, interoperability and robust reporting.</li><li>Champion digital platforms, analytics and automation to enhance service delivery, monitoring and incident management.</li><li>Recruit, onboard and develop key leadership roles, strengthening the domain-expert management team and closing critical skills gaps.</li><li>Build a high-performance culture with clear objectives, feedback loops and strong accountability for results.</li><li>Mentor and develop managers and high-potential employees, fostering succession planning and leadership depth.</li><li>Lead organisational change through structured processes, transparent communication and targeted upskilling/reskilling.</li><li>Participate actively in Board meetings, providing insight-driven updates, scenario analysis and recommendations.</li><li>Operate effectively within the governance framework, balancing local entrepreneurship with group standards, policies and expectations.</li><li>Represent the company at industry forums, conferences and strategic partnership discussions across EMEA.</li><li>Any other task that may be required from time to time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s degree in Engineering (Electrical, Mechanical, Computer) or related technical field; MBA or equivalent postgraduate degree preferred.</li><li>Minimum 5 years in senior leadership with proven P&amp;L responsibility in a businesses with turnover around €5–15m (or similar complexity).</li><li>Proven track record as CEO, General Manager or P&amp;L Leader in a founder-led or family-owned business, preferably within a larger group.</li><li>Experience in telematics, IoT, mobility, security systems or tech-enabled operations with integrated hardware/software/service and 24/7 monitoring.</li><li>Demonstrated success in subscription-based / recurring revenue models, including MRR/ARR growth and churn management.</li><li>Background in mission-critical operations with 24/7 service environments and SLA-driven performance.</li><li>Experience in both multinationals and entrepreneurial mid-market companies, able to bridge structure and agility.</li><li>Strong commercial acumen with expertise in B2G negotiations, RFP/tender management and strategic account leadership.</li><li>Comfortable operating in cross-border European markets and managing international clients and partner networks.</li><li>Excellent command of Greek and English, written and spoken.</li></ul>Core competencies of a successful candidate:<ul><li>Strong operational discipline and KPI / data-driven mindset, able to quickly understand and optimise complex operations.</li><li>Strategic thinker with hands-on execution capability and readiness to dive into detail when required.</li><li>High emotional intelligence, resilience under pressure and ability to operate in high-liability, compliance-heavy environments.</li><li>Excellent negotiation, influencing and stakeholder-management skills (Board, shareholders, group leadership, clients, suppliers, regulators, partners).</li><li>Proven ability to build strong teams, develop talent and balance specialist expertise with broader governance needs.</li><li>Calm authority with credibility from control center and field staff up to Board and group leadership.</li><li>Collaborative, trust-building leadership style, inspiring confidence through change and transition.</li><li>Pragmatic, not dogmatic, balancing shareholder expectations with on-the-ground realities and customer needs.</li><li>Entrepreneurial mindset, integrity and a strong sense of ownership and accountability.</li></ul>

General Manager int-0431

Intellectica is recruiting an experienced Head of Large Accounts on behalf of its client, a leading provider of secure mobility and telematics solutions with 20+ years of experience across Europe, the Middle East, and Africa. The company delivers an integrated stack of hardware, connectivity, SaaS platforms and 24/7 monitoring through Secure Operations Centers and a pan-European Control Tower, serving secure logistics, automotive OEMs and leasing/rental, video telematics and personal safety. The company is seeking an experienced and commercial -driven professional, based in Athens, Greece, to join the leadership team and report directly to the Interim General Manager. This role is pivotal in driving commercial success, managing large-scale projects and ensuring profitability through strategic account management and operational excellence.Key activities and responsibilities of this role include:<ul><li>Shape and execute commercial strategies for large-scale projects in sectors such as energy and telecommunications, ensuring alignment with corporate objectives</li><li>Drive profitability and growth through pricing optimization, contract negotiation, and proactive risk management</li><li>Assume full P&amp;L accountability for assigned projects, monitoring revenue streams, cost structures, and margin optimization</li><li>Oversee cash flow management, factoring processes, and financial forecasting to maintain liquidity and project sustainability</li><li>Act as the primary liaison for major clients, building trust-based relationships and resolving complex issues promptly</li><li>Manage subcontractor relationships and ensure seamless coordination with partners across diverse ecosystems</li><li>Ensure adherence to contractual obligations, SLAs, and legal frameworks, mitigating risks and safeguarding company interests</li><li>Lead negotiations on contract variations and commercial terms to secure favorable outcomes</li><li>Coordinate internal teams and external subcontractors to deliver projects on time, within scope, and budget</li><li>Provide accurate commercial reporting and analysis to senior management, offering insights for strategic decision-making</li><li>Any other task that may be required from time to time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s degree in Business Administration, Finance, Engineering or related field; MBA or equivalent postgraduate degree preferred</li><li>Minimum 8-10 years in a senior commercial leadership role with proven P&amp;L responsibility for large-scale projects</li><li>Experience in telematics, IoT, mobility, security systems or tech-enabled operations with integrated hardware/software/service and 24/7 monitoring</li><li>Proven track record in B2G negotiations, RFP/tender management, and strategic account leadership</li><li>Strong knowledge of financial operations, including factoring, cash flow management, and cost control</li><li>Familiarity with contract law, SLAs, and compliance frameworks in complex B2B environments</li><li>Comfortable operating in cross-border European markets and managing international clients and partner networks</li><li>Excellent command of Greek and English, written and spoken</li></ul>Core competencies of a successful candidate:<ul><li>Strategic thinker with hands-on execution capability and readiness to dive into detail when required</li><li>Excellent negotiation, influencing and stakeholder-management skills</li><li>Collaborative, trust-building leadership style, inspiring confidence through change and transition</li><li>Entrepreneurial mindset, integrity and a strong sense of ownership and accountability</li></ul>

Head of Large Accounts int-0435

We are seeking a highly motivated and results-driven&nbsp;Business Development Manager&nbsp;to join our team in Greece. The successful candidate will play a key role in expanding our market presence, building strategic partnerships, and driving revenue growth in key international and domestic markets.Key Responsibilities<ul><li>Market Expansion: Identify, evaluate, and pursue new business opportunities in targeted markets.</li><li>Client Relationship Management: Build and maintain strong relationships with key clients, stakeholders, and industry partners.</li><li>Strategic Partnerships: Collaborate with cross-functional teams to identify and develop strategic alliances that align with company objectives.</li><li>Sales Growth: Develop and execute sales strategies to achieve revenue targets and business goals.</li><li>Market Analysis: Monitor market trends, competitor activities, and emerging technologies to identify opportunities for growth.</li><li>Proposal Development: Prepare and present compelling business proposals, tenders, and presentations to potential clients.</li><li>Trade Shows and Events: Represent Theon Sensors at industry events, trade shows, and conferences to promote our products and capabilities.</li></ul>Qualifications<ul><li>Educational Background: Bachelor’s degree in Engineering, or a related field (Master’s degree preferred).</li><li>Experience: Minimum of 3&nbsp;years of experience in business development, sales, or related roles within the defense, security, or high-tech industry.</li><li>Market Knowledge: Familiarity with the defense and security market in Europe, Middle East, or other relevant regions.</li><li>Skills:</li><li>Strong negotiation, communication, and presentation skills.</li><li>Proven ability to build and maintain long-term client relationships.</li><li>Analytical mindset with the ability to assess market trends and data.</li><li>Proficiency in CRM software and Microsoft Office Suite.</li><li>Language: Fluency in English is essential; knowledge of additional languages is a plus.</li><li>Travel: Willingness to travel domestically and internationally as required.</li></ul>

Business Development Manager

The right candidate will:Be responsible for the&nbsp;smooth planning, execution and optimization of the marketing and communication plan of assigned brands. He/she will liaise with product, sales, web and in-house creative&nbsp;team to build strong brand presence in the local and international market. We are looking for an individual who will bring expertise and new ideas to the table, to grow and evolve the business as part of a high performing team.&nbsp;Key Accountabilities:<ul><li>Co-creates&nbsp;360°&nbsp;Marketing &amp; Communication plan&nbsp;for brands of responsibility</li><li>Coordinates all related activities, working closely with product, sales, exports and creative teams and&nbsp;monitors progress vs plans</li><li>Secures&nbsp;brand image in all touchpoints&nbsp;(product packaging, ATL, BTL, web, digital, e-retailers)</li><li>Responsible for end-to-end execution of&nbsp;Digital&nbsp;and&nbsp;ATL campaigns</li><li>Leads the design and&nbsp;excellent implementation of BTL campaigns&nbsp;within budget in direct cooperation with Product, Trade and Sales Departments, ensuring the appropriate POSM per store allocation, based on both customer segmentation as well as brands’ A&amp;P budget and strategy</li><li>Works closely with product and creative team to build our brands’&nbsp;next generation brand image</li><li>Responsible for&nbsp;end-to-end development and execution&nbsp;of&nbsp;packaging artwork&nbsp;of&nbsp;assigned products and&nbsp;product ranges,&nbsp;securing brand image&nbsp;and&nbsp;product features&nbsp;are&nbsp;well communicated&nbsp;ensuring&nbsp;timely artwork deadlines</li><li>Competition analysis&nbsp;to provide required&nbsp;references, inputs and&nbsp;key information&nbsp;on packaging artwork</li><li>Analyses and identifies the need&nbsp;of product and range communication content, based on brands’ strategy, insights and customer needs, in order to decide what, when and how to&nbsp;communicate for all media and channels</li><li>Approves, follows-up and&nbsp;secures that communication messages are fulfilled&nbsp;in the communication execution and&nbsp;evaluates its effectiveness</li><li>Plans and Manages&nbsp;social media calendar and campaigns&nbsp;for assigned brands</li><li>Sets-up and executes&nbsp;social media&nbsp;(Facebook, YouTube, LinkedIn, Instagram, TikTok ) and&nbsp;Newsletter campaigns, monitors and reports on achieved targets and performance</li><li>Craft stories and&nbsp;compelling copy&nbsp;that fit&nbsp;brand tone of voice&nbsp;and experience proposition for&nbsp;social&nbsp;platforms,&nbsp;website,&nbsp;ads,&nbsp;print,&nbsp;press releases, newsletters, as well as effective headlines, taglines, and calls to action</li><li>Identifies industry trends, providing expert advice on marketing and advertising techniques and pitching fresh and innovative ideas</li><li>Manages&nbsp;and monitors&nbsp;A&amp;P budget</li><li>Closely&nbsp;monitors brands’ performance&nbsp;of all the&nbsp;promotional activities&nbsp;evaluates the outcomes and proposes accordingly.</li><li>Closely&nbsp;monitor competition’s&nbsp;activities (e-commerce, promotions, social media &amp; newsletter content etc)</li><li>Work closely with&nbsp;external vendors like Digital Agency, Media, etc</li></ul>&nbsp;Requirements:<ul><li>Bachelor’s degree&nbsp;in Business Administration, Marketing or related field from&nbsp;a well reputable University&nbsp;with&nbsp;excellent academic record</li><li>Master's Degree will be considered as a plus</li><li>4-6 years&nbsp;of experience in a similar position</li><li>Outstanding&nbsp;written and verbal communication skills in&nbsp;Greek &amp; English</li><li>Very strong Digital Marketing skills&nbsp;including:&nbsp;Hands-on experience&nbsp;in using&nbsp;email marketing platforms (&nbsp;copy creation and design, segmentation, automation, reporting)&nbsp;social media platforms and ads&nbsp;(concept, copy, creation, targeting, optimization, reporting), knowledge of web and social media&nbsp;analytics platforms&nbsp;(Google Analytics, Meta etc)</li><li>Copywriting skills&nbsp;– strong on Social Media, Web and ads</li><li>Strong&nbsp;Understanding of&nbsp;design,&nbsp;branding&nbsp;and&nbsp;marketing principles&nbsp;and techniques</li><li>Commercial understanding:&nbsp;Ability to put company’s strategy into practice, transfer commercial and marketing needs into concrete projects and clearly convey the right message</li><li>Internet and technology savvy&nbsp;and always up to date with the latest trends and technologies</li><li>Previous work experience in a&nbsp;retail, wholesale or e-commerce business</li><li>Other&nbsp;EU language&nbsp;knowledge would be an advantage</li><li>Computer literate&nbsp;and Google search savvy. Must have&nbsp;excellent&nbsp;working knowledge of&nbsp;MS Office Tools</li></ul>&nbsp;Qualifications:<ul><li>Methodical&nbsp;with meticulous&nbsp;attention to detail</li><li>Self-motivated, proactive and independent -&nbsp;takes ownership&nbsp;of initiatives and projects</li><li>Decisiveness&nbsp;and strong&nbsp;problem-solving skills</li><li>Exceptional&nbsp;organizational&nbsp;and&nbsp;presentation&nbsp;skills</li><li>Teamwork&nbsp;&amp;&nbsp;collaboration, ability to work with diverse teams</li><li>Creative mindset, able to generate and develop fresh, engaging ideas</li><li>Passion for&nbsp;all things Digital</li><li>DIY enthusiasts will be preferred</li></ul>&nbsp;What we offer:<ul><li>Excellent&nbsp;working&nbsp;environment</li><li>Competitive&nbsp;remuneration&nbsp;package&nbsp;&amp;&nbsp;extra benefits</li><li>Commuting&nbsp;expenses</li><li>Potential for&nbsp;expansion of role and opportunity for professional development&nbsp;due to company growth</li><li>The chance to be&nbsp;part of a team&nbsp;that will contribute to our company and&nbsp;brands stand out&nbsp;in the&nbsp;European tools market</li></ul>

Senior Brand Manager

Intellectica&nbsp;is recruiting an experienced and strategically oriented&nbsp;Head of Procurement&nbsp;on behalf of an internationally recognized group of companies operating in the Aerospace, Defense, Security, and High Technology markets. With a strong international presence, state-of-the-art production facilities, and a commitment to continuous innovation, our client empowers armed and special forces across 71 countries. Based in Attiki, Greece, and reporting directly to the COO, the successful candidate will oversee the procurement strategy, supplier relationships, contract negotiations, and sourcing operations. This role will play a critical part in ensuring the availability of high-quality components and services, optimizing costs, and supporting the timely delivery of complex, high-performance systems.Key activities and responsibilities of this role include:<ul><li>Shape and execute the strategic procurement roadmap for serial production categories, focusing on complex high-tech materials such as electronic and mechanical components</li><li>Act as a strategic counterpart to the operational/executional purchasing team, ensuring end-to-end supply chain efficiency</li><li>Identify, evaluate, and develop long-term relationships with key suppliers across the US, China, Korea, and other critical regions</li><li>Lead contract negotiations and implement long-term agreements that secure cost advantages, quality standards, and supply continuity</li><li>Develop and enforce robust supplier KPIs and performance metrics to ensure alignment with ISO standards and company goals</li><li>Collaborate closely with internal stakeholders, including production, engineering, and quality assurance, to align procurement strategies with production needs</li><li>Establish and manage strategic sourcing initiatives that support the company’s growth, risk mitigation, and operational excellence</li><li>Monitor global market trends, geopolitical factors, and supply chain risks, proactively adjusting sourcing strategies where needed</li><li>Travel regularly to key suppliers and group sites to strengthen relationships, execute critical negotiations, and ensure supply chain resilience</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s or Master’s degree in Supply Chain Management, Business Administration, Engineering, or a related field; an MBA is a plus</li><li>At least 8 years of progressive procurement experience, ideally within production or assembly-focused industries</li><li>Demonstrated success in managing complex supply chains and sourcing high-tech materials for serial production</li><li>Deep understanding of supplier relationship management, contract negotiation, and strategic sourcing best practices</li><li>Practical exposure to global supplier bases</li><li>Familiarity with Microsoft Office suite (advanced MS Excel skills)</li><li>Familiarity with ERP systems (e.g., D365, SAP, Oracle) and procurement software</li><li>Fluent in English and Greek (both written and verbal); additional languages are an asset</li><li>Willingness to travel internationally as needed</li></ul>Core competencies of a successful candidate:<ul><li>Excellent communication and negotiation skills</li><li>Adaptability and resilience in a fast-paced environment</li><li>Strong leadership and team management skills</li><li>Strategic mindset and strong initiative</li><li>Analytical thinking and structured problem solving</li></ul>

Head of Procurement int-0374

Intellectica is recruiting a&nbsp;Head of Technology (News Website)&nbsp;on behalf of its client, a leading digital media organization in Greece renowned for its comprehensive news coverage and influential presence in the online journalism landscape. With a legacy of delivering timely and reliable information across various domains – including politics, economy, sports, culture, and technology – the company continues to shape public discourse and inform a broad audience. As part of its commitment to digital innovation and excellence, the organization seeks a dynamic and experienced Head of Technology to drive the evolution of its digital platforms and lead a team of cross-functional developers. This pivotal role reports directly to the Chief Executive Officer and is based in Athens, Greece.Key activities and responsibilities of this role include:<ul><li>Overseeing the end-to-end technological operations of the company’s digital platforms, ensuring optimal performance, scalability, and security</li><li>Leading and mentoring a multidisciplinary team of cross-functional developers, fostering a culture of innovation, collaboration, and continuous improvement</li><li>Developing and implementing a comprehensive technology strategy aligned with the organization’s editorial and business objectives</li><li>Evaluating and integrating emerging technologies to enhance user experience, content delivery, and operational efficiency</li><li>Collaborating with the editorial, marketing, and product teams to support content management, audience engagement, and monetization initiatives</li><li>Ensuring compliance with industry standards and best practices in web &amp; app development, data protection, and cybersecurity</li><li>Managing relationships with external vendors and technology partners, negotiating contracts and overseeing service delivery</li><li>Monitoring and analyzing key performance indicators to inform decision-making and drive continuous improvement</li><li>Any other task that may be required from time to time</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s degree in Computer Science, Management &amp; Information Technology, or a related field</li><li>Master’s degree (MBA, Management &amp; Information Technology, or a related field) is highly preferred</li><li>Minimum of 8 years of experience in web development and technology management, with at least 3 years in a leadership role</li><li>Work experience from the digital media sector is considered a strong plus</li><li>Proven track record of managing complex digital projects and leading technical teams in a fast-paced environment</li><li>Extensive knowledge of front-end and back-end development, including proficiency in HTML, CSS, JavaScript, and PHP</li><li>Experience with content management systems (CMS), particularly WordPress, and familiarity with SEO best practices</li><li>Strong understanding of web analytics tools, such as Google Analytics, and their application in driving business insights</li><li>Familiarity with cloud services, hosting environments, and content delivery networks (CDNs)</li><li>Fluency in Greek and proficiency in English, both written and spoken</li></ul>Core competencies of a successful candidate:<ul><li>Strategic thinker with a vision for technological innovation</li><li>Effective communicator and collaborator across diverse teams</li><li>Decisive leader with strong organizational skills</li><li>Adaptable to evolving technologies and market trends</li><li>Committed to excellence and continuous learning</li><li>Analytical problem-solver with a data-driven mindset</li></ul>

Head of Technology
int-0322

Global Consumer Care (GCC) is driving the delivery of best-in-class consumer care&nbsp;across JTI. We are passionate about our consumers and fully devoted to enhancing their experience at every stage of their journey — from the very first contact to becoming loyal users and true brand ambassadors.We are firmly committed to becoming the #1 organization in delivering superior consumer experience globally, working hand in hand with JTI markets to realize our shared Vision #1. To support this ambition, we are seeking experienced, consumer-centric, and highly motivated professionals to join our dynamic Global Consumer Care team based in Athens, Greece.&nbsp;Position:&nbsp;As Regional Consumer Care Manager for Western Europe, you will oversee market operations within our outsourced model, driving vendor performance to ensure the consistent delivery of best-in-class consumer care services. You will lead the development and delivery of high-quality training and knowledge management across the region. A key part of your role will be ensuring overall alignment with global initiatives whilst driving operational excellence. This highly collaborative position involves close partnership with vendors, local markets, HQ colleagues, and central functions.&nbsp;In this role, you will:&nbsp;<ul><li>Market Relationship: Support markets in building best-in-class consumer care operations tailored to local needs. Act as primary escalation points for local markets.</li><li>Vendor Management: Manage regional vendors, ensuring strong performance, inc. SLA &amp; KPI achievements for your allocated markets. Identify continuous improvement opportunities, create action plans and ensure follow up. Supporting the management of regional budgets, forecasting, and vendor invoicing.</li><li>Training and development: Designing, implementing, and evaluating all types of training programs (onboarding, new product launches, new initiatives, process improvements, continuous learning etc.) delivered by Vendors to improve advisors’ performance, often coordinating resources like facilitators, technology, and materials.</li><li>Training organization: Coordinating resources like facilitators, technology, and materials as required for the successful delivery of all training. Maintain and monitor relevant KPIs and metrics on training outcomes</li><li>Content curation: Organizing and structuring information to ensure content remains accurate, consistent, and up to date.</li><li>Strategy &amp; Analysis: Partner with the GCC HQ team to develop and enhance knowledge management and training strategies aligned with business goals, ensuring measurable impact and continuous improvement of all initiatives</li><li>Knowledge Management: Build and maintain systems to capture, organize, and share the organization’s knowledge assets — including knowledge bases and digital content — to support both advisors and consumers.</li><li>Continuous Improvement: Foster collaboration among markets and vendors by encouraging knowledge sharing and connection. Partner with the Global Consumer Care team to identify opportunities and translate them into actionable initiatives that enhance training and knowledge effectiveness.</li><li>Training &amp; Knowledge Champion: Prepare and deliver presentations on training and knowledge management initiatives to senior stakeholders and HQ leadership.</li><li>Travel: Travel within the Western European region to support local markets and operational partners, with occasional visits to JTI Headquarters in Geneva, Switzerland, and other hubs as required.</li></ul>&nbsp;&nbsp;Requirements:&nbsp;<ul><li>Degree in Management, Business Administration, Marketing, or related field</li><li>Minimum 5+ years’ experience as a Consumer Care Training Manager / Knowledge Manager/Contact Center Manager or in a similar leadership role</li><li>Solid understanding of all aspects of Consumer Care operations in a multi-hub, outsourced environment</li><li>FMCG and/or Consumer Goods industry experience strongly preferred; tobacco and RRP category knowledge is a plus</li><li>Excellent organizational skills with the ability to manage and prioritize multiple initiatives simultaneously</li><li>Strong understanding of the latest training and knowledge management best practices, including techniques and technology landscape</li><li>Deep understanding of change management practices and techniques</li><li>Excellent influencing skills and experience of working with vendors and partners in the training/knowledge management area</li><li>Exceptional communication and collaboration skills, both one-on-one and in group settings, across all functions and levels of the organization</li><li>Proven ability to multi-task, adapt, and perform under pressure</li><li>Proficient in MS Office and consumer care systems/platforms (e.g., ServiceNow)</li><li>Fluent English (written and spoken); additional languages are an advantage</li></ul>&nbsp;&nbsp;What to expect:&nbsp;&nbsp;Expect growth opportunities, training, good compensation package, social security package. For more details on local policies, speak with the Talent Advisor.

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