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The role focuses on strategic planning, developing existing and new strategic partnerships, and monitoring their performance indicators, aiming to deliver comprehensive and high-quality services that enhance the advisory nature of the banking relationship. The officer acts as a liaison between external partners and the Bank’s internal units, actively contributing to the achievement of the Unit’s commercial and qualitative objectives.&nbsp;Your key responsibilities will be:&nbsp;<ul><li>Attract and onboard reputable specialized businesses into the Partner Ecosystem.</li><li>Manage and develop a portfolio of partners and business clients, emphasizing the promotion of integrated financing solutions and strengthening their collaboration with the Bank.</li><li>Analyze financial statements and assess clients’ financial data, contributing to the preparation of financing proposals and recommendations for the relevant Credit Committees.</li><li>Coordinate and communicate with internal Units (Credit, Risk, Products, Channels) to ensure smooth implementation of financing and portfolio quality assurance.</li><li>Develop and maintain trust-based relationships with partners and clients, identifying new business opportunities and strengthening collaborations within the Certified Partners Ecosystem.</li><li>Monitor portfolio performance and efficiency to identify risks promptly and propose improvements.</li><li>Organize and conduct informational sessions for selected Small Business Clients.</li><li>Represent the Unit in internal and external meetings, committees, and business events, promoting the collaborative culture and advisory approach of RBB External Networks.</li></ul>&nbsp; You will be a great candidate if you have:<ul><li>Βachelor’s &nbsp;degree in Finance, Business Administration, or a related field (a postgraduate degree will be considered an asset).</li><li>Professional certifications in RBB (Level II) and Insurance Mediation (Type A).</li><li>Professional experience in business financing and financial statement analysis, with the ability to evaluate credit requests and complex financing structures.</li><li>Excellent command of English, proficiency in MS Office, and familiarity with IT systems and banking platforms.</li><li>Analytical thinking and ability to understand business models and financial data.</li><li>Project management skills, ability to coordinate multiple stakeholders, and cross-functional communication.</li><li>Ability to develop commercial relationships and manage external partnerships with professionalism and results orientation.</li><li>Consistency in achieving goals and strong team spirit.</li><li>Flexibility for travel and active presence in the Network and with partners.</li></ul>&nbsp;&nbsp;What’s in it for you: &nbsp;<ul><li>Competitive remuneration. &nbsp;</li></ul><ul><li>Hybrid work: work-life balance through remote and in-office work.    &nbsp;</li></ul><ul><li>Learning &amp; Development: &nbsp;</li></ul>Access Unlimited LinkedIn Learnings, international training methodologies &nbsp;Upskilling, Professional development and career guidance from successful executives.    &nbsp;Identification and Utilization of Talent Pool through a structured Talent Management process.    &nbsp;<ul><li>Wellbeing: &nbsp;</li></ul>Premium Health &amp; Life insurance for you, your partner and/or your family and mental health support.  &nbsp;Pension plan to support your plans and future financial expectations.   &nbsp;Team building &amp; wellbeing activities.   &nbsp;Potential Extra days of annual leave (Winter Bonus).     &nbsp;Engage in volunteering activities through our TeamUp program. &nbsp;<ul><li>Extra Benefits:&nbsp;</li></ul>Exclusive discounts at partner stores.   &nbsp;Staff pricing for banking products.   &nbsp;Nursery and summer camp allowance for your little ones.   &nbsp;


Retail Business Banking External Networks Officer_Accepting Referrals

We are looking for a Head of Direct Banking Quality Assurance to join our External Networks and Alternative Channels team.&nbsp;By joining this role, you’ll be part of the Retail Banking Network holding a key management role and will be responsible for leading a cross-functional team.&nbsp; Your role is pivotal in ensuring service excellence across all Direct Banking units, including Europhone Banking, Self-Service Terminals, Telemarketing, and Hybrid Sales.The role ensures:<ul><li>Customer interactions across all units consistently meet high standards of service, professionalism, and compliance,</li><li>Service quality is monitored, evaluated and continuously improved through structured QA frameworks,</li><li>Training has been performed timely, with high quality material both physically and through eLearning courses</li><li>Operational risks related to customer communication and self-service channels (ATM, APS, etc.) are identified and mitigated proactively,</li><li>Processes across all channels are aligned with Eurobank’s strategic goals and regulatory obligations,</li><li>Customer feedback is systematically captured and translated into actionable improvements, &nbsp;</li><li>Internal stakeholders are supported with insights (KPIs, reports, audits) that drive decision-making,</li><li>Cross-functional alignment is maintained across units to ensure consistent service delivery and project execution.</li></ul>&nbsp;Your key responsibilities will be:<ul><li>Lead, mentor, and develop the QA team.</li><li>Design and implement a comprehensive quality assurance framework across all sub-units.</li><li>Oversee monitoring activities, including call evaluations, mystery shopping, and customer feedback analysis.</li><li>Foster collaboration with business units, product owners, and operations to ensure process and service standard alignment.</li><li>Define and track quality KPIs and customer experience metrics.</li><li>Coordinate internal audits and prepare for regulatory reviews, contract renewals, and operational risk assessments.</li><li>Promote a culture of service excellence through structured training programs and continuous feedback.</li><li>Work with operational teams to enhance customer touchpoints and streamline processes.</li><li>Contribute to projects aimed at improving customer experience and service automation.</li></ul>&nbsp;You will be a great candidate if you have:&nbsp;&nbsp;<ul><li>Bachelor’s degree in Business Administration, Economics, or related field (Master’s degree is a plus).</li><li>Proficiency in English (written and spoken).</li><li>Minimum 5 years of experience in a QA leadership role, preferably in banking or telecommunications.</li><li>Strong understanding of service management principles (SLAs, KPIs, NPS, First Contact Resolution, Customer Effort Score).</li><li>Passion for building a customer-centric culture across all contact points.</li><li>Experience with Contact Centers and/or Digital Banking channels.</li><li>In-depth knowledge of QA methodologies, monitoring tools, and best practices.</li><li>Proven leadership skills with the ability to manage diverse teams and drive performance through measurable goals.</li><li>Excellent communication and collaboration skills, with experience in training delivery.</li><li>High analytical capability and attention to detail.</li><li>Familiarity with knowledge management tools.&nbsp;What’s in it for you:&nbsp;&nbsp;<ul><li>Competitive remuneration. &nbsp;</li></ul><ul><li>Hybrid work: work-life balance through remote and in-office work.    &nbsp;</li></ul><ul><li>Learning &amp; Development: &nbsp;</li></ul><ul><li>Access Unlimited LinkedIn Learnings, international training methodologies &nbsp;</li></ul><ul><li>Upskilling, Professional development and career guidance from successful executives.    &nbsp;</li></ul><ul><li>Identification and Utilization of Talent Pool through a structured Talent Management process.    &nbsp;</li></ul><ul><li>Wellbeing: &nbsp;</li></ul><ul><li>Premium Health &amp; Life insurance for you, your partner and/or your family and mental health support.  &nbsp;</li></ul><ul><li>Pension plan to support your plans and future financial expectations.   &nbsp;</li></ul><ul><li>Team building &amp; wellbeing activities.   &nbsp;</li></ul><ul><li>Potential Extra days of annual leave (Winter Bonus).     &nbsp;</li></ul><ul><li>Engage in volunteering activities through our TeamUp program. &nbsp;</li></ul><ul><li>Extra Benefits:&nbsp;</li></ul><ul><li>Exclusive discounts at partner stores.   &nbsp;</li></ul><ul><li>Staff pricing for banking products.   &nbsp;</li></ul><ul><li>Nursery and summer camp allowance for your little ones.   &nbsp;</li></ul></li></ul>

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retail business banking external networks officer_accepting referrals

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head of direct banking quality assurance

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