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Assist the Manager of Reservations in guiding the reservations team to achieve departmental objectives and core values. Enhance guest experience and repeat clientele by supporting the implementation of procedures to maximize revenue and other selling opportunities. Ensure adherence to company standard operating procedures while delivering high-quality services.&nbsp;Key Duties and Responsibilities • &nbsp; &nbsp;Assist in achieving departmental annual objectives and support the team in working together towards these goals. • &nbsp; &nbsp;Support in conducting regular one on one meetings with the reservations colleagues • &nbsp; &nbsp;Lead the departmental champions program and provide regular updates to the reservations manager • &nbsp; &nbsp;Address guest complaints by reviewing and responding within 24 hours, ensuring satisfactory resolution for both the guest and the organization. • &nbsp; &nbsp;Monitor and control Reservations operations according to departmental standards. • &nbsp; &nbsp;Assist&nbsp; • &nbsp; &nbsp;Ensure all incoming calls to the Reservations department are handled promptly, courteously, and professionally, reflecting the highest standards of service and maximizing conversion opportunities. • &nbsp; &nbsp;Actively take reservations calls when required, supporting the team during peak periods and ensuring seamless service delivery. Ensure the proper functioning of all communication systems, Alice, SAGA, Review Pro, and telephone equipment. Report any malfunctions to IT or Engineering promptly • &nbsp; &nbsp;Monitor the reservations inbox and ensure that global standards for response time is maintained • &nbsp; &nbsp;Oversee extranet reservations&nbsp; • &nbsp; &nbsp;Coordinate agent commission payment with finance • &nbsp; &nbsp;Attend management meetings when required • &nbsp; &nbsp;Support the management of third-party sites and ensure proper implementation of reservations procedures. • &nbsp; &nbsp;Ensure the team is aware of all promotional rates and packages and support the use of effective selling techniques such as up-selling, cross-selling, and suggestive selling. • &nbsp; &nbsp;Monitor telephone call volumes and report trends to the Manager of Reservations. • &nbsp; &nbsp;Assist in processing daily correspondence checks and ensure all guest information and requests are accurately entered in the system. • &nbsp; &nbsp;Conduct regular spot checks within the department to ensure adherence to Standard Operating Procedures. • &nbsp; &nbsp;Update account profiles regularly to maintain a healthy database. • &nbsp; &nbsp;Support team development to maintain high standards for relationship building, customer service, and selling techniques. • &nbsp; &nbsp;Oversee no-show and late cancellation processes with colleagues to ensure incremental revenue is booked daily. • &nbsp; &nbsp;Maintain a comprehensive filing system in the Reservations department. • &nbsp; &nbsp;Conduct on-the-job training and appraisal sessions with the team, under the supervision of the Manager of Reservations. • &nbsp; &nbsp;Assist with any other duties as required by the Manager of Reservations or another member of the management team. • &nbsp; &nbsp;Submit monthly departmental schedule&nbsp; Skills, Experience &amp; Educational Requirements&nbsp; • &nbsp; &nbsp;Bachelor’s degree • &nbsp; &nbsp;Minimum 4 years’ experience in a similar role within Reservations or significant experience in a contact center or similar field • &nbsp; &nbsp;Proficiency in English; knowledge of another language is an advantage • &nbsp; &nbsp;Excellent communication skills • &nbsp; &nbsp;Customer service oriented • &nbsp; &nbsp;Financial understanding

Assistant Manager, Reservations | One&Only Aesthesis, Athens (19788)

At Four Seasons Astir Palace Hotel Athens (ranked No. 17 in the World’s 50 Best Hotels), we are seeking a highly engaged Guest Room Attendant for the Season 2026 (minimum 6 or 7 months contract).What You Will Do<ul><li>Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule.&nbsp;</li><li>Adheres to the hotel's code of conduct and grooming &amp; hygiene standards.&nbsp;</li><li>Is seen as working hands-on, assists colleagues in crunch times; walks the talk.&nbsp;</li><li>Actively participates in briefings and meetings.&nbsp;</li><li>Maintains a clean and orderly work area and promotes a safe working environment.&nbsp;</li><li>Cleans and self-inspects guest rooms as assigned and in accordance with hotel standards.&nbsp;</li><li>Possesses a high degree of product knowledge and relevant technical skills. Keeps abreast of events in the hotel.&nbsp;</li><li>Provides genuine hospitality and recognition in the work area. Promotes hotel services and products.&nbsp;</li><li>Anticipates guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction. Offers a special service touch when an opportunity is presented.&nbsp;</li></ul>What You Bring<ul><li>Applicants must have European Passport or the legal right to work in Greece.</li><li>Good verbal communication skills in English are essential.</li></ul>What We Offer<ul><li>Competitive Salary and comprehensive Benefits Package.</li><li>Complimentary Employee Meals, Bus Transportation, Uniform &amp; Laundry Services.</li><li>Ticket Restaurant monthly allowance of €100.</li><li>Complimentary Nights at Four Seasons Hotels &amp; Resorts globally so you can savour this unforgettable moment just like our guests.</li><li>Employee Recognition Program.&nbsp;</li><li>Opportunities for Global Travel through Task Forces and Transfers</li><li>Access to Four Seasons global Training &amp; Development.</li></ul>Schedule &amp; Hours &nbsp;<ul><li>Summer Seasonal Job - 5 working days per week, with 2 days off.&nbsp;</li><li>Schedule is changing every week according to business needs.</li></ul>

Guest Room Attendant (Season 2026)
Job ID:REQ10363840

Αναζητούμε έναν/μία έμπειρο/η Maître d hotel&nbsp;για να ηγηθεί της λειτουργίας των εστιατορίων μας με επαγγελματισμό και υψηλό επίπεδο εξυπηρέτησης.Καθήκοντα:<ul><li>Συντονισμός και εποπτεία της καθημερινής λειτουργίας των εστιατορίων (buffet &amp; à la carte)</li><li>Διασφάλιση άριστης εξυπηρέτησης των επισκεπτών και διαχείριση παραπόνων</li><li>Εκπαίδευση, καθοδήγηση και αξιολόγηση του προσωπικού σάλας</li><li>Δημιουργία βαρδιών και οργάνωση της ομάδας για ομαλή λειτουργία</li><li>Συνεργασία με κουζίνα, bar και guest relations για άρτια εμπειρία πελάτη</li><li>Υποστήριξη στην παρουσίαση μενού, οινογνωσία και προώθηση υπηρεσιών</li><li>Έλεγχος καθαριότητας, αισθητικής και ετοιμότητας των χώρων</li><li>Παρακολούθηση αποθεμάτων και συνεργασία με F&amp;B και αγορές</li></ul>Απαραίτητα Προσόντα:<ul><li>Προϋπηρεσία σε αντίστοιχη θέση σε ξενοδοχείο 4* ή 5*</li><li>Ηγετικές ικανότητες, οργανωτικότητα και επαγγελματισμός</li><li>Ικανότητα διαχείρισης ομάδας σε απαιτητικό περιβάλλον</li><li>Άριστη γνώση της ελληνικής και της αγγλικής γλώσσας (άλλη γλώσσα θα θεωρηθεί προσόν)</li><li>Καλή γνώση οινολογίας και γαστρονομικής εξυπηρέτησης</li><li>Πτυχίο ή δίπλωμα στον τομέα της φιλοξενίας ή επισιτιστικών επαγγελμάτων επιθυμητό</li></ul>Τι προσφέρουμε:<ul><li>Ανταγωνιστικό πακέτο αποδοχών</li><li>Παροχή διαμονής και διατροφής (σε εποχικές θέσεις)</li><li>Ευχάριστο και επαγγελματικό περιβάλλον</li><li>Δυνατότητες εξέλιξης σε έναν από τους μεγαλύτερους ξενοδοχειακούς ομίλους</li></ul>

Maître d'hôtel Αττική

Maître d'hôtel Ερέτρια

Είσαι άνθρωπος που αγαπά την άριστη εξυπηρέτηση και θέλει να προσφέρει αξέχαστες εμπειρίες στους επισκέπτες; Σου αρέσει να εργάζεσαι σε ένα δυναμικό περιβάλλον και να βοηθάς τους άλλους; Αν ναι, τότε σε προσκαλούμε να ενταχθείς στην ομάδα μας ως Bellboy / Bellgirl.Σχετικά με εμάςΕίμαστε ένα ξενοδοχείο υψηλών προδιαγραφών, με δέσμευση στην παροχή απαράμιλλης φιλοξενίας και άνεσης στους επισκέπτες μας. Ως Bellboy / Bellgirl θα έχεις κομβικό ρόλο στη δημιουργία μιας ζεστής, φιλικής και αξέχαστης εμπειρίας κατά την άφιξη και αναχώρησή τους.Περιγραφή ΘέσηςΩς Bellboy θα αποτελείς το πρώτο σημείο επαφής για τους επισκέπτες κατά την άφιξη και αναχώρησή τους. Οι βασικές σου αρμοδιότητες περιλαμβάνουν:<ul><li>Υποδοχή των επισκεπτών με ευγένεια, χαμόγελο και επαγγελματισμό.</li><li>Μεταφορά αποσκευών, δεμάτων και προσωπικών ειδών κατά την άφιξη και την αναχώρηση.</li><li>Συνοδεία επισκεπτών στα δωμάτια και ενημέρωση για τις παροχές και τις υπηρεσίες του ξενοδοχείου.</li><li>Παροχή κατευθύνσεων και προτάσεων για αξιοθέατα, εστιατόρια και σημεία ενδιαφέροντος της περιοχής.</li><li>Υποστήριξη στις μετακινήσεις των επισκεπτών (κλήση ταξί, συντονισμός shuttle κ.λπ.).</li><li>Διαχείριση αιτημάτων, ερωτήσεων και παραπόνων με ευγένεια και επαγγελματική συμπεριφορά.</li><li>Διατήρηση της τάξης και καθαριότητας στον χώρο του lobby και της εισόδου.</li><li>Συνεργασία με όλα τα τμήματα του ξενοδοχείου για ομαλή και άριστη εξυπηρέτηση των επισκεπτών.</li></ul>Προϋποθέσεις / Προσόντα<ul><li>Εξαιρετικές δεξιότητες εξυπηρέτησης πελατών και επικοινωνίας.</li><li>Φιλική και εξωστρεφής προσωπικότητα.</li><li>Δυνατότητα μεταφοράς και ανύψωσης βαριών αποσκευών.</li><li>Προσοχή στη λεπτομέρεια και προληπτική στάση στην εξυπηρέτηση.</li><li>Διαθεσιμότητα για κυλιόμενα ωράρια (βραδινές βάρδιες, Σαββατοκύριακα, αργίες).</li><li>Προϋπηρεσία στη φιλοξενία ή στην εξυπηρέτηση πελατών θα θεωρηθεί πλεονέκτημα.</li><li>Απολυτήριο λυκείου ή αντίστοιχο.</li></ul>Παροχές<ul><li>Ανταγωνιστικό πακέτο αποδοχών.</li><li>Δυνατότητες επαγγελματικής εξέλιξης και ανάπτυξης.</li><li>Υποστηρικτικό και φιλικό εργασιακό περιβάλλον.</li><li>Γεύματα κατά τη βάρδια και δυνατότητα διαμονής όπου απαιτείται.</li></ul>

BellBoy| BellGirl Αττική

BellBoy| BellGirl Ερέτρια

Deliver personalized and discreet service to guests in the comfort of their rooms and suites. Offer seamless 24-hour dining experiences that combine convenience, privacy, and luxury. Supervise and enhance the overall In-Room Dining operation including Mini Bar and special requests.About the Role At Four Seasons Astir Palace Hotel Athens (ranked No. 17 in the World’s 50 Best Hotels), we are seeking a highly motivated In-Room Dining Supervisor to join our team for the Season 2026 (minimum 6 or 7 months contract). Oversee daily In-Room Dining operations, manage staff, and ensure exceptional private dining experiences for our guests.What You Will Do<ul><li>Supervise day-to-day In-Room Dining operations, including Mini Bar and special events.</li><li>Ensure smooth and efficient delivery of food and beverages to guest rooms.</li><li>Monitor staff performance, maintain standards, and provide coaching where necessary.</li><li>Manage daily requisitions for food, beverage, and operational equipment.</li><li>Maintain discipline, organization, and cleanliness of all service areas.</li><li>Conduct regular quality checks on guest service, staff appearance, and Mini Bar operations.</li><li>Make personal contact with VIP, suite, and long-stay guests to ensure exceptional service.</li><li>Collaborate with culinary and F&amp;B teams to meet guest requirements and special requests.</li><li>Assist in training, scheduling, and performance management of In-Room Dining staff.</li><li>Ensure compliance with health, hygiene, and safety standards.</li><li>Support preparation of departmental budgets, goals, and business plans.</li><li>Perform other duties as assigned by the In-Room Dining Manager or Director of Food &amp; Beverage.</li></ul>What You Bring<ul><li>High School Diploma or equivalent experience; hospitality management experience preferred.</li><li>Applicants must have European Passport or the legal right to work in Greece.</li><li>Proven experience in In-Room Dining, hotel dining, or food &amp; beverage supervision.</li><li>Strong leadership, organizational, and interpersonal skills.</li><li>Fluency in English is essential; proficiency in Greek is an advantage.</li><li>Knowledge of food handling and sanitation regulations is a plus.</li></ul>What We Offer<ul><li>Competitive Salary and comprehensive Benefits Package.</li><li>Complimentary Employee Meals, Bus Transportation, Uniform &amp; Laundry Services.</li><li>Ticket Restaurant monthly allowance of €100.</li><li>Complimentary Nights at Four Seasons Hotels &amp; Resorts globally.</li><li>Employee Recognition Program.</li><li>Opportunities for Global Travel through Task Forces and Transfers.</li><li>Access to Four Seasons global Training &amp; Development programs.</li></ul>Schedule &amp; Hours Summer Seasonal Job – 5 working days per week, with 2 days off. Schedule is flexible and may change weekly according to business needs.If you are passionate about leading a high-performing In-Room Dining team and delivering exceptional private dining experiences in a world-class environment, we want to hear from you!

In Room Dining Supervisor (Seasonal 2026) REQ10366420

At Four Seasons, our people are the heart of our success. We are committed to creating a supportive environment where our employees grow, excel, and consistently deliver the exceptional service that defines our brand. We are currently seeking a Night Manager to join our Front Office leadership team at the iconic Four Seasons Astir Palace Hotel Athens.As a Night Manager, you will oversee all overnight Front Office operations ensuring seamless service, strong leadership presence, and unwavering adherence to Four Seasons standards. You will supervise the hotel during the night, support all departments, manage guest interactions with professionalism, and uphold the highest levels of safety, service, and crisis readiness.What You Will Do:<ul><li>Maintain complete knowledge of all hotel features/services, hours of operation, building history, room types, layouts, décor, rates, packages, promotions, house count, VIPs, and group activity schedules.</li><li>Demonstrate expert knowledge of Front Office systems and procedures including Opera, Visionline, HotSoS, Mobile Key, and other core operational tools.</li><li>Regularly tour all hotel areas to monitor departmental operations, guest satisfaction, staff performance, and adherence to standards.</li><li>Review late arrivals, early next-day arrivals, departures, and room availability to plan and coordinate the next day’s operations.</li><li>Ensure accurate handling of arrivals, departures, room blocks, billing requirements, and discrepancies while personally managing guest relocations when necessary.</li><li>Oversee night audit procedures and prepare required accounting reports.</li><li>Guarantee compliance with all financial and credit procedures; review paid-outs, rebates, petty cash, and cashier transactions to ensure proper approvals and reconciliation.</li><li>Support and guide the overnight team to deliver Four Seasons service excellence, acting as a mentor, coach, and role model.</li><li>Conduct spot checks on Night Receptionists and Night Bellmen to ensure brand standards and LQA expectations are consistently met.</li><li>Supervise room assignments, monitor Out of Order/Out of Service rooms, and ensure accurate tracking.</li><li>Act as the senior leader on duty overnight, handling all guest requests, complaints, and emergencies with professionalism and strong crisis management skills.</li><li>Ensure all night colleagues uphold grooming standards, uniform guidelines, communication etiquette, and Four Seasons cultural values.</li><li>Report operational updates, incidents, and departmental needs to the Front Office Manager, collaborating closely to maintain seamless continuity between shifts.</li><li>Promote hotel facilities and support upselling initiatives, motivating the team by leading through example.</li><li>Remain fully familiar with emergency procedures, fire panel operation, and crisis protocol as the designated overnight controller.</li><li>Uphold Four Seasons policies at all times, acting as a brand ambassador and maintaining the integrity of our vision, mission, and values.</li></ul>What You Bring:<ul><li>Proven experience in Front Office operations, preferably in luxury hospitality.</li><li>Strong leadership presence with the ability to supervise, motivate, and develop teams.</li><li>Deep understanding of guest service standards, night audit processes, and crisis management.</li><li>Excellent communication and interpersonal skills.</li><li>Strong organizational and problem-solving abilities.</li><li>Fluency in English; additional languages are an asset.</li><li>Able to work overnight schedules, weekends, and holidays.</li><li>Professional presentation, grooming, and behavior aligned with Four Seasons standards.</li></ul>What We Offer:<ul><li>Employee Meals and Uniform &amp; Laundry provided.</li><li>Ticket Restaurant Monthly Amount of €100.</li><li>Bus Transportation to/from Elliniko.</li><li>Monthly Employee Recognition Program.</li><li>Global career growth opportunities through Task Forces and Transfers.</li><li>Employee Travel Program (after 6 months: complimentary stays at Four Seasons worldwide).</li></ul>At Four Seasons Astir Palace Athens, we champion excellence, collaboration, and continuous development. Join us as a Night Manager and help shape unforgettable guest experiences while safeguarding the overnight heartbeat of our iconic hotel.

Job Ads Restaurant Staff Central Greece, Tourism / Hotels

assistant manager, reservations | one&only aesthesis, athens (19788)

One&Only Resorts

guest room attendant (season 2026) job id:req10363840

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maître d'hôtel αττική

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maître d'hôtel ερέτρια

Zeus International Hotels & Resorts

bellboy| bellgirl αττική

Zeus International Hotels & Resorts

bellboy| bellgirl ερέτρια

Zeus International Hotels & Resorts

in room dining supervisor (seasonal 2026) req10366420

Four Seasons Athens Astir Palace

night manager req10363997

Four Seasons Athens Astir Palace

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