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We are looking for a Head of Direct Banking Quality Assurance to join our External Networks and Alternative Channels team.&nbsp;By joining this role, you’ll be part of the Retail Banking Network holding a key management role and will be responsible for leading a cross-functional team.&nbsp; Your role is pivotal in ensuring service excellence across all Direct Banking units, including Europhone Banking, Self-Service Terminals, Telemarketing, and Hybrid Sales.The role ensures:<ul><li>Customer interactions across all units consistently meet high standards of service, professionalism, and compliance,</li><li>Service quality is monitored, evaluated and continuously improved through structured QA frameworks,</li><li>Training has been performed timely, with high quality material both physically and through eLearning courses</li><li>Operational risks related to customer communication and self-service channels (ATM, APS, etc.) are identified and mitigated proactively,</li><li>Processes across all channels are aligned with Eurobank’s strategic goals and regulatory obligations,</li><li>Customer feedback is systematically captured and translated into actionable improvements, &nbsp;</li><li>Internal stakeholders are supported with insights (KPIs, reports, audits) that drive decision-making,</li><li>Cross-functional alignment is maintained across units to ensure consistent service delivery and project execution.</li></ul>&nbsp;Your key responsibilities will be:<ul><li>Lead, mentor, and develop the QA team.</li><li>Design and implement a comprehensive quality assurance framework across all sub-units.</li><li>Oversee monitoring activities, including call evaluations, mystery shopping, and customer feedback analysis.</li><li>Foster collaboration with business units, product owners, and operations to ensure process and service standard alignment.</li><li>Define and track quality KPIs and customer experience metrics.</li><li>Coordinate internal audits and prepare for regulatory reviews, contract renewals, and operational risk assessments.</li><li>Promote a culture of service excellence through structured training programs and continuous feedback.</li><li>Work with operational teams to enhance customer touchpoints and streamline processes.</li><li>Contribute to projects aimed at improving customer experience and service automation.</li></ul>&nbsp;You will be a great candidate if you have:&nbsp;&nbsp;<ul><li>Bachelor’s degree in Business Administration, Economics, or related field (Master’s degree is a plus).</li><li>Proficiency in English (written and spoken).</li><li>Minimum 5 years of experience in a QA leadership role, preferably in banking or telecommunications.</li><li>Strong understanding of service management principles (SLAs, KPIs, NPS, First Contact Resolution, Customer Effort Score).</li><li>Passion for building a customer-centric culture across all contact points.</li><li>Experience with Contact Centers and/or Digital Banking channels.</li><li>In-depth knowledge of QA methodologies, monitoring tools, and best practices.</li><li>Proven leadership skills with the ability to manage diverse teams and drive performance through measurable goals.</li><li>Excellent communication and collaboration skills, with experience in training delivery.</li><li>High analytical capability and attention to detail.</li><li>Familiarity with knowledge management tools.&nbsp;What’s in it for you:&nbsp;&nbsp;<ul><li>Competitive remuneration. &nbsp;</li></ul><ul><li>Hybrid work: work-life balance through remote and in-office work.    &nbsp;</li></ul><ul><li>Learning &amp; Development: &nbsp;</li></ul><ul><li>Access Unlimited LinkedIn Learnings, international training methodologies &nbsp;</li></ul><ul><li>Upskilling, Professional development and career guidance from successful executives.    &nbsp;</li></ul><ul><li>Identification and Utilization of Talent Pool through a structured Talent Management process.    &nbsp;</li></ul><ul><li>Wellbeing: &nbsp;</li></ul><ul><li>Premium Health &amp; Life insurance for you, your partner and/or your family and mental health support.  &nbsp;</li></ul><ul><li>Pension plan to support your plans and future financial expectations.   &nbsp;</li></ul><ul><li>Team building &amp; wellbeing activities.   &nbsp;</li></ul><ul><li>Potential Extra days of annual leave (Winter Bonus).     &nbsp;</li></ul><ul><li>Engage in volunteering activities through our TeamUp program. &nbsp;</li></ul><ul><li>Extra Benefits:&nbsp;</li></ul><ul><li>Exclusive discounts at partner stores.   &nbsp;</li></ul><ul><li>Staff pricing for banking products.   &nbsp;</li></ul><ul><li>Nursery and summer camp allowance for your little ones.   &nbsp;</li></ul></li></ul>

Head of Direct Banking Quality Assurance

As Financial Risk Supervisor, you protect AB’s financial performance and assets by identifying, assessing and managing key risks across various critical areas such as insurance, property and supplier credit. You act as a trusted partner providing clear, data-driven insights that enable risk-aware decisions and support a resilient, compliant business.What you will focus on<ul><li>Leads the end-to-end risk management cycle, coordinating the identification, assessment and validation of key risks with all stakeholders and ensuring alignment with the organization’s risk appetite and tolerance.</li><li>Acts as a trusted advisor to management and business teams on risk-related matters, providing decision support, recommendations on mitigation measures to control or reduce risk and input on contract terms and change initiatives.</li><li>Owns the Insurance &amp; Claims Management process, defining risk financing with insurance, coverage needs and overseeing contracts, provisions, payments and claims handling.</li><li>Handles Property Risk Management &nbsp;and participates in Business Continuity activities, including site risk assessments, insured values for property, business interruption coverage and follow-up on action plans.</li><li>Supports the financial closing process, by managing insurance and claims provisions and ensuring compliance with Group Insurance and relevant policies.</li><li>Oversees supplier credit and financial risk, leading structured supplier evaluation, coordinating updates to the Credit Policy and maintaining review &amp; update on payment card data protection controls and awareness and other topics together with Treasury, business information providers and stakeholders.</li></ul>Who we are looking for<ul><li>Academic background in Finance, Economics, Business Administration or a related field.</li><li>At least 5 years of experience in Risk Management, Finance, Insurance or related roles, ideally within a corporate, retail or FMCG environment.</li><li>Solid understanding of risk management frameworks, financial analysis and core concepts such as insurance &amp; claims, credit risk and supplier financial risk, business continuity and internal controls.</li><li>Experience working with relevant tools and systems (e.g. Excel, SAP, reporting tools).</li><li>Fluent in English.</li></ul>Your Value<ul><li>Organizational Savviness | Develop a thorough understanding of food retail, Alfa Beta’s governance &amp; control environment.</li><li>Stakeholder Management &amp; Collaboration | Constructively challenge and collaborate effectively with internal and external stakeholders, building strong, trust-based relationships.</li><li>Critical &amp; Analytical Thinking | Effectively analyse all related information and data to quickly conclude on sustainable, risk-aware solutions – numerical proficiency is your strength.</li><li>Results &amp; Quality Orientation | Take ownership of your actions, be on top of tasks and ensure high-quality, accurate deliverables in a fast-paced environment.</li><li>Organizational Mastery &amp; Time Management | Prioritize tasks effectively, uphold precise documentation and adhere to deadlines while handling multiple projects.</li></ul>We care for you&nbsp;<ul><li>Hybrid way of Working</li><li>Free lunch break in our restaurant</li><li>Available parking</li><li>Lifelong learning and development</li><li>Wellbeing Program&nbsp;</li></ul>A place where everyone belongs &nbsp;We strive to be a better place to work where our people reflect the markets we serve, where their voices are heard and valued, they find purpose in their work and can grow and contribute to their fullest. We are an equal opportunity employer, and all applicants/employees will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability status, or any other characteristic protected by law. Certified by Diversity Charter Greece and SHARE Equality Label&nbsp;&nbsp;AB is recognized as a Top Employer 2025 in Greece.&nbsp;Top Employer Institute: Certified Excellence in Employee Conditions &nbsp;Start your retail journey and live our values of care, teamwork, humor, integrity and courage.*All applications are treated with utmost confidentiality

Financial Risk Supervisor

The AML Compliance Officer will be responsible for overseeing and implementing the company’s Anti-Money Laundering (AML), Counter-Terrorist Financing (CTF), Risk Management, and Fraud Prevention frameworks for the Greek market, ensuring full compliance with Hellenic Gaming Commission (HGC) regulations, Law 4557/2018, and relevant EU directives.This role ensures the company maintains the highest standards of integrity, transparency, and responsible operation across all risk domains. The successful candidate will act as the primary contact point for AML, fraud, and risk-related matters in Greece, providing leadership and operational oversight in line with both national and group compliance objectives.&nbsp;The position requires a proficient level of Greek and English, strong analytical ability, and a proven understanding of compliance operations within a regulated industry (preferably gambling or financial services)Job requirements<ul><li>Develop and maintain the AML/CTF framework; supervise due diligence and transaction monitoring; manage SARs and ensure timely reporting to the FIU, as required by the HGC and Greek Law 4557/2018.</li></ul><ul><li>Oversee Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), and ongoing monitoring processes for Greek players.</li></ul><ul><li>Lead the risk framework, conduct regular assessments, maintain alignment with group standards, and support internal audits and corrective action.</li></ul><ul><li>Design and oversee fraud prevention measures, investigate incidents, and collaborate with operational and technical teams to strengthen fraud controls.</li></ul><ul><li>Act as the main liaison with the HGC and other authorities, produce compliance and risk reports, support audits, and deliver staff training.</li></ul><ul><li>Monitor legal and regulatory developments affecting AML obligations in Greece and the EU, update internal policies accordingly, and implement necessary operational adjustments to ensure full compliance.</li></ul><ul><li>Act as the main liaison with the HGC and other authorities, produce anti-Money Laundering &amp; Risk reports, support audits, and deliver staff training.</li></ul>Definition of success:<ul><li>Full compliance with Greek AML/CTF, risk, and fraud prevention requirements</li><li>Timely and accurate submission of all reports and notifications to the authorities.</li><li>Effective coordination across cross-functional teams.</li><li>Strong detection, mitigation, and response mechanisms for AML and fraud risks.</li><li>High-quality communication and collaboration with internal stakeholders and regulators.</li></ul>&nbsp;Behavioural Competencies:<ul><li>Strong analytical mindset with exceptional attention to detail and problem-solving ability.</li><li>Demonstrates independence in managing multiple priorities and delivering results with minimal supervision.</li><li>Pragmatic and solution-oriented approach to regulatory compliance challenges.</li><li>Upholds high ethical standards and exercises sound judgment and discretion when handling sensitive information.</li><li>Collaborative team player, able to work effectively across risk, fraud, and compliance functions.</li><li>Excellent communication and presentation skills in Greek and English.</li></ul>&nbsp;Technical Skills &amp; Experience:<ul><li>Minimum 4–6 years’ experience in AML, risk management, or fraud prevention, preferably in gambling, fintech, or financial services.</li><li>Strong working knowledge of Greek AML Law 4557/2018, HGC regulations, and EU AML Directives.</li><li>Demonstrated experience in risk assessment, transaction monitoring, and investigation processes.</li><li>Familiarity with AML and fraud detection software tools and data analysis methods.</li><li>Professional certification (e.g., CAMS, ICA, or equivalent) required.</li><li>Proficiency in Microsoft Office Suite and data visualization tools.</li><li>Excellent communication and presentation skills in Greek and English.</li><li>High-level proficiency in both Greek and English.</li></ul>Why Join Us:💸 A competitive compensation package combined with additional benefits.🏥 Private Insurance for you and your family.🏢 Modern facilities, parking inside, enticing restaurant and corporate bus.📚 An extensive training program upon induction and throughout employment.🚀 Exceptional opportunities to learn and develop in a multinational environment.🌎 Prospects for professional growth both locally and globally.&nbsp;

AML Compliance Officer

Our Assurance Forensic &amp; Integrity Services (Forensics) team is growing and as an Assistant Manager, you will play a key role in that growth. Working with clients across all industries, you will develop innovative recommendations to some of the most complex assurance projects including fraud and corruption issues around. Since we work with such a diverse portfolio of clients across industries and geographies, you can expect to take on a wide range of prevention and detection projects, making this a great place to develop your skills and business knowledge.&nbsp;Your key responsibilitiesAs all clients have unique challenges, it is no exaggeration to say that you will never be engaged in the same type of client work for too long. You will work on both Audit and Assurance engagements, as well as high profile Compliance, Integrity, and Fraud investigation projects. You will support our teams and clients in proactively monitoring and addressing significant risks within their businesses.&nbsp;Your work will include, but not be limited to, the following:•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Audit and Assurance engagements•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Internal Control System and Corporate Governance assessments•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Fraud investigations and dispute services•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Compliance and Integrity assessments&nbsp;Additionally, you will assist in producing robust reports and deliverables in both English and Greek, contributing to our mission to Shape the Future with Confidence.&nbsp;Skills and attributes for successTo qualify for the role, you should have<ul><li>Relevant working experience in external audit services or relevant positions on financial accounting/reporting roles</li><li>Bachelor’s degree in Accounting, Finance, Business Administration, Economics, or any quantitative degree.</li><li>Results-oriented approach with keen attention to high quality and accuracy and&nbsp;distinct willingness to learn</li><li>Attention to detail</li><li>Strong knowledge of Microsoft Office (Excel, Word, PowerPoint) &nbsp;</li><li>Excellent written and verbal communication in Greek and English</li><li>ACCA/ACA/JES/AMP will be considered as a plus</li></ul>&nbsp;&nbsp;Ideally, you’ll also have<ul><li>Forensic accounting skills</li></ul><ul><li>CIA/ACAMS/CFE qualification</li><li>Other foreign languages advanced skills</li></ul>&nbsp;&nbsp;What we look forWe are interested in highly motivated candidates with a creative vision and the confidence to make it happen; candidates who can integrate with and influence clients from a varying range of organizations, as part of a diverse and highly driven team. If you are looking to develop your career within a truly dynamic team, where you will make a measurable difference across some of the most prestigious businesses around, this role is for you.&nbsp;What we offer you &nbsp;Ability to Shape your Future with Confidence by:<ul><li>Developing your professional growth:<ul><li>You'll have unlimited access to educational platforms, EY Badges and EY Degrees, alongside support for certifications. You will experience personalized coaching and feedback, and gain exposure to international projects, through our expansive global network, empowering you to define and achieve your own success.</li><li>Dive into our innovative GenAI ecosystem, designed to enhance your EY journey and support your career growth. These advanced AI tools will empower you to focus on higher-value work and meaningful interactions, enriching your professional experience like never before.</li></ul></li></ul><ul><li>Empowering your personal fulfilment: We focus on your financial, social, mental and physical wellbeing.<ul><li>Our competitive rewards package, depending on your experience, includes cutting-edge technological equipment, ticket restaurant vouchers, a private health and life insurance scheme, income protection and an exclusive EY benefits club card that provides a wide range of discounts, offers and promotions.</li><li>Our flexible working arrangement (hybrid model) is defined based on your own preferences and team’s needs, and we enjoy other initiatives such as summer short Fridays and an EY Day Off.</li><li>Our commitment to a sustainable way of operating, encourages volunteerism, promotes sustainable practices and offers opportunities for you to create a positive societal impact.</li><li>Our pride lies in working at EY as one of the most recognized employers in Greece through our multiple awards received over the last 3 years (Top Employer, Great Place to Work and Best Workplace in Professional Services &amp; Consulting).</li></ul></li></ul><ul><li>Fueling an inclusive culture:&nbsp;We prioritize a diverse, equitable and inclusive environment, where you’ll be embraced for who you are and empowered to use your voice to help others find theirs.</li></ul>

Forensics Assistant Manager

At EY, we’re all in to shape your future with confidence.&nbsp;&nbsp;We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.&nbsp; Being part of EY in Greece means being part of a team which has been announced as&nbsp;Top Employer&nbsp;for the third consecutive year, certified as a&nbsp;Great Place to Work&nbsp;for a second year in a row, and awarded as&nbsp;Best Workplace in Professional Services &amp; Consulting&nbsp;for the first time! At EY, we’ll develop you with&nbsp;future-focused skills&nbsp;and equip you with&nbsp;world-class experiences&nbsp;through coaching and training programs as well as the use of&nbsp;advanced technology and AI. We’ll fuel you and your extraordinary talents in a&nbsp;diverse and inclusive culture&nbsp;of globally connected team. Join our continuously growing team, which employs over&nbsp;2.600 professionals in Greece, to experience great flexibility under our&nbsp;hybrid operating model&nbsp;across our offices in Athens, Patras, and Thessaloniki and help to&nbsp;build a better working world. The opportunity&nbsp;You will join the local market leader in Risk Consulting. &nbsp;Our clients, major players in the local and international market, operate in a fast-paced environment, characterized by continued disruption and transformation. Your future teammates, being talented, supportive, values-driven, diverse and high-performing professionals, help clients navigate complexity, assess business opportunities, protect value, drive sustainable growth and instill trust across their internal and external stakeholders. &nbsp;&nbsp;Your key responsibilities&nbsp;You are expected to work efficiently in diverse teams, be adaptable, flexible and inclusive, showcasing strong communication skills and teamwork. You are anticipated to manage time effectively, think critically and creatively with the desire to learn and understand new things, demonstrating a proactive approach to problem-solving and innovation.&nbsp; For this role, you are required to:<ul><li>Support the development and validation of mathematical/statistical models for valuation of advanced financial instruments, risk models, and other analytical tools</li><li>Lead projects related with trading book regulatory requirements and impact assessments</li><li>Design and develop/ implement overall treasury and market risk management frameworks and controls</li><li>Perform detailed data analysis to help clients solve business problems and complex issues in the financial services industry</li><li>Communicate and interpret technical concepts to both technical and non-technical client stakeholders&nbsp;</li><li>Contribute to the attainment of group and individual goals by sharing knowledge, identifying business opportunities and productivity and facilitating teamwork</li><li>Understand our clients’ needs and consistently deliver quality client services</li><li>Establish relationships with client personnel at appropriate levels</li></ul>&nbsp;To qualify for the role you must have&nbsp;<ul><li>Solid academic background in a quantitative field, including Mathematics, Physics, Econometrics, Engineering, Data Science, Economics and Finance. Ph.D. will be considered an asset.</li><li>Professional experience with focus on one or more of the following:<ul><li>&nbsp; &nbsp; Financial instruments/derivatives valuation and risk management.</li><li>&nbsp; &nbsp; Market Risk (model development, validation, monitoring/reporting)</li><li>&nbsp; &nbsp; Counterparty Credit Risk and CVA</li><li>&nbsp; &nbsp; Financial market data analysis</li></ul></li><li>Basic programming knowledge or relevant experience/training</li><li>Solid presentation and writing skills in both English and Greek. Knowledge of additional languages will be considered an asset</li><li>Strong analytical, problem solving and critical thinking skills&nbsp;</li><li>Strong attention to detail with a logical and methodical approach</li></ul>&nbsp;Ideally, you’ll also have&nbsp;<ul><li>Strong coding skills and experience utilizing programming languages such as Python/R/Matlab</li><li>A relevant professional qualification (e.g. PRM, FRM, CFA etc.)</li><li>Knowledge of the Market and Counterparty Credit Risk regulatory landscape (FRTB, CVA, Capital Requirements)</li><li>Experience in quantitative and qualitative analysis of risk exposures (risk measures, scenario analysis, stress testing)</li><li>Solid project management skills</li><li>Team management skills (including coaching and mentoring junior team members and new hires)</li><li>Working experience in consulting</li></ul>&nbsp;What we look for&nbsp;Your passion for excellence, your enthusiasm and motivation for personal and professional growth characterize you. You thrive when you connect, learn, innovate and tackle complex challenges as part of a like-minded high performing team. You have a strong desire to make a positive difference in the world not only through your work but also through your other activities.&nbsp;You demonstrate integrity, respect, teaming and inclusiveness You are a person with energy, enthusiasm and the courage to lead You build relationships based on doing the right thingIf you share these values and you are ready to make a real impact, this role is for you!&nbsp; Locations: Athens, Patras, Thessaloniki&nbsp;What we offer&nbsp;Ability to Shape your Future with Confidence by:&nbsp;Developing your professional growth:&nbsp;<ul><li>You'll have unlimited access to educational platforms, EY Badges and EY Degrees, alongside support for certifications. You will experience personalized coaching and feedback, and gain exposure to international projects, through our expansive global network, empowering you to define and achieve your own success.</li><li>Dive into our innovative GenAI ecosystem, designed to enhance your EY journey and support your career growth. These advanced AI tools will empower you to focus on higher-value work and meaningful interactions, enriching your professional experience like never before.</li></ul>&nbsp;Empowering your personal fulfilment: We focus on your financial, social, mental and physical wellbeing.&nbsp;<ul><li>Our competitive rewards package, depending on your experience, includes cutting-edge technological equipment, ticket restaurant vouchers, a private health and life insurance scheme, income protection and an exclusive EY benefits club card that provides a wide range of discounts, offers and promotions.</li><li>Our flexible working arrangement (hybrid model) is defined based on your own preferences and team’s needs, and we enjoy other initiatives such as summer short Fridays and an EY Day Off.</li><li>Our commitment to a sustainable way of operating, encourages volunteerism, promotes sustainable practices and offers opportunities for you to create a positive societal impact.</li><li>Our pride lies in working at EY as one of the most recognized employers in Greece through our multiple awards received over the last 3 years (Top Employer, Great Place to Work and Best Workplace in Professional Services &amp; Consulting).</li></ul>&nbsp;Fueling an inclusive culture:&nbsp;We prioritize a diverse, equitable and inclusive environment, where you’ll be embraced for who you are and empowered to use your voice to help others find theirs.&nbsp;Are you ready to shape your future with confidence? Apply today.&nbsp;&nbsp;To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need. EY&nbsp;&nbsp;| &nbsp;Building a better working world&nbsp;EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.&nbsp;#li-hybrid

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