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As Head of Courier Supply for the South Region, you will own courier supply end-to-end in Greece. You will report into the South Head of Operations. This role combines strategy, execution, and team leadership, with a strong focus on building scalable, increasingly automated systems that move us from reactive operations to predictive, AI-driven decision-making.What you’ll be doingThis role is about turning demand into reliable, cost-efficient delivery capacity at scale. You will own forecasting, acquisition, incentives, and real-time supply-demand balancing across multiple markets, while building systems that scale without linear headcount growth.Day-to-day in this role you’ll:<ul><li>Own courier supply KPIs across your cities, including availability, utilization, cost efficiency, and service reliability</li><li>Lead and develop a team of ~5 people, driving performance and building a high-performing organization</li><li>Define and execute supply strategies across different time horizons (hourly, daily, seasonal)</li><li>Drive forecasting, incentive design, and supply planning using increasingly AI-driven tools and models</li><li>Optimize incentive structures (who, where, when, how much) to ensure efficient growth and controlled costs</li><li>Identify and implement scalable solutions to improve courier acquisition, retention, and engagement</li><li>Partner with Product, Analytics, Finance, and Global Ops to improve tooling, automation, and decision-making frameworks</li><li>Work closely with local teams and external partners (fleet partners, courier partners, authorities) to ensure strong market execution</li><li>Detect operational anomalies early and act quickly to prevent service degradation</li></ul>Our humble expectations&nbsp;<ul><li>Bachelor’s degree in Business, Economics, Engineering, or a related field; advanced degree is a plus</li><li>8+ years of experience in strategy, operations, consulting, or leadership roles in fast-paced environments, with 3+ years in leadership roles (owning teams, not just projects)</li><li>Strong marketplace understanding (supply–demand mechanics) and operational rigor across multiple time horizons</li><li>Proven analytical and problem-solving skills, with solid financial acumen (forecasting, ROI, cost control)</li><li>Experience leading projects and driving execution in complex, cross-functional environments</li><li>Demonstrated ability to hire, coach, and develop high-performing teams</li><li>Strong communication skills with the ability to influence senior stakeholders</li><li>Fluency in both English and Greek is a requirement</li><li>You're able to work from our Athens office four times a week with one optional work from home day&nbsp;</li></ul>Nice to have:<ul><li>Experience in marketplaces, on-demand platforms, or e-commerce</li><li>Exposure to AI/ML applications in operations or decision-making</li></ul>What we offer<ul><li>Ownership of one of the most critical levers of the business on one of Wolt’s biggest markets (Greece)</li><li>A role with high autonomy and direct impact on growth, cost, and service quality</li><li>The opportunity to define how AI is embedded into core operational decision-making (forecasting, incentives, automation)</li><li>Exposure to multiple functions, creating strong career growth opportunities</li><li>A fast-paced, execution-driven environment where results are visible and measurable</li><li>Competitive compensation package</li></ul>

Job Ads Quality Controller Central Greece, Business Administration

head of courier supply, greece

Wolt Greece

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