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Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a&nbsp;Spanish-English Customer Success Account Manager&nbsp;&nbsp;working onsite in Athens, Greece you’ll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Greece says it all!What You’ll be DoingAre you passionate about driving customer success and maximizing sales opportunities? Do you thrive on building relationships with decision-makers and uncovering new ways to grow business value? If you’re looking to combine strategic thinking, product expertise and a customer-focused mindset – this role is for you!During a Typical Day, You’ll<ul><li>Find prospects to engage with to understand their business needs and provide tailored product recommendations and drive revenue</li><li>Conduct research on customer contracts and history using platforms like Sales Navigator and Zoom Info to uncover upselling and cross-selling opportunities&nbsp;</li><li>Deliver product demonstrations and create customer-specific use cases to highlight the value of the solutions&nbsp;</li><li>Manage your pipeline effectively, providing accurate updates to management on progress and forecasts&nbsp;</li><li>Collaborate with internal teams to resolve customer issues and expand product adoption across solutions.&nbsp;&nbsp;</li><li>Cultivate and nurture long-term customer relationships, understanding business objectives, advising customers.</li></ul>What You Bring to the Role<ul><li>Excellent verbal and written communication skills in Spanish and English</li><li>1+ years of Outbound sales experience, with focus on prospecting, lead qualification, negotiation, objection handling, generating new business opportunities, upselling and cross selling</li><li>Strong understanding of cloud-based solutions and subscription models</li><li>Proven ability to uncover and engage decision-makers, identify customer needs and close deals over various channels such as phone, email, and social media&nbsp;</li><li>Ability to manage a high-volume pipeline and meet weekly, daily and monthly sales targets</li><li>Ability to analyze customer data and market trends to identify growth opportunities</li><li>Confidence in presenting to and advising C-suite decision makers</li></ul>What You Can Expect<ul><li>Monday - Friday work week (no weekend shifts!)</li><li>Supportive of your professional development, career growth initiatives and opportunities</li><li>An inclusive culture and community minded organization where giving back is encouraged</li><li>A global team of curious lifelong learners guided by our company values.</li><li>Ask us about our paid time off (PTO) and wellness and healthcare benefits including private insurance, medical and dental).</li><li>And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you.</li><li>Visit https://mybenefits.ttec.com for more information.</li><li>Hundreds of free courses to support your career growth wherever that may take you.</li></ul>A Bit More About Your RoleAs a Customer Success Account Manager your daily responsibilities will encompass prospecting, proactively engaging with book of business accounts, qualifying opportunities, and skillfully closing deals. Additionally, you will have the opportunity to leverage your expertise to upsell and cross sell to our valued existing clients, driving additional revenue and fostering long-term relationships. And we know that you bring with you the one necessary ingredient that can’t be taught – a curious and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.You'll report to Team Lead or Sales Manager. You'll play an essential role in our sales cycle by qualifying leads and initiating contact with potential customers.

Spanish-English Customer Success Account Manager

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a&nbsp;German-English Customer Success Account Manager&nbsp;&nbsp;working onsite in Athens, Greece you’ll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Greece says it all!What You’ll be DoingAre you passionate about driving customer success and maximizing sales opportunities? Do you thrive on building relationships with decision-makers and uncovering new ways to grow business value? If you’re looking to combine strategic thinking, product expertise and a customer-focused mindset – this role is for you!During a Typical Day, You’ll<ul><li>Find prospects to engage with to understand their business needs and provide tailored product recommendations and drive revenue</li><li>Conduct research on customer contracts and history using platforms like Sales Navigator and ZoomInfo to uncover upselling and cross-selling opportunities&nbsp;</li><li>Deliver product demonstrations and create customer-specific use cases to highlight the value of the solutions&nbsp;</li><li>Manage your pipeline effectively, providing accurate updates to management on progress and forecasts&nbsp;</li><li>Collaborate with internal teams to resolve customer issues and expand product adoption across solutions.&nbsp;&nbsp;</li><li>Cultivate and nurture long-term customer relationships, understanding business objectives, advising customers.</li></ul>What You Bring to the Role<ul><li>Excellent verbal and written communication skills in German and English</li><li>1+ years of Outbound sales experience, with focus on prospecting, lead qualification, negotiation, objection handling, generating new business opportunities, upselling and cross selling</li><li>Strong understanding of cloud-based solutions and subscription models</li><li>Proven ability to uncover and engage decision-makers, identify customer needs and close deals over various channels such as phone, email, and social media&nbsp;</li><li>Ability to manage a high-volume pipeline and meet weekly, daily and monthly sales targets</li><li>Ability to analyze customer data and market trends to identify growth opportunities</li><li>Confidence in presenting to and advising C-suite decision makers</li></ul>What You Can Expect<ul><li>Monday - Friday work week (no weekend shifts!)</li><li>Supportive of your professional development, career growth initiatives and opportunities</li><li>An inclusive culture and community minded organization where giving back is encouraged</li><li>A global team of curious lifelong learners guided by our company values.</li><li>Ask us about our paid time off (PTO) and wellness and healthcare benefits including private insurance, medical and dental).</li><li>And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you.</li><li>Visit https://mybenefits.ttec.com for more information.</li><li>Hundreds of free courses to support your career growth wherever that may take you.</li></ul>A Bit More About Your RoleAs a Customer Success Account Manager your daily responsibilities will encompass prospecting, proactively engaging with book of business accounts, qualifying opportunities, and skillfully closing deals. Additionally, you will have the opportunity to leverage your expertise to upsell and cross sell to our valued existing clients, driving additional revenue and fostering long-term relationships. And we know that you bring with you the one necessary ingredient that can’t be taught – a curious and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.You'll report to Team Lead or Sales Manager. You'll play an essential role in our sales cycle by qualifying leads and initiating contact with potential customers.

German-English Customer Success Account Manager

As an ICT Technical Account Manager you will be responsible for performing Presales Analysis and presenting Solutions for Vodafone’s ICT services to Private Corporate customers (Cloud, Integration &amp; Infrastructure solutions as well as Software as a Service products). The job holder will have the opportunity to develop expertise in new technologies/services (e.g.. IaaS, SaaS, PaaS, Integration services etc) and work closely with a wide network of key accounts. &nbsp;<ul><li>Perform daily visits (physical or digital) to investigate &amp; analyse Corporate Customer needs so as to propose the technical solution that meets customer requirements. &nbsp;</li><li>Lead the technical and commercial discussion both with customers and internal organization. Be responsible for the preparation and presentation of Solution Propositions and RFP responses. &nbsp;</li><li>Liaise thoroughly with Internal and External business Partners, in order to deliver flawless Technical Solutions&nbsp;</li><li>Achieve Sales Targets by co-operating with Corporate Account Managers &nbsp;</li><li>Earn Customer Loyalty by becoming the long-term contact of choice for the customer’s Digital Transformation journey and IT solutions lifecycle.&nbsp;</li></ul>Who you are<ul><li>Previous working experience in a similar position in a Telecommunications or IT company&nbsp;</li><li>Ability to understand the customer’s IT operation model and propose solutions related to ICT e.g. Private and Public Cloud (Azure), Microsoft Modern Workplace &amp; Security, EndPoint Security (MS Defender) as well as Integration services for the above&nbsp;</li><li>Experience in technical, both in Greek and English&nbsp;</li><li>Ability and interest to learn about the latest business services and products.&nbsp;</li><li>Very good interpersonal skills and ability of fluent communication with customers and partners. &nbsp;</li><li>Strong results orientation, attention to detail &amp; flexibility to work under pressure &amp; tight timelines&nbsp;</li></ul>

ICT Technical Account Manager

We are looking for an experienced DevOps Engineer to support our product expansion both locally and internationally.About the Role: We are seeking a skilled DevOps Engineer to join our team and help manage our infrastructure, automation, and deployment pipelines.The main responsibilities of the role will include managing continuous integration and development pipelines, setting up and maintaining virtual infrastructure, automating processes, ensuring redundancy and scalability, monitoring production infrastructure, and implementing backup and disaster recovery processes.Key ResponsibilitiesCI/CD Pipeline Management<ul><li>Oversee continuous integration and deployment (CI/CD) processes using GitLab.</li></ul>Infrastructure Management<ul><li>Design, configure, and manage virtualized infrastructure using platforms such as Proxmox, while leveraging configuration management and Infrastructure as Code tools like Ansible and Terraform.</li><li>Containerization and orchestration technologies, including Docker and Kubernetes.</li></ul>Networking and Security<ul><li>Configure and maintain domains, tunnels, proxies, VPNs and Zero Trust Network configurations.</li></ul>Monitoring and Recovery<ul><li>Monitor production infrastructure with health checks, service supervisors, and metrics and log monitoring, supported by well-configured alerting and backup and disaster recovery procedures.</li></ul>Requirements Educational requirementsCandidates must have a Bachelor’s degree in Information and Communication Technologies, Computer Science, Electrical &amp; Computer Engineering or an equivalent field.Essential technical skills<ul><li>Strong foundation n Linux administration, scripting and command-line usage in server environments.</li><li>Hands-on proficiency with at least one major cloud provider (such as AWS, Microsoft Azure, or Google Cloud Platform).</li><li>Familiarity with at least one scripting/programming language (Bash, Python or Go)</li><li>Experience with virtualization technologies and hypervisors, such as Proxmox or VMware, for managing and maintaining virtualized server environments</li></ul>Additional Skills<ul><li>Excellent verbal and written communication skills in English, with the ability to collaborate effectively across diverse teams.</li><li>Native or fluent proficiency in Greek, both written and spoken is mandatory.</li><li>Strong sense of initiative, accountability, and ownership of tasks and outcomes.</li><li>Excellent problem-solving skills, with strong attention to detail and the ability to handle complex technical challenges.</li><li>Good project management and organizational skills, with the ability to multitask and meet deadlines.</li><li>Familiarity with Agile methodologies and a DevOps culture is considered a plus.</li></ul>Benefits<ul><li>Highly competitive salary, reviewed upwards on a regular basis, based on performance</li><li>Remuneration based on your experience and skills</li><li>Participation in state-of-the-art and large-scale projects</li><li>Personal and professional development, amongst industry experts</li><li>Continuous learning</li><li>Modern workspace, at a very good location</li><li>Dynamic team with fresh ideas</li></ul>

DevOps Engineer

The SAP Product Configuration Expert analyze business requirements, configure systems per approved designs, document specifications, and execute testing to deliver end-to-end SAP solutions. They ensure stability, compliance, and data integrity while specializing in specific SAP modules.YOUR KEY RESPONSIBILITIES:• Configure SAP S/4HANA Treasury and Banking components such as (Cash Management, Bank Account Management ….) and 3rd party add-ons / integrated components according to approved design documents.• Analyze business requirements and support fit-to-standard and gap analysis to ensure process harmonization across plants, warehouses, and procurement units.• Prepare functional for WRICEF objects in collaboration with technical and integration teams.• Execute unit testing and actively support integration testing and UAT.• Develop and maintain master data templates for bank accounts, payment methods, cash position structures along with process documentation.• Support end-user training, knowledge transfer, and process adoption across business units and shared service environments.• Provide Level 3 production support, including incident resolution, root-cause analysis, and continuous improvement recommendations.ARE THESE YOUR SECRET INGREDIENTS?• 3+ years SAP S/4 HANA configuration experience in relevant domain.• Proficiency in analyzing business requirements.• Skilled in mapping and analyzing business processes.• Hands-on (business, functional and technical) design, configuration, testing, and go-live experience with SAP implementation projects• Proficiency in creating detailed documentation• University degree in a relevant area or equivalent work experience• High level of learning agility, adaptability, and continuous improvement mindset.• English language proficiency• Knowledge of FMCG or Consumer Products business processes and best practices in the respective business process area is a plus.ABOUT YOUR NEW TEAM:We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don’t have the perfect experience. We have faith in what every person can be.And although we have so much to be proud of, we always stay humble. We believe the real magic happens – for us and for you – when we OPEN UP.AT COCA-COLA HBC, DIVERSITY HELPS US THRIVEAt Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.

SAP Product Configuration Expert (Treasury and Banking)

Intellectica is recruiting an&nbsp;Engineering &amp; Services Development Manager&nbsp;on behalf of a subsidiary of a group of companies with over 20 years of experience in electricity generation and supply from Renewable Energy Sources. The subsidiary is a fast-growing technology company based in Athens, Greece, leading innovation in the sustainable mobility sector through cutting-edge EV charging infrastructure and digital services. Reporting directly to the CEO, the successful candidate will be responsible for leading the development of the company’s core digital platform and service offerings, managing the Platform Development &amp; Services team — including software engineers and product/service managers — and shaping the company’s technical roadmap.Key activities and responsibilities of this role include:<ul><li>Developing and executing the product and services strategy across the EV solutions portfolio</li><li>Designing commercial specifications for new offerings, both in-house and through strategic partnerships</li><li>Conducting user and market research to enhance platform functionality and user experience</li><li>Introducing innovative technology solutions for public charging and connected devices</li><li>Defining business and technical requirements to support product planning and commercial alignment</li><li>Designing the platform’s system architecture using service-oriented and cloud-native principles</li><li>Overseeing the implementation of technical solutions, ensuring quality, security, and scalability</li><li>Embedding cybersecurity principles throughout the software development lifecycle</li><li>Establishing and maintaining CI/CD pipelines, automated testing, and debugging processes</li><li>Leading and mentoring cross-functional engineering and services teams to drive performance and innovation</li><li>Ensuring continuous technical training and skills development across the team</li><li>Providing day-to-day technical guidance and problem-solving support to software engineers</li><li>Collaborating with external partners to integrate third-party EV chargers and technologies into the platform</li><li>Aligning platform development with commercial objectives and strategic EV partnerships</li><li>Monitoring and managing project delivery timelines and budgets</li><li>Tracking and reporting performance against key KPIs (e.g., platform uptime, user satisfaction, market growth, issue resolution speed)</li></ul>Professional experience &amp; qualifications of a successful candidate:<ul><li>Bachelor’s degree in Computer Science, Engineering or a related field</li><li>At least 5 years of experience in a similar managerial role, combining software development and technical leadership</li><li>Proven experience in leading cross-functional teams and managing platform or service development roadmaps</li><li>Strong coding background in Python and JavaScript</li><li>Solid experience with modern cloud environments (e.g., Azure, AWS) and cloud-native technologies</li><li>Familiarity with operating systems, databases, DevOps practices, and deployment pipelines</li><li>Strong understanding of software quality assurance, system security, and cyber-resilience standards</li><li>Fluent in both English and Greek</li></ul>Core competencies of a successful candidate:<ul><li>Strong leadership and project management skills</li><li>Adaptability to evolving technology trends</li><li>Strategic and analytical thinking and decision-making ability</li><li>Innovation-focused and results-oriented</li><li>An engineering mindset above all</li></ul>

Engineering & Services Development Manager int-0305

As an e-Commerce Operations Manager, you will play a critical role in developing and scaling e-Commerce Operations within our Warehouse. By combining strong warehouse operations management with e-Commerce expertise, you will help build a robust, scalable, and customer-centric fulfillment operation aligned with Pet City’s quality standards and growth plans. Your strong organizational, problem-solving, and cross-functional collaboration skills—together with your hands-on experience in Warehouse and e-Commerce Operations and, of course, your love for pets—will help you thrive in this role!&nbsp;Key Responsibilities:• Manage the day-to-day operations of the e-Commerce Warehouse, ensuring smooth execution across Fulfillment, Last Mile, and Stock teams• Assign daily tasks, monitor team productivity, and ensure optimal workforce utilization• Ensure timely order fulfillment and strict adherence to agreed SLAs (Service Level Agreements)• Implement, monitor, and continuously improve Standard Operating Procedures (SOPs), ensuring consistency, quality, and operational excellence• Track, analyze, and improve key operational KPIs (productivity, order accuracy, on-time delivery, cost per order)• Act as a key point of contact between Warehouse Operations and the e-Commerce team, contributing to the development of the e-Commerce function within the warehouse• Collaborate closely with Customer Experience (CX) and Commercial teams to resolve operational issues impacting customer satisfaction• Identify inefficiencies, and improvement opportunities across processes, systems, and workflows• Support the development, training, and coaching of teams on processes, systems, and performance standards• Ensure compliance with Pet City’s quality standards, safety rules, and operational guidelinesRequirements:• Bachelor’s degree in Business Administration, Supply Chain, Logistics, Operations Management, or a related field• Minimum 3–5 years of experience in Warehouse Operations, Fulfillment, or e-Commerce Operations• Strong hands-on warehouse experience is essential; this role requires daily presence on the warehouse floor• Solid understanding of e-Commerce fulfillment operations (order picking, packing, last mile delivery, returns)• Experience working with KPIs, SLAs, and performance management• Familiarity with WMS, ERP systems, and operational reporting tools• Strong collaboration skills and ability to work cross-functionally with e-Commerce, CX, and Commercial teams• Strong organizational, problem-solving, and decision-making skills• Proactive mindset with a strong focus on continuous improvement and process development• Ability to work in a fast-paced, dynamic environment and manage operational complexity&nbsp;What we offer💶Competitive compensation package🎓Opportunities to learn and grow within a dynamic and fast-growing company💼Friendly and collaborative working environment💊Special prices and discounts on healthcare, well-being, and insurance packages through our network of partners🩺 Private health insurance coverage🏷️Employee discounts on our products and services🚀Your professional and personal success is our commitment

e-Commerce Operations Manager

As a part of this high-impact Production &amp; Operations team within Industry X, we are looking for trailblazers, creative thinkers and problem solvers who believe in making the world a better place. We offer a vibrant career and community where you can help curate and drive global manufacturers accelerate their digital transformation journey through the following:<ul><li>Accelerate digital&nbsp;transformation journey and deploy digital manufacturing vision for our clients to deliver value through AI-led solutions, innovative experiences and smarter go-to-market strategy.</li><li>Reimagine digital manufacturing with the power of AI-led insights&nbsp;Enabling Business from being good to being great</li><li>Leverage intelligence to drive greater insights, as well as personalize experiences and optimize performance within and across marketplaces</li></ul>WORK YOU 'LL DOProject Delivery:&nbsp;<ul><li>Leading/working closely with business and client stakeholders to understand client pain points, diagnose problem areas, design SAP based solutions, and facilitate deployment</li><li>Support &amp; train the users on business processes as they get related to SAP modules &amp; implementation</li><li>Responsible for SAP support to plan the activities of configuration, configure the product as per the design, conduct conference room pilots, and assist in resolving any queries related to requirements and solution design</li></ul>Sales &amp; Business Development:&nbsp;<ul><li>Responsible for developing new SAP S4 Hana business, driving sales by participating and leading end to end sales origination to conversion process</li><li>Experience in owning &amp; driving responses to SAP Requests for Proposals (RFPs), Requests for Information (RFIs)</li><li>Knowledge &amp; experience in leading S/4HANA transformation proposals &amp; projects</li></ul>Practice Development:&nbsp;<ul><li>Reimagine, build, and transform client business and operations by developing cutting edge assets, tool and methodologies, development of PoVs, research, white papers, support development of Go-to-market offerings.​</li></ul>People Development:&nbsp;<ul><li>Manage and mentor talented teams of consultants and technologists supporting, providing input and guidance into the talent strategy and actively participate in engagement, capability development activities</li></ul>QualificationWHO WE ARE LOOKING FOR<ul><li>Engineering Degree (Tier-1 institutes; postgraduate studies preferred).</li><li>Minimum 3-6+ years of relevant experience in SAP PP/QM/EWM and well-versed in S4 HANA/ ECC with good analytical skills along with domain experience (atleast one of these) in Lifesciences, Consumer Goods &amp; Services (CG&amp;S), Automotive, Industrial Equipment, Med-Tech, Aerospace &amp; Defence, Hi-Tech manufacturing</li><li>Has played roles like workstream lead, Solution Architect for Manufacturing work areas.</li><li>Experience in scoping, designing, configuring SAP modules, and implementing it in projects. Knowledge of SAP modules integration with third-party tools (MES/ LIMS/Track &amp; Trace etc.).</li><li>At least two full cycle implementations experience in any of the modules (ECC or S/4HANA)</li><li>Cross module integration knowledge i.e., PPQM integration with SD, PP, MM, QM, PM &amp; EWM.</li><li>Should have experience writing functional specifications and testing new functionalities.</li><li>Experience in delivering technology guidance, proof of concepts, performed enterprise portfolio assessments, industry best practices reviews and technology leadership workshops.</li><li>Experience in providing User trainings and conducting workshops for business.</li><li>Certifications such as SAP ECC /S4 Hana certificates for respective modules will be an added advantage.</li></ul>WHAT´S IN IT FOR YOU?<ul><li>Competitive salary and benefits, including but not limited to: life/health insurance, performance based bonuses, monthly vouchers, company car (depending on management level), flexible work arrangements, employee share purchase plan, TEA Accenture, parental leave, paid overtime (if needed) and various corporate discounts</li><li>Continuous hard and soft skills training &amp; development through global platforms &amp; local academy</li><li>Career coaching and mentorship to help you manage your career and develop professionally</li><li>Ongoing strengths and skills based evaluation process</li><li>Various opportunities to develop your career across a spectrum of clients, industries and projects</li><li>Diverse and inclusive culture</li><li>Corporate citizenship initiatives (access to volunteering opportunities, charity work ec.)</li><li>Under our Brain Regain initiative, extra relocation benefits may apply</li></ul>

Production and Operations – Analyst/Consultant

As a Sales Area Manager, your primary responsibility will be to drive sales within a designated geographic area, focusing on both existing and potential customers. You will work closely with the Sales Team and report directly to the Sales Director, contributing to the company's continued success by meeting and exceeding sales targets.&nbsp;Responsibilities<ul><li>Identify and target potential customers and partnerships that reach across multiple channels and geographic areas.</li><li>Build and maintain strong customer relationships, understanding their needs and providing product solutions.</li><li>Effectively communicate the value of our products and close sales deals.</li><li>Stay informed about market trends, competitor activities, and customer preferences.</li><li>Provide insights and recommendations to the Sales Director based on market analysis.</li><li>Address customer inquiries, concerns, and technical questions promptly and professionally.</li><li>Organize &amp; attend trade exhibitions, conferences and meetings with clients overseas.</li><li>Collaborate with the customer support team to ensure exceptional customer service.</li><li>Ensures coordination with Marketing department to monitor initiatives for the company.</li><li>Maintain accurate records of sales activities, customer interactions, and sales forecasts.</li><li>Provide regular sales reports and updates to the Sales Director.</li></ul>&nbsp;Qualifications<ul><li>Bachelor’s degree in Engineering, Business Administration, Marketing or other related field</li><li>Excellent command of both English &amp; German language, written and spoken</li><li>Willingness to travel internationally</li><li>Prior experience in a similar role within international industrial sales is highly desirable</li></ul>&nbsp;Skills<ul><li>Strong interpersonal, communication, and negotiation skills</li><li>Proven ability to manage multiple projects and meet tight deadline</li><li>A proactive, goal-oriented mindset with a strong sense of ownership</li></ul>&nbsp;Benefits<ul><li>Competitive compensation and benefits package</li><li>Ongoing professional training and development opportunities</li></ul>

AREA SALES MANAGER (2407)

To support our expanding merchant offering, we are scaling our Commerce Platform, which consists of two core products. Wolt Commerce Platform Products in a Nutshell<ul><li>Wolt Drive – A delivery-as-a-service solution (DaaS) enabling merchants to add fast, reliable last-mile delivery to their own ordering channels.</li><li>Wolt Storefront – A white-label online ordering platform that helps merchants create branded digital stores with seamless checkout and increased conversion.</li></ul>The Drive &amp; Storefront Account Specialist role focuses purely on acquiring new partners for both products - selling the value, closing the deals, and handing partners over to onboarding teams.What you’ll be doingAs Commerce Platform Sales Manager, your mission is clear: identify, pitch, and close new merchant partnerships for Wolt Drive and Wolt Storefront. You will build a strong pipeline, run a highly structured sales process, and secure high-quality, scalable partnerships.Day-to-day in this role you’ll:Own the full outbound sales cycle<ul><li>Systematically explore and prospect the market to uncover new partnership opportunities.</li><li>Initiate and lead outreach to restaurants, retailers, and e-commerce merchants across verticals.</li><li>Deliver compelling product pitches for both Drive and Storefront, tailored to merchant needs.</li><li>Negotiate commercial terms and close deals that drive sustainable growth.</li></ul>Manage a strong, disciplined pipeline<ul><li>Keep a structured pipeline with clear stages, next steps, and revenue potential.</li><li>Prioritize accounts based on strategic value, scalability, and readiness to adopt Commerce solutions.</li><li>Work toward monthly targets with precision and consistency.</li></ul>Craft winning sales materials<ul><li>Build and refine pitch decks, case studies, and proposals to support high-impact conversations.</li><li>Translate product capabilities into clear merchant value propositions.</li></ul>&nbsp;Collaborate with internal teams<ul><li>Coordinate with onboarding and operational teams to ensure a smooth handover after closing.</li><li>Share market insights with Product, Ops, and Support — without owning implementations or account management.</li></ul>Our humble expectationsYou’ll succeed in this role if you:<ul><li>Have 2–4 years of experience in sales, business development, field sales, retail partnerships, or similar roles.</li><li>Have a proven track record of closing deals and consistently hitting sales targets.</li><li>Are a natural hunter — proactive, persistent, and driven by pipeline momentum.</li><li>Possess excellent communication and pitching skills, with the ability to simplify complex solutions.</li><li>Use data to support negotiation and refine sales decisions.</li><li>Can adapt quickly in a fast-changing environment and maintain high ownership.</li><li>Have an interest in e-commerce, last-mile logistics, or digital retail solutions.</li><li>Are fluent in English (and local language when required).</li></ul>

Drive & Storefront Account Specialist

We are seeking a Manager - Data Science Consultant to join EPAM, ideal for leaders with a strong mathematics background and a passion for hands-on work in Data Science, AI and ML.The remote option applies only to the Candidates who will be working from any location in Greece.Responsibilities<ul><li>Discover, envision and land Data Science, AI and Machine Learning opportunities with EPAM teams and clients</li><li>Lead cross-functional teams through understanding business challenges and defining solutions leveraging AI, Data Science, Machine Learning and MLOps</li><li>Work with clients to deliver AI Products that provide value to end-users</li><li>Participate in EPAM competencies development and contribute to new and existing offerings in AI, Data Science, ML and MLE</li><li>Bring creative engineering approaches to deliver practical applications of Machine Learning</li><li>Collaborate with the DevOps practice on infrastructure and release planning</li></ul>Requirements<ul><li>3+ years of hands-on experience in core Data Science and knowledge of advanced domains such as Computer Vision, NLP or Advanced Analytics</li><li>Experience in consulting, including exploring business problems and converging them to applied AI technical solutions, as well as expertise in pre-sales and solution definition</li><li>Experience delivering applied AI from concept to production, familiarity with MLOps and Data, design of Data Analytics platforms, data engineering and technical leadership</li><li>Track record of delivering complex AI-empowered programs in a leadership position and experience managing and growing teams to scale Data Science, AI and ML capability</li><li>Excellent communication skills, drive for problem-solving and creative solutions, high EQ</li><li>Knowledge of Python, Databricks or Azure ML</li><li>Background in Big Data technologies such as Hadoop, Spark or Hive</li><li>Skills in AWS, Docker or Kubernetes</li><li>Proficiency in databases including PL SQL, HQL or Mongo</li><li>Familiarity with Google Vertex AI or similar platforms</li></ul>Nice to have<ul><li>Expertise in one or more business domains such as CPG, Retail, Financial Services, Insurance or Healthcare/Life Science</li></ul>We offer<ul><li>For your comfortable work:<ul><li>Remote and hybrid work opportunities</li><li>Option to work from our centrally located office in Athens</li><li>Corporate laptop provided</li><li>Option to work on your own device</li><li>Private health insurance</li><li>Meal vouchers / restaurant tickets</li><li>My Benefit card (264€/year)</li><li>Monthly public transportation card</li></ul></li><li>For your growth:<ul><li>Global and diverse client portfolio, large-scale projects, and trendy technologies</li><li>Diverse multicultural, multi-functional, and multilingual work environment</li><li>Opportunity to contribute to internal and open-source products</li><li>Outstanding career development opportunities with a transparent career path and a roadmap to accelerate your journey</li><li>Possibility to create a Personal Development Plan from the first day in the company</li><li>Numerous opportunities for self-development: hard &amp; soft skills internal training courses, mentoring programs, and unlimited access to LinkedIn Learning courses, external e-Libraries</li><li>Certification opportunities</li><li>Knowledge-sharing with colleagues from EPAM's global tech and non-technical communities</li><li>Language courses</li></ul></li></ul>

Manager - Data Science Consultant

We are looking for a Key Account Manager to join our high-caliber team, with a primary role in developing and managing clients around e-invoicing solutions.Your contribution to the success of the team:<ul><li>Develop new business and manage key accounts through long-term strategic relationships</li><li>Identify new sales opportunities and market prospects</li><li>Accurately forecast monthly and quarterly sales performance and achieve revenue targets</li><li>Participate in contract negotiations to secure favorable terms</li><li>Capture customer feedback to drive product improvements and new offerings</li><li>Maintain strong knowledge of the market, competition, and industry trends</li><li>Support commercial activities during RFI/RFP processes</li><li>Collaborate closely with Professional Services to ensure high-quality proposals and delivery</li><li>Ensure exceptional customer service and maintain a strong professional company image</li></ul>Your Qualifications &amp; Competencies<ul><li>Bachelor’s or Master’s degree in Business Administration, Marketing, Information Systems, or a related field</li><li>Minimum of 3 years of experience in Sales, preferably in the IT industry (Business Software Solutions)</li><li>Understanding of B2B sales techniques and strategies within the software industry</li><li>Excellent verbal and written communication skills in both Greek and English</li><li>Ability to build and maintain strong professional relationships with B2B clients</li><li>Strong presentation and product demonstration skills</li><li>Results-driven mindset with a strong focus on achieving targets</li><li>Ability to work independently as well as collaboratively within a team</li></ul>Your Benefits:We are growing our team with the vision of having top performers who contribute directly to the growth of the company. As a result, we offer:💰Competitive remuneration package&nbsp; ❤️Private health insurance plan&nbsp; 🏠Hybrid working model💯Opportunity to work alongside people who are always eager to mentor&nbsp; 🚍Transportation with company’s bus from central stations&nbsp; 📖 Funded training &amp; development opportunities&nbsp; 🥪Catering food services

Key Account Manager

The Procurement Buyer is responsible for sourcing and managing suppliers for a broad range of goods, materials, and services across both direct and indirect categories. The role ensures procurement activities align with company objectives, deliver cost and value improvements, maintain high quality and service levels, and foster strong supplier relationships. It supports production readiness and day-to-day operations while driving continuous improvement and compliance.What you’ll be doing:1.Strategic Sourcing:<ul><li>Conduct market research and develop category strategies across direct and indirect spend (e.g., raw materials, production components, packaging, capital equipment, MRO, facility and professional services, IT and marketing services).</li><li>Identify, qualify, and evaluate suppliers; run RFI/RFQ/RFP processes and develop award recommendations.</li><li>Implement sourcing strategies that optimize total cost of ownership, quality, delivery, and sustainability.</li></ul>2.Supplier Management:<ul><li>Negotiate contracts, pricing, terms, and SLAs; manage renewals and amendments.</li><li>Build and maintain strong supplier relationships; conduct performance reviews using scorecards.</li><li>Monitor performance and address issues, non-conformances, and corrective actions.</li></ul>3.Procurement Operations:<ul><li>Manage requisitions, convert to purchase orders, and ensure on-time, in-full delivery; expedite as necessary.</li><li>Collaborate with internal stakeholders (e.g., Operations, Manufacturing, Engineering, Finance, IT, Marketing) to capture requirements and support projects and new product introductions.</li><li>Maintain data integrity in ERP/procurement systems and ensure adherence to policies, procedures, and ethical standards.</li></ul>4.Cost and Value Management:<ul><li>Analyze spend to identify savings and value-engineering opportunities.</li><li>Track and report savings; support budgeting and forecasting for assigned categories.</li><li>Contribute to inventory optimization and working capital targets.</li></ul>5.Process Improvement and Compliance:<ul><li>Continuously improve procurement processes to enhance efficiency and effectiveness.</li><li>Implement best practices and standard work; leverage digital tools to streamline workflows.</li></ul><ul><li>Ensure compliance with legal, regulatory, ESG, and corporate requirements; support audits as needed.</li></ul>Qualifications and Skills required for the role:<ul><li>Bachelor’s degree in Business Administration, Supply Chain Management, Engineering, or a related field (Post Graduate degree will be considered as an asset).</li><li>3–5 years of procurement/buying experience across direct and/or indirect categories.</li><li>Proficiency with procurement and ERP tools and MS Office; SAP experience preferred.</li><li>Proficiency in Greek and English is required; additional languages are a plus.</li><li>Knowledge of procurement best practices, category management, and market trends.</li><li>Ability to work collaboratively in a cross-functional, fast-paced environment.</li><li>Strong negotiation, communication, and stakeholder management.</li><li>Analytical mindset with the ability to interpret data and make informed decisions.</li></ul>Key Competencies:<ul><li>Results-oriented with a focus on cost, quality, delivery, and sustainability.</li><li>Strong organizational skills and attention to detail.</li><li>High level of integrity and commitment to ethical procurement practices.</li><li>Adaptable, proactive, and continuous improvement mindset.</li></ul>&nbsp;We’ll provide:&nbsp;• A competitive salary• Private health insurance• Hybrid working mode• Opportunity to grow in a multinational environment

Procurement Buyer

Ο κάτοχος της θέσης θα αναφέρεται στον Manager του Τμήματος Συντήρησης Μηχανών Παραγωγής και Συσκευασίας, εξασφαλίζοντας την ομαλή λειτουργία του εξοπλισμού παραγωγής και συσκευασίας φαρμάκων, την εφαρμογή του πλάνου προληπτικής συντήρησης και την αντιμετώπιση και αποκατάσταση βλαβών του εξοπλισμού τηρώντας πάντα τους κανόνες GMPs και Υγιεινής και Ασφάλειας του εργοστασίου.&nbsp;Βασικές Αρμοδιότητες:&nbsp;1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Παρακολουθεί και διασφαλίζει την εύρυθμη λειτουργία του μηχανολογικού εξοπλισμού των χώρων Παραγωγής και Συσκευασίας του εργοστασίου Ενεσίμων που περιλαμβάνει παρασκευαστικές μηχανές και δίκτυα (αντλίες, εναλλάκτες θερμότητας, εγκαταστάσεις CIP/SIP), κλιβάνους αποστείρωσης, γεμιστικές μηχανές αμπουλών και φιαλιδίων, μηχανήματα ελέγχου και ακεραιότητας αμπουλών, συσκευαστικές μηχανές φιαλιδίων.2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Εκτελεί και εφαρμόζει το πλάνο προληπτικής συντήρησης των μηχανών Παραγωγής και Συσκευασίας του Εργοστασίου, σύμφωνα με το πρόγραμμα και τις οδηγίες συντήρησης, ενημερώνοντας και τα απαραίτητα έντυπα συντήρησης.3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Εξασφαλίζει την ομαλή λειτουργία και αποκατάσταση των μηχανών μετά από βλάβη. Εξετάζει τυχόν ενέργειες για την αποφυγή επαναληψιμότητας της βλάβης και ενημερώνει τον Προιστάμενο του για αυτές.4.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Συμμετέχει και υλοποιεί τις προτάσεις βελτίωσης λειτουργίας των μηχανών με σκοπό την εξασφάλιση/ βελτίωση της ποιότητας των παραγόμενων προϊόντων.5.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Φροντίζει για τις χωρίς καθυστερήσεις ολοκλήρωση των απαραίτητων ενεργειών ως προς τα “CAPA ACTIONS” όπως έχουν καταγραφεί στις αντίστοιχες λίστες.6.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Παρακολουθεί και ελέγχει την ύπαρξη ικανοποιητικής ποσότητας ανταλλακτικών στην αποθήκη και ενημερώνει τον Προιστάμενο του για την απαραίτητη προμήθεια αυτών..7.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Διαχειρίζεται τα τεχνικά εγχειρίδια του εξοπλισμού.8.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Φροντίζει για την ολοκλήρωση διορθωτικών / προληπτικών ενεργειών σε συνεννόηση με τον Προιστάμενο του και τον Διευθυντή του Τμήματος.9.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ενημερώνει άμεσα τον Προϊστάμενο του για επισφαλείς καταστάσεις που αφορούν την Υγιεινή και Ασφάλεια εξοπλισμού και Προσωπικού του εργοστασίου.&nbsp;Απαραίτητα Προσόντα:&nbsp;1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Πτυχίο ΤΕΙ Μηχανολόγου ή Ηλεκτρολόγου Μηχανικού η Μηχανικού Αυτοματισμών.2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Από 2- 5 χρόνια σε βιομηχανία. Προυπηρεσία σε βιομηχανία τροφίμων ή φαρμάκων θα θεωρηθεί πρόσθετο προσόν3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Καλή γνώση Αγγλικών4.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Γνώση χειρισμού Η/Υ5.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ικανότητα αντίληψης βλαβών και troubleshooting6.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Kαλή γνώση μηχανολογικού σχεδίου ή/και ηλεκτρολογικού σχεδίου,7.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Iκανότητα διαχείρισης εναλλακτικών σχεδίων για την αποκατάσταση προβλημάτων.8.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Συνέπεια,9.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Προσανατολισμός στην Υγιεινή και Ασφάλεια Προσωπικού και Εγκαταστάσεων&nbsp;

Technician Production & Packaging

We are looking for anAREA SALES MANAGERto join our team&nbsp;at Oinofyta, Viotia, focused on driving sales growth and expanding our market share&nbsp;globally.&nbsp;&nbsp;As a Sales Area Manager, your primary responsibility will be to drive sales within a designated geographic area, focusing on both existing and potential customers. You will work closely with the Sales Team and report directly to the Sales Director, contributing to the company's continued success by meeting and exceeding sales targets.&nbsp;Responsibilities<ul><li>Identify and target potential customers and partnerships that reach across multiple channels and geographic areas.</li><li>Build and maintain strong customer relationships, understanding their needs and providing product solutions.</li><li>Effectively communicate the value of our products and close sales deals.</li><li>Stay informed about market trends, competitor activities, and customer preferences.</li><li>Provide insights and recommendations to the Sales Director based on market analysis.</li><li>Address customer inquiries, concerns, and technical questions promptly and professionally.</li><li>Organize &amp; attend trade exhibitions, conferences and meetings with clients overseas.</li><li>Collaborate with the customer support team to ensure exceptional customer service.</li><li>Ensures coordination with Marketing department to monitor initiatives for the company.</li><li>Maintain accurate records of sales activities, customer interactions, and sales forecasts.</li><li>Provide regular sales reports and updates to the Sales Director.</li></ul>&nbsp;Qualifications<ul><li>Bachelor’s degree in Engineering, Business Administration, Marketing or other related field</li><li>Excellent command of English &amp; German language, both verbally and written</li><li>Two to three years of&nbsp;proven professional experience in similar position in international industrial sales</li><li>Willing to travel</li></ul>&nbsp;Skills<ul><li>Excellent communication, presentation, interpersonal and negotiation skills</li><li>Project management, organization and results orientation mindset</li><li>Ability to work independently and as part of a team</li><li>Business acumen with strong focus in goals’ achievement</li><li>Multi-tasking and ability to work under tight deadlines</li></ul>&nbsp;Benefits<ul><li>Competitive compensation package and a wide range of benefits</li><li>Continuous training</li></ul>&nbsp;

The SAP Product Configuration Lead - Treasury and Banking is responsible for translating complex business requirements into scalable, high-quality SAP solutions. The role leads/configure solution design, system configuration, and specification development in close collaboration with architects, developers, and business stakeholders to deliver end-to-end solutions aligned with enterprise standards. The position ensures solution stability, maintainability, regulatory compliance, and data integrity across integrated SAP landscapes, leveraging deep functional and cross-module expertise.YOUR KEY RESPONSIBILITIES:• Translate treasury and banking requirements into functional/technical specifications documentation and effort estimation, promoting process simplification and standardization in collaboration with solution architects.• Ensure alignment of functional and technical requirements across workstreams to support overall business objectives, actively participating in stakeholder workshops to define required capabilities.• Configure S/4HANA Treasury components (Cash Management, Bank Account Management (BAM), In-House Cash..) and 3rd party add-ons/integrated components, ensuring adherence to approved design and architecture principles.• Lead cross-module integrations between treasury and SAP modules resolving integration issues.• Design, validate, and oversee interfaces, coordinate testing, and drive resolution of interface defects.• Ensure governance and consistency of master data (bank accounts, signatories, house banks, counterparties, instruments) and transactional data quality.• Share knowledge and provide guidance to team members, foster learning and capability building.• Plan and execute unit testing, integration testing, and user acceptance testing (UAT), ensuring solution readiness for production.• Provide training, guidance, and functional support to key users and business stakeholders to enable successful adoption.ARE THESE YOUR SECRET INGREDIENTS?• 5+ years SAP S/4HANA Treasury and Banking configuration experience.• Strong capability to analyse complex business requirements and translate them into effective, scalable SAP solutions.• Extensive experience in SAP configuration collaboration and customization for Treasury and Banking delivering solutions aligned with business and operational needs.• Proven expertise in business process mapping, analysis, and optimization for treasury and banking.• Solid track record across the full SAP project lifecycle with (business, functional and technical) design, build, testing, and go-live support.• Deep understanding of integration touchpoints between SAP S/4HANA modules and 3rd party add-ons.• Strong proficiency in producing high-quality business, functional, and technical documentation.• University degree in a relevant area or equivalent work experience.• English language proficiencyABOUT YOUR NEW TEAM:We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don’t have the perfect experience. We have faith in what every person can be.And although we have so much to be proud of, we always stay humble. We believe the real magic happens – for us and for you – when we OPEN UP.AT COCA-COLA HBC, DIVERSITY HELPS US THRIVEAt Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.

SAP Product Configuration Lead (Treasury and Banking)

Your potential has a place here with TTEC’s award-winning employment experience. As a&nbsp;Team Supervisor, Commercial Onboarding &amp; Operationsworking onsite in Athens, Greece, you’ll be a part of bringing humanity to business. #experienceTTEC&nbsp;Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Greece says it all!&nbsp;What You’ll be DoingJoin our team and play a key role in delivering a one-stop shop for commercial customers of all sizes. Our mission is to increase their uptime and productivity by integrating vehicles, software, charging, and service solutions. The Team Supervisor will lead and empower a dedicated team responsible for the accurate and efficient setup, provisioning, and enrollment of new and existing Commercial customers. This role is paramount in ensuring operational excellence and maintaining the highest level of data integrity. Beyond initial setup, a critical aspect of this position involves overseeing the meticulous quality checking of account creation submissions, verifying correct contract terms, product configurations, and customer billing account details. This precision is key to driving exceptional customer satisfaction, ensuring the correct connection of products to customer accounts, and is essential for the rapid realization of the value proposition that the client offers. The successful candidate will be a hands-on leader who drives process adherence, continuous improvement, team development, and fosters strong cross-functional and global collaboration to deliver superior customer experience from the initial customer account creation and onboarding phase.During a Typical Day, You’ll·Oversee the daily workflow, prioritization, and assignment of tasks related to account setup, provisioning, and enrollment for Commercial customers, ensuring timely and accurate completion of requests·Lead, coach, mentor, and manage a team of agents, fostering a high-performance culture focused on accuracy, efficiency, and customer satisfaction in all onboarding and provisioning activities.·Implement, monitor, and continuously refine quality control checks on all Sales-related orders and customer account setups. Partner effectively with external stakeholders to ensure impeccable order accuracy and data integrity before service delivery, minimizing errors and preventing delays.·Develop, maintain, and enforce comprehensive global desk procedures and up-to-date work instructions. Drive initiatives to optimize existing processes, ensuring the team consistently utilizes the most efficient and effective methods to enhance customer account creation and Onboarding experience.·Ensure the team develops and maintains a strong, current understanding of all systems and tools critical for customer account creation and onboarding and enablement with Ford Pro Products and Services, including but not limited to Salesforce. Act as a subject matter expert and provide guidance on system utilization.·Serve as the primary escalation point for complex account creation and enrollment issues. Lead collaborative resolution efforts by engaging directly with Technical Support, Product Owners, Sales Managers, and other key stakeholders to ensure smooth execution and swift problem resolution.·Set clear performance expectations, conduct regular performance reviews, identify training needs, and provide constructive feedback. Track key performance indicators (KPIs) related to customer account creation efficiency, accuracy, and customer satisfaction, generating reports for management and recommending strategic improvements.What You Bring to the Role·Minimum of 3 years of experience in customer operations, onboarding, or a related field, with at least 2 years in a supervisory or team lead role.·Demonstrated experience in managing processes related to account setup, provisioning, and enrollment, preferably within a commercial or B2B technology/automotive environment.·Proven track record of implementing and managing quality control processes to ensure high accuracy.·Familiarity with Software as a service, telematics, or fleet management solutions is a significant advantage.·Proficiency with CRM systems (e.g., Salesforce) and other relevant provisioning tools.·Excellent verbal and written communication and interpersonal skills, with the ability to collaborate effectively across diverse internal and external teams.What You Can Expect&nbsp;·Knowledgeable, encouraging, supporting and present leadership·Career-growth and lots of learning opportunities for aspiring minds·An inclusive culture and community minded organization where giving back is encouraged·A global team of curious lifelong learners guided by our company values and excellent sales, product and systems training and continuous individualized coaching·And yes… all the competitive compensation, performance-based bonus opportunities and the benefits you’d expect and maybe a few that might pleasantly surprise you

Team Supervisor, Commercial Onboarding & Operations

We’re looking for an experienced, execution-driven Operations Excellence Director to own the end-to-end excellence agenda for Service Operations. You will set the multi-year roadmap and lead cross-functional execution across cost &amp; policy governance (refunds/compensation), fraud strategy, process and automation, experience analytics, data infrastructure &amp; insights, and workforce/BPO partnership strategy—improving customer/vendor/rider experience while protecting unit economics and reducing operational risk.What you’ll be doing Business Processes &amp; Automations<ul><li>Own Service Ops process excellence: end-to-end SOPs, escalation frameworks, quality loops, and process documentation standards.</li><li>Manage the tools, systems, and integrations used by Service Ops, ensuring they are effective, scalable, and reliable.</li><li>Own Help Center flows and self-serve process optimization in partnership with Product/UX/Content.</li><li>Lead automation initiatives (workflow, routing, templates/macros, AI/assist tooling where relevant) with clear ROI.</li></ul>Experience Analytics<ul><li>Lead analysis of user, vendor, and rider experience, identifying pain points and translating insights into prioritized initiatives.</li><li>Drive cross-functional programs (Ops, Product, Commercial, CX, Logistics) to improve experience and reduce contacts.</li><li>Build a clear voice-of-customer / voice-of-operations mechanism (themes, root causes, decision logs).</li></ul>Fraud Management<ul><li>Own and continuously optimize compensation and refund policies, including governance, thresholds, approvals, and auditability.</li><li>Manage the Service Ops P&amp;L levers linked to refunds/compensation (e.g., incidence reduction, partner chargebacks/recoveries, adherence gaps).</li><li>Define and execute the fraud strategy: detect, prevent, investigate, and close policy/tool gaps that enable abuse.</li><li>Partner closely with Legal, Risk, Finance, Product, and Ops to ensure policies are fair, compliant, and economically sound.</li></ul>Service Operations Data &amp; Analytics<ul><li>Own the Service Ops data infrastructure and reporting layer: dashboards, pipelines, metric definitions, and business logic governance.</li><li>Ensure data is trusted and usable (single source of truth, consistent KPIs, strong QA and documentation).</li><li>Provide insights and decision support for Service Ops leadership, including forecasting inputs, efficiency deep-dives, and performance narratives.</li></ul>Workforce &amp; BPO Partnerships Strategy<ul><li>Own the in-house vs BPO split strategy and the operating model behind it.</li><li>Lead BPO vendor performance management, contract renewals, pricing negotiations, onboarding of new vendors (incl. procurement process), and regular BPO business reviews.</li><li>Ensure BPOs operate as a seamless extension of in-house teams (SOPs, quality standards, coaching, governance, escalation, knowledge management).</li></ul>Leadership &amp; people management<ul><li>Lead multiple teams through managers, building a high-performing culture with strong accountability.</li><li>Set clear priorities, operating rhythms (QBRs/MBRs), and performance standards across all sub-pillars.</li><li>Develop talent: succession planning, capability building (analytics, process excellence, vendor management, fraud/risk), and strong stakeholder presence.</li></ul> What you need to be successful <ul><li>10+ years in Operations Excellence / Service Operations / Process Excellence / Strategy &amp; Ops (high-volume environments preferred).</li><li>Proven ownership of cost levers: refunds/compensation governance, leakage reduction, productivity, savings delivery.</li><li>Strong process excellence toolkit: SOP governance, process redesign, continuous improvement methods.</li><li>Tooling &amp; automation: systems ownership, integrations, Help Center/self-serve optimization.</li><li>Data &amp; analytics fluency: KPI design, dashboard requirements, metric governance, data quality.</li><li>BPO/vendor management: pricing/commercials, SLAs, QBRs, onboarding, negotiations.</li><li>Strong Microsoft Office skills (Excel, PowerPoint, Outlook).</li><li>Exceptional communication (written, verbal, presentations).</li><li>Strategic prioritization and structured problem-solving; strong judgment and ownership.</li><li>Senior stakeholder influence and cross-functional leadership.</li><li>People leadership: coaching, accountability, talent development.</li><li>Comfort with ambiguity and fast-paced, scaling environments; collaborative and hands-on.</li></ul>Nice to have<ul><li>Project Management certification, such as Prince PMI 2.</li><li>Fraud/risk program exposure in a digital marketplace environment.</li><li>Experience with Help Center / self-serve strategy and contact-deflection programs.</li><li>Familiarity with modern CX tooling ecosystems (CRM/ticketing, QA, knowledge base, workforce tools, BI stack).</li></ul>

Operations Excellence Director

ELVALHALCOR - Copper &amp; Alloys Extrusion Division&nbsp;is searching for a dedicated and detail-orientedPROCESS &amp; MANUFACTURING ENGINEERwith a strong technical background and deep understanding of industrial processes, to optimize production and drive continuous improvement, in order to join our Industrial Engineering team in Oinofyta, Voiotia, Greece.&nbsp;Role DescriptionKey Responsibilities: • Define, document, and uphold process standards (Centerlines, SOPs, OPLs). • Identify and eliminate losses using structured problem-solving and rapid changeover techniques. • Lead data-driven process optimization projects to improve productivity, quality, and safety. • Support automation and digital transformation initiatives (traceability, Industry 4.0 tools, analytics). • Manage new product industrial trials and support seamless production integration. • Provide technical support for production challenges, claims, and continuous improvement. • Coach and train operators and engineers in process standards and best practices. • Collaborate with maintenance and production teams to sustain equipment reliability. • Drive capital projects, including process or equipment upgrades.&nbsp;Requirements:• Master’s degree in Mechanical, Manufacturing, or similar Engineering field. • 3–5 years of hands-on experience in a manufacturing engineering context. • Experience in metal/metallurgy or extrusion environments is an asset. • Strong analytical, problem-solving, and critical thinking skills. • Familiarity with Lean manufacturing / Six Sigma will be considered a plus. • Proactive, collaborative, and capable of coaching and engaging teams. • Fluent in English—both written and spoken.&nbsp;The Company Offers:• A hands-on role in a modern, forward-focused manufacturing environment. • Opportunities for career growth and personal development. • Continuous training in advanced manufacturing methodologies. • Participation in impactful projects (automation, digitalization, product innovation). • A competitive salary and benefits package, including additional insurance.

PROCESS & MANUFACTURING ENGINEER (3365)

Our Client is seeking a highly skilled, hands-on Senior DevOps Engineer to serve as the Department Head for their core infrastructure and software delivery platforms. This role requires a seasoned engineer who bridges the gap between software development and operational reality, possessing deep expertise in managing hybrid environments that span both modern cloud infrastructure and complex on-premises deployments. You will be the primary architectural owner for automating their delivery ecosystem, responsible for designing and implementing resilient, secure infrastructure-as-code solutions and managing the build lifecycles for mission-critical and Enterprise applications.Key Responsibilities• Department Head Role &amp; Strategic Ownership: Set technical for the Software Delivery department (IaC,CI/CD, configuration management, deployment artifacts) and manage personnel. • Commissioning Strategy: Turn client requirements into production-ready configuration bundles. • Product Validation Authority: Establish end-to-end validation standards ,guaranteeing that all delivered environments meet production level performance, compliance and flawless delivery. • Service Lifecycle Design Ownership: You are responsible for ensuring that standardized, automated procedures for future updates, security patching, and reliable backup/restore mechanisms and well established networking (VPN, routing, LB, firewall) are delivered as part of the initial build. • Java Ecosystem Pipeline Leadership: Manage artifact repositories and automating the deployment of JAR/WAR files across varied runtime environments. • Data Layer Provisioning &amp; Management: Define and implement automation strategies for provisioning, configuring, and managing databases in various environments. • Technical Mentorship &amp; Escalation: Serve as the primary technical escalation point, provide mentoring to mid-level and junior engineers, fostering a culture of engineering excellence and rigorous automation standards.Qualifications • Education: Bachelor’s Degree in Computer Science, Information Technology, Computer Engineering, or a related field. • Experience: Minimum of 5+ years of hands-on technical experience in DevOps or Systems Engineering, with at least 2+ years in a technical leadership or senior role guiding infrastructure decisions. • Core Technology Mastery: Expert proficiency in Infrastructure-as-Code (Terraform and Ansible preferred). Strong, proven administration skills in both Linux (RHEL/Ubuntu) and Windows Server environments. • Proactive Product Health: Expertise on monitoring, logging, and alerting systems (Prometheus, Grafana, ELK) to maintain service health. • Java Build Expertise: Hands-on experience managing the service lifecycle of complex Java applications (Java 11 or newer), including deep familiarity with JVM ecosystem tools and CI/CD integration (e.g., Jenkins, GitLab CI). • Hybrid Environment Experience: Demonstrated experience managing infrastructure across both public cloud platforms (AWS/Azure) and on- premises data centers (VMware/Bare Metal). Understanding the networking complexities of hybrid connectivity is essential. • Database &amp; Scripting: Experience with automated provisioning and configuration of relational and/or NoSQL databases. Strong scripting abilities in Python, Bash, or PowerShell. • Soft Skills: Proven ability to lead technical initiatives, translate complex requirements into executable infrastructure plans, and effectively mentor engineering teams in best practices.Benefits PackageThey are committed to investing in the well-being, professional growth, and overall satisfaction of their team members. As part of their benefits package, they offer:• Hybrid Working: Exploring a hybrid work approach could provide flexibility and improved work-life balance, with the understanding that arrangements will be evaluated and adjusted as needed to align with organizational priorities and team needs. • Performance Bonus: Receive a performance-based bonus calculated as a percentage of your annual salary, rewarding your contributions and success. • Private Health Insurance: Comprehensive private health insurance coverage to safeguard your health and peace of mind. • Learning &amp; Development Budget: Access a dedicated budget for online courses, certifications, and professional development programs to support your continuous learning journey. • Vouchers &amp; Discounts: Enjoy vouchers for essential goods, services, and recreational activities to enhance your lifestyle. • Multifaceted Knowledge &amp; Internal Training: Take part in internal training programs designed to provide a holistic understanding of their business and industry. They emphasize cross-functional learning to empower you with diverse skills and knowledge.&nbsp;

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