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Aoristou

Orismenou

FullTime

OnSite

Hybrid

As an Online Commercial Support Agent, you will provide 1st level support to the customers for online products, focusing in excellent customer service in all inbound &amp; outbound player requests.&nbsp;Your day to day will include:<ul><li>Providing excellent customer support to online players for issues regarding online services and products, addressing their requests in response to inbound calls and emails and according to processes.</li><li>Assisting in problem resolution and preparing real life use cases for future reference.</li><li>Escalating complex cases received from online players to the internal stakeholders for further investigation and following up their resolution.</li><li>Collecting input from the online players’ communication to enrich the common knowledge base with identified best resolution practices.</li><li>Adhering to OPAP processes and standards regarding responsible gaming and player protection.</li><li>Resolving any complaints raised by customers in a polite and friendly manner turning their complaint into feedback.</li><li>Liaising on the spot with KYC CS Agents to resolve and issues related with KYC queries during the live contact.</li><li>Escalating to the CS Administration any indication of widespread incident based on customer communication (i.e. report by customers that they cannot login).</li></ul>&nbsp;What you need to succeed:&nbsp;<ul><li>Bachelor's degree in any business-related discipline</li><li>Hands on experience in a similar role within a customer support team</li><li>Solid customer service skills with willingness to go the extra mile in order to deliver to the customer</li><li>Strong interpersonal and communication skills</li><li>Good knowledge of MS Office</li><li>Excellent command of English &amp; Greek</li><li>Familiarity with the gaming industry will be considered an asset</li></ul>&nbsp;&nbsp;What’s&nbsp;in it for you?&nbsp;🚀 An award-winning working environment &nbsp;💸 Competitive salary package and bonus scheme &nbsp;🩺&nbsp;Health insurance coverage, Pension Plan and Annual Health Checkup &nbsp;💻&nbsp;Hybrid working model &nbsp;🏢 State of the art facilities including gym&nbsp;&amp;&nbsp;restaurant&nbsp;🎓 Continuous learning powered by Allwyn Academy &nbsp;💼 Internal career opportunities &nbsp;👪&nbsp;Family Support incl. daycare&nbsp;voucher&nbsp;and assisted reproduction&nbsp;voucher&nbsp;🌱 Volunteering program, including 2 extra days off to give back&nbsp;💪 Well-Being Program incl. sports teams, nutritionist &amp; psychologist services, Employee Assistance line and more&nbsp;🗓️ Allwyn Day - one extra day off&nbsp;&nbsp;🍴 Monthly food allowance&nbsp;&nbsp;🚌&nbsp;Shuttle service for easy commute to our offices&nbsp;🛍️ Exclusive employee discounts across a range of partners ️&nbsp;

Online Commercial Support Agent (3910)

As the Head of Digital Experiences, you will lead and align cross-functional digital experience teams to define, elevate, and ensure the delivery of seamless, data-informed, and customer-centric digital journeys across all commercial initiatives, while ensuring compliance with respective regulatory and compliance frameworks.&nbsp; Your day to day will include:<ul><li>Shaping and implementing the digital experience strategy across all channels, aligning with business goals and customer expectations</li><li>Designing and optimizing customer journeys and product experiences, ensuring usability, accessibility, and operational excellence across digital touchpoints</li><li>Collaborating with CX, Marketing, and Communications teams to deliver integrated and engaging digital propositions</li><li>Monitoring digital experience KPIs and leveraging UX research, analytics, SEO, and data-driven insights to drive continuous improvement</li><li>Leading the execution of the digital engagement roadmap, including corporate websites, infotainment platforms, and gamification tools</li><li>Managing vendors, budgets, and contracts to ensure efficient delivery and high-quality outcomes</li><li>Coaching and supporting your team, fostering skill development, goal achievement, and a strong digital culture</li><li>Staying ahead of global trends and best practices and evaluating new technologies and approaches for potential adoption at OPAP</li></ul>&nbsp;What you need to succeed:<ul><li>BSc in Digital Marketing, Design, Business Administration, Computer Science, or a related field</li><li>MSc Degree in relevant discipline</li><li>10+ years in digital experience leadership, with prior responsibility for multi-disciplinary teams in UX, research, analytics, or digital product design</li><li>Strong expertise in UX strategy, digital analytics, SEO, and agile methodologies, with a strategic mindset and hands-on understanding of digital product lifecycles and customer journeys</li><li>Proven ability to influence stakeholders and drive organizational change, aligning teams and embedding customer experience into go-to-market strategies</li><li>Customer-first and innovation-driven approach, with creative thinking and adaptability to evolving business needs</li><li>Excellent leadership, communication, and collaboration skills, with the ability to engage effectively across all levels, including executive stakeholders</li><li>Highly organized and detail-oriented, with the ability to manage multiple projects under pressure and deliver within tight deadlines</li><li>Fluent in English</li></ul>&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;

Head of Digital Experiences (3701)

As a LOTOS Business Operations Specialist you will responsible for operating the LOTOS Gaming System applications, performing controls, and handling potential malfunctions or service failures according to established processes, in order to ensure the proper operation of all Games provided to Greece and Cyprus through LOTOS.&nbsp;What your day to day will include:<ul><li>Executing daily lottery system operations by operating multiple LOTOS applications</li><li>Monitoring and assessing LOTOS Gaming System performance according to operating standards</li><li>Enhancing data quality and operational processes by performing regular checks on data integrity and system reliability</li><li>Participating in projects for upgrading or remodeling the LOTOS gaming platform</li><li>Following up and cooperating with internal and external stakeholders to effectively manage issues in the LOTOS production environment</li><li>Executing UAT activities to support IT teams and vendors in implementing system improvements and modifications</li><li>Executing daily and draw management processes to support business operations and reconciliation controls</li><li>Monitoring ongoing business processes and established information security controls</li><li>Configuring LOTOS Gaming System parameters according to business needs and standards</li><li>Supporting contingency planning to ensure high availability of operations and responding to ad‑hoc assignments as required</li></ul>&nbsp;What you’ll bring:<ul><li>BSc in Information Technology or a related field</li><li>Hands-on experience in technical operations support, including gaming operations and procedures</li><li>Knowledge of IT service management / ticketing systems</li><li>Strong analytical, problem‑solving, communication, and interpersonal skills</li><li>Customer‑support orientation with strong attention to detail and ability to work under deadlines</li><li>Excellent command of English (oral and written) and proficient MS Office user</li></ul>&nbsp;What’s in it for you?&nbsp;🚀 An award-winning working environment &nbsp;💸 Competitive salary package and bonus scheme &nbsp;🩺&nbsp;Health insurance coverage, Pension Plan and Annual Health Checkup &nbsp;💻&nbsp;Hybrid working model &nbsp;🏢 State of the art facilities including gym&nbsp;&amp;&nbsp;restaurant&nbsp;🎓 Continuous learning powered by Allwyn Academy &nbsp;💼 Internal career opportunities &nbsp;👪&nbsp;Family Support incl. daycare&nbsp;voucher&nbsp;and assisted reproduction&nbsp;voucher&nbsp;🌱 Volunteering program, including 2 extra days off to give back&nbsp;💪 Well-Being Program incl. sports teams, nutritionist &amp; psychologist services, Employee Assistance line and more&nbsp;🗓️ Allwyn Day - one extra day off&nbsp;&nbsp;🍴 Monthly food allowance&nbsp;&nbsp;🚌&nbsp;Shuttle service for easy commute to our offices&nbsp;🛍️ Exclusive employee discounts across a range of partners ️&nbsp;&nbsp;

Lotos Business Operations Specialist (3913)

Are you excited about using advanced analytics to unlock real value from retail customer data?&nbsp;You’ll turn raw signals and trends into actionable insights that power smarter decisions, better experiences, and measurable ROI.&nbsp;Your day to day will include:<ul><li>Applying robust business logic to analyze customer behavior and performance trends, identifying opportunities, risks, and growth drivers</li><li>Performing in‑depth analysis on strategic topics (e.g., segmentation) and implementing ML/AI algorithms where applicable</li><li>Translating complex data into clear, actionable insights that support business decision‑making and recommending actions with measurable impact</li><li>Conducting regular and ad hoc analyses on CRM, Loyalty, and Commercial activations and delivering insights on customer engagement and value contribution</li><li>Developing and maintaining evaluation dashboards and reports (e.g., Power BI, Tableau, GA) by integrating multiple data sources</li><li>Implementing strong data validation procedures to ensure accuracy, consistency, and reliability of analytical outputs</li><li>Delivering presentations upon management request, providing analysis of complex datasets, commercial insights, and actionable plans</li><li>Designing, calculating, and maintaining customer‑centric KPIs and performance frameworks to evaluate initiative outcomes</li><li>Collaborating closely with internal teams (e.g., CRM, Loyalty, MUs, Sales, Finance, BI) to assess their analytical needs and translate them into actionable insights</li><li>Partnering with Tech teams to define data engineering and BI requirements (e.g., data marts, customer 360° views, validation standards)</li></ul>&nbsp;What you need to succeed:&nbsp;<ul><li>BSc in Statistics, Mathematics, Engineering, Computer Science or Analytics; MSc in a relevant field is a plus</li><li>Experience in data mining and big data analysis within complex environments</li><li>Strong SQL skills and hands‑on experience with analytical tools (Python, R, SAS, SPSS Modeler)</li><li>Solid understanding of statistical models and advanced analytical techniques</li><li>Proficiency in data visualization tools (Power BI, Tableau)</li><li>Strong analytical thinking, business acumen, and problem‑solving mindset</li><li>Proficient MS Office knowledge</li><li>Excellent command of English (written &amp; spoken)</li></ul>&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>Competitive salary package and bonus scheme&nbsp;💸</li></ul><ul><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li></ul><ul><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Continuous learning with classroom/digital trainings by Allwyn Academy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Volunteering opportunities, including 2 extra days off to give back🌱</li><li>Well-Being activities&nbsp;💪</li><li>Monthly food allowance 🍴</li><li>Exclusive employee discounts across a range of partners 🛍️</li></ul>

Data Analyst (3865)

Are you ready to turn numbers into insights that drive business success? As a Financial Planning &amp; Controlling Analyst, you’ll support budgets and forecasts, track daily costs, and deliver sharp insights to help the business stay on course and ahead of targets.&nbsp;Your day to day will include:<ul><li>Supporting the Group’s planning process, including budget revisions and quarterly forecasts</li><li>Preparing and analyzing financial reports comparing actuals vs. budget at all levels</li><li>Contributing to monthly, quarterly, and year-end IFRS financial reporting</li><li>Coordinating with teams to align budgets with key business priorities and projects</li><li>Monitoring daily costs and providing insights to enhance cost efficiency</li><li>Analyzing business performance, sales trends, and revenue forecasts</li><li>Updating and maintaining accurate business plans and budgets</li></ul>&nbsp;What you’ll bring:<ul><li>BSc in Finance, Business, or relevant field. MBA or MSc in Finance will be considered as an asset</li><li>3+ years of proven experience in developing feasibility studies and financial projections</li><li>Strong expertise in P&amp;L modeling, financial tools, and performance reporting</li><li>In-depth knowledge of budgeting and forecasting methodologies and tools</li><li>Exceptional analytical and problem-solving skills, with a strategic mindset</li><li>Advanced MS Excel user</li><li>Excellent communication and presentation skills both in English and Greek languages (written and oral)</li></ul>&nbsp;What’s&nbsp;in it for you?&nbsp;🚀 An award-winning working environment &nbsp;💸 Competitive salary package and bonus scheme &nbsp;🩺&nbsp;Health insurance coverage, Pension Plan and Annual Health Checkup &nbsp;💻&nbsp;Hybrid working model &nbsp;🏢 State of the art facilities including gym&nbsp;&amp;&nbsp;restaurant&nbsp;🎓 Continuous learning powered by Allwyn Academy &nbsp;💼 Internal career opportunities &nbsp;👪&nbsp;Family Support incl. daycare&nbsp;voucher&nbsp;and assisted reproduction&nbsp;voucher&nbsp;🌱 Volunteering program, including 2 extra days off to give back&nbsp;💪 Well-Being Program incl. sports teams, nutritionist &amp; psychologist services, Employee Assistance line and more&nbsp;🗓️ Allwyn Day - one extra day off&nbsp;&nbsp;🍴 Monthly food allowance&nbsp;&nbsp;🚌&nbsp;Shuttle service for easy commute to our offices&nbsp;🛍️ Exclusive employee discounts across a range of partners ️&nbsp;

Financial Planning & Controlling Analyst (3862)

Ready to take Pame Stoixima’s &nbsp;social media presence to the next level? As a Social Media Specialist, you will develop and curate engaging content, manage and grow our social media community, strengthen brand awareness, and contribute to the overall success of the company’s marketing initiatives by driving a strong and consistent social media presence related to Pame Stoixima—focused on sports and betting content! Your day-to-day will include: • &nbsp; &nbsp;Implementing the agreed social media strategy across all Pame Stoixima’s games, offers, campaigns, related sponsorships, and initiatives. • &nbsp; &nbsp;Developing social media materials and managing all required approval processes with relevant authorities. Creating and monitoring the performance of daily social media content—such as creatives, post copy, and notifications—collaborating with external providers where needed. • &nbsp; &nbsp;Executing social media campaigns for products, sponsorships, and initiatives in collaboration with media partners. • &nbsp; &nbsp;Supporting the evaluation of communication activities and recommending improvements and corrective actions. • &nbsp; &nbsp;Preparing reports and translating social media analytics into actionable insights. Collaborating with agencies and internal teams to adapt creative materials for social media use. • &nbsp; &nbsp;Utilizing social media monitoring tools to assess activity impact and propose optimizations. Reviewing and responding to community comments in line with brand guidelines and communication standards, safeguarding Pame Stoixima’s brand image. • &nbsp; &nbsp;Contributing to the development of social media tactics and plans aligned with product promotion and brand objectives, with a focus on sports and betting content. • &nbsp; &nbsp;Staying up to date with the latest social media trends and best practices, applying them to enhance engagement. • &nbsp; &nbsp;Coordinating with internal stakeholders to ensure consistency of brand messaging. • &nbsp; &nbsp;Undertaking ad hoc assignments aligned with the role’s scope and personal skills to support evolving business needs. What you need to succeed: • &nbsp; &nbsp;BSc in Marketing, Digital Marketing, Business Administration, Mass Media, or a related field. •&nbsp; &nbsp; 4+ years’ experience in a similar role with a strong understanding of social media trends. • &nbsp; &nbsp;Strong knowledge of sports and betting is essential. • &nbsp; &nbsp;Experience with Canva Pro or similar design tools is a plus. • &nbsp; &nbsp;Creativity and strong attention to detail. • &nbsp; &nbsp;Collaborative team player with excellent interpersonal skills.&nbsp;What’s&nbsp;in it for you?&nbsp;🚀 An award-winning working environment &nbsp;💸 Competitive salary package and bonus scheme &nbsp;🩺&nbsp;Health insurance coverage, Pension Plan and Annual Health Checkup &nbsp;💻&nbsp;Hybrid working model &nbsp;🏢 State of the art facilities including gym&nbsp;&amp;&nbsp;restaurant&nbsp;🎓 Continuous learning powered by Allwyn Academy &nbsp;💼 Internal career opportunities &nbsp;👪&nbsp;Family Support incl. daycare&nbsp;voucher&nbsp;and assisted reproduction&nbsp;voucher&nbsp;🌱 Volunteering program, including 2 extra days off to give back&nbsp;💪 Well-Being Program incl. sports teams, nutritionist &amp; psychologist services, Employee Assistance line and more&nbsp;🗓️ Allwyn Day - one extra day off&nbsp;&nbsp;🍴 Monthly food allowance&nbsp;&nbsp;🚌&nbsp;Shuttle service for easy commute to our offices&nbsp;🛍️ Exclusive employee discounts across a range of partners ️&nbsp;

Social Media Specialist (3892)

As a Senior Software Developer, you will play a key role in shaping and delivering high‑quality software solutions. You will lead the analysis, design, and implementation of new concepts, ensuring they meet technical requirements and standards. You’ll also oversee the seamless integration, deployment, configuration, and ongoing maintenance of these solutions-driving reliability, performance, and long‑term scalability.&nbsp;What your day to day will include:<ul><li>Reviewing business and technical requirements and designing scalable, modular software solutions.</li><li>Leading the development and refactoring of applications in line with architectural standards and the platform roadmap.</li><li>Identifying technical debt proactively and driving refactoring or modernization initiatives to enhance maintainability and performance.</li><li>Ensuring high software quality through code reviews, debugging, troubleshooting, and close collaboration with the QA team.</li><li>Following best practices and patterns, delivering clean, testable code, and applying Test‑Driven Development (TDD).</li><li>Monitoring application performance and providing 2nd and/or 3rd‑level maintenance and support to ensure long‑term stability and reliability.</li><li>Translating business needs into clear technical specifications (SoW) and design artifacts.</li><li>Responding to ad‑hoc assignments that support evolving business needs, aligned with the scope of the role and your professional capabilities.</li><li>Staying up to date with emerging technologies and industry best practices and proposing improvements that elevate the efficiency and speed of operations.</li></ul>&nbsp;What you’ll bring:<ul><li>BSc in Computer Science or Information Technology or equivalent STEM</li><li>MSc in relevant topic is desirable</li><li>Demonstrated experience as a SW engineer, preferably in all phases of the Software Lifecycle</li><li>Understanding of Lottery/Gaming/Betting/Casinos, Passive/Scratch systems and business concepts (desirable)</li><li>Strong experience in enterprise‑level Java/J2EE development, using frameworks and tools such as Spring Boot, Hibernate, JPA, JavaEE/JakartaEE, and JUnit.</li><li>Solid background in relational and non‑relational databases (MySQL, Postgres, Oracle, MongoDB) and a good understanding of RESTful API design and systems integration with JSON/XML/SOAP.</li><li>Proficiency in core engineering practices including Git or Subversion, CI/CD pipelines, Agile methodologies, and familiarity with Linux environments.</li><li>Deep understanding of scalable application design principles and commitment to Clean Code and Clean Architecture for high‑quality, maintainable software.</li><li>Strong analytical, organizational, debugging and troubleshooting skills for resolving complex technical issues effectively</li><li>Communicating effectively in Greek and English, with strong written and verbal skills</li></ul>&nbsp;What’s in it for you?🚀 An award-winning working environment&nbsp;💸 Competitive salary package and bonus scheme&nbsp;🩺 Health insurance coverage, Pension Plan and Annual Health Checkup&nbsp;💻 Hybrid working model&nbsp;🏢 State of the art facilities including gym &amp; restaurant🎓 Continuous learning powered by Allwyn Academy&nbsp;💼 Internal career opportunities&nbsp;👪 Family Support incl. daycare voucher and assisted reproduction voucher🌱 Volunteering program, including 2 extra days off to give back💪 Well-Being Program incl. sports teams, nutritionist &amp; psychologist services, Employee Assistance line and more🗓️ Allwyn Day - one extra day off🍴 Monthly food allowance🚌 Shuttle service for easy commute to our offices🛍️ Exclusive employee discounts across a range of partners ️

Sr. SW Engineer | Band_Senior Specialist (3890)

As a TORA Acquiring Operations Specialist, you are part of the TORA Wallet team, which is responsible for coordinating the business’s operational needs and ensuring alignment between Operators, Merchants, Schemes, and TORA’s systems. Card acquiring is a well‑established service for TORA Wallet and a key pillar of the company’s strategy.&nbsp;What your day to day will include:<ul><li>Validating improvements and adjustments to the acquiring platform based on business and operational needs.</li><li>Coordinating with teams to translate operational requirements into system updates.</li><li>Monitoring and validating the clearing and settlement of card transactions.</li><li>Reconciling daily card transactions with vendors, schemes, banks, and internal systems.</li><li>Handling disputes and monetary adjustments with the relevant teams.</li><li>Troubleshooting and analyzing card‑related incidents, including Jira tracking.</li><li>Registering and updating merchants and terminals in vendor systems.</li><li>Supporting daily troubleshooting for ALLWYN store terminal transactions and processing POS refunds.</li><li>Reconciling invoices and monitoring expense categories.</li><li>Collaborating with Accounting on payments, adjustments, and manual entries.</li></ul>&nbsp;What you'll bring:<ul><li>BSc degree in Business, Banking / Economics, Computer Science, or related field.</li><li>MSc degree is preferred.</li><li>Strong analytical, prioritization, and negotiating skills.</li><li>Team spirit with the ability to cooperate</li><li>Self-starter with a results-oriented mentality and flexibility.</li><li>Ability to work under pressure with multiple projects and deliver within strict timeframes.</li><li>Understanding of fundamental accounting principles (debit, credit)</li><li>Applicants who have previous experience in payments or treasury operations are highly preferred</li><li>Excellent communication skills (oral and written) in Greek and English.</li><li>Excellent knowledge of Microsoft Office products especially Excel &amp; PowerPoint.</li></ul>&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>Competitive salary package and bonus scheme&nbsp;💸</li></ul><ul><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li></ul><ul><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Continuous learning with classroom/digital trainings by Allwyn Academy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Volunteering opportunities, including 2 extra days off to give back🌱</li><li>Well-Being activities&nbsp;💪</li><li>Monthly food allowance 🍴</li><li>Exclusive employee discounts across a range of partners 🛍️</li></ul>&nbsp;

Card Operations Specialist (3887)

We are looking for a Senior Product - UX Designer who refuses to settle for "good enough". As part of the newly formed Digital &amp; AI division at Allwyn Hellas, you will not just be designing screens; you will be shaping the digital experience for millions of users across our global gaming ecosystem. You will merge data, aesthetics, and psychology to build seamless, accessible, and high-performance products. You will also be at the forefront of our transformation, integrating AI workflows to accelerate innovation. What your day to day will include:&nbsp;<ul><li>Leading the end‑to‑end design process, from discovery to delivery, defining user flows, IA structures, and high‑fidelity UI for flagship digital platforms.</li><li>Applying mobile‑first thinking and leveraging deep mastery of Apple HIG and Material Design guidelines to craft native, high‑performance mobile experiences.</li><li>Evolving and governing the Allwyn Design System, ensuring consistency and scalability across component libraries, design tokens, and documentation.</li><li>Designing interfaces optimized for performance and accessibility, ensuring compliance with Web Vitals standards and WCAG 2.2 guidelines.</li><li>Leveraging AI‑powered tools to accelerate user testing, prototyping, and automated design audits, enabling more time for creative problem‑solving and innovation.</li></ul> What you’ll bring:&nbsp;<ul><li>5+ years of experience in Product Design (UX/UI), with a portfolio demonstrating complex transactional flows (e‑commerce, fintech, gaming)</li><li>Strong understanding of native mobile interaction patterns and mobile HCI principles</li><li>Solid knowledge of HTML/CSS constraints and mobile development frameworks</li><li>Ability to design feasible, scalable, and technically robust product solutions</li><li>Familiarity with inclusive design and accessibility standards (EAA, WCAG)</li><li>Comfort working with analytics, heatmaps, and A/B testing insights to support design decisions</li><li>Expert proficiency in Figma (including variables and advanced prototyping); experience with AI‑assisted design tools is a strong asset</li><li>Excellent communication, collaboration, and presentation skills</li><li>Ability to manage multiple projects and deliver high‑quality work in a fast‑paced, evolving environment</li><li>Curiosity, innovation mindset, and commitment to continuous improvement </li></ul>What’s&nbsp;in it for you?&nbsp;🚀 An award-winning working environment &nbsp;💸 Competitive salary package and bonus scheme &nbsp;🩺&nbsp;Health insurance coverage, Pension Plan and Annual Health Checkup &nbsp;💻&nbsp;Hybrid working model &nbsp;🏢 State of the art facilities including gym&nbsp;&amp;&nbsp;restaurant&nbsp;🎓 Continuous learning powered by Allwyn Academy &nbsp;💼 Internal career opportunities &nbsp;👪&nbsp;Family Support incl. daycare&nbsp;voucher&nbsp;and assisted reproduction&nbsp;voucher&nbsp;🌱 Volunteering program, including 2 extra days off to give back&nbsp;💪 Well-Being Program incl. sports teams, nutritionist &amp; psychologist services, Employee Assistance line and more&nbsp;🗓️ Allwyn Day - one extra day off&nbsp;&nbsp;🍴 Monthly food allowance&nbsp;&nbsp;🚌&nbsp;Shuttle service for easy commute to our offices&nbsp;🛍️ Exclusive employee discounts across a range of partners ️&nbsp;

Senior Product - UX Designer (3802)

As a Lawyer you will be providing legal advice and consultation for the business operations of the assigned area of responsibility and handling the execution of legal actions for the avoidance of potential legal risks and the protection of OPAP Group interests.&nbsp;Your day to day will include:<ul><li>Providing legal advice and support on company and corporate law matters, preparing and reviewing corporate legal documents, providing legal consultation on corporate restructuring projects.</li><li>Executing due diligence processes and risk assessments for corporate transactions and providing legal review and assistance on new business initiatives and M&amp;A transactions.</li><li>Providing legal review, assistance and counselling on financial structures, any type of contracts with banks, bond loans and other credit facility agreements.</li><li>Developing corporate governance policies and other materials in compliance with best governance practices.</li><li>Providing accurate, timely and business-oriented legal advice to internal stakeholders on a variety of legal topics relating to OPAP’s business operations.</li><li>Monitoring changes in the regulatory and legal framework, assessing their impact on OPAP operations; identifying areas of legal risk and proposing mitigating actions.</li></ul>&nbsp;What you need to succeed<ul><li>Bachelor’s degree in law (LLB) and master’s degree (LLM) in Company/Corporate or Business Law</li><li>3-5 years of respective experience as a lawyer within a large organization or a prominent law firm</li><li>Strong communication, negotiation &amp; influencing skills</li><li>Creative problem solving – ability to handle complex legal issues</li><li>Excellent knowledge of English &amp; Greek</li></ul>&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Continuous learning with classroom/digital trainings by Allwyn Academy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Volunteering opportunities, including 2 extra days off to give back🌱</li><li>Well-Being activities&nbsp;💪</li><li>Monthly food allowance 🍴</li><li>Exclusive employee discounts across a range of partners 🛍️</li></ul>&nbsp;

Corporate Lawyer (3837)

As an In-Store Communications Sr. Specialist, you'll revolutionize in-store experiences with cutting-edge digital tools and interactive solutions to captivate customers and elevate store performance. You’ll Create impactful customer journeys with In Store Touchpoints that drive engagement, elevate store performance, and unlock new monetization opportunities through Retail Media Networks.&nbsp;Your day to day will include:<ul><li>Assisting with in-store marketing initiatives and campaigns to boost market impact and customer appeal.</li><li>Executing immersive experiences to enhance customer engagement.</li><li>Creating content for in Store touchpoints (Digital screens etc) and adapting Brand Campaigns into in store commercial communication messages.</li><li>Adapting key visuals into valuable content for screens, audio, and interactive formats. Treating in-store screens as performance channels, optimizing loops by mission and moment (entrance acquisition, dwell engagement, point-of-sale impulse).</li><li>Establishing content taxonomy and mission-based frameworks for Digital touchpoints (Screens).</li><li>Working closely with Marketing, Product, Brand, and external partners (agencies, vendors, tech providers) to deliver creative and execution excellence.</li><li>Developing multimedia content (video) per the commercial plan.</li><li>Supporting brief development and communication with advertising agencies.</li><li>Creating reports on marketing impact on retail KPIs.</li><li>Define and implement operating standards for in-store communication touchpoints, ensuring alignment with brand guidelines and commercial objectives.</li></ul>What you need to succeed:<ul><li>5+ years of professional experience in Communications/Marketing/Retail Marketing</li><li>BSc in Marketing, Communications, or related field</li><li>Sound knowledge of marketing operations and standards</li><li>Experience in creative &amp; high-quality digital material development</li><li>Strong problem-solving skills</li><li>Experience in highly-matrixed or complex organizations is a plus</li><li>Proficient in Microsoft Office (Word, PowerPoint, Excel)</li><li>Excellent English &amp; Greek (written and oral)</li></ul>&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer

In-Store Communications Sr. Specialist (3832)

As Cyber Security Operations Engineer, handles daily cybersecurity operations, investigates potential threats, monitors systems and network logs, ensures vulnerabilities are fixed, systems are hardened, and incidents are managed in compliance with corporate security policies&nbsp;Your day to day will include:<ul><li>Monitoring, detecting, analyzing, and responding to security threats and incidents across internal infrastructure and cloud environments</li><li>Performing in-depth analysis of security events, triaging alerts, and escalating or resolving incidents as appropriate</li><li>Responding to security incidents by executing containment, eradication, recovery, and root cause analysis procedures</li><li>Assisting in developing and improving incident response playbooks and standard operating procedures</li><li>Performing vulnerability scans, assessing findings, and collaborating with IT teams to remediate high-risk issues</li><li>Administering and tuning security tools (Firewalls, NDR, DLP, SIEM, EDR, etc.) to improve detection and response capabilities</li><li>Performing threat hunting and vulnerability assessments to identify potential risks</li><li>Collaborating with IT teams, including developers and platform engineers, to embed security-as-code practices throughout the development lifecycle</li></ul>&nbsp;What you need to succeed:&nbsp;<ul><li>Bachelor's degree in Cybersecurity, Information Technology, or a related field</li><li>3+ years of experience in cybersecurity engineering, security operations, or network security</li><li>Familiarity with Zero Trust architecture, SASE, and Identity &amp; Access Security</li><li>Experience with Email security technologies</li><li>Hands-on experience with security technologies (EDR, NDR, SIEM, WAF, PAM, CSPM, and Vulnerability Management Tools)</li><li>Excellent troubleshooting, problem-solving, and analytical skills</li><li>Excellent knowledge of English language&nbsp;</li></ul>&nbsp;&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer

Cyber Security Operations Engineer (3810)

As a Retail Analytics Senior Specialist, you will play a key role in shaping and supporting the strategic direction of OPAP’s retail network. You’ll contribute to the definition of business objectives, commercial KPIs, and budget planning, while continuously monitoring performance and delivering insightful reports. Additionally, you’ll provide comprehensive analytics and reporting across the entire retail ecosystem, supporting stakeholders at all levels, from agents and Marketing Units to Area Managers, Sales teams, and top management.&nbsp;Your day to day will include:<ul><li>Monitoring retail network KPIs (OPAP stores, Play Stores, indirect channels) and developing Power BI reports (annual, quarterly, monthly, ad-hoc) with detailed performance analysis by region, store, and product.</li><li>Conducting ad-hoc and deep-dive analyses to assess commercial initiatives (e.g., Sports Party, KINO draws).</li><li>Tracking performance and reward schemes to ensure effectiveness.</li><li>Evaluating retail initiatives for impact and alignment with business priorities.</li><li>Ensuring accuracy and stability of reporting tools, combining technical expertise with business understanding.</li><li>Delivering actionable insights that connect data to commercial outcomes.</li><li>Collaborating with the AI team on root cause analysis and predictive modeling and expanding reporting automation using AI capabilities.</li><li>Contributing to the design and evaluation of commercial and credit policies, and reward schemes, recommending improvements.&nbsp;</li><li>Suggesting new initiatives, services, and features to boost retail ROI for partners and OPAP.</li><li>Conducting post-investment appraisals of retail initiatives, evaluating store profitability with Sales and Finance.</li><li>Aligning with BI team to optimize data infrastructure that supports the team's reporting needs.</li></ul>&nbsp;What you need to succeed:<ul><li>Bsc in Management Science &amp; Technology, Management of Information Systems or relevant field</li><li>Master’s in Business Administration, Finance, Economics, Marketing or relevant field</li><li>Hands-on experience in analyzing, visualizing and interpreting data using tools like R / Python / SQL / Power BI / Data Bricks / Microsoft Azure</li><li>Excellent numerical and analytical skills with the ability to interpret data into well-presented, meaningful stories</li><li>Knowledge of basic financial principles</li><li>Experience in predictive analytics, ideally by utilizing automation, ML &amp; AI features</li><li>Strong result &amp; consumer-oriented approach</li><li>Excellent communication and presentation skills in English &amp; Greek</li><li>Good Knowledge of the gaming industry will be considered an asset</li></ul>&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer&nbsp;

Retail Analytics Sr. Specialist (3770)

We’re looking for a Technical Project Manager to join our Technology &amp; Digital Team and drive the success of our Lotteries, Passives, and VLTs products. In this role, you'll bridge business needs and technical solutions, manage third-party integrations, and coordinate resources to ensure successful project delivery. Your day to day will include:<ul><li>Clarifying and translating business needs into technical specifications (SoW) and business analysis artifacts (e.g., data flows, user stories, workflows)</li><li>Collaborating with Technology stakeholders to define the most suitable solutions, project scope, and plans according to technology standards</li><li>Recommending new features, optimizations, and integrations of existing systems to enhance efficiency</li><li>Identifying and communicating scope/quality risks within the project stream</li><li>Acting as a liaison between Technology, Business, and vendors, facilitating communication and issue resolution</li><li>Reviewing project deliverables, supporting testing cycles, and ensuring compliance with requirements</li><li>Designing and configuring small-scale improvements, reports, and integration points for existing systems or applications</li><li>Monitoring system efficiency, escalating risks, and coordinating maintenance and troubleshooting</li></ul>&nbsp;What you need to succeed:&nbsp;<ul><li>BSc in Computer Science or Information Technology or equivalent STEM. MSc in relevant topic is desirable</li><li>6+ years’ experience in business or functional analysis for large scale technology projects in complex business environments</li><li>Experience in Project Management and/or Solution Design is desirable</li><li>Understanding of Lottery/Gaming/Betting/Casinos, Passive/Scratch systems and business concepts would be an advantage</li><li>Hands-on experience in business analysis methodologies and all phases of the software development lifecycle</li><li>Experience in designing application integrations</li><li>CBAP/CCBA or PMI-PBA certifications would be a plus&nbsp;</li><li>Excellent analytical, organizational and time management skills</li><li>Innovative thinking and flexibility/ adaptability to changing requirements and priorities</li><li>Strong communication skills and customer focus</li><li>High achiever and results oriented mentality</li><li>Teamwork and cooperation</li></ul>&nbsp;&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer&nbsp;Does this sound like you? If yes, we would love to meet you!

Technical Project Manager (3711)

As a Service Delivery Manager – Betting Systems, you’ll be at the heart of our Sportsbook technology operations. Your mission? To lead the planning, development, and support of IT solutions and network assets that power our betting platforms. You’ll orchestrate internal and external teams, ensuring seamless collaboration between business stakeholders, vendors, and developers to deliver projects accurately, efficiently, and on time.&nbsp;Your day to day will include:• &nbsp; &nbsp;Contributing to team budget planning and ensuring its effective execution • &nbsp; &nbsp;Ensuring business needs are clearly understood and translated into technical specifications (SoW) for effective solution development • &nbsp; &nbsp;Mapping and proposing the prioritization of projects, new developments, upgrades or change requests, setting up the overall plan and budget and allocating resources • &nbsp; &nbsp;Coordinating cross-functional teams (IT, vendors, business owners) to deliver high-quality, cost-efficient solutions aligned with business goals • &nbsp; &nbsp;Overseeing testing, UAT, and production releases to ensure functionality and minimize business disruption • &nbsp; &nbsp;Monitor operational efficiency of solutions, manage troubleshooting, and ensure SLA compliance • &nbsp; &nbsp;Identifying risks and areas for improvement in systems and equipment, proposing mitigation actions and upgrades • &nbsp; &nbsp;Managing and coaching team members to support skill development and goal achievement • &nbsp; &nbsp;Promoting collaboration across delivery units to optimize resource utilization and align product roadmaps.&nbsp;What you need to succeed • &nbsp; &nbsp;BSc in Computer Science, Information Systems, or equivalent; MSc in a relevant field is a plus • &nbsp; &nbsp;8+ years of experience in IT project management and solution development • &nbsp; &nbsp;Proven track record in coordinating large-scale projects and managing budgets • &nbsp; &nbsp;Consulting experience in IT or Business within the private sector • &nbsp; &nbsp;Hands-on experience in solution development and testing • &nbsp; &nbsp;Familiarity with Agile methodologies and principles • &nbsp; &nbsp;Preferable knowledge of Sportsbook Solutions • &nbsp; &nbsp;Excellent project management, analytical, and problem-solving skills • &nbsp; &nbsp;High attention to detail, accuracy, and a methodical approach • &nbsp; &nbsp;People management and team leadership skills • &nbsp; &nbsp;Strong collaboration skills and ability to engage stakeholders at all levels&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer&nbsp;Does this sound like you? If yes, we would love to meet you!

Service Delivery Manager-Betting Systems (3726)

Ever wonder who keeps the digital world connected? The Network Engineer designs, builds, and maintains our IT and Datacenter infrastructure—making sure everything runs fast, smooth, and secure.&nbsp;Your day to day will include:<ul><li>Assessing business and system requirements and proposing resilient and secure networking solutions</li><li>Installing, configuring, and maintaining network infrastructure (load balancers, routers, switches, firewalls, IP voice) in line with IT security policies</li><li>Monitoring and optimizing network performance, troubleshooting issues, and managing upgrades, backups, and disaster recovery operations</li><li>Setting up and managing user and service accounts, granting access rights, and ensuring data protection and compliance</li><li>Cooperating with internal teams and vendors to implement approved network changes</li><li>Keeping up with technology trends and proposing improvements to enhance network operations</li></ul>&nbsp;What you need to succeed:&nbsp;<ul><li>BSc/MSc in IT, Networking &amp; Communication, or related field</li><li>3+ years of relevant experience in network engineering roles</li><li>Strong knowledge of network infrastructure, including design, configuration, troubleshooting, and maintenance of Cisco equipment and technologies</li><li>Hands-on experience with routing, switching, VPNs, wireless networks, QoS, network security, and Checkpoint firewalls</li><li>Familiarity with cloud networking (Azure a plus), Layer 7 protocols, and application load balancing for high availability</li><li>Solid understanding of IT security practices (firewalls, IDS/IPS, WAF, DDoS, malware protection) and HTTPS publishing via CDN</li><li>Scripting and Unix system administration skills, with ability to document and diagram network systems</li><li>Strong analytical thinking, problem-solving, and communication skills in both Greek and English</li><li>Self-starter with the ability to work independently and collaboratively across teams and stakeholders</li></ul>&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer&nbsp;

Network Engineer (3614)

As a Senior AI Product Owner, you will support the evolution and adoption of AI across OPAP by translating business needs into clear AI product requirements and guiding implementation teams in delivering impactful, data-driven solutions.&nbsp;Your day to day will include:<ul><li>Receiving business requests and priorities, clarifying and translating them into AI-specific specifications (e.g., Statements of Work), and producing detailed requirements and plans.</li><li>Acting as liaison between business owners and development team to clarify requirements and resolve misalignments.</li><li>Managing AI project progress and ensuring timely delivery, testing, and deployment, while providing domain insight and technical expertise.</li><li>Managing and refining the AI Product Backlog, aligning business needs, prioritizing AI-related backlog items, and setting delivery milestones.</li><li>Identifying and communicating scope/quality risks, reviewing deliverables, supporting testing, and reporting deviations.</li><li>Working cross-functionally with teams, PMO, and vendors to enhance collaboration and resolve issues, while designing scalable AI solutions.</li><li>Monitoring AI solution efficiency and release cycles, identifying risks, coordinating maintenance, and assessing progress against benchmarks and expectations.</li><li>Organizing backlog refinement sessions, monitoring release cycles and operational efficiency, and coordinating maintenance and troubleshooting.</li><li>Keeping up with AI market trends, emerging technologies, and standards to propose innovative solutions and maintain a competitive product portfolio for OPAP</li></ul> What you need to succeed:&nbsp;<ul><li>BSc in Computer Science, Digital Automations or equivalent STEM</li><li>MSc in relevant topic is desirable</li><li>5+ years of relevant experience in AI or Digital product development &amp; management, functional or technical analysis</li><li>Experience of negotiating with suppliers and business teams</li><li>Hands-on experience in configuration processes of low-code tools/environments</li><li>Very good presentation, communication and conflict resolution skills</li><li>Strong analytical, problem solving and organizational skills</li><li>Ability to work efficiently in a team, with a strong understanding of all layers of a product business to application, infrastructure, and network. </li></ul>What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer

Sr. AI Product Owner (3698)

Do you love helping people grow? As a Learning &amp; Development Specialist, you will play a key role in shaping our people’s growth journey. You will contribute to the design and implementation of impactful training programs and development initiatives that support upskilling and reskilling, aligned with our strategic goals and evolving business needs.&nbsp;Your day to day will include:<ul><li>Participating in the design of training plans and materials (seminars, workshops, e-learning) based on business needs.</li><li>Facilitating and ensuring smooth execution of training programs (e.g., induction, workshops, teambuilding).</li><li>Supporting vendor selection and coordinating training delivery.</li><li>Monitoring training activities and preparing reports.</li><li>Analyzing feedback to improve course content and design.</li><li>Overseeing training platforms and suggesting UX improvements.</li><li>Generating reports, identifying gaps, and recommending improvements.</li><li>Assessing team needs and proposing targeted training initiatives.</li><li>Analyzing role and level data to suggest learning paths.</li><li>Preparing platforms and organizing outputs for succession planning.</li><li>Creating communication materials to promote L&amp;D initiatives.</li><li>Managing all administrative tasks related to training programs and events.</li></ul>&nbsp;What you need to succeed:&nbsp;<ul><li>BSc in Business Administration or relevant field; Master’s degree in HR Management will be considered an asset</li><li>3-5 years of hands-on experience&nbsp;in L&amp;D operations</li><li>Very good knowledge of training, development and talent management process and methods</li><li>Familiarity with LMS &amp; HRMS systems</li><li>Strong communication and presentation skills&nbsp;</li><li>Excellent verbal and written communication, as well as presentation skills, both in English and Greek language</li><li>Advanced MS Office knowledge</li></ul>&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer&nbsp;Does this sound like you? If yes, we would love to meet you!

Learning & Development Specialist (3673)

As a Team Leader of our Application Support Team, you will oversee the smooth operation and ongoing improvement of software systems developed by OPAP's internal Software Development Team. You will be guiding a team that delivers expert technical support, resolves application issues promptly, and collaborates with stakeholders to enhance user satisfaction and system reliability.&nbsp;Your day to day will include:<ul><li>Leading and mentoring the application support team by supervising performance, fostering collaboration, and promoting creative thinking to enhance capabilities and achieve goals</li><li>Managing and prioritizing incidents, service requests, and problem tickets, ensuring timely resolution and adherence to SLAs</li><li>Performing root cause analysis (RCA) and coordinating permanent fixes for recurring application issues</li><li>Overseeing application monitoring and alerting systems, ensuring proactive identification and resolution of issues</li><li>Collaborating with DevOps and infrastructure teams to support CI/CD pipelines, deployments, and environment stability</li><li>Maintaining and enhancing automation scripts and tools for monitoring, reporting, and routine support tasks</li><li>Ensuring application logs, performance metrics, and telemetry data are effectively used for diagnostics and optimization</li><li>Coordinating application upgrades, patches, and configuration changes, ensuring minimal disruption to users</li><li>Managing access controls, security configurations, and compliance requirements for supported applications</li><li>Documenting technical procedures, troubleshooting guides, and known issues to build a robust knowledge base</li></ul>&nbsp;What you need to succeed:&nbsp;<ul><li>BSc in Computer Engineering / Science, Information Systems Management or relevant field. MSc in relevant topic is desirable</li><li>At least 5 years of relevant experience in the development, monitoring and/or support of enterprise SW applications</li><li>At least 2 years of experience in leading a development or application support team</li><li>Experience in industry-standard development frameworks and tools such as Spring, Spring Boot, JPA, Junit, JavaEE/JakartaEE, Docker, Kubernetes, Wildfly, Redis, RabbitMQ.</li><li>Experience in industry-standard relational and non-relational database systems such as MySQL, Postgres, Oracle, MongoDb</li><li>Experience in configuration management tools (puppet/ansible)</li><li>Experience in monitoring tools (Grafana, Kibana) and alerting tools (ElastAlert, Nagios)</li><li>Experience in version control tools like Git, Subversion</li><li>Familiar with Continuous Integration, Continuous Delivery and Agile practices</li><li>Solid understanding of fundamental design principles behind a scalable application</li><li>Familiarity with Linux systems</li><li>Experience in cloud environments such as Azure, AWS will be considered a plus</li><li>Ability to multi-task and rapidly switch context</li></ul>&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer&nbsp;Does this sound like you? If yes, we would love to meet you!

Application Support Team Leader (3634)

As a Solutions Business Analyst, you’ll be at the heart of delivering strategic retail initiatives. You’ll gather, analyze and translate business requirements, coordinate cross-functional teams, and ensure seamless execution aligned with our commercial roadmap. Acting as the bridge between business and technical stakeholders, you’ll provide clarity and validate that every outcome meets both business goals and technical standards.&nbsp;Your day to day will include:<ul><li>Collaborating with commercial and technical teams to collect and analyze business specifications to translate them into technical or operational requirements.</li><li>Gathering and evaluating ideas for new initiatives, supporting early-stage viability assessments.</li><li>Supporting feasibility studies for new features/products, assessing impact, opportunities, and risks.</li><li>Defining project scope, overseeing activities, and ensuring stakeholder approval of all deliverables for the assigned projects.</li><li>Planning and executing User Acceptance Testing (UAT) to ensure readiness before production release.</li><li>Monitoring market trends and suggesting digital/ phygital experience enhancements to boost customer satisfaction and engagement.</li><li>Facilitating collaboration across project teams by aligning stakeholders, clarifying issues, and resolving conflicts for the assigned projects.</li><li>Acting as the SPOC for the rest company for the assigned projects.</li></ul>&nbsp;What you need to succeed:• &nbsp; &nbsp;4+ years of proven working experience in analyzing &amp; managing large-scale complex projects&nbsp; • &nbsp; &nbsp;Bachelor's degree in Information Systems, Business Administration or other related fields; master’s degree will be considered an asset&nbsp; • &nbsp; &nbsp;Proven experience in business analysis within a corporate environment&nbsp; • &nbsp; &nbsp;Strong analytical and problem-solving skills • &nbsp; &nbsp;Good knowledge of project management principles &amp; business analysis methodologies • &nbsp; &nbsp;Solid communication skills that allow effective communication with a diverse group of people • &nbsp; &nbsp;Good knowledge of the assigned gaming products will be considered an asset • &nbsp; &nbsp;Proficiency in MS Office and MS Project&nbsp; • &nbsp; &nbsp;Excellent command of the English language (written and oral)&nbsp;&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer&nbsp;Does this sound like you? If yes, we would love to meet you!

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