LastWeek

LastThreeDays

Today

Aoristou

FullTime

Hybrid

OnSite

Remote

We’re looking for an experienced, execution-driven Operations Excellence Director to own the end-to-end excellence agenda for Service Operations. You will set the multi-year roadmap and lead cross-functional execution across cost &amp; policy governance (refunds/compensation), fraud strategy, process and automation, experience analytics, data infrastructure &amp; insights, and workforce/BPO partnership strategy—improving customer/vendor/rider experience while protecting unit economics and reducing operational risk.What you’ll be doing Business Processes &amp; Automations<ul><li>Own Service Ops process excellence: end-to-end SOPs, escalation frameworks, quality loops, and process documentation standards.</li><li>Manage the tools, systems, and integrations used by Service Ops, ensuring they are effective, scalable, and reliable.</li><li>Own Help Center flows and self-serve process optimization in partnership with Product/UX/Content.</li><li>Lead automation initiatives (workflow, routing, templates/macros, AI/assist tooling where relevant) with clear ROI.</li></ul>Experience Analytics<ul><li>Lead analysis of user, vendor, and rider experience, identifying pain points and translating insights into prioritized initiatives.</li><li>Drive cross-functional programs (Ops, Product, Commercial, CX, Logistics) to improve experience and reduce contacts.</li><li>Build a clear voice-of-customer / voice-of-operations mechanism (themes, root causes, decision logs).</li></ul>Fraud Management<ul><li>Own and continuously optimize compensation and refund policies, including governance, thresholds, approvals, and auditability.</li><li>Manage the Service Ops P&amp;L levers linked to refunds/compensation (e.g., incidence reduction, partner chargebacks/recoveries, adherence gaps).</li><li>Define and execute the fraud strategy: detect, prevent, investigate, and close policy/tool gaps that enable abuse.</li><li>Partner closely with Legal, Risk, Finance, Product, and Ops to ensure policies are fair, compliant, and economically sound.</li></ul>Service Operations Data &amp; Analytics<ul><li>Own the Service Ops data infrastructure and reporting layer: dashboards, pipelines, metric definitions, and business logic governance.</li><li>Ensure data is trusted and usable (single source of truth, consistent KPIs, strong QA and documentation).</li><li>Provide insights and decision support for Service Ops leadership, including forecasting inputs, efficiency deep-dives, and performance narratives.</li></ul>Workforce &amp; BPO Partnerships Strategy<ul><li>Own the in-house vs BPO split strategy and the operating model behind it.</li><li>Lead BPO vendor performance management, contract renewals, pricing negotiations, onboarding of new vendors (incl. procurement process), and regular BPO business reviews.</li><li>Ensure BPOs operate as a seamless extension of in-house teams (SOPs, quality standards, coaching, governance, escalation, knowledge management).</li></ul>Leadership &amp; people management<ul><li>Lead multiple teams through managers, building a high-performing culture with strong accountability.</li><li>Set clear priorities, operating rhythms (QBRs/MBRs), and performance standards across all sub-pillars.</li><li>Develop talent: succession planning, capability building (analytics, process excellence, vendor management, fraud/risk), and strong stakeholder presence.</li></ul> What you need to be successful <ul><li>10+ years in Operations Excellence / Service Operations / Process Excellence / Strategy &amp; Ops (high-volume environments preferred).</li><li>Proven ownership of cost levers: refunds/compensation governance, leakage reduction, productivity, savings delivery.</li><li>Strong process excellence toolkit: SOP governance, process redesign, continuous improvement methods.</li><li>Tooling &amp; automation: systems ownership, integrations, Help Center/self-serve optimization.</li><li>Data &amp; analytics fluency: KPI design, dashboard requirements, metric governance, data quality.</li><li>BPO/vendor management: pricing/commercials, SLAs, QBRs, onboarding, negotiations.</li><li>Strong Microsoft Office skills (Excel, PowerPoint, Outlook).</li><li>Exceptional communication (written, verbal, presentations).</li><li>Strategic prioritization and structured problem-solving; strong judgment and ownership.</li><li>Senior stakeholder influence and cross-functional leadership.</li><li>People leadership: coaching, accountability, talent development.</li><li>Comfort with ambiguity and fast-paced, scaling environments; collaborative and hands-on.</li></ul>Nice to have<ul><li>Project Management certification, such as Prince PMI 2.</li><li>Fraud/risk program exposure in a digital marketplace environment.</li><li>Experience with Help Center / self-serve strategy and contact-deflection programs.</li><li>Familiarity with modern CX tooling ecosystems (CRM/ticketing, QA, knowledge base, workforce tools, BI stack).</li></ul>

Operations Excellence Director

As a Digital Infrastructure Manager, you will play a key role in designing, implementing, and optimizing our digital ecosystem across CRM, ERP, and other operational platforms. You will act as the link between business stakeholders and technical teams — ensuring that processes are well understood, solutions are correctly designed, and systems work together seamlessly.You will report directly to the Head of Digital Transformation and work closely with Business, Finance, Operations, and Technology teams to support the company’s end-to-end digital journey. Key Responsibilities<ul><li>Lead the implementation of the new ERP system of the company</li><li>Analyze business requirements and translate them into detailed functional specifications for ERP and CRM systems</li><li>Mapping and optimization of key business processes</li><li>Collaborate with external partners and integrators to ensure proper system design, data integrity, and timely delivery</li><li>Perform system testing, and user acceptance coordination</li><li>Create and maintain documentation: process diagrams, data flow maps, and configuration manuals</li><li>Train and support end-users during rollout and after go-live</li><li>Continuously identify improvement opportunities for automation and integration between platforms</li></ul>Job requirementsRequired Skills &amp; Experience<ul><li>5+ years of experience leading ERP and/or CRM implementation projects</li><li>Solid understanding of business processes such as Sales, Finance and Operations</li><li>Experience working with local or international ERPs or similar enterprise systems</li><li>Strong analytical and problem-solving skills — able to translate business needs into system solutions</li><li>Excellent communication and documentation skills in English and Greek </li></ul>We Offer&nbsp;<ul><li>Competitive remuneration package</li><li>Private health and life insurance</li><li>Career development opportunities</li><li>A collaborative and modern work environment</li></ul>

Digital Infrastructure Manager

The Junior Technical Operations Center (TOC) Engineer acts as a single point of contact for the assessment, prioritization, escalation and resolution of incidents related to corporate and gaming/betting infrastructure. &nbsp;Your day to day will include:<ul><li>BSc in Computer Science, Information Technology, or a related field</li><li>Monitoring the daily performance and functionality of Corporate and Gaming/Betting infrastructure and responding to service failures by implementing the prescribed resolution steps</li><li>Addressing tickets submitted by Opap's corporate operations related to technical issues with hardware devices and platforms, and managing prioritization, evaluation and resolution in accordance with stablished processes and procedures</li><li>Handling technical issues reported via the OPAP Services Portal, collaborating with OPAP Technology vendors to resolve problems concerning gaming and betting application as well as communication circuits</li><li>Escalating incidents and problems as necessary, supporting investigations to minimize incident duration, tracking resolution progress, and providing updates and clarifications &nbsp; to end users regarding the procedure followed&nbsp;</li><li>Maintaining comprehensive documentation and incident reports, detailing the nature of problems and steps taken to resolve them in order to inform improved strategies for preventing future incidents</li><li>Executing User Access Management processes, including overseeing access provisioning and deprovisioning, and gathering relevant data as evidence to support responses to audit inquiries</li><li>Becoming proficient with basic Linux commands and assisting in the review and enhancement of automation scripts to improve operational efficiency.&nbsp;&nbsp;</li></ul> &nbsp; What you need to succeed:&nbsp;<ul><li>2+ years of experience in customer support, preferably in a technical or Network/Technology Operations Center environment &nbsp;</li><li>Help desk exposure in the provision within a corporate environment</li><li>Knowledge of the practices, processes and general standards of the end-user technical support</li><li>Familiarity with ticketing systems and/or monitoring tools</li><li>Ability to comprehend and retain technical information and to clearly translate technical issues in simple non-technical terms&nbsp;</li><li>Strong customer service culture&nbsp;</li><li>Effective communication and team player&nbsp;</li><li>Excellent organizational and prioritization skills&nbsp;</li><li>Achievement orientation</li><li>Availability to work on shifts 24/7/52&nbsp;</li></ul>&nbsp;&nbsp;What’s in it for you?<ul><li>An award-winning working environment 🚀</li><li>State of the art facilities including gym &amp; restaurant 🏢</li><li>Hybrid working model 💻</li><li>Competitive salary package and bonus scheme 💸</li><li>Health insurance coverage &amp; Pension Plan 🙏</li><li>Monthly food allowance 🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy 🎓</li><li>Internal Career Opportunities 💼</li><li>Well-Being Activities 💪</li></ul> OPAP Group is an equal opportunity employer

Junior Technical Operations Engineer (3761)

As a Linux Systems Engineer, you’ll play a key role in ensuring the stability, scalability, and security of our corporate and gaming systems.&nbsp;Your day to day will include:• &nbsp; &nbsp;Supporting the assessment of the capabilities and limitations of the system and servers infrastructure, recommending solutions to facilitate the planning, design and development of a scalable and agile system architecture • &nbsp; &nbsp;Providing upgrade recommendations and technical direction to IT support staff to ensure systems’ integrity and availability • &nbsp; &nbsp;Automating and configuring management solutions and implementing improvements in deployment automation. • &nbsp; &nbsp;Managing, maintaining and monitoring all installed systems and infrastructure as well as identifying and resolving technical problems (2nd or 3rd level of support) in coordination with vendors and other IT personnel to achieve accurate system operation&nbsp; • &nbsp; &nbsp;Accurately, effectively and proactively executing migration and configuration changes to support business efficiency with minimum interruption of daily operations • &nbsp; &nbsp;Implementing security, backup, updates, and disaster recovery solutions to ensure the highest level of services and systems availability • &nbsp; &nbsp;Collaborating with security and networking teams to implement, expand and fine-tune security policies on central resources and applications configuring user access and permissions in line with approved levels of authority What you need to succeed:• &nbsp; &nbsp;Bachelor’s degree in Computer Science, Information Systems Management or relevant field&nbsp; • &nbsp; &nbsp;Minimum 3 years of hands-on experience in managing operating systems and databases • &nbsp; &nbsp;Proven working experience in installing, configuring, and troubleshooting of Linux operating systems • &nbsp; &nbsp;Proven experience in Virtualization administration (VMware &amp; Hyper-V &amp; KVM) • &nbsp; &nbsp;Deep knowledge of core IP services (DNS, DHCP, LDAP, NTP, SMTP etc.) • &nbsp; &nbsp;Strong experience with load balancing (HAProxy, Nginx)&nbsp; • &nbsp; &nbsp;Good knowledge of Azure administration • &nbsp; &nbsp;Working knowledge of a variety of hardware platforms and software applications • &nbsp; &nbsp;Knowledge of database management processes, tools and platforms (SQL, Oracle, Sybase etc.) • &nbsp; &nbsp;Proficiency in scripting and automation for routine tasks and deployments. • &nbsp; &nbsp;Experience with CI/CD pipelines and tools like Jenkins, GitLab CI, or CircleCI. • &nbsp; &nbsp;Familiarity with configuration management tools (Ansible, Puppet, Chef). • &nbsp; &nbsp;Good analytical thinking and strong attention to detail • &nbsp; &nbsp;Strong achievement orientation and a can-do mentality • &nbsp; &nbsp;Team player&nbsp;What’s in it for you?<ul><li>An award-winning working environment&nbsp;🚀</li><li>State of the art facilities including gym &amp; restaurant&nbsp;🏢</li><li>Hybrid working model&nbsp;💻</li><li>Competitive salary package and bonus scheme&nbsp;💸</li><li>Health insurance coverage &amp; Pension Plan&nbsp;🙏</li><li>Monthly food allowance&nbsp;🍴</li><li>Continuous learning with classroom/digital trainings by OpapAcademy&nbsp;🎓</li><li>Internal Career Opportunities&nbsp;💼</li><li>Well-Being Activities&nbsp;💪</li></ul>&nbsp;OPAP Group is an equal opportunity employer

Linux Systems Engineer (3801)

We are seeking an experienced IT Project Manager &amp; Application Owner to fill a hybrid role within our IT department. This individual will be responsible for both leading the successful, end-to-end delivery of different sizes of IT projects and for assuming full lifecycle ownership of one or more key business applications. This position will focus mainly on the HR, Legal and Communication domains.What We Offer:<ul><li>Competitive compensation package</li><li>Hybrid work model</li><li>A dynamic, multicultural team with opportunities for personal and professional growth</li><li>Access to continuous learning and development programs</li><li>Health insurance and other benefits tailored to your needs</li><li>Recognition as part of a Great Place to Work company culture</li><li>The chance to work in a global environment, collaborating with colleagues from across Europe and beyond</li></ul>Your Responsibilities:Project Leadership:&nbsp;<ul><li>Lead complex IT projects from initiation to closure, ensuring scope, schedule, and budget adherence.</li></ul>Application Stewardship:<ul><li>Own the application lifecycle, including strategic roadmap, budget, and business value.</li><li>Manage application support and incidents and ensure Service Level Agreement are met</li></ul>Stakeholder Management:&nbsp;<ul><li>Act as the primary IT partner to the business, translating needs into technical requirements.</li></ul>Vendor &amp; Procurement Management:<ul><li>Lead RFI/RFP processes and vendor selection, managing partner relationships after implementation (QBR)</li></ul>Operational Excellence:&nbsp;<ul><li>Guarantee application(s) stability, security, and performance as the final escalation point.</li></ul>Team coordination:&nbsp;<ul><li>Coordinate matrixed internal teams and external vendors to achieve project and operational goals.</li></ul>As an IT Project ManagerInitiation &amp; Planning:<ul><li>Collaborate with sponsors to define project scope, goals, and deliverables.</li><li>Develop detailed project plans, work-breakdown structure and resource plan</li><li>Conduct comprehensive risk assessments and develop mitigation strategies.</li><li>Establish project budget and track invoices process.</li></ul>RFI / RFP Preparation:<ul><li>Partner with business and technical teams to define detailed requirements for new software</li><li>Author comprehensive Request for Information and Request for Proposal documents.</li><li>Manage the vendor communication and Q&amp;A process.</li><li>Organize and facilitate vendor demonstrations.</li><li>Lead the vendor evaluation committee, develop scoring matrices and provide a final selection recommendation.</li><li>Support the procurement and legal teams during contract negotiation.</li></ul>Execution &amp; Control:<ul><li>Lead project kick-off meetings and regular status meetings.</li><li>Proactively manage and track project risks, issues, and dependencies, escalating as needed.</li><li>Manage the project budget, tracking actuals against forecast and handling change requests.</li><li>Prepare and deliver clear status reports and presentations to all levels of stakeholders</li><li>Ensure project documentation and deliverables are tracked, reviewed and approved</li></ul>Closure:<ul><li>Coordinate User acceptance testing and ensure all criterias are met for go-live.</li><li>Manage the project transition to the operational support team.</li><li>Conduct post-project reviews and "lessons learned" sessions.</li></ul>As an Application OwnerStrategy &amp; Roadmap:<ul><li>Develop and maintain the 3-5 year strategic roadmap for the application(s), aligning with business objectives.</li><li>Plan for the application lifecycle, including upgrades, enhancements, and eventual closure.</li></ul>Financial Management:<ul><li>Develop and manage the annual budget for the application(s), including licenses, maintenance, support, and enhancement costs.</li><li>Continuously track and optimize costs</li></ul>Operations &amp; Performance:<ul><li>Act as the primary escalation point for major incidents and problem management.</li><li>Monitor application performance, availability, and user satisfaction.</li><li>Liaise with infrastructure, database, and security teams to ensure the underlying technology stack is robust and secure.</li></ul>Lifecycle &amp; Vendor Management:<ul><li>Manage the backlog of bug fixes and enhancement requests</li><li>Oversee the release management and change control process for the application.</li><li>Manage the relationship with the application vendor(s), ensuring adherence to Service Level Agreements and driving value from the partnership.</li></ul>Compliance &amp; Security:<ul><li>Ensure the application adheres to all internal security policies and external regulations.</li><li>Elaborate compliance and security documentation during project implementation</li><li>Coordinate regular security audits, vulnerability assessments, and disaster recovery testing</li></ul>Qualifications:Essential<ul><li>Master’s Degree in Computer Science, Information Systems, or Engineering</li><li>More than 5 years of practical experience in projects related applications</li><li>Demonstrable experience as an application owner, product management</li><li>Project management certification (PMP)</li><li>Proven, end-to-end experience leading RFI/RFP processes, vendor evaluation, and selection.</li><li>Strong experience managing external vendors and managed service providers</li><li>Experience of working within a culturally diverse global company</li><li>Fluent or native English speaker</li><li>Knowledge and experience on Google workplace</li></ul>&nbsp;Desirable<ul><li>Knowledge and experience with technical fields ( application architecture, servers and applications services troubleshooting,...)</li><li>Knowledge of Imerys internal organization</li><li>Conversant in French would be advantageous</li></ul>

IT Project Manager & Application Owner

Steelmet offers corporate services such as: Strategic Development, International Business Operation, Sustainability, Non-ferrous Metal Purchasing, Resource Recovery &amp; Central Procurement, Supply Chain &amp; Logistics, Operational Excellence, IT, Information Security, HR, Communication, Financial and Auditing Services to the Viohalco Companies aiming to support them and drive best practices across the business segments.The Cyber Security Operations Senior Engineer is a key defender of the organization’s digital assets, leading cybersecurity operations across cloud and on-premises environments. In this role, he/she provides technical expertise and guidance to IT security teams, fostering best practices, knowledge transfer, and operational excellence. Additionally, he/she develops and implements controls to ensure alignment with corporate information security standards and regulatory requirements and conducts rigorous testing and assessment of security mechanisms to validate their applicability and effectiveness. He/she also identifies vulnerabilities and security gaps and implements improvements to strengthen defenses.This role requires deep technical knowledge and hands-on expertise, including the tuning and hardening of IT/OT and security infrastructure, as well as the ability to implement and continuously enhance security technologies and processes to ensure resilience against evolving threats.&nbsp;Responsibilities<ul><li>Cyber Security Operations: enhance the organization’s cyber security operations, ensuring robust monitoring, detection, and response capabilities from cyber threats and vulnerabilities across cloud and on-premises environments.</li><li>Threat Detection &amp; Incident Response: Lead the design and implementation of automated threat detection and response mechanisms using advanced tools such as XDR, SIEM, and SOAR, ensuring 24x7 monitoring and response.</li><li>Incident Management: Act as the main escalation point for cyber security incidents, key stakeholder of the CyberSecurity Incident handling team, coordinating cross-functional teams according to the company’s playbooks &amp; procedures.</li><li>Monitoring &amp; Alerting: Perform continuous monitoring for indicators of compromise or policy violations, including tuning and hardening IT/OT and security infrastructure in collaboration with IT/OT stakeholders.</li><li>Vulnerability Assessments: Drive ongoing vulnerability management, penetration tests and red-team exercises, defining mitigation actions and workarounds to ensure a robust and resilient infrastructure.</li><li>Technology Research: Research and identify emerging technologies to enhance system and data confidentiality, integrity, and availability.</li><li>Collaboration &amp; knowledge sharing: Work closely with engineering, DevOps, and infrastructure teams to ensure security built-in for running IT &amp; OT systems and services. Guide junior team members and contribute to knowledge-sharing initiatives.</li><li>Advanced Support: Provide 2nd and 3rd level operational support and decision-making for security infrastructure (e.g., IGA, PAM, DLP).</li></ul>&nbsp;Qualifications&nbsp;<ul><li>Bachelor’s or Master’s degree in Computer Science, Information Security, or related field.</li><li>Advanced security certifications (e.g., CISSP, Microsoft Certified: Azure Security Engineer Associate, AWS Security Specialty).</li><li>Min 6 years in Information Security industry focused on security operations, with proven expertise in incident response, threat detection, and security automation.</li><li>Strong knowledge of SIEM, SOAR, XDR platforms, scripting (Python, PowerShell), and cloud security (AWS, Azure, GCP).</li><li>Good team player, self-confident, motivated, and independent.</li><li>Strong communication and negotiation skills.</li><li>Analytical, problem solving and organizational skills.</li><li>Fluency in English.</li></ul>&nbsp;The Company Offers<ul><li>Opportunities for further development</li><li>Competitive remuneration package</li><li>Continuous Learning and development.</li></ul>&nbsp;

CYBER SECURITY OPERATIONS SENIOR ENGINEER (3658)

Currently, we are seeking to hire an &nbsp;System Engineer, to join our team.<h2>During your day you will:</h2>•&nbsp;&nbsp; &nbsp;Plan, design, and implement IT solutions for the organization and end users in alignment with the organization's IT strategy, standards, and objectives •&nbsp;&nbsp; &nbsp;Deliver precise technical troubleshooting and effective resolutions for complex IT issues •&nbsp;&nbsp; &nbsp;Contribute to the research and evaluation of new technologies and tools to enhance IT efficiency and optimize the end-user experience •&nbsp;&nbsp; &nbsp;Provide technical support and training to end users and IT support staff on IT systems and applications •&nbsp;&nbsp; &nbsp;Document and update IT processes, configuration and inventories&nbsp; •&nbsp;&nbsp; &nbsp;Collaborate and contact with internal and external stakeholders and vendors&nbsp; &nbsp;<h2>What you need to stand out:</h2>What you need to stand out: •&nbsp;&nbsp; &nbsp;Degree in Computer Science, Information Technology or related field&nbsp; •&nbsp;&nbsp; &nbsp;3 years of experience on IT operations and workplace engineering&nbsp; •&nbsp;&nbsp; &nbsp;Good understanding of the IT service operation and delivery framework&nbsp; •&nbsp;&nbsp; &nbsp;Proficient knowledge in Windows operating systems, Active Directory, Office 365, MS Exchange and other IT technologies •&nbsp;&nbsp; &nbsp;Strong knowledge of IT security principles and practices, including antivirus, encryption, VPN, and identity managementKey skill/attributes •&nbsp;&nbsp; &nbsp;Attention to detail &amp; organizational perception&nbsp; •&nbsp;&nbsp; &nbsp;Analytical &amp; problem solving skills &nbsp;&nbsp; •&nbsp;&nbsp; &nbsp;Time management skills&nbsp; •&nbsp;&nbsp; &nbsp;Interpersonal skills &nbsp; •&nbsp;&nbsp; &nbsp;Collaboration &nbsp; &nbsp;

System Engineer

You provide software andapplicationsexpertisebeingresponsibleforthe roadmap andimplementation of the solutions.How you will contributeThe Global Solution Owner,Product Information Management (PIM)&amp; Syndication is a member of the DataShelfTransformation Team, focusing on creation and management of product data required by our Customers and Consumers, and instrumental to accelerate Mondelēz’s eCommerce priorities and growth.You will&nbsp;be responsibleforselecting,designinganddeliveringmultiple, parallel projects that result in significantly improved quality of data, andsimplifyingdigital content syndication processes. The projects will transform processes, technology, and the organization to deliver consistently correct Product Digital Content across Enterprise, and externally.What you will bringA desire to drive your future and accelerate your career. You will bring experience and knowledge in :<ul><li>Solution architecture simplification&nbsp;</li><li>Total Cost of Ownership optimization&nbsp;</li><li>Product Information Management solution (Informatica P360 is a plus) and product data syndication strategy definition&nbsp;</li><li>Product Data Quality &amp; Completeness&nbsp;</li><li>Syndication automation expertise in CPG/ FMCG sector&nbsp;</li><li>Strong partnership with the business&nbsp;</li><li>Successful business process transformation&nbsp;</li></ul>What you need to know about this position:Weseeka dynamic, technologysavvy,and commercially oriented data professional with a strongtrack recordleadingthe design and implementation of successful digital content and syndication solutions at the global level in a multi-national business. S/he will be familiar with data syndicationlandscapefor FMCG industry.S/hewill be familiar with operating at the leading edge of technology innovation. The successful candidate will collaborate closely with the Mondelēz resources related to Enterprise data solutions architecture and technology. S/he will have the responsibility to frame the value and have final say on the sequence of projects to be implemented.  S/he will also work directly with the application solution vendors, manage contracts/licenses, and partner with the Application Support Management and Application Development Teams to manage applications' availability and evolution.What extra ingredients you will bring:<ul><li>Strong strategic skills with the ability toanticipatebusiness opportunities, think broadly when confronting issues, and lead change initiatives </li></ul><ul><li>Naturally curious, with a passion for learning and findingnew solutionsthat enhance business performance </li></ul><ul><li>Familiar operating in large and complex multi-national organizations to create alignment for her/his strategic priorities across a diverse range of internal and external stakeholders. </li></ul><ul><li>Experience in working across commercial functions with ability to interact effectively with and be credible with Senior leadership </li></ul><ul><li>Excellent leadership, communication, and influencing skills withhigh levelsof emotional intelligence </li></ul><ul><li>Persistent and resilient in the pursuit ofobjectives; is comfortable with ambiguity; and confidently, manages risk and uncertainty; driven and results oriented and holds self and others accountable </li></ul><ul><li>Agility to manage and influence in a virtual, remote, worldwide organization</li></ul>Key Responsibilities:<ul><li>Build subject matterexpertisein digital content management and syndication technologies and best practices, and educates others</li></ul><ul><li>Responsible for the implementation &amp; management of digital content strategy and technology capabilities focused on product data(PIM), and the internal and external services associated to it</li></ul><ul><li>Ensures the solutions are fit for purpose for digital content syndication and are adopted to its fullest potential across markets</li></ul><ul><li>Defines strategy and roles &amp; responsibilities behindBPOContent Governance Team, in partnership with Operations teams and vendors.</li></ul><ul><li>Govern product digital content and process quality across creation and syndication (or leads transition of this responsibility to relevant Operations teams)</li></ul><ul><li>Partner with the Global Solution Owner for Product Aggregation and Syndication tooptimizeuse of technology assets, and simplify e2e data flow</li></ul><ul><li>Simplify solution landscape and improve speed of data delivery to consumers, and meet evolving digital shelf requirements </li></ul><ul><li>Enable Sales and Marketing byprovidingthe insights, communication capabilities, andsingle sourceof trusted and governed product &amp; content data (in partnership with Data Management Operations and Governance teams)</li></ul><ul><li>As part of the Portfolio, ensure robust &amp; sustainable Data solutions which drive value (i.e.Application rationalization, processharmonizationand innovation) in conjunction with business needs. </li></ul><ul><li>Control costs by ensuring transparency of costs and totalcostof ownership as new projects are implemented. </li></ul><ul><li>Self-educate by gathering information and learnings from peer companies,conferencesand events to develop strategic solution roadmap for the Data Management area, taking emerging needs into account so a long-range plan and funding proposition can be worked out to be ready for future Data trends and challenges </li></ul><ul><li>Promote new and better ways of delivering solutions, specifically builds DevOps capability in his/her team </li></ul>More about the position:Education / Certifications:<ul><li>Degree in Data Management, IT, ComputerScienceor equivalent</li></ul><ul><li>DAMA certifications or equivalent datacertificationswill be highly preferred</li></ul>Job specific requirements:<ul><li>Knowledge of content syndication business process &amp; how data areleveragedto create business outcomes </li></ul><ul><li>Provenexperience partnering with sales/marketing in delivering product data (digital assets, logistical information) to Customers across most demanding North America and European markets </li></ul><ul><li>Proven experience developing and executing successful data technology and data architecture strategies that deliver sustainable earnings and a competitive advantage </li></ul><ul><li>Sound DAM,PIMand GDSN knowledge, preferably with Adobe and Informatica experience </li></ul><ul><li>Proven experience managing third party vendors delivering solution support and BPO services </li></ul><ul><li>Experienced atidentifyingand evaluating innovative data technology companies and leading negotiations to conclude partnerships and/or alliances </li></ul><ul><li>10+ years of professional experience, preferably in Data Management / Data transformation, ideally in the consumer goods industry </li></ul><ul><li>5+ years of experience in digital content and eCommerce </li></ul>

Global Product Owner - PIM

We are the&nbsp;1st Hub for Developers!&nbsp;Our motto is&nbsp;“From Developers to Developers”! Our vision is to provide real career opportunities for candidates that want to take the next step in their career. Code.Career is the first process that you will speak&nbsp;with developers (only!) and tech (freak) experts!Our client is looking for a skilled Linux System Engineer to join their Agile teams working on innovative container-based solutions. You’ll play a key role in developing and delivering their in-house Cloud Native Container Platform, or supporting customer-facing container environments via their&nbsp;Container Competence Team. If you’re passionate about Linux, containers, automation, and cloud-native technologies — this is your next challenge.&nbsp;Your Responsibilities<ul><li>Support the delivery of their container platform or services using:</li></ul>o&nbsp;&nbsp;Infrastructure as Code (IaC): Terraform, Ansible o&nbsp;&nbsp;GitOps tools: Ansible, ArgoCD<ul><li>Manage Linux systems across our client’s Data Center&nbsp;and&nbsp;Microsoft Azure&nbsp;environments.</li><li>Contribute to the&nbsp;deployment, configuration, and operation&nbsp;of cloud-native tools like&nbsp;Prometheus, Grafana, Kafka, and others.</li><li>Automate system operations using&nbsp;Python&nbsp;and&nbsp;Ansible.</li><li>Develop and manage&nbsp;Kubernetes Operators&nbsp;in Python (based on your experience).</li><li>Participate in&nbsp;Scrum ceremonies&nbsp;and work closely with product teams in an Agile environment.</li><li>Join&nbsp;standby/on-call rotation&nbsp;one week per month.</li></ul>Your Profile<ul><li>Solid hands-on experience with&nbsp;Linux system administration&nbsp;(RHEL, CentOS, Ubuntu or similar).</li><li>Strong knowledge of&nbsp;Kubernetes&nbsp;or&nbsp;OpenShift&nbsp;platforms.</li><li>Experience with&nbsp;automation tools&nbsp;(Ansible, Python).</li><li>Familiar with&nbsp;IaC&nbsp;and&nbsp;GitOps&nbsp;principles and tooling (Terraform, ArgoCD).</li><li>Willingness to&nbsp;learn and adopt&nbsp;new technologies quickly.</li><li>Team player with good communication skills and a proactive mindset.</li></ul>Nice to Have<ul><li>Experience writing or managing&nbsp;Kubernetes Operators&nbsp;in Python.</li><li>Exposure to&nbsp;monitoring, logging, and messaging tools&nbsp;(e.g., Prometheus, Grafana, Kafka).</li><li>Understanding of&nbsp;cloud infrastructure, particularly Microsoft Azure.</li><li>Familiarity with Agile and DevOps practices.</li></ul>What They Offer<ul><li>Be part of a&nbsp;modern, agile engineering team&nbsp;building innovative container solutions.</li><li>Continuous&nbsp;training and learning opportunities.</li><li>The chance to work with&nbsp;cutting-edge open-source technologies.</li><li>A competitive salary and benefits package.</li></ul>

Linux System Engineer

We are looking for a Product Manager to lead the evolution of our Quick Commerce vertical. This includes efood market and our rapidly expanding network of Local Shops (supermarkets, grocery, retail, and convenience). In this role, you will do more than just manage features; you will bridge the gap between the digital interface and the physical reality of a local shelf. You will solve complex problems regarding how users browse thousands of items, how we handle real-time inventory changes, and how we drive basket size in a high-velocity shopping environment. You will act as the vital link between agile development, commercial stakeholders, and our business objectives, ensuring that buying groceries or retail goods is as fast and intuitive as ordering a burger. Finally, you’ll collaborate across design, engineering, data, operations, and customer support teams, shaping solutions that make quick commerce more personal, more seamless, and more trustworthy at every step of the journey. What you’ll be doing:<ul><li>Drive, from a product perspective, a Scrum team and own the product backlog to deliver value for quick commerce customer.</li><li>Balance feature development, technical debt, and operational improvements to maximize product value and market competitiveness.</li><li>Collaborate closely with Product leadership, UX/UI designers, Engineering, Operations, and business stakeholders to maintain a prioritized backlog aligned with business value and OKRs.</li><li>Use data and experimentation to guide decisions and measure success</li><li>Βecome the domain expert on our suite of global tools for Catalog Management and Order Integration. You will ensure these complex tools are correctly integrated, configured, and optimized for the market.</li><li>Manage the end-to-end data flow—ensuring that massive updates (e.g., thousands of price changes or stock updates from a supermarket chain) reflect instantly and accurately on the user’s app without crashing performance.</li><li>You will serve as the central link between multiple business verticals. You will be responsible for defining a balanced product strategy that addresses the unique complexities of each sector while maintaining a cohesive user experience.</li></ul>Life @efood: At efood, no day is the same as the one before! efooders know that working and having a good time aren't the opposite and that’s why every day at efood is a new adventure! We always aim higher and we thrive in finding solutions to push our limits further! We care about our customers, our employees, our society. We seize every opportunity to celebrate achievements and milestones, but we also celebrate small things (like Fridays!) Every efooder is part of a fast-growing multinational company, with endless opportunities for professional growth and acquisition of new skills! We have an established, yet super creative and fun working environment, with talented and ambitious people whose ultimate goal is to maintain efood as the ideal workplace!Hungry enough to join us? What you need to be successful <ul><li>Minimum 3-5 years of product management experience, preferably in B2C, e-commerce, or marketplaces.</li><li>Proven track record of managing products with high complexity or large datasets.</li><li>Deep familiarity with Scrum best practices; ability to define clear requirements that bridge business challenges with technical solutions.</li><li>You are comfortable digging into metrics like Conversion Rate, AOV, and Retention to guide your roadmap.</li><li>Strong communication skills, able to articulate clearly across business and tech teams, and influence without formal authority.</li><li>Ability to work at pace and adapt to shifting priorities to meet event-driven product deadlines.</li></ul>Nice to Have<ul><li>Experience in Quick Commerce, Online Grocery, or Retail Tech.</li><li>Experience with experimentation (A/B testing) to optimize shopping funnels.</li></ul> Who we are efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. What's in it for you <ul><li>If you are happy, we are happy! That’s why we offer an attractive remuneration package for what you bring in!</li><li>We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!</li><li>We take care of you with Private Medical &amp; Life Insurance from day #1 to keep you healthy and happy!</li><li>We prioritize your mental health 🧠 and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.</li><li>We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!</li><li>Are you a cappuccino lover ☕? Do you desperately want a cookie? Our cafeteria got you covered!</li><li>If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped!</li><li>We are passionate about exploring, growing &amp; learning and our Global Mobility plan is created to help our people find their purpose around the world🌎!</li></ul>

Product Manager (Quick Commerce)

The Information Resources Management of the American College of Greece is seeking a full time Junior Systems Administrator to work as an integral part of the routine administration operations of IT department. Under the supervision of the Coordinator of Databases Management, the successful candidate will be responsible for the administration and support of the Student Information System (SIS)and various campus information platforms and systems that support the daily activities for students, faculty, staff, and administrators.Job Responsibilities:<ul><li>Train and support staff and users in the effective use of the Student Information System (SIS), ensuring they have the necessary knowledge to perform their duties.</li><li>Provide system-related support to staff across various departments, assisting with procedures, processes, and SIS-related tasks as needed.</li><li>Assist in generating reports from the SIS and related databases to support daily operations and decision-making processes.</li><li>Perform system administration tasks, including setting up new users, assigning permissions, uploading and maintaining data to ensure database integrity and security.</li><li>Test, communicate, and assist in implementing system enhancements, patches, and updates to keep the SIS and related databases current and fully functional.</li><li>Perform proactive monitoring of the SIS and related databases, identifying and resolving issues to sustain optimal functionality.</li><li>Configure and maintain the Salesforce platform, including:<ul><li>Developing, documenting, and updating procedures and standard operating practices</li><li>Managing user access (roles, profiles, permission sets, security settings) and conducting regular access reviews</li><li>Creating and updating reports and troubleshooting issues as they arise</li></ul></li><li>Assist in the implementation, integration, and setup of new systems, ensuring seamless connection with existing platforms and workflows. This includes:<ul><li>Supporting system configuration and data flows</li><li>Validating that integrations function correctly and securely</li><li>Collaborating with departments to gather requirements, troubleshoot compatibility issues, and support smooth adoption with minimal disruption</li><li>Documenting related procedures and processes</li></ul></li><li>Perform any other duty as assigned by the supervisor.</li></ul>Required Qualifications:<ul><li>Bachelor’s Degree in Computing Information Systems or related field</li><li>Fluency in Greek and English (oral and written)</li><li>Proficient computer skills, including Microsoft 365 and relevant numerical, data analysis, and reporting tools</li><li>No previous work experience required; related experience will be considered a plus.</li></ul>Required Knowledge:<ul><li>Experience with Transactional SQL</li><li>Familiarity with data management principles and data access technologies</li><li>Experience in Database Design practices</li><li>Experience with reporting and BI tools (preferable Infomaker, Power BI)</li></ul>

Junior Information Systems Administrator

You will assess information security risks in line with internal policies and external best practices and determine requirements how to secure Mondelēz International information and IT assets. In addition, you will develop security standards and policies; advise technical teams when developing relevant procedures or have operational security questions; review and consulting them on compliant and effective use of common tools. You will also keep business stakeholders apprised on the overall security and compliance roadmap, provide training on information security to appropriate teams, and develop security strategies, architectures and roadmaps across process and technologies.What you will bringA desire to drive your future and accelerate your career. You will bring experience and knowledge in:<ul><li>Information security, compliance and risk management</li><li>Understanding security solutions and their applicability to Mondelēz International</li><li>Developing security strategies, awareness campaigns, policies/standards, and governance</li><li>Communicating effectively with technical specialists, leaders and peers</li><li>Commercially astute</li><li>Leadership and people management skills</li></ul>

BISO Program Manager

We are seeking a skilled and motivated IT SRE Engineer to join our dynamic team in the Digital Channels domain.The successful candidate will play a pivotal role in ensuring stability, reliability and optimal performance of our critical applications, services and infrastructure. Responsibilities include providing support and resolution for arising issues, utilizing your expertise in K8s μServices area, Weblogic and Cloud technologies. The role also encompasses contributions to Release and Patch management processes, as well as the implementation of monitoring solutions and self-healing automation mechanisms.&nbsp;Duties &amp; responsibilities<ul><li>Provide comprehensive technical support and troubleshooting for Digital Channels applications within the scope of Incident and Events Management. Actively participate in root cause analysis and implement preventive actions to mitigate issues recurrence.</li><li>Leverage your experience in K8s μServices support and WebLogic technologies to effectively manage and maintain the organization’s application, services and infrastructure.</li><li>Design, develop and maintain monitoring and observability solutions (Business Service Monitoring, Application &amp; Infrastructure Performance Management).</li><li>Develop and implement self-healing mechanisms and automations to proactively detect and resolve potential incidents.</li><li>Automate Release and Patch management processes to facilitate seamless and efficient deployments of application updates and enhancements.</li><li>Collaborate with cross-functional teams to optimize application performance, enhance reliability and implement best practices</li><li>Participate in on-call rotations and provide standby support to address critical incidents promptly.</li></ul>&nbsp;Required skills<ul><li>Bachelor’s degree in Computer Science, Information Technology or a related discipline (or equivalent professional experience).</li><li>Proven experience in IT SRE or OpsDev roles, preferably within the Digital Channels domain.</li><li>Strong scripting and automation skills (e.g. Python, PowerShell, Bash) to streamline processes and enhance operational efficiency</li><li>Hands-on experience with Kubernetes (k8s), WebLogic and Cloud technologies with understanding of applications infrastructure will be considered as an asset</li><li>Familiar with Linux/Unix operating systems and cloud environments (AWS, Azure etc).</li><li>Familiar with containerization technologies (Docker, Kubernetes) and CI/CD tools (Jenkins, GitLab etc.).</li><li>Hands-on experience with monitoring tools such as Dynatrace, OBM or similar platforms is advantageous</li><li>Familiarity with SQL and database operations</li><li>Understanding of Release Management and Patch Management methodologies and processes.</li><li>Knowledge of self-healing mechanisms and proactive monitoring strategies for improving system resilience.</li><li>Excellent analytical and problem-solving abilities with a strong aptitude for diagnosing and resolving complex technical issues.</li><li>Strong collaboration and communication skills with the ability to work effectively in cross-functional and distributed teams.</li></ul>&nbsp;&nbsp;What we offerAt OTE Group, we recognize and reward every effort without discrimination, through a wide range of benefits and programs for our people: &nbsp;Your benefits<ul><li>Competitive remuneration package</li><li>Cafeteria benefits</li><li>Company Mobile &amp; Device Subsidies</li><li>Fixed telephony, Internet &amp; COSMOTE TV Packages</li><li>Modern working environment, working laptop only</li></ul>&nbsp;Your balance<ul><li>Flexible working arrangements</li><li>Private insurance for employees and their family members</li><li>Family Care: Maternity, childbirth and parental leave to care for children, above the minimum required by law. Provided equally to working mothers &amp; fathers &nbsp;</li></ul>Your wellness<ul><li>Health, safety &amp; wellness programs: Exercise &amp; Wellness Platform “The Coach”</li><li>Wellness and sports activities, dietician appointments, medical check-ups, etc.</li><li>OTE Group psychological service</li></ul>&nbsp;Your developmentWe foster an empowering culture, encouraging our people to seize every opportunity to learn with the goal to achieve personal development, through:<ul><li>Unlimited access to digital learning platforms Percipio &amp; Coursera</li><li>Various f2f custom made learning academies</li><li>Talent &amp; rotation programs</li></ul>&nbsp;Your On-boarding<ul><li>Virtual new hire pre-boarding &amp; onboarding program</li><li>A buddy to support you in the first months working with us</li></ul>

Site Reliability Engineer

Position Title:&nbsp;Data Engineer Report to: Head of Transformation and Business AnalysisWe are the 1st Hub for Developers! Our motto is “From Developers to Developers”! Our vision is to provide real career opportunities for candidates that want to take the next step in their career. Code.Career is the first process that you will speak with developers (only!) and tech (freak) experts!Job Description:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; Our client is seeking a highly skilled and experienced Data Engineer to join their data analytics team. In this role, you will be responsible for collecting, processing, and transforming raw data from multiple sources into clean, structured datasets that enable data-driven decision-making. Additionally, you will collaborate with internal stakeholders, manage change requests, work with external vendors, and ensure compliance with internal processes and audits, always applying best practices in data governance, security, and quality management. Your technical expertise will be crucial in building efficient and reliable data pipelines, ensuring high availability, optimal performance, and driving cost optimization.Responsibilities:<ul><li>Work closely with business partners across all levels of the organization to understand their operations, system, and data challenges and opportunities to define and recommend data analytics solutions that enable the organization to achieve its strategic priorities and goals.</li></ul><ul><li>Support our client by designing, building, and maintaining data pipelines that collect, store, analyze, and visualize enterprise data through reports, dashboards, data marts, and other information delivery artifacts.</li></ul><ul><li>Support in developing and implementing an overall organizational data strategy, including data model designs, database development standards, and management of data warehouses, data analytics, and ML systems.</li></ul><ul><li>Remain knowledgeable and consistently apply organizational policies and governance guidelines related to data access and security.</li></ul><ul><li>Execute and contribute to defining and including new internal/ external data sources, optimizing data flows, and integrating new technologies and processes toward a consistent, reliable, and unified data hub.</li></ul><ul><li>Monitor and take appropriate action to maintain the integrity of their DWH (Synapse Analytics), Databricks, and data lake solutions, including data quality and operational issues.</li></ul><ul><li>Conduct complex data analysis and create reports &amp; dashboards to convey key insights</li></ul><ul><li>Be able to analyze, organize, and combine raw data information from different sources.</li></ul>Competencies:<ul><li>Experience collecting requirements and building data analysis solutions to convert raw data into usable information for analysts and business users.</li></ul><ul><li>Technical expertise in data modeling, data mining, and ML model development (i.e., classification, segmentation, prediction, etc.)</li></ul><ul><li>Familiarity with Agile development practices and frameworks</li></ul><ul><li>Team spirit with excellent communication and interpersonal skills</li></ul><ul><li>Strong organization and analytical skills with the ability to manage multiple priorities</li></ul><ul><li>Ability to multitask and work efficiently</li></ul><ul><li>Effective time management and ability to meet deadlines</li></ul><ul><li>Results-oriented approach with keen attention to high quality, details and accuracy</li></ul><ul><li>Excellent use of English language both written and verbal.</li></ul>Educational Level:<ul><li>Bachelor’s Degree in Computer Science, Information Systems, Computer Science, or a related field.</li><li>Master’s degree in Business Data Science, Intelligence, Data Analytics or AI would be an asset</li></ul>Other Knowledge:<ul><li>Knowledge of Programming language and experience in R and/ or Python for analytical problem-solving.</li></ul><ul><li>Experience in predictive modeling, model validation, and model operationalization.</li></ul><ul><li>Experience working with Microsoft Azure, including services like Azure Data Factory (ADF), Azure Logic Apps, Azure Functions, Azure Data Lake Storage (ADLS), MS Power BI, and MS Paginated Report.</li></ul><ul><li>Hands-on experience with Azure Databricks, Synapse Analytics, or other distributed data processing frameworks.</li></ul><ul><li>Exposure to business &amp; operational analytics ingesting data from CRM, Billing, ERP, and other enterprise information systems.</li></ul><ul><li>Data engineering certification (e.g., Azure Data Engineer Associate, Databricks Certified Data Engineer Associate, etc.) will be considered an asset.</li><li>Familiarity with the Energy &amp; Utilities business domain.</li></ul>Work Experience:<ul><li>3+ years of experience with data management platforms such as MS SQL Server, MS Analysis Services, Azure SQL Database, Azure Data Lake, and Microsoft Dataverse.</li></ul><ul><li>3+ years of experience with traditional ELT/ ETL and/ or emerging integration platforms, such as BizTalk, SSIS, Azure Data Factory, DataBricks and Azure Logic Apps</li></ul><ul><li>2+ years of experience with Power BI platform, including Power BI Desktop, Power BI Report Builder, and Power BI Service with Premium Capacity.</li></ul>

Data Engineer

They are seeking a Mid-Senior Automation Engineer to join their Backup Automation team. You will be responsible for designing, maintaining, and scaling automation solutions for their Shared Backup environment and Commvault Backup &amp; Recovery platform&nbsp;(Windows Server–based). Working closely with fellow engineers, you will help drive efficiency, reliability, and compliance in a fast-evolving infrastructure. Key Responsibilities<ul><li>Maintain and expand automation within the Backup environment (Commvault).</li><li>Define and implement standards and best practices for infrastructure and applications.</li><li>Design, test, and manage automation tools covering development, implementation, and operational processes.</li><li>Build and maintain&nbsp;CI/CD pipelines&nbsp;(Jenkins, GitLab) and integrate with REST APIs.</li><li>Manage the automation ticket queue: bug fixing, feature requests, and product improvements.</li><li>Ensure compliance with security and governance standards.</li><li>Participate in&nbsp;24/7 on-call rotation&nbsp;(one week at a time).</li></ul>Requirements (Must-Have)<ul><li>Bachelor’s degree in Computer Science/Engineering or 3–5 years’ demonstrable experience as an Automation Engineer.</li><li>Strong knowledge of&nbsp;Python,&nbsp;PowerShell,&nbsp;Ansible,&nbsp;Jenkins, and&nbsp;Git.</li><li>Proven experience in&nbsp;Windows environments&nbsp;(Linux knowledge is an advantage).</li><li>Familiarity with DevOps principles and automation practices.</li><li>Ability to work independently, proactively, and with high attention to detail.</li></ul>Nice to Have<ul><li>Knowledge of&nbsp;Commvault Workflows, Sentry, Poetry, Splunk.</li><li>Familiarity with&nbsp;Agile/Kanban methodologies.</li><li>Exposure to both Windows and Linux operating systems.</li></ul>

Automation/System Engineer NEW

We are the&nbsp;1st Hub for Developers!&nbsp;Our motto is&nbsp;“From Developers to Developers”! Our vision is to provide real career opportunities for candidates that want to take the next step in their career. Code.Career is the first process that you will speak&nbsp;with developers (only!) and tech (freak) experts!<h2>Position Overview</h2>The IT&amp;T HelpDesk Service Desk Agent plays a crucial role in providing exceptional customer support to users of the IT&amp;T services offered by the company. This role is responsible for promptly and courteously responding to, investigating, and resolving issues raised by end users. Tasks include the installation, monitoring, and maintenance of the airport’s IT&amp;T systems and networks. The role utilizes IT service management tools and request fulfillment processes, in line with help desk objectives, and collaborates closely with all FG IT&amp;T level 2 Specialist teams.<h2>About Them</h2>Our client is committed to operational excellence and the provision of world-class IT&amp;T support services. They strive to ensure the seamless functioning of our airport’s infrastructure through proactive monitoring and a dedicated support team. Their mission is to create a secure and reliable IT&amp;T environment by prioritizing customer satisfaction, continuous improvement, and innovation.<h2>Key Responsibilities</h2><ul><li>Respond to user and customer calls as part of the IT&amp;T Service Desk</li><li>Register and update tickets using the ITSM tool</li><li>Utilize the ITSM tool for incident, service request, problem, and asset management</li><li>Ensure accurate ticket assignments and timely resolution within SLA commitments</li><li>Provide technical information and clarifications to user and customer queries</li><li>Perform incident investigation, analysis, and resolution both onsite and remotely</li><li>Engage Second Level Support and system providers/manufacturers as needed</li><li>Escalate issues in line with operational procedures</li><li>Perform equipment/software installation, updates, and maintenance</li><li>Monitor system and infrastructure availability through corporate tools</li><li>Dispatch critical system notifications to relevant users and customers</li><li>Maintain and update the IT&amp;T knowledge base</li><li>Prepare and submit regular activity reports</li><li>Perform hardware asset safekeeping, reconciliation, and record-keeping</li><li>Execute IMACD (Install, Move, Add, Change, Dispose) of IT&amp;T assets</li></ul><h2>Special Duties</h2><ul><li>Lead or participate in IT&amp;T-related projects as assigned</li></ul><h2>Required Skills</h2><ul><li>Bachelor’s degree in Information Technology, Computer Systems, or Electronics Engineering</li><li>Minimum 3 years of professional experience in service desk environments and technical support roles</li><li>Hands-on experience with ITSM ticketing systems</li><li>Strong knowledge of IT software systems (databases, office applications, OS)</li><li>Solid understanding of IT hardware systems</li><li>Proven experience in hardware/software installation, maintenance, and troubleshooting</li><li>Fluent in written and spoken English (native or certified at C1/C2 level)</li></ul><h2>Desired Skills</h2><ul><li>ITIL certification</li><li>Network/system certifications (e.g., Cisco, CompTIA, Microsoft)</li></ul><h2>What You Can Expect</h2>At our client’s, you will be part of a high-impact team focused on supporting mission-critical IT&amp;T infrastructure in a dynamic airport environment. They offer opportunities for career growth, participation in forward-thinking projects, and engagement with modern technologies. They promote a collaborative and inclusive workplace culture, where your expertise contributes directly to their operational success.<h2>Reporting Structure</h2>Reports to: IT&amp;T HelpDesk Supervisor / IT&amp;T Systems Infrastructure Manager Supervises: None<h2>General</h2>The holder of this position must comply with internal guidelines and procedures, the Labour Charter, and applicable national/international regulations. This job description reflects core responsibilities, which may be updated by Management or HRT in response to structural changes or evolving duties.

Service Desk Agent

As a Database Administrator, you will be a key member of our Technical Support Division, ensuring the high availability, security, and performance of our critical database systems. You will support and optimize MS SQL Server and Oracle databases, used by real-time payment services and financial infrastructure with nationwide impact. This role requires deep technical expertise, analytical thinking, and a commitment to operational excellence, within a high-performance and regulated environment.&nbsp;Responsibilities<ul><li>Database Administration: Ensure the reliable and efficient operation of mission-critical MS SQL Server and Oracle databases across production and non-production environments, supporting high-volume financial transactions with strict availability requirements.</li><li>Performance Optimization: Proactively analyze and fine-tune SQL queries, indexes, and overall database configurations, aiming for continuous performance enhancement and optimal resource utilization.</li><li>Automation &amp; Monitoring: Design, implement, and maintain automated workflows, scheduled jobs, and real-time monitoring tools that safeguard database health and contribute to operational resilience.</li><li>Backup &amp; Recovery: Develop and oversee robust backup, restore, high availability and disaster recovery processes to guarantee data integrity and business continuity, aligned with regulatory and internal RTO/RPO objectives.</li><li>Security &amp; Compliance: Apply security best practices, manage roles and access controls, and ensure all database environments meet compliance standards such as ISO 27001, GDPR, and CIS benchmarks.</li><li>Real-Time Troubleshooting: Rapidly identify, diagnose, and resolve performance issues or disruptions, ensuring real-time availability and reliability of critical services and payment infrastructures.</li></ul>Position Requirements<ul><li>Bachelor’s degree in Computer Science, Information Technology, or related field</li><li>Minimum 4 years of professional experience as a Database Administrator (DBA) working with MS SQL &amp; Oracle</li><li>Strong experience in query optimization, indexing, and database performance tuning</li><li>Hands-on experience with backup mechanisms, high availability, and disaster recovery strategies using MS SQL FCI and SQL Always ON</li><li>Solid understanding of database security best practices, global security standards and access control (ISO 27001, CIS, etc)</li><li>Experience in monitoring, alerting, and automation of database operations</li><li>Familiarity with cloud platforms (AWS, Azure, Google Cloud) and modern deployment models</li><li>Excellent command of the English language, both written and oral</li></ul>Required Knowledge, Skills, and Abilities<ul><li>Strong problem-solving and root cause analysis skills</li><li>Attention to detail and a mindset for high-quality, secure operations</li><li>Effective communication of technical concepts to non-technical stakeholders</li><li>Ability to work both independently and collaboratively in cross-functional teams</li><li>Familiarity with agile environments and continuous delivery pipelines is a plus</li></ul>Will be considered a plus<ul><li>Operating Systems: Hands-on experience with Windows Server operating systems, particularly in database hosting and administration environments</li><li>Other Databases: Working knowledge of PostgreSQL or similar relational database systems, demonstrating flexibility in managing diverse database technologies</li><li>Cloud Technologies: Familiarity with cloud-based database services (e.g. AWS RDS, Azure SQL, Google Cloud SQL), including migration, deployment, and monitoring of cloud-native or hybrid architectures</li><li>Data Warehouse: Experience in designing and maintaining data warehouse structures and processes to support historical data retention and business intelligence reporting</li><li>Real-Time Analytics: Ability to work with tools and platforms supporting real-time analytics, streaming data processing, or time-sensitive reporting use cases</li></ul>Why Would You Enjoy Working with Us?As a member of our team:<ul><li>You will be part of a mission-critical fintech company that plays a central role in digital payments in Greece</li><li>You will experience a work environment built on meritocracy, transparency, and recognition</li><li>You will participate in trainings, seminars, and certifications to continually enhance your technical and professional development</li><li>You will gain exposure to cutting-edge technologies, while working in one of the most critical infrastructure environments in the country</li></ul>What We Offer<ul><li>Competitive remuneration package</li><li>Private health &amp; life insurance plan for you and your family</li><li>Children allowances</li><li>Meal benefits</li><li>Hybrid working model</li><li>Training &amp; development opportunities</li><li>A stable, positive, and inclusive work environment</li></ul>

Database Administrator

We are seeking a skilled and customer-focused IT Helpdesk Specialist to provide technical support and assistance to end-users across the organization. The ideal candidate will be responsible for troubleshooting hardware and software issues, resolving network problems, and ensuring smooth IT operations. This role requires strong communication skills, technical expertise, and a proactive attitude toward problem-solving.&nbsp;Responsibilities<ul><li>Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system.</li><li>Diagnose and resolve hardware, software, and network issues in a timely and professional manner.</li><li>Install, configure, and maintain computer systems, applications, and peripheral devices.</li><li>Manage user accounts, permissions, and access rights in Active Directory and other systems.</li><li>Document technical issues and solutions in the helpdesk system for future reference.</li><li>Escalate complex issues to higher-level support or specialized teams when necessary.</li><li>Assist with onboarding and offboarding processes, including device setup and account provisioning.</li><li>Maintain inventory of IT equipment and ensure proper asset tracking.</li><li>Provide support for remote users and troubleshoot VPN and connectivity issues.</li><li>Stay updated with the latest IT trends, tools, and best practices.</li></ul>&nbsp;Qualifications&nbsp;<ul><li>Proven experience as a Helpdesk Specialist, IT Support Technician, or similar role.</li><li>Strong knowledge of Windows operating system.</li><li>Familiarity with Microsoft 365, Active Directory, and basic networking concepts.</li><li>Excellent problem-solving and communication skills.</li><li>Ability to work independently and manage multiple tasks effectively.</li><li>Customer-oriented mindset with a focus on delivering high-quality support.</li><li>Relevant certifications (e.g., CompTIA A+, ITIL, Microsoft Certified) are a plus.</li></ul>&nbsp;The Company Offers&nbsp;<ul><li>Opportunities for further development&nbsp;</li><li>Competitive remuneration package&nbsp;</li><li>Continuous Learning and development.&nbsp;</li></ul>

IT HELPDESK SPECIALIST (3628)

You provide software and application knowledge to support implementation of the given solutions.How you will contributeYou will ensure that delivered services are optimized to meet business demands and the service operations strategy, plan, measure, report and communicate service improvement initiatives, and serve as a consultant on issues and resolutions. You will also recommend actions that can be taken to optimize investments and benefits and to mitigate risks. This role will require you to identify suppliers, evaluate them, on-board new vendors, establish and run vendor governance; collaborate with management and follow-up on requisitions, purchase orders, invoices, and payments; work with project resources to provide design collateral and to configure software components so they are aligned with security policy and governance; and ensure adherence to development and configuration standards and processes.Main Responsibilities&nbsp;<ul><li>Sets out DevOps Platform strategy and roadmap in line with wider Business &amp; IT strategy to facilitate effective software deployment across the organisation</li><li>Leads the design and implementation of processes, practices and tools enabling CI/CD, maximising the speed and quality of software delivery and minimising unit costs across digital platforms</li><li>Manages build automation, release, deployment, and configuration activities of the DevOps platform, setting appropriate milestones &amp; KPIs and working within an Agile framework</li><li>Define CICD / Automation security requirements (e.g. least privilege principle).</li><li>Define security testing requirements (such as static/dynamic analysis security testing, vulnerability scanning, penetration testing, etc.).</li><li>Promote "security-left" (security coding convention, unit tests, static analysers), so that security should be built into the product, rather than applied to the finished product.</li><li>Manages tool and vendor selection across development automation activities to ensure that tooling is fit for purpose for an enterprise-grade software deployment automation &amp; DevOps platform</li><li>Owns, leads and drives systems engineering, software delivery automation and CI/CD practices across all digital platforms</li><li>Follows industry trends and developments to better meet wider business &amp; IT goals and ensure that the DevOps platform ecosystem is at the cutting edge of enterprise-grade software development automation systems</li><li>Bringing in the right “DevOps” mindset among the teams developing software, which would mean conducting training on tools and processes that makes software development and testing easier.</li><li>Drive increased maturity on the cloud DevOps capabilities including advanced CI/CD and metrics</li></ul>Qualifications:<ul><li>Bachelor’s degree in computer science, Business, a related discipline, or equivalent work experience</li><li>Good knowledge of DevOps CI/CD workflows, tools and integration points and experience integrating security into SDLC</li><li>Proven track record of architecting/implementing end to end pipelines that cover the entire SDLC.</li><li>Experience of having Implemented CI / CD tools such as GitHub, Bamboo, Jenkins, Connect All and JFrog including the build of pipelines.</li><li>Drive continuous improvement for supported applications, in areas such as monitoring, operational task automation, continuous integration, deployments and performance tuning.</li><li>Investigate and resolve complex and multi-faceted issues, spanning the entire technology stack, which requires working across teams and technology boundaries.</li><li>Proactively improve key metrics, such as up-time, application performance, and other key operational SLOs, SLAs.</li><li>Organized and prioritized work to complete assignments in a timely, efficient manner.</li></ul>

Job Ads Operations Manager Central Greece, Information Technology / It

operations excellence director

efood

digital infrastructure manager

G4S

junior technical operations engineer (3761)

ΟΠΑΠ

linux systems engineer (3801)

ΟΠΑΠ

it project manager & application owner

Imerys

cyber security operations senior engineer (3658)

ElvalHalcor

system engineer

Motor Oil

global product owner - pim

Mondelēz International

linux system engineer

Code.Hub

product manager (quick commerce)

efood

junior information systems administrator

The American College of Greece

biso program manager

Mondelēz International

site reliability engineer

COSMOTE

data engineer

Code.Hub

automation/system engineer new

Code.Hub

service desk agent

Code.Hub

database administrator

ΔΙΑΤΡΑΠΕΖΙΚΑ ΣΥΣΤΗΜΑΤΑ (ΔΙΑΣ) Α.Ε

it helpdesk specialist (3628)

Hellenic Cables

it helpdesk specialist (3628)

ElvalHalcor

devops engineer

Mondelēz International

Jobily.gr

For Employers

For Job Seekers

Company