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At Kinsen Hellas, we are always looking for passionate people to join our team. You’ll be part of the Customer Service team.&nbsp;#YourRole in more detail&nbsp;<ul><li>Take customer calls and provide accurate, satisfactory answers to their queries and concerns.</li><li>Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.</li><li>Management and resolve customer complaints.</li><li>Route calls to appropriate resources.</li><li>Build sustainable relationships and engage customers by taking the extra mile.</li><li>Manage incoming clients’ requests and leads.</li><li>Make sure that all prospects/clients data are registered in our systems.</li><li>Conduct all necessary administrative tasks to complete the sales cycle process.</li><li>Handle all client’s requests and complaints.</li><li>Develop internal and external relationships with customers and clients.</li><li>Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.</li><li>Provide customers the complete vehicle information with costs, terms, and conditions.</li></ul>&nbsp;𝐖𝐡𝐚𝐭 𝐰𝐢𝐥𝐥 𝐲𝐨𝐮 𝐛𝐫𝐢𝐧𝐠&nbsp;<ul><li>1-3 years previous experience in a customer support role.</li><li>Fluency in both written and spoken English.</li><li>Fluency in foreign languages will be considered a strong asset</li><li>Familiarity with CRM systems and practices.</li><li>Bachelor’s degree will be considered an asset.</li><li>Excellent utility of MS Office.</li><li>Strong phone and verbal communication skills along with active listening.</li><li>Customer focus.</li><li>Ability to multi-task, set priorities and manage time effectively.</li><li>Take customer calls and provide accurate, satisfactory answers to their queries and concerns.</li></ul>&nbsp;𝐊𝐢𝐧𝐬𝐞𝐧 𝐇𝐞𝐥𝐥𝐚𝐬 𝐁𝐞𝐧𝐞𝐟𝐢𝐭𝐬On top of the challenging work environment, we are offering:💸Competitive salary package and bonus scheme.👩‍⚕️ Health and life insurance for you and your family.🏢 Modern facilities, onsite occupational doctor and indoor parking📚 We want you to grow with us! We provide you access to our online training platform where you can study topics for your personal and professional growth!⭐Clear career paths &amp; a developmental 360° feedback framework.🎉Financially supporting employees’ post-graduation studies, marriages and newborns.💰 Discounts on our company’s products🏃‍♀️ A variety of company activities and family perks.&nbsp;𝐓𝐡𝐢𝐧𝐤 𝐰𝐞 𝐦𝐚𝐭𝐜𝐡? 𝐉𝐨𝐢𝐧 𝐮𝐬!&nbsp;𝐄𝐪𝐮𝐚𝐥 𝐎𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐲 𝐄𝐦𝐩𝐥𝐨𝐲𝐞𝐫At Kinsen Hellas we respect human rights as part of our culture, and we focus on creating a positive workplace in which all employees are valued and where diversity and inclusivity are welcomed. We pride ourselves on being a company represented by people of all different backgrounds and orientations, ensuring equal opportunities, treatment, and consideration to all candidates. Employment at Kinsen Hellas is based solely on a person’s merit and qualifications. We are committed to providing equal employment, treatment, and consideration to all candidates regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.&nbsp;#WeDriveYourDreams*Kindly note that due to the large volume of applications we are receiving, we will only contact candidates whose profiles solely correspond to the job requirements listed above.&nbsp;𝐀𝐥𝐥 𝐚𝐩𝐩𝐥𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬 𝐚𝐫𝐞 𝐜𝐨𝐧𝐬𝐢𝐝𝐞𝐫𝐞𝐝 𝐬𝐭𝐫𝐢𝐜𝐭𝐥𝐲 𝐜𝐨𝐧𝐟𝐢𝐝𝐞𝐧𝐭𝐢𝐚𝐥

Customer Service Agent

To meet current corporate needs, we would like to bring to our team a&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Commercial &amp; Events Associate – Sports Park, The EllinikonWe are seeking a dynamic and highly motivated&nbsp;Commercial &amp; Events Associate&nbsp;to join our team at The Ellinikon Sports Park, one of the most exciting and innovative sports and leisure destinations in Greece. The ideal candidate will have extensive experience in event coordination, and brand strategy within the sports sector. This individual will play a key role in driving revenue, maximizing the commercial potential of the sports park, and ensuring the smooth execution of various events and activities. The role also includes significant responsibility for overseeing branding strategies and managing naming rights agreements.The Commercial &amp; Events Associate will be reporting to the Sports Park Commercial Manager.In detail, the Commercial &amp; Events Associate, will be responsible for the following aspects of the Ellinikon Project:1. Commercial Management &amp; Strategy:<ul><li>Develop and implement comprehensive commercial strategies for the Sports Park, identifying new opportunities to drive revenue through partnerships, sponsorships, and other business ventures.</li><li>Cultivate and maintain strong relationships with key commercial partners, including tenants, sponsors, advertisers, and vendors.</li><li>Ensure that all commercial and partnership agreements are aligned with the overall brand and strategic vision of The Ellinikon Sports Park.</li><li>Monitor and analyze market trends to ensure competitive positioning of the sports park and its offerings.</li></ul>2. Event Management &amp; Coordination:<ul><li>Oversee the planning, coordination, and execution of various sporting events, concerts, exhibitions, corporate events, and community activations within the sports park.</li><li>Work closely with internal teams and external event organizers to ensure all logistics, marketing, staffing, and operational requirements are met for each event.</li><li>Manage event budgets, ensuring cost-effective execution and profitability.</li><li>Coordinate with local authorities, vendors, and suppliers to ensure smooth event operations and compliance with safety regulations.&nbsp;</li></ul>3. Branding &amp; Naming Rights:<ul><li>Execute the development of the Sports Park's branding strategy, ensuring consistency and alignment with the overarching vision of The Ellinikon development.</li><li>Oversee all aspects of brand messaging, including visual identity, tone of voice, and positioning across various media platforms.</li><li>Collaborate with the marketing and operations team to execute campaigns that leverage sponsorship and branding opportunities, including digital media, signage and other promotional activities.</li><li>Monitor and report on the effectiveness of branding initiatives and naming rights deals to ensure ROI for all stakeholders.</li></ul>4. Stakeholder &amp; Relationship Management:<ul><li>Act as the primary point of contact for all event-related inquiries from partners, sponsors, and stakeholders.</li><li>Collaborate with internal teams (marketing, operations, sales) to ensure the successful integration of event strategies into daily park operations.</li><li>Build and maintain positive relationships with local and international sponsors, media, corporate clients, and other key partners.</li><li>Represent The Ellinikon Sports Park at industry events, conferences, and networking opportunities to promote the venue and attract new business.</li></ul>5. Reporting &amp; Analytics:<ul><li>Provide regular reports on the financial performance of commercial ventures, including sponsorship revenues, naming rights agreements, and event profits.</li><li>Analyze the success of events and commercial deals, recommending improvements and adjustments to strategies as necessary.</li><li>Track competitor activity and trends to ensure The Ellinikon Sports Park maintains a leadership position in the marketplace.</li></ul>You will be a successful candidate for our opening, if you can identify yourself with the following criteria:Academic Qualifications:<ul><li>Bachelor's degree in Business, Sports Management, Marketing, or a related field. A Master's degree or additional qualifications in event management, marketing, or business is a plus.</li></ul>Professional Experience:<ul><li>Minimum of 3-5 years of experience in event planning, or brand partnerships, ideally within the sports industry.</li><li>Strong understanding of branding, sponsorships, and naming rights agreements. Familiarity with the events and entertainment industries in Greece or internationally is a strong advantage.</li></ul>On the personal side, the ideal candidate for this position should have:<ul><li>A Strategic thinking with the ability to develop innovative solutions to commercial challenges.</li><li>High motivation, and be results-driven, with the ability to work autonomously.</li><li>Creativeness, with a strong eye for branding and marketing opportunities.</li><li>Ability to work effectively in a high-pressure, fast-paced environment.</li><li>Excellent problem-solving skills and attention to detail.</li><li>A passion for sports, events, and creating memorable experiences for diverse audiences.</li><li>Proven ability to negotiate and manage contracts, including sponsorship and naming rights deals.</li><li>Strong project management and organizational skills, with the ability to manage multiple tasks and priorities.</li><li>Excellent communication and interpersonal skills, with the ability to build and maintain relationships with diverse stakeholders.</li><li>Financial acumen, with the ability to manage budgets and analyze commercial performance.</li><li>Proficient knowledge in MS Office Suite and event management software.</li></ul>Our Company offers:Our vision is to bring to life the largest urban regeneration project in Europe. So, we need to attract the most talented people in our industry and offer all the necessary means and procedures to support them, not only to fill their job description but also to rise above and beyond expectations.Thus, we do provide:<ul><li>A passionate working environment</li><li>A competitive compensation package according to professional experience, combined with additional benefits</li><li>An exceptional opportunity to work in and develop one of the most challenging Companies in Greece!</li></ul>

Commercial & Events Associate - Sports Park (1744)

The Communications Team Leader is responsible for the daily operations of the Connectivity Center, ensuring it functions as the Central Communication Hub of the Resort. This role supervises the Connectivity team, oversees guest communications, and coordinates all guest needs in a timely manner. The Connectivity Team Leader also supports the reservations team in maximizing room revenue and occupancy, entering reservations into Opera, and offering availability over the phone. A thorough understanding of Connectivity Center operations, Resort facilities, and departmental functions is essential. Key Duties and Responsibilities: Team Leadership:<ul><li>Supervise the daily operations of the Connectivity Center, ensuring that all incoming, in-house, and outgoing calls are handled efficiently and courteously.</li><li>Create and manage the team schedule, always ensuring adequate coverage.</li><li>Conduct regular one-on-one meetings with team members to provide feedback, support, and guidance.</li><li>Train and onboard new team members, ensuring they are well-versed in all standard operating procedures (SOPs) and protocols.</li></ul>Call Management:<ul><li>Ensure all guest calls, department routing, and external calls (local, trunk, long-distance) are handled professionally.</li><li>Monitor and maintain the Wakeup Call Service, ensuring all requests are accurately logged in Alice and executed promptly.</li></ul>Guest Communication &amp; Pre-Arrival Checks:<ul><li>Oversee pre-arrival communication, ensuring all guest details, preferences, and special requests are accurately logged and communicated to relevant departments.</li><li>Perform pre-arrival checks to ensure all arrangements, including room readiness, special requests, and welcome letters, are in place.</li><li>Ensure the timely preparation and delivery of arrival letters, birthday cards, welcome notes, and any special communications for guests.</li></ul>Reservation &amp; Sales Support:<ul><li>Assist the reservations team in maximizing room revenue and occupancy by managing reservations, entering details into Opera, and providing availability information.</li><li>Apply effective selling, up-selling, cross-selling, and suggestive selling techniques to maximize property revenue.</li></ul> Restaurant Reservations<ul><li>Handle restaurant reservations end-to-end, including availability management, special requests, coordination with outlets, and proactive communication to ensure an exceptional dining experience for guests.</li></ul> System &amp; Equipment Maintenance:<ul><li>Ensure the proper functioning of all communication systems, including messaging, Alice, SAGA, Review Pro, and telephone equipment. Report any malfunctions to IT or Engineering promptly.</li><li>Maintain and update the resort extension list and telephone directory, ensuring all contact information is current and accessible.</li></ul>Emergency Protocols:<ul><li>Ensure that all emergency calls, including fire, bomb threat, medical, tsunami alerts, and blackouts, are handled according to established policies and protocols.</li><li>Regularly drill and refresh the team on emergency procedures to ensure preparedness.</li></ul>Guest Preferences &amp; VIP Services:<ul><li>Ensure that guest preferences are accurately communicated to the appropriate departments and logged into Opera.</li><li>Oversee the management of VIP member bookings and ensure that their preferences are meticulously handled.</li></ul> Inter-Departmental Communication:<ul><li>Foster strong inter-departmental relationships to enhance service synergy within the resort.</li><li>Ensure that all guest complaints and compliments are communicated to the manager, and appropriate actions are taken.</li></ul>Administrative Duties:<ul><li>Manage and monitor five shared mailboxes, ensuring timely responses to guest inquiries and requests.</li><li>Make requisitions for Connectivity Center needs and manage general store requests.</li><li>Maintain and update records, including the Management Team Accommodation Contact List and emergency contact numbers.</li></ul> Skills, Experience &amp; Educational Requirements:<ul><li>Education: Bachelor’s degree in Hospitality Management or a related field.</li><li>Experience: Minimum of 2 years of experience in a contact center or similar role, with at least 1 year in a supervisory capacity.</li><li>Language Proficiency: Excellent command of English. Additional language skills (e.g., Russian, German, Italian, or French) are an advantage.</li><li>Technical Skills: Proficient in Opera system, and computer proficiency in a Windows environment (Word, Excel, PowerPoint).</li><li>Communication Skills: Excellent communication and interpersonal skills, with the ability to manage a team effectively.</li><li>Customer Focus: Strong focus on delivering exceptional customer service with attention to detail.</li><li>Administrative Abilities: Strong organizational and administrative skills, with the ability to manage multiple tasks efficiently.</li></ul>&nbsp;What We Offer<ul><li>A dynamic and collaborative work environment in a world-class luxury resort.</li><li>Career growth opportunities within One&amp;Only Resorts.</li><li>Continuous training and professional development.</li><li>Competitive salary and benefits package.</li><li>Private health insurance.</li><li>Exclusive discounts at partner businesses.</li></ul>&nbsp;

Team Leader, Communications Center | One&Only Aesthesis, Athens (18919)

Job Ads Medical Sales Representative Central Greece - Page 5

customer service agent

Kinsen Hellas

commercial & events associate - sports park (1744)

LAMDA Development S.A.

team leader, communications center | one&only aesthesis, athens (18919)

One&Only Resorts

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