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Are you fluent in German and passionate about providing excellent customer service? We are seeking dedicated individuals to join our customer service team as a German-Speaking Customer Service Representatives. In this role, you will be responsible for assisting our German-speaking customers with inquiries, resolving issues, and ensuring a positive experience with our products or services.Responsibilities:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide accurate information about products, services, and company policies.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Troubleshoot and resolve customer issues and complaints effectively.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Collaborate with other departments to escalate complex issues when necessary.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Guide new clients through digital onboarding, particularly focusing on KYC requirements and procedures.Requirements:<ul><li>Fluency in German &amp; English (both written and verbal) is essential.</li><li>Strong communication and interpersonal skills.</li><li>Previous experience in customer service or a related field is preferred but not required.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Excellent problem-solving abilities.</li><li>Availability to work 24/7/365 to ensure continuous support.</li></ul>

German Customer Service Representative

At Four Seasons Astir Palace Hotel Athens (ranked No. 17 in the World’s 50 Best Hotels), we are seeking a highly engaged Digital Concierge Agent for the Season 2026 (minimum 6-7 months contract).What You Will Do<ul><li>Manage guest inquiries and requests via email, chat, and other digital Four Seasons Platforms to ensure personalized service and seamless experience.&nbsp;</li><li>Serve as the primary point of contact for guests using the resort’s app, including providing real- time assistance with bookings, recommendations, and updates.&nbsp;</li><li>Coordinate dining, spa, and activity reservations for guests through digital platforms, ensuring timely confirmations and smooth scheduling.&nbsp;</li><li>Ensure accurate logging of guest requests in the resort's digital systems.&nbsp;</li><li>Communicate with vendors and partners following established guidelines and procedures to ensure seamless coordination of arrangements.&nbsp;</li><li>Handle emails and chat messages with a strategic approach, ensuring all correspondence is organized, tracked and documented at all times.&nbsp;</li><li>Leverage guest profiles and preferences to anticipate needs and customize recommendations for their stay.&nbsp;</li><li>Identify opportunities to promote resort services, upgrades, or experiences through engaging and persuasive digital communication.&nbsp;</li><li>Proactively address any digital service issues or guest concerns with efficiency and professionalism, ensuring guest satisfaction.&nbsp;</li><li>Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibitions, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests. Is knowledgeable about transportation options within the city as well as all air and rail transportation options.&nbsp;</li><li>Stay informed regarding new restaurant openings, popular dining spots and local attractions to offer expert recommendations.&nbsp;</li></ul>What You Bring<ul><li>A High School Diploma or Bachelor’s Degree is required.</li><li>Applicants must have European Passport or the legal right to work in Greece.</li><li>Fluency in English is essential. Proficiency in Greek is an advantage.</li><li>Previous experience in a similar role is an advantage.</li></ul>What We Offer<ul><li>Competitive Salary and comprehensive Benefits Package.</li><li>Complimentary Employee Meals, Bus Transportation, Uniform &amp; Laundry Services.</li><li>Ticket Restaurant monthly allowance of €100.</li><li>Complimentary Nights at Four Seasons Hotels &amp; Resorts globally so you can savour this unforgettable moment just like our guests.</li><li>Employee Recognition Program.&nbsp;</li><li>Opportunities for Global Travel through Task Forces and Transfers</li><li>Access to Four Seasons global Training &amp; Development.</li></ul>Schedule &amp; Hours &nbsp;<ul><li>Summer Seasonal Job - 5 working days per week, with 2 days off.&nbsp;</li><li>Schedule is changing every week according to business needs.</li></ul>If you're ready to be part of a season filled with growth, camaraderie, and unforgettable experiences, we want to hear from you!&nbsp;

Digital Concierge Agent (Season 2026) REQ10363718

Digital Concierge Agent (Season 2026)

Job Ads Legal Assistant Central Greece, Customer Service / Call Center

german customer service representative

Cosmote e-Value

digital concierge agent (season 2026) req10363718

Four Seasons Athens Astir Palace

digital concierge agent (season 2026)

Four Seasons Athens Astir Palace

Jobily.gr

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