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Aoristou

Orismenou

FullTime

OnSite

Hybrid

As a Location Support Specialist, you will provide on‑site technical support across offices, stores and warehouses, securing smooth daily operations and an excellent user experience. You will troubleshoot, coordinate with vendors and contribute to reliable, well‑functioning local tech environments. Ιn this role, you will&nbsp;be responsible for&nbsp;the Sales Market Greece consisting&nbsp;of Greece, Cyprus, Bulgaria, Croatia, Serbia, Bosnia &amp; Herzegovina, Albania, Kosovo and North Macedonia.You will:<ul><li>Provide on‑site support for hardware, software and device issues that cannot be resolved remotely.</li><li>Troubleshoot and repair user equipment, including laptops, mobile phones, tablets and meeting‑room devices.</li><li>Support colleagues with equipment setups, configurations, maintenance and daily technical needs.</li><li>Provide hands-on technical assistance to office, store, and warehouse teams, ensuring uninterrupted daily operations.</li><li>Collaborate with the Global Network team on office network and access‑point issues.</li><li>Distribute and support technical equipment for stores (phones, tills, spare parts).</li><li>Maintain accurate documentation and follow up on incidents and tasks in ServiceNow.</li><li>Act as the local point of contact for infrastructure vendors (ISP, telephony) to secure timely checks and maintenance.</li><li>Contribute to a reliable, stable and user‑friendly onsite IT environment by proactively identifying and resolving issues.</li></ul>WHO YOU’LL WORK WITH​As a Location Support Specialist, you will work closely with local colleagues across offices, stores and warehouses, as well as with Global Network teams, infrastructure vendors and central IT support functions. Together, you ensure smooth technical operations and a supportive, service‑minded experience for all users.WHO YOU ARE​We are looking for people with…<ul><li>Secondary education; IT‑related studies are an advantage.</li><li>Familiarity with ServiceNow or similar ticketing systems.</li><li>Hands-on experience with user devices, networks, and hardware setups</li><li>Basic understanding of hardware and software troubleshooting, supported by hands‑on experience or strong interest in IT.</li><li>Strong organizational skills and a structured, detail‑oriented approach.</li><li>Good communication abilities and comfort in supporting colleagues at different technical levels.</li><li>Proficiency in English and the local language.</li></ul>And people who are…<ul><li>Curious, quick to learn and motivated by solving technical challenges.</li><li>Service‑minded, collaborative and eager to help colleagues succeed.</li><li>Calm under pressure and positive when unexpected issues arise.</li><li>Practical, hands‑on and comfortable working independently on various onsite tasks.</li></ul>WHO WE ARE​H&amp;M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.​We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. ​WHY YOU’LL LOVE WORKING HERE&nbsp;​ At H&amp;M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. ​More specifically, we offer:<ul><li>25% Staff discount on all our H&amp;M Group brands, both in stores and online (H&amp;M, COS, Weekday, Monki, H&amp;M HOME, &amp; Other Stories and ARKET)</li><li>H&amp;M Incentive&nbsp;Program&nbsp;– HIP.&nbsp;Learn more about the program&nbsp;here</li><li>Private Health and Life Insurance</li><li>Food Vouchers</li><li>Long Service&nbsp;Reward at&nbsp;10, 15 &amp; 20 year&nbsp;anniversary</li><li>Baby Birth Gift Card</li><li>Retirement Reward</li><li>Bonus for Referring a Friend</li><li>Hybrid Work Model</li><li>Unlimited Career Opportunities (over 70% of our recruitment processes are internal)</li></ul>

Location Support Specialist

Αναζητούμε υπεύθυνο υποστήριξης καρτών για υποστήριξη δεύτερου επιπέδου σε σύνθετα περιστατικά καρτών και καθοδήγηση πρώτου επιπέδου σε εσωτερικές ομάδες. Ο ρόλος συνδυάζει διερεύνηση και ανάλυση βασικής αιτίας, διαχείριση περιστατικών και υποστήριξη θεμάτων Mastercard &amp; Digital wallets (Apple Pay/Google Pay).Κύριες αρμοδιότητες<ul><li>Επίλυση σύνθετων περιστατικών καρτών σε όλο τον κύκλο ζωής της συναλλαγής (απορρίψεις, εξουσιοδότηση, ηλεκτρονικό εμπόριο, επαναλαμβανόμενες χρεώσεις, αντιλογισμοί/επιστροφές).</li><li>Διερεύνηση και ανάλυση βασικής αιτίας (RCA) με χρήση εργαλείων, αναφορών και καταγραφών (logs).</li><li>Διαχείριση περιστατικών βάσει συμφωνημένων επιπέδων υπηρεσιών (SLAs) και συντονισμό IT/Fraud-Risk/Operations και εξωτερικούς παρόχους.</li><li>Υποστήριξη θεμάτων Mastercard και Digital wallets (Apple Pay/Google Pay) και συμβολή σε αυτοματοποίηση/βελτιώσεις διαδικασιών για μείωση επαναλαμβανόμενων περιστατικών.</li></ul>Απαιτούμενη εμπειρία3–5 χρόνια εμπειρίας σε υποστήριξη καρτών/πληρωμών ή λειτουργίες καρτών σε περιβάλλον τράπεζας/παρόχου υπηρεσιών πληρωμών/επεξεργαστή.Απαιτούμενες δεξιότητες<ul><li>Ισχυρές αναλυτικές δεξιότητες και ικανότητα διερεύνησης/επίλυσης προβλημάτων, με τεκμηριωμένη ανάλυση βασικής αιτίας (RCA).</li><li>Καλή γνώση του οικοσυστήματος πληρωμών καρτών και των βασικών ροών συναλλαγών.</li><li>Εμπειρία σε συστήματα καταγραφής/διαχείρισης αιτημάτων (ticketing) και διαχείριση περιστατικών βάσει SLAs.</li><li>Πολύ καλή γνώση αγγλικών (γραπτά και προφορικά) για τεχνική επικοινωνία με προμηθευτές και σχήματα καρτών.</li><li>Εμπειρία σε αμφισβητήσεις συναλλαγών και ανακτήσεις χρεώσεων (disputes/chargebacks) ή άλλες διαδικασίες που ορίζονται από τα σχήματα.</li><li>Εξοικείωση με ψηφιοποίηση κάρτας (tokenization) και ενεργοποίηση σε ψηφιακά πορτοφόλια (wallet provisioning) για Apple Pay/Google Pay ή/και εμπειρία σε αυτοματοποίηση διαδικασιών (workflow/RPA/scripting).</li><li>Κατανόηση ISO 8583.</li></ul>

Cards support specialist - IT Operations

Η SCAN, μέλος της Epsilon Net Α.Ε., του μεγαλύτερου ομίλου Business Software στην Ελλάδα, αναζητά Technical Software Support Specialist για να ενταχθεί στην ομάδα της και να υποστηρίζει τους πελάτες της στη χρήση των λογισμικών της λύσεων.Η SCAN αποτελεί ηγέτιδα εταιρία παροχής εξειδικευμένων επιχειρηματικών λύσεων, με δραστηριότητα σε τέσσερις πυλώνες: SCANaccess, SCANtime, SCANparking, SCANsystems. Αποτελεί την πρώτη πιστοποιημένη επιλογή της αγοράς, προσφέροντας καινοτόμες λύσεις και προϊόντα που βελτιώνουν και διασφαλίζουν την επιχειρηματική λειτουργία των πελατών της, με έμφαση στην ποιότητα και την αξιοπιστία.Αρμοδιότητες:<ul><li>Παροχή τεχνικής υποστήριξης σε πελάτες μέσω email, τηλεφώνου και ticketing system, καθώς και on-site όπου απαιτείται (εντός και εκτός Αθηνών)</li><li>Ανάλυση, διάγνωση και επίλυση σύνθετων προβλημάτων hardware &amp; software</li><li>Καταγραφή, παρακολούθηση και διαχείριση αιτημάτων υποστήριξης</li><li>Υποστήριξη και εκπαίδευση χρηστών στη σωστή χρήση των εφαρμογών</li><li>Συμμετοχή σε εγκαταστάσεις και παραμετροποιήσεις λογισμικού</li><li>Συμμετοχή σε αναβαθμίσεις συστημάτων, testing &amp; validation και τεχνική τεκμηρίωση</li></ul>&nbsp;Απαραίτητα Προσόντα:<ul><li>Πτυχίο Πληροφορικής, Αυτοματισμού ή συναφούς τομέα</li><li>Εμπειρία σε εγκατάσταση ή υποστήριξη τεχνικών συστημάτων με βιομηχανικό ή retail εξοπλισμό (αυτοματισμοί / IoT / embedded συστήματα)</li><li>Πολύ καλή γνώση Software, hardware troubleshooting και δικτύων (TCP/IP, LAN, VPN – πρακτικό επίπεδο)</li><li>Εμπειρία σε υποστήριξη συστημάτων πεδίου (mission-critical)</li><li>Εμπειρία σε incident management &amp; SLA environments</li><li>Πολύ καλή γνώση SQL</li><li>Ικανότητα επικοινωνίας με πελάτες και τεχνικές ομάδες</li><li>Καλή γνώση Αγγλικών (τεχνική επικοινωνία &amp; documentation)</li><li>Κάτοχος διπλώματος οδήγησης&nbsp;</li></ul>Η εταιρεία προσφέρει:<ul><li>Πολυβραβευμένο εργασιακό περιβάλλον (Fortune’s 100 Best Companies to Work For in Europe 2024, 10 Best Workplaces Hellas,&nbsp;4 Best Workplaces Europe, 2 Best Workplaces™ for Women, 2&nbsp;Best Workplace in Technology).</li><li>Ανταγωνιστικό πακέτο αποδοχών</li><li>Διαρκείς εκπαιδεύσεις και σημαντικές προοπτικές εξέλιξης</li><li>Ιδιωτική ιατροφαρμακευτική ασφάλιση</li><li>Γραμμή ψυχολογικής υποστήριξης</li><li>Δωρεάν συμμετοχή στα εκπαιδευτικά προγράμματα του Epsilon Training και Epsilon College</li></ul>

Technical Software Support Specialist (Β. Προάστια)

Being a part of the IT team, reporting to the Front Office IT Services Manager, you will be responsible and accountable for:<ul><li>Administering, monitoring, supporting, and maintaining the Front Office applications to ensure the undisrupted operation of the IT (Stores IKEA, Holland and Barrett &amp; Intersport, E-commerce) &amp; Telecommunication systems and the best Customer Service</li><li>Providing Helpdesk services and ticketing based on SLA</li><li>Implementing all necessary IT routines and procedures</li><li>Providing 1st level support on all IT issues</li><li>Participating in IT related projects and new stores establishments</li></ul>Qualifications &amp; Competencies required:&nbsp;<ul><li>Bachelor’s Degree (in Information Technology or related field will be considered as an asset)</li><li>At least 1 years of relevant work experience</li><li>Achievement drive, initiative taking and problem solving skills</li><li>Strong Customer Focus</li><li>Team player</li><li>Good planning, organizational and follow up skills</li><li>Good communication and interpersonal skills &nbsp;</li><li>Ability to work under pressure and strict deadlines &nbsp;</li><li>Good command of the English language</li></ul>Qualifications considered as an asset:<ul><li>Experience in Retail Business Processes and Systems</li><li>Experience in ERP applications (preferably Microsoft Dynamics Nav)</li><li>Good Knowledge of Microsoft SQL RDBMS</li></ul>We offer:<ul><li>Competitive remuneration &amp; benefits package&nbsp;</li><li>Extensive continuous training&nbsp;</li><li>Career &amp; development prospects in FOURLIS Group&nbsp;</li></ul>

IT Support Specialist

As part of the Help Desk Team the IT Support Specialist will work in a complex and demanding environment with over 1000+ users and more than 80 remote locations where systems and network stability is our everyday target.&nbsp;Job duties:&nbsp;<ul><li>Users Support in Headquarters and our remote locations by resolving requests from our ticketing system</li><li>Properly escalating unresolved inquiries to the next level of onsite support or creating tickets to integrators</li><li>Troubleshooting hardware and software issues of corporate PCs and laptops.</li></ul>&nbsp;The successful candidate should have:<ul><li>BSc degree in Information Technology or related field</li><li>At least 2years of proven experience in a similar role</li><li>Good knowledge and understanding of Microsoft Active Directory and services (DNS – DHCP)</li><li>Experience in Antivirus and Antispam Software</li><li>Experience on O365</li><li>Having experience on IP Telephony</li><li>Understanding basic principles of networking</li><li>Being able to understand DSL and telephony issues in order to communicate them to vendors</li><li>Very good communication skills and team player.</li></ul>&nbsp;The Company offers:<ul><li>Competitive remuneration package &amp; extra benefits</li><li>Dynamic, prestigious and highly distinguished working environment (Best workplace award in Greece for 10 years)</li><li>Supportive management</li><li>Among top industries in international market trends</li><li>Multiple learning &amp; career opportunities.</li></ul>ΑΙΤΗΣΗ ΕΡΓΑΣΙΑΣ

IT Support Engineer

NEWREST HELLAS, a leading company in the catering and hospitality sector, is seeking to strengthen its IT department at the Athens International Airport by adding a motivated and ambitious young professional, newly graduated, to the team as a:Junior IT SpecialistMain Responsibilities:The Junior IT Specialist will play an essential role in supporting the company’s technological infrastructure and ensuring smooth day-to-day operations. Key duties include:<ul><li>Hardware Support: Perform basic troubleshooting, maintenance, and repair of desktops, laptops, printers, and peripheral devices.</li><li>Network Support: Assist in the installation, configuration, and monitoring of network equipment such as routers, switches, and access points.</li><li>Software Installation &amp; Configuration: Install, update, and configure operating systems and software applications according to user and organizational needs.</li><li>User Support: Provide effective technical assistance to end-users, resolving hardware and software issues in a timely and professional manner.</li><li>IT Security Assistance: Support the implementation of security policies and tools to safeguard company data and network integrity.</li><li>Team Collaboration: Work closely with senior IT staff, actively engaging in continuous learning and professional development.</li></ul> <ul><li></li></ul>ProfileThe ideal candidate should demonstrate:<ul><li>Educational background or relevant coursework in Information Technology or a related field.</li><li>Basic understanding of computer hardware, operating systems, and software.</li><li>Familiarity with networking concepts and protocols.</li><li>Strong analytical and problem-solving skills with attention to detail.</li><li>Excellent communication and interpersonal abilities.</li><li>Willingness to learn, grow, and adapt to new technologies.</li><li>Ability to work both independently and as part of a team.</li></ul>Salary &amp; BenefitsWe offer an attractive compensation and benefits package, including:<ul><li>Competitive gross salary, based on qualifications and experience.</li><li>Private healthcare coverage.</li><li>Public transportation card reimbursement.</li><li>Complimentary coffee, snack, and meal at the staff restaurant.</li><li>A dynamic, international work environment with opportunities for growth and development.</li></ul>

Junior IT Specialist

Intellectica is seeking a motivated IT Specialist on behalf of its client, a well-established and rapidly growing organization active in the import, development, and distribution of professional and household equipment solutions for the HORECA and wider professional market. Based in Athens, Greece, the role reports directly to the IT Director. The successful candidate will play a vital role in supporting daily IT operations, focusing on the installation, maintenance, and security of hardware and software systems to ensure business continuity and optimal performance for all users.&nbsp;Key activities and responsibilities of this role include:&nbsp;<ul><li>Providing first‑level technical support to internal users, resolving issues related to workstations, laptops/desktops, peripheral devices, and essential software</li><li>Managing user accounts and access rights through Active Directory and MS Office 365, ensuring secure and compliant system usage</li><li>Performing diagnostics, troubleshooting system malfunctions, and coordinating hardware repairs or replacements as needed</li><li>Conducting regular equipment checks to ensure optimal functionality and minimize downtime</li><li>Monitoring and maintaining the organization’s local network to ensure stable connectivity and consistent performance</li><li>Assisting in scheduling and executing system updates, upgrades, and routine preventive maintenance</li><li>Supporting and implementing essential security protocols, including Antivirus, Firewalls, and Web filtering solutions</li><li>Any other task that may be required from time to time</li></ul>&nbsp;Professional experience &amp; qualifications of a successful candidate:&nbsp;<ul><li>University degree in Computer Science, Electrical &amp; Computer Engineering, IT studies, or a related field</li><li>Previous experience in IT support, helpdesk environments, or similar technical environments</li><li>Solid knowledge of Active Directory, MS Office 365 management, and network security technologies (AV, Firewalls, etc.)</li><li>Fluency in both Greek and English</li></ul>&nbsp;Core competencies of a successful candidate:&nbsp;<ul><li>High level of integrity and professionalism in handling sensitive company data and systems</li><li>Adaptability to technical requirements</li><li>Strong analytical and problem-solving skills</li><li>Positive and learning attitude, with the ability to multi-task and set priorities under pressure</li><li>Clear communication and effective teamwork</li></ul>&nbsp;

IT Specialist

Our organization is seeking an experienced Microsoft&nbsp; Specialist to oversee and optimize its Microsoft ecosystem within a manufacturing environment. This role is responsible for managing Microsoft Intune (endpoint/device management) and Microsoft Entra ID (cloud identity and access management), ensuring that users and devices are secure, compliant, and efficiently managed.The specialist will also support a range of Microsoft 365 services (Teams, Office 365 applications, etc.), contribute to IT service management processes, and play a key role in driving digital transformation initiatives.This full-time position offers a hybrid work model, combining on-site presence at the production facilities with remote work flexibility. The role involves close collaboration with cross-functional teams to maintain a robust, highly available IT infrastructure that supports business operations.&nbsp;Key Responsibilities<ul><li>Intune Administration Manage and configure Microsoft Intune for enterprise device and application management. Responsibilities include setting up mobile device management (MDM) and mobile application management (MAM) policies, deploying software and updates, configuring Windows Autopilot for new devices, and enforcing compliance and security policies across endpoints</li><li>Microsoft 365 Services Support Maintain and support Microsoft 365 collaboration tools and services. Monitor and manage Microsoft Teams, SharePoint/OneDrive, Copilot for Microsoft 365, and other Office 365 products to ensure proper configuration and alignment with user needs. Troubleshoot issues related to Teams meetings, Exchange mail flow, or SharePoint access in collaboration with the Corporate IT team, and liaise with Microsoft support when necessary</li><li>Azure AD / Entra ID Management Demonstrate strong working knowledge of Azure Active Directory (Microsoft Entra ID), including user and group management in a hybrid environment, configuration of authentication methods (MFA, password policies), and administration of services such as conditional access, enterprise application registrations, and single sign-on</li><li>Power Platform &amp; Microsoft Fabric Integration Provide basic oversight and support for Microsoft Power Platform (Power Apps, Power Automate, Power BI) usage and integration. While not directly responsible for solution development, ensure the platform is enabled and governed according to organizational policies and best practices. Maintain a basic understanding of Microsoft SQL Server and Microsoft Fabric to support data-related initiatives and coordinate with the data and analytics team on infrastructure changes</li><li>ITSM &amp; Process Orientation Demonstrate experience with IT Service Management tools and processes, including incident management, request fulfillment and structured change management. Familiarity with ITIL best practices or certification is beneficial. Experience with service desk platforms such as ServiceNow or similar tools is a plus</li><li>Communication &amp; Documentation Exhibit excellent communication skills. Fluency in Greek is required to support local staff and document policies and procedures. Proficiency in English is necessary for reading technical documentation, understanding IT terminology, and communicating with global vendors. The ability to to communicate effectively with non-technical staff is essential. Strong writing skills are required for producing documentation and reports</li></ul>Knowledge, Qualifications and Experience<ul><li>Education A Bachelor’s degree in Computer Science, Information Technology, or a related field is highly preferred. A solid foundational knowledge of computer systems, networks, and security is expected due to the critical nature of this role in a production environment</li><li>Manufacturing/Industry Experience Prior experience in a manufacturing or industrial environment is highly desirable. Experience in industries with high availability and resilient operational requirements is also beneficial</li><li>Microsoft Certifications Possession of relevant Microsoft certifications that demonstrate technical expertise is considered an asset</li><li>Additional Technical Skills Familiarity with on-premises Windows Server infrastructure (Active Directory Domain Services, Group Policy, etc.) and its integration with Entra ID in a hybrid setup. Experience with tools such as Microsoft Endpoint Configuration Manager (SCCM/MECM) is advantageous</li><li>Soft Skills Proven ability to work collaboratively within a team, a proactive approach to problem-solving, and a customer-focused mindset. The ability to manage priorities effectively in a dynamic environment is essential</li></ul>

MIDDLEWARE SPECIALIST

We are currently looking for an&nbsp;IT Service Desk Team Leader to join our Information Technology &amp; Digital Strategy Division based in Paiania.&nbsp;By joining this role, you will play a key part in ensuring the smooth and efficient operation of the IT Service Desk, driving service quality, supporting team performance, and contributing to continuous improvement of IT support services across the organization. Your role will encompass:<ul><li>Coordinating the daily operations of the IT Service Desk (1st and 2nd level support)</li><li>Ensuring proper handling, prioritization, and escalation of incidents and service requests</li><li>Monitoring SLA compliance and key performance indicators (KPIs)</li><li>Performing ticket quality reviews and supporting continuous service improvement initiatives</li><li>Providing coaching, onboarding, and performance feedback to team members</li><li>Collaborating with other IT teams to support resolution of critical incidents</li><li>Managing major incidents and ensuring timely communication and coordination until resolution</li><li>Contributing to the optimization of Service Desk processes and workflows</li></ul>&nbsp;What you will bring to the role:<ul><li>Bachelor’s degree in Information Technology, Computer Science, or a related field</li><li>Proven experience in an IT Service Desk or IT Support environment</li><li>2+ years of experience in a team coordination or leadership role is considered a strong advantage</li><li>Good understanding of ITIL practices and service management principles</li><li>Experience with IT ticketing systems (e.g., ServiceNow, Jira Service Management or similar)</li><li>Strong leadership, communication and interpersonal skills with a customer-focused mindset</li><li>Strong organizational, prioritization and problem-solving skills with the ability to work under pressure</li><li>Fulfilled military obligations (where applicable)</li></ul>&nbsp;Share the same Value-Based Behaviors:<ul><li>People &amp; Personal Growth</li><li>Results Orientation &amp; Safety Excellence</li><li>Collaboration &amp; Trust</li><li>Empathy &amp; Effective Communication</li><li>Flexibility &amp; Adaptability</li></ul>&nbsp;Your Benefits:<ul><li>Competitive remuneration package</li><li>Ticket Restaurant</li><li>Preferential household electricity plan</li><li>Group Health Insurance program</li><li>Pension Plan</li></ul>&nbsp;

IT Service Desk Team Leader

Οι IT υπηρεσίες περιλαμβάνουν τη μηχανογραφική υποστήριξη για τους χρήστες σε γραφεία και καταστήματα, τη διαχείριση έργων πληροφορικής. Διασφαλίζει την παροχή και σωστή λειτουργία των τεχνολογικών υποδομών στο σύνολο της εταιρίας. Εδώ, είσαι ο ήρωας που φροντίζει για την άψογη λειτουργία των τεχνικών συστημάτων.– Διασφαλίζεις τη σωστή λειτουργία των IT συστημάτων στα καταστήματα.– Παρέχεις τεχνική υποστήριξη για επίλυση προβλημάτων.– Επικοινωνείς με εξωτερικούς συνεργάτες για υποστήριξη συστημάτων.– Επιμέλεια Backup.Τι ψαχνουμε:– Πτυχίο σε Πληροφορική ή Εφαρμοσμένη Πληροφορική.– 1 χρόνο προηγούμενη εμπειρία σε σχετική θέση.– Γνώσεις Δικτύων, SQL &amp; Linux θα εκτιμηθούν.– Καλή γνώση αγγλικών.Προσφέρουμε:-Πλήρη απασχόληση σε ένα δυναμικό περιβάλλον-Εκπαίδευση και ευκαιρίες εξέλιξης εντός Ομίλου-Ανταγωνιστικό σχήμα αποδοχώνΑν θες να κάνεις την επόμενη σου κίνηση στον κόσμο της τεχνολογίας, είμαστε εδώ για να σε υποδεχτούμε!Εργασία σε &gt;&gt;:&nbsp;ΓραφείαΕιδικότητα:&nbsp;IT Support Center στα Καταστήματα Voi &amp; NoiΤύπος εργασίας:&nbsp;Full TimeΤοποθεσία:&nbsp;Αχαρνές

IT Support Center στα Καταστήματα Voi & Noi – Αχαρνές

Are you interested in application support, data flows, and solving real operational challenges? We’re looking for a Functional Application Support Engineer to join our team and support critical systems used across the organization.&nbsp;&nbsp;What you’ll be doing<ul><li>Supporting and maintaining ETL processes that update production databases</li><li>Investigating and resolving issues related to data updates and application functionality</li><li>Ensuring compliance with defined procedures and operational standards</li><li>Handling support, improvement, and restoration requests from business teams</li><li>Monitoring open requests on a daily basis and collaborating closely with your team</li></ul>&nbsp;What we’re looking forYou’re a good fit if you:<ul><li>Hold a Bachelor’s degree in IT or another relevant technical field</li><li>Have basic knowledge of database technologies</li><li>Have a very good command of English (B2 level with certification)</li><li>Are comfortable working morning and afternoon shifts</li><li>Have good knowledge of MS Office applications</li><li>Are familiar with ETL processes, ideally using SSIS</li><li>Have a Basic understanding of HTML5, ASP.NET, JavaScript, jQuery, C#</li></ul>&nbsp;&nbsp;What we value<ul><li>A strong results‑driven mindset</li><li>Flexibility and adaptability in a changing environment</li><li>A customer‑focused approach</li><li>Problem‑solving attitude and teamwork</li><li>Clear and effective communication</li></ul>

Functional Application Support Engineer

Αρμοδιότητες<ul><li>Εγκατάσταση σταθμών εργασίας (Η/Υ, περιφερειακές συσκευές κ.λ.π)</li><li>Αναβάθμιση σταθμών εργασίας</li><li>Επίλυση τεχνικών ζητημάτων εξοπλισμού</li><li>Εγκατάσταση και διαμόρφωση κατάλληλου λογισμικού και λειτουργιών σύμφωνα με τις προδιαγραφές</li><li>Οργάνωση και προγραμματισμός αναβαθμίσεων και συντήρησης</li><li>Υποστήριξη χρηστών στη διαδικασία αναβάθμισης, back up, έλεγχος συμβατότητας</li><li>Επικοινωνία με τα υπόλοιπα τμήματα της εταιρείας</li></ul>Απαραίτητα προσόντα<ul><li>Απόφοιτος σχολής Πληροφορικής και Υπολογιστών</li><li>Καλή γνώση διάγνωσης και επίλυσης βλαβών καθώς και συναρμολόγησης και Αποσυναρμολόγησης Η/Υ</li><li>Γνώση Windows, MS Office και βασικών γνώσεων εγκατάστασης Η/Υ σε Δίκτυο</li><li>Πολύ καλή γνώση της αγγλικής γλώσσας (γραπτά και προφορικά)</li><li>Οργανωτικές ικανότητες</li></ul>Η εταιρία προσφέρει<ul><li>Η θέση είναι entry level με δυνατότητες εξέλιξης</li><li>Συνεχής εκπαίδευση</li></ul>

Βοηθός Μηχανογράφησης

What you’ll do:<ul><li>Provide first level contact for internal users seeking technical assistance over the phone or email.</li><li>Prioritize and manage many open cases at one time.</li><li>Troubleshoot and determine best solution on each issue.</li><li>Properly escalate unresolved queries to the next level of support.</li><li>Install and configure computer hardware, software, systems and networks.</li><li>Provide technical support for software systems and applications.</li><li>Troubleshoot system and network problems and solve hardware or software faults.</li></ul>What you’ll bring: <ul><li>BSc in IT/Computer Science or a related discipline.</li><li>Fluency in Greek and English.</li><li>Excellent team work and communication skills.</li><li>Dependability and capability to take initiatives.</li><li>Good analytical and problem solving skills.</li><li>Up-to-date technical knowledge.</li><li>Trustworthy and discrete.</li><li>Strong troubleshooting skills.</li></ul>Other desired qualifications:<ul><li>Good understanding of Microsoft and Linux technologies will be preferred.</li><li>Understanding of supporting LAN and WAN technologies will be considered an asset.</li><li>Relevant experience or an aptitude to acquire the following skills and knowledge quickly: </li><li>VMware ESXi HyperV and Server Virtualization Technologies,</li><li>Networking switches,firewalls and routers,</li><li>Windows Clients and Servers, Windows Server 2003 &amp; 2008 &amp; 2012,</li><li>Active Directory, DNS, DHCP,</li><li>Backup and Restoring systems.</li></ul> For all Job Openings below submit your CV in English, along with a cover letter that states your career aspirations at hr@cognity.gr.

Technical Support Engineer (Code:TSE)

Η Creta Farms Τροφίμων μία από τις δυναμικότερες Εταιρείες στο χώρο των τροφίμων, ζητά να προσλάβει:IT SYSTEM ADMINISTRATOR (Code: CF_IT250)με έδρα, το&nbsp;ΚρυονέριΠεριγραφή Θέσης:Ο κατάλληλος υποψήφιος θα είναι υπεύθυνος για την εξασφάλιση της αδειάλειπτης λειτουργίας των υπολογιστικών συστημάτων, επίλυση τεχνικών θεμάτων, προβλήματα hardware, software. Διατήρηση υψηλού επιπέδου ασφάλειας δεδομένων και υποδομών. Να συμβάλλει στην βελτιστοποίηση των τεχνολογικών πόρων ώστε να υποστηρίζονται επιχειριασιακοί στόχοι.Με κυριότερες αρμοδιότητες:<ul><li>Διαχείριση συστήματος και δικτύου.</li><li>Εγκατάσταση και συντήρηση των Servers.</li><li>Εφαρμογή πολιτικών ασφαλείας. Αντιμετώπιση περιστατικών ασφαλείας.(Cyber attack)</li><li>Αντιμετώπιση καθημερινών τεχνικών προβλημάτων.</li><li>Εκπαίδευση προσωπικού σε χρήση συστημάτων και εργαλειών.</li><li>Παρακολούθηση απόδοσης συστημάτων. Αναβάθμιση software και hardware</li></ul>Απαραίτητα προσόντα :<ul><li>Πτυχίο ΑΕΙ/ΤΕΙ πληροφορικής</li><li>Προϋπηρεσία σε αντίστοιχη θέση 4+ έτη</li><li>Πολύ καλή γνώση προγραμμάτων MS Office 365</li><li>Καλή γνώση ERP ή και προγράμματος διαχείρισης αποθήκης WMS (η γνώση ABERON θα θεωρηθεί πρόσθετο προσόν)</li><li>Microsoft Certified, Cisco (επιθυμητά)</li><li>Ικανότητες οργάνωσης και τήρησης χρονοδιαγραμμάτων</li><li>Αναλυτική σκέψη, γρήγορη επίλυση προβλημάτων</li><li>Οργάνωση και διαχείριση χρόνου</li><li>Ικανότητα επικοινωνίας με μη τεχνικούς χρήστες</li></ul>Η Εταιρεία προσφέρει:<ul><li>Σύγχρονο &amp; δυναμικό εργασιακό περιβάλλον</li><li>Συνεχή υποστήριξη, ανάπτυξη και εκπαίδευση</li><li>Πακέτο αποδοχών βασισμένο στις ανάγκες της θέσης</li></ul>

IT SYSTEM ADMINISTRATOR (Code: CF_IT250)

As a Global Service Desk Agent at MSC, your mission is to deliver outstanding IT support to our agencies around the globe. We operate non-stop, ensuring that every IT issue is resolved promptly and efficiently. Your role is crucial in managing incidents to minimize business disruptions. Embrace the challenge of supporting diverse IT tasks and become a key player in our fast-paced, dynamic environment. Key Responsibilities:Incident Resolution: Take ownership of IT incidents assigned to the support team, driving them to a successful resolution.User Support: Offer exceptional assistance to both local and external users encountering IT issues, ensuring their needs are met with professionalism.Collaboration: Liaise with relevant teams to guarantee that support cases receive the highest level of attention and expertise.System Monitoring: Oversee the functionality and performance of various systems, ensuring their optimal operation under the team's vigilant watch.Why Join Us?At MSC, you'll be part of a global team that values innovation, collaboration, and a commitment to excellence. We offer a dynamic work environment where your skills and career can flourish. If you're passionate about IT support and thrive in a diverse and stimulating setting, we want to hear from you! Apply Now to Become a Key Player in Our Global IT Support Team!Required Qualifications: Skills &amp; Requirements: Relevant Education: A diploma or higher in Information Technology or a related field is a plus.Exceptional Communication: Your ability to communicate clearly and effectively is paramount, both in writing and verbally.Customer-Centric Approach: A natural inclination towards understanding and prioritizing user needs is essential.English Proficiency: Fluency in both oral and written English is a must to effectively support our global user base.Tech Savvy: Solid knowledge of Microsoft Office 365 and a general proficiency in IT are crucial.Team Player: An enthusiasm for collaborative work, with a strong sense of community and shared success.Adaptability: Flexibility to work in shifts, covering various global time zones, is vital for this role.&nbsp;Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Global Service Desk Agent

We are seeking a skilled and motivated L3 Application Support Engineer to join our Technology team. In this role, you will be responsible for developing and supporting internal and client-facing software applications, ensuring the design, quality and reliability of our solutions through rigorous QA, testing, and assessment procedures.Key Responsibilities &amp; Accountabilities ● Serve as the primary Technical Subject Matter Expert (SME) of IoT Application Solutions contributing to solution design and offering● Assume end-to-end accountability for software service requests. Execute root-cause analysis and implement direct, code-level resolutions to system issues.● Handle L2 and L3 software support requests and coordinate with vendors to resolve issues efficiently● Orchestrate and facilitate User Operational Testing (UOT) phases in collaboration with key stakeholders to validate system integrity, performance, and operational readiness prior to production release● Author and systematically maintain rigorous technical documentation, encompassing system architectures, API endpoint specifications, and operational workflows for all newly developed and modified solutionsJob requirementsMain Requirements● Bachelor’ s degree in Software Engineering, Computer Science, or a closely related field.● 3+ years of experience in a software engineering, application support, or DevOps role● Proven hands-on programming experience with .NET (C#) and a strong understanding of relational databases. Experience with RESTful APIs and version control (e.g., Git) is highly preferred● Knowledge and experience of workflow-based systems (e.g. Zoho) will be considered an advantage● Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues effectively● Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams and provide top-notch customer support● Enthusiasm for staying updated with the latest industry developments and eagerness to bring innovative solutions to the organization● Proficiency in EnglishWe Offer<ul><li>Competitive remuneration package</li><li>Private health and life insurance</li><li>Mobile phone and Laptop</li><li>Career development opportunities</li><li>A collaborative and modern work environment</li></ul>

Application Support Engineer

<h2>The Company</h2>Motor Oil Hellas (MOH)&nbsp;is committed to be a leader in the petroleum refining, energy and utilities business thus providing the region that it serves with a reliable and affordable supply of energy. Through its evolution MOH is now considered as one of the major contributors to the domestic economy and a key market player in the region. The extraordinary success that MOH has achieved can be largely attributed to its Personnel. At MOH we strive to develop our people to their highest potential, through continuous education and assignment of challenging projects.<h2>Starting with the role:</h2>Currently we are searching to hire a BI Specialist to maintain and support the Corporate Business Intelligence Model, ensuring the availability and accuracy of data required to efficiently support managerial reporting across Motor Oil Group companies.<h2>During your day you will:</h2><ul><li>Maintain and support the Business Intelligence warehouse, MI reports, and BI dashboards using Group’s BI technologies</li><li>Oversee the daily data loading process, ensuring successful completion and acting promptly on any issues</li><li>Collaborate with key users in the preparation of business requirements documentation</li><li>Participate in BI development projects, assisting in data modeling, report creation and dashboard design</li><li>Conduct data validation and testing during BI solution rollouts or upgrades</li><li>Maintain documentation to ensure accurate and consistent definitions of all BI elements</li><li>Support user authorization processes to ensure appropriate access to BI content</li><li>Train users for the basic use of BI tools&nbsp;</li></ul><h2>What you need to stand out:</h2><ul><li>BSc in computing, or related discipline</li><li>Master’s degree will be considered as an asset</li><li>2 years previous experience with reports in SAP BW, Power BI or other BI tools</li><li>Previous experience in SQL and RDBMS</li><li>Previous experience with SAP ECC, or SAP Business Suite, preferably in ABAP</li><li>Good understanding of ETL and data warehousing principles</li></ul>&nbsp;

BI Specialist

Angelicoussis Group, one of the world’s leading ship management organizations is looking for an experienced and motivated SAP MM Specialist.Key Responsibilities<ul><li>Provide specialized expertise in MM. Knowledge of SD is a strong advantage, while experience in other modules, such as EWM, is considered an asset.</li><li>Support the implementation of SAP MM modules, ensuring integration with other SAP modules.</li><li>Gain and maintain a broad understanding of the SAP ecosystem, supporting multiple modules in day-to-day operations.</li><li>Gather and analyze business requirements, collaborate closely with business departments to identify needs, recommend process improvements within SAP, design, deploy, deliver and support high-quality solutions.</li><li>Customize the SAP MM modules to meet specific business needs and oversee related development activities.</li><li>Manage user requests and incidents, providing prompt troubleshooting and resolution of SAP-related issues.</li><li>Organize and deliver training sessions for end users to ensure effective utilization of the system and maximize system adoption.</li><li>Actively participate in SAP-related projects, coordinating with stakeholders to ensure project milestones and deliverables are met.</li></ul>Candidate must have<ul><li>Bachelor’s degree in Computer Science, IT, or related field (Master’s/SAP certifications a plus), with proficiency in Greek &amp; English.</li><li>5+ years’ SAP MM and S/4HANA experience, including implementation, configuration, support, and full project lifecycle.</li><li>Strong knowledge of Procurement &amp; Inventory Management processes (purchase requisitions, purchase orders, goods receipt, invoice verification, stock transfers, consignment, subcontracting).</li><li>Deep knowledge of MM and integration with other SAP modules (SD, EWM, FI/CO), and hands-on with S/4HANA innovations (Fiori apps, Business Partner, Material Ledger).</li><li>Solid understanding of SAP Authorization concepts (MM related) and interface technologies (IDocs, RFCs, Web Services, PI/CPI).</li><li>Proven track record in applying SAP best practices and methodologies within cross-functional teams to deliver successful projects and overall system functionality.</li><li>Proactive and autonomous with strong analytical and problem-solving ability.</li><li>Team-oriented collaborator with excellent communication skills, able to simplify complex concepts.</li><li>Quick to diagnose issues, propose solutions, and dive into technical details when required.</li><li>Resilient under pressure and able to manage stress effectively.</li></ul>The Company offers an attractive compensation and benefits package and a friendly working environment. All applications will be treated as strictly confidential.

SAP MM Specialist

Sidenor is looking for a SAP Sales &amp; Distribution Senior Specialist for its HQ in Maroussi. With 60 years of industry know-how and expertise, Sidenor is the largest steel industry in Greece and constitutes the steel production and trading segment of Viohalco. Sidenor Group is a leading steel producer in Southeastern Europe with 4 production units in Greece, Bulgaria and Northern Macedonia.If you want to be part of this large and dynamic organization, Sidenor Group has the opportunity for you!&nbsp;As the&nbsp;SAP Sales &amp; Distribution Senior Specialist,&nbsp;you will report to the Business Applications Senior Manager and be responsible for supporting SAP implementations and collaborating with different departments to ensure the quality and adoption of the projects.&nbsp;What you will need to do:&nbsp;<ul><li>Support and participate in SAP Implementations through: Prepare, Explore, Realize, Go-Live and Support</li><li>Business Analysis and Solution Design on SAP Module SD</li><li>Perform application configuration using the tools and features of SAP for Change Requests and Projects</li><li>Master and maintain detailed knowledge of relevant SAP SD Module</li><li>Knowledge in SAP Module QM, SalesForce or other Reporting tools (Qlik Sense, Power BI) will be an extra asset</li><li>Work with external consultants to complete projects, Change Requests and other issues within budget/time, ensuring quality and adoption</li><li>Guide and aid, team members on a variety of Commercial &amp; Supply Chain topics</li><li>Guide and Train end-users and ensure documentations are done as per the Group’s standards</li><li>Resolve tickets and provide support as per the agreed SLAs</li><li>Host regular reviews with business personnel on status &amp; performance and incorporate their feedback into service delivery</li></ul>&nbsp;What you need to possess:&nbsp;<ul><li>Bachelor’s Degree or MSc in Business Administration, Computer Science, Information Systems or any other related field</li><li>At least 5 years of hands on, project-based SAP experience in SAP SD implementation</li><li>Business Processes key users' knowledge</li><li>Experience in data migration, cutover preparation and execution</li><li>Strong knowledge about project methodologies</li><li>Strong knowledge about configuration of OTC processes (Sales, Returns ,Pricing, ATP, Billing, Credit/Debit memos)</li><li>Any SAP Certification is a plus</li><li>ABAP development experience will be considered as a plus</li><li>Previous experience working with large and complex matrix structures will also be considered as a plus</li></ul>&nbsp;What will lead you to success: <ul><li>Excellent communication and presentation skills (Greek &amp; English)</li><li>Must be able to work as a team player yet have the ability to work independently</li><li>Strong analytical skills and results-driven approach</li><li>Strong stakeholder management ability</li></ul>&nbsp;What we will offer to you: <ul><li>A workplace with a strong focus on values of teamwork, integrity, and ownership</li><li>Dynamic and friendly working environment</li><li>Competitive remuneration and benefits package</li><li>Continuous training and career development opportunities</li><li>Private medical &amp; health insurance plan</li><li>Food vouchers</li></ul><ul><li>Mental health and nutrition support line</li></ul>

SAP Sales & Distribution Senior Specialist

G4S Telematix is a member of the Global G4S &amp; Allied Universal Group - the world’s leading integrated security company, with more than 20 years of experience in providing Monitoring &amp; Response services to Secure Your Mobility.Our solutions combine advanced tracking and sensing technology with a state-of-the-art software platform and our 24/7 Secure Operations Center to provide monitoring, management and response services for the Logistics, Automotive and People Safety sectors.CRM SpecialistReporting to: Head of Digital TransformationLocation: Metamorfosis, AthensWe are seeking an experienced CRM Specialist to manage, customize, and optimize our Zoho ecosystem. You will be responsible for implementing solutions across multiple Zoho applications, developing custom workflows and scripts (Deluge), and building seamless integrations with our ERP system.Key Responsibilities &amp; Accountabilities<ul><li>Customize and configure Zoho modules including - but not limited to - CRM, Creator, Billing, Flow, and Projects</li><li>Develop advanced workflows, functions, and automation using Deluge script to address unique Telematics business processes</li><li>Build and maintain robust integrations between Zoho applications and ERP via API’s</li><li>Provide technical support and training to users, ensuring data integrity across all integrated systems</li></ul>Job requirementsMain Requirements&nbsp;<ul><li>Proven experience as a CRM Specialist, (Zoho ecosystem will be considered as a plus)</li><li>Proficiency in Deluge scripting language is essential</li><li>Experience integrating Zoho with external platforms using API’s, specifically for real-time data exchange</li><li>Proven problem-solving skills with experience managing complex data integrations and workflow scenarios</li><li>Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams and provide top-notch customer support</li><li>Enthusiasm for staying updated with the latest industry developments and eagerness to bring innovative solutions to the organization</li><li>Proficiency in English</li></ul>We Offer&nbsp;<ul><li>Competitive remuneration package</li><li>Private health and life insurance</li><li>Mobile phone and Laptop</li><li>Career development opportunities</li><li>A collaborative and modern work environment</li></ul>G4S is committed to Equal Employment Opportunities! If you correspond to the above criteria please don’t hesitate to click the Apply button and send us your resume.

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