Neurosoft

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We’re seeking a skilled Network Engineer (L1) to be responsible for the initial receipt, classification, and basic troubleshooting of customer incidents and service requests, focusing on network, cloud, and system infrastructure. The ISC operates on a 24x7 shift rotation to ensure continuous service availability for customers.📌&nbsp;Location: Athens (North Suburbs)📍&nbsp;Working Model: Hybrid🕗Working Hours:&nbsp;Shifts - 24x7x365Reporting to: ISC Manager🕵‍♀️ &nbsp;What we are looking for:Technical Diploma or&nbsp;degree in IT, Computer Science, or a related field (or equivalent experience).&nbsp;&nbsp;Preferred Certifications (Not Mandatory but Advantageous):·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; CompTIA A+,·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Microsoft Azure Fundamentals (AZ-900)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Juniper JNCIA-Junos·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Fortinet NSE 3 or/and NSE4·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; CompTIA Network+ or CCNA·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Microsoft Azure Fundamentals (AZ-900)🎯&nbsp;Main Responsibilities<ul><li>Act as the initial point of contact for customers, receiving incidents, service requests, and inquiries via ticketing system, phone, or email.</li><li>Perform initial triage, classification, and prioritization of incoming tickets in accordance with Service Level Agreements (SLAs) and escalation processes.</li><li>Monitor network infrastructure, firewalls, SD-WAN, and cloud services for performance and security issues.</li><li>Identify and troubleshoot basic network issues, such as connectivity failures, latency, and packet loss.</li><li>Escalate complex or unresolved issues to L2 / L3 teams following established procedures.</li><li>Perform initial diagnostics using tools such as FortiManager, FortiAnalyzer, Zabbix, and Junos Space.</li><li>Provide first-line support for customer inquiries related to network connectivity, VPN access, and firewall policies.</li><li>Log all incidents, service requests, and troubleshooting steps accurately in the ticketing system.</li><li>Follow Standard Operating Procedures (SOPs) for troubleshooting, monitoring, and escalation.</li></ul>💻&nbsp;Specific Technical Skills:<ul><li>Relevant experience in IT support / helpdesk roles will be considered a strong plus</li><li>Basic understanding of networking principles (TCP/IP, routing, switching).</li><li>Familiarity with one or more of the following technologies: Fortinet SD-WAN or FortiGate platforms, Juniper Networks devices.</li><li>Strong problem-solving skills and ability to follow troubleshooting guides.</li><li>Excellent communication skills (written and verbal) in [Language Requirement, e.g., English].</li><li>Ability to work under pressure in a fast-paced, 24x7 operational environment.</li><li>Willingness to work on a rotating shift schedule, including nights, weekends, and public holidays.</li></ul>What you will gain:<ul><li>🏋️‍️Friendly and dynamic working environment</li><li>🏫&nbsp;Formal training and Professional Qualifications fully funded</li><li>✔️&nbsp;Competitive compensation package</li><li>⚕️&nbsp;Private Health Insurance</li><li>⚖️Work-Life Balance initiatives</li><li>🏃🏽‍Corporate Teams (e.g. Running, Volunteering)</li><li>👥&nbsp;A Buddy who will support you with your onboarding</li></ul>

ISC Engineer L1

Neurosoft&nbsp;is a leading Managed Services Provider (MSP) that specializes in offering end-to-end premium integrated services in the areas of Cyber Security, Technology Solutions and Field Services. Our services are designed to meet our customers’ holistic needs to increase efficiency and security, supporting business resilience and continuity. Neurosoft is active in Greece and Cyprus in both private and public sector projects and has been listed on the Italian Stock Exchange since 2009 while currently employing 300+ highly skilled professionals with deep expertise in their fields. The statutory majority shareholder is OPAP S.A.We have an open vacancy for an&nbsp;ICT Support Engineer (L1)&nbsp;who will&nbsp;work in our client's premises.&nbsp;📌 Location: Athens (South Suburbs)📍 Working Model: On - site🕗Working Hours:&nbsp;Shifts&nbsp;&nbsp;Main Responsibilities<ul><li>Helpdesk Support: Respond to user inquiries, issues, and requests via various channels such as phone, email, or ticketing systems.</li><li>User Assistance: Assist users in understanding and effectively utilizing computer systems, software applications, and other ICT resources.&nbsp;</li><li>System Setup and Configuration: Assist with the installation, setup, and configuration of computer systems, software applications, printers, and other peripheral devices.&nbsp;</li><li>Password and Account Management: Help users with password resets, account creations, and access permissions. Ensure compliance with security policies and assist in maintaining user accounts.</li><li>Software Support: Provide basic support for common software applications, such as Microsoft Office, web browsers, and email clients. Help users troubleshoot issues, perform software updates, and assist with basic software functionality.</li><li>Hardware Support: Diagnose and troubleshoot basic hardware problems with desktop computers, laptops, printers, and other peripheral devices.&nbsp;</li><li>Incident Management: Log and track user issues and incidents in a ticketing system, ensuring timely resolution and proper escalation to higher-level support teams, if required. Monitor ticket queues and prioritize tasks accordingly.</li></ul>What we are looking for<ul><li>1 or 2 years experience in a similar position</li><li>University degree in Computer Science or other related field.</li><li>Ability to diagnose and resolve basic technical issues.</li><li>Good written and verbal communication skills in Greek and English language</li><li>Proficiency in MS Office (Word, Excel, Powerpoint)</li><li>Strong communication skills.</li></ul>&nbsp;What you will gain:🏋️‍️Friendly and dynamic working environment🏫 Formal training and Professional Qualifications fully funded✔️ Competitive compensation package⚕️ Private Health Insurance⚖️Work-Life Balance initiatives🏃🏽‍Corporate Sports Teams (e.g. Running, Basketball, Volleyball)👥 A Buddy who will support you with your onboarding&nbsp;

ICT Support (L1)

Neurosoft&nbsp;is a leading Managed Services Provider (MSP) that specializes in offering end-to-end premium integrated services in the areas of Cyber Security, Technology Solutions and Field Services. Our services are designed to meet our customers’ holistic needs to increase efficiency and security, supporting business resilience and continuity. Neurosoft is active in Greece and Cyprus in both private and public sector projects and has been listed on the Italian Stock Exchange since 2009 while currently employing 300+ highly skilled professionals with deep expertise in their fields. The statutory majority shareholder is OPAP S.A.We’re seeking a skilled Systems Engineer (L1) to take charge of end-to-end project lifecycles, from initial planning to closeout.📌&nbsp;Location: Athens (North Suburbs)📍&nbsp;Working Model: Onsite🕗Working Hours:&nbsp;Shifts - 24x7x365Reporting to:&nbsp;ISC System Team Leader🖋️You will be reporting a L1 Systems Engineer to join our&nbsp;24/7 IT Operations team. This role involves monitoring, troubleshooting, and maintaining IT systems and cloud services across Microsoft Azure, virtualization platforms, and enterprise infrastructure.&nbsp;🕵‍♀️&nbsp;What we are looking for:Associate or&nbsp;Bachelor’s&nbsp;degree in IT, Computer Science, or a related field (or equivalent experience).&nbsp;&nbsp;Desired:<ul><li>CompTIA A+ or MTA (for foundational IT knowledge).&nbsp;</li><li>Microsoft Azure Fundamentals (AZ-900) (for&nbsp;cloud services knowledge).&nbsp;</li><li>ITIL Foundation (for understanding IT service management).&nbsp;</li><li>VMware VCTA (for basic virtualization knowledge).</li></ul>🎯&nbsp;Main Responsibilities<ul><li>Monitor Windows/Linux servers, virtualization platforms, and Azure cloud environments for performance and security issues.</li><li>Identify and troubleshoot basic system-related issues, such as service failures, performance bottlenecks, and resource constraints.</li><li>Respond to alerts from monitoring tools (e.g., Zabbix).</li><li>Escalate critical issues to L2/L3 engineers while ensuring proper documentation.</li><li>Provide first-line technical support for end-users and business applications.</li><li>Assist clients with basic troubleshooting steps via Ticket, phone, or email.</li><li>Guide users through basic troubleshooting steps for OS and application-related issues.</li><li>Ensure all support requests are logged in the ticketing system (e.g., Jira).</li><li>Ensure prompt incident resolution within customer SLA-defined response times.</li><li>Perform basic system administration tasks, such as patching, resource management, and service restarts.</li><li>Assist with Active Directory (AD) user/group management, including permissions and access control.</li><li>Support Azure Virtual Machines (VMs), backups, and cloud-based services.</li><li>Document system configurations, common issues, and troubleshooting steps.&nbsp;</li></ul>💻&nbsp;Specific Technical Skills:<ul><li>Basic understanding of system administration (Windows/Linux OS, virtualization, cloud computing).</li><li>Familiarity with&nbsp;Active Directory (AD), DNS, DHCP, and group policies.</li><li>Knowledge of&nbsp;Microsoft Azure fundamentals&nbsp;(virtual machines, storage, networking).</li><li>Good problem-solving and analytical abilities.</li><li>Excellent communication skills, both verbal and written.</li><li>Ability to work in a shift-based 24/7 support model.</li><li>Customer-focused with a proactive approach to issue resolution.</li><li>Strong attention to detail and documentation skills&nbsp;</li></ul>What you will gain:<ul><li>🏋️‍️Friendly and dynamic working environment</li><li>🏫&nbsp;Formal training and Professional Qualifications fully funded</li><li>✔️&nbsp;Competitive compensation package</li><li>⚕️&nbsp;Private Health Insurance</li><li>⚖️Work-Life Balance initiatives</li><li>🏃🏽‍Corporate Teams (e.g. Running, Volunteering)</li><li>👥&nbsp;A Buddy who will support you with your onboarding</li></ul>

Systems Engineer (L1)

What you will do:&nbsp;Consult and support customers in the deployment and operation of their cyber security infrastructure.Main Responsibilities<ul><li>Provides&nbsp;consulting to customers&nbsp;on IT Security Operations activities</li><li>Supports the customer&nbsp;in day-to-day IT security operations and security platforms administration</li><li>Supports IT staff in the&nbsp;implementation of security controls&nbsp;in the IT infrastructure</li><li>Supports IT staff in the&nbsp;evaluation, prioritization and remediation of findings&nbsp;identified through security assessments and security testing</li><li>Supports the customer in cyber security events&nbsp;analysis and action planning</li><li>Works&nbsp;in cooperation with Security Architects&nbsp;in order to evaluate security solutions and controls and recommend best practices to the customer</li><li>Designs and delivers Neurosoft cyber security solutions PoC to customers</li><li>Coordinates with the&nbsp;security assessments team&nbsp;in order to support the customer in preparation and execution of the required security assessments</li><li>Identifies the&nbsp;security gaps&nbsp;on the customer’s infrastructure according to hardening guides and/or best security practices and plan, schedule and deliver the needed configuration</li></ul>&nbsp;What we are looking for:<ul><li>3-5 years&nbsp;prior experience in similar role</li><li>Bachelor’s degree or master’s degree in information security, ICT, Networking, or any other relevant field</li><li>Good knowledge of&nbsp;Microsoft Azure&nbsp;cloud and security, preferred certified in AZ-500</li><li>Good knowledge of security and network architectures, IT systems security, and Cloud solutions security</li><li>Good knowledge of&nbsp;security tools and solutions&nbsp;(e.g. IAM, PAM, DLP, WAF, etc.)</li><li>One or more of the following&nbsp;certifications&nbsp;will be considered a plus: Microsoft SC-100, SC-300, SC-400 or other Microsoft certification, any OT/IoT related certification</li></ul>&nbsp;What you will gain:🏋️‍️Friendly and dynamic working environment🏫 Formal training and Professional Qualifications fully funded✔️ Competitive compensation package⚕️ Private Health Insurance⚖️Work-Life Balance initiatives🏃🏽‍Corporate Sports Teams (e.g. Running, Basketball)👥 A Buddy who will support you with your onboarding

Cyber Security Engineer

Are you an experienced&nbsp;Network Security Engineer&nbsp;with a strong background in&nbsp;firewall implementations using Cisco equipment? If you’re looking for a role where you can make an impact and grow your expertise, we want to hear from you!📌 Location: Athens (North Suburbs)📍 Working Model: Hybrid🖋️&nbsp;Reporting to: Network Security Solutions Senior ManagerMain Responsibilities:<ul><li>Implement and manage&nbsp;network security solutions with a focus on&nbsp;Cisco firewalls</li><li>Ensure&nbsp;best practices&nbsp;and compliance across all security projects</li><li>Handle escalated incidents&nbsp;and&nbsp;manage change requests&nbsp;requiring new implementations</li><li>Participate in&nbsp;internal POCs&nbsp;for new technologies</li><li>Collaborate closely with&nbsp;clients, vendors, and internal teams&nbsp;to ensure seamless security operations</li></ul>What we are looking for:<ul><li>minimum&nbsp;3+ years&nbsp;of experience in&nbsp;network security and firewall implementations (Cisco required)</li><li>Bachelor’s degree in&nbsp;Computer Science, IT, or related field</li><li>CCNP certification is highly desirable</li><li>Hands-on experience with&nbsp;Fortigate, Palo Alto, and Huawei firewalls&nbsp;is a plus</li><li>Availability for&nbsp;standby support&nbsp;when needed</li><li>A&nbsp;team player&nbsp;with&nbsp;a client-oriented mindset&nbsp;and a&nbsp;strong&nbsp;willingness to learn</li></ul>What you will gain:🏋️‍️Friendly and dynamic working environment🏫 Formal training and Professional Qualifications fully funded✔️ Competitive compensation package⚕️ Private Health Insurance⚖️Work-Life Balance initiatives🏃🏽‍Corporate Sports Teams (e.g. Running, Basketball, Volleyball)👥 A Buddy who will support you with your onboarding

Network Security Engineer

Lead customer operations’ teams to enhance network optimization and provide architectural and design recommendations based on KPI reporting. Work closely with client’s network operations monitoring departments (NOC, SOC) providing guidelines and instructions for the implementation of best practices regarding ensuring the smooth operation of the network and resolving any issues that may arise during its operation.&nbsp;Main Responsibilities:&nbsp;Network Security Design and Implementation:&nbsp;&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Design and implement Standard Operating Procedures (SOPs) for client network and security solutions.&nbsp;&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure best practices are followed across client projects.&nbsp;&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ascertain that Projects are comprehensively documented according to Corporate policy&nbsp;and customer requirements&nbsp;Customer Support and Operations:&nbsp;&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Lead customer operations on premises&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Lead Daily network operations such as: Health Check, Monitoring and analysis of relevant performance indicators and management of relevant system alerts (Performance Alarm Handling), management of technical problems and their correction (e.g. operation, security), Configuration Changes, reproduction of errors in the lab environment to facilitate the resolution process (if possible), etc.&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Orchestrate escalated Customer Incidents thus ensuring SLAs&nbsp;&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage Service Requests that require implementation&nbsp;&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage Change Requests that require design and implementation&nbsp;&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Lead incident response efforts and root cause analysis towards implementing corrective measures to prevent future incidents.&nbsp;&nbsp;Technical Expertise and Continuous Improvement:&nbsp;&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Stay updated with the latest security trends, threats, and technologies.&nbsp;&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Lead customer nonproduction testing.&nbsp;What we are looking for:&nbsp;· At least 5 years of work experience in network management issues (Routing, Switching) in a large organization or campus/ business environment with an extensive office network and technologies such as wired and wireless LAN, SD-WAN, &nbsp;and MPLS.&nbsp;·&nbsp; &nbsp; &nbsp;At least 5 years of work experience in solutions from manufacturers such as Cisco, Huawei or Fortinet.&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; High level Security knowledge desirable.&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;At least 2 years of experience in network management in a cloud environment (Azure, AWS, Oracle) is desirable.&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bachelor's or &nbsp;Master's degree in a relevant field (e.g. Computer Science, Electrical Engineering, Network Engineering).&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; CCNP Enterprise or equivalent certifications from other manufacturers (Fortinet, Juniper, Palo Alto), with corresponding experience in an integrator or telecommunications provider required.&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; CCNP Security or equivalent certifications from other manufacturers (Fortinet (NSE7, Palo Alto), with corresponding experience in an integrator or telecommunications provider required.&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience with Huawei’s LAN and Wifi solutions and iMaster is highly desirable.&nbsp;What you will gain:&nbsp;<ul><li>🏋️ ️Friendly and dynamic working environment</li><li>🏫 Formal training and Professional Qualifications fully funded</li><li>✔️ Competitive compensation package</li><li>⚕️ Private Health Insurance</li><li>⚖️Work-Life Balance initiatives</li><li>🏃🏽 Corporate Sports Teams (e.g. Running, Basketball, Volleyball)</li><li>👥 A Buddy who will support you with your onboarding</li></ul>

Senior Network Security Engineer

The Network Security Solutions Manager’s responsibilities include offering technical architectural expertise in design, implementation and support of network and security services, managing a team of technical staff, overseeing resource management and development of staff.Main Responsibilities:Network Security Design and Implementation:&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Oversee Design and implementation of network and security solutions.&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure best practices are followed across customer projects.&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Command of technologies like MPLS, ACI, SD-WAN, LAN/WAN, MANO, FW, NAC, Wireless, DC infra, Virtualization, Security.Customer Support and Operations:&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Optimize processes for customer operations.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Orchestrate escalated Customer Incidents thus ensuring SLAs.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage Service Requests that require implementation&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage Change Requests that require design and implementation&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Lead incident response efforts and root cause analysis towards implementing corrective measures to prevent future incidents.&nbsp;Technical Expertise and Continuous Improvement:&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Stay updated with the latest network and security trends, threats, and technologies.&nbsp;&nbsp;Other required Skills:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Exceptional time management skills with the ability to direct multiple projects simultaneously.&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience in procurement, budgeting, forecasting, and asset management.&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proven skills in people management.&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences.&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Lead, mentor, and develop team members.&nbsp;&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Assign tasks, monitor progress, and ensure timely technical project completion.&nbsp;&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; P&amp;L management of projects.What we are looking for:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; At least 10 years of work experience in network architecture, design, Implementation, support (Routing, Switching, FW, DC) in a large organization (SP or Enterprise) or business environment with extensive campus network.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; At least 7 years of work experience in solutions from manufacturers such as Cisco, Juniper, Fortinet or Palo Alto.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; At least 2 years of people management experience·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bachelor's or Master's degree in a relevant field (e.g. Computer Science, Electrical Engineering, Network Engineering).·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; CCIE (R&amp;S, DC, Security) or equivalent certifications from other manufacturers (Juniper, Fortinet), with corresponding experience in an integrator or telecommunications provider required.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Current strong technical expertise with Cisco/Juniper/ Fortinet is required.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Cloud/Hybrid infrastructure experience is desirable.What you will gain:<ul><li>🏋️‍️Friendly and dynamic working environment</li><li>🏫 Formal training and Professional Qualifications fully funded</li><li>✔️ Competitive compensation package</li><li>⚕️ Private Health Insurance</li><li>⚖️Work-Life Balance initiatives</li><li>🏃🏽‍Corporate Sports Teams (e.g. Running, Basketball, Volleyball)</li><li>👥 A Buddy who will support you with your onboarding</li></ul>

Neurosoft

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