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The Institute Support Officer plays a critical role in ensuring the effective operation and continuous growth of the Institute of ACS Athens. The position supports the Institute’s mission by coordinating activities, facilitating stakeholder engagement, and maintaining efficient administrative and operational processes.This role provides comprehensive support across Institute programs, oversees day-to-day operations, and contributes to initiatives that foster innovation, research, and collaboration. The Institute Support Officer also supports project organization, communication flow, and partnership development to enhance the Institute’s overall impact.Key Responsibilities<ul><li>Serve as Administrative Assistant to the Dean of the Institute, ensuring the efficient execution of administrative responsibilities across all programs and activities.</li><li>Maintain records and document processes within the Innovation Lab for internal use and assessment.</li><li>Coordinate and facilitate collaboration among diverse stakeholders involved in Institute projects and programs, ensuring clear communication and smooth implementation.</li><li>Oversee daily operations of the Innovation Lab, ensuring alignment with established protocols and standards.</li><li>Manage resources within the Innovation Lab, including equipment, supplies, and materials required for projects and experiments.</li><li>Support the coordination and continuous enhancement of Innovation Lab initiatives.</li></ul>Qualifications<ul><li>Bachelor’s or Master’s degree in a relevant field (e.g., education, technology, or innovation management).</li><li>Demonstrated creativity and comfort with technology.</li><li>Proven experience in coordinating and facilitating innovation or educational programs.</li><li>Strong organizational, research, and project management skills.</li><li>Excellent communication skills in both Greek and English, including the ability to clearly communicate the lab’s mission and impact.</li><li>Strong interpersonal skills to effectively engage with diverse stakeholders in both languages.</li><li>Effective problem-solving skills with the ability to address challenges as they arise.</li></ul>Preferred Skills<ul><li>Strong project coordination and administrative management skills, including scheduling, document management, record keeping, and program support.</li><li>Proficiency in digital and administrative tools for data management, documentation, and communication coordination.</li><li>Familiarity with Innovation Lab operations and protocols, including resource organization, equipment tracking, and adherence to safety and operational standards.</li></ul>Why Join ACS Athens?At ACS Athens, we are committed to excellence in education, student-centered innovation, and global leadership. If you are a forward-thinking educational leader ready to drive transformational change, we invite you to apply!Position Type:Full-TimeJob Requirements<ul><li>Citizenship, residency or work visa required</li></ul>

Institute Support Officer

As a Receptionist and, you will provide professional administration services to the Athens office and its visitors. You will support the facilities and administration team to ensure that the office is maintained safely, providing a pleasant working environment as well as supporting team administration requirements in an accurate and timely manner.Key responsibilitiesFront of House, Communication &amp; Employee/Visitor Support<ul><li>Ensure the smooth running of daily office operations to support overall employee efficiency</li><li>Act as the first point of contact for internal and external communication, including phone calls, emails, and general enquiries</li><li>Facilitate clear and professional communication between internal teams and external stakeholders</li><li>Provide a high standard of service to visitors and employees, responding to requests and needs promptly and professionally</li><li>Welcome, register, and escort visitors, ensuring a professional and seamless front-of-house experience</li><li>Manage meeting room bookings, ensuring rooms are appropriately prepared, scheduled, and turned over efficiently</li><li>Support meetings and office events through coordination, setup, and logistical assistance</li><li>Prepare meeting agendas and take minutes when required</li><li>Handle sensitive and confidential information with discretion, ensuring compliance with privacy and security policies</li><li>Adapt to changing priorities while ensuring deadlines and service standards are consistently met</li></ul>Office Administration &amp; Operational Support<ul><li>Provide comprehensive administrative support across departments, assisting with day-to-day operational requirements</li><li>Maintain accurate and well-organised physical and digital filing systems, ensuring accessibility and data integrity</li><li>Support efficient management of office resources, including supplies, equipment, and workspace utilisation</li><li>Coordinate procurement of office supplies and services, ensuring timely delivery and cost efficiency</li><li>Process invoices and payment requests in accordance with internal procedures</li><li>Assist with budget tracking and monitoring of office-related expenditure</li><li>Support onboarding of new employees, including workspace preparation, system access coordination, and induction support</li><li>Assist in planning and coordinating office events, meetings, and conferences, including logistics and scheduling</li></ul>Facilities, Security &amp; Workplace Support<ul><li>Support facilities management activities, including maintenance coordination, office upkeep, and service resolution</li><li>Liaise with cleaning and facilities teams to ensure a safe, clean, and professional working environment</li><li>Manage access control systems, including issuing security access cards, monitoring visitor entry, and maintaining accurate logs</li><li>Escort technicians and contractors on-site and support maintenance or repair works as required</li><li>Proactively identify and address facilities-related issues to ensure smooth office operations</li><li>Ensure meeting rooms, kitchens, and shared spaces are consistently maintained to a high standard</li></ul>Required qualifications<ul><li>Minimum 1 year experience in Reception or Facilities department</li><li>Previous experience in customer service and dealing with VIP/high-profile guests is essential</li><li>Fluent in Greek and English (native or professional level in both languages)</li><li>Proficient in Microsoft Outlook, Excel, and Word (intermediate/sufficient level)</li></ul>Attributes for success<ul><li>Teamwork Skills: Team-oriented with the ability to work independently</li><li>Effective Communication​: Strong verbal and written communication skills</li><li>Customer Focus: Thrives in customer-facing environments and consistently delivers excellent service</li></ul>

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